Find Cheap Flights to Charlotte Douglas

Flight was reasonably priced. Flight options were great

Rates are misleading. Once you add in the higher baggage fee, the seat fees (no free seats), the flight is priced the same if not higher than other airlines but the real difference is in all of this is customer service. The lead flight attendant on the my flight was extremely rude and unresponsive. My mother had a wheelchair assist her to the gate for our departing flight in Orlando. This was arranged by the ticket counter. Apparently, Frontier screwed up and did not arrange for a wheelchair to meet us at the gate in Charlotte. When we mentioned this to the lead flight attendant, he said we would need to go and find one ourselves. I asked if he could call the gate and asked them to bring one so I wouldn't have to leave my elderly mother, he said, "no". I asked again and explained that I didn't want to leave my mother. This time he rolled his eyes at me and said, it wasn't his problem. Really? This is precisely the reason I will not take Frontier again. Please look into training your people better or your hiring process. Cheap flight do not address this issue.

Crew was pleasant enough.

Both of my flights were delayed. We had to get off the plane on both ends before we were allowed to reboard. I missed a long awaited dinner reservation with my husband at one end and was several hours late arriving at my final destination. Mechanical issues on both planes doesn't inspire a lot of confidence. My family and I will not fly Frontier again.

Boarding process is smooth because I'd limited amount of people and since all roller boards get checked plane side.

It was a commuter plane so seats are tight cabin is loud and seats are uncomfortable and well worn.

From the new self-service kiosks that can even print luggage tags through the updated and comfortable planes, American Airlines has significantly changed the way they did business. Since their merger with US Air things have significantly improved and I'm very pleased with the changes they've made!

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Nothing

Everything

On time

Co-pilot was late arriving to airport....caught in traffic he said....his carelessness made all the passengers and rest of crew 45 minutes late getting into Charlotte, obviously making some miss connecting flights. Absurd.

The ticket agent at the ticket counter was rude and not very friendly at 8:00 am. The PA system on the plane was horrible. You could not understand any of the announcements.

Decent price for last minute non-stop from Orlando. Got Zone 1 for paying for a checked bag so easy and quick boarding. Flight attendants were friendly and helpful. On time and no real issues.

No TSA precheck allowed with Frontier. I pay for this and it's TSA not the airlines so I don't understand this. I also didn't realize I'd have to pay for my seat and my carry on. So, my inexpensive flight got $80 more expensive. The seats are hard and do not recline. This could be an OK option for short flights if the price is right. Won't be my first choice, especially for business.

The crew of the actual flight were lovely.

No real information updates during the delay. No way to guarantee that the flight wouldn't be canceled. Just had to "wait and see"...

I can't think of any positive aspect of this short weekend trip, besides finally getting yo spend some time with my parents

8 hour delay on the outbound, over 4 hours on the return flight. This also caused my to make new plans for my arrival transfer, incurring additional fees. First and last time I will use Frontier

-purchasing tickets online was easy -checking in through the mobile app -on time -great for shorter trips The one complaint that I read about is not knowing that carry-ons are an added cost but it very clearly states, on their website and mobile application, the luggage policy. I chose to purchase a seat for an added cost of $10 round trip.

Seats are a bit uncomfortable but for shorter flights it's not a big deal.

Quick, efficient service.

Economy class is cramped.

The bottom cushion of the seat was thin, no padding; and should have been replaced a thousand hours ago.

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.

The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.

On time departure. Real reason for the delay.

Disorganized way of updating ticketed passengers. The delay was announced less than an hour from the scheduled take off. Boarding was very disorganized, no clear announcement were made. The crew didn't even ask for complimentary refreshments.

Flight was short. Cancelled flight rebooked easily into next flight.

Seats small and uncomfortable - typical complaint, I'm sure.Flight canceled no explanation.

Going to aa.com they wanted to charge me $351.00 for a one way ticket. By going through Kayak I saved almost $250.00 ! Wow ! Great for a little old lady, thank you !

New plane - on time departure and arrival

They were supposed to have a wheelchair for my wife when we deplaned - but they did not and she had to wait while they scrambled to find a cart instead