Pros: "Efficient boarding, reasonable space in cabin and overhead bins"
Cons: "JetBlue is awful. TVs don’t work. Staff isn’t friendly"
Pros: "The crew was accommodating"
Cons: "The TV did not work…"
Pros: "Crew was excellent. Boarding was great."
Cons: "I had significant delays on both the flight to Logan & the flight back to Charlotte."
Cons: "Flight was late leaving Boston!"
Pros: "Crew was courteous and gave constant updates in regards to any delays."
Cons: "Flight was delayed and there was congestion prior to take off. Not sure there was anything that could’ve been done."
Pros: "Missed my connection"
Cons: "Making it to Charlotte"
Pros: "Crew is always great."
Cons: "The TV wasn't working at my seat"
Pros: "The crew was ok."
Cons: "We wait too much, at least someone should have told the reasons for the waiting."
Cons: "The tvs didn't work."
Cons: "TV wasn’t working"
Pros: "Crew was amazing and helpful. Flight was smooth. Chairs were comfy. We got home 30 mins ahead of time"
Cons: "Nothing. I thoroughly enjoyed it"
Cons: "Leaving on time. We got in at 4 AM."
Pros: "Seats are comfortable"
Cons: "Provide entertainment on board. Offer a healthy snack selection."
Cons: "Boarding pass on phone text"
Pros: "The crew was great"
Cons: "Less angry customers"
Pros: "The inflight crew was absolutely incredible. They were funny and helpful especially as our situation was incredibly bad."
Cons: "After waiting almost an extra hour plus for a delay, the boarding process was complete chaos. Not to the fault of the crew at LaGuardia, but just based on the annoyance and impatience of the passengers waiting to board. Once on the plane, our row was the only one with broken TVs. Unfortunately for my husband and myself, we were flying with two toddlers with whom we had solely expected to entertain with the TV."
Pros: "The flight was not completely full, so there was extra room."
Cons: "The choice of movies was poor. There were no charging stations for electronic equipment. The announcements kept on interrupting the shows. The crew did the bare minimum."
Pros: "The personnel were courteous and listen to your request ,the flight was exceptional.."
Cons: "No comments at this time."
Pros: "Leg room and tv"
Cons: "Increased cost of luggage, snacks , and perhaps a little more info about the flight delay"
Pros: "Free WiFi"
Cons: "TV screens were small and not great quality. I'm sure they could be made better even if they're built into the seat."
Pros: "The flight was on time. Fly-fi was available"
Cons: "Tv/ entertainment system was flickering intermittently"
Pros: "Great service. Also loved the size of the seats and the leg room that I had."
Pros: "Free unlimited snacks! Lots of leg room"
Cons: "No safety video. Airport terminal was very small and stuffy. Security line was long"
Pros: "Boarding was a bit delayed in the beginning but back on time very quickly, seat comfort and legroom was great. Loved that I got a full sized can of soda, that's always fantastic and snacks were fine."
Cons: "My Seat 23D had a defective TV, so it was flashing on and off constantly throughout the whole flight, usually I don't have an issue with the entertainment because I like to sleep during flights, but due to some turbulence I was awake for part of the flight. Unfortunately with the flashing TV it gave me pretty bad nausea to the point of wanting to vomit, this is the first time I've experienced anything like this on a plane, was definitely looking forward to landing so I didn't have this nauseating feeling anymore. I have a video of the issue if anyone at Jetblue was interested in seeing. It was flight 499 from LGA to Orlando on 9-16-18. Thanks."
Pros: "Great flight with early departure; not crowded"
Cons: "Longer flight than normal due to Florence"
Pros: "Crew was very friendly and helpful. This was my first flight on JetBlue and I was impressed with the selection of snacks and drinks."
Cons: "The airline had the flight delayed due to waiting for flight attendants. Very irresponsible of the crew and members, which weren’t working on the flight"
Cons: "Flight was already delayed and then we sat on the airplane for approximately 45 minutes before take off."
Pros: "Friendly crew and fast flight."
Cons: "No reclining seats"
Cons: "The the fight was 2 hours late"
Pros: "Because the flight was only about 2/3 full, I was able to move to an empty window seat with an empty aisle seat next to it. Nice to be able to stretch my long legs out. Nice! Snacks were great too!!"
Cons: "The only thing I didn't like, was actually making it on to the flight. When I got to NYC, I was able to quickly pick up my bags and get through customs, and over to the next terminal (5) where Jet Blue is located. However, the check in terminals were NOT working and I had to stand in a huge line to recheck my bag and get my boarding pass. I would definitely missed my flight, but I managed (by calling out) to one of the Jet Blue ticket agents at the counter...she actually came to me, I told her my situations, and she let me come to the front of the line. I got my boarding pass, RAN to the gate, and just made my flight in the nick of time. Stressful! But, I was so glad for that kind Jet Blue woman who helped me out. I had been traveling nearly 24 hours and couldn't bear the thought of sitting in JFK for at least another 8 hours before the next available flight."
Pros: "Comfort, free wifi and snacks"
Cons: "Flight was delayed, upon boarding was informed I may have to check my small carry on bag but fortunately was able to allow others to board and then make room for it overhead"
Cons: "It was the worse flight of my life. There were a big gap of delay. I lost my pick up cab in New York. I was very tired due to the long delay."
Pros: "Very responsive crew who kept us well informed of conditions during our delay. They worked really hard to keep everyone informed and did everything in their power to get people where they needed to go."
Cons: "The long delay."
Pros: "Seems like spacing between the seats is greater on JetBlue than with some other airlines. Really like that."
Cons: "The boarding was a shitshow because nothing was done to prevent people from taking all of the overhead compartment room, so by the time my group boarded, there was no room. But, people were still trying and so that backed the line way up from 1/2 way into the plane all the way out the plane and IN SPITE OF MY REPEATED ATTEMPTS TO GET THE FLIGHT CREW TO ASSIST AND CLEAN UP THIS PILE OF HUMANITY, THEY DID NOTHING!!! They forced me to gate checked my carry on bag (no checked bag) and did not tell me I would not get it back AT the plane and had to go out through security to get it at the baggage claim and come back in through security and because of that incompetence I MISSED MY CONNECTION AND WAS STRANDED IN FLL OVERNIGHT. After the front desk continuously trying to explain to me how it was my fault some how, I HAD TO PURCHASE A SEPARATE TICKET ON A DIFFERENT AIRLINE OUT OF MIA AT 5AM TO MAKE THE WEDDING!!!! This is beyond unacceptable and as someone that travels for work and stays roughly 100 nights a year in hotels, I WILL NEVER ALLOW YOUR COMPANY TO BE ABLE TO PUT ME IN THIS SITUATION AGAIN!!!!"
Cons: "All the DELAYS! Seemed a bit unprepared"
Pros: "Smooth boarding process. Terrific crew."
Pros: "I find Jet Blue to have great prices. The airplanes are clean, staff is friendly and helpful. We take off and land on time and my checked bags are cared for."
Pros: "The best part of this trip was checking in.. it was a breeze.. I must say the Orlando landing was the best touchdown I've ever experienced..Smooth.."
Cons: "Let's start with getting on the airplane was like herding sheep.. When I finally got to my seat someone was in it.. And I had no place to put my carry on.. The flight was suppose to leave 9:00pm.. we didn't leave til 9:40.. The safety announcement was awful. We cudnt hear most of it.. The turbulence was scary and the noise made me put on headphones to sleep. Once it landed in Orlando the airplane traveled around the entire airport .. It took forever to get off the plane but I was so happy to get off"
Cons: "Entertainment (TV) did not work on the entire flight in numerous seats, even after rebooting the system."
Pros: "Comfortable seats and legroom Flight arrived early."
Cons: "No Wi-Fi for whole flight. Entertainment video glitch for much of flight."
Pros: "Service, entertainment, good baggage service, seats comfy, efficient boarding."
Cons: "No food."
Pros: "I like that i got there safe and fast"
Cons: "A person was on the plane with there dog and they didnt have a pass for the dog and crew escorted everyone off the plane just to get the person off."
Pros: "Great non stop flight from NY to Boston. It was quick and smooth and I got good entertainment and got to watch tennis. I will definitely use Jet Blue more often."
Pros: "They had little televisions screens for entertainment which was unique that it had tv rather than movies. I liked it."
Cons: "No phone chargers which was a little flaw."
Pros: "Quick boarding"
Cons: "Arriving over a half an hour late"
Pros: "Crew, atmosphere, timeliness. I was satisfied overall"
Cons: "Gate number changed couple times before flight departure"
Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."
Pros: "Quickly moving through the airport."
Cons: "Take out old planes. It was really run down."
Pros: "The plane was nice"
Cons: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."
Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Cons: "The girls were sweet as usual!"
Pros: "Super comfortable seats. Lots of movie options."
Cons: "Food was not very good"
Pros: "Crew was great"
Cons: "I actually can not complain"
Pros: "Flight was smooth, arrived early..crew was prompt and courteous."
Pros: "There were minimal passengers on the flight so I was able to have the entire row to myself. The flight was also very short which is always nice."
Cons: "Didn’t get our beverage and snack till we were almost ready to land at Charlotte"
Pros: "This was two hours of absolute freezing temperature"
Cons: "It was so cold it was actually unbeasable"
Pros: "Great experience. Left on time and landed early. Comfortable and great crew"
Cons: "Wish there were more snack options"
Pros: "Fly attenden alwas with a beautiful smile"
Pros: "Really nice staff all the way through from gate agent to flight attendants. Flight left on time and landed early. Night and day vs American"
Cons: "Nothing. Flight was perfect."
Cons: "I didn’t appreciate that your rude flight attendant allowed another passenger to move suitcase and she got an attitude with me. Delta there is always something on your flights."
Cons: "I was the very first person in line for Zone 3, and they automatically told me I had to gate check my bag, which would mean adding at least 20 minutes when I landed. I took it on the plane anyway; and there was PLENTY of space in the overhead compartments. This feels like I’m being treated as a second class citizen because I was unwilling to be nickel and dimed for seat or boarding upgrades. It’s infuriating"
Pros: "It was great because I was able to get an aisle seat."
Cons: "Like it all"
Cons: "I have traveled with my luggage plenty of times through airports and the flight from washington to jacksonville, my luggage came back to me cracked and broken. I was surprised that Delta handling was worse than any of the cheaper flights I normally take and will not be checking any baggage with Delta again."
Pros: "Delta personnel were very pleasant/friendly"
Pros: "Great and friendly crew"
Cons: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Cons: "Seeing as I’m still waiting for my flight, more than five hours later I am not inclined to rank it highly. This airport is an embarrassment and I will try my best to never fly Delta again. Weather is no excuse for this."
Pros: "Flight attendant was nice. She changed my seat to the front cause the guy behind me was kicking my chair."
Cons: "They cancelled my flight from the day before and when they rebooked my flight, they could of gave me a better seat."
Cons: "My return portion of my flight was canceled and had to purchase a new ticket. I would like a full refund of my expenses."
Pros: "Left on time!"
Cons: "Too cramped"
Cons: "Delayed two hours"
Pros: "Got to my placs"
Cons: "Lol put the two fattest people next to each other"
Cons: "I understand gate changes happen, but I got 4 texts switching the gates back and forth. Is that necessary?"
Pros: "The fact that there were no snakes on this plane :-)"
Cons: "Same issue... there were no snakes on the plane :-/"
Pros: "Flight attendants and cookies. That's it."
Cons: "We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Pros: "The flight attendants were very nice and the boarding crew. From the time I walked up to the counter at LGA to the time I exited the plane in CLT, I was treated so kindly and with such respect. Kudos to the Delta Crew."
Cons: "The FLIGHT!!!!! There were delays. Scheduled take of time was 6:59 PM. We took off at 735 PM. Once I was on the plane, I started kicking myself in the you know what because I knew immediately I was scammed. I had purchased a 1st Class ticket for $400+, only to find that my comfort would be the equivalent of that if I purchased a ticket in economy. My long legs would still be cramped. For the past few years, I have been purchasing 1st class for it's spaciousness. On this flight, on the RCJ700, I did not fly comfortably. The space was very tight, and I was able to stretch my legs as if I sat in economy. This was by far, my most uncomfortable flight ever. SMH; A WASTE OF MY HARD EARNED MONEY!!!!!"
Pros: "But, this wasn't bad at all, even though we were on the very last seat of the plane. We were next to one of the flight attendants during take off and landing and she was very kind and we were speaking with her. The flight was smooth"
Pros: "We spent 90 min in line to take off on the tarmac. Pilot kept us informed. Crew were very pleasant."
Pros: "The flight was on schedule and landed early, and the pilot landed that plane very gently. It was quite impressive."
Cons: "I purchased a first class ticket in hopes that I would have a lot more comfort during the flight. It took me quite some time to get comfortable. The seat was ok, but I found the pillows to be very small and flat. I needed multiple pillows. The head rest was not adjustable, so I also found this to be uncomfortable. Usually when I fly AA, the headrest is adjustable. My final dislike was that the beverage selection was limited. I'm quite sure there was plenty of alcohol, but what about those customers who do not drink alcoholic beverages? I asked for hot chocolate, there was none. I asked for hot tea with honey, there wasn't any. So all in all my flight was okay, but that is solely because of the flight attendant and pilot. They did their jobs and they did an excellent job."
Pros: "The crews were very friendly and everything went as planned. It was a nice flight."
Cons: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."
Pros: "Everything was great"
Cons: "Nothing everything was fine"
Pros: "I got a seat in the exit row with lots of leg room. The entertainment that I didn't use offered a great selection with very recent movies, etc."
Cons: "I didn't like that I had to take a bus to my terminal. I didn't like the fact that my gate was changed more than five times. I didn't like that my flight time was changed more than 15 times with no reason why until boarding time. I didn't like the fact that I did not get a seat assignment until boarding the plane. I didn't like the fact that they couldn't manage to scramble another plane and crew, but instead forced us to wait over four hours for one that was stuck somewhere else in the country."
Cons: "paying extra for leg room and checked bags"
Cons: "Luggage went elsewhere"
Pros: "Plane left 2 hours late."
Pros: "The boarding process was very well done. Gate agent and flight attendants on top of their game. This is how it is supposed to be done. Thank you."
Cons: "Being scammed by the Chinese, China Southern"
Pros: "The gate agents were courteous and efficient. The flight crew was very attentive. The pilots were clear in their announcements. Even though we were held up by sheer plane/ground traffic, we managed to still get back home early!"
Cons: "At one point on the initial flight, the cabin got so cold that I had to put on a jacket."
The positive: The middle seat was open. Not so positive: I requested a window seat, which I had, but there was no window in my particular row. That was a disappointment that I couldn’t see outside the plane (I.e., NYC skyline)
Self entitled pax loudly continuing his telephone conversation after pushback was tolerated and only after the safety demonstration did crew address it.
The entertainment could have been better
Pros: "Not a lot. Entertainment options on board were decent. Food was alright."
Cons: "Everything! Crew were terse, rude and inattentive. Due to an issue with a bag on board without the associated passenger we had to taxi back to the stand for it to be removed before we could take off. This cost us an hours delay. There was limited apologies for this, no refreshments provided during the wait and poor communication of this. During the flight the staff were inattentive and sparing with refreshments. Service generally did not live up to expected level associated with an inter-continents flight. The flight was turbulent but crew and captain seemed over cautious with it and crew had to remain seated unnecessarily at times and at the detriment of passenger service. One stewardess wouldn’t even let me finish a drink before removing it from my hand claiming we were about to land and she had to sit down because of turbulence. We were still 40 mins from landing at this point! All in all a pretty bad flight, and it’s safe to say I won’t be flying American Airlines again."
Pros: "American Airlines seemed to have upgraded their airplanes. The seats, which were abominable in the past, were comfortable. They also had in cabin movies. I used to prefer Jet Blue or any other airline, just taking AA for the price. Now, if all the airplanes are updated, they are on par with any airline."
Pros: "Lovely crew!"
Cons: "The landing was rough!"
Cons: "Seat was very hard and uncomfortable"
Cons: "More options when flights are delayed. I understand that some things can’t be controlled but 3hrs with limited to no options is unacceptable. And boarding the flight, it’s always unorganized. A more organized line should be formed. When the groups are called to board the plane."
Pros: "Friendliness of crew"
Cons: "Offered more of an incentive for the inconvenience"
Pros: "Arrived at destination safely."
Cons: "Erratic flight info- first it was on time, then 45 minutes late, then 5 minutes late. Plane had crumbs and peanuts all over the floor when we boarded. Flight was very turbulent."
Cons: "I would blame this on myself but had a second incident with CheapoAir. The date was wrong and neither cheapoAir NOR AA would help me to fix it without extravagant fees. Ended up eating the ticket."
Pros: "No delays"
Pros: "The flight attendants were very nice"
Cons: "I had a training that I was leading in Indianapolis and in Charlotte we had no pilot so we waited which made us late Then finally a pilot showed up and the we boarded fast but then we all sat on the plane for another 30 minutes which made me super late for my training"
Pros: "Great flight. Great staff. Nice landing"
Pros: "on time"
Cons: "The gentleman sitting next to me never turned his phone in to airplane mode. His phone rang several times while the flight attendant was going through the safety procedures right in front of us. This was after the announcement came that all electronic devices where to go into airplane mode. The flight attendant did not do anything and seemed to ignore the phone that kept ringing. The gentleman was even talking on the phone while the flight attendant was going through the safety procedures. Later while landing an announcement came over that we were to return to our seats, close all tray tables, and seats ts in the upright position. At this point the gentleman sitting next to me leaned his seat backwards. The flight attendant passed by the gentleman at least three times and never said anything about his seat back. Evidently this flight attendant did not care to do his job properly."
Pros: "late boarding - Chaotic at the boarding gate"
Cons: "BAD Public Relations: AA announced the flight was overbooked, then called up 3 young ladies. Their reaction was seen by everyone. They had just gone through the entire procedure to get to the gate and were forced to be stranded. FIRST CLASS: food service: could there be a rating less than POOR? we were given 10,000 miles (yes that bad) but just like Whose line - the points don't matter when the airlines is that bad! Crew response: We're not any worse than the other airlines - my response: WRONG! NO WIFI NO entertainment NO CHARGING AREA magazines were missing pages in both seats- requested new one never received"
Cons: "I have been flying for over 40 years and this American flight is the worst SNAFU I have ever experienced. Rerouted for refuling 30+ minute waits for gates to open, 1+ hour waits for takeoff. Not all of it was weather related. Even the flight attendant is disgusted."
Pros: "It was incident free."
Cons: "I can't comment on food. I didn't get any."
Pros: "The Pilot still got us here on time, even though we took off late"
Cons: "The flight attendant in my section was sharp & cranky. We never recieved snacks."
Pros: "The boarding process was great and speedy. They had us all on the plane and we were pushing back prior to the take off time because they already had us all on board. The flight was smooth, and we landed in Charlotte early. Can’t beat that!"
Cons: "The crew felt a bit standoffish and I felt like I couldn’t have asked them something if I wanted it, which, thankfully I didn’t."
Pros: "The crew was professional as always. My flight was delayed due to a storm near the Caribbean, which is fine because I would rather fly safe and arrive alive. My snack was tea and pretzels, which is fine because I enjoyed The Greatest Showman with sexy Hugh Jackman."
Cons: "I don't blame the airline for unruly passengers or weather conditions. When traveling you have to leave room for error or unforeseen circumstances. If you don't like the airline or passengers you can charter a private jet :)"
Pros: "I got there safely."
Cons: "I will never fly American Airlines again. From the moment I checked in with the ticket agent to getting off the plane it was a disaster. The ticket agent was rude, hostile, and dismissive. Employees walked through the line at security forcing everyone to consolidate their belongings to one bag. I had a large wallet in my hand and was told I had to step out of line to put it in my backpack. They only allow you one bag to carry on without paying extra. At the time of boarding they announced that the overhead storage was full so even those that paid extra were still forced to check their bags. The plane was dirty, the service was slow, overall just gross. They don’t have WiFi or in flight entertainment so I paid the $20 to purchase the WiFi. It was worthless. I couldn’t stream anything, even music kept stopping to buffer. I understand it will be slower then on ground WiFi, but it was impossible to watch anything and a complete waste of money."
Cons: "Why can't the crews in in LGA communicate with the passengers during the boarding process like at other airports so that it won't be a mad mob press to get on the plane. The gate agent using the PA didn't or couldn't enunciate, and folks just 15 feet away were asking what she said."
Pros: "We had two medical emergency on board so the flight attendant took care of them really well"
Cons: "They check in my hand carry my whole point of carrying is not to be bother with claing my luggage"
Pros: "The flight attendant from Pensacola having a good sense of humor."
Cons: "Checking my bag when there was plenty of overhead cabin space"
Pros: "My flight to Frankfurt was a disaster. Delays at LGA caused me to miss the connection. Two very nice AA customer service phone staff attempted to help by booking me on a Lufthansa/United flight out of JFK that same evening. HOWEVER, I got to JFK only to discover I had NOT been ticketed. A lengthy call to AA resulted a a lame apology -“we don’t do that” they claimed, but the had previously! And had booked me, so what the heck was this??? I’m still fuming!"
Cons: "Lies! They rebooked me on a Lufthansa flight out of JFK and I got there only to discover “they had made a mistake.” Utter garbage excuses."
Cons: "The staff encouraged me to get on my first delayed flight because my second was delayed as well. But as I landed from my first flight the second flights delay was reversed and I had no notification of this change. I missed my connecting flight. Had to stay in the airport all night, had to fly into a different destination at 7 am. No explanations, no help. Terrible."
Pros: "Bad weather came in n I was rerouted on Time"
Cons: "Got a notification of a TWO HOUR DELAY departing SFO. Rebooked into Charlotte instead of Dallas to connect to Fort Myers. THAT flight got delayed AFTER the doors were closed by another 45 minutes which caused me to miss my connection to Fort Myers AND have American Airlines leave my bag in Charlotte. I rebooked into West Palm Beach to drive to Fort Myers and my bag stayed in Charlotte even though there was ANOTHER 45 minute delay to change a tire on the plane. If I practiced medicine the way the airline handled customers, I'd kill every third patient!"
Cons: "7 hours late with only 3-4 updates the whole time."
Cons: "The plane supposedly was running out of fuel, which I've never heard of such thing. So we had to go down 20mns before reaching Charlotte to a nearby airport to get fueled up and then went back in the air. The whole ordeal made me miss my connection flight to Barcelona! And I wasn't able to get on a flight until the next day. To make matters worse I had to flight back to New York to catch the flight to Barcelona! Unbelievable. I was beyond disappointed. I chose American Airlines for a reason, a good one at that. Yet this happened."
Pros: "The flight attendants were amazing. I enjoyed the in flight entertainment and overall flight. The flight was only a couple of hours so there were no meals. I enjoyed a hot cup of tea during my flight. I was able to take a quick nap during the initial flight and catch a movie on the way back."
Cons: "The terminal at LGA is undergoing renovations, I had to take a shuttle bus to my gate. The shuffle down stairs, bus ride, and lines for boarding were annoying."
Cons: "I found out at the airport the day we were leaving for Spain that my daughter's passport had to be valid for 3 Months after we returned home from our trip. When booking a flight out of the country it would be nice if Air .com could of mention that to me. We were trying to get to a cruise we had already paid for that was going out of Spain. They would not work with me at all and cx my whole booking. When I tried to talk to them on the phone the man could not speak very good English and was not making any since at all. I let him talk to the British Airlines counter manager and the manager tried to explain that he would have to rebook us that he could not. Air.com was horrible and never helped us out at all. They should not be in business . I paid them of course months ago and I was just out the 1400.00 dollars. British Airlines was amazed that they did nothing to help us out."
Cons: "No power outlets. A bag of chips in 1st class is pretty weak. Compared to Europe flights we can from, aircraft felt like 1960's Aeroflot."
Cons: "I've got to the airport at 4:30am because my flight was at 8:00am. Unfortunately I had to wait until 12:30pm to take another flight because American Airlines didn't have a flight crew for our aircraft. They did not refund money for the waiting, they didn't give any voucher for breakfast, they just gave us chips and drinks. People were very anxious and mad about the sInitiation."
Pros: "Planes boarded on time"
Cons: "Long wait on runway before take off"
Pros: "Never again. I had a connecting flight with a one hour layover and almost missed it. The plane to charlotte was very late boarding. Once i land I rush to my gate because I only have 20 minutes before they start boarding ; I get to the gate and have to wait almost an hour. At this point I still havent eaten because I am waiting around by the gate and the attendants are not communicating any information. Then they finally tell us that the reason the fligt hasnt boarded was because the flight attendant misplaced her luggage in the previous flight and was waiting to arrive to the terminal. Now how is that my issue? American Airlines needs to do better!"
Pros: "As somewhat experienced travelers, we know to keep carry on luggage as tight as possible. I was pleasantly suprised to see that overhead bins were not full! We didn't have seats next to each other initially, but the gate agent put us in the exit row with extra legroom!"
Cons: "Nothing comes to mind."
Pros: "My trip was awesome and very easy."
Pros: "This time every thing excellent"
Pros: "The younger male crew staff was good Female staff poor Plane itself was poor . Seat Tray kept unlocking as latch old and faulty Connection was good although airport shuttle to gate uncomfortable due to navigate stairs with carry on"
Cons: "For one of the premier air company's. They don't know what there doing. Old planes. Super hot. Dirty airplane."
Cons: "It cost me $86 dollars to supposedly upgrade my seat to an exit row with tons of leg room. Granted there was plenty of leg room but the seat was extra narrow to give room for an emergency exit if necessary. I'm not huge but I barely fit in the seat. It was an uncomfortable squeeze which of course got worse as the flight continued. I complained to an attendant that the seat was too small and he had no remedy. If I was a few pounds heavier it would have been impossible. You'd think they would warn a customer of the narrower seat. It's so obvious that it's all about profit for the airlines which sickens me."
Cons: "Apparently my seat change did not go through because I was still stuck in the last row near the bathrooms. I must say, the fecal aroma really complemented the on set nausea that was triggered by the turbulence. Every time I thought I was gona drift off to sleep I was rudely awakened by the constant "thwacking" of the bathroom doors. The family next to me was nice enough but they did have a toddler who was very loud and unhappy and the tantrums followed. I have been a server for 14 years and generally can brush annoyances off like this but this was by far the worst flight I have been on."
Pros: "I reached my destination safely"
Cons: "The 5 hour delay!!"
Cons: "The flight was delayed and we spent about an hour just sitting in the plane before we took off. When I expressed concerns aboit making my connecting flight to the front desk representative she stated she didn't have time to help me as she had a plane to board. It was another 20 minutes before she even began to board anyone. She was very abrupt and rude. I had to call AA while sitting on the tarmac to get rebooked which was a more positive experience."
Pros: "The service was excellent Very cleaning airplane The people the travel was super good especially the children."
Cons: "I wasn’t one of the passengers but it’s unbelievable that United was denying passengers in zone 5 to take their carry on. You can’t take what you are going to use during the flight, it is not normal. Is that a joke or what?"
Pros: "I like that they serve after dinner drinks which will help me to sleep on the plane. Their blankets are better than United. It was a safe flight and I was able to charge my cell phone. I paid for texting and that worked fine for the entire flight. Even with short layover my luggage made it."
Cons: "I was in the last row so it wasn't as comfortable but there were no other aisle seats available. Food was okay but the red wine could have been better."
Cons: "Missed my connecting flight. Had to pay my suitcase extra (60 dollars)."
Pros: "Crew attentive and always offering refreshments."
Cons: "Great flight attendants"
Cons: "Seats were a little uncomfortable but overall not bad."
Pros: "The crew was great, the seat was very comfortable. The flight was quick and seamless."
Pros: "Once on board, everything was great."
Cons: "The gate was crowded, and it was difficult to hear gate announcements. Everyone was confused unless they'd been there before. The gate assignment is confusing to everyone considering you go through the same door."
Pros: "The controlled and orderly way when boarding."
Cons: "The staff from the desk was unfriendly. On boarding no one showed you where your seat is located. The food was dreadful. The same aweful pasta meal on the outbound journey was served again. During the flight I was feeling very unwell I asked the flight attendant our axeick bag which she brought, but I was told to go to the toilet. She did not return to enquire after my well being. I was in the toilet for 5 minutes. Very uncaring. The tea was cold when served"
Pros: "Smooth flight"
Cons: "The tray cannot be pullled closer for eating. The seat sitting up is very uncomfortable for reading. I would have liked a pillow. Th poor man in front of me asked for a coke after the meal service was done, and the flight attendant said she had to reserve it for the next flight?! The male announcer flight attendant was very hard to understand, some of his words were slurred and garbled. And the volume was always too loud for both the male and female announcers. There was no entertainment unless you downloaded the app."
Cons: "It appears united is unable to fly their planes on times, in particular on the East Coast. We were delayed by 90min on each legs"
Cons: "My wife and I traveled with bicycles packed in standard boxes and got hit with a whopping $230 charge per bicycle out of the blue. We were expecting no charge because the bicycles were our only check-in baggage for the trip. Couldn't believe the lack of transparency with which we got hit with this charge. Qantas, Air New Zealand, and other airlines we've taken bikes with us on our flights have charged nothing when we traveled in the same fashion. So, if you are a bicyclist traveling with your bicycle, I'd avoid the United-Lufthansa duo."
Cons: "Lufthansa as an agent is a mistake! I had to deal with them prior to flying to the US. I have never ever had to deal with such bad service in my entire life. United was great though and I highly recommend them."
Pros: "The pilots were informative with their announcements and we were informed of turbulence before it started. We also got in ahead of schedule. I also appreciated being able to ask for a glass of water between services as I had fallen asleep."
Cons: "The negative experiences started before we got on the plane. Boarding began slightly behind schedule and was very disorganized. People were all standing in the boarding area and out into the walkway for the concourse. I feel it would be better to have boarding groups come up individually or two at a time. (While group one boards, group two convenes. Once group one has boarded, invite group three to take their place.) Once group three had boarded, an announcement was made that there was no overhead bin space availble for the entirety of group 4. It seems a bit ridiculous that nearly half the plane wouldn’t have overhead space. It took awhile to board group 4 as everyone had luggage to check and once we finally got down the jetway, we had to wait another few minutes before being able to get to our seats as the flight attendant for first class insisted on taking drink orders while she stood in the aisle. I understand this is a perk of first class but I feel it could be better executed. These seats are boarded in group one so to have drink orders incomplete by the time group four is trying to board is irritating at best and incompetent at worst. Once finally at our seats, it became apparent that the announcement about lack of overhead bin space had been made a bit early. The bins were on the full side but they definitely had space available. Also, much of the space had been taken up by jackets and bags that would have fit under the seats; which I felt could have prevented nearly all of the checked bags. The flight was uneventful with minor annoyances like having to pay for entertainment and any sort of food. Even southwest provides entertainment free of charge and I consider them to be more of a budget airline. If I fly Lufthansa again, I will not take a domestic flight through United and will instead book via southwest to and from the international airport Lufthansa flies out of."
Pros: "Despite sitting in the middle seat and being well over 6 feet, there was room."
Pros: "Best flight I have ever experienced!"
Pros: "Nothing really everyhing was mediocre."
Cons: "Delayed baggage, smelly flight, food"
Cons: "The food was particularly poor this flight."
Pros: "Clean aircraft good entertainment, cockpit crew polite"
Cons: "The check in staff were unbelievably rude nearly looked and were abrupt and dismissive to a simple question. The cabin crew looked scruffy, and clearly had a lack of pride in their job and presentation. This is the first time I have ever flown United and I must say I would avoid flying with them again if possible, which is a shame and the aircraft and the entertainment on board were good"
Pros: "The check in was good. The craft was clean."
Pros: "Absolutely nothing!!"
Cons: "Never Never Ever will i take another United flight out of Dulles, this is TWO times in one week that I missed the transfer flight out of Dulles. For the exact same reason, gate was changed last minute and the flight left early. Yeah they will give you a new flight and may even comp a room but thats doesn't help honestly!"
Pros: "everything was on time and no one got kicked off of the flight!"
Pros: "Service was excellent and it was on time"
Pros: "Crew was very attentive and kind. Plane was clean and comfortable."
Cons: "Food was not good."
Pros: "Decent leg room. Wonderful to do the flight non-stop from NYC to Delhi."
Cons: "United. September 14 Newark to Delhi Premium Economy Entertainment screen didn't work for 1st hour of the flight. the movie list was mediocre at best. The screen was smeared with some substance. The list of movies on the United entertainment app is great (via internet) but connectivity on this type of flight is spotty so the traveler is forced back to the antique screen plane system. Dinner. Butter chicken or vegetable options. Food was bland and very small portions for the length of flight. The snack was delivered immediately after dinner was picked up. I did not open it. Looked like a hard roll with something on it. Style of service is abrupt, bordering on rude. Uses terminology that non-US travelers from different cultures would not understand, for instance do you want "white" coffee. Asked me if I had someone at home to pick up after me as she felt she was cleaning too much off the floor. Her comments appeared to be directed at me but it was not my trash (and even if it was, a better approach would be recommended). The flight attendant realized she had gone too far and apologized. Then complained about this "route" being difficult, with no one listening. She concluded by wishing me a good flight and saying that she hoped that she had not offended me. I assured her that she had. Breakfast was mediocre. Egg with soggy potatoes and an inedible sausage. Did not see what they were offering in the veggie dish. Staff seems tired and not culturally sensitive. There needs to be some retraining and consideration given to long haul menus and entertainment. I take this flight at least once a year. It continues to deteriorate."
Pros: "Crew were amazing, so friendly and helpful Entertainment system was so so good Landed early"
Cons: "Overnight wasn't the easiest flight in the seats Serving people coffee when others are probably trying to sleep probably wasn't the wisest idea either Pre flight queue system is just baffling"
Cons: "Been a long time since we had to walk down onto the tarmac to board a plane. Would rather not have to do that. Otherwise a good experience."
Pros: "Comfortable seats"
Cons: "Boarding took a long time in the plane. There was confusion as they had passengers going both ways in the aisle .. this forced several ppl to stand in the aisle a long time. One of the air hostess had a major attitude. For example one passenger who was stuck in the middle of other passengers asked her politely if she could help him put the carry on in an overhead bin near her .. and she responded "I cant help you, you need to put it up yourself sir". Not something one expects. She was also terse with passengers, ordering them in an annoyed tone."
Cons: "The flight was canceled and was given another longer flight and had to pay for the luggage twice. Totally disappointed."
Pros: "Good leg room"
Cons: "Had ro pay for entertainment"
Cons: "United check-in at IAD was chaotic. Worst process I have ever seen."
Cons: "I had a man sit next to me who was in the wrong seat but didn't move. He told the girl to keep his seat and he would stay next to me. He was so big he was in my space and had didn't make any effort to try not to spill over in my area. I had to put a magazine next to my thigh because his body was so hot it was damp! I hated the entire trip. I was cramped up and extremely uncomfortable. This is simply unacceptable to have this happen because huge people can't fit in one seat. I want these obese people to be required to purchase 2 seats because they take mine."
Pros: "It was the worse. She is 80 years old. Had wheelchair assistant and the person who take care of her did no have idea where she was flying,"
Cons: "Thanks god after 5 hours one of the crew helped her to sit on the right area to take the flight to Charllote and contacted me ."
Pros: "Great service from the flight crew, comfortable plane, in-flight movies and entertainment."
Cons: "United service was uniformly poor. When we checked in at Dulles Airport, we had to go to two different counters to send our luggage. The United check-in / baggage attendant determined that two of my bags were 'oversized.' I have travelled dozens of times with these same bags, including on this trip, and none of the airport determined the bags to be oversized. The United seats, which we had purchased as "Premium Economy" from the Lufthansa site were "Economy Plus" and not worth the extra $ 275 per seat. The United plane was not well-maintained and had several obvious defects. If United wants "Star AlliNCE" to mean something, they need to do as well as Lufthansa."
Cons: "back of lane smelled like lavatory - ugh"
Cons: "Again a full flight and this time I was seated next to an Asian male. I'm deal thy allergic to fish and what did he bring to eat, yep you got it. While I know it's a right for him to do so, I spent the flight with puffed eyes and throat issues. Again, the flight was overbooked"
Pros: "At the gate while we were waiting for 3 hours the United Crew brought out snacks for us to have for free because of the wait."
Cons: "We were delayed 3 hours, and didn't get in until 2:00am"
Pros: "Flight was on time, except that we had to wait a few minutes for more oxygen to be boarded because the flight was completely flow (overbook in fact)."
Cons: "Both my daughter's and my seats were broken. We were not given seats until just before boarding, luckily they were together."
Pros: "Smooth boarding process and on-time departure. Saving 20 minutes on such a late flight was really appreciated."
Pros: "The stewards were nice and they were prompt. The plane seemed to be well cleaned inside and they were quick to get everyone boarded and bags stowed underneath. The pilot knew what he was doing and I had no worries there. Everyone was doing their jobs as well as they could be done."
Cons: "The air nozzle above my seat was broken and would not turn off so I freezing the entire flight, as well as the tray table seeming like it was meant for the lap of an infant versus myself and I can't imagine how someone with longer legs than myself dealt with the way it folded down. The take off was rough either seemingly due to tires or perhaps a rough runway. The wifi on the plane would not work. It worked ok my first flight but not on the second. I don't know why and no one knew why either, had the latest app and it was updated to the current version."
Cons: "I booked a one way flight to Dallas (DFW) for my father and I using Kayak to leave from washington D.C. (IAD) 05:30 PM - 08:04 PM United Airlines Flight 6296 Operated by Oriental Air Bridge I booked it for Saturday January 21st and it went to pricline.com and confirmed it. The problem is that when I looked on the confirmation email/boarding pass it said I was supposed to be leaving January 20th, so as you could tell on my account I had to purchase another 2 tickets with another airline. I don't know what happened but I am very disappointed. I would like a refund please. Abdallah mohammad ismail Abdallahismail84@gmail.com 469-396 3589"
Cons: "Flight UA 6270 was initially delayed due to incoming plane delayed for weather. After boarding 2 planes at IAD, we were told after 5 + hrs that the flight to JAX was cancelled. UA Customer Service Agent was slow and not well trained. Other passengers were easily and promptly placed on other flights (UA & other airlines)...we were told that the next available UA flight from IAD to JAX was more than 24 hrs wait. Eventually placed on a UA Flt to CLT at 11 PM. Upon arrival in CLT, we asked the gate Agent for assistance on a Voucher because we had to stay overnight in CLT...we were told that the IAD Agent did not designate us as eligible for a voucher and yet, people next to us flying coach were given a voucher. The Gentleman Agent at our arrival gate was trying to help us but his Madam Supervisor was arrogant and unwilling to help. In an exasperated tone, I asked both individuals if flying First Class would help us get a voucher and her arrogant answer was "do you want me to call the police?" Obviously we left for our Marriott Hotel which was a wonderful customer service experience. Plus our UA Flt from IAD to CLT placed us in Coach (is a refund coming???) We paid for 1st Class for our 12/22 flight and our 12/26 flight. After 3 hrs in a Marriott in CLT we took an AA Flt from CLT to JAX. Also, the UA communication on the status of our baggage was unclear and misleading. Plan to fly American or Delta for future travel."
Pros: "Boarding was fast and easy. Crew was kind to allow me to use an empty seat in the middle row and get more space. Managed to connect to onboard entertainment with a tablet and avoided to use the tiny screen that still exists on United's 767s."
Cons: "Food was a bit tasteless."
Pros: "This plane was smaller so I got to sit by myself so it was more comfortable for me"
Cons: "Lack of drinks/ comp snacks"
Cons: "I do not appreciate spending several hundred dollars on a connecting flight with initially a 10 hour layover, and a delay of almost two hours."
Pros: "Aircraft remained grounded for 1h due to a door switch with malfunction."
Pros: "Very smooth and comfortable flight."
Cons: "So we arrived at the desk after a 7hr international flight ready for the final 1hr leg - only to be confronted with "flight overbooked" looking for 9 volunteers - how can you over book a 40 seat flight by 9 ???? So we had an anxious wait wondering if we'd be dumped from the flight - we weren't but it wasn't enjoyable waiting for the flight and our meeting with our grand kids."
Cons: "A la ahora de irnos hubo muchos contratiempo por el tiempo pero por el vuelo después que nos fuimos fue excelente"
Cons: "We waited all evening for a flight that kept being changed and then finally canceled. We were given several reasons from bad weather, mechanical problems, and crew out of hours. We should hv been transferred to another plane sooner without having to stay overnight with no change of clothes or personal items."
Last minute ticket purchase was good price On time Customer service little add
Different type of airline prices are cheap at booking but you pay for everything else like food bags etc
Pros: "Nothing good"
Cons: "Frontier cancelled flight without notifying us. ( for no apparent reason. Not weather or mechanical) No more flights on the same day. Totally lost our money never flying with them again"
Pros: "Hi I missed my flight because of traffic in about 5 minutes. When I arrive at the airport your representative could not help us with the next flight. I tried to send email to you before but the system rejected multiple time. I hope you can this message. Is there any chance to refund my ticket? Thanks for your understanding and collaboration. Thanks, Musa Ates"
Pros: "Good crew"
Pros: "Pricing was great, and planes were clean."
Cons: "Uncomfortable seats and no complimentary drinks, but for the price and a short flight it is well worth the purchase. Much better than my experiences on other low cost airlines."
Cons: "I was unaware a carry-on had a cost to it. Then when they told me that if I paid at the desk it would be $50, but if I did it online it would cost $38 I obviously went to do it online. I was unable to do so. Even the desk associates were unable to do so. So they gave me a phone number to call and told me that they would refund me $12. Well, I got unnecessary attitude from the person (Arya) with whom I spoke with when I was being calm and collected. That's what pushed me over. I can handle bumps in the road calmly until I'm getting attitude from the customer service."
Cons: "The flight time was delayed 6 hrs for “maintenance” then the time changed 4x, Sears didn’t recline at all, I’m 5’9 and my knees were touching the seat in front of me."
Pros: "Got in 1/2 hour early can't beat that."
Cons: "Pilot was very confusing with messages, ended up going back to gate to get gas after we began to taxi then sat on the tarmac forever. Only received water and a small granola bar after the third hour on the tarmac began. Pilot kept saying 30 more minutes, 30 more minutes. All in all it was just over 4 hours from the time I boarded to the time I took off."
Pros: "Easy check in, on time, friendly staff"
Cons: "On the way back no free water"
Pros: "I like that the flight left on time."
Cons: "My seat wasn't comfortable at all and I paid extra to have a reclining seat and bear got one...I was very uncomfortable . I will not fly frontier anyone"
Pros: "Easy boarding"
Cons: "Packed flight, additional fees"
Pros: "No charge for my carry on."
Cons: "Plane could be cleaner."
Pros: "Fast polite safe service"
Cons: "Actually, no complaints!"
Pros: "Crew was nice"
Cons: "We boarded 15 min late due to maintenance issues and reseating on the plane Arrived 30 minutes early and had to sit on the plane for 30 minites because another plane was in the dock/port Plane was nasty/dirty 40$ for a checked bag I will never fly frontier again . I recommend flying with another company a few extra dollars go along way!!!!!"
Pros: "cheap airfare compare to other major carriers.I'm 5 - 7' so legroom wasn't an issue but the rest of the party i traveled with needed more legroom."
Cons: "i had to pay for juice, i think it's absurd. I paid for my Seat and a checked baggage already which is fair to a point, but still, the apple juice was $2.99 for a tiny can. There were no reading materials except for the safety stuff. Carry on items should be included in the ticket price or at least $10 instead of just as much as the checked baggage. FA lady was abrasive."
Cons: "Flight was canceled due to "maintenance issues". Agent was not empathetic at all. When asked when or if the flight was going to leave...she said don't know. I said so you're basically saying it could be midnight before you might have an answer...she said basically yes. and to top it off there was no agents behind the ticketing desk to assist with refunds. We were able to get our money back by having to call Frontier directly. Lourde was very helpful, but the Frontier agents at charlotte douglas were no help at all. Will never fly Frontier!"
Cons: "I never took this light, as it was supposed to be canceled because my departing flight was canceled due to rampant overbooking."
Pros: "While the initial ticket prices seem nice, the extra charges aren't worth it. Also, both of my flights were delayed for multiple hours with very limited warning. While I understand it's Christmas time and delays happen, no other flights were experiencing delays and we were never given an explanation."
Cons: "The fact that since I was in the back of the plane the crew was right there. They talked non stop the entire time. Subjects were unprofessional and bordering on the offensive. Transgender bathrooms? Really? In this plane we need to hear it? I am older but the kid next to me commented on it also."
Cons: "$80 added costs, no free beverages!"
Pros: "The flight was quick and the cabin crew was friendly. I had an issue with the ticket I printed but I was able to print another one quickly and easily"
Cons: "There wasn't anything that I felt particularly unhappy about"
Cons: "You really need to explain what a carry on bag is, before people pay for a computer bag."
Pros: "Flight was on time & boarding was quick & efficient. I believe in his was accomplished because there is a charge for carry-on baggage - it is cheaper to actually check your baggage."
Cons: "I found charge for seat was a bit much. Middle seats are free which would work on short flight . Just be aware the lower price is just base price and you pay for everything else, including water during flight. That said I would use Frontier again for short hop to Philadelphia."
Pros: "I sat in the first row, so the leg room was pretty good."
Cons: "Kayak quoted ticket prices in search results that were not consistent and I didn't know off the top of my head that Frontier makes you pay for all luggage, even carry ons. The woman at the ticket counter did not notice my luggage and let me know that I needed to pay extra for it, so I paid twice as much at the gate ($60) after being pulled out of the boarding line. These results should be marked differently so it's not so difficult to figure out which tickets are actually less expensive. Only water on the flight (unless you want to buy a can of soda for $5), only one chance to get water, food is also only for purchase. No entertainment options. An oil slick of grease and grime over my window. Very, very unimpressed."
Pros: "No problems whatsoever."
Cons: "Traffic getting to the airport."
Pros: "come on, not much"
Cons: "$30 to check a bag, $40 to bring it on the flight!!!!!!! nope nope nope."
Pros: "The fact that you honored others' time and lives and were prompt and kind in doing so! Great service and attentiveness! Seats were comfy with plenty of space! My friends all flew another airline for a conference and were delayed by 3-9 hours! YIKES! YEAH FRONTIER!"
Pros: "They give you free water on the plane. That's it..."
Cons: "First off, our flight was delayed 5 hours. I understand because of weather. No big deal. But when it is supposed to leave at 4:15 and You tell everyone 5:15, and then at 5:15 tell everyone it'll be here at 6:15, then at 6:15 it went to 7:15 and then again 8:15. During this entire time, I kept asking for updates and the staff at Frontier seemed angry so many people kept asking....that's your job. Because of the long wait many people didn't eat dinner, JetBlu decided to get coffee and donuts for all of their passengers (they said it over the loud speaker), Frontier didn't give us anything. When the plane landed at 8:15, the slowness of the workers couldn't have been any worse. Loading the bags slow, cleaning the plane slow. Plane gets here at 8:15 and we don't take off until 9:30. You'd think we would get some type of snack or drink for this horrible wait time right? Water is free on frontier, but nothing else. And they stuck with that. NOTHING FREE! Not even a soda or bag of chips! My friend is 6 foot 4 and I'm not sure how they get away with the nonexistent leg room. His knees were smashed against the chair in front of him the entire time. Funny for me, sucked for him (or anyone tall). He asked to change seats to 1 of the 2 open seats we had seen with more leg room (near the side emergency exit). They said no unless he wants to pay $50 right there. In the middle of the flight. I have no words for it. Customer service was horrible, food was nonexistent, drinks were nonexistent, leg room was nonexistent. And that sums up how I'll never be using frontier ever again. Pay $50 more for a better plane service seriously."
Pros: "We got there"
Cons: "Luggage and seat charges"
Cons: "I had to pay $60 at the gate for my carry on because nowhere during the purchase of my tickets did it tell me that I had to pay for carry ons."
Pros: "Flight got in early"
Cons: "Cost of baggage check and hard to use s voicher- have to do all online - hard to deal in person"
Pros: "Priority check in for veterans. But will not be using this airline after this trip."
Cons: "There is a charge for a carry-on luggage fee of $45 so I paid the $40 fee to check my baggage in. Arrived 3 hours before flight. The flight was delayed for 2 hours. Get to the destination with no transfers and my luggage is the only piece that doesn't make it! The baggage claim attendant was all nonchalant and informed me every bag in their history has ALWAYS showed up in a few days. I'm traveling for a weekend business convention....so I had to repurchase clothing and items and possibly another suitcase fot the return trip. I will not be using this airline in the future."
Pros: "Crew was pleasant"
Cons: "No TSA pre-check; this is clearly a budget airline but the price was comparable to other airlines; I was not aware that carry on luggage was an extra charge."
Pros: "The color of their uniforms were very nice and professional. The animal themed planes were fun as well!"
Cons: "Poor customer service. We got to the airport 3 hours ahead of time and it took well over an hour for them to check in baggage (keep in mind we checked in our bags online and there were only 8 people in front of us) we made it to our gate 30min ahead of time. It was terrible. Tried to be kind to the staff but they were not having it. Very inconsiderate of others and doing their job in a timely fashion. They also lost my luggage. Since the airline is so cheep they don't keep staff on hand to handle issues after the flight lands. No desk to report to, no phone number to call; as if you never even flown with them. It was very alarming as I had important clothing for an interview, medicine, and other personal items that would not easily be replaced. Never flying frontier again."
Pros: "Price was terrific"
Cons: "Ordered sodas from in-flight service and then was charged for them! They should let you know that coffee, soda, juice, etc are not free as they are on other airlines."
Pros: "Friendly and helpful staff. Their enthusiism for their jobs showed. Although the pricing for baggage was a bit steep, I appreciate the charging for carry-ons. It seemed to limit the over-use and over-sized carry-on bags."
Cons: "It was hard to hear boarding announcements"
Cons: "Having to pay all the extra fees for a checked bag and carry on luggage."
Pros: "Seats were so close together they had to scoop out the back of the seat in front of you to make knee room. The seats did not recline. Which was ok for this short trip but would be bad on a longer flight. Flight attendants were excellent. Flight left on time. Arrive early. All good things. Bad:!you had to pay for everything except water. Good: the plane was noticeably clean!"
Pros: "The flight was very cheap and even checking my bag for a one way flight it was much more reasonable then any other flight I looked at. The crew was also very nice."
Cons: "I woke up for my flight which was supposed to be at noon and the flight had already been delayed by two hours. I wasn't going to be leaving until after I was supposed to arrive at my destination. I was hoping for the flight to change back, so I got to the airport with ample time and ended up sitting around for a long time. Don't understand how it could have been delayed four hours before it was supposed to even leave."
Pros: "Low fare"
Cons: "High baggage costs for checked AND CARRY-ON bags, add on fees for everything, seats don't recline. I'll use a full service airline next trip. I will say the aircraft were new and clean and, they were very accommodating about a legal handgun in my checked baggage."
Pros: "Flight was good, even got to Charlotte early."
Cons: "Took an hour and half to get the luggage. Seems they forgot to unload those of us that didn't continue on to Orlando and added new passengers bags on top of ours. Plane was ready to leave and we all were standing in baggage claim waiting while they offloaded all the bags and found the Charlotte bags."
Pros: "The flight attending Andrew was very rude. Rude to me and many others. I felt it was the worst experience ive had on a flight, i fly often."
Pros: "The crew had an excellent sense of humor that helped with the not-so-great situation of being delayed for 4 hours."
Cons: "Since when did one have to PAY for a very light refreshment on a plane?! We had been in the airport with no food/beverage available because of the time and then not to be compensated even a little bit with a snack of any sort was just more than I could stand. My kids were hungry and thirsty and I was not going to use a credit card for cheese curls and a bottle of water. The interest alone would have been about the same as my mortgage payment! The seats on the plane do not lean back and there is hardly any cushion on them. It was uncomfortable and will make me rethink using Frontier airlines again."
Pros: "nothing really. They've got all these sneaky fees so there is nothing low fare about them."
Cons: "6 hour delay because of a leaky gasket. They said they would email vouchers of some small amount, which they haven't. Unable to check in online because their website was working so they charged me extra at the airport desk. The people really have no interest in helping you out which is only reflective of the upper management. For a low fare airline, it's actually pretty expensive and very unreliable. I will get my own pilot's license before I ever have to consider flying with these people again. Anyone can handle cheap travel as long as it's cheap. This is cheap travel that ends ups costing way more than American airlines or jetblue. And try putting a price on losing an entire day waiting for them to fix the plane."
Pros: "Comfortable seat; polite crew"
Cons: "Delayed flight"