Pros: The man at the counter, Danny, was especially friendly.
Cons: Someone needs to walk you out to the car to explain things like the keyless ignition and where the fuel tank door release is located.
Apr 27 2017
Cons: Car type was not available, had to upgrade and they charged me the full amount in addition to the prepaid amount.
Jun 15 2017
Pros: Everything about the experience was excellent except for insurance cost. Hertz's costs seemed very high. Being an international traveler I had no coverage from my home policy so had to take them. Kayak's additional insurance program seemed deceptful.
Cons: KAYAK's offer of additional insurance seems to be something of a charade. It's easy to say yes to a third party insurance policy while you're making the reservation. But when you arrive at your destination, late at night, in the rain and be told by the rental company that it's a third party policy that might cover something over and above what their insurance options cover, but they don't know what that may be (a reasonable response) it becomes disturbing. I certainly wasn't going to dig out the policy while standing at the rental car counter and spend 20 Minutes reading it to determine which Hertz insurance options to take. So I took them all. I imagine I was over insured, and over paid for it, but at least I had a car. But I was also very frustrated with what I had purchased through Kayak.
Aug 10 2017
Cons: Paid more than agreed. Accused me of causing damage to the rim, which was already there. Refused to deal with an insurance I bought from a third party. Very rude and uncolobirative.
Oct 11 2017
We dropped the car there. Was quick. Can't complain.
Pros: We dropped the car there. It was quick and efficient.
Oct 12 2016
A Drive Trough Scotland
Pros: Audi makes a great car.
Cons: We got a flat and had to replace it . The low tire sign came on even after we had it checked. I think there was some issue with the wheel that created the flat tire. The tire was replaced after driving only about 75 miles.
Jul 12 2017
Easy rental experience :)
Pros: It was very easy to reserve, pick up and turn in. The price was right also.
Jul 20 2017
Amazing accommodating staff
Pros: Billy, our representative, was fantastic in helping us sort out our reservation. He is a great value to Hertz and made our trip possible. He deserves a raise for sure!
Aug 22 2017
You cancelled my reservation
Cons: You cancelled my reservation a week before I picked it up. I wasn't notified and was forced to get a same day booking for a rental car. It cost me hundreds more than I planned and destroyed my student budget for the month.
Sep 2 2017
Threat to over 75s
Pros: They did not ask me for the doctor's letter or insurance letter
Cons: I was told I needed those letters.
On adjusting a Hertz booking in Ireland the notice said no one over 75 could rent. Fortunately they did not stop me or comment on looking at my driver's license - but that's worrying