Pros: Helpful staff and a spotless interior of the car. The line moved quickly once we got moving, and the car worked great with great gas mileage.Cons: It was booked for enterprise which was actually closed and all joined the same office at budget. None of the airport shuttles show that logo, but a few had the noted of enterprise on the doors.
10.0 ExcellentApr 30 2020
Pros: I was able to just walk in and get the car very fast....but then, there was only one other guy there.Cons: k
8.8 ExcellentDec 27 2019
Pros: Staff were very kind and helpful. Easy access to the airport. Car was clean and in pretty good condition - (damage was correctly noted by the representative).
10.0 ExcellentDec 19 2019
Pros: Both pickup and drop off were great. Your personnel there were top notch.Cons: You could advise them to let people know about Costco's low gas prices.
10.0 ExcellentDec 17 2019
Pros: yesCons: no, except I stupidly bought the kayak insurance with the promise of allowing extra drivers. Enterprise waved it away as invaluable and unnecessary. $66 wasted since they Enterprise didn't recognize any of the Kayak insurance policy and promise to allow additional drivers - worthless!
10.0 ExcellentDec 12 2019
Pros: Price, comfort, fuel economyCons: None
10.0 ExcellentDec 1 2019
Pros: Staff was friendly and was offered a free upgrade! Rental process was quick and easy!
10.0 ExcellentNov 14 2019
Pros: Staff was helpful, car was great.Cons: Gas mileage wasn’t great in rental car
9.6 ExcellentOct 21 2019
Pros: Reserved car over the phone just 15 minutes before closing and they were very gracious picking me up and staying late to send me on my way. Tyler was great!
4.4 OkayOct 9 2019
Pros: Easy drop offCons: Cleaner car cheaper price
Pros: the car was easy to driveCons: Horrible experience at pick-up. Had to wait for over an hour to get a car, sitting on the pavement. Alamo did not have the cars to cover the reservations. Manager gave me, and others, a free tank of gas (by telling us to return the cars without filling up the gas tank) as an apology for the mess at pick-up. That was considerate, but, when i dropped the car off i was given no receipt from Alamo. When i checked my credit card statement, I saw that Alamo had charged me nearly $70 more than the rental agreement. Clearly, that was for filling up the gas tank that I was told to return empty as a courtesy. I sent Alamo an email two days ago about this. NO response so far.
4.0 OkayMar 25 2021
Cons: One hour to get the car, and not what I wanted
8.0 ExcellentFeb 1 2021
Cons: It was very professional will use again
10.0 ExcellentNov 6 2020
Pros: Nice car, hassle free. Wait was short. Good price. Not too much upselling
10.0 ExcellentMay 30 2020
Pros: Staff helpful and friendly. Pick-up and drop off easy in these difficult times.
10.0 ExcellentMar 14 2020
Pros: Price was AWESOME, service was GREAT and the van was clean.Cons: My fellow travelers.
10.0 ExcellentDec 20 2019
Pros: easy to pick up car and kiosk worked fast
7.6 GoodNov 26 2019
Pros: Staff were helpful...Cons: Waited a bit for shuttle upon arrival, one of the other shuttles ended up bringing us. Long line when picking up the car... made me try the kiosk, which worked well. Our Jeep had a short in the radio so we could not play music from my iPhone.
Pros: Checking out car was fast and easy.Cons: Returning car was very poor. It has been over 12 hours and I still have no receipt for my charges and no acknowledgement that the car was returned on time with no damage and full tank of gas as required. I do not know how much they are charging me, I only know what the rental agreement was for. Very unsatisfactory from my point of view.
8.0 ExcellentApr 8 2021
Pros: Staff was very friendly.Cons: Wish our car key didn't die out. Appreciated that manager sent someone out at night to replace but this was after we pushed back when he asked that we drive back to airport. Given we paid overinflated price for the vehicle, this should have been done without asking us to drive back first.
10.0 ExcellentMar 28 2021
Pros: EverythingCons: Nothing.
4.0 OkayMar 16 2021
Cons: Pick up was poor
10.0 ExcellentMar 16 2021
Pros: Drop off was easy! Car was terrific overall.Cons: Check in took a long time. Car had some dirty areas on pickup
10.0 ExcellentFeb 8 2021
Pros: Staff were so friendly. I will definitely be using this hertz againCons: Nothing at all!
10.0 ExcellentFeb 5 2021
Pros: Best deal in townCons: 🤷♂️
10.0 ExcellentFeb 5 2021
Pros: Size and cleanliness of car, easy drop off.Cons: Needed more staff during pickup. Was very busy and while staff were moving through line efficiently, would’ve been great if wait was shorter. Wait was 15 min and would prefer 10 min or less.
8.0 ExcellentJan 8 2021
Pros: Easy pick up and drop off, good selection and a short wait time.Cons: We discovered our vehicle didn’t have AC and had to bring it back to Hertz for a replacement. Aside from having to go back to Hertz and wait while they confirmed the AC did in fact, not work, the experience was seamless. They put us in a nice replacement and we were on our way.
4.0 OkayDec 8 2020
Cons: The bait and switch on insurance rate. Not happy with that.
Pros: The staff was friendly. Return was easy.Cons: The wait to rent the vehicle (almost an hour) was frustrating as the line was long, contained inexperienced renters and others who wanted to circumvent policies. The staff did their best, I suppose, but it seemed that each transaction too an incredibly long time.
8.0 ExcellentMay 3 2021
Pros: Drop off was super quick and easy. The car was just what we needed, although it seemed to struggle a little on some of the bigger/steeper hills.Cons: Car wasn't completely clean when we picked it up, but I'm sure they are trying to turn them around so quickly. It was also really pricey, but understand there's a limited supply. Pick up did take quite some time, even with 3 reps helping.
4.0 OkayApr 21 2021
Pros: Staff was friendly but difficult to contact. My flight had to sit on the tarmac for an additional 40 minutes which made getting to the location tight. I found out they closed at 4:00 pm and had to call the front desk of the hotel to run over and let them know I’d be a few minutes late to pick it up.Cons: You have to walk quite a distance to the back lot dragging your suitcases to pick up your car.
10.0 ExcellentApr 18 2021
Pros: Friendly, helpful, easy!
10.0 ExcellentApr 16 2021
Pros: The price and vehicleCons: Not much. That was awesome
10.0 ExcellentApr 13 2021
Cons: Pick up was super slow (over an hour)
10.0 ExcellentApr 10 2021
Pros: Friendly staff.Cons: Long line to get car- only 3 counter people. Due to Covid dollar was renting through Hertz. So it was really 3 companies altogether renting at same facility, so expect a wait until things get back to normal.
8.0 ExcellentApr 5 2021
Pros: Staff was excellent! He couldn't have been nicer and more accommodating. Pick up and drop off was a breeze.Cons: Car was dirty from last renter. Also, the prices were raised very high due to "lack of inventory", was basically price gouging.
2.0 MediocreMar 29 2021
Pros: NothingCons: You allowed me to book a car for a time that the car rental company wasn’t open and the same for when returning it. Bullshit
Pros: The staff were very helpful and friendly. I had to modify the contract in the middle, and they gave me the same rate and was very flexible.Cons: The car interior could have been cleaner.
4.0 OkayApr 15 2021
Cons: Car was dirty the last person hotel key was on the car key and there was no gas
6.0 GoodApr 2 2021
Pros: Staff was outstanding; process was quick. Actual car...could have been sharper and cleanerCons: I am grateful for the service and effort despite this and all rental car companies getting caught during a perfect storm of love inventory and high demand on island during our visit. That said, despite receiving an upgrade (thx!) the vehicle had a cosmetic/service issue with the front spoiler/air dam that forced me to deal with it personally. Not a deal breaker, but an annoyance during our vacation.
10.0 ExcellentFeb 28 2021
Pros: Staff friendly. Car nice and roomy.Cons: can't think of anything
2.0 MediocreJan 4 2021
Pros: Nothing.Cons: Your agent would not honor the rental reservation because our flight arrived late. While there were cars available on your website, the agent said she had no cars available. We had to rent a car from Avis. I will never rent from Thrifty again and I will tell everyone I know about the horrible experience I had with your company and your representative.
2.0 MediocreSep 12 2020
Cons: Tried to charge me for rental when Covid closed Hawaii to tourists.Said they wouldnt refund me Beyond ridiculous!
2.0 MediocreJul 3 2020
Pros: There was NOTHING to likeCons: It would have been a lot better if I could have rescheduled this reservation. As it was, I was 4000 miles away, unable to use this rental because of the covid-19 issue.
10.0 ExcellentApr 20 2020
Cons: due to the covid 19 virus, the car rental had to be cancelled and they gave all our money back. i was impressed how thrifty handled the situation and would use them again for car rental
6.8 GoodMar 13 2020
Pros: drop off was easyCons: rental agent pushy
10.0 ExcellentFeb 21 2020
Pros: Lost money clip with insurance and credit cards, cash, and id card at drop-off parking (I think) and all were returned. My thanks to the honest folks involved. I am thankful and impressed by these great honest floks!!!
Cons: The quality of vehicle did not match the price. The keep was beat up and had no modern features. The soft top was not secure and did not operate properly.
8.0 ExcellentApr 26 2021
Cons: Rental car prices in Hawaii are outrageous right now.
10.0 ExcellentApr 2 2021
Pros: Perfect location! Quick shuttle from airport to facility, courteous drivers and super easy return.Cons: A bit disorganized upon arrival to get car. Having Avis Preferred status helped but it would be great if they could handle busy times better.
10.0 ExcellentMar 6 2021
Pros: YesCons: Nothing! It was perfect!
10.0 ExcellentFeb 26 2021
Pros: Ease of rental and customer service
10.0 ExcellentFeb 18 2021
Pros: Check in staff was very friendly.
6.4 GoodJan 4 2020
Pros: Price was good compared to other rates for a minivanCons: Pick up was a disaster. Understaffed and chaotic environment. Stood in line for an hour at 11 pm Car brakes were a problem not sure what was the issue but they needed maintenance.
10.0 ExcellentDec 29 2019
Great van for HawaiiPros: The van was clean and nice and easy to drive. Picking up and dropping off the van was an easy process. The Budget sales person was kind and helpful.Cons: I didn't like that there weren't enough vehicles to rent in Hawaii.
10.0 ExcellentAug 17 2019
Cons: Check in only had 2 workers so there was quite a wait. More staff members
Pros: The staff was so nice and friendly. I had to wait about 5 minutes before I spoke to an agent which was fine. Then we had about a 8 minute wait till the car arrived. It was clean and good for us.Cons: I’m not sure I agree with the “film the car as insurance that you got it in this condition”. In Maui I had a real person with a different company and I like that more.
8.0 ExcellentApr 13 2021
Pros: Clean, good-working car. Drop off was easy and quick.Cons: Picking up the car took over an hour. The staff was friendly but did not seem very concerned about getting people taken care of in a timely manner.
4.0 OkayApr 13 2021
Cons: Super long wait upon pick up. And then the car had a bad battery. Had it jumped twice and exchanged the car for a worse car...
10.0 ExcellentDec 30 2019
Pros: The staff at check out and check in were all super friendly and helpful.Cons: I guess the Payless company is a small part of the volume as the 'paperwork' was actually paper for our rental. Would've been nice to have it electronic
8.4 ExcellentDec 1 2019
Pros: Friendly staff
6.4 GoodAug 6 2019
Pros: The staff was helpful and nice. The drop off took a longer. The hand-held machine did not read my return so I had to go to reception to check-in.
9.2 ExcellentAug 5 2019
Pros: Staff was great. Drop off was easy. Shuttle drivers were friendly.Cons: The front passenger seat had spill stains on it and the car was malodorous for a short while if we left it locked up for very long in the heat w the windows rolled up.
2.0 MediocreAug 4 2019
Cons: 1 hour 15 mins standing in line... BS
9.6 ExcellentJul 24 2019
Pros: Loved the convertible upgrade!!!Cons: Shuttle service from airport was hella slow!
8.0 ExcellentMay 7 2019
Cons: Would have preferred the car we reserved and not the free "upgrade." The Jeep Compass made a sound like the wheel bearings were about to blow. The rental agent said it was normal. For a Jeep Compass. Maybe he was right.
Pros: Very easy pick up and return.Cons: The key fob to our Jeep ran out of batteries on the 2nd day. As a result, had to get the car towed and exchange the car. While that process was fairly smooth, it effectively blew the entire morning. At the counter, the agent told me that the Jeep's key batteries commonly run out after 4 months. He also told us the trick on how to get the Jeep started again. Had we known, it would have saved the hassle of the tow.
6.0 GoodApr 26 2021
Cons: Rental car prices are through the roof right now. Takes a big bite out of your fun budget
10.0 ExcellentSep 10 2019
Pros: Staff was wonderfulCons: Longer trip
10.0 ExcellentMar 2 2018
Pros: Was offered brand new Chevy Silverado 4WD pickup in lieu of Jeep. A no brainer. Enjoyed the ride; seated 5 adults and a toddler comfortably and was more comfortable than a Jeep.
9.2 ExcellentFeb 11 2018
Pros: Great car, clean, no problems.
8.8 ExcellentJan 31 2018
Our pickup was better than the Jeep we'd reserved!Pros: Comfort, durability....Cons: A bit pricey...
10.0 ExcellentDec 26 2017
8.0 ExcellentJan 5 2017
Pros: Busy time of the year and got a car.Cons: Too expensive.
Pros: Fast car checkout and genuinely friendly staff
10.0 ExcellentApr 7 2019
Pros: Easy to pick up and returnCons: All was good
4.8 OkayOct 21 2018
I felt cheatedPros: Easy and efficient drop offCons: I paid for insurance when booking through KAYAK and was then told there was no insurance on the car. This was an unpleasant surprise after a flight. Travelling with a baby (after a flight) I didn’t have the luxury of time to go through emails and booking details to find out where the confusion (or dishonesty) was. Turned out I bought separate insurance not linked to Avis and the car through KAYAK. So I ended up paying twice and the overall deal was a lot more expensive than it should have been. The Avis attendant also wouldn’t stop chatting unnecessarily so I couldn’t concentrate on the business of getting the car asap and my family to our accommodation. The car was OK but not clean enough but I guess acceptable for a rental.
2.8 MediocreOct 16 2018
Rates when booked does not match rates when picked upCons: Rates when booked does not match rates when picked up
5.6 OkayAug 21 2018
Be sure to conduct walk aroundPros: The agent was pleasant and we were assigned the correct car. Cost was what we expected.Cons: The agent expected us to do our own car walkaround and record the results on a form attached to the key. There were several marks on the car - we took photos of the car in the rental parking lot to be safe. Be sure you do a walkaround before leaving with the car.
2.0 MediocreApr 21 2018
Disaster!Cons: April 2018: The absolute WORST rental car experience I have experienced. Worst of any retail/service experience, for that matter. Over 1 hour in line to get to the counter, only to be given my paperwork and then told to wait outside for another 45 minutes for the car! Management has created a culture of not caring about the customer, and it shows. Staff are surly, slow and uncaring. Exception: Phillip who took pity and went to get our car despite it not being his job. Do not subsidize this failed business and it’s incompetent management.
2.0 MediocreApr 9 2018
Worst customer service, disgusting carPros: Nothing, this was one of the least value for $ I’ve ever experienced. The car was dirty crashed and old and the customer service woman at the counter was unbelievably rude upon check in, don’t start your vacation off with this terrible branch in HawaiiCons: Nothing, this was one of the least value for $ I’ve ever experienced. The car was dirty crashed and old and the customer service woman at the counter was unbelievably rude upon check in, don’t start your vacation off with this terrible branch in Hawaii
10.0 ExcellentApr 23 2017
Pros: In and out great customer service, will be back next year and do it again
8.0 ExcellentMar 3 2017
RatesCons: I had a flight delay in Seattle on 1/29 and contacted Avis to advise that I would not arrive until the 30th. They would not extend my pick up date and I had to create a new reservation at a higher rate. What had been an ok rate, I now had to pay more. The rental process, the car, etc. was very good. I'm just disappointed in the rate change due to an airline snafu.
10.0 ExcellentFeb 21 2017
Pros: Staff was friendly, car was clean.Cons: The line was long.
Renting a car certainly adds another dimension to any trip to Hawaii. With a car you can get around the island cheaply and quickly. This is particularly so for visitors to Kailua Kona, as from the town you can go by car to both Rainbow Falls State Park and Hawaii Volcanoes National Park. You could also take the chance to drive up the summit of Mauna Kea.
Is picking up the rental car step one of your trip to Hawaii? Well, if your flight lands at Kona International Airport, you will find all rental car facilities are actually located off-site, and you will need to take a shuttle to them. However, this will not be a big problem, thanks to the continuous shuttle pick up and drop off; no matter when your plane lands, the wait shouldn’t be more than a minute or two.
If you are looking to drive down Saddle Road on the Big Island, one thing to keep in mind is that, at times, the radio options can become quite limited and even occasionally non-existent. Thus, it is highly advised to bring a few CDs or other means of music just to keep yourself and your passengers as you loop around the island.
While Kailua-Kona may not have full-on rush hour, the town does occasionally experience varying degrees of traffic and congestion. In particular, Highway 11 and Henry Street can become backed up and bogged down during peak hours from 8:00 a.m. to 9:00 a.m. and from 5:00 p.m. to 6:00 p.m.
25% of our users found rental cars in Kailua-Kona for $42 or less
Book your rental car in Kailua-Kona at least 1 day before your trip in order to get a below-average price
Compact rental cars in Kailua-Kona are around 37% cheaper than other car types, on average
FAQs about renting a car in Kailua-Kona
Some car rental companies in Kailua-Kona which have updated their car rental health and safety policies due to COVID-19 to make sure vehicles are clean and disinfected include Dollar, Thrifty and Hertz
On average a rental car in Kailua-Kona costs $51 per day.
In the past 72 hours, the cheapest rental cars were found at Payless ($61/day), Enterprise ($62/day) and Budget ($80/day). In the last 72 hours the cheapest rental car price was found at Enterprise Non-airport: 74-5583 Luhia St. 96740-1698 (1 miles from city center).
Based on ratings and reviews from real users on KAYAK, the best car rental companies in Kailua-Kona are Alamo (8.8, 292 reviews), Enterprise (8.7, 193 reviews), and Hertz (7.7, 417 reviews).
The average gas price in Kailua-Kona is $3.25 per gallon over the past 30 days. Filling up a gas tank costs between $39 and $52, depending on the car size.
Intermediate (Jeep Wrangler or similar) is the most frequently booked rental car type in Kailua-Kona.
A Intermediate car rental in Kailua-Kona costs $63 per day, on average.
A Standard car rental in Kailua-Kona costs $48 per day, on average.
A Economy car rental in Kailua-Kona costs $45 per day, on average.
In Kailua-Kona, cars are most frequently rented at Thrifty 73-200 Kupipi Street (8 miles from city center).
On average a rental car in Kailua-Kona costs $360 per week ($51 per day).
On average a rental car in Kailua-Kona costs $1,542 per month ($51 per day).
For the most part, any size vehicle will be perfectly suitable for Kailua Kona. However, more adventurous tourists may want to consider renting a 4WD vehicle, such as a Jeep, so they can take advantage of the smaller roads in the outlying areas of the island. Parking also won’t be an issue for even the largest of vehicles, so there are no limiting factors on that front.
In comparison to other states in the U.S., Hawaii has particularly low speed limits, with the highest speed limits on highways (a mere 60 mph). However, aside from the low highway speeds, the speed limits are mostly the same as they are in other parts of the U.S. In general, drivers can expect speed limits of 25 mph to 40 mph on urban roads. It should also be noted that many of the mountainous roads have very low speed limits that can vary widely, so prepare to have to drive slowly.
Unfortunately for drivers in Kailua Kona, the city has some of the highest gas prices in the U.S. On average, drivers can expect to pay around $4.00 per gallon of gas. This is significantly more expensive than even Seattle’s average price of $3. On a positive note, the distances you will be driving in Kailua Kona will be fairly short, so your gas expenditures still shouldn’t end up too high.
Parking is abundantly available in Kailua Kona. There are plenty of parking garages, lots, and spaces for streetside parking in all areas of the town -- including right by the beach. Drivers should have no issue finding parking no matter where they go in town.
Finding the right price, understanding the add-ons and staying up to date with policy changes can be a challenge. That’s why KAYAK has produced the ultimate guide to renting a car to help you cut though the jargon and make the right choice for your rental car. Find tips and insights for how to book your rental, what car rental insurance you’ll need, how to deal with a car rental agency and what extra fees to expect (and avoid!).