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Kailua Kona Car Rentals

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Kailua Kona car rental reviews and directory

Budget
Car rental reviews:
Good (6.6, 15 reviews)
Car rental locations in Kailua Kona:
1 location
Budget
Locations in Kailua Kona
73-361 Kupipi Street
+1 808 329 8511
  • 6.4
  • 7.0
  • 6.8
  • 6.4
  • 6.5
Recent reviews
10.0 Excellent
Oct 19 2015
Easy to book
Pros: Service at front desk at Budget was outstanding..
4.8 Okay
Nov 18 2015
Cons: Needed a weel alignment. The tires were in very bad shape. The AC did not work correctly.
6.0 Okay
Nov 28 2015
smaller car than expected, use AAA instead if you
Cons: "standard" car was a buick verano which is much smaller than the toyota camry that was standard on oahu. we locked our keys in the car and called budget customer service and asked for help but they didn't send any info for over an hour, so we called and cancelled and called AAA instead. today over a month later i got a notification that they charged me $55 for the roadside service that I NEVER USED. I will be calling to complain and get my money back. it's ridiculous that they don't keep good enough records to show that i didn't use the service and nobody ever actually showed up. AAA charged me nothing (I already had a membership which costs $49 a YEAR) and was much more responsive than Budget.
2.0 Poor
Dec 7 2015
Slow service, car was full of roaches!
Cons: Slow service and car was full of roaches!
10.0 Excellent
Dec 14 2015
Kona ease
Pros: The most seamless car rental ever. Zoom zoom zoom.
6.0 Okay
Dec 29 2015
It was OK but not better than other companies
Pros: It was an OK experience. Car was not new, but not old either.
Cons: (1) The lady told me they don't accept AAA. (2) Car needed alignment work. It started shaking when running over 60 mph.
4.8 Okay
Jan 4 2016
Car was not ready
Pros: The car was clean.
Cons: The car was not ready for many hours after I specified the pick up time. The company pressures customers to buy their insurance which was almost half the cost.
7.6 Good
Jan 9 2016
Pickup Process could be seriously improved
Pros: Car was clean. Staff was friendly and helpful. Just need to improve pickup processes.
Cons: Pickup process everyone was in the same line. No chance to expedite the process before hand online. Had to wait 45 minutes behind tourists who didn't know what they wanted. Ended up being late for appointment. Would have taken any car.
6.0 Okay
Jan 10 2016
Cons: Terrible check in service, three agents behind desk all talking with each other - waited 10 minutes for service, only person in line. Car was very dirty.
6.0 Okay
Jan 12 2016
Pros: I liked the car, just not the 2 1/2 hours it took to get it.
Dollar
Car rental reviews:
Good (7.5, 14 reviews)
Car rental locations in Kailua Kona:
1 location
Dollar
Locations in Kailua Kona
73-200 Kupipi Street
  • 7.1
  • 7.7
  • 8.1
  • 7.3
  • 7.3
Recent reviews
6.8 Good
Feb 28 2016
Cost was double what I signed up for
Cons: I reserved a full size SUV and was told it would cost more for Third row seating. I paid double
6.4 Good
Mar 2 2016
Pros: Personnel at the customer service phone were very helpful.
Cons: When we arrived, they did not have the car we wanted so we had a huge suv. We had to return to the airport for another car the next day. That required approximately one hour of our time for the round trip. The second car we had was fine until the ignition switch was not working- another hour. They, once again, did not have the car we wanted despite the fact we were told told over the phone they had what we wanted. They upgraded to a smaller suv which we, once again, did not like. We realize the ignition switch was not their fault. When one is on vacation, they do not want to waste time with cars.
10.0 Excellent
Mar 4 2016
Pros: The service at the counter was great. I had to change vehicles to a larger size but the cost for the SUV was as it was when I had searched Kayak before I left on my trip. Staff at Dollar was great.
10.0 Excellent
Mar 25 2016
Surprisimply Great!
Pros: I purchased the special mystery car thinking we would be given the smallest car possible, but we ended up with a minivan. Score!
3.6 Mediocre
Apr 22 2016
The sales clerk was super deceiving about upgrades
Cons: Customer services and rates.
3.2 Mediocre
Apr 24 2016
Misleading
Pros: In all honesty, nothing. There was not a thing we liked. It was not what we were expecting.
Cons: not what we wanted, way over priced, misleading on the Internet because we thought we were only paying $240 and ended up having to pay $730!
4.0 Mediocre
Apr 30 2016
A bad experience
Cons: They offered a special car, what they gave me was a mini van ,they charge extra for economy car . I asked for an economy car. I didn't get what I asked for, They charge for additional drivers The other car rental a cross the street didn't charge extra for additional drivers
9.6 Excellent
May 5 2016
Pros: Fast pick up and drop off. No forced upsale...
10.0 Excellent
May 8 2016
Great Value
Pros: Easy reservation online, no wait at pick up counter or for shuttle and quick return. Received a brand new SUV for $125 less for the week than the special sale Avis was offering. All in all excellent Value and very good customer service!
9.2 Excellent
Jun 7 2016
Pros: fixed price and ability to upgrade
Cons: vehicle a bit dirty and dinged up
Alamo
Car rental reviews:
Excellent (8.4, 9 reviews)
Car rental locations in Kailua Kona:
1 location
Alamo
Locations in Kailua Kona
73-106 A'ulepe Street
+1 888 826 6893
  • 8.0
  • 8.4
  • 8.4
  • 8.2
  • 8.9
Recent reviews
7.6 Good
Oct 24 2015
Car was a P.O.S.
Pros: The Alamo service was great. They were fast, pleasant, and easy to work with.
Cons: The car was HORRIBLE. I choose a Hyundai Volester - and it was TERRIBLE worst car I've ever driven. Looks like economy only has terrible p.o.s. cars :(
10.0 Excellent
Oct 29 2015
Pros: First off, I was greeted with a warm smile and welcome after getting off plane by Talalelei Uli. In a world where customer service is met with complacent, non trusting and non enthused employees, Tala was very warming to myself and my pregnant wife. He was wonderful in helping us and did his best to find a great deal on an upgrade. I sincerely give my upmost praise for Tala and the whole group at Alamo Honolulu. Thank you
Cons: Were out of convertibles but otherwise the experience was great. Ended up with a wrangler 4 door.
10.0 Excellent
Nov 8 2015
Pros: Returned early one day and charged us less
9.2 Excellent
Nov 14 2015
Cons: Inside windows dirty
5.6 Okay
Nov 22 2015
Low integrity
Pros: Dropping off was easy. Car was clean.
Cons: I went there initially without a reservation through kayak and they told me they only had minivans and h2's for 59-69 and I asked about all those compact cars and midsized cars they had in the lot. Lady said they didn't have any. I get out of line and go on kayak.com and go back up there to another lady showing the Listings of all the compact and midsize cars and she said she never heard of the site and they don't have any of those cars. She also told me that's all they have and if I reserve through kayak she's not making any promises I'll get it. I get out of line, reserve it and walk back up to the original lady and the whole time she tried to upsell me to the h2. I said no and I want a midsized car. I go to to the lot and see about 14 midsize cars I got to choose from. I didn't like the fact that 2 different ladies lied to my face saying they didn't have any of the cars I was looking for. I just had to call them on their bs which I shouldn't have to.
10.0 Excellent
Dec 2 2015
Quick easy rental
Pros: Quick check out and in Friendly office staff
Cons: Car selections,limited to GM products although website had other brands. Lot staff were unfriendly.
6.0 Okay
Feb 10 2016
Car rentals are the downside to travel
Pros: Shuttle person prompt and helped with baggage
Cons: Clerks are not friendly, however, I think if you clearly spelled out ALL rules & guidelines on your confirmation email, it would help eliminate the irritation at checkout. Things like its extra for spouses to both drive, the spouse that's driving must pay with their own credit card (we don't like to bring all of our credit cards for safety reasons), etc. expectations. You also should not let 3rd parties book, if you don't like it when they do. It seems we encounter unfriendliness due to booking through kayak.
7.2 Good
Apr 11 2016
Minivan in Paradise
Pros: The ease of the check-in/ check-out process and the value of the rental. The shuttle drivers were polite.
Cons: The shuttles were full and we had to wait both times for a second one to arrive. The outside of the van was clean. The inside was vacuumed but had not been wiped down or QC'd.There was sticky stuff finger painted on the side window and something spilled on the side of the door and seat. The front window was covered in a layer of dust that made it difficult to see clearly.
10.0 Excellent
Jul 20 2016
Pros: awesome staff, very friendly, got us in and out very quick, so much appreciated
Thrifty
Car rental reviews:
Good (6.1, 8 reviews)
Car rental locations in Kailua Kona:
2 locations
Thrifty
Locations in Kailua Kona
73-200 Kupipi Street
75-5660 Palani Road
  • 5.0
  • 7.3
  • 7.5
  • 5.3
  • 5.5
Recent reviews
9.6 Excellent
Oct 19 2015
Quick car pick up and return
Pros: Upgraded to an eight passenger Nissan Armada for my family of 6. The SUV was impeccably clean and very comfortable. It made Our long drives along the south Kohala and kona coast very enjoyable. Quick pick up and return, no complaints there.
Cons: Little bit pricey but the positives overshadow the cost.
4.4 Okay
Dec 9 2015
Extra charges
Pros: Car was fine, fee schedule was terrible without notification of extra charges.
Cons: What is a $100 Service Facility fee? Car rental companies are the most unfriendly business to consumers. Undeclared and unreasonable fees are outrageous and I feel taken advantage of every time I rent.
3.6 Mediocre
Dec 14 2015
Jeep Rental
Cons: thrifty is the worst. I will never use them again. We rented a jeep wrangler for a vacation in hawaii and when we arrived, they upped the price $25/day. Upon return, we were dropping off the car and they told us the price was going to be $850 for 4 days, when it should have been $450. They said because we were 20 minutes late for our drop off time. And they NEVER gave us a drop off time. After stress at the counter arguing with person there, they honored our original rate. I didn't need this added stress right before a flight. Also they barely offered to show me how to take the top of the car off when i rented it because it was a convertible. Bad experience.
5.6 Okay
Jan 20 2016
Pros: Car was good. An Altima. Clean.
Cons: fee not disclosed or discussed for second driver is main issue. Claimed road bad needing bigger car but roads were good is far lesser but honesty pays over long haul.
4.8 Okay
Feb 5 2016
Won't use them again.
Cons: Got pressured into upgrade when we were tired and trying to get to our rental. We weren't the best customers but it felt like a challenge for the rental clerk to get as much out of us as possible. Mislead us on cost of upgrade - never again!
6.0 Okay
Feb 14 2016
Pros: The car.
Cons: The service at Thrifty. I accidentiy reserved the car for 1 day later than when we needed it. They didn't have the Jeep ready so we were going to need another car for 1 day until the Jeep was ready the next morning. My wife was there by herself and the completely took advantage of the fact that she is a female. They tried to charge her 600 dollars saying she could just keep that van for the whole time instead of the Jeep (which I rented for 250 for a whole week). They also charged her 100 dollars over any of their online rental fees for the 1 day. Once we got the car, all things were great. I just do not appreciate them taking advantage of a female who was picking up the car alone, while I was flying in from another city.
10.0 Excellent
Mar 28 2016
Friendly service - nice car for the price
Pros: Agent at the pickup was very helpful. Drop off was quick and efficient. Car was low mileage and clean. Great car for the price.
4.8 Okay
May 2 2016
Okay to Bad experience
Pros: Fast and polite Check-in
Cons: Not so clean car, rude checkout (indian guy)
Payless
Car rental reviews:
Good (6.2, 6 reviews)
Car rental locations in Kailua Kona:
1 location
Payless
Locations in Kailua Kona
73-361 Kupipi Street
+1 808 326 9805
  • 6.0
  • 6.0
  • 6.7
  • 6.3
  • 6.0
Recent reviews
7.2 Good
May 24 2016
Payless maintenance on their cars needs to be incr
Pros: Ease of pickup
Cons: Bald tires on the car
5.6 Okay
Dec 23 2015
Price Higher Than Kayak Agreement
Pros: Airport pickup.
Cons: The cost of the rental was higher than what was quotedon my Kayak agreement. They said it was higher because tax was added??? Kayak had already added taxes ? If you do not have a receipt for a gas purchase they will "fine" you when you turn the car in (although tank is full)
2.0 Poor
May 3 2016
Terrible service, terrible junky beat up dirty car
Pros: Nothing
6.0 Okay
May 31 2016
Not bad if you dont mind roaches...
Pros: It did the job, had pretty awesome gas mileage, and allowed us to go all over the island to see what we wanted to see.
Cons: Pretty quickly after picking it up we started seeing bugs, and only saw more and more as we went along. They looked like baby roaches, which was completely disgusting. We didn't have food in the car or anything and still we were seeing them crawling all over! We called Payless and they gave us a new car without issue, which I appreciated, though it sucked having to drive all the way back to the kona airport, which was nowhere near where we stayed. Unfortunately, the first thing we saw when we opened the door to the replacement vehicle, was another roach. We decided to just suck it up and take the car, as we had already wasted a lot of our day driving up there, and honestly, sometimes in Hawaii there is just no avoiding the roaches, but it was very disgusting and I really think Payless should take measures to avoid this in the future. As for me, I won't be using Payless again.
6.4 Good
Jun 18 2016
Pros: Cheap Clean car
Cons: Extra charges for the drop-off time 2nd rate customers of Budget Car Rental
10.0 Excellent
Jun 24 2016
Great price on upgrade
Pros: Upgraded to new Mustang GT convertable for +$20 a day. Car was new and clean. Slight problem with getting the upgrade in the "system" but turned out fine
Avis
avis
Car rental reviews:
Good (6.6, 2 reviews)
Car rental locations in Kailua Kona:
1 location
Avis
Locations in Kailua Kona
73-361 Kupipi Street Suite 1
+1 808 327 3000
  • 7.0
  • 6.0
  • 6.0
  • 7.0
  • 7.0
Recent reviews
9.2 Excellent
Jan 20 2016
Pros: Rented a Camaro convertible. Good thing it was a convertible because our luggage wouldn't fit in the trunk. We had to put it in the back seat (after putting the top down). Otherwise, a pretty fun car... A bit on the old side (30,000+ miles). Would definitely consider Avis again.
4.0 Mediocre
Mar 27 2016
Pros: Not much.
Cons: Car was dirty, had 40K+ miles and some of the electronics would only work sporadically. Also it took 30 minutes to get the car with only four other customers at the desk at that time. They were three people behind the counter and it took them that long to get five customers out the door.
Enterprise
enterprise
Car rental reviews:
Excellent (9.2, 1 reviews)
Car rental locations in Kailua Kona:
2 locations
Enterprise
Locations in Kailua Kona
73-107 A'ulepe Street
+1 808 334 1810
Non-airport: 74-5583 Luhia St.
+1 808 331 2509
  • 10.0
  • 10.0
  • 10.0
  • 10.0
  • 6.0
Recent reviews
9.2 Excellent
Jul 17 2016
mini vans are TOO expensive
Pros: I love the space of a mini van for my family
Cons: The fact that rental companies GOUGE people who need this for their families is criminal. Why can one rent TWO $20K cars for HALF the price of ONE $30K mini van? This truly represents the dark side of capitalism, and families are the ones that have to pay - sad.
Europcar
europcar
Car rental locations in Kailua Kona:
1 location
Europcar
Locations in Kailua Kona
Please Go To The National Counter
+1 888 826 6890
Hertz
hertz
Car rental locations in Kailua Kona:
3 locations
Hertz
Locations in Kailua Kona
73-104 Aulepe Street
75-5660 Palani Road
78-128 Ehukai Street
+1 808 930 4804
National
national
Car rental locations in Kailua Kona:
1 location
National
Locations in Kailua Kona
73-109 A'ulepe Street
+1 888 826 6890
Sunnycars
sunnycars
Car rental locations in Kailua Kona:
1 location
Sunnycars
Locations in Kailua Kona
Ke-Ahole Apt - 96745
55 travelers who rented a car in Kailua Kona gave the car agency they used an average rating of 7.0

Car Rental Locations in Kailua Kona

Kailua Kona
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