Recent reviews
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5.2
Pros: They gave us a free upgrade.
Cons: 1. When I booked the car, it said collision damage is mandatory. And when we picked up the car, the agent didn't ask us if we want to buy collusion damage. So I also assume that we bought it already. When we returned the car, there is about 1 inch gap above the front bumper. We never had any collision and not sure what caused that. But I thought it was already covered. Too bad we could not find the rental agreement. And they sent us a bill for that. 2. We filled the gas just outside of the airport. And I also showed the agent that the tank is full. And they sent us a bill for refueling 10+ liters. 3. They are other weird charges, and we ended up paying an extra of 600 dollars on top of the original rental fee. I did google search on that rental company and a lot of people complain that they overcharged them including refueling charge. When kayak lists out the car rental choices, better including customer reviews so we can take precautions.
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9.2
Cons: Hard to find drop off at airport
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2.0
Cons: I still have yet to receive a receipt from them for the rental so I cannot get reimbursed from my organization.
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2.0
“Or similar “ very misleading. We got half the car we had in mind.
Pros: Friendly staff.
Cons: Had a nice Toyota sienna van (or similar) booked for a long journey. when we showed up at the counter we got a Toyota avnza 1.5 liter engine, base model ... most uncomfortable method to travel on a 5 hours journey. Not what we booked. the term (or similar) very misleading.
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8.4
Great car. A bit dicey on front and back ends.
Pros: Great car!!!
Cons: We had a trainee helping us at pick up and the other service agents did not help her as much as she needed. It made our pick up time extremely long. Finding the drop off location at OR Tambo is a nightmare. Everyone who arrives there on time deserves a credit on their account.
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10.0
Good experience
Pros: Nothing different than renting in the U.S., and no sales pressures to upgrade or buy their own insurance.
review from
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5.2
Pros: They gave us a free upgrade.
Cons: 1. When I booked the car, it said collision damage is mandatory. And when we picked up the car, the agent didn't ask us if we want to buy collusion damage. So I also assume that we bought it already. When we returned the car, there is about 1 inch gap above the front bumper. We never had any collision and not sure what caused that. But I thought it was already covered. Too bad we could not find the rental agreement. And they sent us a bill for that. 2. We filled the gas just outside of the airport. And I also showed the agent that the tank is full. And they sent us a bill for refueling 10+ liters. 3. They are other weird charges, and we ended up paying an extra of 600 dollars on top of the original rental fee. I did google search on that rental company and a lot of people complain that they overcharged them including refueling charge. When kayak lists out the car rental choices, better including customer reviews so we can take precautions.
review from
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2.0
Cons: I still have yet to receive a receipt from them for the rental so I cannot get reimbursed from my organization.
review from
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2.0
“Or similar “ very misleading. We got half the car we had in mind.
Pros: Friendly staff.
Cons: Had a nice Toyota sienna van (or similar) booked for a long journey. when we showed up at the counter we got a Toyota avnza 1.5 liter engine, base model ... most uncomfortable method to travel on a 5 hours journey. Not what we booked. the term (or similar) very misleading.
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