Pros: we've got a great car, clean and comfortable! great service, thx.
Cons: dont use GPS, we got lost few time. Use Waze :)
Oct 29 2015
Long waiting line
Cons: Long waiting line. Operations can further improve.
Nov 10 2015
Cons: Car was filthy inside
Dec 15 2015
Pros: Worked fine. Easy to access by air train.
Cons: There was a huge line to the Fox counter and no to line to any other rental company.
Dec 22 2015
Cons: Inside of car was dirty.
Feb 23 2016
Poor Car Quality
Pros: I liked the price. Employees were friendly.
Cons: Finding the counter was difficult and then once we Received the car it needed an alignment and it had a foul smell in it when you hit the gas.
Mar 24 2016
Long lines. Pushy service.
Pros: Beautiful new car
Cons: The whole set up at SFO is quite tedious. My salesman really pushed an upgrade when I didn't want one for the price. My "cheap" rental ended up being super expensive.
Apr 5 2016
Pros: The car was new and clean and had a full tank of gas.
Cons: They kept trying to add all sorts of fee's and insisting on extra's and adding them without asking. The total came out to 4x what ways originally agreed to. Then when I complained and said I wasn't paying that price she couldn't figure out how to remove every thing she added. I spent over 2 hours trying to get it all sorted and another hour waiting for the car. It was 2am by the time I got out of there.
Apr 27 2016
Cons: pick up was very slow. more than an hour in line
May 10 2016
Pros: Car was fine.
Cons: Ended up paying 4x the price because I agreed to "full coverage" which was not explained to me at all (it was my first car rental). The guy didn't even tell me what any of it meant. Almost everyone I spoke to mumbled and seemed annoyed when I asked them to repeat themselves.
Signage is also just hard to pick out.
Cons: The staff in San Francisco added services that I declined and made me sign the document without being able to review the details of the contract.
Sep 11 2016
Pros: Really good service. People very friendly at pick up. Well organized at LAX and the bus driver was helpful. Price was incredible.
Jul 19 2016
Decent. But car wasn't clean.
Pros: Nice big car that was only $2 more than smaller cars.
Cons: Car wasn't clean. The gear shift had something gross smeared on it. Looked like cheese spread. Super nasty. There was also trash in the car. Had to clean it out ourselves. In general car was not cleaned inside.
Sep 7 2016
Avoid Alamo - they are scammers
Pros: The courtesy shown by agent in San Francisco during pick up
Cons: - car was not the one I paid for, I paid for a Ford Mustang convertible
- car came damaged with scratches on the side and on the side view mirror
- car was only 80% full of gas
- during drop off at LAX the Alamo asked to see what insurance I had, when she saw I was not protected against certain things the agent tried to blame me for a dent above the wheel - this is ridiculous! I am the most careful driver ever and only had the car for 24 hours 10000% without any incident
-agent at LAX drop off was very rude and accused me several times without justification
Aug 16 2016
Pros: Very efficient hand over of the car at Inglewood
Very comfortable car
Cons: Poor directions on where to return car - a map would help! More info needed on what the return procedure is.
Car was excellent - but little information given about the insurance options. Expected to get insurance through KAYAK, but had to use the ALAMO insurance
Headlights were not adjusted properly (shining too high) a lot of annoyed drivers when driving at night.
Would have expected to have a built in GPS for such an expensive car
Nov 2 2015
Good overall, but have had better
Pros: The people who work for Alamo in my experience have shown excellent customer service. On both sides of my drive from SF to NY, they were knowledgeable, helpful and friendly. The vehicle was in good shape and I experienced no problems driving across the country.
Cons: No rental providers have full-size van options available. So I don't hold that against Alamo individually. However, the Chrysler Town&Country I rented had the auxiliary audio and Bluetooth disabled, which for a week-long cross country trip was extremely disappointing. In the past 3 years, every rental I've purchased had these features standard.
Nov 28 2015
Pros: The car
Cons: Car turn in was slow
Dec 27 2015
Never renting from Alamo again
Pros: The rental was cheap and clean. Nissan Versas are great cars.
Cons: The dropoff location was poorly located. I spent nearly three hours searching for the dropoff, on the phone with customer support, and eventually having to extend the rental an extra day to return it later. Terrible experience, never renting with Alamo again.
Jan 5 2016
Working rental at a great rate
Pros: Not the fanciest car (Hyundai Accent) in the world but a great, comfortable ride and the rate (through Kayak) was great. Drop off at SFO couldn't be easier.
Cons: Tire pressure was low when we picked the car up.
Feb 18 2016
Pros: 2016 model with low miles, very clean, convenient location
Cons: No back up camera or parking assistance (really should be standard equipment on minivans), out of state plates and candy apple red color made it feel like a police magnet
Pros: The staff was very professional and one on time. There wasn't a huge line unlike other car rental business. They had inventory and a large variety.
Cons: My only suggestion for this specific location, would be to have an overnight drop off.
We only needed the car for the day to explore the bay area. Our hotel was in Union Square next to Enterprise and overnight parking is expensive. Our hotel charged $50/night. We didn't need the car the following day and would have prefer to return it back to Enterprise. This suggestion/concern only comes because in past trips we were able to do overnight drop off at other car rental businesses including Enterprise.
Jul 26 2016
Pros: These guys have it down. Very easy experience.
Aug 8 2016
After nightmare pickup, smooth sailing
Pros: Car was new and had a precious sub port for music, making our roadtrip smooth sailing.
Cons: Pickup took an hour in the SF Union st location. They had the cars and were nice people, but seemed understaffed - way behind on turning them around. Even on a relatively calm Monday, the people in front of us stacked up 5 groups deep. We would have appreciated a more clean car, but we're so happy to finally be called up that we took it right away, sticky doors and dirty Windows and all!
Sep 11 2016
Bad to Good outcome
Pros: Our car was brand new. The one day rate was very competitive.
Cons: At pick up, a car was not available so we were directed to try other agencies?! After trying around no other cars were available so we thought we were going to uber around. We went back to enterprise to see if they could get us a car at another location. Amazingly a car just arrived that we were able to take. A very nice agent helped us by the name Katie. She apologetically got us set up quickly and we had a brand new SUV which was an upgrade from our original rental. They also waived an after hours early return fee. What was going to be a bad situation turn red out to be agreat outcome. A big thank you to Katie!:)
Sep 13 2016
Was given the wrong vehicle
Cons: I tried to call Kayak to complain the morning I picked up the car - I booked a convertible, went to pick it up and on arrival was told there had no cars at all left. They eventually found me a sedan and said I could t have a convertible. I was offered no refund and did not get a convertible. Enterprise rental told me I have to sort it out with Kayak, but their offices were closed on Sunday so I was forced to take the wrong car at risk of not getting a refund and having no car. Also the tank was completely empty as they said they didn't have time to prepare the car.
Sep 23 2016
Best car hire experience in America
Pros: Staff were fantastic and quality of car top notch
Cons: Nothing - all positive
Aug 30 2016
Allianz insurance = usage
Pros: Easy to book, good value for rental - but watch out for the insurance
Cons: Enterprise took no notice of the CDW insurance I had booked through Kayak, so wasted £9 - don't buy the insurance through Kayak and wait to buy it from Enterprise
Jan 6 2016
Pros: Return process was super efficient.
Mar 7 2016
I rented a car through Kyak and my intention was t
Pros: The service of the enterprise clerk was very helpful. When he realized my rental was not scheduled to pick up at the airport location but instead at a branch down town San Francisco, he help me to find another car. Unfortunately I ended paying much more of what I was planning to pay
Cons: Kayak service was really bad. I don't know where to complaint about the service I received from Kayak.
Apr 3 2016
Pros: Best value in SF. Really nice people working there. Efficient and easy check in and check out.
Pros: we were staying in the city, and wanted a car for one-day to drive north into Marin and Sonoma counties... walked one block to pick up the car at the Hertz desk inside a lovely hotel. Returned the car to the valet parking attendant upon our evening return to the city... cannot be better... MDC
Aug 12 2016
Cons: These jack holes jacked up the price almost $200 on pick up. And didn't include a jack (or a tire) in the boot to boot!
Service was some jacked out green-screen operator on a creepy skype call thing at the airport, and then my clan and I had to walk. And walk. And walk. "Why are we walking, p'pa?" asked my young daughter. "Did we not make a success at the hiring of an automobile? America is very great, but why is there so much walking to come to an automobile you have just sold grand m'ma's jewels to hire? P'pa... p'pa, I'm getting hungry. Is it much further?" Our poor son Edmund died of typhoid, and we lost half our supplies trying to fjord the river.
Nothin' but hate, you profiteering money gluttons. Toodles.
Aug 22 2016
Cons: I hate how they try to nickel and dime you
Aug 29 2016
Upselling and poor communication
Pros: Nice car, easy return
Cons: I prepaid for my car on the website ($230). When I went to pick up the car, I went through the standard up-sells and declined them (~10 minutes of saying no). When it came time to give me a car, the up-sells became less obvious and the sales person led me to believe that the cost I was reviewing was the price I paid online.
She showed me cars that were way above what I had paid ($500) for about 20 minutes as I continually kept our conversation focused on the price I had already paid. She then offered me a car "30 dollars cheaper than I had paid" ($200 total) and I took it. Turns out that $200 was in addition to the $230 I had already paid.
Even though I asked for confirmation that I was not paying more than I had prepaid, it retrospect, she never actually answered that question outright - she never lied, just dodged. I feel played and Hertz now feels like a sleazy company. I'll go with any of the other multiple car rental companies next time.
Sep 3 2016
A bit of a hassle at drop off
Cons: There was a significant scrape on the car when we picked it up. They claimed it was our responsibility. We were in a rush to get to a flight but they made us fill out paperwork. I argued that if their records were correct to begin with, we wouldn't have to risk missing our flight.
Sep 12 2016
Pros: Car was fine. Clean. Pickup was easy.
Cons: $186 for a one-day, one-way rental seemed excessive.
Sep 12 2016
Good value rental
Pros: Good value rental.
Cons: Car hadn't been well cleaned since last rental.
Sep 23 2016
Cons: Outrageous SFO fees.
Sep 15 2016
Cons: over charged
May 24 2016
Pros: The car performed fine and did not have any mechanical issues. We were able to get into the office 15 minutes early, which was nice considering the sketchy neighborhood the pickup location was.
Staff was courteous.
Cons: Car was dirty. There were used toothpicks in the driver's side door handle, which I stabbed myself with when I unknowingly shut the door. (UGH).
Gas tank was half full. Windshield looked like it had driven through a bug apocalypse. Random trash throughout vehicle. I don't think it was cleaned or checked in from the last string of renters.
Rented a Toyota Camry online, got a Nissan Sentra.
First world problems, right? I feel like this is the bones of a new Macklemore song.
Pros: Good service from Mo . . . thanks for the upgrade.
Oct 11 2015
Pros: Nice car...got the job done for a day rental.
Cons: Extremely long line at pick-up. Waiting over a half hour to even get to the counter. Only 2 people were working the desk at the time of pick-up in the morning.
Oct 25 2015
Kayak & Dollar systems not in sync
Cons: We reserved a rental through Kayak and received a confirmation email and everything -- BUT when we arrived at the Dollar car rental they had no record of our reservation.
To add insult to injury they had NO cars left. This was a very busy time in San Fransisco - none of the other rental places had any cars either. Very not cool.
Oct 25 2015
Pros: They quickly found my reservation and the pick-up process overall was quick and efficient. I was able to rent a GPS on the spot, which was very useful. Drop-off was also quick and easy, which was great since I dropped the car off at the airport and needed to quickly get to my gate.
Cons: During pickup, no one went to the car with me to identify any dents, scratches, etc., or to answer any questions I had about how to operate the car. I was only given the keys and told where the car was. Overall, this would not cause me not to rent from Dollar in the future, but it is an area that could use improvement on the company's part.
Nov 9 2015
bait and switch
Cons: I was charged almost double what was quoted for the rental and the lines were very long at the airport. The location was not very clear either since there are other locations nearby
Nov 22 2015
Cons: We booked online, minor issue with pick-up location. It took 3 staff to figure out how to find our booking. I got asked 5 times if my booking was with Dollar despite me showing the booking email on my ipad. I then got asked 3 times if my surname was dollar. When i explained I wanted to shift the pick-up or re-book to the airport, they said they couldn't do it and I had to go, sit down and book it online on my ipad and then come to the desk and they could give me the car...but could not do that for me?!?!
Then there was the mysterious 30% tax that only dollar were charging, no other car company charged. We went to another company, were charged less and service was amazing. Will NOT be recommending this company to anyone!
Jan 3 2016
Either Dollar or Kayak made a mistake -- I'm not s
Cons: I selected San Francisco, Non-airport, Full-Size or Standard only. Dollar displayed the lowest rate and I booked, thinking I would get something like a Toyota Corolla. When I arrived, they stuck me with the much smaller Nissan Sentra, and that was only because they didn't have something even smaller. Although I'm not sure whether the fault lies with Dollar or Kayak, I think it's your responsibility to make sure things like this don't happen to your repeat customers.
One more unrelated item -- don't you think you should provide a better explanation of the bundled Allianz insurance coverage? Every car rental agency offers similar insurance at the counter, and undoubtedly, a lot of your customers are purchasing redundant coverage.
Jan 18 2016
Pros: Reasonable price. Great location.
Cons: Took awhile to check out, and was initially charged higher than was quoted.
Jan 19 2016
Pros: That the car did not brake down.
Cons: That a Toyota RAV4 is considered a premium car. Really??
Feb 15 2016
reservation, but no cars available
Cons: We reservwd a car, but when we went to pick it up, they had no cars available.
Pros: When picking up, the worker was very helpful, especially with info about the tolls.
Feb 16 2016
1.5 Hour wait for car I reserved 1 week in advance
Pros: I was upgraded to a convertible for free.
Cons: I had to wait 1.5 hours for my car. There were about 20 people in line and 1 staff member. I would pay more to avoid this experience.
Dec 3 2015
They ripped us off for the toll pass, have not res
Pros: Car was fine
Cons: The agent lied about both gas prices and tolls, so we spent $450 for a rental that should have been about $200. They failed to respond when I complained by email.
Oct 16 2015
Car was marred in places inside and out
Pros: The price of my rental couldn't be beat! Returning was a breeze.
Cons: The car was marred on the fabric in several places and had burn marks. The outside was also visibly damaged in places and I was nervous I would be charged for the damage (still waiting to see). The line to pick up my car was long and delayed me about an hour, but all of the airport rental lines at SFO are very long, and this might have been the shortest one. The rental agent was pushy on trying to get me to upgrade, but that's not unique to this company.
Oct 19 2015
Pros: I returned the car in Newport Beach so did not use Thrifty in SF.
Oct 26 2015
long wait at Thrifty rental car counter in SFO
Cons: We waited almost 2 hours in line at the Thrifty rental car counter at SFO
Oct 28 2015
Pros: Newer vehicle, easy pick-up and drop-off.
Cons: Car was a bit dirty and windows streaked. Could of made sure the car was clean and ready to go for the next customer.
Nov 1 2015
Pros: Clean, comfortable car for a good price
Cons: Waited over an hour and a half after a very long flight to pick up our car. We have a 2 year old and this is completely unacceptable. If I could have gone to another company at that time I would have. Will most likely never use Thrifty again. The price isn't that good for such a long wait.
Nov 3 2015
Pros: the car was very clean and it was brand new. The drop off went very smoothly. All staff we dealt with were very polite.
Nov 20 2015
Rental on SFC
Pros: Great costumer service. Easy pick up and return. Traveled from San Francisco to Las Vegas with a great compact SUV
Pros: The Nissan Altima was very comfortable, easy to drive and responsive. The trunk was spacious. Great gas mileage.
Nov 1 2015
Cons: Promised Airline Mileage was not what was promised.
Staff did not work in the best interest of customers who had reservations. Rather, they tried to keep the lot "fat" with cars for customers who were willing to pay a higher price.
Nov 10 2015
Cons: Long wait period to pick up vehicle.
Nov 14 2015
Pros: Staff were on-site even at 4 in the morning.
Cons: Waiting to make the drop off. Would've preferred the option to leave the keys through a self check out process.
Nov 18 2015
Pros: Easy drop off!
Nov 25 2015
Cons: The line to get a car at SFO was 20 minutes long. No other agencies had lines at all.
Dec 9 2015
Thanksgiving week rental
Pros: The car had enough room for 4 people and was very clean. Check in/out was quick even early in the morning.
Cons: Wanted an AWD, the car had stalled a few times and had difficulty starting once.
Dec 29 2015
Pros: The car must have had a leak because it overheated twice. The first time I called and they told me to add water. I did and then two days later it happened again but this time I didn't have any water and I had to wait until someone could drive to the beach and get me some. It was a hassle and not something I expect in a rental car. It had 25,000 miles.
Jul 16 2016
Garbage customer service
Cons: I was charged twice for insurance, I paid online and then charged at the location, when I asked the person at the desk, she was very rude and refused to help. I lost over $200 for their mistake.
Jul 18 2016
Charged more than they said
Pros: Clean car
Cons: They charged me for so many stuff that I was not informed
Pros: The National staff at SJC was very friendly and made the checkout process a breeze. She even asked how my trip down from OR was and if I enjoyed the scenery there!
Apr 9 2016
Cons: So absurd to have to give a printed voucher to national when they have the reservation in their it system
And they don't want to print it for you
Ladies at the pick up asked for it but the guy at the return was more flexible
May 18 2016
Great car, great service
Pros: Great car, great service
Feb 5 2016
Don't buy insurance through kayak
Cons: I bought the insurance through kayak when I requested the rental car and then at pick up the national person tried to get me to buy more insurance because the insurance I got wasn't valid. Everyone tries to rip you off.
Feb 29 2016
Aug 20 2016
Pros: quick and easy getting a vehicle ( important when its 3am and you've got 3 kids under 5 with you.)
Cons: Your email clearly states off airport shuttle, there isn't one.. I called the number provided in the email and it turns out this place is downtown San Francisco. So I had no car. I had to cancel it and because there was some type of computer convention most of other rental companies were out of cars. I waited 3 hours until I finally found one. I was with my young kids and over 70 year old parents. It was a nightmare.
Aug 11 2016
Pros: nothing special
Cons: you have to get bart fom SFO TO GET THERE, so better to book something from airport
Aug 26 2016
Cons: The listing says off airport shuttle, there is no shuttle. Had to take a cab and then train to go all the way to downtown to pick up the car. Horrible!!!
Sep 19 2016
KAYAK HAS FALSE ADVERTISING
Pros: I liked the rental car from economy rent a car. It was clean, great for the weekend and roomy.
Cons: KAYAK FALSELY ADVERTISES THIS RENTAL CAR PLACE AT SFO AIRPORT. THE COMPANY ECONOMY RENT A CAR STATED THEY HAVE TRIED TO GET THIS FIXED BUT SHOULD TRY HARDER. IT ENDED UP COSTING AN EXTRA 80.00 TO UBER TO RENTAL PLACE FROM AIRPORT THEN 40.00 TO DROP CAR OFF AT AIRPORT WHICH DIDN'T FACTOR IN THE ADDED TIME TO COMMUTE FROM AIRPORT TO GET CAR. BOTH COMPANIES ARE AT FAULT IF YOU AS ME.
Sep 23 2016
Cons: No pick up at air port we were told to take a cab to Economy so we ended up renting from Hertz, which cost $346. Never will I book with Economy again.
Cons: The person who received the car did not pay any attention to the comments and complaints I had about the car we were just returning. Customer service fail.
Jul 22 2016
Was expecting better.
Pros: Once we actually got the car all went fairly well save how uncomfortable the Nissan Juk was after only an hour driving.
Cons: Only ONE agent at rhe desk when a number of flights arrived. She had issues with the one rental customer she was serving which led to an immediate backup from everyone arriving. Saw 4 other agents wandering around for at least 15 minutes before 2 finally bellied up to the desk to help the people in line. We were 3rd in line and it STILL took an hour after lining up before we finally got to the agent at the desk. For a LARGE International airport location that is just Not acceptable. After that it went fairly quick because we had reservations. The Nissan Juk is by far the most uncomfortable car we've ever rented. On a short haul with mountain roads it might be a fun car to drive but on freeway it's a hard ride.
Aug 16 2016
Retnal in San Fran
Cons: the tire air pressure light came on saying my pressure was low. this got me a little flustered. I went to gas station and had someone put air in all tires for me. I did not want to get a flat on way to airport.
Jul 23 2016
Cons: Rental car was partially blocking drive way entrance to car return.
I had to backup into Post Street to go around rental car.
No one was around when I arrived at drop off area.
Cleanliness in drop off area could be improved.