Pros: we were staying in the city, and wanted a car for one-day to drive north into Marin and Sonoma counties... walked one block to pick up the car at the Hertz desk inside a lovely hotel. Returned the car to the valet parking attendant upon our evening return to the city... cannot be better... MDC
Dec 11 2016
Store closed at time of pick up
Pros: The store closed when I was supposed to pick up and did not post or inform myself or you that in order to pick up on Saturday at 3 PM in actuality it was a 230 pick up not a 3 PM pick up.
Cons: The store closed when I was supposed to pick up and did not post or inform myself or you that in order to pick up on Saturday at 3 PM in actuality it was a 230 pick up not a 3 PM pick up. Hertz made another reservation in which I had to go all the way to the airport and was double the price I was originally anticipating. Other than making the arrangements to pick up a car at the airport they were unwilling to match the price I was quoted. Pick up the car and return it was a cumbersome process.
Dec 22 2016
No car available after reservation made
Cons: I booked a car through kayak and when we went to the counter, there was no car available, even though I made a reservation. They shouldn't allow you to book a reservation if a car is not available.
Feb 19 2017
Pros: Convenient and quick
Apr 3 2017
Cons: This Hertz location is in a hotel and is not clearly marked. Impossible to find. It's basically not a full Hertz location. Employees didn't cover a bunch of basics. Bag of trash left in the car . Got charged more than anticipated, which obviously the employees didn't cover.
Nov 8 2016
Pros: comfortable, however, no space for luggage. Car was in excellent shape. Pretty clean but maybe could use air freshener.
Cons: At check in, I had to wait because that large of a van was not available at check in. Car was clean just smelled a little.
Aug 12 2016
Cons: These jack holes jacked up the price almost $200 on pick up. And didn't include a jack (or a tire) in the boot to boot!
Service was some jacked out green-screen operator on a creepy skype call thing at the airport, and then my clan and I had to walk. And walk. And walk. "Why are we walking, p'pa?" asked my young daughter. "Did we not make a success at the hiring of an automobile? America is very great, but why is there so much walking to come to an automobile you have just sold grand m'ma's jewels to hire? P'pa... p'pa, I'm getting hungry. Is it much further?" Our poor son Edmund died of typhoid, and we lost half our supplies trying to fjord the river.
Nothin' but hate, you profiteering money gluttons. Toodles.
Aug 22 2016
Cons: I hate how they try to nickel and dime you
Aug 29 2016
Upselling and poor communication
Pros: Nice car, easy return
Cons: I prepaid for my car on the website ($230). When I went to pick up the car, I went through the standard up-sells and declined them (~10 minutes of saying no). When it came time to give me a car, the up-sells became less obvious and the sales person led me to believe that the cost I was reviewing was the price I paid online.
She showed me cars that were way above what I had paid ($500) for about 20 minutes as I continually kept our conversation focused on the price I had already paid. She then offered me a car "30 dollars cheaper than I had paid" ($200 total) and I took it. Turns out that $200 was in addition to the $230 I had already paid.
Even though I asked for confirmation that I was not paying more than I had prepaid, it retrospect, she never actually answered that question outright - she never lied, just dodged. I feel played and Hertz now feels like a sleazy company. I'll go with any of the other multiple car rental companies next time.
Sep 3 2016
A bit of a hassle at drop off
Cons: There was a significant scrape on the car when we picked it up. They claimed it was our responsibility. We were in a rush to get to a flight but they made us fill out paperwork. I argued that if their records were correct to begin with, we wouldn't have to risk missing our flight.
Pros: we've got a great car, clean and comfortable! great service, thx.
Cons: dont use GPS, we got lost few time. Use Waze :)
Oct 29 2015
Long waiting line
Cons: Long waiting line. Operations can further improve.
Nov 10 2015
Cons: Car was filthy inside
Dec 15 2015
Pros: Worked fine. Easy to access by air train.
Cons: There was a huge line to the Fox counter and no to line to any other rental company.
Dec 22 2015
Cons: Inside of car was dirty.
Feb 23 2016
Poor Car Quality
Pros: I liked the price. Employees were friendly.
Cons: Finding the counter was difficult and then once we Received the car it needed an alignment and it had a foul smell in it when you hit the gas.
Mar 24 2016
Long lines. Pushy service.
Pros: Beautiful new car
Cons: The whole set up at SFO is quite tedious. My salesman really pushed an upgrade when I didn't want one for the price. My "cheap" rental ended up being super expensive.
Apr 5 2016
Pros: The car was new and clean and had a full tank of gas.
Cons: They kept trying to add all sorts of fee's and insisting on extra's and adding them without asking. The total came out to 4x what ways originally agreed to. Then when I complained and said I wasn't paying that price she couldn't figure out how to remove every thing she added. I spent over 2 hours trying to get it all sorted and another hour waiting for the car. It was 2am by the time I got out of there.
Apr 27 2016
Cons: pick up was very slow. more than an hour in line
May 10 2016
Pros: Car was fine.
Cons: Ended up paying 4x the price because I agreed to "full coverage" which was not explained to me at all (it was my first car rental). The guy didn't even tell me what any of it meant. Almost everyone I spoke to mumbled and seemed annoyed when I asked them to repeat themselves.
Signage is also just hard to pick out.
Pros: Very friendly service, very quick responses to questions via email, excellent manager! Great follow up. Very easy!
Jul 17 2016
Pros: Convenience and car quality was very good.
Cons: The staff in San Francisco added services that I declined and made me sign the document without being able to review the details of the contract.
Sep 11 2016
Pros: Really good service. People very friendly at pick up. Well organized at LAX and the bus driver was helpful. Price was incredible.
Oct 1 2016
Cheaper than average cars, terrible drop-off
Pros: It was cheaper than other companies
Cons: Drop-off is 8-4 at the 687 Folsom location. On Saturday it's 8-1. Is there off-hours drop-off? No. when I was dropping off the keys, I was made to wait even longer outside just to hand keys to an email employee who was late opening up that morning.
Oct 25 2016
Pros: Thanks Wakeen at the San Francisco Folsom Road location. The car was prefect for our trip!
Nov 16 2016
Best Road Trip Ever!!
Pros: Free upgrade to Ford Expedition XL since they didn't have our truck waiting for us.
Super nice staff.
Dec 2 2016
Best Car Rental Experience I've Ever Had!
Pros: Mel (this location's manager) was really accommodating and really took the time and care to make sure I had a great experience. The car was great and the service was great. This was the best experience I've ever had renting a car. This Alamo location is highly recommended.
Jan 27 2017
Pros: nice car, lots of room, fast
Cons: Windshield washer fluid was getting frozen solid on transit from SFO to DEN. Granted it was cold, 8 degrees outside in the mountains, but still, isn't that what using quality fluid in the car is about. Somehow I felt that Ford should have this very basic safety feature of the car figured out by now.
Scary on the drive since both front and rear wind shields were getting blocked from debris being kicked up by the trucks and other cars.
Mar 14 2017
All good at Alamo
Pros: Friendly, helpful people; inexpensive rental, convenient, central location.
Cons: The 1/2 tank of gas that the car came with didn't get me as far as I thought it would! Refuel sooner rather than later, especially if you're gong down the coast or somewhere less populated or with few gas stations!
Mar 14 2017
Pros: pick up and drop off went very smoothly!
rental car was great!
Pros: The staff was very professional and one on time. There wasn't a huge line unlike other car rental business. They had inventory and a large variety.
Cons: My only suggestion for this specific location, would be to have an overnight drop off.
We only needed the car for the day to explore the bay area. Our hotel was in Union Square next to Enterprise and overnight parking is expensive. Our hotel charged $50/night. We didn't need the car the following day and would have prefer to return it back to Enterprise. This suggestion/concern only comes because in past trips we were able to do overnight drop off at other car rental businesses including Enterprise.
May 4 2017
Cons: Half tank of gas only at pick up. Car was reasonably clean on outside. Spare tire was mudcrusted, some mud splatter in trunk and completely mud crusted engine (saw that when I had to fill window washer fluid and during ongoing oil level checks). "Oil service required" annunciator came on barely out of pick up location.
Aug 11 2017
Friendly staff, quick service
Pros: Our rental agent got us in and out within five minutes. She let us choose our car from their lot, and when our children picked a car that was several steps up from the one we'd reserved (a Jeep Patriot vs. a Hyundai Elantra), she gave us a free upgrade ok the spot. I'd estimate that upgrade prevented at least three dozen arguments over the next 11 days and 1,400 miles!
Jul 26 2016
Pros: These guys have it down. Very easy experience.
Aug 8 2016
After nightmare pickup, smooth sailing
Pros: Car was new and had a precious sub port for music, making our roadtrip smooth sailing.
Cons: Pickup took an hour in the SF Union st location. They had the cars and were nice people, but seemed understaffed - way behind on turning them around. Even on a relatively calm Monday, the people in front of us stacked up 5 groups deep. We would have appreciated a more clean car, but we're so happy to finally be called up that we took it right away, sticky doors and dirty Windows and all!
Sep 11 2016
Bad to Good outcome
Pros: Our car was brand new. The one day rate was very competitive.
Cons: At pick up, a car was not available so we were directed to try other agencies?! After trying around no other cars were available so we thought we were going to uber around. We went back to enterprise to see if they could get us a car at another location. Amazingly a car just arrived that we were able to take. A very nice agent helped us by the name Katie. She apologetically got us set up quickly and we had a brand new SUV which was an upgrade from our original rental. They also waived an after hours early return fee. What was going to be a bad situation turn red out to be agreat outcome. A big thank you to Katie!:)
Sep 13 2016
Was given the wrong vehicle
Cons: I tried to call Kayak to complain the morning I picked up the car - I booked a convertible, went to pick it up and on arrival was told there had no cars at all left. They eventually found me a sedan and said I could t have a convertible. I was offered no refund and did not get a convertible. Enterprise rental told me I have to sort it out with Kayak, but their offices were closed on Sunday so I was forced to take the wrong car at risk of not getting a refund and having no car. Also the tank was completely empty as they said they didn't have time to prepare the car.
Sep 23 2016
Best car hire experience in America
Pros: Staff were fantastic and quality of car top notch
Cons: Nothing - all positive
Dec 7 2016
Excellent customer service!
Pros: Smooth pick-up and drop-off. Courtesy and attentive.
Apr 23 2017
San Francisco to Yosemite
Pros: Received upgrade with coupon. Hassle free check in and check out. Very basic SUV but did fine.
Pros: Good service from Mo . . . thanks for the upgrade.
Oct 11 2015
Pros: Nice car...got the job done for a day rental.
Cons: Extremely long line at pick-up. Waiting over a half hour to even get to the counter. Only 2 people were working the desk at the time of pick-up in the morning.
Oct 25 2015
Kayak & Dollar systems not in sync
Cons: We reserved a rental through Kayak and received a confirmation email and everything -- BUT when we arrived at the Dollar car rental they had no record of our reservation.
To add insult to injury they had NO cars left. This was a very busy time in San Fransisco - none of the other rental places had any cars either. Very not cool.
Oct 25 2015
Pros: They quickly found my reservation and the pick-up process overall was quick and efficient. I was able to rent a GPS on the spot, which was very useful. Drop-off was also quick and easy, which was great since I dropped the car off at the airport and needed to quickly get to my gate.
Cons: During pickup, no one went to the car with me to identify any dents, scratches, etc., or to answer any questions I had about how to operate the car. I was only given the keys and told where the car was. Overall, this would not cause me not to rent from Dollar in the future, but it is an area that could use improvement on the company's part.
Nov 9 2015
bait and switch
Cons: I was charged almost double what was quoted for the rental and the lines were very long at the airport. The location was not very clear either since there are other locations nearby
Nov 22 2015
Cons: We booked online, minor issue with pick-up location. It took 3 staff to figure out how to find our booking. I got asked 5 times if my booking was with Dollar despite me showing the booking email on my ipad. I then got asked 3 times if my surname was dollar. When i explained I wanted to shift the pick-up or re-book to the airport, they said they couldn't do it and I had to go, sit down and book it online on my ipad and then come to the desk and they could give me the car...but could not do that for me?!?!
Then there was the mysterious 30% tax that only dollar were charging, no other car company charged. We went to another company, were charged less and service was amazing. Will NOT be recommending this company to anyone!
Jan 3 2016
Either Dollar or Kayak made a mistake -- I'm not s
Cons: I selected San Francisco, Non-airport, Full-Size or Standard only. Dollar displayed the lowest rate and I booked, thinking I would get something like a Toyota Corolla. When I arrived, they stuck me with the much smaller Nissan Sentra, and that was only because they didn't have something even smaller. Although I'm not sure whether the fault lies with Dollar or Kayak, I think it's your responsibility to make sure things like this don't happen to your repeat customers.
One more unrelated item -- don't you think you should provide a better explanation of the bundled Allianz insurance coverage? Every car rental agency offers similar insurance at the counter, and undoubtedly, a lot of your customers are purchasing redundant coverage.
Jan 18 2016
Pros: Reasonable price. Great location.
Cons: Took awhile to check out, and was initially charged higher than was quoted.
Jan 19 2016
Pros: That the car did not brake down.
Cons: That a Toyota RAV4 is considered a premium car. Really??
Feb 15 2016
reservation, but no cars available
Cons: We reservwd a car, but when we went to pick it up, they had no cars available.
Cons: Customer experience was awful. Arrived at pick up location to discover office closed. Sign in window directed customers to go to Dollar Rental next door. There were 50 people waiting. A notice posted saying that pickups may be 2-3 hours delayed. Waited in line for 30 min. When I got to the desk they told me I couldn't rent car with my debit Visa bank card. I was livid. Nothing they could do. I had people depending on me. Accommodations to make on time. This policy needs to be made more obvious when reserving the car. No fine print or parentheticals. Make it truly obvious. What a waste of time. No help at all. Stranded.
Nov 18 2015
Very easy experience
Pros: When picking up, the worker was very helpful, especially with info about the tolls.
Feb 16 2016
1.5 Hour wait for car I reserved 1 week in advance
Pros: I was upgraded to a convertible for free.
Cons: I had to wait 1.5 hours for my car. There were about 20 people in line and 1 staff member. I would pay more to avoid this experience.
Oct 3 2016
Never got the car
Cons: I was not able to get the car and still lost the insurance money on my account. When we arrived at the counter they would not let us take the car. I will never use this service again!!
Nov 3 2016
Easy, fast, and convenient
Pros: Good downtown location. Fast, friendly, and a nice clean car. Great deal too.
Nov 13 2016
Pros: Great price, nice car, easy pick up
Cons: Toll tag is $12/day to use not including the cost of the toll. Nice convenience feature but didn't use due to the excessive cost.
Dec 5 2016
Pros: Love the Mazda that I rented
Jan 2 2017
Pros: Friendly service and no waiting, what a dream!
Feb 13 2017
Pros: Nice customer service
Apr 7 2017
Cons: I was supposed to drop off my car at the downtown location after it closed, which I was told I could do an after hours drop off no problem. That wasn't true, so I had to drive down 20 minutes to the airport to drop it off and take a cab back downtown. The original drop off was 2 blocks from my hotel. Not the end of the world but added like 1-1.5 hours to an already long day.
Cons: I didn't like the car - a Nissan and it had the remains from sticky tape attached to it in various places
Feb 17 2017
Pros: Everything was very good
Jul 10 2017
Pros: Easy, efficient process and great location at the airport.
Aug 1 2017
Pros: The car itself was great; good gas mileage, clean, easy to drive. And the return of the car was quick and efficient.
Cons: The cost that was advertised on Kayak was WAY lower than what the final cost ended up being. We're talking by more than $100. When you're working within a tight budget just know that additional fees will be added on so if you calculate in gas it may be much more than what you're expecting. Plus the Budget I went to would not take debit cards so be prepared to have a credit card on you just in case.
Oct 17 2015
Pros: The Nissan Altima was very comfortable, easy to drive and responsive. The trunk was spacious. Great gas mileage.
Nov 1 2015
Cons: Promised Airline Mileage was not what was promised.
Staff did not work in the best interest of customers who had reservations. Rather, they tried to keep the lot "fat" with cars for customers who were willing to pay a higher price.
Nov 10 2015
Cons: Long wait period to pick up vehicle.
Nov 14 2015
Pros: Staff were on-site even at 4 in the morning.
Cons: Waiting to make the drop off. Would've preferred the option to leave the keys through a self check out process.
Nov 18 2015
Pros: Easy drop off!
Nov 25 2015
Cons: The line to get a car at SFO was 20 minutes long. No other agencies had lines at all.
Cons: The person who received the car did not pay any attention to the comments and complaints I had about the car we were just returning. Customer service fail.
Jul 22 2016
Was expecting better.
Pros: Once we actually got the car all went fairly well save how uncomfortable the Nissan Juk was after only an hour driving.
Cons: Only ONE agent at rhe desk when a number of flights arrived. She had issues with the one rental customer she was serving which led to an immediate backup from everyone arriving. Saw 4 other agents wandering around for at least 15 minutes before 2 finally bellied up to the desk to help the people in line. We were 3rd in line and it STILL took an hour after lining up before we finally got to the agent at the desk. For a LARGE International airport location that is just Not acceptable. After that it went fairly quick because we had reservations. The Nissan Juk is by far the most uncomfortable car we've ever rented. On a short haul with mountain roads it might be a fun car to drive but on freeway it's a hard ride.
Aug 16 2016
Retnal in San Fran
Cons: the tire air pressure light came on saying my pressure was low. this got me a little flustered. I went to gas station and had someone put air in all tires for me. I did not want to get a flat on way to airport.
Oct 17 2016
Pros: Very easy and convenient at both airport locations
Oct 17 2016
Long Lines to Pick Up
Pros: the ability to just drop off with no hassle
Cons: The long lines to pick up the truck and not many workers supporting it
Dec 26 2016
Pros: We were upgraded to a Mazda CX-5 SUV. It was great for this trip.
Jan 9 2017
Would've been perfect if the quoted price was the
Pros: The Grand Caravan was nice to drive and helped us haul our numerous and heavy luggage. It would've been a nightmare for us if we were to ride a bus or Amtrak with all of them.
Cons: "Optional costs" that seem mandatory because the person just tells you to agree otherwise you wouldn't get the rental. It cost me almost twice what Kayak quoted.
Feb 19 2017
I called ahead to explain the dam had burst, but..
Pros: The car itself, a 2016 4Runner- was superb. Powerful, Bluetooth, 4x4... All excellent.
Apr 6 2017
Pros: I loved my rental car! It was exactly what i requested.
May 23 2017
Pros: We had the exact car we had reserved on the internet. Also there were no additional fees, it was charged as it was specified in the reservation.
Cons: The clerk was a bit pushy to sell the insurance. I had a card with chip but only swiping was supported and maybe because of this my card didn't go through and I had to use a friend's card.
Cons: It's my own fault for not investigating closer, but I was under the impression that my San Francisco rental would be picked up at the airport. When I arrived at said airport with my husband, two kids, 4 suitcases, 4 backpacks, and 2 car seats, I was informed by a rude National employee that my rental was to be picked up at the train station, which was at least 30 minutes away, and she could do nothing to help me. I ended up renting a car from Alamo by calling and reserving a car on the spot. I am unlikely to use Kayak again.
Jul 8 2016
Easy, Freindly Drop Off!
Pros: The National staff at SJC was very friendly and made the checkout process a breeze. She even asked how my trip down from OR was and if I enjoyed the scenery there!
Oct 8 2016
Cons: We found a chocolate chip cookie on the floor in the front seat and a candy bar wrapper left in the console.
Jul 17 2017
Would have been perfect if not for the child seats
Pros: Everything but the child seats
Cons: Car seats were really bad value for $13/day per piece (we needed 2). They were the cheapest possible seats, it would have been cheaper to just buy them. There was no good solution for a 42lb kid - too young for a booster seat, too big for the car seat. We had to shoehorn her into the available seat. Pickup of the car was good, but the person in charge of car seats was rude and seemed annoyed by my request to see available seats.
Apr 9 2016
Cons: So absurd to have to give a printed voucher to national when they have the reservation in their it system
And they don't want to print it for you
Ladies at the pick up asked for it but the guy at the return was more flexible
May 18 2016
Great car, great service
Pros: Great car, great service
Feb 5 2016
Don't buy insurance through kayak
Cons: I bought the insurance through kayak when I requested the rental car and then at pick up the national person tried to get me to buy more insurance because the insurance I got wasn't valid. Everyone tries to rip you off.
Feb 29 2016
Aug 20 2016
Pros: quick and easy getting a vehicle ( important when its 3am and you've got 3 kids under 5 with you.)
Cons: Your email clearly states off airport shuttle, there isn't one.. I called the number provided in the email and it turns out this place is downtown San Francisco. So I had no car. I had to cancel it and because there was some type of computer convention most of other rental companies were out of cars. I waited 3 hours until I finally found one. I was with my young kids and over 70 year old parents. It was a nightmare.
Aug 11 2016
Pros: nothing special
Cons: you have to get bart fom SFO TO GET THERE, so better to book something from airport
Aug 26 2016
Cons: The listing says off airport shuttle, there is no shuttle. Had to take a cab and then train to go all the way to downtown to pick up the car. Horrible!!!
Sep 19 2016
KAYAK HAS FALSE ADVERTISING
Pros: I liked the rental car from economy rent a car. It was clean, great for the weekend and roomy.
Cons: KAYAK FALSELY ADVERTISES THIS RENTAL CAR PLACE AT SFO AIRPORT. THE COMPANY ECONOMY RENT A CAR STATED THEY HAVE TRIED TO GET THIS FIXED BUT SHOULD TRY HARDER. IT ENDED UP COSTING AN EXTRA 80.00 TO UBER TO RENTAL PLACE FROM AIRPORT THEN 40.00 TO DROP CAR OFF AT AIRPORT WHICH DIDN'T FACTOR IN THE ADDED TIME TO COMMUTE FROM AIRPORT TO GET CAR. BOTH COMPANIES ARE AT FAULT IF YOU AS ME.
Sep 23 2016
Cons: No pick up at air port we were told to take a cab to Economy so we ended up renting from Hertz, which cost $346. Never will I book with Economy again.
Oct 5 2016
Great Car for the Price. Bad Location
Pros: Perfect vehicle for a less than economy price.
Cons: The location was a congested and dangerous neighborhood. On a shuttle, it was well over an hour to get the few miles for the airport. When I returned the vehicle, it took about forty minutes to get in.
The access was also sketchy.
Oct 7 2016
Pros: This rental was via City Rent-A-Car in San Francisco on Bush St.. We had a great vehicle and the cost was 1/3 of any of the other rental companies for picking up in downtown SF. They were incredibly helpful both at pick up and drop off (I took an Uber to retrieve it). I had the option of dropping off at the airport for an extra $40 but I decided to Uber to the airport from Bush St. for the ease of being dropped off at the terminal. (And it was less money).
The back seat had a slight stain - but that had no effect on our use of the car and I don't need pristine new if it means an affordable and very comfortable vehicle for 3 days.
I wouldn't hesitate to rent from them again in SF.
Nov 2 2016
Cons: They wouldn't let me use my debit card. Waste of time.
Dec 29 2016
Convenient car rental in the city
Pros: The checkout and check in process is fast and easy. However, I think they have a limited stock at this location, and drivers were late getting cars back. We got a minivan instead of the car we requested. Still they gave it to us at the same price. Good customer service overall.