Fayetteville Car Rentals

Worst company ever

Pros: Woman at counter in Fayetteville was excellent! Very helpful and nice.

Cons: Hertz overall is the worst company ever. This is the thirds car in three months and each one has had issues and hertz took care of none of them. One lady told me they don’t have the manpower to help fix their cars and if I wanted working windshield wipers I would have to pay for them myself

Cons: My vacation was ruined. I only have a debit card and was denied renting my car.

Cons: I am not satisfied with the services of Hertz. The representative did not know things which he suppose to be and overcharged me. I was one hour late and they charged me for the whole day. Secondly , I filled the gas tank and they extra charge of 22$ for nothing. I will not go to them again and will not recommend anyone else for such service.

Very unfriendly staff

Pros: The car was clean and cheap.

Cons: The agent at the counter was incredibly unfriendly and clearly hated her job. It left a bad taste in my mouth about the whole experience. Had we had any problems or issues I am not sure we would have had the help we needed.

Credit Card Really!!

Pros: I liked the comfort of the car.

Cons: I didn't like the fact that I was required to have a credit card. We choose not to have one because we recently became debt free and them forcing us to have one limits our ability to rent. We have the money and our own insurance. Why is our credit even considered. Maybe of there were issues. I was not very happy with that at all. We travel often and like to have our own vehicle. But your process is making things impossible. Very unhappy!!

Notified of no car available 30 minutes before time of reservation

Pros: 1. I appreciate that I was able to locate a car at another Hertz location after one location stood me up at the last minute. 2. I also like that I could go to another Hertz location to add an additional driver who lived in a city different from where I live. (Other counters, i.e Budget, were not able to accommodate additional drivers who could not be present at the time of car pick-up.)

Cons: Did not like that I received a call from the Raeford Road store at 9:30 a.m. to notify me that there was no car available for me for my 10:00 a.m. reservation (that I had made about a month in advance.) The person who called did not offer any solutions. My travel was very necessary. While I was able to get a car from another Hertz location at the last minute, I had no choice of cars because it was so last minute. Overall however, I feel that this second counter did their best to accommodate me.