Pick-up location | Fayetteville |
---|---|
Car types | Compact, Compact SUV, Economy, Full-size, Intermediate, Intermediate SUV, Luxury, Minivan, Pickup truck, Standard, Standard SUV |
Rental locations | 19 |
Airport locations | 10 |
Popular agencies | Enterprise, Budget |
Economy | $46/day |
Compact | $46/day |
Intermediate | $50/day |
Standard | $55/day |
Full-size | $55/day |
Minivan | $73/day |
Luxury | $69/day |
Pickup truck | $78/day |
Compact SUV | $59/day |
Intermediate SUV | $63/day |
Standard SUV | $71/day |
7.4
Good
40 reviewsCleanliness
6.5
Comfort
8.0
Pick-up/Drop-off
8.0
Value for money
6.5
One location in Fayetteville
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Reviews
10.0 Excellent
Feb 2021
Pros:
Clean car and free upgrade8.0 Excellent
Sep 2020
Cons:
Make sure your cars look clean. Its not the first time I received a cars dirty.4.4 Okay
Aug 2020
Pros:
Staff was friendlyCons:
Vehicle was awfully dirty inside and out. Was the pandemic going on I felt the company would be taking better precautions to ensure cleanliness. My last time using Alamo8.0 Excellent
Feb 2020
Pros:
I enjoyed the new car.Cons:
Very nice2.0 Mediocre
Jan 2020
Pros:
I reserved a luxury car (Cadillac or similar). On arrival I was told there were no luxury cars.I was offered a VW SUV instead. Not exactly a luxury car, or even similar. I was given no explanantion. The rate was adjusted, at least.Cons:
Could've had the damn class of vehicle I reserved.2.0 Mediocre
Nov 2019
Pros:
Your company is not synchronized with Alamo car rental availabilityCons:
I would like you not to make reservations if there is no availability of vehicles because you not only made me waste time, but you put me in difficulties , since the Alamo company denied me the vehicle arguing that they did not have available vehicles.6.7
Good
38 reviewsCleanliness
7.9
Comfort
7.9
Pick-up/Drop-off
6.7
Value for money
6.7
One location in Fayetteville
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2.0 Mediocre
Jan 2021
Pros:
I waited for an hour and 20 minutes when I gave up just before midnight. There were 10 people in line total. Didn’t get my car and got a hotel.Cons:
Double / Triple the staff.2.0 Mediocre
Jun 2020
Cons:
To insure a car was available3.6 Mediocre
Apr 2019
Pros:
nothingCons:
They gave me a 12 person passenger van after I booked a compact car!!10.0 Excellent
Mar 2019
Pros:
Yes very helpfulCons:
Great car5.2 Okay
Oct 2017
Cons:
Rental was not clean. Feet print were visible on the front windshield5.2 Okay
Sep 2017
Cons:
Rude staff, overpriced as well.5.1
Okay
42 reviewsCleanliness
4.6
Comfort
5.5
Pick-up/Drop-off
5.1
Value for money
4.4
2 locations in Fayetteville
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Reviews
4.0 Okay
May 2021
Pros:
Poor- at best No staff to assist Locating vehicles on the lot what a joke Key fob not functioning Hideous air freshener in ac -so who’s smoking in the cars?2.0 Mediocre
Apr 2021
Pros:
Staff did not care about giving me a clean car. After I left, I called to report smoke issues with AC use and car stalling at times. Bad gas? No remedy was offered. When I got to the airport, Hertz was not even there to do my return. My car agent n vet discussed my plans at all The worst car rental ever. Maybe I should have gone through the Airport rental instead of private franchise. I put 4 calls into Hertz to help me...Cons:
Better customer service and an attitude of caring...2.0 Mediocre
Apr 2021
Pros:
Not at allCons:
It was reservations over night but end up not getting a car so left the store.2.0 Mediocre
Mar 2021
Pros:
Kayak took a reservationCons:
Hertz could have had a car10.0 Excellent
Mar 2021
Pros:
The staff at the Fayetteville location was extremely helpful and pleasant.Cons:
$200 security deposit wasn’t included in the estimation provided and it was never mentioned in any emails until I spoke with the agent at the Fayetteville location.8.0 Excellent
May 2020
Pros:
Size and price we’re good.Cons:
Size and price we’re good. When returning car there were no slots for hertz and no employees there at the time. So we took a chance and just left it in another rental car slot.5.2
Okay
28 reviewsCleanliness
4.4
Comfort
5.2
Pick-up/Drop-off
5.2
Value for money
5.2
9 locations in Fayetteville
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Reviews
2.0 Mediocre
May 2021
Pros:
literally nothing about the experience.Cons:
I got the booking confirmation and was dropped off to pick up the car. only to be told "we have no cars for you" and absolute refusal to do anything to get me anywhere. had to miss my grandmother's memorial service because of this. very unhappy with this experience from the very beginning.10.0 Excellent
Dec 2020
Pros:
yesCons:
car was not fully clean found marijuana in the back of the car.2.0 Mediocre
Sep 2020
Pros:
Shop didn’t have cars and couldn’t complete my reservation. Very unprofessional.Cons:
Shop didn’t have cars and couldn’t complete my reservation. Very unprofessional.2.0 Mediocre
Sep 2020
Pros:
They refused to rent but I got rental from another company they aren't a monopoly.Cons:
Management10.0 Excellent
May 2020
Pros:
Friendly and busy airport locationCons:
nothing, this was a pretty basic pick up - drop off rental10.0 Excellent
Sep 2019
Pros:
Very friendly and professionalCons:
Have the correct car that I reserved3.0
Mediocre
8 reviewsCleanliness
2.0
Comfort
4.0
Pick-up/Drop-off
3.0
Value for money
4.0
One location in Fayetteville
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2.0 Mediocre
Nov 2016
Cons:
I had a car reserved and there were no cars available when I arrived. Had to use Alamo instead.4.0 Okay
Jun 2016
Pros:
Price was competitiveCons:
Car tires were wabbling/shaking all the way Engine oil change reminder massage kept coming Up all the time. Old jps (for extra charge) not updated Took us to Manhattan instead of queens at midnight had to pay more toll fees2.0 Mediocre
Mar 2022
4.0 Okay
Nov 2021
2.0 Mediocre
Nov 2016
Cons:
I had a car reserved and there were no cars available when I arrived. Had to use Alamo instead.4.0 Okay
Jun 2016
Pros:
Price was competitiveCons:
Car tires were wabbling/shaking all the way Engine oil change reminder massage kept coming Up all the time. Old jps (for extra charge) not updated Took us to Manhattan instead of queens at midnight had to pay more toll feesOne location in Fayetteville
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7.6 Good
Sep 2018
Pros:
Quick and easy turnover.10.0 Excellent
May 2018
Pros:
Dollar Car Rental has a very friendly staff. Mostly my car was ready on time for my pickup, & was very clean. The drop off process was even better. I enjoyed my car, & will be using Dollar Car Rental again !! Thanks. Sherry C.10.0 Excellent
Apr 2018
Pros:
received exactly what I asked for and the customer service was awesome.Cons:
nothing to add2.0 Mediocre
Jul 2017
Cons:
The fact that I was able to reserve a vehicle that wasn't available and there were no other vehicles available at the location2.0 Mediocre
Jul 2017
Pros:
Reserved car was ready for pickup and there was no line.Cons:
He attempted to convince me I had to pay a hidden $95 drop fee. He said I didn't select another location when I reserved the car. I showed him my confirmation email that shows me dropping at another location but he didn't care. I canceled the reservation.10.0 Excellent
Apr 2016
Pros:
Great people at a great company! I highly recommend!One location in Fayetteville
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2.0 Mediocre
Dec 2019
Pros:
Horrible service never renting from here6.8 Good
Jul 2019
Pros:
Staff was good when I dropped off and understanding of my issue. They further discounted the rental for me to compensate for the inconvenience.Cons:
The car was not cleaned well when I picked up. There was a lot of dirt and mud around the exterior crevices and door jambs as if the truck was taken off road by the previous renter. Windows inside were filthy and there was no window washer solvent left. Dash was also dusty.10.0 Excellent
Jul 2019
Pros:
I wish I could remember how to spell her name. She was the friendliest customer service rep I've had in a long time.5.2 Okay
May 2018
Pros:
The lady at the desk was great and made every effort to get us or car at the quoted price. However, we haven't rented a car in years and we're not familiar with the details. She was very polite despite our frustrations and was very professional.Cons:
I booked the car with a debit card but apparently you can't rent a car with a debit card without a credit check and paying extra. This should have been stated when I made my reservation. We brought a credit card but it was in my wife's old name and so we couldn't use it since it didn't match her licence. At the nice desk ladies suggestion, we tried to find a different ID with her old name on it but she didn't bring her whole purse on this trip. It was very frustrating. I had to get a ride to pick up the car and then my wife had to uber back up there with her credit card only to be told that wouldn't work as well. This could have been solved at the reservation point easily by stating you need a matching licence and credit card to book the car in the first place. Very disappointing.10.0 Excellent
Feb 2018
Pros:
Really easy pick up and drop off and the associate behind the dresk was friendly.2.8 Mediocre
Aug 2017
Cons:
Charged me double the rate I made the reservation for. i never should have been required to pay outrageous rate that didn't match the reservation. If I wasn't in need of quickly getting to my destination, I would have walked away from the pickup counter and used a different company.Easirent
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Fayetteville
One location in Fayetteville
Sunnycars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Fayetteville