2.0 MediocreMay 16 2022
Reserved a 12 seat truck two months before my wedding. On the day of the wedding they told me that there was no trucks available in the ENTIRE city. 5 hours before my wedding.
2.0 MediocreMay 15 2022
There was nothing I liked about Budget Rental. There was 8 people in front of me when I arrived at 9:50 am for my 10:00 am pickup. There was 1 person behind the counter waiting customers. When she finally got to me, the Economy car I reserved was no longer available. I was told the only vehicle I could get was a TRUCK. I did not reserve a TRUCK, nor have I ever driven one. I am 68 years old and prefer to stick with what I am comfortable with. Furthermore, I was told there was a Kia Sportage available, which turned out to be a Mitsubishi suv. I was charged additional funds for a vehicle I did not want. I returned it one day early because I would rather ride the bus than get screwed with my clothes on.
2.0 MediocreMay 9 2022
I was told our price was for downtown and not airport. The difference was $450 instead of $150. Then, he proceeded to say he could get me down to $350, but the only question he asked was if I wanted to prepay gas and that was a no. He added $200 in insurance which I have never taken. Felt like it was a scam.
10.0 ExcellentApr 25 2022
Everything was great service and thank you
6.0 GoodApr 11 2022
Things started off crazy, but we figured it out.
8.0 ExcellentApr 4 2022
Car had a strange smell
10.0 ExcellentMar 21 2022
VW Jetta was just what I needed for a FL trip!
2.0 MediocreMar 15 2022
Company didn’t provide us rented vehicle… They said, they had not any car to rent at that moment available and didn’t even felt themselves guilty for our convenience…
2.0 MediocreFeb 12 2022
The price of the rental was good. However, I thought I was picking up the car at the airport but my reservation turned out to be at a site several miles and a $61 cab ride away. The pick-up site said I did not have a car listed for pick-up in their system and blamed it as a 3rd party reservation issue. She only had one car on the lot, and it was our only option. The car was filthy, reeked with the smell of fresh smoked marijuana, even the trunk stunk. Our cloths were reeking with the smell when we got to our destination. The smell was there for our full rental of the car. I am glad we didn't get pulled over by the police because we would have surely been arrested. It also had a dent on the driver door and the chrome around the door had dings in it. This was the worst rental we ever had.
2.0 MediocreDec 29 2021
I had a reservation and there was no car available for it. They didn’t have the courtesy to call me before I got there.