Pros: This time, nothing except they actually had a car.
Cons: Car was dirty. Extending the rental because of blizzard was a hassle.
Aug 4 2016
Pros: Staff in Cincinatti
Sep 15 2016
Car unavailable at first location
Pros: The staff at the Elm location was very friendly and went out of their way to help take care of us.
Cons: The car class that we originally reserved was unavailable when we arrived, so the more expensive cars were not made available to us for our reserved price. Rather, we were driven to another location 10-15 minutes away by an employee, where they also said they didn't have a car available. But after some work with the staff there, they were able to arrange for a car there to be given to us.
Jan 23 2017
Pros: Pick-up and drop off was quick and easy. The Hertz representative was pleasant and helpful.
Cons: While the car was clean, it still had a slight odor of cigarette smoke and had several set in stains on the interior that made the car look dirty and feel old.
Apr 25 2017
Cons: I was not happy with the car. I received the car dirty (inside and out), it had many dents and scratches, and the service was ok. I have never rented a car that looked like a used car before...all the rentals I have rented in the past were clean and not damaged. I will not be renting a car from Hertz on Elm St again.
Jun 20 2017
Aug 1 2017
No Major Problems!
Pros: I had no problems with my rental car and the process!
Cons: The actual office in Cincinnati is really small. There is a sign that says only two customers are allowed at a time. Granted, I picked up and dropped off right as they were closing, but both times there was a decent wait. They usually staff two guys, but I must have caught them when there was only one.
Aug 4 2017
Pros: Axel was very helpful and friendly.
Sep 25 2017
Cons: When they didn't have the size car I had reserved, they charged me an additional $11/day for the next size up. I've encountered this situation many times before and never been upcharged if the size car I reserved wasn't available. Not good.
Oct 5 2017
Pros: The value for the money
Cons: That a deposit is require along with the cost of the rental. I use a credit card
Pros: We keep going for trips now and then, mostly rely on rental cars.
But this time, we got the best car for a very good deal. Got a GMC Acadia for 400+$ for 12 days! What else can I say about that :)
Apart from the cost, service is also very, have requested the Enterprise for a good car as we are doing a very long trip, and promptly they have reserved GMC Acadia upon our request. They are really helpful, and friendly. We haven't got into any trouble during our journey, so cannot comment on how they would respond on that front.
My overall experience is very good, and going for the same Enterprise next time also.
Aug 28 2016
Cons: Well I was promised a week for $159 when I landed I called about to get to the specific location for my car. The gentleman stated that location closed at noon on Saturday. I asked how was I to get the car he said come back tomorrow. I thinking really stay overnight in an airport. Nothing online stated that location closed at noon but he would he happy to help at this location. Just take the shuttle. Then after explaining everything again and signing the nice lady Stephanie says they did they tell you we could not honor the price. I paid $409. Thanks KAYAK
Nov 23 2016
Car was fine, manager tried to stick me with fines
Cons: Returned the vehicle and the manager tried to stick me with fines for damage that was clearly marked on paper before I accepted the vehicle. we had to call over the guy who rented me the car at pickup who resolved the issue who thankfully was more honest than that manager. Will not rent from this location again.
Jan 3 2017
car smelled like cigarette smoke
Pros: Value for the money generally was good. Lenny the agent was very nice and apologetic for the smoke smell. They gave me 10% discount.
Cons: Cigarette smell. Jeep was the rental - little loud on acceleration. Tires were not great. Hydroplaned in water on highway. Got home safe.
Jul 18 2017
Happy with overall package at the end
Pros: We loved the Ford Expedition we were given.
Cons: We didn't like that we had to wait 45 minutes to get our vehicle. We were suppose to get a full size car but ended up with a Ford Expedition which was awesome, but it cost us 45 minutes to get on the road.
Nov 1 2016
People are nice but Corporate is the problem
Pros: Nice people
Cons: Cost $300+ more than what I was quoted through your website
A utility bill was needed to pay with our bank card, which is all right, but we had NO IDEA, so we had to screw around in the office through emails and the such. Proper notification of needing these papers would of been nice
Feb 11 2017
I couldn't get the vehicle
Pros: Good prices
Cons: They didn't pick me up they going only 5 miles from the rental office
May 9 2017
Great service. Car needs service
Pros: The service at pickup and drop of was excellent. Very friendly. Very accommodating. The car was very clean
Cons: The car needs an allignmfnt. I was scared driving it almost the entire trip. I was too far from the rental to take it back. I did let them know when I dropped it off
Jun 19 2017
Cons: There were some stains on the upholstery of the car.
Oct 24 2016
Pros: Staff was professional in a stressful situation
Cons: It sounds like they get swamped on Friday at 5:00pm....too many customers, too few cars. The staff did the best they could...total wait approx. 50 minutes
Pros: Front and sides had all kind of dings and scratches
Oct 25 2017
Cons: definitely, say that the car rental costs 30 dollars and when you get on the balcony the bill is a hundred dollars more, that is not right.
Oct 20 2015
fast and efficient
Pros: The service was no nonsense, but friendly
Oct 20 2015
Check the Mileage
Pros: I rented a 2015 Toyota Camry. The car that I was originally assigned had 47,000 miles on it and had scratches on many areas. I went back into the office and asked for another since I saw a few other Camrys out there. They were happy to oblige and I got one that was almost new with 4000 miles on it.
I always thought that rental car companies sold their cars before they had 47,000 miles...guess not.
Nov 22 2015
Pros: great customer service
Jan 7 2016
Pros: When I made the reservation it was for a compact car and specifically listed a ford focus or similar. When I got to the the thrifty rental counter in Cincinnati the employee said that they had me reserved for a ford fiesta which is not similar to a ford focus. He proceeded to tell me that when you rent on sites like kayak its not always what you get. I requested a bigger vehicle and he offered a hyundai sonata which cost me 10 more dollars a day. I was very disappointed and will not be using thrifty again. I've always rented cars through other websites and have never had a problem.
Feb 16 2016
Great staff. Great drivers of shuttles. Fast and s
Oct 11 2016
Nice folks, nice car
Pros: Very friendly staff. They were helping people evacuating from the hurricane and didn't have the car I reserved, but they gave me a nice SUV upgrade which worked out even better.
Oct 17 2016
Cons: Car had problem with tire had to change car
Oct 26 2016
Concern about Customer Service
Pros: The car was clean, comfortable and ready when I picked it up.
Cons: This was my first experience renting with Thrifty and will probably be my last.
The person at the counter made a point of telling me that I had to fill up the tank within 10 miles of the rental site and show her a receipt to prove it. I was shocked! She might as well have called me a liar and a cheat as to insult my integrity and require that I show her my receipt.
Of course, some people will cheat but that's the cost of doing business. A quick check of the gas guage by an employee will confirm that the tank is full. And if someone cheats by filling up 30 miles away, it'll be made up by people like me who fill all the way up even after the pump handle shuts off.
I'll be flying back to Cincinnati next month and to at least 10 other cities over the next year. Thrifty will not be on my radar.
Cons: The "Standard" size car we reserved and were offered turned out to be a compact Chevy Cruz. Our bags wouldn't even fit in the trunk.
We were forced to pay an upgrade fee to get a vehicle that was not a compact car.
At the time of rental, we were told the cost would be $225. When we returned the car, on time - they tried to charge us $298. After a 15 minute ordeal, they reduced the price to $240.
Not using Dollar Rental again.
Dec 1 2016
Pros: Everything went smoothly. No delays or waiting.
Oct 20 2015
Pros: Price I was given was not the same at pickup. They wanted to hold an extra hundred dollars untill we returned the car
Hidden fees. Walked out and went to national across the street. Got a nicer car and better price. Will never use dollar again
Nov 23 2015
Pros: I took the special. It met my needs and was a real bargain.
Dec 4 2015
Pros: The employees were very helpful and courteous and efficient.
Jan 25 2016
No one at the Dollar counter when I arrive.
Cons: - Arrive late, when I arrive at Cincinnati, I waited for 20 minutes for shuttle.
- When shuttle didn't arrive, I attempted to call office, directed to national phone number, and no way to call the Cincinnati office directly that was easily acceptable.
- When I attempted to call customer service, only available on weekdays and not helpful from my end on a Friday night.
- Had to spend an additional $30 over what I would have normally paid for a rental car in order to leave the airport at a rival.
- Will never use Dollar again!
Sep 19 2016
Cons: Car had a plastic section that rubbed on tire.
Plus pick up the computers were down and it had to be done manually.
Finally had to wait too long for shuttle after dropoff to airport.
Sep 27 2016
Pros: Waste of money and not at all satisfied
Cons: Charging lot of money and not even giving a good car
Oct 15 2016
Fast & Easy
Pros: Got picked up in a shuttle bus & was taken to the rental office. The car was sitting outside and was ready to go. Drop of was a breeze and we were off to the terminal in the shuttle in no time.
Oct 17 2016
Cons: I was charged 3x the amount that Kayak reported. Plus Dollar told me that they did not accept the third party insurance that Kayak sold me. I was very frustrated with the false advertisement. The sales rep at pickup was a little pushy.
Pros: Quick service and ease of pickup and dropoff.
Good rate for a one way weekend rental.
Cons: Had very little or no windshield fluid which makes me wonder if other fluids were checked. Also, not cleaned in back seat...no vacuum job back there.
Jan 28 2017
Waste of time
Cons: Made a reservation. Choose this location since I had rented from them before. When I got there I was told I didn't qualify
Jul 17 2017
Pros: nice van. very clean
Jul 6 2017
Pros: The convenience of the rental. Had a miscommunication with another reservation with another car rental company.
Cons: Well, upon arriving to pick up the rental, I had to caall the store in order to get the attention of the associate working at the time. There was another customer waiting for service, and the call wasn't made until five minutes after arriving to site. When dropping off rental, I called to notify the same associate that there was a chance that i may be a little late to drop off the rental (6:00)which is also the time Budget closes. I was then notified that I had to place keys in the dropbox and the drop off would not be processed until the following day, and there was a chance that a late fee would be added to bill for at least a half of a day. I returned the car AT the time it was supposed to be dropped off. Walked INTO the building, and was later told that the associate could not process the drop off. I explained to him that his door was still open, showing that your business was still open, and he then refused to process the drop off. He didnt lock the doors of the establishment until 7 minutes after closing time. I know this because I decided to take a picture while waiting for my lyft ride.
Jul 2 2017
Pros: The ease of drop-off and pick-up in Cinci was great with an online booking. The agent there helped advise me on the right size car with good fuel efficiency for my long road trip. The car was just what I needed except for the overpowering fragrance from cleaning? Previous renter?
Cons: The AC broke an hour and a half into the trip. The St Louis airport was the only location that had a replacement on a Sunday. This location was understaffed, had long lines, lacked clarity among employees about protocol for exchanging cars. Our experience there put us back 3 hrs on our drive.
Nov 2 2015
Pros: Courteous agents
Oct 30 2016
Pros: Great service
Nov 14 2016
Cons: I was notified up front that I was receiving a 40 dollar discount because of the condition of the van. I was told that the mgr had spent the last hour trying to get it clean. The van was a mess. It had a terrible odor (fecal like). The sliding door didn't work. I was told by the mgr that a seat belt was caught in it. The door had to be opened from the inside, and even that was difficult. I asked for a different van, I was told that was the only one available.
Apr 5 2017
Pros: Nothing. Reserved a rate from cvg to sdf. Got to the desk and they advised me that the rate was good only from an outside budget location.????? They wanted to charge me an extra $40 for a one day rental. I left and will never return.
Cons: Car selection no available. Dirty car. Long pick up. Bad service.
Aug 19 2016
Avis don't like third party web sites
Cons: I picked up a dirty car in Cincinnati to take it to mbs airport.When I dropped the car off they asked if I had the miles I said no and they said if you don't nee your receipt you are good.I thought I should just get the miles so I did and the girl at the counter printed me a receipt for double what I was told.I asked the girl why and she said it was because I dropped it off early yes early.She told me that's how third party sites get you.I said what does that mean?She said she would of been able refund my money if I would of went straight through Avis never again will I do that...
158 travelers who rented a car in Cincinnati gave the car agency they used an average rating of 7.0