Tampa Car Rentals

Cons: Not many staff around. Was handed a receipt and then the guy disappeared. Fine for drop off, but was concerned about possible hidden fees.

Cons: *online reservation indicated selection of vehicle as available, however on arrival at counter, the car was not - rental co. wanted to substitute smaller vehicle which was not appropriate for use - had to go to "upgrade" at additional fees. I feel that substitute car should have been at rates agreed on reservation.

Cons: Long counter lines

Cons: The screen that kept coming on each time we started the car was a little annoying.

Cons: Waited in line for 20 minutes waiting for the 4 customer service people to do something as they stared at the line of customers. Listened to a customer service rep tell a customer that they should just leave because he just couldn't help him. Customer Reps all had attitudes before the lines began. Our turn and the customer service rep with sarcastic attitude, said since we were early we would have to wait 3 hours...they were out of cars.. when my husband (who is a seasoned traveler) said we could just go to Enterprise, our customer service rep said "go ahead"!! and he repeated several times "you are more than welcome to go somewhere else" If we were not in need at that time and could wait for another company to get a car for us we would have walked away right then. When we said we would take a car that was not cleaned.. all of a sudden the car that we had reserved was suddenly in the parking lot, washed and gassed up ready to go.. hmmmmm. In all of our travels we have NEVER been treated like this by any other car company. The car was fine and it was clean and in great shape... We will never use Dollar rental at the Tampa Florida Airport again.

Cons: Price quoted by KAYAK was 241.50, price paid after 33 percent "airport tax ", was $397.00. Really feel cheated by KAYAK and especially Dollar! Never again

Cons: Being badgered into purchasing insurance and other unnecessary services. Admittedly, I was weak and tired and easy prey, but I expect integrity and honesty not fear mongering and half truths. And, please, make the fine print a little larger, so an older person can read it.

Cons: I've been renting cars for 25+ years. I always decline the coverages and I always bring back with a full tank. Counter person said road hazard was mandatory and electing the Payless they fill up the tank was mandatory. I told her that couldn't be the case. She was firm in her stance. It was late and I needed to get on my way. It added about $150 to my rental. I called while into my rental and got the manager and he took off the charges and apologized and said those were not mandatory but options..

Cons: Car was not clean inside or out. More agents should be on duty during busy times. Agents should have more helpful information. Especially about surrounding roadways and toll roads.

Cons: Agent gave me too hard of a sale for car upgrade, optional insurance upgrades. Told me that optional empty tank return was mandatory, as was the optional roadside assistance. Read companies web site before you pick up your car. Know what is optional. Next time I'll use another company, not worth the effort.

Cons: We were unable to rent this car. Upon arrival they said we needed to have a local bill as proof of residency, nothing else was acceptable. I don't know about you, but we don't generally travel with copies of bills on our person. There was nothing in this Kayak reservation that indicated we needed to bring one. We have traveled numerous times by renting the car the day before and returning it in time for our flight the next day. We ended up having to take the airport shuttle made for an even longer airport wait as bad weather made the driver show up early then our plane was hit by lightning before we arrived delaying the flight by several hours until they could get a replacement.

Cons: 1. 1 st myself and approx. 12-14 other customers had to wait over and 1 hours in line before we were served. Their were no announcements made during this time as to why or anything else. Several customer left and went elsewhere for a car rental. 2. I was charged a different price than quoted online. I tried to explained but wasn't getting anywhere. 3 I have rented from Payless many times and normally their service is good.

Cons: After 6 hours of flying time to get to Florida, we arrive at Payless to pick our reserved vehicle only to find out they ran out of cars. Isn't that why you reserve a vehicle so it will be available? They accommodated us by driving us over to RENTMax that was more than happy to rent us a vehicle for $20 less. Hats off to RENTMax.

Cons: The location was closing at 1 AM, my flight landed at 12.30, so I called them up as soon as I came outside to realize that there are no shuttles. No one picked the call even at 12.45, I would have been able to take a Taxi or something. This is the most horrible service any Car Rental Agency could provide at any point. As a word of advise, if your store closes very to client's arrival, make sure that the customer is notified about the store close time. If you have accepted the reservation, please have someone in the tore to pick the call at atleast. This incident almost ruined my vacation. I had pay for another Car Rental Service for booking another car.

Cons: We had an early returning flight. The agent wouldn't commit to whether or not their shuttle would be available. Right away I was made to feel uncertain about whether or not I could count on the company for anything.

Cons: First of all, I stand in line to pick up my rental only to be told that they need to see proof of insurance to pick up my vehicle. They told me that only residents of the state of Florida need proof of insurance. I'm currently stationed in Germany and didn't have proof of insurance on me and this is the first time I have ever needed proof of insurance and I have rented with many companies before. I ended up having to call another department within my insurance company to get proof of insurance because it was 10 pm and they were closed. After I got proof of insurance I was told I still needed to pay for the insurance through the rental company because my insurance wasn't enough and that they wouldn't release the rental to me unless I paid for their insurance. I had to pay $24.99 extra a day for 10 days ($249.90) in order to get my rental car. Then a few days after getting my rental car I was pulled over because the paper license plate they had on the car had flown off. I had to take the rental car all the way back to advantage in Tampa in order to get this issue fixed which took me away from my family.

Cons: Car wasn't that clean and cigarettes odor, and still waiting for my receive

Cons: Didn't have requested car available

Cons: Beware - unless you book directly through them they will not honor your rate. BUT you will not find that out until you return the car and are long gone. They add charges to the preauthorized credit card they you give them upon arrival. Then, you need to spend hours and hours fighting with your credit card company to have the charges removed.

Cons: Takes a while for the shuttle, the staff is not very cooperative and had a clear change in their attitude dealing customers of color. Got told that I had to buy their insurance of almost $180/day and can't use my own. Take it or leave it. Never going there again!

Cons: You get what you pay for with Advantage rental car. The shuttle from the airport was slow and the customer service reps were robotic. They make you feel guilty if you don't get their insurance and try every sales pitch to get you to add it to your rental, as well as include the toll fees in your rental. They tried to get me into a larger car, "only $7/day extra" which would have cost an additional $70 at least. The car I got was dirty, dented, scratched and had almost 30,000 miles on it. It took me longer to complete the the damage paperwork than it did to get to my final destination. I won't rent from them again. In the future, I'll go with the larger, well known car rental companies. Like I said, you get what you pay for.

Cons: They didn't was the car and the interior was grubby.

Cons: The car was dirty, they over charged me multiple times, trying to get in touch with customer service to change the rental was next to impossible... I never write negative reviews, but this experience was such a nightmare, I had to warn others.

Cons: I drove all the way to the airport, just to be informed after about an hour and a half of waiting just to get the vehicle. Never again in life will I ever even step foot there again.

Cons: It appears that they claim 30 % of customers don't show up for rentals , so they never save cars for people with reservations . And if everyone shows up along with the walk ups , you could be left scrambling to try and find a car elsewhere . We booked a week in advance and the guy in front of us got last car and he just got there . Even with a call a few days before to reaffirm we had a late flight and they said no problem . This is probably standard practice with all company's so just offering some rental car education .

Cons: The wait at the airport counter was too long and unnecessary as 1 desk agent left his post for an extended period leaving 1 person responsible for the line.

Cons: ..

Cons: No baby seat even though paid for one Pick up was extremely long over an hour Lots of hidden charges (extra driver, tolls package we didn't need) Felt a little hustled

Cons: no one to confirm cosmetic problems at pick up made me worry I would be blamed.

Cons: No personal instruction on car operation at pickup and due to a backlog of returned cars, had to go to the office and wait in line to check out and get receipt.

Cons: We agreed to pay $38 extra so we wouldn't need to fill the tank on return, but when we got there they wanted to charge us $9.99 per gallon to fill it!

Cons: Where they at?

Cons: Our flights were moved from Tampa Airport to Orlando airport. To switch airport drop off locations, the fee of $180+ was more than the entire cost of the original rental. Absolutely unreasonable fee.

Cons: The attendent did not honor my reservation she did not have a similar car that I reserved and basically tried to almost double the rental charges. I cancelled and went to Avis where I was treated well.

Cons: They were really busy.

Cons: Nothing

Cons: Did not realize the drop off location was wrong. The ccustomer service agent didn't say anything. When I returned the car I was told to go to the office. There was no one there.so I went to the general office where Mercedes the manager said I shouldve gone to the national office. ..even though I didn't rent from them. She was exceptionally rude telling me it wasn't her problem that the reservation was incorrect. She askedwhom I spoke with. I said a blonde lady with a eastern european acaccent. To which Mercedes responded...well she is a blonde

Cons: The fact that they add extra taxes and days on that you don't expect

Cons: Big charge for Pass Plate when it seems they just take a picture of your plate and send it to the rental company which they would do anyway. No FOB and key was difficult to get in and out of lock.

Cons: Smelled like weed and completely filthy. I could barely see thru the windshield because it looked like they started to spray the car to be cleaned and just decided not to. Bad enough i was already waiting 40 minutes at 11pm to figure out what car they were going to give me. Took 30 minutes for the shuttle to come. Shuttle guy was very nice despite the long wait. Not worth saving the money!

Cons: The vehicle seemed to have food stains on the inside roof from a previous renter. Some of the features seemed to be falling apart like the gas tank cover. It appears as though there is little care taken of the cars between renters and they are definitely not cleaned, the windshield was absolutely filthy.

Cons: the sales pitch. it took 45 minutes to rent the car because we had to listen to all the add ons.

Cons: Waited over an hour for a car. Car had low tire pressure issues. Only one person actually working. Don't use this rental company.

Cons: Attempted upsell to a larger vehicle during pick up.

Cons: Had to wait about 15 minutes for a shuttle at the airport and then had to wait 40 minutes in line before we could speak to a representative. When we returned the car, the computer system was down and they couldn't give us a receipt. They emailed us one later that day.

Cons: The gears were not working properly. Several times it would go into a higher gear and had to pull over and stop and put it in park and then move it to drive again and this worked. Not sure why when I put it in drive and not (+ or -) it would still go into a higher gear and rpm would reve up high.

Cons: Picked this car up in Tampa weather was nice out so had windows open for first 30 minutes of drive before I hit the HWY.. As soon as windows went up the smell of smoke was horrible... But to late in the middle of a 11 hour drive to North Carolina.... They have to do a better job checking cars out before renting them to make sure they do no have a stench of smoke in them...

Cons: I found a price on their website and brought that into the store and they said they would not honor it so I had to pay an extra 100 dollars just because I am a walk in.

Cons: Nothing

Cons: It cost a lot

Cons: "No cars available", >30 minute wait, only to find lot full when we finally got a car. desk staff unable to modify reservation, told it would cancel the entire rental and they couldn't guarentee the same price or a car. Phone call to hertz, made the change in 5 minutes. Car with a serious wobble, out of alignment.

Cons: The car, almost new, reeked of smoke. It marred an otherwise fine experience.

Cons: At dropoff the location 'changed' with some guy there to direct you to the location. The rent-a-car location changed without notifying anyone that it was changing locations, the staff at drop off "Advantage Car" was not friendly, effective or quick. They quickly dismissed everyone's concern for the changing locations and lack of communication. It has been over 10 days and I have yet to receive the $100.00 deposit I was guaranteed by the staff would be there within three business days. I strongly recommend not renting from "Advantage Car" in Tampa Florida.

Cons: Gave wrong address in email confirmation Did not mention in email that it was limited mileage rental

Cons: long wait time for pick-up. initially only one agent helping people, despite 7-8 people in line.

Cons: Car smelled like cigarettes. Was unpleasant to drive. It rattled and shook and didn't feel safe. Brakes squealed.

Cons: very poor manager response time to resolve a problem with the rental. Unsatisfactory customer service.

Cons: pickup at the airport was slow and I waited in line for a car for over 45 minutes. that is unacceptable.

Cons: Most of their cars were KIAs which I refuse to drive. The person behind the counter was all about sales and not too friendly. The car was OK, but scratched up like crazy, and they did a horrible job of washing the car and cleaning the inside.

Cons: The address given is wrong for drop off, car was filthy,

Cons: Service was horrible. Nothing was explained. Charges and deposits were expensive. Price of vehicle ended up being double than advertised. Outside of car was dirty, which made it difficult to see dents and scratches.

Cons: Hubcap was off car, seats were stained. Car didn't feel clean but You get what you pay for

Cons: The low tire pressure light came on because of a small leak in the right, rear tire.

Cons: car was dirty tank was half empty temporary tags were expired

Cons: The car was dirty on the outside and the car did not have any window washer fluid in it. Fortunately I didn't drive it much and didn't need to use the window washer fluid. Also, the tire pressure light came on while driving it. It does not seem the staff takes great care of the vehicles on the lot

Cons: Shuttle times to and from the Tampa airport were somewhat long. We didn't wait an hour as I've seen some reviews, but it's still more than most offsite car rentals. Saw several shuttles for other places come through multiple times before one ace rental did. Likely due to the understaffing mentioned before.

Cons: Check out guy was so flipping rude I almost punched him in his face. I WILL NEVER rent from them again

Cons: At pick up I had talk to man stating I only go through 1 toll during my trip of 7 days.. They stated that I didn't need to pay the 6$ a day pass since it would be a waste of money..and that I would just be able to pay the 1.50 charge at the toll...toll was a non stop toll which did not allow me to stop!! At drop off I mention to him toll did not allow me to stop ! He was just like oh well that's a 59$ charge than!??so now I have a 56.00 charge which bounced my debit card!! I also did not sign the drop off contract saying I would pay that charge and they charge my card same day even after I told them not to snd to send me a bill!! 4 other people there also got suckered into this hidden fee! The man stated that maybe I should have taken s different route! I'm from out of state and GPS only gave me the one route to my hotel! No compassion and they must make a lot of money off of people.. I will never rent from ace again and will share this on social media if my money is not returned!!

Cons: Tire pressure light was on the entire trip There was no windshield wiper fluid in the car so I couldn't clean the windows while I was driving

Cons: I raced here to return my car in time to avoid charges and they were closed. I called customer service and they said I had to bring it back in the morning. I rented my car early and returned it within 24 hours and they still charged me the additional hours. I explained it to the attendant and he didn't care. He would not adjust the bill.

Cons: Car had scratches on front bumper. I assumed that was documented, but found nothing in the paperwork I was given. I took time-and-date photos for my protection, but feel I should not have to do that.

Cons: Car had stains in the seat and rips in the material.

Cons: There were a lot of upgrades attempted. Usually when you rent a car you need to get where you're going, not haggle over additional costs and options.

Cons: The car needed tender loving care for the mechanic

Cons: No customer service available 24/7.

Cons: My drop off location was at an unmarked office downtown Tampa by the convention center. I drove around in crazy traffic for half an hour looking for the drop off location. I eventually learned I had to go to the valet parking area of the Embassy Suites building. The city doesn't allow any signs or markings. THERE REALLY SHOULD HAVE BEEN A NOTE SOMEWHERE IN THE PAPERWORK.

Cons: When I made my reservation I specified the Tampa airport as my location. I received a rental quote of $143.00 including taxes ($24/day plus $23.38 total taxes). When I got to the Enterprise desk I was informed my reservation was for an off site location that was soon closing. While they said they would honor the daily rate I was quoted, I would have to pay more due to airport fees. Needless to say I was incredulous to learn those "airport fees" brought my total rental to r $281.24 - MORE THAN DOUBLE MY ORIGINAL QUOTE! . In reviewing my invoice I was charged a daily rate of $39.58/day and was charged $83.34 in taxes and fees. I was in town for a family emergency and not in a position to debate the situation - I needed to get to the hospital and did not have time to go to the other facility. I feel I was cheated and taken advantage of by Kayak and Enterprise. If there is any interest in making this right, you and/or Enterprise will honor the daily rate I was quoted and credit back some of the fees that don't appear to have anything to do with the airport location (concession recovery fee, Florida surcharge, vehicle license fee, tire/battery fee) as well as an adjustment of the sales tax I was charged. The ball is in your court. Muriel Petermann mpetermann@twc.com

Cons: They never seem to have what you request, they do upgrade...

Cons: I didn't like that when I drop off the car there was no clear main wide enough and safe walkway to get to the terminal. It's like weaving your way through a maze. You go down one way and then you find that the path way is not wide enough to maneuver through so you have to back up and find another path. I find this frustrating and unsafe. The Dropoff area in that garage also needs to have the ground washed. It is pretty gross. It's just so dirty to roll your bags through. But all the workers are nice.

Cons: That I couldn't get the car I reserved at the airport because my father was paying and I was the driver; names on license need to match credit card and that meant we didn't have a car for the first day of our trip. It's a stupid policy and I was very unimpressed!!

Cons: Booked a full sized car and was given not a Standard car but an Intermediate car, two rental classes lower by Enterprises own classifications. We had just flown in and I was not familiar enough with car models to complain until the next day when I realized I'd been "switched".This was at Tampa Airport, not a small obscure location. Later when I attempted to change cars at Ft Lauderdale Airport I was told they did not have a car.

Cons: They overbilled me.