Pros: Pleasant customer service at the counter and during return. The car was perfect for our family needs for driving and parking in Lisbon, as well as to several nearby destinations.
Cons: The name Ace doesn't appear at the rental car area at the Lisbon airport. It took several questions around the airport and a call to the number on our reservation to figure out the Goldcar rental handled the booking for Ace. After that it went smoothly.
Sep 5 2016
Good luck finding Ace! Look for the long line!
Pros: Car was clean and ran well. Decent value for the money if you don't mind waiting in line instead of enjoying your vacation.
Cons: Ace rental car barely exists at the airport. Nobody in the airport knows where it is and it is not clearly marked in the area where all the rental car companies are located. I looked for 30 minutes and then called for another 30 minutes with no answer, but finally found it after asking several people. I was told to try Goldcar (sounds nothing like Ace) and there was a 6 inch sign on the counter that was blocked by the crowds of people waiting for their rentals. After getting a number, we still waited another 1 hour 20 minutes to get to the counter. By the time we were in our car, it was a 3 hour pick up. This took a good chunk of time out of our vacation day. Beyond frustrating!! All the confirmation had to say was, pick up at Goldcar. Simple solution that would avoid hours of frustration.
Sep 13 2016
Cons: Force you to buy insurance even if your fully covered for rental both with auto insurance and credit card insurance. Then they say you're fully covered until you drive back and there is a spot on the seat they want to charge you for it