Pros: The car was great
The employee was very kind
Cons: Insurance for third parties is ridiculous. The limit is $ 100,000 which is practically zero. In Italy that it is not a rich country the statutory minimum is € 5 million. is practically mandatory additional insurance (SLI) which costs $ 18 / day plus tax.
In addition the policy on the damage to the car (Kasko) is extra.
Oct 24 2016
Pros: Great car, fast pickup and return
Cons: Alamo insisted I needed extra insurance, I would like to know this beforehand
Aug 7 2017
Pros: I did not rent a car to Hanover..
Aug 27 2017
Pros: Easy to join the airport
Nov 2 2015
Everything great except mysterious rate change
Pros: Car was clean, new, and well equipped.
Staff was friendly, attentive, and interested.
24 hour service was vital, given the uncertainties of air travel arrival times (and airtrain, etc.).
Charges were very clearly itemized, no guesswork.
Cons: The rate charged was much higher than the one booked online. No explanation of this change was offered, and it was not due to additional taxes and fees which were very clearly itemized.
Nov 8 2015
Pros: The fiat 500!!
Cons: It's a huge pain to get to the Newark airport.
Feb 7 2016
Cons: My flight was an hour early and because I picked up the car early it changed the amount from about $65 to over $200. Then the agent said she wouldn't charge me for a premium vehicle but she did.
Jul 18 2016
Pros: The person who worked with me in Newark was efficient and personable. She couldn't have been more helpful. it was a pleasure working with her.
Cons: That I had to deliver the car to Logan Airport in Boston.
Jul 20 2016
Alamo at PHL is tied to National
Pros: Price was way better than the others. Location was convenient for pick-up.
Cons: You are at the counter of National Rental Car, Alamo doesn't have their own counter here at Newark Airport so you are at the mercy of their reps. It's slow because you are in the same line that are in. The compact Mitsubishi car I rented (Mirage) was horrible. It felt highly unstable cornering and had a top heavy feeling.
Aug 22 2016
Cons: Initially, when looking at the deals that popped up on KAYAK, I tried several times to book the first couple of price quotes that were found. Each time I would fill out all of the information, only to be told when submitting the reservation that this price was no longer available. To have price quotes appear in the search results that were no longer available was very frustrating.
Pros: The car I reserved was not ready when I get there. I was told no definite time I have to wait.
I waited for more than 45 minutes and they try to force me to take the compact with the same charge. I had no choice but took it. They finally offer me 50$ deduction for the entire 8 days rental period.( $6 / day discount). Reception was not friendly at all.
Oct 26 2017
Pros: Pick up at Newark was a dream. Car was amazing. Thanks!
Oct 11 2015
Pros: price and how quickly I picked up my car
Oct 19 2015
Pros: It cost exactly what they said it would, no surprises.
Oct 25 2015
Cons: Service at pickup was terrible. Long line, two people working counter but only one processing customers. Waited in line over 30 minutes at 11pm at night.
Oct 25 2015
Cons: I was told that the fuel option could be removed from my final bill if I brought the car back with a full tank and showed a receipt proving I filled up with 10 miles of the drop off location. I did as such but was told I was misinformed and they would not remove the fuel option charge. I will not be renting from here again as this cost me an additional $40.
Nov 14 2015
Cons: They wouldn't accept a debit card, give me a car. I had to change car rental companies.
Please refund my full insurance payment with Dollar immediately.
Nov 16 2015
Cons: Staffing at Newark at 10pm was challenges to keep up with just a few folks in line waiting to pick up their rentals. Waited about 20 minutes with only 1 person in line in front of me and two people who were literally at the counter for nearly that entire 20 minutes. Then no one was outside in the yard to help point me to the right vehicle. Ended up accidentally getting into the wrong one and was turned around to be sent back to switch to the right one. Not fun at 11pm on a rainy night outside.
Dec 20 2015
Pros: Check in easy and location to terminal was good.
Cons: Car smelled a little like smoke. I think a smoker had it previously.
Mar 20 2017
Pros: Car was newer than most, comfortable and ready when I got there.
Cons: Customer service woman was grumpy though efficient. There was no way to make notes of previous damage done to the car. The placemats had been taken out and Bluetooth was not available on the radio.
Mar 29 2017
Pros: Car very nice
Cons: Drop off location I requested was not the drop off I got. Was very inconvenient to drop off in Kenvil instead of Hacketstown.
Why did the rental company pick up on this?
Jun 16 2017
Pros: Car was clean and new.
Cons: Long line for pickup and drop off.
Jul 23 2017
Pros: Easy pick-up/drop-off. Convenient access to Budget office via Newark Skytrain. Surprised by lack of assistance in locating car and checking out of the lot. Decent car make/model in great working condition.
Cons: Car was dirty at pick-up. Stained seats, dirt on the floor. Poor value for the money spent.
Jul 28 2017
Pros: I dropped off my rental car here and it was a smooth and easy process.it was great!
Nov 5 2015
Pros: The service was fine; the workers were very nice.
Cons: I got charged for random late fees that even the people there didn't understand, and I don't have time to fight it. So it just leaves me feeling like I was cheated.
Jul 19 2016
Good car, sounded like a good deal but when I drop
Pros: Car was good
Car was clean
Wait time at Newark was only 5-10 mins
Cons: 3 hours late to drop off the car due to a mishap and I was charged 1 full day of $137 extra! That was a rip off! I feel cheated.
Aug 21 2016
Use a debit card and you will be judged
Pros: The car was clean and energy efficient.
Cons: The pickup process was lengthy, and the Budget agent made a big deal about our wanting to use a debit card to pay for the transaction. She brought up the notion that they would perform a credit check and If our credit wasn't up to their standards, they would reject our request for a car rental. This was a very negative, uncomfortable conversation as it seemed like the agent had already assumed our credit was unworthy. My boyfriend finally just handed over a credit card to end the unpleasant interaction. I have not encountered this attitude at other rental companies such as Enterprise.
Sep 19 2016
Pros: Easy to pick up at Newark, nice and clean car.
Cons: it was dark, so it was difficult to check the car for issues. There were none.
Cons: Didn't have compact vehicle, and then charge me for an upgrade.
Someone some me useless insurance.
Called three times, nobody pick up.
Apr 22 2017
Pros: the low price
Cons: the front passenger tire blew out while I was driving and the spare had a leak so it would not hold air. got a trade in and the tires on it were also poor. bad air leaks. the maintenance people are not checking to see if tires are good to put on cars. sales people did not care about my complaints and did nothing to make me want to come back. no discounts or refunds. bad customer service.
Jun 9 2017
Pros: Good customer service, efficient rental return processs
Cons: They did an excellent job
Jul 3 2017
Cons: They have added ROAD SIDE ASSISTANCE PLAN without any notification. When I initially booked, mu time and mileage fee was quoted as $183.00 for the 15 days. Instead Payless, charged me $313.And also they added Road side assistance plan.When I called them to cancel this optional plan with phone I could not reach them.
Nov 6 2017
Cons: However we included into the online reservation the insurance, they sold us more insurance with the explanation: the online version is not enough. It caused for us by 150 USD higher price, with no added value
Nov 21 2015
Worst rental car company ever
Pros: Didn't like anything
Cons: The manager was rude and when I tried to pick up a confirmed rental, I was told there were no cars. I had a confirmation number, but she said that couldn't help me. This was the Payless rental at Newark airport. Went to the next counter and rented through budget. Don't book with them!
Nov 30 2015
I'd much rather pay a little more at Hertz or some
Pros: less expensive than other options
Cons: Outrageously poor service and an infuriating experience
Who are the clowns operating this half-baked rental car business out of Newark Airport? I'm guessing they're evil, whoever they are.
When I arrived to claim my reserved car they lied about what my original reservation details were so that they could try to up-sell me into a more expensive contract. Try to get your head around that?
The attendant was so rude, she wouldn't make eye contact, and she lectured me with her idiotic company-fed lines until finally accepting that the scam wasn't going to work on me.
I eventually got my car as reserved, but it stank like smoke.
Jul 18 2016
Lost & Cancelled Reservation
Pros: I liked the initial feeling that this was going to go well based on the efficient booking process on Kayak. This was very short lived.
Cons: My reservation was lost, and then when my partner attempted to get any information using all of the reservation info that I passed along to him (and offering to have them call me directly, or me call them), he was told that there was nothing that he could do. Then, they "found" the reservation by looking under a code for another airport and alerted him that they had no cars left even though we attempted to notify them and modify the reservation/late pickup. Once told they had absolutely no cars, we both again looked online and immediately found that we were able to reserve the same car at the same price. When we showed that to the counter help, they sighed and said that yes they did have cars, but it would be "like, 45 minutes" until they were ready at the earliest. None of this really made sense, but I wasn't exactly approaching this budget car rental situation with that expectation. Luckily, my partner was able to make a separate reservation, and then "spend time at Dunkin Donuts" until the car was "ready" as directed. I did end up paying for a car rental insurance agreement for both times I attempted to book, and not for the actual rental that took place. Silver lining though - we didn't get any additional damage charges while risking the lack of round 3 insurance!
Aug 29 2016
Cons: Too many taxes added on which were a surprise.
Sep 1 2016
great price, pleasant staff but inconvienent.
Pros: Car was great, staff was very nice.
Cons: Location is horrible and the drop off procedures are really old school
Great service, poor automobile and pickup procedur
Pros: Great pickup personnel at desk and with drop off. The car they gave me was not in the space they told me, it was parked next to it in overflow parking. I got all the way packed, inspected and to the gate before someone told me I was in wrong car. Cost me an hour to get it straightened out.
Cons: See above to start. The car was in poor shape. Banged up rear fender and missing hub cap. It had almost 31,000 miles on it.
Nov 3 2016
Pros: Pick up and drop off easy
Cons: When booking all the fees and all rhe options do not apear.
Dec 30 2016
Second rental same results
Pros: Customer service was good but car was poor. Lots of scratches and dings, interior tire pressure warning light on the entire time.
Mar 1 2017
Outside service awful
Pros: Free upgrade to larger, nicer car.
Cons: After inside paperwork was done, was told to go outside and find attendant. Finally found her texting someone in one of the cars at which point she took my paperwork, examined the the parking spot and led me to a nice car. Unfortunately it was the wrong one, discovered by the gate agent. Took me another 45 mins to get out of lot. Upon check in, the attendant was absent again, finally found her texting again in another car.
Mar 2 2017
Didn't get a car
Cons: They didn't have a car for me when I got there.
Jun 8 2017
Worst rental ever
Cons: Customer service and rules are aweful.
I reserved a car with this company cuz it was cheaper and spent 20$ for taxi to get ther but wasn't able to pick it up because have been told that I have to have my own insurance even can't buy it from them therefore didn't get qualified even tho there was no mention of it on confirmation. How can I have insurance or what am I going to do with that if don't have a car, that's why I'm renting it. So I ended up paying triple price of what I suppose to pay with reservation.
Sep 18 2017
Cons: Really bad client service
Sep 19 2017
Not reliable booking price
Pros: The car was clean and what we expected
Cons: The price on the booking did not reflect the final amount paid. Taxes and other fees were not including in the booking leading to a wrong comparison with other possibilities.
Jul 15 2016
Pretty Poor Customer Service
Pros: Car was cheap
Cons: Sloooow pick-up drop/off process
Car had a lot of dents and scratches
Aggressive in suggesting insurance and coverage
Pros: Jennifer, the young lady who received me at the time I was picking up the car made a great impression and was really helpful and professional. I rented from many others locations in recent months and she made this really unique. Working in hospitality, I can tell she knows how to relate to the client which is important.
Oct 10 2016
Pros: The value and ease of rental made
My trip effortless.
Oct 10 2016
Pros: Had to change plans last minute because we got bumped from our flight and flew to a different airport. Call and within 5 minutes had another reservation. Received great personal service and drop off was less than 5 minutes. Will certainly rent again from Enterprise.
Oct 12 2016
Cons: Price was a bit higher than we wanted to pay
Oct 18 2016
Cons: The car itself....no choices....only one car available....
Nov 20 2016
Cons: We got overcharge almost $200 of fees because the Entreprise representative instead of telling us that we were in the wrong location made a new contract without telling us and did not honored our reservation at all
Result instead of paying $239.16 all charges included
we end up paying $423.16
Would never go with this company again
Dec 3 2016
Did not rent
Pros: The convenience of near ewr was attractive,
The rate was definitely very good for a minivan
Cons: Did not like the limited mileage
Hence I did not rent the minivan again from Enterprise
I made other arrangenents
Jan 5 2017
Pros: helpful friendly kind and professional
Apr 19 2017
Pros: I got what I ordered, maybe a little bit better than what I actually ordered. Pick up and drop off went very smooth and was simplistic. The staff at 585 Mccarter Hwy, Newark, NJ was very professional and knowledgeable. Great rental experience.
Cons: The time they close which was 6pm. I barely made the drop off time but I guess I should've payed better attention to that.
May 11 2017
Cons: Off-site: you guys need to specify that this location is offsite of EWR airport
Cons: Gave me a car that stunk like smoke
Wanted to charge $13+ per day to let my wife drive even though I'm a Hertz Gold Club Member
Sep 18 2017
Pros: car was new and ok.
Cons: they hide costs about the insurance.
the e Zpass dosent working all the time and i mus tto pay now penalties....as i can uderstand from the people to who working to pay tolls it is something that happpen often....
Sep 28 2017
Pros: Car was in super condition and clean. Drop off was smooth as silk!
Cons: Pick up - the lines were too long and there weren't enough attendants. Wifi did not work at the pick up location.
Also, although they advertised Sirius Radio and wifi hotspot in the car, neither of these worked.
They also did not offer us the EZ Pass options and it resulted in long lines at toll booths.
Sep 25 2016
Pros: Good customer service, no waiting time
Cons: Lady's bathroom could be improved.
Sep 29 2016
Pros: Ease of pickup
Cons: I have gold status. I entered my number, hit the icon for getting a discount and the quoted price more than doubled!! Started over and reserved at the price obtained on Kayak. Then I don't get credit for the rental. Pretty unique way to treat a customer.
Oct 4 2016
More explicit information when a car only seats 2
Cons: When I arrived, I was told I booked a car that only seated 2 people. I can't imagine making that oversight when I was intentionally booking a car suitable for 4 people traveling with me. The other person in my party booked the same and had the same incident. I don't know if it was Hertz doing a bait and switch or if the process on Kayak was not transparent, but I hope there can be more clarity upfront so we don't feel foolish or taken advantage of. I've booked with Hertz many times before and this was the first time this occurred, and I wouldn't note it if it hadn't happened to both groups who made a Kayak reservation.
Oct 11 2016
Simply bad miscommunication as well we bad informa
Cons: I waited in line at 3AM for 40 minutes, because they are short staffed. they put me over the phone with a live representative. She was not very helpful at all and asked that I have to wait 30 minutes to get my car. Meanwhile, the counter person was helpful enough, but then told me that they cannot accept debit cards!!?! Asked me to come back at 6PM to pick up the vehicle. He told me if I can't do that, go ahead and go to the next stop and get it from someone else, because no one at this terminal would take debit. Also he claimed that I can call hertz and get the pre-paid refund, which later I found out is not true. Nonetheless, after an hour30 minutes, I left with no car, no reservation, in the middle of the airport. So I walked over to Alamo, and they basically rented me the same car with the same price and took my debt.
Nov 14 2016
Poor Service at EWR Pickup
Pros: Dropoff was smooth.
Cons: Very poor customer service at the counter and kiosk at Newark. Poor service prolonged the paperwork, and the price and billing were not correct. The car was fine, and dropoff was okay. Didn't get the value for my money I expected via Kayak
Dec 17 2016
Pros: Drop off was quick
Cons: I spent more than an hour in line to pick up my car. Only a few people working, and several people in line. The following day, my tire was flat. They told me to go exchange the car after roadside assistance came to put the spare on. The nearest exchange place was an hour away, so for the sake of time, I had the tire fixed at a local tire shop and decided to suck up the cost. Unfortunately the tire went flat again the following day, so I had roadside assistance change the tire and I went to exchange the car. It was 2 1/2 hours of my time--late for a business dinner--oh well. The initial car ran hard (I was driving a compact ford) and was very uncomfortable. It only had 34k miles on it, but it ran like a much older car. The new car was much better and more comfortable. But as I was driving again (in the middle of nowhere) I found that that car's tire had a slow air leak.
Jan 8 2017
Cons: I called Hertz to make sure that this reservation was refundable, and they assured me it was. When I tried to cancel it, they said there was a $50 cancellation fee. NOT COOL. Will not use Hertz again
Cons: The inspection tags are three months expired
The price was almost $100 more after a bunch of random fees were added in
The service at pickup was very, very slow
Nov 13 2017
Good value, but car not in best condition
Pros: Friendly staff. Good value for the money.
Cons: Missing valve stem covers on all four tires. Three of the four tires were low on air. Preexisting dent. Dropoff attendant didn't show up for 10 minutes.
Oct 18 2015
Misleading and unreliable
Cons: They were actually the worst service and business I have ever had to deal with. Will never rent through thrify again and question using kayaks services for recommending such a terrible establishment.
Oct 18 2015
Pros: great price good car
Sep 14 2016
Avoid if possible
Pros: Good price, friendly at the counter
Cons: The 90 minute wait, the poor condition of car (including broken AC) never received key so couldn't restart and car was towed without my consent- with my stuff still inside and wasn't given new car for full day (but charged for full time)
Sep 19 2016
Too many unnecessary fees
Pros: New, clean car. Returning was easy enough I guess.
Cons: I feel like they are dishonest with regard to fees. They upsell insurance hard and it's not needed for almost everyone. Also, they charge an absurd amount to use EZ-pass which is very convenient in the tristate area. Ridiculous and inconvenient.
Other rental companies don't charge for EZ-pass (including zipcar).
Nov 2 2016
Pros: Very happy with our order. Just what we asked for.
Nov 6 2016
Pros: When I went to the assigned space the car wasn't there. An employee was driving by and stopped immediately and got me a different car and sent me on my way with very little delay and was extremely nice and helpful. He was great and made me happy to use Thrifty again in the future, he was a perfect example of good customer service.
Cons: The ladies' bathroom was not very nice with one of the toilets clogged and the floor was wet.
Nov 7 2016
Cons: Horrible experience with Thrifty. Had to wait an hour for the car. Had to call customer care and connect to manager. The lady at the counter won't let me talk to the manager. Never renting again through thrifty at JFK.
Nov 8 2016
Pros: Right off the P2 stop of the air train. Car was fairly new
Cons: The car had 33k and had several scratches and a horrible road noise, like a wheel bearing was bad and it wandered on the road. The Parking lot and the area around there in general looks like a war zone. The employees are all busy texting on their phones, very unprofessional.
Cons: I have never heard a no show fee by any rental car company. If there was $50 is excessive.
Jul 17 2016
Shuttle service is good
Pros: Cheaper here and fast. Shuttle is efficient and nice.
Jul 28 2016
Pros: The price; Personnel at time of return were very nice.
Cons: Return site not at airport and difficult to navigate to. Was unable to return to any other airport. Confusion over whether I was renting from Economy or DriveGo or something like that. Could not find the address using "Economy Rent a Car" on the internet. No gas stations nearby to fill up tank. Personnel at time of pick up made me feel like they were doing me a favor.
Aug 29 2016
Pros: The employees were really nice and friendly.
Cons: It took 40 minutes from the time i called for the airport shuttle to pick me up. The damage inspection was completed in a dark parking lot, which made me nervous, as it was difficult to get a good look at the car. They just need another light out there. The car itself had a few minor issues, but nothing majorly wrong.
Aug 31 2016
Be care with this place!
Cons: When I found the place (not easy), I was informed that I had to pay more for unlimited miles!! According to the rep. I was from New York and that was considered local?? They are in New Jersey which is a different STATE! They claimed that priceline was the middle man and they had no control of this. Ridiculous! About an hour car ride to get there. They tried to get me to accept their insurance plan and had to call my insurance to stop them. They video taped the condition of the car which was fine...until someone on the premises told me, "if I were you I would video tape also! I know what I'm telling you". I quickly took my cell phone out and recorded. I felt ripped off by this place because I had to pay much more for a car deal that indicated that it was unlimited miles. Make sure you ask one hundred questions before you decide to do anything with economy.
Sep 19 2016
Pros: The price was the original reason for me booking this unknown rental car company.
Cons: Unfortunately, it ended up not being worth the struggle. From the pick up to the drop off, everything was difficult. To the shuttle bus taking 20 minutes to pick me up... the $40 ticket for expired registration on the car (to which I do not plan on paying)... broken pieces in the car ... to a 30 minute drop off because I showed up at 8:30pm!!? And trying to get help in getting to the right area was beyond frustrating.
Sep 26 2016
Off -airport location takes some time
Pros: Staff were really helpful and kind. Car was fine. Price was significantly less than others.
Cons: Car had overpowering air freshener smell -- we couldn't get rid of it. Stenchy.
Off airport location took extra hassle to find their shuttle (not with other off-airport rentals. Don't take the air train!).
Sep 29 2016
Pros: Nice clean car; great check-in with video of car before it left the lot. Shuttle that picks you up goes through many back lots & it is difficult to orient yourself. When asking about drop-off they say use mapquest. Just need to say it is next to Holiday Inn -- Bingo!
Cons: Drop off was a nightmare! I missed my flight but I was actually within 3 miles of the location an hour and a half prior to my departure. I called the number for Drivo and there was 1 person, heavy accent and did not know area. I called back several times and got different instructions. Last call (too late for my flight) told to look for Holiday Inn--Voila!
Oct 25 2016
Pros: The price was right, the car ran pretty well, and the staff at the rental office were professional and friendly.
Nov 9 2016
Cons: I had a reservation for an unlimited full size rental. When I arrived they tried to change the deal and charge per mile.
Pros: The car was clean and the staff were helpful
Cons: The car had an EZPass but I was not told about this. The expense for a 1 day rental was high.
Aug 28 2016
Pros: Pickup was a mess. Only 1 agent and long wait.
Aug 31 2016
Watch the hidden fees!
Pros: Gas mileage and stereo was great! Spacious trunk.
Cons: Better explanation of the toll system with the use of the rental car! Thats how they get ya!
Sep 7 2016
Pros: Very pleased.
Cons: Except for minor glitches at check in counter whole process was very efficient
Jun 21 2017
Pros: Responsive, reasonable price
Cons: a bit slow at the counter but it was 2AM and there were a lot of flight cancellations so we figured it would be
Aug 20 2017
Cons: The people working for the company. Extremely rude and uninterested.
Oct 21 2017
Pros: I liked the price of the car. And the car itself I was upgraded to since mine was unavailable. The woman at the counter was polite enough, but The rest was lacking in general.
Cons: When I picked up the car the woman was polite enough but didn’t have the car I rented available. I was provided with an upgrade so it worked out but then she didn’t fully explain the gas prepay option (aka you get no money back even if you return it still half full) since it is in the fine print of a pamphlet they also don’t give you. Then I was told where the car was, but no one did a walk around of the vehicle. No one showed me where the key features were or anything really.
Oct 24 2017
Pros: Very nice, low-mileage, well maintained car. Courteous agents. No real problems at either end of the rental. Since it was a one-way rental, I had to choose either Hertz or Avis, and Avis had the best price of the two.
Cons: I was able to reserve a car on line to drive from Manhattan to Cleveland. I even received a confirmation number. When we called to verify, we were then told that we could not have a car with a one way trip to Cleveland. I then received 2 texts and 2 phone calls requesting that I forward my information regarding the rental. During the last phone call, requesting "where I was" it was indeed clarified that I could not rent the car one way to Cleveland and the person on the line would just cancel the rental "for me". Really? It was confusing and frustrating.
Apr 27 2017
not what i expected
Very kind woman working at the rental center
Cons: waiting for the buss forever
terrible rental center - horrible office
car a bit tired after only 35000 miles
definitely not a premium experience
insane amount of money for insurance