|Car types||Compact SUV, Full-size, Full-size SUV, Intermediate SUV, Luxury SUV, Pickup truck, Premium SUV, Standard SUV, Supplier choice|
|Popular agencies||Turo, NextCar, Hertz, Enterprise Rent-A-Car|
Cons:The car had a lot of paint chips when we got it that were not marked, that made me a bit uncomfortable
Pros:The trail hawk grand Cherokee was a nice upgrade
Cons:A trackhawk grand Cherokee
Pros:Car was nice and gas efficient
Cons:I thought I ordered an SUV, and the ECO Sport was a little small.
Cons:Pick up. It was a hassle. I was prepaid, but they wouldn’t accept my credit card because it was under my former name. I had to go get my marriage certificate to prove it was me even though I was prepaid. They wouldn’t accept a debit card. It was very inconvenient and made me feel like a fraud when I wasn’t!
Cons:Dropped the car off with a full tank of gas and they logged it in as empty! Hertz then charged me over $200 for a tank of gas ($9.99 a gallon!). Careless and another waste of my time.
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8.0 Very good
Cons:Car needed to be serviced.kept notifying for oil change
8.8 Very good
Pros:Cheaper to rent off airport.
Cons:When at the off airport location had to wait for the vehicle which came from the airport. Had to put air in the tires.
Pros:I got a call before I even left home airport that there was not a car available for me due to overbooking. So I didn’t like anything about the experience. It was expensive to Uber. And not available at the times i needed. Manager offered to pay for some Uber trips. Really wrecked this trip. No other cars were available for less than $599/day.
Cons:They could have had a car for me since I made a reservation and counted on it. They should have gotten a car from competitor and paid for the difference in price.
Pros:Staff was incredibly friendly and helpful
Pros:The staff was very friendly and helped me get the most value for my rental.
8.4 Very good
Pros:The staff was friendly and helpful, the pick up and drop off went pretty quickly, but I still haven't received a final confirmation on my bill after the drop off. The car was clean when I arrive to it, which was appreciated.
Cons:Although they provided a "free upgrade" but I really was not a fan of the Ford Ecosport, even as an upgrade. It is not a good car for highway driving or even city driving as to preserve gas it turns off/goes into neutral every time you take your foot off the gas. Very annoying. Also, the trunk space is better in a regular car. Finally, be aware of which pick up place that kayak/priceline brings you to. I thought I had booked the airport and incurred an additional fee.
Cons:Nothing the whole process was easy and the young man who waited on us was extremely helpful and friendly.
Cons:They didn't tell us in advance that they wouldn't give us a car because we were using a debit card and you have to have a good credit score. They left us stranded with no other cars available at other agencies. Weren't willing to help a stranded traveller.
Pros:Definitely the most competitive pricing in the area, the car was comfortable and met expectations. Thanks!
Cons:When I picked up the car it wasn't very clean.
8.0 Very good
Pros:Good price. Good rental experience.
Cons:Car seat was very uncomfortable.
Pros:Prompt service. Friendly staff.
Cons:When my wife got there they run her credit even though she was using her credit card they did not let her have the car said her credit was bad nothing was said about a credit check on the site she had to get another car from someone else for more money and her car was used and everything was good on it
Pros:Cheap Prices Easy Return Process Fast & Friendly Service
Cons:Flew into Bozeman, paid for the upgrade for Jeep Cherokee or equivalent knowing we were going into Yellowstone national park. They gave us a Dodge Journey which is a minivan without the sliding door. Since the park got nearly 1' of snow we almost got stuck several time in pull offs or in parking lots because it had almost no ground clearance. That vehicle is not the equivalent of a jeep. Not good...
Pros:The customer service was excellent at Bozeman, MT. Friendly and accessible. No extra charges for BS. They called me before my trip and arranged a shuttle, and patiently waited as the baggage claim was delayed by 45 minutes.
Pros:One rental good the other not so much. Same rate for both rentals, but absolutely not equal vehicles. Ace needs to reevaluate.
Cons:We rented two vehicles. Both were charged the same rate. One a Chevy Suburban the other a Ford Expedition. No comparison. The Ford was not equal and should never have been the same rate. The Suburban had video, auto tailgate lift and other features.
Pros:Car had 50000 miles on it and showed the wear. We rented two vehicles and received this one the Ford Expedition. And a suburban. There was no comparison in features of the expedition and the suburban the ford was far inferior
Cons:Not pleased with the one of the two vehicles. The ford was no where equal in features and size. Very disappointed that the cost was the same for both. Definitely not a good deal.
Cons:Waited over 30 min for shuttle to and from airport. LONG lines upon arrival and departure. Old car missing basic features. Last time I'll go to Ace.
Pros:Overall a great experience. Easy to check in. The car I received was clean and any scratches and the window ding were already noted and marked. The rental agents were friendly and very efficient.
8.4 Very good
Pros:awesome car, easy pickup and drop off.
Cons:almost $200 in hidden fees.
8.4 Very good
Pros:The ease of pick up and drop off. Customer service
Cons:Maybe a little more clean?
Cons:There was no rental. In spite of my reservation, when I arrived at the Airport, there were no cars. I was forced to change last minute to Hertz and pay 100 dollars more.
8.0 Very good
Cons:The drop off parking lot is a healthy walk to the terminal when you have lots of luggage and no carts.
Pros:no rentel fromthem even though I paid for it for my son to come home