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Cons: When the flight was delayed the people at the desk did not make an announcement about the delay, what was causing it and what we could expect. People waiting had to find out through rumors. There was no good communication. We also were unable to choose our seat and were stuck in the two middle seats when there were free aisle seats still available. My controller for the tv didn't fit back into the holder easily at all and my husband got a blood blister trying to force it back in. Headrest to hold my head didn't stay put to give proper support while trying to sleep.

Pros: Food was ok

Cons: The customer service I received was horrible horrible horrible especially from the check in counter the were very rude . After booking my flight on kayak I called TAP customer service just to make sure that everything was fine .I asked them about luggage they said I had 2 free and a carry on when I got to the airport said I had to pay for the 2 i said no told them that i called TAP they didn't wanna hear it i asked for the manager she I am the manager and you bought a discounted ticket and there's no luggage with this ticket only acarry on in a mean way if you want the you have to pay $90 for each I tried to call TAP can't get through them when they finally got through them the guy confirmed that I ve called it on the records but it said now it's too late to do anything I am already at the airport that I have to pay and contact them later. I wasted good hour and a half on this and I had to pay $180. After all that at the boarding gate they announced that they will call by zone .they called especial need called frequent flyers zone A never called zone B all they said last minute was this is the final call for flight #.... and I was right in front of them and guess who were the people making the announcement yep the same people at the check in counter

Pros: I liked not having to do additional check point security screenings, being treated cordially by staff & their attention to detail, on time departure and smooth flight arrived half hour before scheduled landing.

Cons: I still think boarding is not done a efficiently. As it could be, the lights are turned on too long so one cannot sleep on such a short flight,

Pros: The new Business Class is phenomenal! Best seats I've experienced in a Business Class thus far. Too bad the transatlantic flight from New York to Lisbon is too short to enjoy it longer.

Cons: There is nothing that I did not like, other than that the flight duration was too short. ;-)

Pros: No power @ seats. No Internet, no spirits just wine and beer. seats are not padded enough for 7 hour flight.. Old equip.

Cons: Not missing our connecting flight because if flight / airport delays.

Cons: Friendliness flight attendees Service on board Equipment/ tv Food beverage service Language skills of flight attendants

Pros: Crew was extremely friendly and helpful. Boarding was quick and organized. Food was of very good quality especially dessert

Cons: Entertainment sYstem was very Limited for such a flight. Outdated with no flexibility. Leg room was not sufficient even for a 5 ft 4 inch person.

Pros: Movies and friendly crew

Cons: Food was not good Too much meat

Cons: We ended up with two center seats. Person in front put back her seat so I couldn't even fully unfold my service tray

Pros: Flight was delayed leaving Newark so we missed our connection in Portugal which was supposed to take us straight to Venice. Instead TAP gave us a replacement flight to Madrid and then from Madrid to Venice A FLIGHT WITH TWO STOPS IS NOT WHAT WE WANTED OR PAID FOR. Madrid was also delayed and we missed our connection to Venice. We got a new flight from Madrid to Venice and had to wait 5 hours for it. A trip from New Jersey to Venice ended up taking OVER 24 HOURS!!!! Due to the disgraceful disorganization and service of TAP PORTUGA we missed our best friends rehersal dinner a memory we would have loved to have. Extremely disorganized, terrible customer service OH AND WE HAD TO PAY FOR OUR BAGS TWICE to get reimbursed later but I don’t believe anything Tap Portugal says so we’ll see. Staff advice did not align and they were unapologetic for the experience we received.

Cons: Everything. The travel experience was a literal nightmare and not what we paid for. It’s criminal actually.

Pros: Seats are way more comfortable than other flight companies

Cons: Crew could have been more patient

Cons: Poor entertainment

Pros: I liked being able to exit the plane at the end of the flight

Cons: The seats were cramped and it’s upsetting how you can’t select your own. Flying overseas for 7 plus hours it’s best not to be sandwiched in between two strangers, some of which were vomiting the entire flight due to turbulence that the pilot announced would only be minor.

Cons: Seats are very uncomfortable in all planes

Cons: We ended up with two center seats. Person in front put back her seat so I couldn't even fully unfold my service tray

Pros: I liked that pillows, blankets and headphones were provided.

Cons: Boarding was a cluster (mainly because the lines were unorganized).

Pros: There was great entertainment on the first flight

Pros: Smooth flight, easy boarding.

Cons: My bags cost more than the flight. Long line at Pasport check.

Cons: Milan airport closed and flight diverted. Horrible experience

Cons: The flight took off late, arrived late and we missed our connection to Salt Lake City. We had to change terminals and they were on the opposite side of the airport. Had to spend the night and have not yet started with Aer Lingus to get some satisfaction.

Pros: The crew was extremely efficient in everything they did. Beverage service was super but many of us didn't know we could get our own from the front of the plane.

Cons: The seats lean too far back and are hard to get in and out of. There's very little space for anyone in the middle seats to move, much less climb out from. Oh, it was never clear to the passengers that anyone could get up and get drinks from up front during the flight.

Pros: Comfortable seats!

Cons: Dublin was difficult off boarding, had to take a bus and multiple multiple steps and escalators. Difficult for people trying to connect in under 90 minutes

Pros: Crew was very helpful on land and on the plane. Very supportive and helpful.

Pros: I tot was nice that the flight was not completely full so that we could have a little bit of room

Cons: Second connecting flight was very rough. We thought that this would be the shorter, easier flight but it was not

Pros: The flight was on time. The airplane was clean, there is a lot of space between seats, the seats are confortable and each seat has a computer screen so you can play games, watch movies, news. Etc. The airplane is a brand new airbus.

Cons: Airplane should have more bathrooms.

Pros: It was on time and everything went well

Cons: They could have offered more water

Pros: Encouraged to take the pillows home they were nice

Cons: Headphone jacks that work would have been nice. 6.5hr flight without sound! The crew disappeared and would only give half cups of water when asked for. ALCOHOL not just wine and warm beer.

Pros: Indeed the crew was amazing!

Cons: Nothing. It was all good!

Pros: Easy boarding

Cons: Food trays left with us for over an hour. Crew too cool , more interested in each other

Cons: The flight took off late, arrived late and we missed our connection to Salt Lake City. We had to change terminals and they were on the opposite side of the airport. Had to spend the night and have not yet started with Aer Lingus to get some satisfaction.

Pros: Rapid boarding with no delays

Cons: No snacks, no entertainment.