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Cons: Flight was completely full and certain passengers were belligerent about wearing face masks. The cabin crew did not enforce mask wearing, stating “we are not the police”

Cons: crew at the gate.

Pros: Nothing
Cons: Had to pay the $259.00 to get another flight because my name wasn’t on the flight had to be on the phone for a hour and 28 minutes just to get my name on a flight after I paid over $900.00 on my round trip flight this was an awful experience and did not and will not book any flight ever with these airlines or the company representing them as VAYAMA

Cons: Nothing Everything was excellent

Pros: I was in business class and it was great. The staff the food and the seats were awesome.
Cons: I booked through Kayak and when I arrived at the airport Swiss air had no seat available for me. I was forced to upgrade to ensure a seat.

Pros: No seat comfort

Pros: Swiss lost two checked bags for which we paid a supplement - while they’ve sent emails about them we still have yet to see the bags 36 hours later.
Cons: See above.

Pros: Crew was amazing
Cons: Entertainment and dinner food

Pros: Great crew who tried to address my broken in seat entertainment.
Cons: My inseat entertainment could have worked.

Pros: Everything
Cons: Checking, boarding, flighting

Pros: The crew was amazing

Pros: Crew good
Cons: Baggage small bag forced to check

Pros: Nothing, flight was cancelled after I electronically checked in
Cons: Flight was cancelled

Pros: The business class ground crew proposed to check in our hand baggage and were very helpful. (We were in economy class) It was my birthday and i was very touched to receive a spontaneously made card and some chocolate truffles and a smile from the flight crew.
Cons: I think the choice of films could be improved.

Pros: Again boarding was smooth
Cons: The seats were terrible

Pros: I like service, plane...
Cons: I have anot her flight with the same airlines. I haven't took my ticket at the same time but since it's same airlines they should be able to connect my flights. I have to go borders and took my luggage and then I checked in again. This is waste of time

Pros: The service and the crew were fine
Cons: Seats are too small and terribly uncomfortable on such long flights.

Pros: The best thing is that they’re always on time
Cons: The seats are way too cramped

Pros: Ground Staff (your frontline) were welcoming The seats are most comfortable, the cabin immaculately clean, the Staff polite, helpful and efficient. The flight was smooth including takeoff and Landing Thank You All
Cons: Have no complaints.

Cons: 2 hours delay from jfk miss flight from Zürich to krakow wait 7hours next flight get in krakow in11clock baggage missing I’m not happy

Pros: Good food for economy , good selection of new releases movies included , small seat and leg room but not terrible
Cons: Made us check our carry on bag because it was too heavy and was told to get it from baggage claim on our connecting flight for it to never show up then waited in line for missing luggage for them to tell us they transferred it and would be waiting at the final destination

Cons: The flat bed is narrow and VERY hard.

Pros: Everything! Very professional, great food

Pros: Easy, quiet boarding and flight, USB port available, audio and sound were working, nice movie selection. Friendly and helpful crew, assisted with cough crisis
Cons: Seats from JFK to Zurich were a little bit squeezed.

Pros: All staff of Swiss made you feel important.
Cons: Everything was fine

Pros: Nice staff, very friendly
Cons: Paying for WiFi, could use more comfortable seating

Cons: They rebooked me on a later flight this same day. This flight to Geneva (change of airports) was late and the flight to Vienna took off with no passengers from our flight, after we were told it would wait. ' I paid for premium seats and did not get rebooked for the same. I am sitting in the Geneva airport for 7 and 1/2 hours, losing my meetings in Vienna. I never expected such poor service from Swissair.

Pros: It reminds me of school dinners
Cons: Bland, over cooked No thought into the presentation or flavour

Pros: Swiss has the most cheerful crews I've seen, and their enthusiasm is infectious which makes it easier to tolerate being cramped in a plane for hours. Also, I love that they give you a Swiss chocolate at the en of the flight.

Pros: Entertainment

Pros: Selection of movies was good.
Cons: The mushroom pasta they served was absolutely terrible.

Pros: Nice staff
Cons: Waiting in line in NYC for take off was about 50 minutes. Small seat space with annoying passengers who watch movies all night with bright screens or push and press my seat all the time. Earplug is uncomfortable, breakfast is plain, hot chocolate is horrible. It was a full flight and we even lost my daughter's cardigan.

Pros: lovely flight -left on time arrived 1 hr early. my earphones did not fit plane plug, the one provided did not fit my ears - slept instead,,,Excellent service...

Pros: staff were very helpful

Pros: The flight was good. The flight attendants appeared to be a little cold and hard. The check in process was not so good. Seat selection was not smooth.
Cons: I didn't have any major malfunctions

Pros: nice staff.
Cons: lack of space. being in middle row.

Pros: Painless flight
Cons: No bottles of water for economy flyers

Pros: gluten free option included gluten free bread, but meal itself was quite bland.
Cons: in-flight entertainment screen for my and my husband's seats were not working. we complained to the flight attendant who said that they would reset the system, but they never did.

Pros: efficient boarding ang pre- boarding
Cons: these planes are not meant for people above 180 cm. On transcontinental flights it is absolutely unacceptable

Pros: Service. The food was good. Entertainment was good.
Cons: As a person of color I didn't feel that I received the same warm welcome from some of the attendants. For example the expression on their faces were blank when I said hello. I picked up my food tray and gave it to the attendants very politely. She just took it out of my hand. When the passenger next to me did the same she said thank you very politely. He was Caucasian. Some were very friendly and polite.

Cons: I could notice The crew was really attentive and took good Care of passengers Who speak german or were from Swizertland, meanwhile with The rest of The passengers they were not really nice at all.

Pros: The boarding process was efficient. Swiss Air provides much more spacious and comfortable seating arrangements than many other airlines.
Cons: My entertainment system would not turn off, which made it difficult for me to fall asleep. I asked a flight attendant for help and she said she would reset it. However, the reset did not work and she never came back to verify whether or not it had solved the situation. I finally gave up and put a blanket over the screen. Furthermore, the meal service was very slow. It seemed as if most of the staff was very young and likely inexperienced. Perhaps it would be better to mix younger, less experienced staff with more seasoned staff. I flew three other Swiss flights during my European vacation and the service was much faster. Incidentally, most of the staff on these other flights were older and probably more experienced.

Pros: I like that Coke Zero was available.
Cons: My chair was stuck in the fully reclined position for a good portion of the flight and my wife's chair was constantly being knocked into by the passenger behind her because his seat was too short for him. When the seat in front of me was reclined, the screen was only a few inches from my face. There was a loud, obnoxious passenger next to me who almost got into a fistfight with another passenger until the stewardess came to calm him down.

Pros: The crew was lovely.
Cons: The seats were very cramped.

Pros: We were able to purchase an upgrade at the airport -- was a great experience.

Cons: Everything

Cons: Narrow feeling seat

Pros: Boarding / deplaning process, well maintained aircraft, good food. Fair price.
Cons: Cramped seating.

Cons: Good overall

Cons: This was one of the worst Lufthansa crews. You could not pay them to care. Many years of flying LH this is the first time I encounter such poor service.

Pros: crew attentive the plane is very clean

Pros: The crew was Ok except at the beginning when they could help more inside the plane with finding the seating.
Cons: I missed the plane shopping because i don’t recall seeing the crew after the meal offering it. I heard the announcement at the beginning of the flight so I was looking forward to make purchases. Later when I asked it was already closed.

Cons: The food

Pros: The seating arrangements and baggage drop off were excellent, staff at check ins both sides were so helpful, especially at Heathrow airport, the young Asian man couldn't do enough for us, well pleased.
Cons: Unfortunately we experienced a drop in standards when on board the first return flight , my daughter is autistic and would only have vegetarian meals, I made sure I requested this online well in advance, when I asked for vegetarian meal the flight attenda abruptly said that's all we have.

Pros: Super confortable
Cons: Ok

Pros: More space for the kids!!

Pros: everything from the boarding and check-in process to in flight comfort.

Cons: All good

Pros: The crew.
Cons: The airplane arrived over 45 minutes late.

Pros: Crew was helpful, food was good
Cons: Seating could have been better

Pros: All except bfast
Cons: Bfast

Pros: Very nice crew
Cons: Legroom

Pros: Plane was clean and a little more roomy than most long distance flights.
Cons: Entertainment system in my row didn't work correctly. Flight delayed due to weather. On board announcements said Lufthansa would rebook passengers with connecting flights and tell us arrangements as soon as we landed. No sign of Lufthansa reps at arrival gate area and zero directions on where to go. Had to walk miles through Frankfurt airport , go through immigration and security again without any direction one where to find Lufthansa and when finally found Lufthansa service counter it was understaffed with long lines and confusion. By time we learned rebooking, we almost missed rebooked connections. So much for German organizing and efficiency.

Pros: Our cabin service was superb Our seats were wonderful
Cons: Nothing it was perfect

Pros: Service, food, efficiency of staff and departure and arrival
Cons: All was better than expected.

Pros: Everything on the flight was very efficient and organized—the boarding process, the excellent and pleasant service, the food, and the entertainment selections. Thank you for making a long flight enjoyable.

Pros: Overall it was a good flight.
Cons: The dessert could have been better than a Kit Kat chocolate bar.

Cons: professionalist from the whole crew

Pros: Friendly crew. Flight left on time

Pros: Clean plane. Friendly staff
Cons: Worst selection of movies.

Pros: Always professional in every detail Great food Great customer service
Cons: The variety of drinks

Cons: no screen for movies getting all aboard without dividing into sitting numbers.

Pros: In time on arrival with a good chance to catch the next flight
Cons: Did not get the food of my choice. The system was blocked for early check in.

Pros: Quick loading and departure.
Cons: The gate changing 3 times.

Pros: The seating went very efficiently and fast. All the flight attendants were extremely friendly. Food was great and there were plenty of movies for adults and kids. Would chose Lufthansa again
Cons: I was in economy class and the lady in front of me put the seat back. My knees hit the seat the whole flight and I am not that tall 5.6.

Pros: I was rebooked on another flight earlier.
Cons: Nobody bother to call me or email me. No Lufthansa or kayak . I called Lufthansa and have them rebooked my flight. And they were wonderful.

Pros: No surprises Plenty of leg space for economy Good food
Cons: Nothing

Pros: Service, flight, everything was flawless. Departure and arrival ahead of time. Great staff. Congratulations to Lufthansa. Keep it up.
Cons: I liked everything.

Cons: Will newer agan fly business with Lufthansa!! It's not business at all just regular econom seats with short leg room and casual service. They should be sorry for that kind of business!!

Pros: A380 flies smoothie.
Cons: Drop Off bagage at MIA airport. I did online check-in..but, the line for DropOFF so long and only ONE person attending..i suggest improve desk services...

Pros: Super staff!

Pros: On time rout

Cons: The flight was a replacement for a cancelled flight. In addition to this, it was delayed. The flight attendants did not compensate for our inconvenience and were not very friendly or available in general. The incoming flight had been delayed by hours, with boarding and deplaning and a very bad attitude.

Cons: Missed connection along with about 25 others due to the delay getting to Lisbon (no reasons given).

Pros: Nothing
Cons: Cancellation

Pros: very good service overall Gothenburg airport is great
Cons: such early flight!

Pros: New airplane, very nice and comfortable. Great service. Smooth flight.. 10 hours - no turbulence. :)
Cons: They lost Both of my laguages.

Pros: Good flight good staff. Captain explained the route which is nice.
Cons: No negatives

Pros: Champagne in economy class plus food on a 2.5 hr flight! I am a fan of LH.

Cons: No air vents

Cons: They only had two meal options and the ran out of the vegetarian option. There were many people on the flight that didn't get a meal or had to take the meat option when they would have preferred the pasta.

Pros: Crew was good
Cons: Space is horrible on seat 64A economy seating in the 380 is very tight

Pros: The plane stewardesses were actually really efficient (German style). Because of being on the waiting list to get on the plane I couldn't get a seat next to my partner so they did the biggest math exercise to put us together. Props to them
Cons: The flight overbooked (I still don't understand this concept, since is basically selling twice the same seat, right? Is that even legal?) Also the system was down, so no check-in online = the biggest line at the airport, it took me more than 1 hour to check-in and drop my luggage, all to get there and the ground force lady (the rudest person alive) tell me that I had no seat available, that she was going to put me on the waiting list... WHAT? I bought my ticket already, waiting list? Well, to say that I highly doubt that I'll book with Lufthansa again.

Cons: The AC was set to way too high temperature. Very uncomfortable. Sweaty and smelly Lufthansa style. I asked to adjust the temperature - the flight attendant said she would . Maybe they fixed it next flight. The temperature is set up by sections. All othe sections were ok except the one with the row 79 in it.

Pros: Good flight, liked the extra leg room.

Pros: Lots of carry on space
Cons: I expect cabin crew to assist me with my luggage. They were telling me to do it myself

Pros: Everything! Service, entertaintment, smooth flight
Cons: The food could be better. I had the chicken dinner which was not very impressive. And the bread was horrible.

Pros: The crew was very kindly
Cons: The noise of the bathroom doors. Every time that one of the 120 passengers use one bathroom close to my seat I wake up suddenly, because is very hard the impact to close the door and at 2 am was terrible.

Pros: No delays, overall good experience, Good food not exceptional.

Cons: Friendlier crews

Pros: The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep.

Pros: Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep
Cons: Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight.

Pros: Nice crew, good food.
Cons: Both bathroom were not working in business class area.

Cons: A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great

Pros: Excellent crew, good food & movie selection.

Pros: Comfortable seat, great crew.
Cons: Flight delayed, no USB port and no entertainment

Pros: The crew was amazing, flight on schedule and good entertainment.
Cons: Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more.

Pros: It was all fine
Cons: Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund

Pros: Like the overall KLM experience
Cons: Food could have had better quality and the stewardess served it all at once versus in the various courses.

Pros: KLM staff is great

Cons: Lost all our bags so couldn’t ski

Pros: Seating is tight. The crew was great !
Cons: As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights.

Cons: The flight was cancelled and had to be rerouted on United Airlines.

Pros: Crew was good
Cons: Food

Pros: Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way

Pros: Smooth flight.
Cons: Seat a little cramped.

Cons: Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay

Cons: Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM

Pros: Friendly hostesses
Cons: Flight was delayed 3 hours

Pros: Good selection of movies.
Cons: Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm.

Pros: The seats seemed to have more space on this plane which was nice.
Cons: It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers.

Pros: The attendants took great care of us. Super smooth flight.

Pros: Food was just fine, movie selection very good
Cons: Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)

Pros: Flight crew was fine. Food was good.
Cons: Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane.

Cons: Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority.

Pros: The aircraft was clean
Cons: The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)

Pros: The staff was extremely pleasant. Food was good!
Cons: Have no complaints

Cons: Crowded seating, wake-up for breakfast service two hours before arrival

Pros: Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight.

Pros: Good efficient flight crew friendly and helpful

Pros: Crew was courteous and polite! Entertainment system had some great movies at no additional cost.
Cons: Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?

Cons: Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen.

Cons: Two hours delay in the start.

Pros: Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible.
Cons: Nothing.

Cons: Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed.

Pros: Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off

Pros: I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane
Cons: See above

Cons: Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip

Pros: Food and staff were great
Cons: Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging

Pros: KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful.

Pros: Friendliest economy class service I've ever encountered.

Pros: The crew was very pleasant and professional. toilets were very clean adequate overhead space
Cons: Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal

Pros: delayed

Pros: Great smooth flight staff was pleasant and the overall experience was fantastic.

Pros: The crew was very nice and helpful.
Cons: The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs.

Pros: Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues.
Cons: Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew.

Pros: Short flight friendly crew
Cons: Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights.

Pros: Much more civilised for the same cost (or less) as the budget carriers. Proper food and drinks included as is the norm with international flights even though it's a very short haul.
Cons: The stinky guy behind me, but that's not the airline's fault.

Pros: ...The transfer at JFK was terrible

Pros: the seating was very uncomfortable i barely had any leg room
Cons: Dont go on economy its not good espically fir being the main airline for spain its not really that good compared to other airways for example british airways

Pros: The movies in the flight
Cons: The temperature in the cabin was absurd. There were 3 people who fainted because it was an 8 hour flight, and the AC was not at an ideal temperature. I was sweating, and so was my mother. ABSURD

Pros: Of all the flights I checked this was the most convenient in timely manner and comfortable.
Cons: Movie options.

Pros: I got to my destination
Cons: Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I think most of this is poor ground handling In Helsinki.

Cons: elayed, bad and rood personal, bad food. I am last time use Finnair.

Pros: Clean and comfortable seating
Cons: 50 minutes delay. Food tasted funny like old leftovers.

Pros: Everything was well organized and on time. Good meals! Price was fabulous!
Cons: Seats in economy were small and my husband and I are not small. Usually international flights are roomier.

Cons: The food was poor, uninspired, ungenerous, inadequate. Perfunctory service. Poor movie choices.

Pros: Airplane was nice.
Cons: I paid $90 for economy comfort for my flight and did not get an economy comfort seat. I am very disappointed with Finnair in this. They will not refund my money at the airport and now I need to go through their home office for a refund. It was bad enough not having any extra leg room on a red eye when you are over 6 feet tall but now I have to jump through hoops to get my money back.

Pros: The flight was on time and everything ran smoothly.
Cons: It was a bit confusing that the tv's came out out the seats, an announcement about that would have been helpful.

Cons: I missed the flight

Pros: No frills but efficient
Cons: Food choice limited

Pros: Nothing
Cons: We had to buy 2 new tickets with Lufthansa in may because finnair cancelled the tickets we bought months ago : the difference of tickets pride was 780$ per tickets to totally we lost over 1,500$ This is not fair at all - they should not propose tickets at such prices and let us think for months our trip is fine because we have to buy last minute new tickets at very expensive prices

Cons: not enough foam in padding, cheap seat bottoms

Cons: I don't live in Riga and had pick up scheduled in Rigas airport to take me home to Telsiai, Lithuania. Because flight was delayed and I had to fly to Talin and then to RigaI I arrived at 10pm plus took me another 30min to figure out what happened with my luggage. I am still in Riga waiting for the morning to schedule another ride home. Very long , inconvenient trip ;-(

Pros: Staff was nice, seats were comfortable unlike other flights I have been on the past two weeks.
Cons: I think the pilot made a wrong turn and made erratic movements of the plane close to the end of the flight. Not sure what happened but it was a little scary.

Pros: Crew was fine
Cons: Seats are uncomfortable. They lean too far back too so that if the person in front of you is reclined all the way, you're quite uncomfortable. I was able to view the TV screen in front of me better than my own because the person in front of me was completely reclined.

Pros: I got to my destination, eventually.
Cons: Cutting corners and cheap. The personnel isn't helpful, they basically don't care about you, typical nordic behaviour. Flights were delayed. Upgrade to business was not worth. Hidden costs. Overall a bad experience.

Pros: There was like 5 movies to choose from and 2 shows, all the movies old and my screen kept on getting stuck

Pros: Staff was friendly and accomodating. The food service for the long international flight was better than I expected.
Cons: Movie entertainment options were not consistent from plane to plane. On the arriving flight, the plane had an impressive offering of movies and tv shows for passenger viewing during flight, however, on the return flight, there was much less available.

Cons: business class was empty and not able to upgrade at an affordable price

Pros: The flight came on time and arrived in Chicago on time. The crew were friendly.
Cons: The sound was out on my chair, so there was no sound to the movies. The food was really kind of junky and I decided against eating most of it so I wouldn't make myself sick. The meals could really do with more produce and a few more vegan options.

Pros: Not much.
Cons: Entertainment system did not work. Special meal was terrible. No toiletry bag for such a long flight. Btw I paid extra for a bad seat.

Pros: A competitive price for tickets. Website easy to negotiate. Staff pleasant.
Cons: Having to pay about $35/person to reserve a seat. This was a hidden cost. Very little legroom. Staff did not come around enough with beverage service. Boarding was late and confusing.

Pros: Not much to enjoy
Cons: The service. 3 hour late flight, had to rebook my connection out of my own pocket. After we got on the plane, we find out the issues were not fixed and had to wait another hour. Terrible food. Yogurt was actually expired, so I had no breakfast. People were all nice as they told me I should have booked the flights together. Hmmm... Maybe you should not have been 4 hours late. I planned my trip with more than enough time to make connection... Called about my travel insurance and found out it kicked in after 6 hour delay. Customer service should never make you feel like the issue is your fault.

Pros: Airplane was pretty spacious and clean and it had all the amenities of a newer plane

Cons: Plane had to be switched, but the process was disorganized and frustrating. Had to miss my connection as a result

Cons: I booked this through Finnair and it was a British Airways code share .I was unable to get the record locator for BA and could not check in prior to getting to the airport .

Pros: I did get to move away from complaining passengers but "lost my coat" in the process. People are awful and obnoxious
Cons: Who doesn't turn off the plane lights at night inside the cabin? Especially when you're feeling late at night? Didn't post gate until very last minute…LHR..Then it said boarding immediately. Nowhere to get water. Hurriedly Boarded plane to find out we have the sit there an hour. Girl next to me was so childish Loud mouth complaining because she couldn't sit next to her bf.

Pros: Two hours late leaving Miami. Just made my CDG connection with 2 minutes to spare thanks to faster delivery of luggage at CDG

Pros: Flghr was operated by American Airline Flight was surbooked and I was lucky enough to be upgraded in business class Crew members were great, service excellent MK

Pros: planned time of departure Fare potential for getting 5 seats so I could get a good nights sleep
Cons: Plane left 3 1/2 hours late due to a mysterious mechanical problem that caused them to taxi it away from the gate more than once. Relatively little communication from American whose flight it was. Scheduled departure 10 PM. Actual departure 1:30 AM I reserved a center aisle seat in a row that was completely empty a day or two before departure, hoping to get the whole row. Didn't work out. Just before we closed the doors a couple arrived at the row and took up three of the seats. Darn it. But I still got a good nights sleep. Wish there was an option to check N/A on several of the options above. I didn't speak to a crew member. I didn't eat or drink anything. I never turned on the entertainment system.

Cons: For an international flight I have never seen such small seats, the entertainment was awful. My tv was in black and white. I didn't even want to try the food as looked bad.

Pros: Everything was top class!

Pros: old planes tight seat no entertainment late boarding

Cons: Very narrow aisle that made it very hard to navigate carrying my daughter's car seat

Cons: Long wait after boarding waiting for bus. Bus out to plane. After boarding, horrible stench of fuel fumes inside plane. Probably very unhealthy and carcinogenic.

Cons: Entertainment system is very old, but have a good selection.

Pros: The entertainment
Cons: The crew was not as helpful as we hoped for. Did not help in finding a place for the luggage so, did not provide the secrurity paper to fill out. And was not necessarily friendly.

Pros: I am not sure why when i bought my ticket on kayak just fly was the company I had to deal with. They are extortionist. They should be deleted from your website.
Cons: Tried to change my flight, line got disconnected, when I called back the fees went from 500 to 1100 - they couldn't justify why. I will never use kayak again if these kind of people is who I have to deal with coupled with awful customer service they hung up on me three times.

Pros: The boarding process was expedient and the food was ok and standard for these flights.
Cons: I travel at least 1 week a month either to Europe, South America or across the United States. The Airplaine was extremely old and looked like it was not refurbished at all since the 90's. Unlike basically every other airline (including airlines from the developing world) the plane did not have a personal entertainment system which is rather vexing considering the flight is so long. The decoration of the plane looked old and worn. The crew were more interested in getting the job done quickly than properly.

Pros: Head phone jack was not working in my seat.

Pros: The movie entertainment selection Food was okay
Cons: Dirty bathrooms Flight was extremely shaky Seat was uncomfortable

Pros: They were accommodating and helpful, despite being overbooked and busy.
Cons: We cannot think of one thing they could have done better. They were a very professional crew.

Pros: About the only positive was that the plane left on time and arrived on time.
Cons: Checking luggage was a nightmare. I stood well over an hour in line. We barely made the flight, and afterwards our luggage was lost, and it still has not been found. The wheelchair that I had ordered for my travelling companion was not there, either at Manchester or Philadelphia. The seats that I had reserved were given away to someone else. Whilst the plane flight itself was okay, the airport experiences on either end were miserable.

Cons: The food was terrible and overpriced. But there weren't any free snacks or anything. No entertainment. Crew were less than helpful.

Pros: Very friendly and helpful cabin crew. Excellent boarding procedures. The food wasn't awful. Everyone seemed relaxed and upbeat...maybe because the holidays are approaching.
Cons: The rolls were ice cold, and the butter was not real butter. My husband found the seats cramped, and little foot room. I'm 5'2" and they were ok for me. The child behind me screamed and then projectile vomited for the last half hour of the flight, which can't be laid at BS's door. Many people were still on their cell phones and laptops during the whole takeoff, despite multiple announcements. I would have kicked them off.

Pros: A Good Deal,but when.we arrived in Miami there was not any finner counter,when to BA anf6 then we found the flight

Pros: Terrible service on board. The flight attendants were upset all the time. They offered drinks only twice with food service and limited options on a 8 1/2 hours flight. If you asked for anything they would be very rude. Food is horrible. Entertaining on board is very good with lots of options. We were on time and we made it safely.
Cons: Service on board was really bad

Pros: Nothing
Cons: Tiny seats. Wouldn't let me pay for an upgrade. Last time I ever use kayak

Pros: Yes
Cons: Good flight

Cons: With so many empty seats on the front. They decided to crunch everyone in the back without the minimal distance requested for social distancing. Very disappointed. Social distance is not practiced at AA as in Delta. Very sad. Will remember that next time I book a flight.

Cons: Our flight was delayed two hours. We arrived safe but still, the delay creates such an impact on traveler’s plans. AA didn’t even offer bonus miles.

Pros: Me rompieron el equipaje

Pros: Crew and service was solid given the covid restrictions.

Pros: everything.
Cons: nothing.

Pros: First of I would like to give a big THANK YOU to Parnel at JFK airport. He was such a big help. And his customer service was excellent.

Cons: Flying is no thrill now.

Cons: Seats and screens, usb charging points

Pros: Good seat
Cons: Headset didn't work and no replacement

Pros: Dinner and boarding
Cons: Seats, noise and kids running, walking and CRAWLING in the aisles and lack of wifi and entertainment that I can choose, Also, the bathrooms ran out of paper and the crew was not attentive. They didn't do anything about the kids disruptive behavior and extremely load talking (reciting abc and counting). I asked if they could talk to the parents and they said no, the beverage service was not good as I couldn't get more water and the seats were awful! Why wasnt the wifi working? even if it worked I'd have to purchase it even tho it was an international flight. I will not fly American Airlines again!

Pros: We took off and landed safely.
Cons: Felt very low budget and cramped.

Pros: arrival to the destination
Cons: booking through kayak was a nightmare. they serve no purpose othan than to collect a fee and add zero value and provide no support after the transaction. it is pointless to use this service as no one at Kayak can help you after the purchase, and we all know airlines are useless when it comes fo customer service. never again! american airlines was even worse with their customer service when trying to get seat selections preserved when the airline was updated from British to American airlines. American airlines lied over the phone and was even more rude in person. JOKE

Pros: Despite getting no updates, our flight itinerary was changed from a 3.30pm flight to a 9.20pm flight. Unfortunately this was after landing from Milan at 1.30 with two small children so we had already had a very long day. We absolutely never would have booked this flight itinerary had we known of the change.
Cons: I am beyond stunned that our flight itinerary was changed from 3.30pm to 9.20pm with no notification. This is absolutely unreasonable and inexcusable made even worse that we had already had a very long journey from Milan to JFK with two small children. Evidently the issue was that we booked via a 3rd party off the kayak site and not directly with British airways. When American airways changed the flight from 3.30 to 3.25, the 3rd party company failed to file for our updated itinerary so British air/American air bumped us to the next flight at 9.20pm. We have long been loyal to kayak feeling it provides the best breadth of options and good pricing. Now we may use kayak to see all the options but I can’t booking directly with kayak anymore after this complete disaster. We ended up renting a car and driving from jfk to Boston, getting home 23 hours after our journey had started, stressed, beyond exhausted and now have to return the rental car. Thanks kayak.

Pros: Veggie Asian meal was great - curry.
Cons: Freezing cold air conditioning. Seven hours siting in a fridge. Asked stewardess to turn it up. She didn't.

Pros: The plane took off and landed on time. Because airlines have so games their system by setting expectations of on time arrival so low that it is nearly impossible to not exceed them.
Cons: The plane was so old the overhead lights didn’t work in our section (who failed to check that??). The overhead bins fell open at landing and things almost fell on people’s heads. There was subpar entertainment options that hadn’t been updated since at least the 90s, which was made even less acceptable since it was literally the only option for entertainment on a 7+ hour flight when none of the overhead lights worked. For a ticket that cost more than $1200, the failure of the airline on nearly all levels to provide standard services was completely unacceptable.

Pros: I needed special assistance due to limit of mobility and I have been refused assistance twice
Cons: On the top of that my luggage was damaged

Pros: Went on time and looked after very well
Cons: Going over leg room, a bit tight

Pros: The staff were very friendly and helpful
Cons: Bag checkin had already been done online but did it again in terminal, weigh in lady not helpful or friendly, quite abrupt. Onboard seating cramped and worse when front seats were reclined.

Pros: Smooth flight, got in early.
Cons: Breakfast was average. Could do better

Pros: Absolutely no part of the flight was comfortable or enjoyable.
Cons: The plane itself was clearly an older model, lacking many amenities I’ve come to expect flying coach. The overhead compartments were too small for larger carryon luggage, and no one on the crew alerted passengers to this. Thus, many passengers had to go against the traffic of those still boarding to find space for luggage. My seat was at the back of the plane so I had to spend close to 15 extra minutes walking back to the front against boarding passengers to find a place to put my luggage. A simple warning from the crew when I boarded would have prevented mine and many others unnecessary trouble simply boarding. During a very turbulent flight, the captain nor the crew made any announcements about turbulence, our safety, or our progress. Also during the flight, one of the flight attendants got into an awkward verbal spat with one of the passengers. Completely unprofessional and bothersome. Additionally, I had fallen asleep when dinner was being first served, but woke up before it was finished. A flight attendant approached me and asked if I’d like a dinner to which I replied “Yes”. The flight attendant never returned with a dinner for me, thus I did not eat the dinner, which I had paid for. Lastly, and perhaps most disturbing, was what transpired when a passenger had a medical emergency. With no warning, all of the airplane lights turned on and a loud “CODE RED” was announced over the sound system. Imagine being a sleeping passenger like myself, during a very turbulent flight, to be suddenly awoken to bright lights and a CODE RED shouted loudly over the PA. I’m not overexaggerating when I say that I was preparing for the worst. A truly terrifying moment that I am certain was shared with many others on board. To make matters even worse, as a flight attendant rushed to find a first aid kit (which she had trouble finding) she opened up the compartment over my partners seat and dropped a passengers ipad on her head. The flight attendant did return to apologize, but it was little consolation compared to the stress and panic the crew created. I have flown many times, and this was easily the worst flight of my life. American Airlines should be ashamed of the conditions they put their passengers in and they have lost two customers for good.

Cons: We left two hours after scheduled departure bc 1) the plane was late from prior flight and had to be cleaned, 2) engine check delayed the flight, 3) strong winds forced the airport (JFK) to use only one runway for departures and so on top of our plane delays we were delayed an extra half hour bc of airplane traffic. No entertainment onboard, meaning no screen on back of seat in front for movies, tv shows, etc. Food options were poor, especially breakfast (too much sugar content in all contents of “continental breakfast” pack.

Pros: The Flight Crew were very friendly and helpful.
Cons: Business class, Boeing 767-300 The seating configuration was 1/2/1 I would give these seats on a scale from 1 to 10 a 5, this was a very basic B/C seat, without a TV screen integrated to the seat in front of you, instead the flight crew hand out individual passenger entertainment systems, that are a pain to deal with and get in the way of everything your trying to do (ie eat, work, sleep.) I’m only 5’9 and I found when the seat was in the bed mode, the seat slopped down very slightly, and your feet would end up underneath the side table to the row of seats in front of you. As i wear a size 13 shoe, i found that space to be rather cramped especially for my feet.

Pros: The crew was helpful and nice, boarding was calm, we got there much earlier than anticipated.
Cons: 1) Biggest complaint is not about the actual flight we were on, but the one we missed, who left the gate Early, even though they knew we had landed and other people from our BCN to JFK flight made it. EXTREMELY FRUSTRATING, esp since all other flights to DC out of JFK were cancelled. 2) We were on the last row of the plane so our seats didn’t recline. Annoying at best bc the flight was so short, but would have been nice since we had been traveling for 18 hours by that point (because of the late flight, missed connection, cancelled JFK flights, etc).

Cons: The e-ticket did not include the terminal information. As it was an Iberia flight I went to the terminal 7 where Iberia operates. However, after waiting on line when I got to the counter the attendant informed me that the flight was operated by American Airlines and I had to go to terminal 8. I ran to terminal 8 but by the time I got to the check in it was 6:15 and they said they said the check-in for the flight at 7(which was actually at 6:55pm) was closed for check-in. I was lucky enough that there was another Iberia flight (this one from terminal 7) st 8:30pm and the supervisor was able to find me a spot in that flight.

Cons: The flight I booked was misrepresented. I thought I was booking a BA flight only to find it was American Airlines. This changed the terminal I was to go to and the gate in which our Italian non-english speaking driver was to meet us at. This impacted seating selection, as well. Was forced to buy a premium seat when I realized the seating chart did not appear when I purchased the tickets. Also, flight was three hours late upon arrival. I understand safety is paramount and am grateful we eventually were able to find another plane, but it begs to speculate if things would have been smoother on a BA plane.

Pros: Crew updates during a technical issue investigation.
Cons: This plane is very small for an international flight, and it does not have the proper entertainment system for long flights. To top it off, the plane was very smelly; I got a headache because of it. We also had to return to the gate due to a technical issue and ended up leaving almost two hours late, which defeated the purpose of picking this flight over the rest as it was the one that was supposed to land in Milan the earliest. I will be careful next time I pick a flight to check what kind of airplane they're using. My assumption that international flights have the best airplanes seems to be wrong :(.

Pros: I arrived at my destination at least! Good crew and decent food but that’s the least I can expect from an 8 hour flight.
Cons: Very old plane. Had the screens every 4-5 aisles. No control over the entertainment. Very uncomfortable seats, but so are almost every other airlines. The worst part about this flight was that I traveled with my girlfriend and when I went to check in, 24 hours before, there were only single seats left and there were so many open seats together that were considered “preferred” and had to pay $80 for just one “preferred” seat just so we can sit together on an 8 hour long flight. The seat didn’t even have any extra legroom or anything, it was a normal seat. American Airlines is just trying to squeeze money out of anything they can.

Pros: Plane and staff were great. Very easy boarding process and we landed early in Dublin airport after an hour delayed take off. Food and staff service was very good, no complaints.
Cons: No idea how they messed up the take off and landing times so greatly. left an hour late and arrived an hour early. No personal entertainment screen and plugs were not working.

Pros: Nothing in particular
Cons: Flight attendants

Pros: Crew was exceptionally lovely through delay except for lead attendant who spoke down to attendants and passengers alike (would refer to me in third person in front of me--asking attendant condescendingly "why is he here?"). terrible sense of service, spoke like I was a grade school kid in her class. Gate agent gave me last minute seat change which was very cool of her
Cons: Plane is terribly old, has ashtrays and audio channels for entertainment. More importantly, mechanical failures at and after gate. Total delay of over 2 hours. My girlfriend flew this same plane and had even longer delays plus needed to divert In flight and turn around and land in heathrow on a mxp-jfk route (they were over the Atlantic). Problems continue for me 2 months later on this route and as a pattern it's incredibly unsettling. I'm questioning whether taking the return flight on a plane that's clearly begging to be retired

Pros: Crew was very nice.
Cons: Flight delayed by 5 hours last minute, making my layover 17 hours long. The delay caused my car rental place to give away my reservation so I had to wait an additional 2.5 hours to get a rental car. The primary reason for my travel was a wedding and although I made the actual wedding, I missed most of the pre-wedding activities that I had rsvped for. The seats were really uncomfortable, particularly the lack of low back support. I was very sore after the flight and was unable to sleep despite having been awake for over 24 hours prior to the flight. We were finally given meal tickets but was unable to use as everything closed at 10pm.

Pros: Nothing
Cons: I bought travel insurance as I do with any trip. I have a complicated family emergency that forced me to call off the trip. Being that I bought trip insurance, I felt good. Well turns out they make you jump through so many hoops that your travel insurance fee is useless. I sent a letter to Allianz (the company that handles the travel insurance) and blasted them for their insensitivity in a difficult time. Going forward, I will not be purchasing travel insurance in the future. It may sound irrational but if you think about it, travel insurance is the tax on gullible people. You hear travel insurance and one assumes that if you spend the extra money on the insurance and something comes up, you can at least get much of your money back. Don't count on it! It's a 1/1000 chance they will do the right thing so the odds are not in people's favor. If you want to be smart, use the money you would have spent on travel insurance on some pre flight cocktails at the airport bar. Air travel is hellish enough without scams like Allianz!

Pros: Boarding was prompt, flight attendants polite and accommodating.
Cons: If I am in business class and platinum status, why can't I use the lounge - which is only available to Platinum status going to LA or SF, Latin America but not to Cancun. American Airlines needs to change this policy.

Pros: Nice crew clean airplane
Cons: Initial flight was cancelled after 2 hours delay. My next flight was scheduled the earliest possible by AA which was 24 hours later. No transportation,hotel or miles compensation for this. I had work and responsabilities the next day. TThe scheduled trip was supposed to take off at 7:45. Boarding started late and was very slow. My bag fit the meassurements and still was forced to check it (which I did not want to do as I did not want to be waiting an hour for my bag at my arrival as I had work early the next day. In addition there was airplaine traffic as it was "rush hour" instead of flying at 7:45 we departed almost at 9pm!!!! Have to pay for food Quality of tv monitors very poor And in an uncomfortable position No movie options No wifi although stated the aircraft has Non functioning electrical plug

Cons: The check in process at JFK was a disaster. The kiosk check in machines were constantly malfunctioning, where to line up was unclear, and staff acted frustrated. After several failed attempts with the kiosks you have to wait in line to check in at the counter anyways. It would have saved almost an hour of my time to just go straight to the counter-- had I been allowed to. I wanted to check a bag which contained some fragile items. Several bottles of wine which I wrapped in bubble wrap and cushioned with my packed clothes. I requested a "Fragile" sticker to be put on my bag. I was told "We don't do that here". So I asked if they handle ALL bags with extreme care and I was laughed at and told to go on my way. When I got my bag at my destination-- the outside of my leather suitcase was sliced to the lining. There were scuff marks and torn leather. My wine had been completely shattered. Not just a crack in the bottle, but flattened completely. My clothes were stained, my bag ruined. I don't know if putting a fragile sticker on would have prevented this, but I don't understand why they just "don't do that". We are trusting our property to the airline when we check bags. I will never trust American Airlines ever again. They don't want to know if I have anything fragile, and they don't care when I tell them.

Cons: Our flight was 3 + hours behind schedule. We didn't get to take off until around 11:30pm when our flight was supposed to take off at 7:05pm. I have missed my itinerary and cruise trip with family members. Now I have to wait 2 days to catch a cruise and reunite with my family in Italy. It's not fear that the airline don't take consideration for this kind of situation. We understand that Things happens and the airline takes precautions to make sure everything is okay before take off. However, I'm very frustrated and disappointed.

Pros: Not much.
Cons: There are NO ENTERTAINMENT, and I had two flights that were more than 5 hours each. It was not operated by British, it was actually American Airlines.

Cons: My family and I make I JFK -LAX reservation 4 months ago. We came to LAX three hours before our flight to make sure we get good seats. At the checking kiosk we did not have the option to pick seats , there was a message on the boarding pass that said to go see boarding agent. So we did, appreantly they over booked the trip and they were looking for volunteers to give up their seats!! Why did we have to be on stand by if our booking was confirmed 4 months ago!! They made us wait until the gate was closed and then they found us seats . This trip caused us mental anguish I will never fly American Airlines again

Cons: Cancelled flight due to multiple mechanical malfunctions that should have been checked previous to boarding. Held on the plane for 4 hours, another 4 hours in terminal of the closed airport once allowed to deplane, no communication, no food or water, put up in a hotel an hour and half away despite this being NYC, terrible customer service, no compensation, unable to get tofinal destination earlier than 24 hours later missed events in final destination overall financial and personal losses due to the inadequacy of the airline.

Cons: We boarded on time but were kept waiting 2 hours on the runway The entertainment system was broken so no screens worked the whole flight! Terrible,

Cons: Small plane, 6 seats per row, no individual entertainment. Not comfortable for a 7 hour trip.

Pros: Nothing
Cons: Delayed 1 hour because crew announced there was a discrepancy between # passengers boarding central records. Flight crew didn't do anything to comfort passengers during this. Captain made one announcement about turbulence once at the beginning but nothing else for 1/2 hour or longer long turbulence period. Crew took away tray without asking. Ran out of water. Doors did not open for quite awhile after docking but crew said nothing. Seats so small one had to keep elbows glued to body to eat without touching neighbors. Felt like cattle being driven to slaughter. Min

Pros: The flight was comfortable and kept to schedule.
Cons: AA staff at JFK airport were rude and unhelpful. Staff onboard the flight were excellent.