Pros: The customer service was excellent; from the phone to pick up to in branch. I was given exactly what I wanted; there was no push to up-sell me. It was a lighthearted & comfortable professional environment.
The vehicle was spotless (Inside & out.), & it drove like a dream.
I will definitely rent from this specific Enterprise, again. Thanks to all who made my renting experience an excellent one!
Jul 4 2017
Rep wasn't friendly, car had one issue
Pros: The car, overall was great, comfort, bells and whistles were great. However
Cons: The rep in Red Deer wasn't very friendly. He said all of 3 words to me while processing my reservation. The car itself was a turbo etc and had a delay in its excelleration, which wasn't nice to have happen in town, and it would have been nice to have that feature explained.
Cons: I didn't get the vehicle I expected. The vehicle I got had a lot less storage and the had the vehicle I expected available.
I was only notified the morning of pick up, and was asked to look for another company for my rental.
The vehicle I received had the same amount of seating but a lot less luggage room than the vehicle I ordered. My guests had sit sit with luggage on the laps.
The agent I felt with when returning the vehicle was extremely rude and argued with me about getting a receipt for returning the vehicle because it had not been entered in their system. I asked for a hand written receipt and she started shouting at me.
Apr 29 2017
Pros: Arrived to find our vehicle was upgraded to an SUV! Really enjoyed it!