1.9 HorribleJul 26 2021
The office was closed by the time I came to pick up the van. I was there 5 minutes late due to traffic. I went to another rental place and got there vehicle. I will NOT rent from Hertz again....
2.0 MediocreApr 14 2021
I called HERTZ the morning of my rental asking if they had a pick up service and I was told yes. I asked if I could schedule my pick up by 3:30 since my rental pick was at 4:00pm and was told there was no need to schedule my pick up to call back when I was ready. At 3:15pm I called and when I was asked my address I was told that I was out of the 5 miles radius by now it was 3:30pm. Then I was told that I could call Lift or Uber that they would pay for my trip. I requested a pick up from Uber which my trip cost me $52.79. Once I was helped I asked for my credit for the Uber ride and was told that they can only give me $15.00 however, they couldn't even give me the $15.00 credit since I booked utilizing a 3rd party. So bottom line they didn't give me the credit of $15.00 nor paid for the Uber ride. I also had to wait for them to go get the car washed.BETTER COMMUNICATION AND BETTER CUSTOMER SERVICE
9.6 ExcellentSep 16 2020
Even though the Google said that they close at 6:00, we arrived a little after 4:00 not knowing they close at 4:00. After frantically trying to decide what to do, they opened their office up for us. Thank you!The interior of the car was a bit dirty, but other than that, it was a great experience!
2.0 MediocreApr 30 2019
The wait was long. I did not get the car that I already reserved and paid for. Had to call their 800 number myself to request a refund because the Hertz at this location would not do it.What is the point of having a car reserved and paid for if Hertz just gave it to someone else because I was not there to pick it up on time? What worse. The lady came back to tell me there is another car, but I would need to pay more.
2.0 MediocreJan 6 2019
I had to pickup the car at 12:00pm,I got there at 11:55am and they sa.NOTHINGEVERYTHING,THE SERVICE THE PEOPLE WORKING THERE....THE PERSON THAT ANSWERED THE PHONE WENT I COMPLAINED (COSTUME SERVICE).THEY ALL WERE LAUGHING AT ME........EVERYTHING
6.8 GoodJan 1 2018
Forever to pick up the carSeems to be very disorganized. It took about 2 hours to pick up the car.
2.0 MediocreDec 29 2017
The most suck car rental companyCustomer attitude, receptionist attitude, the company policy
6.4 GoodMay 20 2017
Customer service was lacking at my return of the vehicle. Many customers waiting and no sense of urgency from employees. They seemed more interested in helping the phone in customers than the ones standing/sitting right in front of them. They also did not acknowledge some of the customers at all when they walked in. I did fill out a survey from Hertz about my experience.
2.0 MediocreFeb 2 2017
Time and VehicleThe members of the Hertz team were friendly and did their job wellI had to wait for about an hour to get my helped and on the road, with only 4 or 5 people in front of me and 2 attendants. They did not have my vehicle type when I got to the desk and was offered a lower vehicle when there were higher ones in the lot. It is not my fault that proper inventory is not held and I should not have to be the one to take the hit on quality for the same price.
9.6 ExcellentDec 31 2016
Excellent experienceI've rented cars a lot over my career but mostly from airport locations. This was my first experience away from the airport, so parking my personal car in the shopping center during Christmas was a challenge finding space. Once in the office, there was the anticipated line with everyone seemingly having problems. Finally getting to the counter, Danny was extremely helpful in upgrading our car and getting us on our way. Great value for a week's worth of driving less miles on my own car. We'll definitely be back again!