Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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10.0 "Incredible bar."
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9.8 "Awesome vibe."9.9 "99% said it was a
stylish hotel ." 9.6 "96%enjoyed the friendly atmosphere ." 10.0 "100% thought thehotel was luxurious ." -
9.5 "World class service."9.8 "98% found the
staff to be very friendly ." 8.3 "83% thought theservice was very professional ." 8.6 "86% said thereception staff was great ." -
8.7 "Breakfast is good."
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8.4 "Location is great."8.4 "
Easily accessible by car , said 84%." 10.0 "City centre within easy reach , said 100%." -
5.7 "Average cleanliness."5.4 "Only 54% said
rooms were clean enough ."
Overall Rating
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9.8 "Awesome vibe."9.9 "99% said it was a
stylish hotel ." 9.7 "97%enjoyed the friendly atmosphere ." -
9.3 "World class service."9.9 "99% found the
staff to be very friendly ." -
8.8 "Breakfast is good."
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8.6 "Amenities are good."8.6 "86% thought the
building was wonderful ." 9.8 "98% thought thearchitecture was beautiful ." -
8.2 "Location is great."10.0 "
City centre within easy reach , said 100%." 8.0 "Easily accessible by car , said 80%." -
5.4 "Average cleanliness."
Overall Rating
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7.7 "Nice rooms."
Overall Rating
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9.7 "Awesome vibe."9.8 "98% said it was a
stylish hotel ." -
9.3 "World class service."
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8.9 "Breakfast is good."
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8.4 "Location is great."
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8.1 "Amenities are good."8.1 "81% thought the
building was wonderful ." 9.7 "97% thought thearchitecture was beautiful ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.0review from
Excellent breakfasts. Friendliness of the staff and owner. Comfortable room. Superb location, close to Pittville Park and the town centre. Ideally placed for the Cheltenham Town football ground. Few hangers; requested more, which didn't appear. Loo seat needed fixing; pointed it out and nothing happened. Shower bath: shower unavoidably covered floor of bathroom with water when used. Extract fan not working.
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5.3review from
We thought the hotel was in a lovely position, very close to the shops. Excellent rooms, beds and bathrooms. Very relaxing and luxurious No irons in the room which would of been useful as we were only staying one night. Also we did feel that the hotel was aimed at the more upper class customer, and I think it would be nice if they could make all customers feel equally welcome. However was still a lovely place for a luxury break.
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6.3review from
very comfortable bed, and very clean rooms. no tea/coffee facilities in room
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5.0review from
no tea and coffee facilaties in room
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6.7review from
Reception & restaurant staff very helpful Prices for bar drinks & pots of tea & coffee etc too expensive by far. A pot of tea was nearly £9.00. Automatic addition of 10% service charges even on breakfast was ridiculous. I don't mind by tips too staff but I object to it being paid to the Hotel owner.
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6.4review from
Nice location, great staff, well appointed. They lost our reservation but it was sorted out after a number of phone calls.
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6.0review from
It is in an ideal location for visiting the racecourse and only a short walk to the town centre. The room quality and the service standard does not come up to the rates charged.
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6.0review from
Excellent breakfasts. Friendliness of the staff and owner. Comfortable room. Superb location, close to Pittville Park and the town centre. Ideally placed for the Cheltenham Town football ground. Few hangers; requested more, which didn't appear. Loo seat needed fixing; pointed it out and nothing happened. Shower bath: shower unavoidably covered floor of bathroom with water when used. Extract fan not working.
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5.3review from
We thought the hotel was in a lovely position, very close to the shops. Excellent rooms, beds and bathrooms. Very relaxing and luxurious No irons in the room which would of been useful as we were only staying one night. Also we did feel that the hotel was aimed at the more upper class customer, and I think it would be nice if they could make all customers feel equally welcome. However was still a lovely place for a luxury break.
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6.3review from
very comfortable bed, and very clean rooms. no tea/coffee facilities in room
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5.0review from
no tea and coffee facilaties in room
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6.4review from
Nice location, great staff, well appointed. They lost our reservation but it was sorted out after a number of phone calls.
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6.0review from
It is in an ideal location for visiting the racecourse and only a short walk to the town centre. The room quality and the service standard does not come up to the rates charged.
