Clean room and convenient location. Nice common areas. Mostly friendly and helpful staff. The best price for the overpriced area. This location has under gone a half hearted renovation. The price doesn't match the quality. The layout of the property is odd and there are no rooms with good views. Some of the furniture is banged up. The water temperature is difficult to control in the sinks. Sewer gas smells would come from the bathroom drains at night. Lower levels can hear movement from upper levels.
Good location and staff was very accommodating.
Vibrant lounge with a nice view of the marina. $30 valet only parking option!! Weird odor in the room
We loved the view, facilities, great beds and location of the hotel. No complaints.
Ambiance was great from the beachy/sea vibe in the lobby with the "flying" seagull sculptures hanging from the ceiling a wonderful scent machine in the lobby that makes you feel like you are at the beach. Very romantic setting at the outside bar complete with couches and fire pits. Beds were super comfortable. $30/day for valet parking is a bit steep when there is plenty of parking around the hotel. Give an option for people to park their own cars, even if you have to charge a fee.
The remodel is first class. The front desk service was fine. The dining was terrible. Slow inattentive service, overdone steak, raw salmon, overpriced.
My husband and I had a fabulous stay at the Marina del Rey Hotel. Our room had a amazing view of the marina, was very well appointed and the staff couldn't have been more helpful. I would recommend this hotel to anyone traveling to that part of LA.
I can't begin to find words to express how much we enjoyed our stay at the Marina del Rey Ritz Carlton! We arrived on a Wednesday morning with a sick child. The staff immediately took charge helping to get us situated with a room and going so far above and beyond ensuring that our stay was enjoyable. From the person who greeted us to take our luggage, to the valet, to the front desk staff to the wait staff in the restaurant and the gift shop (which opened up for us to get us meds in the middle of the night) to the manager who followed up even after we had left their hotel, every layer was kind, attentive and fantastic! They honestly made us feel like we were at home with family who was concerned about us. What a fantastic experience! T
I like the avalibiliy of the staff For a younger crowd in there 25-30 age it's not an appeasing hotel it's more for older crowd like 50-60 so for me being a pro Olympic athlete and being 23 yrs old I didn't enjoy it that much
Hotel staff was outstanding; from valet, front desk & concierge all the way through to pool attendants, room service and bell desk.
Staff is great, and generally a very nice hotel. Doesn't live up to our expectations based on previous experiences at other Ritz hotels. It feels tired, not as luxurious as others, and is starting to show some age without upkeep. A simple example would be the pool has cracked tiles and feels rundown.
Marina Totality , needs upgraded , bathrooms , amenities , need more restaurants .
the location room service food. the french soup was disgusting. There was also no glasses in the room. time it took to get the food valet parking took 15 mins to get our car
I've stayed here before for a few days - great location and generally a very good place to stay. However the room was a bit musty when I entered - not enough for me to want a new oom but noticeable. Facilities are OK - bathroom very cosy though. Would definetly stay again.
The service and staff were great - hotel is very nice!
Parking fee not included in stay
Room was nice and clean Parking for $37, valet only was a rip-off!
Service Rooms not ready for check in
The hotel is realy gret. Great staff, wonderful instalations..... So I really could live there. The price and the cost to park, once the garage is inside the building of the hotel.
Was given great upgrade; rooftop is fantastic Absolutely everything was great!
Great location, very new, and very nice staff! Perfect place in Venice.
Hotel Erwin is perfectly located on Venice beach, the staff is excellent, restaurant serves excellent breakfasts, nothing to complain about.
Miguel was fabulous and helped us in many ways, he went above and beyond. The entire staff was friendly and helpful The music on the roof did keep us up, and the ear plugs cost money
It was close and convenient to my son who lives in Venice. Stayed there in Dec. in the newer rooms on the top floor which was much nicer than the room I had this time. Also, I think the 6th. floor room was about the same price as the room where I was this time.(5th floor) Yes, I opened the sliding door during the night for some fresh air. It was difficult to sleep because of the noise(homeless sleeping in the alley) that my room overlooked.
We loved the new and greatly designed rooms, as well as the young atmosphere of the hotel. The rooftop bar will take off - it is a great place. We will be back! The staff needs some more time together to make everything run smoothly. But they were always very nice and friendly - thanks for a great time with you!
Only that it was on the beach......................... No parking onsite, no air conditioner, rooms were not as clean as should be ( m&m's under the bed), no screens on the windows,..................................
Location was excellent - fronts on Venice Beach and bike path. New renovation and design was excellent. Bathroom design is spacious, functional and attractive. We liked the secure storage for our touring bicycles. Restaurants and cafes nearby. No air conditioning. This wasn't a problem but it could be when it is hot .
I got a view of the beach from my room which was amazing! needs more toiletries and small things like a notepad and pen and info about what there is to do in Venice and santa monica in the hotel rooms. More pillows.
Small hotel but great area 47 rooms 18 parking spaces
Great hotel. We turned up at 11am and got checked into our room straight away. The room was clean and had comfortable beds (a luxury after 2 weeks staying in hostels). Hotel staff were helpful and polite.
people were extremely professional and friendly. place excellent. good for vacation.room essential.
The location is absolutely perfect, if you're after Venice Beach. Venice is certainly not for everyone and is a little edgy, but I loved it. I stayed in two different rooms during my stay and saw another one and it is true what the owners say - they have completely renovated every room. The rooms were very comfortable and the views are amazing. There is a little outside noise, but nothing that kept me awake at night. All in all I give it a 10 out of 10. Slight outdoor noise, but really nothing too bad.
Staff really helpful and friendly. Hotel and room spotlessly clean and comfortable. Generally good room facilities. Good cafe and restaurant opposite hotel. Santa Monica 5 minutes walk away. Beach 2 minutes away. Regular public transport into Santa Monica Centre - can walk along coast to SM - about 20-30 mins. Not really. Just found it odd that the hotel had all other facilities in the room except tea/coffee making. After a 20 hour journey from UK this could have been a disaster, but I did check with hotel before leaving and bought a kettle at Heathrow! Management have said they hope to have this put right in the near future - I shall be checking!!! The only other thing was that late at night the hotel frontage was so dimly lit and no street lights - not very inviting - that I wondered if I was in the right place - but the staff inside made up for that and despite this I would certainly stay here again.
My friends and I liked the location of the Cadillac Hotel. Right on the beach, and a 20min walk to the Santa Monica Pier. I don't think the price is worth it. I would only base the price on the location. I found that the staff were not knowledgable on the nightlife in L.a (especially). Considering there are younger adults that would like to go out and party a few nights. I feel that the staff should warn their guests about the area in the evenings. It isn't very safe, esp if you are alone. There isn't enough parking to accommadate all their guests. I found it a bit of an inconvience to have the sink and the toilet in separate rooms.
Brayant was extremely helpful and friendly
very helpful staff, they know the area and places to see
Right on the beach, great staff, restaurants and bars within walking distance. The downside of being ON Venice Beach is the screaming homeless outside your Windows at all hours. Also, the hotel walls are THIN. Not the place to stay for a good night's sleep
Loved the location, style of the room, staff. Pretty much everything about the HOtel appeals to our style. So glad we found this, we'll always make a preference to stay here while we're in LA.
Relaxing, eating out, enjoying the ocean view, and people watching, local characters
Nice private room with outstanding view of the beach. Easy walk to Venice restaurants and general wackiness tat is Venice.
great location, though there is not much to do in the area except of the sea. stuff ok, but nothing really special. The sink was blocked, the towels were stained, and a headboard had very strange stains. Would not stay again.
We like the location on the beach. The sheets were not clean, there were somebodies hair on them and black spots as well. The towels were not clean either. we thought someone had used them before. The room and bathroom was more than small.We could open our two suitcases one by one.The breakfast was not existing only one packed danish pastrie and bad coffee and the terrace was extremely dirty with dirty ashtrays and the only armchair was so filthy that we preferred to stand.
very friendly staff
The owner/manager/host was delightful and helpful. We didn't like having to sleep on the box springs without a mattress on top,and deal with the sink that wouldn't drain.
Twenty steps to the sand!! Ceiling fans would have been nice.
The location is fantastic They mention breakfast however it is only donuts and coffee/tea/juice
perfect location-cozy room- great staff -- I would definately stay there everytime I go to Venice
was close to business. mint candy that near broke a tooth. arrived near 1 pm was told to come back at 2pm without even checking tosee if there might be a room ready. . did not receive a vovchure to restaurant next door.'guty at front desk was somewhay rude.
The receptionist was very kind and helpful The furniture was not in the best shape
I didn't like anything about this place. There was construction everywhere that we weren't aware. The wifi ID/passwords did not work. Both beds in the room were old and lopsided. The room card did not work, after we left the room and returned we couldn't get back into the room.
Easy check-in/check-out. The bathroom, especially the sink area was too small.
Room 505 smelled of vomit and bed was lopsided, old and uncomfortable. was switched to 305 which was much better and was given free breakfast which we never used overall a notch below nearby courtyard marriott
The check in and out was quick. The staff was polite and helpful. The hotel is shabby. The carpet in the room was old and worn and the look of the room was tired. The bed was comfortable. There was an annoying low buzz sound all night coming from a corner of the room. Every time I used the sink the drain stunk.
We enjoyed how knowledgeable the person working the front desk was about the stay. We enjoyed that they had free internet and affordable parking ($12 - with unlimited entries). The hotel was very nice and kept together well and in a nice neighborhood. Within walking distance there is a beautiful mall with nice restaurant choices and shopping opportunities. There is a gas station next door and it is a straight shot (less than 15 minutes) to the airport. There was very little to complain about at this hotel. We were hoping for an included continental breakfast but it seems many places in LA didn't have that. The rooms were slightly small but still lovely and good for sleeping which is all we wanted it for anyway. (It should be noted that it still had a mini-fridge/coffee pot, lounge chair, desk, and TV). The walls are a little thin but we always take earplugs to hotels anyway because you never know what to expect.
Place was clean. Plenty of towels and hand cloths provided. They left a coffee maker with coffee Beans but I couldn't make it because there was no coffee filter. There was plenty of trash cans which was good but no trash bags in any of them. Also they decided to wake us up at 8am just to ask us when we were checking out. Why couldn't they come knock at 11 when that's the check out time.
The staff was nice and helpful despite a nightmare experience . I found a bedbug in my bed and it was a total nightmare. I would never stay here again and would warn everyone to avoid this place. I didn't sleep at all and had to clean all my luggage and launder all my clothes before returning home. Stay away!
Everything was great except I feel it was a little over priced by 25%. The price was a little high
The king-size bed was very comfy and warm. The hotel does not stock any tampons or pads? It seems like this would be a necessary courtesy item. For the price, it would also be nice to have had complimentary breakfast, as I've had this at hotels that were not as expensive.
Staff was friendly, courteous, helpful and did everything they could to make my stay comfortable. My room was upgraded after initial inconvenience of being sent to a room that was not made up. I didn't have hot water the first day, but that was fixed. Frig is big. I was given complimentary breakfasts for my inconvenience. Breakfast was okay, lots of carbs (bread, toast, pastries), fresh fruit minimal and not that fresh. Omlettes and cooked food was good, and I was immediately brought orange juice and coffee/tea.
Sheraton brand did not ensure a quality experience. Have stayed in other Sheraton's that maintain high quality I've come to expect. No food service available after 10pm. Security gate to parking lot prevented me from being dropped off and picked up at front door. Can hear noise from hallway /neighboring rooms because of thin walls. Felt like I was in an inexpensive hotel for spring breakers. Much better options available in the surrounding area at competitive prices. Definately will NOT recommend or stay there in the future.
We liked the Jacuzzi. The liner on top of the bed was dirty..
Clean room Some of the facilities have not been fully renovated.
Location for visit the main cities Breakfast not excellent!
The rooms were very clean. Staffs were very friendly and helpful. I'm very pleased with the service. Would definitely recommend to my friends and family. nothing really.. Was awesome stay! A+
It was near Sony Pictures Studio among other things which made it nice and convienent Breakfast isn't all that great, it's pretty much something you would grab at a gas station before going to work kinda breakfast
I liked that they remodeled The breakfast availabe The room wasnt finished. SMELLED LIKE PAINT! got a headache There was unfinished molding and trimming, Unfinished grouting in the bathroom. No hangers Only one towel. No writing pad or pen available
The staff were terrific. My husband had surgery at UCLA and our 2 night stay was pre and post surgery. The housekeepers and front desk staff were extremely helpful.
staff were very friendly and worth the price we paid.
Nothing. Room had no remote. My keys got disactivated randomly. Sheets had stains. Noisy construction early in the am.
Great staff (they knew all about bus routes and getting around), clean room and comfortable. Flat screen tv with cable tv. Continental breakfast was bagels, English muffins, whole fruit, delicious coffee, cereal, orange juice. Shower had good water pressure. Coffee maker and hair dryer in-room. A block away form bus-stop that was a 15min ride to Santa Monica. It was a tad noisy. I found the person above me really stomped around and also if there was anyone outside it was very audible. During the night I had no issues however.
My stay included my mother who is a senior citizen. I found the location to be very convenient to my site seeing destinations.
Very nice, clean, big rooms.
The shower water temperature was off and we couldn't take a shower without either freezing or getting burned The room was not cleaned in the afternoon (and we didnt put a dont disturb sign on) Also $18 for parking in the hotel you are already paying outrageous amount for is not cool.
10 minutes from Santa Monica & Venice but much more affordable Facilities seemed very nice, even though we had plans elsewhere so didn't use many of them Bed was comfortable Room was spacious & had mini-refrigerator Housekeeping cleaned the room much better than at most hotels We had an "accessable" room, which I don't remember requesting. This wasn't bad, but I wish there were a few normal height towel bars & hooks, in addition to the low ones. There was a coffee-maker but no tea bags for non-coffee drinkers
Our group had several requests, and the front desk was very accommodating.
Great staff, spacious room. Bed wasn't great, too soft.
$15 fee for parking for guests staying for the night.
The front desk staffers were very helpful, the hotel is beautiful and the pool was fun. The parking was ample and the location was great for our trip.
I normally don't do surveys but I have to share the experience at this Courtyard Marriotts. I am very impressed with the hispitality I received from the front desk. Everyone was smiling and cheerful, helpful and pleasant, curious and attentive. I was so comfortable and welcomed. I have not had such an excellent experience in a long time. I will recommend this location to all my friends and family. Not being able to stay longer.
1.) location- walking distance to Westfield Mall, CVS, movie theater. Close to freeway. 2.) free WIFI 3.) comfortable beds 1.) view outside is dumpster of CVS. 2.) noisy AC 3.) not all staff are friendly.
The service desk was very helpful and generous. The hotel is in a good location and has a cool aesthetic. LM 100 smells awesome.
I was really impressed with the price of this hotel, the food was fantastic and the location was great.
The location, parking facility, good service including business assistance with computer, The room change with rate change was not recorded so I was overcharged and had to fix this at check out, this caused a delay and unnecessary hassle.
Nice that they had free bikes available for use. Nice decor. Nice staff. Decent location, but not much within walking distance unless you are ok walking more than a half mile. Bikes are not available when it's dark out.
Did not lume anything. Lots of disssapointments First of all very very dirty hotel. Carpet not even vacuum and very dirty. Very small restroom. No minibar. The mezzanine restaurant closed at 10 and was very small. Waiters and valet parking guys nearly speaks English. Low cost employees and very unfriendly. Way too expensive hotel. Ugly expeirence.
Nothing Horrible housekeeping Late food arrival Couldn't get in touch with room service Cold shower Creepy placd
Classy design of the hotel. Would have liked a DVD player in the room
The beds were so comfy and inviting. The staff was very professional and kind. Free parking. Very nice stay We had no complaints.
The bed was unbelievably good.
The views were excellent. The towels and robes were excellent. The ambiance was nice. The bed was really comfortable, I fell asleep as soon as my head hit the pillow. The toiletries (soap, lotion) were insufficient, of inferior quality. The walls were paper thin, we could hear every conversation, every cough from next door and in the hallway, although we were on a starwood preferred guest floor.
Great café/bar room in mezzanine. Terrific customer service. Bicycles available without rental fee.
Lobby and common areas are fine/good. Illy espresso maker in room is good. Free parking was nice and offered glass of sparkling wine on arrival. Stuck us in a room that was like a prison cell with a Queen bed. King room was paid for and others were open. Shower barely allowed me to turn around and did not have a ledge for soap/toiletries so had to leave those on the ground. Also right next to an elevator bank. Room was not exactly clean either, mainly in the bathroom. Absolutely unacceptable. Highly disappointed because it was not cheap.
Friendly staff, nice beds, good location, breakfast included Lack of parking due to renovations no exhaust fan in the bathroom
Clean, convenient and friendly staff. Geat location. Parking could be challenging if you come late but they will always able to find you a spot
Pleasant day staff. Good breakfast.
Location The layout of the hotel
The Bed Flying bugs. They bite you when you are sleeping. These are not bed bugs, they are lite a little nat and they bbite when you are sleeping.
Very well equiped. Iron and iron board. Hair dryer. Safe, Microwave, Fridge, ice machine, vending machines, washer and dryer. Barbeque facilities. Very helpfull and friendly staff. Very clean. Not enough coffee. Wifi too slow.
The Desk Staff was helpful and exceptional If a pool cannot be added a public spa would be great
Staff is very friendly!
Quiet and useful location.Very helpful staff. Very good breakfast.
friendly staff, clean room with fridge no pool, few sitting spaces at breakfast, quite a long drive to the beach, pillow was flat! But still a good place to stay.
Terrific location with a well maintained & very clean guest room. Proximity to TJ's made the stay food budget friendly. Finally the staff we encountered were friendly & accommodating.
Nice rooms clean and with comfortable beds. We had a rental car and the organisation of parking was great free and with easy acsess. The rooms had a refridgerator and there was a store next door were you could shop for food.Internet access.
They wouldn't let us check in because I sometimes reside in an apartment in the LA area, even though I had booked it a week in advance.
nothing. backpackers, gamblers, noisy overnight. Too many drunk people in the lounge and smell terrible. Suite is very old, dirty carpet and sofa.
The rooms were fabulous and the food excellent
Hard to locate, parking for checkin dismal, also got blocked in, parking lot too small, also go blocked in. Front desk understaffed. Round bed(!) and squre sheets dont work. Bed cover unclean. No shelves or cabinets. Bathroom sink faucer loose, livin room furnishings worse than charity-store leftovers. Plants on the outside grow into the bathroom through the window. + + +. Nice interior landscaping, public area full of cigarette smoke. Lots of ceanup and repairs are needed for room 101. Read above
The price was great and the location was near almost everything Parking was a little tight
Pool a worker came into our room while we were in there to get lunch from the fridge, mold everywhere.
The pool was very nice if you love to swim. Vending machines downstairs are convenient if you want a snack or a beverage. Rooms were decently cleaned. The staff aren't entirely helpful or nice. DIDNT RETURN $35 SECURITY DEPOSIT, they even lied each time I called and asked for them to return it. They either leave you on hold or lie and say they returned it
Front desk employees were kind mold in shower, lots of it, wash clothes dirty, top sheet stained, sofa dirty and smell, carpet dirty and stink, drug dealers pool side, crack head sleeping in lobby, our car was blocked in by several cars took 30 minutes to leave, bartender told me to get my own ice out ice maker and I purchased a drink, I want a refund, I have pics also
No security.......unknown people in and out...very sketchy, not friendly staff or helpful...Would never stay there again.
The tiki bar/pool area was cool. Cockraoches were all over our room. We paid for 4 nights off the bat, same day as we checked in....after we saw all the roaches in our room, we packed up and asked for a refund for the 3 nights we wouldnt be staying in their facility. They were rude, wouldnt refund us, and didnt have the things they said they would have. Very dissappointed in this place.
Waited 1 hour and 10 minutes standing up at LAX to be sure not to miss it. I had to call back 3 times after my initial call as she told me he was on his way, he just left the airport, he's going to go back in 15 minutes, he's at the airport... Never ending run around. Another couple got in just after he and they were furious, they had been waiting 1 hour and 20 minutes! They asked to speak to the banger and were dismissed rudely by the lady at front desk. There was nothing she could do....
Receptionist tried to accommodate us in other rooms but it was impossible, all rooms were just as bad. Not a safe area, unsanitary, random suspicious people allowed to walk around the premises, bad parking, noisy, heavy smoking and uncontrolled alcohol consumption, roaches, very bad beds, rooms are not secured, guest fell near pool area due to poor maintenance. Rowdy, uncontrolled young people, apparent drug dealing and prostitution.
The hotel was conveniently located near the beach and restaurants. Hotel rented out pool area for private Lincoln event so guests had no access to entire outdoor pool area for all of Saturday, which was a big appeal of this hotel. Rundown with duct tape on the hallway carpets. They overcharged me for a number of items.
Rooms are well thought out. I wish that the cafe in the lobby would have more options.
love the Viceroy feel, decor and spaciousness. The bathroom was not quite as large as the Viceroy in Miami, but nice nonetheless. great water pressure too! the TV on the wall was massive, perhaps the largest I've ever seen in a hotel room. Was quite surprised there is no coffee whatsoever in the room. While they offer 'free' coffee from an urn in the lobby to guests, you still have to get dressed and go down the elevator to get. Miami room had an espresso machine; that should be standard.
Very quiet and well appointed rooms. Nice pool area. Difficult to get staff help after late arrival. Surcharge for 'coffee service' seems lame given hotel class.
Lovely, fresh interior. Friendly staff/ Our room was adjacent to the fitness center and someone was weight lifting (and dropping) heavy weights at 6:30 a.m. I thought gun shots were going off.