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Reception staff - excellent. None.
The stgaff on arrival were extremely polite, helpful and courteous. The room was clean and comfortable. Our stay was short but very relaxing. Comments re breakfast as in question 1
Peaceful hotel with good staff Not told about restaurant being closed, bistro food poor so dined out for rest of stay. Heating control in room not working
I stayed 2 nights with my girlfriend. The St Pierre is a beautiful place in a wonderful setting. The decoration is an original blend of tradition and modern design. We really enjoyed our stay there and plan to come back. No complaints
lovely hotel and setting not a good nights sleep ,i did complain but nothing done about it ,stayed in tulip room great but floorboards above never stopped moving,sorry to complain otherwise great
The setting of the Hotel was lovely. Rooms were great and staff very helpful.
Very good helpful staff, great location and beautiful grounds, very good food in the restaurant as well..
Lovely surroundings and entrance Room very small for 2 people - could not be ventilated as french doors. Shower poor. Room service breakfast poor - No plates for the toast. No rolls or marmalade. Only 1 butter and 1 flora pack on the tray. Very poor value at £14.95 each.
Excellent standard of accomodation together with superb customer service
Friendly, helpful staff
friendliness of staff, food prices very reasonable
friendly staff and excellent food in a lovely hotel. the new owners have made a great start.
The staff are very friendly and the location is superb - right opposite Chepstow Castle. The room (cottage suite) was a good size and very clean.
relaxed friendly atmosphere
Very friendly staff, good food, general common areas very comfortable Plumbing (banging in the pipes) the room kept me awake.
The location was perfect for the events we had planned. I would think other people might also find it attractive both for its own immediate surroundings and for touring the wider environs. The cleanliness and decor of the room detracted from what was on the whole a generally well-presented service. That the one member of staff responsible for the upkeep of the room should let down the efforts made by others was disappointing. However, I would not prevent this one issue from recommending the hotel to anyone looking for accomodation in the area.
It was close to the town centre. the t.v didnt work. The shower didnt work so was not able to have one before going to work in the morning. The hotel bar finished at 9.30. The hotel had no record of my reservation with bookings.com,was told i should have called them as i booked it on same day as i was staying to confirm, never had to do this before with any other booking made with bookings.com. Waitress in the morning needs to learn how to smile.
Staff - both reception & chef - were excellent & helpful
The food selection, presentation and service. Helpful staff No
Friendly Management & Staff
free broadband internet the shower was very poor
The room was clean and comfortable, the food was excellent (superb value for money);the staff were helpful; convenient location for exploring a beautiful area. Some traffic noise.
very convenient for a wedding at Tintern church on a busy main road
Friendly and helpful staff, great breakfast and location. great parking
The staff at the hotel were very helpful. The food was delicious and used many local ingredients, freshly cooked. The breakfast was one of the best I have had in any hotel.
Friendly and quiet
Small hotel friendly staff good food and very good value.
The staff, room and food were all very good. The hotel is located ideally for those that like walking etc. Nothing.
Comfort of rooms, excellent hotel food, friendly and helpful co-owners, ease of access to local sites of interest and enjoyable walks
Hoging the bridge
The welcome was good. There was an initial problem re the booking - 2 males who'd requested a twin room being given a double room - which was promptly resolved. Not something I would have thought about, but there was no raised eyebrow etc about the initial booking arrangement. Breakfast excellent, prompt pleasant service. Good location. The beds were hard and a little uncomfortable - but did not interfere with my sleep. Location quiet, no disco noise etc.. If you want a touring base with good central location and functional facilities - fine place to stay.
friendly staff, proximity to castle and other points of interest, pub was good the shower
Staff were friendly. Room was clean and comfortable. Food was excellent and the 7am start for breakfast is great for business people but... ... there was no internet in my room and I was informed by reception that it did not reach my room. It does not state on booking.com that internet is only availabe in some rooms so I feel as if I have been conned as my main reason for booking was the internet conection so I could complete and upload my reports from my room. Quite expensive for what it is. Breakfast should be included in the price.
food was excellent service good hotel staff freindly no water for hot bath shower poor
Being in the centra of town for the bike rally The room was very dated, carpets on the stairs were worn
It was close to all the local amenties.
Overall friendliness and willingness to help. None.
ease of access around the town
Central location, and value for money Car parking limited, but adequate for rooms in hotel