Guest reviews of Holiday Inn Express & Suites Chesapeake
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.7 "World class service."10.0 "100% found the
staff to be very friendly ." 9.5 "95% said thereception staff was great ." 8.8 "88% thought theservice was very professional ." -
8.5 "Breakfast is good."
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8.0 "Location is great."
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7.3 "Tasty food."
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7.1 "High comfort."8.0 "80% said the
beds were comfortable ." 10.0 "100% thought it waspleasantly quiet ." -
6.0 "Average cleanliness."6.0 "Only 60% said
rooms were clean enough ." 6.7 "67% thought thecleanliness of the hotel was average ." -
5.4 "Vibe was decent."5.4 "Only 54% thought, the
hotel was modern ." -
5.2 "Rooms are ok."6.0 "Only 60% said
rooms were clean enough ." 6.7 "Only 67% saidrooms were big enough ." 6.3 "Only 63% said therooms were modern ." -
4.2 "Pool is below average."
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2.8 "Terrible amenities."2.8 "72% thought the
building wasn't nice ."
Overall Rating
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9.8 "World class service."9.6 "96% said the
reception staff was great ." 10.0 "100% found thestaff to be very friendly ." -
8.6 "Breakfast is good."
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7.1 "High comfort."7.8 "78% said the
beds were comfortable ." -
6.2 "Average cleanliness."6.0 "Only 60% said
rooms were clean enough ." -
5.0 "Rooms are ok."1.2 "88% thought they were
poorly maintained ." 0.4 "96%complained about the bathroom ." -
4.3 "Pool is below average."
Overall Rating
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9.8 "World class service."10.0 "100% found the
staff to be very friendly ." -
8.5 "Breakfast is good."
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7.0 "High comfort."
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6.5 "Average cleanliness."6.3 "Only 63% said
rooms were clean enough ." -
5.1 "Rooms are ok."6.3 "Only 63% said
rooms were clean enough ." -
3.8 "Pool is below average."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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5.0review from
Close to interstate and mall area Cleaning staff were very unprofessional however front desk staff were very polite and welcoming
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9.0review from
Every encounter I had with the staff was friendly and courteous. I was there a week so they knew the purpose of my visit, asked how the stay was, passed along congratulations to my family. Made the stay more enjoyable. The rooms could probably use an upgrade, it appears this is taking place, for the price and expectations it was what I expected though.
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9.0review from
Very friendly staff. Enjoyed the hot tub and the pool. There was even fresh fruit in the lobby.
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8.0review from
Check in and check out went smoothly. Problems were addressed immediately. Staff very friendly and helpful.
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10.0review from
The best thing about the hotel was, the concierge. He was soooo friendly and welcoming! I would stay there again, if only for . It was a bereavement trip for my brother and I, but made us feel relaxed. Thanks for all the smiles, Hotel Employee! First, the room next door was vacant and required the door frame to be repaired, so there was no lock. It creeped me out just a little. The bathroom tile and hinges needed repairing/changing, and the pancake machine didn't work too well...bummer! :/
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9.0review from
This guest did not leave comments about this hotel.
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5.0review from
location was good for shopping and dining. unhappy with the breakfast and room service didn't clean as they should have.
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10.0review from
The hot tub in the room No
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5.0review from
This guest did not leave comments about this hotel.
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10.0review from
The staff were more than friendly and very attentive. Especially ! He made fresh cookies and was sure to call our room to let us know so our daughters could come get some. Very sweet man!
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10.0review from
The staff was very friendly and accommodating. The gym was being remodeled.
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10.0review from
The front desk person was very nice and helpful. They provided hot cocoa and home(hotel)baked cookies.The room was large and clean. Not a thing.
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8.0review from
the continental breakfast The gym was closed and I was unaware of this.
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7.0review from
staff are courteous and friendly. Pool is closed for renovation and we were not informed at the time of booking.
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2.0review from
It was pretty clean. Not well maintained. It was old and run down. Hotel staff were not very friendly. Pool and fitness room were out of sEric.
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3.0review from
We were not made aware that hotel was under construction before booking. Rooms and bathrooms were dingy and outdated with cracked tiles, dirty carpet, terrible lumpy pillows and the pool wasn't usable. There were no trollies to bring up luggage either
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2.0review from
Location and ease of check in. Rep at front desk was very nice and helpful. Gym being remodeled - not available. Pool being remodeled - not available. Both were amenities my family and I expected to use. Room was not well kept and breakfast next morning was dismal - barely any food and machines to fix breakfast out of order.
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4.0review from
Location Pool and fitness room under renovations. Wasn't given room I paid for. All ice machines broken except main floor. Pancake machine not working. Hotel staff misinformed on policies.
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1.0review from
Upon arrival at the hotel I was not greeted by the front desk staff and once I provided the staff with my name she informed me that I did not have a room because they are overbooked. Very rude staff and poor customer service! The staff neither did the manager attempt to assist me with finding another hotel in the area.This is the first Holiday Inn and Express that I have received bad service from!
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7.0review from
Everything was good
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5.0review from
Location is great for my needs when I'm I town. The price was affordable. The towels and bedding seemed worn and dingy. One towel was so worn it was frayed and looked as if it should have been used as a cleaning rag. I will not be returning to this hotel.
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7.0review from
Location, location... It was convenient & close to where I needed to be. N/A
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6.0review from
The manager was very sweet! They had free breakfast!! The staff could be a little more friendly
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8.0review from
The hotel desk staff was very friendly and helpful. The only real problem we experienced was the bathroom. My husband informed me that he was afraid to get into the tub because it only had three safety stripes and one of those did not completely adhere to the tub. You could not adjust the shower head, it looked really old and when pulling the piece up on the faucet, you almost became afraid that the whole thing would fall into the tub.
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7.0review from
Helpful staff, decent pool, decent breakfast - but definitely staff was best part. Was rather warm on the 4th floor and instead of a digital thermometer I had to crank the 'colder' and guess for the night.
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1.0review from
No not at all Well there was a water damage issue the night before . And they never called to inform me of this issue before I arrived to the hotel. Manger seem like he was frustrated from all the questions I was asking and also my sister . I asked for a refund
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4.0review from
I did not like the Hotel I think that the lobby looks very nice , the room need remodelation and smell funny, I think that they need to give some attention to the rooms as they do to the lobby I will find another Hotel next time that I need to go back to Chesapeake.
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10.0review from
My son is attending school in Chesapeake Va for aviation mechanics, I have his children for two years while he attends whom are 5, 7 and 15. The 5 yr old is autistic and I was afraid of neighbors in joining rooms may be disturbed, the rooms are pretty sound proof, you couldn't hear him in the halls, the rooms where very clean, comfortable beds and equipped with hair dryer, ironing board n iron, fridge and microwave and everything and anything you'd need for bathing samples! HBO too! The pool area was very nice as well as hot tub and excercise room, the free breakfast was great with choices for everyone!! I will always stay there while visiting my son! GREAT EXPERIENCE! GOOD JOB STAFF!!!
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10.0review from
I've stayed at this hotel twice and was pleased with the staff, the room, and the breakfast buffet. My boyfriend is a very hard person to please and HE was impressed with everything. When we requested a certain room type, the executive housekeeper over heard us, and was about to call her staff to have them clean it asap for us. Since we weren't in a big hurry to get the room, we declined her exceptional offer and went to eat. When we came back about an hour later, the room was ready. I would HIGHLY recommend this hotel.
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8.0review from
The stay was wonderful. It was close to the beach, Norfolk State University and my fathers house. The staff was very accomodating and quick to respond. It was nice for our family. We had everything we needed in our room and if it wasn't there we just called.
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9.0review from
Every encounter I had with the staff was friendly and courteous. I was there a week so they knew the purpose of my visit, asked how the stay was, passed along congratulations to my family. Made the stay more enjoyable. The rooms could probably use an upgrade, it appears this is taking place, for the price and expectations it was what I expected though.
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9.0review from
Very friendly staff. Enjoyed the hot tub and the pool. There was even fresh fruit in the lobby.
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8.0review from
Check in and check out went smoothly. Problems were addressed immediately. Staff very friendly and helpful.
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10.0review from
The best thing about the hotel was, the concierge. He was soooo friendly and welcoming! I would stay there again, if only for . It was a bereavement trip for my brother and I, but made us feel relaxed. Thanks for all the smiles, Hotel Employee! First, the room next door was vacant and required the door frame to be repaired, so there was no lock. It creeped me out just a little. The bathroom tile and hinges needed repairing/changing, and the pancake machine didn't work too well...bummer! :/
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9.0review from
This guest did not leave comments about this hotel.
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10.0review from
The hot tub in the room No
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10.0review from
The staff were more than friendly and very attentive. Especially ! He made fresh cookies and was sure to call our room to let us know so our daughters could come get some. Very sweet man!
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10.0review from
The staff was very friendly and accommodating. The gym was being remodeled.
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10.0review from
The front desk person was very nice and helpful. They provided hot cocoa and home(hotel)baked cookies.The room was large and clean. Not a thing.
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8.0review from
the continental breakfast The gym was closed and I was unaware of this.
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8.0review from
The hotel desk staff was very friendly and helpful. The only real problem we experienced was the bathroom. My husband informed me that he was afraid to get into the tub because it only had three safety stripes and one of those did not completely adhere to the tub. You could not adjust the shower head, it looked really old and when pulling the piece up on the faucet, you almost became afraid that the whole thing would fall into the tub.
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10.0review from
My son is attending school in Chesapeake Va for aviation mechanics, I have his children for two years while he attends whom are 5, 7 and 15. The 5 yr old is autistic and I was afraid of neighbors in joining rooms may be disturbed, the rooms are pretty sound proof, you couldn't hear him in the halls, the rooms where very clean, comfortable beds and equipped with hair dryer, ironing board n iron, fridge and microwave and everything and anything you'd need for bathing samples! HBO too! The pool area was very nice as well as hot tub and excercise room, the free breakfast was great with choices for everyone!! I will always stay there while visiting my son! GREAT EXPERIENCE! GOOD JOB STAFF!!!
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10.0review from
I've stayed at this hotel twice and was pleased with the staff, the room, and the breakfast buffet. My boyfriend is a very hard person to please and HE was impressed with everything. When we requested a certain room type, the executive housekeeper over heard us, and was about to call her staff to have them clean it asap for us. Since we weren't in a big hurry to get the room, we declined her exceptional offer and went to eat. When we came back about an hour later, the room was ready. I would HIGHLY recommend this hotel.
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8.0review from
The stay was wonderful. It was close to the beach, Norfolk State University and my fathers house. The staff was very accomodating and quick to respond. It was nice for our family. We had everything we needed in our room and if it wasn't there we just called.
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7.0review from
staff are courteous and friendly. Pool is closed for renovation and we were not informed at the time of booking.
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7.0review from
Everything was good
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7.0review from
Location, location... It was convenient & close to where I needed to be. N/A
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7.0review from
Helpful staff, decent pool, decent breakfast - but definitely staff was best part. Was rather warm on the 4th floor and instead of a digital thermometer I had to crank the 'colder' and guess for the night.
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5.0review from
Close to interstate and mall area Cleaning staff were very unprofessional however front desk staff were very polite and welcoming
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5.0review from
location was good for shopping and dining. unhappy with the breakfast and room service didn't clean as they should have.
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5.0review from
This guest did not leave comments about this hotel.
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2.0review from
It was pretty clean. Not well maintained. It was old and run down. Hotel staff were not very friendly. Pool and fitness room were out of sEric.
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3.0review from
We were not made aware that hotel was under construction before booking. Rooms and bathrooms were dingy and outdated with cracked tiles, dirty carpet, terrible lumpy pillows and the pool wasn't usable. There were no trollies to bring up luggage either
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2.0review from
Location and ease of check in. Rep at front desk was very nice and helpful. Gym being remodeled - not available. Pool being remodeled - not available. Both were amenities my family and I expected to use. Room was not well kept and breakfast next morning was dismal - barely any food and machines to fix breakfast out of order.
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4.0review from
Location Pool and fitness room under renovations. Wasn't given room I paid for. All ice machines broken except main floor. Pancake machine not working. Hotel staff misinformed on policies.
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1.0review from
Upon arrival at the hotel I was not greeted by the front desk staff and once I provided the staff with my name she informed me that I did not have a room because they are overbooked. Very rude staff and poor customer service! The staff neither did the manager attempt to assist me with finding another hotel in the area.This is the first Holiday Inn and Express that I have received bad service from!
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5.0review from
Location is great for my needs when I'm I town. The price was affordable. The towels and bedding seemed worn and dingy. One towel was so worn it was frayed and looked as if it should have been used as a cleaning rag. I will not be returning to this hotel.
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6.0review from
The manager was very sweet! They had free breakfast!! The staff could be a little more friendly
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1.0review from
No not at all Well there was a water damage issue the night before . And they never called to inform me of this issue before I arrived to the hotel. Manger seem like he was frustrated from all the questions I was asking and also my sister . I asked for a refund
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4.0review from
I did not like the Hotel I think that the lobby looks very nice , the room need remodelation and smell funny, I think that they need to give some attention to the rooms as they do to the lobby I will find another Hotel next time that I need to go back to Chesapeake.
