Overall good. Plenty of legroom and fairly comfortable seats. No issues with capacity and the overhead been even though most people brought several carry-ons on. I don’t think Breeze really enforces the pay for a carry-on rule.
My experience is typically great with Breeze. This trip wasn’t any different.
I would have liked to listen to music and that was not a choice. Would have liked a meal on almost 5 hour flight. 1st class not as nice as others.
Great! Only problem is we can’t use the northbound flight on this route as it arrives much too late and is not non-stop.
This was my first time flying your airline and it was okay. The people were nice but I am not used to all the add ons and no movies or even water. But I knew it was going to be that way. I think I prefer paying for the extras to be more comfortable.
Purposely delayed the flight by 2 hours and 58 minutes so that they would not have to give me the FAA mandated refund for a delay of 3 hours. Offered flight credit instead. All that is offered on board is water and coffee, everything else costs money. They charge you for carry on and checked bags. Would not fly again.
This was the first time that I traveled on Breeze Airways and I was very surprised at how well everything went. The flights attendants were very friendly and always had a smile in their face. I will not hesitate to travel on them again.
Even though the flight was delayed my overall experience was great!
Did not like the fact that I was charged to take on a bag I usually put in the overhead
Outside of a 30min delay getting back home; this an excellent airline and will definitely use again.
It was good. Last flight was delayed but I always say that is in God's plan
Red eye from San Diego. Temperature of the cabin was way too warm and the air duct flowed very little air.
Overall good, just screaming kids in the area the whole flight.
My experience will Southwest was good. I wish there was more entertainment and the boarding process was slow at time but other than that my experience was great definitely will be flying with SouthWest again.
Flight was delayed by 2 hours, meaning that a flight to Dwnver which should have arrived at 11pm came into the airport at 1 am. Made for a very long day.
I think Southwest is the number one airline that anyone can fly I have flown for the first time Frontier and what a joke and their customer service United was a very strange experience I'm only sticking to Southwest from here on out for sure
Great job! My family doesnt fly often but we felt safe 100%
Great job Southwest! My family doesn't fly often but we felt safe the whole time.
It was great. The gate staff were very helpful in Portland when my son forgot his rolling bag and had to go back to get it just in time to make it on the plane. We really appreciate that. Great job!
WIFI was great. My selection for seating is an aisle, but during my trip, I never had an aisle seat. If we can get that corrected, I will be thrilled. No snack or drink on this flight.
Missed the Flight from Atlanta to Roanoke due to initial flight from Houston being 2hr. late. Now waiting 17hrs. till my first available flight.
I was told that they needed to check my bag at the gate and to pick it up at the gate in Richmond. No big deal. I know they can't control the weather, but we flew around RIC for 45 minutes to avoid the storm and were 25 minutes late leaving as well. Once we landed, we were told to go to baggage claim to pick up our luggage. I went to bathroom, paid for parking, and went to the assigned baggage claim location. United flight people came down with us as well. They got their luggage immediately. Next, South West people came down about 10 minutes later. They got their luggage next. We finally got our luggage around 30 minutes in waiting. Was not a wonderful experience. No reflection on Delta, but the ground crew was lousy at best.
Never got on it. Was re-routed through Detroit and am still in airports 12 hours later waiting for my connecting plane to arrive.
Flight was delayed and no reasons provided. After the passengers were boarded, the crew made announcement that the captain has jot arrived and he would take another 15 mins. All passengers patiently sat until the captain came and started. Terrible experience!
Seats were really tight and the seat belts did not give enough slack.
Great flight. On-time, comfortable, clean aircraft, and offered snacks pre-flight to plan for a potentially turbulent route. I wish there was Wi-Fi an all Delta Aircrafts but for a short flight this is not much of a problem.
Flight was changed from departing from Boston to departing from Detroit.
Older plane and it came with Fleas and flea bites!
Wifi wasn’t working well so we couldn't view any media.
Old plane with small unviewable screens. Crew was great. Boarding was quite quick.
It was extremely hot in the cabin the entire flight, vent air was worn
The Wi-Fi did not work, so you weren't able to watch entertainment on your own device. They did not have wired headphones so you couldn't watch it on the in-seat entertainment screen either. There was plenty of time to do a drink and snag service but the flight attendants chose not to.
Great experience, boarding was fast and efficient, so much so that we arrived to Chicago very early
Comfortable seating POS to IAH. Food options were satisfactory. Good seat from IAH to ANC. Food options could be better.
The flight did not have its customary snacks during the flight. Apparently they were never loaded on the plane.
Flight was delayed 5 hours. Updates kept changing. Sears were extremely cramped. Very little leg room. Flight attendant was rushing through with drinks and hit me in the knee either the cart and didn’t apologize. They gave a 15 dollar voucher in airport which doesn’t buy. Much and it was so late that choices were limited.
Have not had a flight out or returning to Norfolk that has not required maintenance, and a gate delay. Properly staff the crew so maintenance can be performed without last minute emergencies on each flight and there is enough staff to have gates prepared for inbound flights. Staff to ensure the safety and on time service vs. profit.
Always pretty good as far as I see it. Staff was friendly and process was quick to get on and off.
I understand weather is an issue, but making us chase our plane down at five scheduled gates across three terminals in an airport the size of O'Hare was unfair. They'd have probably been better off to leave gates as TBD until the inbound plane is in final approach instead of running us all over the place. Also, props to the consistently-unprepared ground crew in Richmond for once again leaving my lane parked short of the gate because they couldn't have a crew in place on time with 2 hours notice...
cabin crew was OK, food was OK, the trip from the US to Munich was actually pretty bad comfort wise. Noisy aircraft, lights never dimmed even in Business class (night flight) barely sufficient amenities for the price. I have millions of miles with United but TBH American is gaining ground and Delta has always been marginally better then United although on paper United has more longes and cheaper upgrades.
Not great. I understand delays happen due to weather and crew issues, but it was unacceptable that no agents were available at the counters inside the airport for customer service or help getting on a standby list. The app was not helpful either. I stood in line for an hour waiting for someone to show up at the gate to help me get on a standby flight. Customer care does not seem to be a priority.
Mechanical delay > Crew Time out. No communication to passengers. Crew time out was positioned as a surprise (even though it must have been know at the time of boarding that the crew would time out.
Long delays to board due to mechanical issues with plane.
Aside from the little delay, overall was flight good. Made it safely. Thanks!
American Airlines flights are always delayed for some reason. It took 9 hours today from Atlanta to Austin. I will go back to Delta.
3 hour weather delay followed by 1 hour (and counting) maintenance delay. UGH!
Flight was delayed , waited in the tarmac for 3 hours and then came back and was cancelled
Delayed almost 4 hours for a 45 minute flight with no explanation.
The flight was excellent, provided that we had inclement weather. We departed earlier than scheduled and arrived early. There was a little turbulence, but nothing to be worried about.
I disliked that I didn’t have a flight today, not entirely sure why I’m being asked
