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the spa was v. good. signs to elevator and spa were confusing
This hotel is quite simply wonderful. It has genuinely warm and friendly staff, architectural beauty, a stunning location and fantastic faccilities. The place exhudes style, charm, elegance, and luxury with not a hint of snobbery or stuffiness. After my all to short stay I felt thorourghly refreshed and rejuvinated.
Excellent Hotel at Interlaken. Location is excellent. Conceirge service is excellent. Rooms are spacious. Take the Jungfrau View and try to be there in sunny days They did not provide Iron to the room for safety reason. We aked for exception because our luggage arrived four days after us and all clothes needed pressing. I understand the safety rule but I dont appreciate not considering our special case.
The hotel is lovely, especially the spa and pool area which is excellent. They offer classes every day, I did a qi gong class and water gym class, both very nice and enjoyable. The hotel takes very good care of its guests, and the conceirge desk is very knowledgeable and helpful.
the kindness of the all staff and the bar's staff were very kindness
Location with lakes and mountains. Luxury hotel. One of three restaurants closed in early October (seasonal) and spa closed as a result of small fire.
visited the Tellspiel and use ofhotel wellness faciities only the room prices when booked direct with the hotel
the spa the price
The whole slightly olde worlde ambience gave off a feeling of past opulence without feeling overwhelming. The general comfort and the helpful and welcoming attitude of the staff made for a most pleasant experience Not a single thing, although I did miss the complimentary tea and coffee - but only very slightly as the complimentary fruit more than made up for it.
A magnificent hotel which provides an excellent breakfast and very good front office staff Did not have airconditioning for the hot weather. Also our booking was for rooms with a river Aare view but we did not get these rooms which was disappointing.
A very beautiful hotel, and centrally located. The room was very small, and although our booking stated a room with a view of the river, we stayed in a room facing the street.
Hotel staff, also they didn't like muslims they told me you can't take your dinner in linder hotel restaurant because ofmy wife wears a headscarf ''hijab''. also Old furniture breakfast good
Good location. High quality hotel at reasonable price.
The doors key need to improve. the breakfast was so bad. there are so much noisy.
Liked pretty much everything. Service at this hotel is excellent and rivals the best I've seen anywhere in the world. Great Job! What was special were the little special things that the staff do... valet parking, afternoon tea, weather tips, ... and that management have thought of e.g. the reading room, the bar. Location is excellent at the heart of Interlaken... we would definitely go back on any future trip to Switzerland. CHF 5 service charge for hot water I felt was unnecessary.
Breakfast is good. Internet facility is not good, especially for smart phone media. And I felt insufficient motivated hospitality in responding to hotel guest request.
We (family of 2 adults and 1 child of 8 years old) liked the new SPA facilities the most. Modern pool, sauna and turkish bath area. Although our room was very specious (room 516, top floor, corner room), we think the room needs urgent redecoration. The time stood still for over 25 years in this room and it isn't 5-star at this moment.
Service accommodating and professional A few Unappreciative guests
Old style building. Rooms are unlike the new `plastic' out-of factory hotels. Maybe they are not the newest ones, but overall impression very positive. Very nice staff in the restaurant.
Breakfast was very good. We also like the staff.
The hotel staffs were consistently helpful, and it certainly helped that we were greeted by 1 very pretty face. The decor was traditional, but not dated. We had 2 balconies! how to beat that. Location is not that far from Interlaken Ost station, but the hotel also provides visitor pass which affords you free travel within Interlaken (up to Beatenburg, Ringgenberg). The included breakfast was the best we had for our Europe trip. There was no wifi in the room.
The staff was friendly. and the availability of wireless internet connection. The Hotel Interlaken should be rated maximum 3 star. the service was slow, it took a couple of calls to the reception to finally get an iron. at night no one would answer. i had to go down to the reception myself to ask for extra pillows. as for housekeeping cleaning the room/bathroom was minimal!
The relaxed atmosphere, and the lack of formality, in comfotable, pleasant surroundings
An excellent central location. Very nice room for the price. Good size for two people, spacious bathroom.
Easy to get to beautiful surrounding areas. Staff very helpful. Great to be able to make a hot drink in the room. Internet attached to TV not great. Better if one could have used it at the desk provided.
One of my favorites. From the wonderful breakfast, to the quaint balcony off of my room. Great stay. Great city.
closeness to the city center and train station. Nice room, and breakfast buffet.
Location is good, losed to the station. Hotel staff is not so familiar.
1.the hotel is near the interlaken ost station 5min by foot. 2.the hotel upgrade our room.we stayed in a large room as a stuff told me .3.baby cot in the room.3.the bathroom insida the large room was big. there were no room service during our stay,they were renewing the two restaurants.
the food was good yes . there was repairs and renovations going on and I think we should of been offered a small discount
The weather turned cooler during my stay so lack of AC OK for me. So many Asian tourists
The receptionist was so friendly and helpful. The wellness center was enjoyable. Our room had a balcony with an amazing view of the mountains.
It is well situated, close to Interlaken Ost. Beautiful building. Beautiful view on the street. The reception area is warm, elegant, classical. There seems to be a disconnnection in the room design in the building beside it.
Excellent location,very friendly staff-speak english Price
the hotel is sizeable, have all the essential facilities. staff are helpful and nice too far away from the railway station. Especially when you travelling with luggage and ski equipments.
The size of the room is good and they gave me the room with two windows facing mountain The facility of the room is simple as 3 star hotel. The comfort of the room is not good.
It´s a big hotel, appropriate for big group tours. If you are not in a tour ,you can find better options in Interlaken
Beautiful historic building centrally located. Overpriced for what it offers. Should be updated occassionally given prices.
Even though it was an old style hotel it was very clean, also the wellness centre was great.
Staff was good and friendly.hotels are clean. I ask about amending my duration of stays , they told me I can't, they will charge me for whole stay as I booked.i find I was stack into a contract.no flexibilitiy.
Very nice and helpful staffs.
The restaurant next door (attached) was very good. Made all the better by Kati who was very personable and attentive.
Good location, easy walk to train station, lake and local restaurants. Very friendly reception staff. Room had nice view of the mountains.
Very comfortable hotel with helpful staff. In a very good location, close to the train station. Easy access to the Jungfrou. Unfortunately, I chose the time of the drums and pipes festival. The very loud music went well into the night and early hours of the morning. Not the fault of the hotel, of course.
The free upgrade on arrival was a very pleasant surprise. The view from the room was outstanding with fabulous views of the Swiss Alps.
The hotel staff was also very kind and very helpful ! Room a bit old fashioned but clean and nice. Not that close to the ski slopes nor ski-lifts but it's ok
In this hotel you can enjoy a central yet quiet location (5-10 min. walk from Ost Railway Staton) so it is very convenient to travel all around the region.The stuff is really wonderful:always ready to solve all you problems dealing both with the stay in the hotel and organizing leasure activities(excursions and so on).Calm, cosy,clean rooms.You really feel at home! It was our second staying here, definitely will choose this hotel another time.
I liked that it was close to everything, especially the train station. It was a nice comfortable hotel. It was affordable. The best part was probably the staff. They were all wonderful!
An excellent and peaceful location, ideal for family and near to both the railway stations. A bit too expensive.
Local Bus pass infront of This Hotel. take care is OK. No accessories for takea bath ex. soap.
The villa staff were very helpful and excellent service. I liked the concept very much.There is huge kitchen with dining tables, lockers, games, playroom for kids,swimming pool,etc.I could buy train tickets to Top of europe at the villa. The staff could guide me the trip very well. The ventillation in room(6bed) is not adequate.It was stuffy and we had to open the windows.But since our room was in ground floor, we did not feel secured keeping the windows open thoughout nite.
It has a nice view infront of the hotel. It is clean and comfort. The kichent is the best!
It provided the card of visitors,it's useful for us.It also provided two coffe~~ well, i book a double room but it gave us a 4-person room!!!!And we had to make bed usings ourselves.Besides, It's a bit longer to walk from the train station.
Wonderful,friendly and helpful staff. Very clean and family-friendly.Free wireless internet.
A very nice, clean hostel. Good position. I prefer it to many other hotels I stayed.
Lovely and helpful staff, clean room, nice breakfast, verry well located in the center of interlaken. tip top ! none
Great location, excellent facilities. No airconditioning.
hotel staff very friendly and helpful. food quality excellent internet signal was not strong enough for you to work from your room and forced you to work in the hotel lobby.
Swimming Pool Location - no buses nearby Breakfast - insufficient fruit , poor coffee Superior room had no air con
Very helpful staff
The staff of the hotel are really amazing and helpful. The Quality of the Hotel is Poor.the furniture is very old.I have been to many hotels all around the world but it is my first time to stay in a room with two bath rooms. for reference, I stayed in room # 10
If you need to rent a fan, the hotel charges CHF5 a night! It's outrageous. Other hotels supply fans free of charghe.
Very nice hotel. Rooms were very nice and clean. Staff was very friendly , helpful and the breakfast was excellent. Great resturant with good food and friendly staff
They helped us find things to do and places to eat. The room was big, nice and clean. The staff was very helpful and easy going. The pool is a good addition. The television in the room was from the 80's with a nice flat screen costing 200$ it wouldn't be too much to put one in. They charge for internet.
The location was great, everything we needed was nearby or a short walk away. The view our room was amazing.
Very helpfull staff, clean rooms, nice garden, quiet area. Some rooms have an 'old' look.
Nice location, nice staff and good breakfast for the value of money. The free internet connection is only good at the hotel lobby. The connection is almost non existence in rooms so not good for those who want to work from room.
Lovely traditional 17th century house kept very well by the owners - nothing was too much trouble for any of the staff & the food was excellent for both the buffet breakfast or if you indulged in the restaurant for a meal at night. Nice, cosy room with everything you need for a totally relaxing stay. Sometimes the internet in the rooms does not work very well but this was only an occassional problem & easily solved by sitting in the reception area if you're internet needs are urgent.
Very quaint place, the owners and staff made us feel really comfortable and relaxed, and the owner's golden retriever - Gina - made the place feel like home. Assistance was always right at hand, since it is a small place everyone has many jobs so they have placed a phone at the reception desk with the number to call if they are away, or someone is always just down stairs in the restuarant. The restuarant menu offered many different things to experience and we enjoyed all we tried. Location was perfect and bus passes are provided, but sometime have to be requested. They helped make our Christmas in Switzerland a holiday to remember. I had no problems but do know that some of the bathrooms were small and tall men may have problems with some of the low ceiling beams. Personnally I felt the historic features added character.
This city surrounding with mountains is nice and peaceful place to stay for travelling to Jungfraujoch in the next morning. This hotel is wood decorative swiss-style. Hotel's staffs are very helpful and kindness. Actually, we have to leave the hotel in the early morning before breakfast time, but she prepared our big breakfast pack for eating during travelling on the train that make us surprised and impressed. The bath room is so big than we expected. If we have a chance to go to interlaken again, we will not miss to stay at the Hirschen hotel. Nothing!
The family room was very large and good for families with children. The location was decent but we were traveling with my 76 year old grandmother and it was a bit of a hike from the train stations and town.
We were impressed by the facilities provided at the hotel and the food at the restaurant was also really good authentic swiss cuisine.the staff was very polite, spontaneous and helpful nothing at all would definitely recommend the place to my friends to follow
The whole experience at the hotel was that good i would go again but for longer, it was clean, the staff very friendly, food excellent and brilliant value for money.
Very friendly staff. We arrived late (10:30 PM) and they were very accomodating, although we had to call them first. Gave us a very big room because we were traveling with a baby for no extra charge. Limited parking.
Hotel guest room was very dirty, in particular the bathroom with broken tiles and very dirty floor. Had to wipe it before using it.
The people were very nice and the location was great for us. a bit of a bigger room.
The staff and the views were both excellent. We were very impressed with both, plus the location. No issues
the veiw of the mountains was great,room was nice enought room for 2 breakfast was very good!!!!! very helpful staff recommend a very good italian restaurant one of the best we had in all of our time in europe!! the elevator smelled very bad like sour milk wooded floors very creaky when walking still very nice
The staff was very helpful and the beds were spacious. We stayed in a twin/double room with the beds put together and it was more than enough room for two adults and a six and two yr old. The floors are very creeky.
Children crying could have been stoped by the staff
good location and nice view the price to expinsive
We had a room with a view of both the river and the mountains. Very nice. Also, the staff was excellent, especially Erich at the front desk.
the helpfulness and friendiness of the staff
Staff friendly and helpful No bar and restaurant and bar facilities
Rooms were great, plenty of nice touches to make the stay comfortable. Parking is very convenient, 10 CH per night, and entry to hotel is nice. Quiet part of town - short walk to more populated area. Wifi in our room (triple on the first floor) was HORRIBLE. Had to use our (roaming) data. But, worked great in the lobby, so I am sure not all rooms are affected.
Its good and worth the money Timings of reception must be made convenient for long distance travellers.
Everything. Good swiss beer. Great Breakfast, Very helpful staff. All was very good
The location is excellent 2 minutes walk from west train station. Hotel Staff are very friendly and helpful. Room size was ok and it was clean with good furniture. The room did not have a mini bar
The location, very near to the rail station, was ideal. The accommodation was extremely comfortable and we were made very welcome.
Comfort of the room, staff, free internet
clean, quiet, convenient, nice service
Nice hotel staff and free internet. Location is good and also very good breakfast. Nothing
yes internet is not free
Very clean hotel and great location from train station. Food was excellent and hotel personnel very attentive Not really
Excellent location close to the Interlaken west station. Good comfortable rooms. Clean hotel with a good restaurant. No free internet facility.
The staff is very friendly and cooperative I recommend if possible MiniBar and more TV English channels
The location. Yes, it was to hot though the website said it's air conditioned hotel.
the location we got a shockingly small room for the price we paid
Andy, the manager was quite helpful in every way. The other staff was curteous as well. The location of the hotel is in a nice area and the breakfast was tasty. no
The morning we left. The manager never welcomed his guests. He only talked with his friends.The room was cold. Carpet smelled of mold and others. Short of staff.
Third stay at this hotel and it has been a pleasure every time!
Very friendly staff. The double room was big though the single room was small. Very clean, easy acess to the Interlaken West station. Nice locality. Very good breakfast. A good value for money.
The Room was excellent with a good vriew, the restaurant, the atmosphere everything was really very very good. The lift. it was too small, but then its ok, manageable
Friendly staff, good breakfast, good value Nothing worth mentioning -
My family and I enjoyed the Beausite. Michele, the front desk receptionist, was fabulous and helped us with all our problems. The dining room was beautiful and the entire place was charming with the Swiss painted art incorporated throughout. I think they need to update the bathrooms and bedrooms a bit. They were a bit outdated. Everything was very clean, just a bit outdated; however that being said, everything was still very charming.
The view from our window, the size of the room and the comfort of the bed. Excellent breakfast, as well.
the cosyness of a friendly samoll hotel lack of room safe
Location, friendly of hotel staff. lakeside. free parking. no room service.all rooms are the same.
Enjoyed my stay and the position of hotel and its food and service would stay again
the staff helpful and the location is nice, bus station near by the reciption closes at 8 pm. the pilow wasn't good.
Close access to lake and ability to do water sports . Plus close access to nature walks.Eating area was good. The room, in the old building above the dining area, was very basic, with old mattress, need for a second pillow, and no air conditioning.TV was very old.Upstairs lounge had a newer one but whole room was uninviting given the age of everything else in that room. My partner described it as a old guest house style. It was noisy(even with window closed).For what we paid, I was disappointed.
Large clean rooms. Friendly and helpful staff. Good location near Interlaken.
The restaurant has a modern look, although the meals are pricey. The setting by the lake is absolutely gorgeous. The rooms are very outdated and need to be renovated asap - it is like travelling back in time. It's unfortunate, because of the beautiful setting
Great view of the lake The room was terrible, dirty, full of bugs (flies and ants), outdated 70's style furniture. The sheets were dirty and we had to ask for them to be changed. We checked out two days earlier than planned.
The hotel is next to the Lake Thun. It provides very good breakfast.The rooms are very comfortable
everything was more than expected! the staff were very friendly , the view was amazing and relaxing. really was a memorable stay. we will come again!
The view from the room was fantasic. Room was clean and comfortable and the bus stop is very near the hotel. The free breakfast was also a good start to the day. There was no place to get dinner when we got back from exploring Interlaken. We had to skip dinner and go to bed hungry.
The warmth of the room was unbelievable. The shower was a bit small and the shower head needed support during showering. If turned on full then it had a mind of its own. Wish that we had known there wan't anywhere to eat locally in the evening as everywhere in cluding the hotel had closed for the winter.
Fascinating View and excellent service & staffs
fantastic views, helpful staff, great breakfast no restaurant
Room was tastefully designed and very coomfortable with an awesome view over the lake.
The view of the lake was fabulous. The town of Ringgenberg was also quite fascinating. It was great to have free complimentary passes to the train and buses. The furnishing was a little outdated, but with a spectacular view day and night who would notice!
excellent service and food, friendly staff we are looking forward to visit this hotel in the near future, thank you for making our stay pleasant alfred and daisy ritter
It is in a very good location overlooking the lake a short drive from central Interlaken. The rooms were modern and nicely appointed. The staff was very friendly, helpful and communicated fluently in English. The breakfast was excellent. We stayed three nights for sightseeing in the area but wished that we could have stayed longer to enjoy the relaxed environment. No dislikes!
We had a modern, clean room with a beautiful lake view and the staff was very helpful and friendly. Breakfast by the lake was wonderful!
Despite the rain and gloom at the time we happened to be in this area, the view from our balcony/room was spectacular. I can't imagine how beautiful it is on a clear day. The local 'chamber of commerce' through the hotels offer guests free transportation using the local train and bus service which is an excellent way to get around.
Great location - Excellent staff , some of the best hotel staff I have ever meet - they go that extra step to make your stay a great experience- very clean hotel with good facilities None
My daughter and I stayed here 15 years ago and it was one of our favorite spots. It has gotten only better through the years. The staff were wonderful and the food was excellent. The rooms were clean and very comfortable. The location is ideal on a quaint, quiet street near the train station. This time I was traveling with my sister.
The housemade dinner was very good, steps are very kind The room was too old.
The location is great, 10 minute walk from train station, shopping and restaurants. The staff is wonderful!! Our room was very clean and comfortable. The sitting room, library, dining room and breakfast made us feel at home
Included breakfast. Had a very bed and breakfast type of feel. The porch balcony was wonderful. Nice little neighborhood, but very close to main parts of town. Only 5 min walk to train station. Only 2 euro for unlimited internet use.
The ambiance, the hotel has an unique retro atmosphere.
Good location; Nice breakfast; Nice staff; Although a little bit old, the building itself is very beautiful The bed is too soft to sleep; The sound "Eah~Eah~"come from the old window hinge and the old wooden floor, is quite noisy.
3ppl room was comfy. Near train station. Everything is fine.
Charming family-run hotel in Interlaken. Convenient location (trains, shopping) but in a very quiet neighborhood. Very good, personalized service. Wonderful hosts.
Cleanliness, friendly staff and services. will definitely go back again.
The staff very helpful the culture of the hotel is wonderful and the importing thing the staff own the hotel. non
view, breakfast, the hotel has a car and can easily arrange a pick up facility specially for patrons arriving late in evening
Manager was friendly and helpful, hotel was in a quiet location but only a few minutes walk to the town centre, on site car parking, room was clean, modern, well decorated and with a pleasant view from the windows. The breakfast was good but the choice of cereals and fruit could be expanded further.
Great breakfast, clean rooms, convenient location, George was oustanding and helpful in everyway recommending places to go and things to see.
We liked the owner, he was very helpful and booked our trips. The location was great and close to the town.
confort and cleanliness
Very comfortable, spotlesly clean, excellent breakfast. Very good value compared with other hotels in Interlaken
The couple that run the Derby are really nice and helpful, the rooms were very comfortable and clean. Breakfast was delicious and the location of the hotel was great. We were located in a quite area but we were also close to the town centre.
Helpfulness of manager suggesting activities. Location convenient for shopping, transport and restaurants. Good parking. Cleanliness of bedroom. Excellant breakfast.
Location, cleanliness and quietness
We were very impressed with the cleanliness and and the size of the room. The deck to the outside back yard was also a very nice touch - if the weather had been better. It's location is a little out of the way. It is much closer to the West train station than the Ost station and this should be mentioined in the hotel info.
The friendly welcome by the reception staff commenced a great stay at this superb hotel.The view, albeit requested, was fantastic-and the dining room was excellent.
Very friendly reception started us off very well. Super room and view. All staff very good.
The staff made us very welcome, and were very helpful. The location was a pleasant, short walk across the canal into town. There was adequate parking. No complaints!
I love the breakfast with the view of the riverside. Very friendly staff and nice room.
The view from our room and the friendlyy staff. Location was great.
staff are friendly. No Free wifi
good view from south facing rooms, can borrow bicycles, provides local bus pass, breakfast good not many standard services (wake up call, etc.), some staff was exceptionally good, others anti-customer-service (one said they'd charge $2 for warming up milk for child in their microwave)
The location was great and the satff was outstanding!!
A lovely light and airy hotel - comfortable, friendly, good location. Would definitely return.
Terrific views. Lift corridors are dark. Corridor lights do not come on automatically. Bed mattress is way too soft. Interior decor of guest room appears drab and tired. On entering the room, I noticed the carpets outside the bathroom had significant water stains: I suspect that this is due to the inability of poorly fitted shower curtains to prevent water seeping onto the bathroom floor which is level with the bedroom. A water barrier along the threshold of the bathroom door should solve the problem,
There is nothing to like . As the hotel declare itself 4 star . But there is no tea/coffee maker , no room service , no air conditions , bathroom are very small , poor carpet . I have a bad experience for staying in this hotel .
Staff were friendly. Reception/Bar area very bland and empty.
the location of the hotel in centre of Interlaken with the view of the Jungfrau. It was very expensive, plus parking at CHF14 per night was excessive. Breakfasts expensive and only so so.
The rooms were both very good with panoramic mountain view !! The breakfast was very good with a wide variety of foods and drinks for the price.
Good ambience Quite Distance from the Train station
-centrally located. We walked in from West train station and walked out from east -room was quiet -breakfast was outragously expensive
It had a great view of the mountains It was an ugly building, poorly kept up and rooms were poorly cleaned. Was very expensive for what you got. The top dining area sounded great, but was dated and smelled like old cheese. Interlaken was beautiful & was the one redeeming factor about this place.
the beautiful setting and view also heated pool and nice breakfast layout no
room view bed
very nice pleasant hotel, beautiful views, good breakfast,great staff at the front desk,very helpfull, would recomend no