Palmer House a Hilton Hotel
17 East Monroe Street, Chicago, IL 60603, United States
+1 312 726 7500
Cheapest
rate per night
8.3
Excellent
based on 2,189 reviews
Compare vs. KAYAK
| Provider | Nightly total |
|---|---|
| AMOMAPV | $91 |
| snaptravel | $97 |
| Expedia | $101 |
Good to know
Value for money |
7.4 |
|---|---|
Distance to city center |
0.3 mi |
Location rating |
9.4 |
Nearest Airport |
Chicago O'Hare Intl |
Distance to airport |
15.8 mi |
Rooms
Queen Rooms
$163+
Bed type
Provider
Nightly
Queen bed
$163
per night
King Rooms
$183+
Bed type
Provider
Nightly
King bed
$183
per night
Unknown
$197
per night
King bed
$202
per night
King bed
$202
per night
King bed
$205
per night
Unknown
$209
per night
Unknown
$210
per night
King bed
$219
per night
King bed
$251
per night
King bed
$251
per night
Unknown
$251
per night
King bed
$253
per night
King bed
$259
per night
King bed
$295
per night
King bed
$340
per night
Luxury Rooms
$156+
Bed type
Provider
Nightly
Double bed
$156
per night
Double bed
$157
per night
Deluxe Rooms
$233+
Bed type
Provider
Nightly
Unknown
$233
per night
Executive Rooms
$323+
Bed type
Provider
Nightly
Unknown
$323
per night
Unknown
$371
per night
Unknown
$401
per night
Unknown
$417
per night
Unknown
$522
per night
Unknown
$524
per night
Double Rooms
$101+
Bed type
Provider
Nightly
Double bed
$101
per night
Double bed
$101
per night
Double bed
$109
per night
Unknown
$110
per night
Double bed
$111
per night
Unknown
$111
per night
Unknown
$111
per night
Double bed
$116
per night
Unknown
$145
per night
Unknown
$152
per night
Double bed
$159
per night
Unknown
$168
per night
Double bed
$176
per night
Double bed
$187
per night
Unknown
$187
per night
Double bed
$196
per night
Double bed
$198
per night
Unknown
$224
per night
Double bed
$229
per night
Double bed
$236
per night
Unknown
$241
per night
Double bed
$269
per night
Unknown
$309
per night
Standard Rooms
$109+
Bed type
Provider
Nightly
Unknown
$109
per night
Unknown
$169
per night
Unknown
$187
per night
Unknown
$239
per night
Unknown
$246
per night
Unknown
$271
per night
Reviews
Pros
| "Very helpful and friendly staff." | (in 188 reviews) |
|---|---|
| "Great location, great staff, very clean!" | (in 279 reviews) |
| "Beautiful lobby and comfortable room." | (in 125 reviews) |
Cons
| "Not having free wifi is unacceptable." | (in 14 reviews) |
|---|---|
| "Bathroom was tiny and somewhat shabby." | (in 77 reviews) |
| "No coffee maker was supplied." | (in 47 reviews) |
Traveler rating
915
438
192
68
31
Time of year
Traveler type
Show reviews that mention
+
| great location | in 734 reviews |
|---|---|
| historic hotel | in 528 reviews |
| friendly staff | in 403 reviews |
| beautiful lobby | in 265 reviews |
| comfortable bed | in 231 reviews |
| small room | in 167 reviews |
| coffee maker | in 157 reviews |
| expensive parking | in 72 reviews |
| executive level | in 56 reviews |
| millennium park | in 47 reviews |
| blue line | in 43 reviews |
| mini bar | in 43 reviews |
| free wifi | in 34 reviews |
| wall paper was peeling | in 30 reviews |
-
ExcellentNov 20198.8
When I called for help with the Internet, I quickly received explicit instructions how to fix the problem. After I thanked them and hung up, I followed the directions and it worked immediately. 5 minutes later, the person who had helped me called me back to make sure I was able to solve the problem. That has NEVER happened to me in 40 years of travel. Extraordinary service that made a HUGE positive impression on me.
The electronic pad in the room which offered a lot of information about the hotel and the neighborhood did not work when I tried to use it....probably because the hotel’s systems had gone down a few hours before we checked in. It worked the following morning. The Check-in lines were very long, but moved fairly quickly and staff did a good job handling it. This was nobody’s fault.
-
OkayJul 20194.8
Old rooms with unreliable HVAC systems. AC stuck at 65*F and had a freezing stay. Guest hotline a joke. Service engineer nice but basically told me at 10pm that the room would take hours to earm up to 70 degrees.
-
ExcellentMay 20199.4
Amazing location and historic facility. The room was comfortable and well appointed, even if some of the features were a bit dated.
Some of the details were a bit dated (limited elevator services to various floors), and a large hotel can mean a long walk to your room, but we still loved it!
-
MediocreOct 20184.0
Lobby
The room was not want I expected for a 4 star hotel. My room gave the impression of a neglected hotel. By chance I looked behind the tv stand and found a mountain of dust, dirt and debris. The bathroom was uninviting at best. On one day of my stay house keeping did not clean my room. I will not book this hotel in the future.
-
ExcellentJun 20188.5
Good value for the location
Location was excellent. Staff very kind and attentive, specially the concierge.
The mattress is kind of soft. Lines in the reception are a bit chaotic. The lobby is spectacular but the seating is not very inviting.
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About
Overview
Palmer House a Hilton Hotel has luxurious décor, lavish accommodations, and a five-star service staff that will make every guest feel welcomed and comfortable. This downtown Chicago hotel is also known for its close vicinity to nearby attractions and elegant rooms.
The non-smoking hotel offers guest rooms, suites, and executive rooms for business travelers. Each guest will also be treated to a complimentary continental breakfast every morning, as well as snacks and non-alcoholic drinks. Rooms come equipped with high speed internet and flat-screen televisions. Guests will also enjoy the stunning views of Chicago right from their balcony or patio.
Palmer House a Hilton Hotel offers in-room dining services, as well as dining at one of its restaurants. It has signature restaurants like Lockwood Restaurant and Bar, Potters' Chicago Burger Bar, and Lockwood Bar. The menus highlight classic Chicago cuisine, as well as local ingredients and urban culinary perspectives.
For a relaxing day at the spa, Palmer House a Hilton Hotel has many spa treatments for guests to choose from. The extensive list consists of services like scalp massages, manicures, pedicures, and couples massages. Services can be booked by calling the spa directly.
Nearby attractions are also a prominent draw to the Palmer House a Hilton Hotel, which include the Chicago Symphony Orchestra, the Art Institute of Chicago, and the Lincoln Park Zoo.
Palmer House a Hilton Hotel offers many things to do for a scenic Chicago getaway. From elegant rooms and upscale eateries, it's no wonder business travelers choose this hotel for their next Windy City trip.
Features
8.3 Excellent
based on 2,189 reviews
8.4
Cleanliness
8.3
Comfort
8.4
Staff
7.4
Value for money
Check in |
3:00 PM |
Check out |
11:00 AM |
Cancellation/prepayment
Policies vary by room type and provider.
Amenities
Internet
Wi-Fi
Fitness center
Pets allowed on request. Charges may apply.
Increased accessibility
ATM on-site
Business center
Concierge service
Currency exchange on-site
Gift shop
Laundry facilities
Laundry service
Meeting/Banquet facilities
Room service
Smoke alarms
Hot tub
No smoking
Restaurant
Bar/Lounge
Beauty salon
Express check out
Hairdryer
Cable or satellite TV
Air-conditioned
24hr front desk
Wake-up service
Storage available
Linens
Towels
Elevator
Massage
Adapted bath
Additional toilet
Alarm clock
Breakfast in the room
Carbon monoxide detector
Carpeted
Desk
Dining area
Executive lounge access
Family rooms
Fire extinguisher
Flat-screen TV
Free toiletries
Heating
Interconnected room(s) available
Newspapers
Parking garage
Private bathroom
Raised toilet
Roll-in shower
Safety deposit box
Telephone
Toilet
Toilet paper
Toilet with grab rails
Trash cans
Valet parking
Daily housekeeping
Fax/photocopying
Hammam (Turkish bath)
Ironing service
Packed lunches
Shoeshine
Shops (on site)
Pay-per-view channels
Spa and wellness center
First-aid kit
Physical distancing in dining areas
Physical distancing rules
CCTV in common areas
CCTV outside property
Hand sanitizer in guest accommodation and key areas
Use of cleaning chemicals that are effective against coronavirus
24-hour security
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
All plates, cutlery, glasses and other tableware have been sanitized
Guests can opt-out of accommodation cleaning service
Staff follow all safety protocols as directed by local authorities
Spa
Indoor pool
Safe
Sauna
Parking (surcharge)
Steam room
Airport shuttle
FAQs when booking at Palmer House a Hilton Hotel
Does Palmer House a Hilton Hotel have special cancellation policies due to coronavirus (COVID-19)?
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Are there any packages available at the Palmer House a Hilton Hotel?
Where is Palmer House a Hilton Hotel located?
When is check-in time and check-out time at Palmer House a Hilton Hotel?
Does Palmer House a Hilton Hotel offer free Wi-Fi?
Does Palmer House a Hilton Hotel offer free parking?
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Photos
All Photos
01 of 36
Reviews about Palmer House a Hilton Hotel
“Central location, friendly and professional staff, the room was spacious and comfortable. I'd definitely stay there again”
“Location”
“Very good location from Airport/ to sightseeing spots Gorgeous lobby Relaxing bath tub Comfortable bed Baggage can be left before check-in/after check-out for free”
“In spite of the current virus situation the staff was accommodating and professional”
“A wonderful historic property. Close to train and museums. Lobby is over the top. Very helpful staff. Too bad Coronavirus shut all the sights. We’ll be back.”
Location
Most Popular Landmarks
- Symphony Center 276 yd
- Art Institute of Chicago 327 yd
- Cloud Gate 416 yd
- Chicago Cultural Center 430 yd
- Millennium Park 0.3 mi
- Chicago Theater 0.3 mi
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