Overview

Palmer House a Hilton Hotel

17 East Monroe Street, Chicago, IL 60603, United States
+1 312 726 7500

$136+

Overall guest ratings

8.4/10 Excellent
Based on 7,064 reviews

Review highlights

  • 9.4
  • 8.0
  • 4.8
  • 4.8

Good to know

  • Nice building
  • Pleasant entrance area

Nearby

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    About

    The Palmer House Hilton - The Chicago Hotel The World Knows Best Welcome to The Palmer House: a Hilton Hotel - an iconic, world-class downtown Chicago hotel and gateway to Chicago's rejuvenated Loop scene. A modern Chicago grand hotel, the Palmer House is a lively destination within walking distance of the best attractions the city of Chicago has to offer like Millennium Park, Grant Park, Lake Michigan, the Art Institute of Chicago, the theater district, and the Magnificent Mile. Representing a locale close to the best of the city's offerings, shopping on the famed State Street and Jeweler's Row on Wabash Avenue. The Palmer House Hilton Destination: Jay Pritzker Pavilion at Millennium Park, The School of the Art Institute of Chicago, Macy's on State Street, Shopping on the "Mag Mile", Sears Tower, Bank of America Theatre, Chicago Theatre, Oriental Theatre, Goodman Theatre, Chicago Symphony Orchestra, Lyric Opera, Chicago Architecture Foundation, Shedd Aquarium, Field Museum, Adler Planetarium, Spertus Institute of Jewish Studies, Navy Pier, John Hancock Observatory, McCormick Place Convention Center, Chicago Water Tower. The Palmer House Hilton Hotel Location: Museum of Science and Industry, Lincoln Park Zoo, Peggy Notebaert Nature Museum, Brookfield Zoo, Chicago Botanic Garden. The Palmer House Hilton hotel is also a short train or bus ride from U.S. Cellular Field, home of the Chicago White Sox, Wrigley Field, home of the Chicago Cubs, Soldier Field, home of the Chicago Bears, and the United Center, home of the Chicago Bulls and Chicago Blackhawks. As the longest continuously operating hotel in North America, The Palmer House Hilton hotel in Chicago, Illinois has been the destination of choice for every U.S. president since Ulysses S. Grant, world leaders and dignitaries, celebrities, and Chicago's movers-and-shakers. Catering to on-the-go visitors who expect the finest in dining, entertainment and services, the Palmer House is a luxury Chicago hotel that transcends generations with a modern twist on its rich traditions. The Palmer House Hilton Hotel Luxury: Lavishly renovated guest rooms and suites, Upscale furnishings and lush hospitality suites for events, Lockwood, a critically acclaimed "Luxe-dining" restaurant rooted in French and Italian traditions, offering an upscale dining experience as well as business breakfast and lunch seven days a week, Experience Potter's Lounge, a place for legendary cocktailing in the Loop to meet for sophisticated, but relaxed, conversation over drinks, A new Lobby Bar for cocktails and light fare before dinner or the theatre, Walk to State Street retail shopping, Health Club by Precor (usage fee) and a complimentary indoor pool & whirlpool, A highly-trained, award-winning Event and Service Teams for meetings and events, New retail stores on the street level, New on-site Valet Parking, Executive Level that offers virtually "a hotel within a hotel" with a long list of special amenities suited for that busy executive, A self-contained 7th floor conference rooms include thirty-eight function rooms which can accommodate virtually every business need. The Palmer House Hilton Hospitality From the famous Empire Room to the prestigious Grand and State ballrooms, the Palmer House caters to the city's finest social events and meetings. The guest rooms and suites match the hotel's French Baroque styling with metropolitan flair. An architectural wonder in the heart of Chicago, the Palmer House is a sophisticated urban destination that meets the needs of the modern traveler, meetings attendees and Chicagoans alike. With the exceptional service you require and Chicago's most popular Chicago attractions just outside your door, the Palmer House hotel is ready to welcome and host you. Travel should take you places.

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    Hilton

    Amenities

    • Fitness center
    • Pets allowed on request. Charges may apply.
    • Facilities for Disabled Guests
    • ATM on-site
    • Business center
    • Internet
    • Wi-Fi
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Laundry facilities
    • Sauna
    • Parking (surcharge)
    • Steam room
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    Reviews

    Guest reviews of Palmer House a Hilton Hotel

    Overall Rating

    8.4 Excellent
    Based on 7,064 reviews
    • 9.4 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
      9.9 "99% liked the proximity to shopping."
      9.8 "98% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
      9.7 "97% thought it was easy to get to the train station."
      9.6 "Easily accessible by car, said 96%."
      10.0 "City centre within easy reach, said 100%."
    • 8.0 "Amenities are good."
      8.0 "80% thought the building was wonderful."
      9.1 "91% enjoyed the lobby entrance."
      9.2 "92% thought the architecture was beautiful."
      7.4 "Business facilities were excellent, according to 74%."
      7.5 "75% liked the handicap accessible facilities."
    • 7.9 "Good vibe."
      9.1 "91% enjoyed the lobby entrance."
      9.0 "90% enjoyed the friendly atmosphere."
      9.5 "95% said it was a stylish hotel."
      9.2 "92% thought the hotel was luxurious."
    • 7.7 "Good service."
      8.3 "83% found the staff to be very friendly."
      7.5 "75% thought the service was very professional."
      7.5 "75% said the concierge service was amazing."
      8.9 "89% said the recreation staff was great."
      7.5 "Management was excellent, said 75%."
      7.1 "Hotel security was great, thought 71%."
    • 6.9 "Breakfast is mediocre."
      6.9 "Breakfast prices were ok, according to 69%."
    • 4.8 "Value below average."
      4.4 "56% thought it was overpriced."
      3.6 "The price was too high for 64%."
      3.1 "69% said beverages were too expensive."
    • 4.8 "Rooms are not good."
      2.9 "71% said rooms were small."
      2.3 "77% complained about the bathroom."
      1.1 "89% thought they were poorly maintained."
      0.7 "93% criticized the small bathroom."
      2.4 "For 76%, the rooms looked old."
      4.7 "53% were unhappy with the view."
      3.3 "67% found problems with the furniture."
      4.7 "53% were disappointed with the minibar."
      2.5 "75% said the bathroom was dirty."
      2.9 "71% had problems with the shower."
      2.4 "Air conditioning was criticized by 76%."
      4.6 "54% were unsatisfied with the kitchenette."
      2.1 "79% thought the tv was sub-standard."
    • 4.2 "Not very comfortable."
      2.9 "71% said rooms were small."
      3.2 "68% thought it was too noisy."
      0.7 "93% criticized the small bathroom."
      2.4 "Air conditioning was criticized by 76%."
    • 4.1 "Internet is poor."
      3.5 "65% said the wifi quality was bad."
      4.4 "56% thought it was overpriced."
    • 2.9 "Horrible pool."
      0.0 "Dirty pool, said 100%."
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    Overall Rating

    8.3 Excellent
    Based on 3,673 reviews
    • 9.2 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
      9.8 "98% liked the proximity to shopping."
      9.9 "99% enjoyed the restaurants & bars nearby."
      9.6 "96% thought it was easy to get to the train station."
      10.0 "Near to public transport, according to 100%."
    • 7.9 "Good amenities."
      7.9 "79% thought the building was wonderful."
      9.0 "90% enjoyed the lobby entrance."
      9.2 "92% thought the architecture was beautiful."
      7.2 "Business facilities were excellent, according to 72%."
    • 7.5 "Good service."
      8.4 "84% found the staff to be very friendly."
      7.5 "75% thought the service was very professional."
      7.6 "76% said the concierge service was amazing."
      8.7 "87% said the recreation staff was great."
    • 7.0 "Tasty food."
      8.0 "80% loved the menu selection."
    • 6.8 "Breakfast is mediocre."
      6.8 "Breakfast prices were ok, according to 68%."
    • 5.1 "Average cleanliness."
      5.5 "Only 55% said rooms were clean enough."
      6.0 "60% thought the cleanliness of the hotel was average."
    • 4.2 "Rooms are not good."
      1.8 "82% said rooms were small."
      1.8 "82% complained about the bathroom."
      0.9 "91% thought they were poorly maintained."
      0.4 "96% criticized the small bathroom."
      4.6 "54% were unhappy with the view."
      2.7 "73% had problems with the shower."
      4.7 "53% were disappointed with the minibar."
      3.3 "67% found problems with the furniture."
      2.4 "For 76%, the rooms looked old."
      2.5 "75% said the bathroom was dirty."
      2.4 "Air conditioning was criticized by 76%."
      1.8 "82% thought the tv was sub-standard."
      4.5 "55% were unsatisfied with the kitchenette."
    • 4.1 "Value below average."
      4.2 "58% thought it was overpriced."
      3.7 "The price was too high for 63%."
    • 3.8 "Not very comfortable."
      1.8 "82% said rooms were small."
      0.4 "96% criticized the small bathroom."
      3.9 "61% thought it was too noisy."
      2.4 "Air conditioning was criticized by 76%."
    • 3.8 "Internet is poor."
      3.5 "65% said the wifi quality was bad."
      4.2 "58% thought it was overpriced."
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    Overall Rating

    8.4 Excellent
    Based on 1,907 reviews
    • 9.2 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
      9.8 "98% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      9.8 "98% thought it was easy to get to the train station."
      9.7 "Easily accessible by car, said 97%."
    • 7.5 "Good service."
      7.9 "79% found the staff to be very friendly."
      7.5 "75% thought the service was very professional."
      7.4 "74% said the concierge service was amazing."
    • 7.1 "Good breakfast."
      7.4 "74% were happy with the price of the breakfast."
    • 5.4 "Average cleanliness."
      5.7 "Only 57% said rooms were clean enough."
      6.7 "67% thought the cleanliness of the hotel was average."
    • 5.3 "Average value."
    • 4.8 "Not very comfortable."
      4.0 "60% said rooms were small."
      0.8 "92% criticized the small bathroom."
      3.1 "69% thought it was too noisy."
    • 4.7 "Rooms are not good."
      4.0 "60% said rooms were small."
      2.1 "79% complained about the bathroom."
      1.0 "90% thought they were poorly maintained."
      0.8 "92% criticized the small bathroom."
      4.6 "54% were disappointed with the minibar."
      2.4 "For 76%, the rooms looked old."
      3.4 "66% found problems with the furniture."
      2.0 "80% said the bathroom was dirty."
      4.4 "56% were unhappy with the view."
      3.2 "68% had problems with the shower."
    • 4.3 "Internet is poor."
      3.5 "65% said the wifi quality was bad."
      4.8 "52% thought it was overpriced."
    • 3.2 "Horrible pool."
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    Overall Rating

    7.8 Good
    Based on 565 reviews
    • 9.6 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
    • 7.5 "Good vibe."
      8.9 "89% enjoyed the lobby entrance."
      9.0 "90% enjoyed the friendly atmosphere."
      9.4 "94% said it was a stylish hotel."
    • 7.5 "Good service."
      8.0 "80% found the staff to be very friendly."
      7.7 "77% thought the service was very professional."
    • 5.6 "Average cleanliness."
      5.5 "Only 55% said rooms were clean enough."
    • 5.1 "Average value."
    • 4.0 "Internet is poor."
      4.5 "55% thought it was overpriced."
      3.4 "66% said the wifi quality was bad."
    • 3.6 "Rooms are not good."
      2.5 "75% said rooms were small."
      2.2 "78% complained about the bathroom."
      1.1 "89% thought they were poorly maintained."
      2.2 "For 78%, the rooms looked old."
      0.7 "93% criticized the small bathroom."
      3.0 "70% found problems with the furniture."
      4.4 "56% were unhappy with the view."
    • 3.2 "Quite uncomfortable."
      2.5 "75% said rooms were small."
      2.9 "71% thought it was too noisy."
      0.7 "93% criticized the small bathroom."
    View all review categories

    Overall Rating

    8.2 Excellent
    Based on 918 reviews
    • 9.8 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
    • 7.9 "Good vibe."
      9.1 "91% enjoyed the lobby entrance."
      9.5 "95% said it was a stylish hotel."
      9.1 "91% enjoyed the friendly atmosphere."
    • 7.5 "Good amenities."
      7.6 "76% thought the building was wonderful."
      9.1 "91% enjoyed the lobby entrance."
      9.2 "92% thought the architecture was beautiful."
    • 7.1 "Good breakfast."
    • 7.1 "Good service."
      8.0 "80% found the staff to be very friendly."
      7.1 "71% said the concierge service was amazing."
      7.4 "74% thought the service was very professional."
    • 5.4 "Average cleanliness."
      5.6 "Only 56% said rooms were clean enough."
    • 5.1 "Average value."
    • 5.0 "Rooms are ok."
      5.6 "Only 56% said rooms were clean enough."
      5.0 "50% said the view was so-so."
      5.1 "51% thought the minibar was ok."
    • 4.3 "Not very comfortable."
      2.8 "72% said rooms were small."
      3.0 "70% thought it was too noisy."
      0.7 "93% criticized the small bathroom."
    • 4.3 "Internet is poor."
      3.6 "64% said the wifi quality was bad."
      4.8 "52% thought it was overpriced."
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    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Nice building"
    "Pleasant entrance area"
    data provided by TrustYou

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