Palmer House a Hilton Hotel

Amazing location and historic facility. The room was comfortable and well appointed, even if some of the features were a bit dated.

Some of the details were a bit dated (limited elevator services to various floors), and a large hotel can mean a long walk to your room, but we still loved it!

Good value for the location

Location was excellent. Staff very kind and attentive, specially the concierge.

The mattress is kind of soft. Lines in the reception are a bit chaotic. The lobby is spectacular but the seating is not very inviting.

Over all convenience

No coffee in the Room

Great hotel

Better mattress and pillows

Great place to stay in Chicago!

We visited Chicago to see Hamilton. The hotel is in a great location, within walking distance to restaurants and attractions, very close to the Private Bank Theater where Hamilton is playing. We arrived slightly early and worried about getting into our room, but the staff were able to accommodate us. All the staff we encountered were extremely friendly. The self-park was included in our stay and very convenient. We had a king bed room which was very nice and clean. Overall very pleased!

Overall Very Good

The room was very clean. The hotel had many amenities and provided a comfortable home away from home.

I was approached by beggars both in front of the hotel (on the sidewalk) and in the hotel lobby. It would have been nice for security to be a bit tighter.

Decor, ambiance, comfy bed and linens, great shower, great mirror in the bathroom, we were pleasantly suprised to see that we were able to open the windows in the room, we like fresh air.

The wall paper was peeling in the bathroom.