the staff at the front desk were. not friendly, the line in the check in was very long, they did not have enough staff to attend the amount of guests they receive
4 stars
Palmer House a Hilton Hotel
Photos of Palmer House a Hilton Hotel
Overview
Palmer House a Hilton Hotel has luxurious décor, lavish accommodations, and a five-star service staff that will make every guest feel welcomed and comfortable. This downtown Chicago hotel is also known for its close vicinity to nearby attractions and elegant rooms.
The non-smoking hotel offers guest rooms, suites, and executive rooms for business travelers. Each guest will also be treated to a complimentary continental breakfast every morning, as well as snacks and non-alcoholic drinks. Rooms come equipped with high speed internet and flat-screen televisions. Guests will also enjoy the stunning views of Chicago right from their balcony or patio.
Palmer House a Hilton Hotel offers in-room dining services, as well as dining at one of its restaurants. It has signature restaurants like Lockwood Restaurant and Bar, Potters' Chicago Burger Bar, and Lockwood Bar. The menus highlight classic Chicago cuisine, as well as local ingredients and urban culinary perspectives.
For a relaxing day at the spa, Palmer House a Hilton Hotel has many spa treatments for guests to choose from. The extensive list consists of services like scalp massages, manicures, pedicures, and couples massages. Services can be booked by calling the spa directly.
Nearby attractions are also a prominent draw to the Palmer House a Hilton Hotel, which include the Chicago Symphony Orchestra, the Art Institute of Chicago, and the Lincoln Park Zoo.
Palmer House a Hilton Hotel offers many things to do for a scenic Chicago getaway. From elegant rooms and upscale eateries, it's no wonder business travelers choose this hotel for their next Windy City trip.
Latest deals for Palmer House a Hilton Hotel
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.
Amenities at Palmer House a Hilton Hotel
- Indoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Business center
- Flat-screen TV
- TV
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Express check-out
- 24hr front desk
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Elevator
- Accessible by elevator
- Hypoallergenic
- No smoking
- Upper floors accessible by elevator
Pool and spa
- Spa and wellness center
- Massage
- Heated pool
- Spa
- Indoor pool
- Sauna
- Steam room
Bathroom
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- TV
- DVD player
Dining
- Minibar
- Packed lunches
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Dining area
General
- Family rooms
- Seating area
- Interconnected room(s) available
- Telephone
- Privacy curtain
- Storage available
Things to do
- Gift shop
- Beach access
- Bicycle rental
- Beauty salon
Parking and transportation
- EV charging station
- Parking
- Airport shuttle
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bedroom
- Alarm clock
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Cribs available
- Kids meals
Fitness
- Fitness center
Reviews of Palmer House a Hilton Hotel
7.8
Good
3722 verified ratings
Wonderful
1566
Very good
607
Good
561
Okay
297
Fair
299
Mediocre
150
Poor
242
Summary of reviews
Guests say
Guests appreciate the hotel's great location and beautiful lobby, but many are disappointed with the service, cleanliness, and the size of the rooms and bathrooms. Issues such as long check-in times, unclean bathrooms, and inadequate room amenities were frequently mentioned.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
7.8 out of 10
92 reviews
8.3 out of 10
41 reviews
All reviews
Great place to relax. Limited elevator availability. Love the pool. A little expensive. Great architecture. Friendly people.
Great location to public transit and attractions. Enjoyed my stay
Beautiful building. Upon arrival was told of $25 extra fee per day because it was an historic site. Had to pay another extra $25 per day because the reservation was not for the requested two beds. Have not been refunded the remainder of an additional amount of a $100 required deposit that wad unused.
The security staff on Friday night (Aug 30) was great. They gave me the feeling that things were safe but were not obtrusive. They happily answered questions and were friendly. However you could also see they took their job seriously. Two gentlemen deserve a raise. The staff at the Hilton honors desk was also very friendly. Happy to share suggestions about the hotel.
Check in can take over an hour. Rooms are very small. Operator and front desk don’t answer calls later in the evening. you’ll find more hospitality at the DMV
For the price, location, and history, it was fantastic. Mattresses could be updated, but everything was clean and the staff was polite and helpful. We enjoyed the gorgeous lobby and bar every evening and downstairs Starbucks lower level. A real gift to Chicago.
Rooms are run diwn and feel cramped and not clean.
I love an old hotel, but this one needs a refresh. My room was dark, had peeling wallpaper and poorly patched plaster, and no coffee maker. Basic amenities (coffee in the room or available in the lounge/lobby; early/late check-in) were only available for an extra charge. I couldn’t find a room service menu, if that was even available. There were multiple loud families on my floor - as a mom, I’m s...
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This was our 4th time staying at this formerly grand hotel, and I’m afraid it will be our last. Services at the hotel have been scaled back to a point that is a bit embarrassing and it’s not just the post-pandemic version. In the middle of our stay in Feb 2019 we had room service available on Day 1, then poof it was discontinued on Day 2, never to return. We thought we were in the Twilight zone. T...
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the dining options at Palmer House a Hilton Hotel?
Palmer House a Hilton Hotel offers dining at signature restaurants like Lockwood Restaurant and Bar, Potters' Chicago Burger Bar, and Lockwood Bar. The menus highlight classic Chicago cuisine, as well as local ingredients and urban culinary perspectives.
Are there any nearby attractions to Palmer House a Hilton Hotel?
Yes, nearby attractions include the Chicago Symphony Orchestra, the Art Institute of Chicago, and the Lincoln Park Zoo, making it a prominent draw to the hotel.
What can guests expect from the spa treatments at Palmer House a Hilton Hotel?
Palmer House a Hilton Hotel offers many spa treatments for guests to choose from, including scalp massages, manicures, pedicures, and couples massages. Services can be booked by calling the spa directly.
What are some common concerns about the hotel's rooms?
Some guests have mentioned concerns about the small size of the rooms, hidden fees, and the need for room updates.
What are some positive aspects of the hotel's location?
The location of the hotel is fantastic, making it easy to get to everything of interest in Chicago. Additionally, the proximity to the theatre district and restaurants is highly appreciated by guests.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of the Complimentary Breakfast
Guests appreciated the complimentary continental breakfast offered every morning, providing a convenient and satisfying start to the day.
Explore Nearby Attractions
The hotel's close proximity to attractions such as the Chicago Symphony Orchestra, the Art Institute of Chicago, and the Lincoln Park Zoo makes it an ideal choice for those looking to explore the city.
Consider Upgrading to an Executive Room
Business travelers may benefit from upgrading to an executive room, which is tailored to their needs and offers additional amenities for a comfortable stay.
Indulge in Spa Treatments
Guests looking for relaxation should consider booking spa treatments, such as scalp massages, manicures, pedicures, and couples massages, for a rejuvenating experience.
Be Mindful of Additional Fees
Some guests were surprised by additional fees, such as the mandatory hotel charge and resort fee. It's advisable to inquire about these charges in advance to avoid any unexpected expenses.
Enjoy Dining at the Hotel
Guests can savor classic Chicago cuisine and local ingredients at the hotel's signature restaurants, including Lockwood Restaurant and Bar, Potters' Chicago Burger Bar, and Lockwood Bar.
Take Note of Room Size
While some guests found the rooms to be elegant and comfortable, others mentioned that certain rooms were small and in need of updating. It may be beneficial to inquire about room size and condition when making a reservation.
Utilize the Business Center
Business travelers can take advantage of the hotel's business center, which offers services such as faxing and photocopying to meet their professional needs during their stay.
Plan for Check-in Delays
Several guests experienced delays during the check-in process, so it's advisable to plan accordingly, especially during peak times, to avoid inconvenience.
Location
17 East Monroe Street, Chicago, IL 60603
What's nearby
- Art Institute of Chicago322 yd
- Millennium Park0.3 mi
- Chicago Board of Trade Building0.3 mi
- Chicago Theater0.3 mi
- Grant Park0.4 mi
- Willis Tower0.5 mi
- Michigan Avenue Bridge0.6 mi
- Magnificent Mile1 mi
- Michigan Avenue1 mi
- River North1.1 mi
- Shedd Aquarium1.1 mi
- Field Museum1.1 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Palmer House a Hilton Hotel
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
January | October | $290 | $301 |
Cheapest month to stay with an average 44% drop in price. | Most expensive month to stay with an average 111% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
When to book a room at Palmer House a Hilton Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Palmer House a Hilton Hotel
FAQs when booking at Palmer House a Hilton Hotel
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See most recommended stays in ChicagoGood to know
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
7.3 | 0.3 mi | Chicago Midway | 8.9 mi |
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