The place was closed when we went to pick up the car.
Cons: The time scheduled for pick up was at the same time the Hertz office closed. There was no where on the online process where it indicated the office hours. We were very disappointed that we could not pick up the vehicle.
The Hertz customer service was terrible. They were not accommodating nor would help us locate another vehicle. They did not want to give us the same price. They were horrible.
Jan 31 2017
Poor customer service
Cons: Upon pickup, poor customer service. When i got to the car i noticed scratches on the paint. I had to go downstairs and report it myself. Apparently it was already in the system and i wasnt even notified.
Feb 20 2017
Pros: My car got upgraded from economy so that was great! Drop off after hours was easy and the price was fair.
Mar 1 2017
Pros: Convenient location in the loop, great price, friendly staff
Mar 8 2017
Poor Customer Service; Different Price than Kayak
Pros: Had 4 wheels.
Cons: On arrival, the customer service was poor, unhelpful and aggressively tried to get me to buy their insurance. Car was Okay not in best shape. Upon return there was long wait with only one attendee. Attendee gave different information than Kayak and previous attendee when car was picked up resulting in an addition $200 charge.
Apr 4 2017
Pros: Was fairly convenient to my hotel.
Location was selected because of later hours than other rental places and 24 hour drop off.
Cons: Fuel reading was inaccurate on contract stating the car had more fuel than it actually had.
Staff wasn't very friendly.
Had additional $100 charged to my credit card that I wasn't prepared for but said it would be refunded, awaiting refund.
Had to pay for an Uber to get to and from location when other rental car companies will come pick you up and drop you off for free. This added about $15 to the cost of the rental. I was less than 1 mile away.
Apr 10 2017
Cons: Reservation was for 12pm. Showed up at 12:05pm, and the Chicago office was closed - no staff whatsoever. Couldn't pick up a car, and the best alternative Hertz could provide was almost 2x the price a few blocks away.
Apr 10 2017
Pros: Got a free upgrade
Apr 10 2017
Pros: The customer service was good.
Cons: We were given one price when we rented through your site and when we got to Hertz, the charged us more than we paid through your site and stated that your price was just a down payment.
Apr 16 2017
Cons: I HATED the fact that I thought I rented the car at O'Hare airport but in reality I guess I rented it from the down town location. Hertz at the airport was unwilling to help . Ended up having to take a cab to pick up my car, that cost me $100.00. Wanted DESPERATELY to drop the car off at the airport on Friday because of my flight time. Because it was pre-paid neither location would allow me to change the drop off location. I even called the main national Hertz and got the same run around. It was a TERRIBLE experience and took way to much of my free time that I was to enjoy my trip to deal with it. I DO NOT believe I will be going through Kayak, Price line, or any other 3rd party again.
Pros: Car was in bad shape. Terrible speakers for music. And the car made resonating noise when paddled harder for acceleration.
Jan 3 2017
Ok car but horrible drop-off
Cons: We waited over 40 minutes for an agent to help one family when returning our car. Our return took less than one minute once we were seen. The agent helped the person in front of us go through every car in the lot, with its price, to determine which car they'd want to extend their rental with. When my husband pleaded that we were on our way to the airport and would be late, the agent was dismissive. The car was supposed to be the largest car one can get before an SUV but it wasn't very big and not comfortable.
Aug 28 2016
Pros: Car was very comfortable for a 7.5 hour drive.
Cons: Car was mostly clean but some garbage was on the passenger side floor (empty bag of chips and plastic spoon). Pickup location in Chicago was very busy and the office is very small so there were a lot of people crammed into a small space - trying to form an organized line in the order that people entered the office was impossible - very awkward to wait.
Sep 27 2016
Double check location
Cons: On Kayak I searched for car at O'Hare airport. Enterprise came up with a good price. When I arrived at Enterprise off airport location, they had no cars and I was told my rental was at another location 10 minutes away. They provided a taxi phone number. It was 45 with traffic in a cab. Upon arrival at location, car provided was dirty inside and out and had an unpleasant odor. The location added another 35 minutes to my drive to Milwaukee. My first lousy experience with Enterprise. These guys are usually good.
Sep 27 2016
Wrong class of car
Pros: People were friendly
Cons: They gave me the wrong class of car for what I reserved and paid for. I questioned them at pickup and again at drop-off, and they insisted that it wasn't possible for their system to be wrong. Bu when I got home and checked my email for the reservation, they were wrong.
Nov 24 2016
Cons: The upholstery in the car was completely stained and filthy. I asked if that was going to be an issue and the guy renting me the car said, "We don't care as long as it's not ripped." The drivers side floor mat had a huge tear in it and the service light was on the whole time (I found out that the car was due for an oil change when I returned it).
The guy who rented the car to me listed the gas tank volume to be basically empty on my rental forms. However, when I returned the car, they tried to charge me for not filling the gas tank since it was marked in the computer system as having 3/4 of a tank when I picked it up. I returned it with almost half a tank in it so needless to say, I wasn't too pleased. I will look to rent elsewhere from now on.
Nov 25 2016
I went to Hertz instead
Pros: Nothing. I got there and they told me I needed an utility bill with my credit card in order to rent a car. I told Enterprise I just rented a car at Hertz and they didn't ask me for a utility bill and they still wouldn't let me rent a car so I walked to Hertz instead and I got a car for the same price that was even better. Enterprise is terrible.
Cons: Everything. Don't go to Enterprise, go to Hertz instead.
Nov 28 2016
Smooth and no issues
Pros: Nice car, quick pickup, quick drop-off. No hassles. I rent from this Enterprise fairly often and I've never had a bad experience. I only wish they had after-hours drop-off available.
Jan 3 2017
Pros: The employees were very courteous. When I accidentally rented a car in town rather than at the airport, the team gave me a partial refund of my drop off fee at the airport. They also gave the car to me with a half tank of gas so that I could return it without having to fill the tank.
Cons: I meant to pick up the car at O'Hare, but I somehow rented a car downtown. I blame myself for not being more careful, but I wish it was more clear where the car was located. Because it was the Christmas holiday, there were no more cars at the airport, so I had to spend a long time in a cab at rush hour to pick up my car. I called at my pick up time to tell them I would be late, but when I arrived they said the compact car wasn't available, so they gave me an upgrade. I liked the car, but my gas mileage wasn't as good and the car was dirty inside and outside.
Jan 3 2017
Compensated for delay
Pros: I had a 9am reservation for the 23rd, the Friday before Christmas, and it was busy as could be expected. But my wait time was over 4 hours. Upon returning the car, I was credited two days of the rental, which I felt was fair and I was satisfied.
Pros: The mid size SUV (Nissan Rogue) was very comfortable, safe and easy to drive. It met our needs very well. We also appreciated the service received at the downtown Chicago rental center. The representative was very helpful in getting us started on our trip.
Oct 24 2016
Pros: Extremely helpful staff and very efficient process!
Feb 5 2017
Cons: Nothing negative
Feb 27 2017
Pros: Car was good on gas.
Cons: Car was a little dirty. Location is busy and very cramped to pick up car and drop off.
Mar 11 2017
Pros: The car model
Cons: It was all good
May 31 2017
Pros: Drop-off could not have been easier. Staff was incredibly friendly.
Mar 2 2016
Pros: Excellent customer service
Sep 21 2016
They Just made sure that I Drive away satisfied
Pros: I rented for a long period and had to go back after every month. Helpful managers and staff, Car was in great condition, made all the paper work easy.
Cons: The person receiving the car after refused to assist after I returned for a paper.
Oct 30 2015
Unbelievably easy, inexpensive and comfortable.
Pros: I had great service at the rental counter. I had a 9 hour one way drive and they gave me a comfortable fuel efficient clean Nissan Sentra and it was unbelievably inexpensive for a one-way car rental.
Nov 1 2015
Pros: I liked that it was easy, the car was clean.
Cons: There was a few ladies at the front desk on there phones, it just seemed a little unprofessional... I also wasn't totally in love with my car... But most of all it was a good experience.
Cons: The price I had booked on your site ($22)
Was different for what I had to pay €31
Exclusive all tapes
They said I had to complain. ..
Well I Will!
Apr 7 2016
Pros: Affordable and good service
Cons: Extending the rental was difficult
Oct 17 2015
Nov 1 2015
Pros: The cost of the rental, very affordable!
Cons: There was only one sales representative, which made my wait time to check out my vehicle longer than I work have liked it to be.
Nov 2 2015
Declined CDW twice to counter person; ended up cha
Cons: Declined all coverages, including CDW, twice when asked by counter rental person. Did not look at contract once signed and printed; found out a daily collision damage waiver had in fact been put on contract. Tried to get adjusted; Dollar refused, saying I had signed it.
Strongly suggest making them say it all back, not just sign the electronic keypad. Won't be doing Dollar again.
Nov 10 2015
No Problem Rental
Pros: I had no issues with the vehicle, and drop-off was no problem. Also, I had a "to be determined" vehicle in exchange for a lower rate. It was a good decision.
Cons: The pick-up was a little problem due to the staffing at MDW. Because it was Sunday?
Nov 29 2015
Cons: Customer service level in dealing with representatives regarding car issue.
Dec 24 2015
They ripped me off.
Cons: We reserved a rental for Dec 21 through Dec 23rd back in October. The rental price for the 2 days was $97.00.We found out that we wouldn't be able to get the car back until 5pm instead of 12pm. When we picked up the car we told them that and expected to pay for the extra time. Instead of adding the 5 extra hours they cancelled our entire reservation and changed it to a same day reservation and charged us $400.00. We asked for an explanation and they said that was the way they do things. We will NEVER use them again.
Dec 25 2015
Not worth the lower rate.
Pros: Gave me a damaged car that was a hassle to return.
Jan 7 2016
Charged for 'express fuel'
Cons: Chicago Midway -- the rental itself was not very clean on the exterior and the paint was pretty beat up. That aside, pick up wasn't exactly pleasant, but... That's sort of the norm with some airports in my experience.
I was charged $15 over and above my original rate for something called 'express fuel.' My understanding is that if you use the car for less than 75 miles, regardless of the gas you put into it before returning, you are charged this rate. I don't have the slightest idea why they would encourage renters to put more miles on the car by punishing them if they drive <75mi, but that was the case for me. The aspect that bothered me most was that the attendant made no mention of this surcharge when I returned the vehicle. So yeah, topped off the tank, no damage to the vehicle, returned well before the time I rented it for, but still was charged for express fuel.
Pros: Price and helpful staff. The facility is very close to my home.
Cons: Someone could show me the features of the car.
Aug 4 2016
Pros: Nice car
Cons: Closed very early in the afternoon (6p).
Sep 2 2016
Hassle returning car and getting correct bill (ini
Pros: Pick up was smooth, car was as described
Cons: I returned the car early (after just 1 day instead of 1 week as originally planned). The clerk explained that the computer wasn't working so she would send me an email with the final receipt. When I checked my emails a few hours later, I saw that she emailed me the receipt and it was for a full week rental rather than prorated for my 1 day rental. I called the local agency right away but the call was transferred to a national customer service office, and the person I spoke with said he would correct the mistake and email me the corrected receipt. Bin ever received it, so the next day I called the local agency again and spoke to the clerk, who then made the correction and sent an email with the correct amount billed. So a lot of extra effort and time needed on my part to fix their mistake.
Apr 3 2017
Good customer service
Pros: - Timelines and friendliness of the renter
- Details and instructions concerning the rental
- Good clean car
- Flexibility when out of control situation happened that I could not return car on time
- very affordable. I got $ 65 for 2 days.
Cons: The Kia is not so great on gas mileage... But that was not the renters issue... It's just the make and model of the car
Dec 22 2016
Pros: Great, friendly staff. No surprises. Will use Budget again.
Dec 1 2015
Budget/Avis at ohare may scam u
Pros: Clean, comfortable car
Cons: We reserved a cat from ohare, we picked up the car from ohare and we returned the car to ohare. My quote was 372. We returned the car with no damage and a full gas tank and were charged 722. They claim they quoted me as renting the car from midway airport and then returning it to midway airport. There is no other explanation except they try to rip you off and hope you don't look at the recipt until it's too late. After arguing with a very rude agent for 40 min we got a manager who was professional but clueless. After about 90 min we had to go or else we would miss our flight home. We had to settle paying 480. Over a hundred dollars more than we should have. Have rented several cars before from other services and have never had a problem. Will rent from ohare airport many more times but will never at any location rent from Budget/Avis.
Dec 21 2015
Quick, easy, convenient
Pros: The drop off was very efficient.
Jan 19 2016
Pros: Customer services :)
Jun 6 2016
Cons: Did not have the car I booked. Ended up over paying for a bigger car that I did not need ...
Jun 6 2016
Don't Trust Customer Service
Pros: Got a much larger and more useful vehicle for essentially the same price as a regular mini van rental.
Cons: Spoke to two separate customer service reps to verify that my age (24) would not prevent me from receiving the vehicle I had reserved. Was told that the location I chose would have no problem accommodating me and would allow that. When I showed up to get my mini van, I was told no and had to get the branch manager involved to make an exception. Then they didn't have any mini vans so I was given a 12 passenger van. Not an issue but I had to re-purchase the insurance after I had already paid for insurance on my initial rental, was already too late to have it refunded.
Cons: Very tired of rental car check in counter employee tacking on "optional" charges. I want exactly what I reserved. Nothing more, nothing less for the price at which I reserved the rental. If I didn't want insurance when I reserved the car I do not want it now. Bait and switch.
Also, my car seat would not adjust so hopefully they will fix that for future customer. I took it "as is" only because it took me 40 minutes to get my rental car and it was 1 am in the morning and had an hour drive to hotel.
Feb 10 2017
Cons: I was supposed to get a specialty car and was given a compact. I questioned it and was told that was not the case that this was a specialty car. Most defiantly not. When arriving the parking garage there was a line of cars in front of me with a sign over them that said specialty cars. Then I was really upset. Being out of cars is one thing but lying about it is another. I am extremely disappointed in the service and staff I experienced.
Mar 11 2016
Pros: Unfortunately I fell down a flight of stairs and was unable to drive except for the first couple of days of my 2 week rental. Due to the terms of the agreement I was unable to return the car early or designate another driver (unless we both returned to the place of the rental....with me driving.)
The car was great but I won't try this again.....too inflexible.
The empoyees at pick up and return were very efficient and friendly and helpful.
I had to drive the car back for the return which was unbelievably painful.
Cons: The price and restrictions.
Nov 28 2016
Smelled like cigs
Cons: Smelled like cigs and audio connection didn't work
Feb 26 2017
Cons: Absolutely no problem...first car was too small to fit my one suitcase. It was not the car size I reserved. The agent quickly found me the correct car size.
Mar 7 2017
Lack of initial information! Poor customer service
Pros: I did not like anything about my experience.
Cons: Because your company did not initially inform me that Chicago residents could not rent from the company it ruined my entire trip. I traveled almost an hour and a half from the north side of Chicago to Midway Airport thinking that I had a car reserved. I even called TWO TIMES to confirm. I even asked the agents on the phone if there was anything that I needed to know and had also given them my address. There should be an alert in your system if one of the car companies does not rent to people who aren't flying in or out of the airport.
I ended up having to take a Greyhound bus the next day to Detroit which took me 7 hours and caused me to miss the birth of my first niece. I am NO HAPPY about my experience what so ever.
Mar 11 2017
Cons: They wouldn't rent me the car because I was paying with debit and didn't have a return flight. I will never even look at this company again.
Mar 14 2017
Poor customer Service
Pros: The whole booking process was super easy online and the car rental location was easy to find. When I checked in the only option they gave me was a Yaris, when the category I booked for was a 5 person, 2 bag car. This was very disappointing as we were traveling with a 7 year old and needed the extra space and a Yaris was NOT going to cut it. The attendant didn't offer any kind of help but offered to up charge us to an SUV, which is not what I asked.
Cons: I felt as if I was ripped off in the process, ive recently rented at LAX and it was not this difficult the last time. I was upcharged $5 per day to get a very minimal upgrade on a car. Very disappointing.
Mar 20 2017
Pros: the person working the counter at pickup was nice. the sripoff setup at midway airport is efficient.
Cons: they tried to charge me an additional $160 at pickup when I showed up 20 minutes early, then they couldn't figure out why the price was so much higher than the rate I has confirmed online. eventually I waited an extra hour so I could get the original rate. no idea why they didn't tell me that I would be charged so much extra for an early pickup. they just printed the bill and tried to get me to sign it.
THEN, they tried to scam me out of nearly $400 when I needed the car an extra two days due to a blizzard canceling my flight. I was trying to return the car on time to an alternate location but they refused to give me a quote on the updated cost. eventually I realized if I return the car 20 minutes before the time they told me, it would reduce the new rate by more than $300. (keeping it to daily rate instead of weekly.) why the customer service rep didn't simply suggest this is beyond me. they obviously are hoping people won't have the energy to argue the exorbitant additional prices they sneak in.
Mar 28 2017
Short rental-No issues
Pros: Completed rental request on line. No issues.
Cons: Rental was for only 28 hours over two days in Chicago. The daily rate was reasonable but the hourly add on rate above that was unreasonable for a small car.
Cons: Was only there for a second, dropping off. Not much to say - they did a good job.
Jul 5 2016
Holiday rush - long lines
Pros: Car size for price, cleanliness, condition of the car - even with over 20,000 rental miles on it.
Cons: Long lines - over 30 minutes to get to the counter, then the agent wanted to explain why she could not find a car for me - I kept reminding her that I just wanted a car, not an explanation...
Aug 1 2016
The car was great and in great condition. Everythi
Pros: The vehicle and the cleanliness
Cons: The pricing seemed to be much higher than everyone else for a one day rental. I had no choice though. All flights were cancelled from Chicago and I could not get anything until 2 days later. Needed a car to drive home. At return of the vehicle; there was a lot of added in charges that I was never made aware of. Also, they tried to charge me for a full tank of gas, when I actually only used 1/3 of a tank.
Aug 18 2016
Tried to rent me a car not in the size I wanted
Pros: I liked how easy it was to return the car and I liked how smooth the shuttle experience to the airport was, and i liked the car's cleanliness (once I finally negotiated to get the type of car I chose online.
Cons: I chose a midsize passenger car online and the guy tries to rent me an SUV when I get there, and then with difficulty they find me a midsize car finally. Stressful.
Aug 26 2016
Knows How To Take Reservation But Not How To KEEP
Pros: When I finally received the car I wanted, it was great.
Cons: Up until that point it was miserable working with Avis. We had reserved a minivan as we have 2 carseats for kids and it would provide the best arrangement in the vehicle. At the counter, it was clear they hadn't actually set aside a minivan and tried to upsell me to a "nicer" car. Since I was exhausted after flying with 2 young kids, I said sure, even at a higher cost. Unlike a minivan with the two separate seats in the middle, it had two rows of seats in the back, making it impossible for anyone else to get into the car after the car seats were strapped in - this obviously wouldn't work.
After going back in and demanding a minivan, they said they'd have one ready in 15min, during which we're just sitting there with two restless kiddos (1yo and 3yo). When they switched us back to the minivan, they also did not adjust the price, and we were simply left charged an extra $15/day for a car we didn't take. No apology, no attempt to correct the billing. I will not be working with Avis again.
Be sure to demand the car you want and don't let them upsell you. We paid 2x the price quoted on Kayak.
Aug 28 2016
Drop off and pick up were awful
Pros: There was very little I liked about the rental except maybe the price through Kayak. When I priced the rental directly on Avis' website it was more than double the price we got at Kayak.
Cons: Only one person was working the rental desk upon arrival. Even though there were only three people in front of us in line, it took over 30 minutes to rent a car AT MIDNIGHT. It wasn't during peak hours. We were told we were being charged for a full tank of gas which would be credited when we returned the car with a full tank. The credit wasn't applied. The person checking us in upon return said this was something he had been seeing a lot and didn't know why. He wasn't able to apply the credit so we had to go stand in line again to get our money back instead of catching the shuttle for the terminal. This provided unnecessary stress to our family, and I think this is a money making scheme on Avis' part. Most people probably don't have the time to stand in line to get a credit when they have a flight to catch. Also, we rented an SUV. We were given a Subaru Outback which was very uncomfortable didn't provide the extra room we needed. Overall, not a good experience.
Sep 12 2016
Not a good experience
Cons: Avis could not find my reservation. Rented me a car at a higher rate. I will not repeat this experience.
Sep 15 2016
Pros: Speedy return service.
Cons: I wasn't sure why the bus dropped us off at baggage claim. But we figured out how to get the check in gates.
Sep 16 2016
Cons: I was given a hybrid vehicle - which was fine - but nobody explained the basics on how to drive it when I picked it up. I had to resort to trial & error.
Oct 3 2016
Pros: Impala drove very well and was comfortable for 4.
Cons: Buckets seats make it hard for one to get out of the car.
Pros: Chevy Malibu was nice driving car. Price was great.
Cons: Got to rental office. Place packed, except no one from Payless around. Very disorganized. Long wait. Finally got car -- not the cleanest but we just wanted to go by then. Realized the odor we smelled was smoke. Yuk. Next day we found French fry holders, a plastic cup and food wrappers under passenger seat. Washed rear window while getting gas only to discover the grime was on the inside. Also, no mention of GPS, toll tag, extras, etc while checking out car. Would have been nice to know about some of that stuff, especially due to toll roads around Chicago. The drop off wasn't much better than pick up. One agent, packed small office. All in all you are getting what you pay for. Decent car, bare bones customer service. Be prepared to be underwhelmed.
Apr 13 2017
Pros: Clean well maintained and comfortable. Drove to NYC and back to Chicago for a wedding and was very happy.
Cons: Drop off was a bit long but not due yo employees but very rude customer. Handled well by person checking us in.
Apr 3 2016
Don't rent from Midway airport
Cons: It was a terrible experience renting from this location. I was told that the Payless site was at the airport. It was not and I had to take 2 shuttles to get there. The actual office was a distance from the airport and was old and outdated. In addition the Payless specific shuttle was dirty and the driver was highly inconsiderate and played loud music during the drive. Also, I was not informed, nor was there a sign in the office telling me that a hold would be placed on my debit card until the car was returned. Overall a very disappointing experience.
Apr 10 2016
Older car, but great value
Pros: Good price, shuttle right to the airport on return
Cons: Their rental lot is NOT part of the main rental car facility, so separate pickup call is needed. Limited hours for pickup and return. Older car with some mileage.
Apr 12 2016
Cons: The web site said they were on site at Midway, they are not, you have to take 2 buses to get to the rental location. I was charged $25 for an additional 4 hours for my rental. I rent cars often and am not interested in using them EVER.
Apr 24 2016
NOT in terminal
Pros: Counter staff were very friendly and courteous.
Cons: When I booked this reservation, I was mislead into thinking that Payless was located in the terminal at Chicago Midway. Not only was it not in the terminal, it wasn't even located in the rental car building where all the other agency are. I had to take the shuttle from the terminal to the car rental facility. Then I had to wait for a Payless bus to pick me up and take me to the Payless facility, located in a residential area a few miles away. If I had known this at the time I booked my car, it probably would not have been that big of a deal. However, since my reservation stated pickup was located "In Terminal", this experience was quite aggravating.
Apr 25 2016
Never found the place
Cons: This felt like a bait and switch. We showed up at 5:00pm on a Tuesday to Midway airport. I didn't see the Payless logo on the rental shuttle so I asked a security guard and a bus driver where Payless was located. They both told me that ALL rental cars are found in the same place at Midway. My family got on the on this bus and the confusion continued. An hour later we ended up just renting a car from another company right there on the spot. Payless was in a different location, and more important, it was already closed for the night!!! No email, no phone call, no indication that Payless operates in a different location and on different hours than every other rental car option at Midway. Payless needs to find a way to communicate better with its customers
Apr 26 2016
Cons: The website was not clear that everything was off site. There was no answer or voice mail on their contact line.
I would not work with them again.
May 3 2016
Must take two shuttles from Midwa
Cons: Kayak says Payless is in the "airport terminal", while others like Budget and Alamo are "shuttle." Wrong! You have to take the rental car shuttle, but then you need to take *another* shuttle from there to get to PayLess. We waited 20 minutes for the second shuttle while plenty of regular shuttles came and went. When I got off the second shuttle there was only one person at the desk. Fortunately I was second in line. The last person in line must have waited a long time to get their car. Returning is confusing because the entrance is not on the street of the address and due to a one-way street you have to go around the block to get in. Next time I'm going with one of the companies located in the rental car complex.
May 9 2016
Cons: On top of the advertised prices we had to pay a total of 40% taxes, this made the rental the same price as the big rental companies. The staff were nice but personally I would not use payless again. Should be called Paymore!
Pros: Good natured employees that are well meaning but are not motivated to provide good service.
Cons: They said the shuttle would come every 15-20 minutes. I had to wait 35 min. Once we arrived, you'll need to provide your insurance information (policy # and exp. date) - I've never had to provide that to any other rental place.
Aug 5 2017
Cons: I waited too long to be picked up and then learned at the desk that I was too old (74) to rent a car from them. There was nothing in your rental information nor was there any signs in the office to inform me that they had rental restrictions on age. I've researched the other rental companies and learned that none of them restricted there rental to those over 73.
I know it is common to rental companies overseas, but not here.
They tried to find a car for me at other companies without success but did take me back to the airport. It cost me more than 4 extra hours before I found a car, but $150 more than the one I rented. From you.
Aug 7 2017
Pros: They have tons of jeep wranglers
Cons: Waited for more than an hour to get the car, they did not have it ready. The extra charges they have for insurance and ipass become more expensive than renting at National or Alamo.
Aug 7 2017
Pros: They suck they don't rent cars to LOCALS THAT SHOULD BE IN BIG BOLD LETTERS WHEN RESERVING FOR THAT LOCATION IT WAS A WASTE OF MY TIME EVEN TRAVELING WOULD NEVER RECOMMEND THEM TO OUT OF TOWNERS EITHER MANAGEMENT WAS RUDE THEY ACTUAL NEED TO BE OUT OF BUSINESS
Aug 9 2017
Pros: The people were pleasant and efficient. We didn't have to hunt for a car, it was pulled up and ready for us. Make sure you have a copy of your insurance.
Cons: There is a huge charge if you don't bring the car back full of gas but that is pretty much like all the others and we were told that up front.
Aug 9 2017
Horrible Customer Experience
Cons: Since when do car rental companies force insurance on you unless you have physical proof of your own? Horrible CX as I have to pull out my laptop to log into my insurance account. They insist on an expiration date which doesn't exist on any page. So I have to take their insurance against my will. #THEWORST! She actually yelled at me when I asked her to stop quoting the policy verbatim to me how proof of insurance is plainly stated in the terms and conditions, which of course no one reads. I then said calmly if you want to ensure a good customer experience you should state that very plainly in big letters everywhere - I would have been happy to pull my insurance card out of my car and bring it with me. She then walked away from her post and said she couldn't deal with me anymore. Unbelievable. Never renting from them again and telling everyone I know on every rating site.
Aug 10 2017
Nickel and dimed
Cons: I cannot state strongly enough about the deception from routes car rental! Upon picking up our car, we found the charge would be nearly $200 more than the quoted price due to "illinois requirement" for liability insurance. This cost was not mentioned anywhere previously, nor was the extra cost per day for additional drivers. Extra charges were also heaped on for general fees and the company being able to run a shuttle service at the airport- $15! We are not novice car renters and found the extent of these charges to be egregious!
The staff was considerate and gave us a free upgrade in exchange for my obvious anger at the price surprise. However- I would much rather have had the smaller car and the smaller price tag! Had I wanted the larger car I would have paid more money and reserved the larger car in the first place!!
Upon return of the car we were surprised by even more additional charges!! We were stuck in traffic and although we called to inform them we would be late, our 1 hour delay cost $100! The assistant also dismissed it as "a minimal cost for exceeding your grace period". What were we supposed to do other than call and let them know we would be late? Also- why couldn't they let us know upon check in that there was a fee for being late? OR they could have confirmed the return time when we picked up the car to avoid the issue. Neither was done for us.
Our rental car ended up being nearly twice the intended cost, and while it may have been unimportant for some, was a serious financial hinderance to our vacation. Not only was the cost painful, but the stress caused by routes has left a lasting impression. We will never rent through them again!
Aug 12 2017
"You checked the box online somewhere"
Pros: Got screwed over and had to improvise because I booked online with my credit card and name and wanted someone else to be the driver. The website let us do it however in person they wanted to charge us more. Pathetic treatment by the manager.
Cons: Got screwed over and had to improvise because I booked online with my credit card and name and wanted someone else to be the driver. The website let us do it however in person they wanted to charge us more. Pathetic treatment by the manager.
Aug 12 2017
Pros: Easy airport suttle
Cons: I had charge $100 for putting a black ice Accent in the car
The car smelled bad when I left the promisses.
They said need to clean the car when rolling down the windows will fix the problem.
If you have a car that smell bad dont rent it to people and then take their money to clean it,
First of all I DONT SMOKE
I was advised to not smoke inside but
The front desk Lady who did my paper work brough the car to me from the lot, so she knew how smell inside. Thats why I suppose it was ok and made the mistake not coming back to report it right away
Nobody asked me if I need airport shuttle. I had to come back and ask for it.
Cons: Worst company ever. Told me they gave out all of their cars the night before thanksgiving and they didn't have any car to give me for my reservation. Had to rent from Avis for $260.00 for 1 day when my reservation with Economy was for $70.00
Dec 17 2015
Pros: The employees of the company are friendly and helpful. The car was new and comfortable.
Cons: The company has a hidden "mandatory" roadside assistance fee of $100. It is NOT printed on any of the paperwork, nor or is there a notification when making the reservation on Kayak. It doubled the price of my rental, but there was 0 communication upfont. I reserve thru Kayak all the time and expect they would be disappointed in the hidden costs as well.
Dec 29 2015
The car that wasn't there
Cons: "Reserved" online. It was not made clear that the company was offsite or that a credit card number was necessary to hold the car. Our flight arrived nearly 2 hours late. We took the shuttle to the rental counter only to realize Economy was in a different location. Called both the local number and the toll-free number and got no answer. By the time my phone calls caught up with me it was 12:30 am and the message was that they would hold the car until 10:00. So now we were stuck at Midway. Luckily we were able to rent anothe car but had to cram 6 adults with luggage into 1 car instead of 2 and had to pay a premium price. I would not use Economy again.
Apr 10 2016
Pros: Awesome people. Great prices. Clean reliable vehicle.
Pros: Friendliness of staff about the pick up and drop off locations
Jun 5 2016
Chrysler 300 in Chicago
Pros: I rented from Icarus cars from several dealer this trip. National was the only one that actually had the car I reserved when I arrived, and did not jerk me around. Also, no line at midway (but the others had long lines...).