Hotel was very clean, food was great and staff very attentive!
4 stars
Intercontinental Cleveland
Photos of Intercontinental Cleveland
Overview
The InterContinental Cleveland is a luxury hotel that is located near the Cleveland Clinic in Ohio. The hotel offers guests a 24-hour fitness center, a business center, a conference space, and laundry service. The front desk is open 24 hours per day, and the staff members can offer assistance in several languages: Arabic, English, French, German, Italian, Russian, and Spanish. There is a fireplace located in the lobby, and the front desk staff can offer a safe-deposit box for storing valuables.
There is a daily breakfast buffet available for a small surcharge. Plus, the hotel property has two restaurants, the North Coast Cafe, which is open for breakfast and lunch, and Table 45 Restaurant, which is open for lunch and dinner. There is also a bar area, and room service is available 24-hours per day.
There are 294 hotel rooms spread across 10 floors, and each of the rooms is 100% smoke-free. Visitors will find that the rooms feature in-room climate controls, a minibar, a coffee maker, an iron, and an ironing board. The beds are made with premium bedding and down comforters, and the hotel staff can provide turndown service. There are free toiletries in the bathrooms, and the televisions offer premium cable channels. Guests are provided with free daily newspapers and free WiFi access.
Visitors to the InterContinental Cleveland will find themselves in close proximity to the Museum of Contemporary Art, Severance Hall, and the Cleveland Museum of Natural History. The closest airport is only 14-minutes away via car.
Latest deals for Intercontinental Cleveland
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.
Amenities at Intercontinental Cleveland
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Shuttle service (free)
- Business center
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- 24hr front desk
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Bathroom
- Shower
- Shower cap
- Additional toilet
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Toothbrush
- Bathrobe
- Private bathroom
General
- Executive lounge access
- Family rooms
- Seating area
- Interconnected room(s) available
- Sofa
- Telephone
- Carpeted
- Tile/marble floor
- Storage available
Accessibility and suitability
- Increased accessibility
- Roll-in shower
- Elevator
- Accessible by elevator
- No smoking
- Toilet with grab rails
- Upper floors accessible by elevator
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- TV
- Smartphone dock
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Pants press
- Drying rack for clothing
Dining
- Minibar
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Food can be delivered to guest accommodation
- Coffee machine
Bedroom
- Feather pillow
- Socket near the bed
- Alarm clock
- Clothes rack
- Wardrobe or closet
Parking and transportation
- Shuttle service (free)
- Parking
- Valet parking
- Private parking
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Health and safety
- Daily housekeeping
- Safe
Outdoor
- Terrace/Patio
Things to do
- Gift shop
Fitness
- Fitness center
Spa
- Sauna
Reviews of Intercontinental Cleveland
8.6
Very good
363 verified ratings
Wonderful
206
Very good
61
Good
47
Okay
13
Fair
14
Mediocre
5
Poor
17
Summary of reviews
Guests say
Guests appreciated the cleanliness of the rooms and the quality of the food, especially at the restaurant Table 45. However, many expressed dissatisfaction with the service, citing issues such as unhelpful staff and poor customer service experiences. The location was also a common complaint, with some guests feeling it was not ideal for activities or attractions.AI-Generated from customer reviews
Reviews(5)
Q&A(5)
Tips(10)
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Score by provider
8.4 out of 10
17 reviews
9 out of 10
1 review
8.8 out of 10
4 reviews
All reviews
Pros (+) Table 45 is a great restaurant. While staying at the Intercontinental, we ate there every night, partly for convenience, but mainly because the menu was varied and interesting, the food was well prepared and the service was excellent. The sous vide lamb was one of the best tasting and textured lamb dishes I've ever eaten.
Cons (-) We had a minor snafu at the desk on arrival, but the manager sent up an apology and a generous gift in recompense, then called to make sure we felt we had been made whole. His concern more than made up for the minor inconvenience. The fan of the heating system in the room was loud enough that we had to turn it off even when we could have used it. That might have been particular to our room, howeve...
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Pros (+) Location could not be better for Cleveland Clinic visitors. Table 45 is a very, very good restaurant. Excellent staff across all departments.
Cons (-) Thought it very expensive. Breakfast Buffet was priced like New York City. Small things missing, like bottled water, unless of course you wanted to pay for the Fiji water in the bar.
Pros (+) Everything was excellent.
Pros (+) Free toothbrush. Toiletries were nice mixture of things that you normally do not receive. That is about it.
Cons (-) Things that I did not like: Staff that lies. They like to patronize you just to push off to the next person. Rooms reasonable but not worth the price.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's breakfast options?
The hotel offers a daily breakfast buffet for a small surcharge, and guests can also enjoy breakfast and lunch at the North Coast Cafe, as well as lunch and dinner at Table 45 Restaurant.
How comfortable are the beds at the Intercontinental Cleveland?
Guests have praised the hotel for its very comfortable beds made with premium bedding and down comforters, ensuring a restful night's sleep.
Is parking available at the hotel?
The hotel provides parking options, including private and valet parking, ensuring convenient access for guests with vehicles.
What are the hotel's unique offerings for guests visiting in April?
April is considered the high season, and visitors can take advantage of the hotel's proximity to attractions like Severance Hall, the Cleveland Museum of Art, and the Cleveland Museum of Natural History.
How is the cleanliness and service at the Intercontinental Cleveland?
Guests have highlighted the very clean rooms and friendly staff, with some mentioning the need for improvements in specific areas, such as the hall carpet and housekeeping service.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for Club Level Amenities
Guests staying within the Club Level can enjoy additional perks, making it a convenient choice for those not leaving the Cleveland Clinic campus.
Consider Off-Site Parking
Off-site parking across the street is a more affordable alternative to the hotel's valet parking, especially for longer stays.
Request Room with Special Furniture
The hotel can provide special furniture for guests in need after surgery, making it a considerate option for those visiting the Cleveland Clinic.
Utilize the Skyway
The hotel's skyway provides easy, climate-controlled access to the Cleveland Clinic, offering convenience and peace of mind for those with mobility concerns or facing inclement weather.
Explore Nearby Dining Options
While the hotel offers on-site dining, guests may find more affordable dining options within walking distance of the hotel.
Check Club Level Amenities
Club Level amenities are a real plus, providing additional comfort and convenience for guests who may not leave the Cleveland Clinic campus or the hotel.
Bring Pillow Covers
If allergic to feathers, consider bringing a pillow cover as the hotel provides feather pillows.
Consider Room Service
The extensive 24-hour room service menu offers great food, providing a convenient dining option for guests.
Inquire About Early Check-In
The hotel may accommodate early check-ins, providing added convenience for guests arriving ahead of the standard check-in time.
Consider Special Dietary Needs
The hotel is food allergy aware, making it a suitable choice for guests with specific dietary requirements.
Location
9801 Carnegie Avenue, Cleveland, OH 44106
What's nearby
- Euclid Avenue0.4 mi
- Cleveland Museum of Art0.7 mi
- League Park1.5 mi
- St. Casimir Church1.7 mi
- Agora Theatre and Ballroom1.8 mi
- Playhouse Square Centre3.2 mi
- St. Peter Church3.2 mi
- Progressive Field3.4 mi
- Quicken Loans Arena3.6 mi
- Immaculate Heart of Mary Church3.6 mi
- Cleveland Mall3.8 mi
- Public Square3.8 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Intercontinental Cleveland
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
November | May | $332 | $329 |
Cheapest month to stay with an average 52% drop in price. | Most expensive month to stay with an average 44% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
When to book a room at Intercontinental Cleveland
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
7.6 | 3.8 mi | Cleveland Hopkins Intl | 13.4 mi |
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