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Coffee machine in room but no ceramic coffee cups provided to use it. Told per IHG platinum member could not use club room with free breakfast because rewarded with bonus points.
Room service and housekeeping had the best customer service at of whole hotel! It looks like a hospital. No one greets you or shows that they want to be of service. I was looking forward to a bath after long conference and when turning on the water a huge clump of hair came out of drain and killed it for me.
Liked the room. View was beautiful. Didn't like paying for parking and getting a 100 fee that they say is mandatory after paying 170 for a room that was very pricy,
Nice staff. Some rooms can be quite an extended walk from the elevators.
House keeping staff are friendly and quick at preparing the room. Check in staff was friendly and it was a quick process. Clean room with a lot of space and giant mirror, balcony and fridge. The fitness center is a small room with mainly cardio machines. Please add some free weights. The elevators, vending machine and ice are located in just one area of the hotel; my room was literally 88 rooms away from them. The bathroom next door had a pipe issue that would make a huge noise every time the guest was using it and woke me up several times at night and in the morning. At check out, the front desk lady was in a hurry and unfriendly (I didn't catch her name but she was red headed with eyeglasses).
We had a very nice stay and will return in the future. Our son and family were also there and we all found the hotel to be helpful and attentive to our needs. The location is great and we thoroughly enjoyed our stay. We found the staff to be very helpful and willing to go the extra mile to make sure we were happy. 5 stars. We also did NOT like the parking fees, but with that the only negative it's not such a big deal.
View Could not change reservation when plans changed. Awful
I didn't get the room I reserved, I paid for ocean view room and I got a street view room
I loved the all around look and feel of the hotel. It was clean, the staff was hospitable, and the room was amazing. Parking in the parking garage was an additional $125 for the 5 nights I stayed and was not disclosed when booking the hotel.
Stayed here at the tail end of our honeymoon. Beautiful in-room finishes, modern yet charming. Ocean view rooms with views of a colony of cute barking sea lions, complete with sailboats passing by! Spectacular. Would stay again.
Rooms, bathrooms and hotel need to be remodeled.
The lobby and seating area are lovely and a nice place for a quick breakfast or glass of wine in the evening. The room categories are misleading: the hotel is behind a breaker wall and therefore on a canal not oceanfront.
Had to pay extra for parking, breakfast and Internet. Internet starting dropping every 20 mins one day even after paying. Lost my dry cleaning for three days. The phone did not work and I had to tell the front desk three to four times before it was fixed. The gym is tiny. For this price surely these should not be issues.
Staff is friendly and helpful. Rooms are nice and the views are just breath taking on ocean side Marina side room by parking lot on 1st floor. They need to build that up with plants for privacy. People walking by looking in, noicey from people and cars. We had the staff move us to another room or we were leaving. They almost lost a week long customer when all it would take are some trees, hedges and plants for privacy. You can't see the marina anyways from the 1st floor
Location Parking and amenities fee
The room was spacious and had a wonderful view of the ocean. Very nice staff. Room was very close to outside pool and jacuzzi and had to listen to people in the jacuzzi talking until midnight.
Valet attendants were great Front desk employess very very very careless and non hospitable
We loved the very cosy 'livingroom' bar with fireplace and live music....and Baleen, the restaurant and bar, also with live music was very nice!
clean & comfortable some of the lights didnt work, like the vanity mirror in the bathroom. the tv wasnt in HD..wifi also scared me cuss it might charge $11.99 ice machine on our floor was broken as well.
The hotel looked as though it had been remodeled fairly recently. It was well designed and had a very cozy great room/lobby with a fireplace and a bar. The rooms were large, clean and very nice. We had an amazing ocean view and the front desk upgraded us for free. The restaurant across the parking lot is part of the hotel and was delicious. It was a great place to spend our 6 year anniversary.
We love this hotel and this was our second stay in 4 years. We love everything about it and the staff is exceptionally friendly and wonderful. The only complaint was this was booked through Kayak and we booked a "Premier Oceanfront Room King Bed". It was confirmed and stated on our confirmation in three different places. Upon arrival, they had us booked in a double bed oceanfront room (not premier which is the 2nd and 3rd floors and not a king bed) and they were adamant that was what Kayak booked us in. When we showed them the printed confirmation from Kayak they gave us the Premier Oceanfront King on 2nd Floor. Anyone booking through Kayak should absolutely call the hotel to confirm what they show you are booked in prior to arrival as obviously there are some issues there when booking through a third party like Kayak.
Not much The price of almost 200/night got me motel 6 like accommodations.
This hotel is located centrally to shopping , dining, and the beach. The rooms are clean, comfortable and quite nicely appointed. The pool is especially nice. The only thing I can even think of that could have been improved on is that the ice maker is on the 1st floor. That's a little inconvenient if you're trekking all the way from the far end of the 3rd floor.
Rooms are huge and in great shape. Refrigerator and microwave in each room. Good breakfast and the hotel is being updated / refreshed.
It was 10-15 mins from the beach waterfront. The customer service was friendly. The room we stayed in had no phone signal connection and it was on the first floor. The rooms were outside of the main building and the lower level is where we had no signal and had to step around to get a connection
It was convenient to where I was working. The room was dark and the lighting poor. I had a view out of my window of a wall. It was clean enough to my liking. No one bothered to ask how my stay was when I left. Parking was
Location, price, breakfast, cleanliness, staff. Nothing
Quiet, decent breakfast, and near a number of good restaurants. Gym is limited - few machines, no free weights.
The breakfast was really nice, one of the best continental breakfasts I've had at a hotel - everything you could possibly want including hot dishes that tasted freshly made. Always very clean and breakfast room staff were very polite. The pool area was nice, unfortunately it was just too cold when we were there to enjoy it. Located close to the beach and a number of nearby restaurants and other shopping. The room we were in was supposedly a Queen with a sofa bed, but it was more like a Full with a sofa bed. My 3-year old didn't care about the comfort of the sofa bed, but an older kid might have been pretty uncomfortable on the thin mattress. Also, we had a few ants in the bathroom - might be a hard thing to control with 1st floor rooms in a warm climate?
I was very impressed with this hotel. I rarely write reviews, but I was so impressed that I thought about writing one while I was still there! The pool was nice and clean and I wished that I'd had more time to enjoy it. So too was the spa. The breakfast was a complete breakfast that I could last all day on! Everything in the room was also nice, clean, and comfortable, and there was so much more I didn't get to take advantage of. Also it is in walking distance to the beach. The business center was well equipped and in good working order. The staff was nice and friendly.
The BWP was extremely clean and felt comfortable. I enjoyed the layout of the room and the furnishings. The breakfast that was included was worth it. Not to mention the front desk was friendly and helpful. The pool was so small and the weight room wasn't very big at all. But this wasn't a big deal at all.
Location to beach and restaurants. Also great staff and very clean and comfortable rooms !
Easy access, comfy bed, great amenities (tea, coffee, hot water in the lobby), friendly staff The shower head and towels need updating
The staff is friendly and the building itself was pretty quiet give its proximity to landing strips at LAX. The exercise facility is quite nice. The express breakfast is limited, but gives a few options. My room was not clean--and frankly wasn't ready when I checked in at 4:00 pm (no bath towels). Toilet didn't flush well. Water didn't drain well in shower.
Called ahead to let them know I would arrive late. They said no problem. When I arrive they gave my room away and instead of 2 beds we got a bed and a pullout. Not OK. The first room they gave us had no water pressure so we had to move to another room. The front desk attendant had absolutely no remorse or empathy about the situation. Terrible service complete and total liars...
IT'S ALL ABOUT THE STAFF.....from our late check- in to shuttle arrival at LAX. Having limited knowledge of the vast local area, we chose this hotel because of the Wyndham name and its location to the airport. Each and every person of the staff treated us professionally, pleasantly and with a sense of real care regardless of the job description. Hats off to this team!
the location and being close to the airport for an early morning flight The hotel. The dirty worn out wallpaper, the broken AC units, the bathtubs that don't drain durning a shower. The hotel smelled like old cigarettes and the carpet in my room was dirty with crumbs. The pillows are all lumpy and half the size of a standard pillow. We requested different pillows but we're given the same type of gross lumpy pillows.
Everything in the hotel was nice. Shower was clogged enough that the water reached our ankles. Unhygienic and disgusting.
Close to airport
Friday morning there was a breakfast buffet with egg and sausage patties, waffles (cook your own) , muffins, fruit, coffee, fresh fruit and various waffle toppings. There was instant oatmeal and dry cereal with milk as well. I'm sure I might have missed a few items, but I was very satisfied with the choices. Ample tables and chairs to accommodate everyone who choose to stay there. Bring a tray from the room if you want to take it to go (breakfast in bed?). Warm room. There were too few stations on tv and only one chair in the room, but I'm sure I could have gotten another one if I asked. Wifi was spotty on 6th floor. Parking fee of $15 was unexpected.
I called hotel 3 times and shuttle never came at airport. I had to wait for 1 hr finally I took a cab to hotel DO NOT take this hotel if you want shuttle from airport.
Super amazing beds! Breakfast is decent. Staff were all very friendly and helpful. Climate control didn't work in room, I don't think it worked on the entire floor so be sure to ask about it when you check in. Hair dryer was from the 80's. Parking for $15 seemed excessive.
great breakfast included. airport shuttle was very convenient. staff was friendly. bed was comfortable and everything was clean and up to date.
Room had a stale smell. AC cut off and on all night and was very loud.
The spaciousness of the rooms, full kitchen for families, very comfortable and modern place to stay. We will definitely return. They were a little unprepared for the rush before breakfast ends at 9, but they adjusted well to the demand. The guests who. And late needed to be patient.
Very clean, large room. Perfectly fit our needs as it was close to the beach and very accommodating!
the decor was beach like and modern, the building is very new. The room was fantastic and service was great. They have a shuttle that can take you anywhere within 2 mile radius. Our driver Eddie, went above and beyond to provide us good service.
We were woken up in the middle of the night by a drunk pounding and kicking a door for 35 min before calling for security. There were stains on our white linens and condoms under the chair which my 10 year old found. Very disappointed.
Proximity to airport, beach areas, quiet hotel, not a high end but clean, comfortable, friendly staff, excellent value Parking is in short supply, but very manageable. Area feels safe to park on the street.
The price is an amazing bargain! To get the same quality in the area, you can expect twice and three times the rate. Charming management, excellent maintenance, and location on Artesia with great places to eat for all budgets. Directly across from a Starbuck's! LAX-bound buses stop down the street. Very easy to get signed in and leave quickly.. a boon to the busy traveler.
Good location close to everything Beds were horrible so hard and the blankets were more like curtains. Loud construction and noisey neighbors
We had the big unit, which had a living rm, bedrm with 2 beds, and kitchen. Very affordable, CLEAN, friendly staff and across the street from starbucks. The beds were a little hard, but that is personal preference.
Room was clean tastefully decorated, nothing fancy but all the basics, and well maintained, people friendly, what local motels used to be, will,stay again Coffee pot would be nice but does add significant cost in daily operation, Starbucks across the street, opens early, towels could be upgraded, but what is there is fresh, clean and acceptable,
The price was pretty great for how close it was to the beach. It was in a very nice part of California. The room was very clean and up to date. It was about 5 to 10 minutes away from the beach and very close to a lot of shops and stores. The staff was great also, the main guy when you check in offered to move our car Tuesday morning because of the street cleaning, that way he didn't have to wake you up at 6 in the morning. The only thing slightly wrong was the bed was uncomfortable, but definitely not bad enough for me to not come back.
Clean, newly remodeled, great price, close to the beach Tight parking
Nice place, but not worth the Ritz premium. I would stay at the JW Marriott in Santa Monica next time I'm in the area.
Staff is great, and generally a very nice hotel. Doesn't live up to our expectations based on previous experiences at other Ritz hotels. It feels tired, not as luxurious as others, and is starting to show some age without upkeep. A simple example would be the pool has cracked tiles and feels rundown.
I can't begin to find words to express how much we enjoyed our stay at the Marina del Rey Ritz Carlton! We arrived on a Wednesday morning with a sick child. The staff immediately took charge helping to get us situated with a room and going so far above and beyond ensuring that our stay was enjoyable. From the person who greeted us to take our luggage, to the valet, to the front desk staff to the wait staff in the restaurant and the gift shop (which opened up for us to get us meds in the middle of the night) to the manager who followed up even after we had left their hotel, every layer was kind, attentive and fantastic! They honestly made us feel like we were at home with family who was concerned about us. What a fantastic experience! T
Hotel staff was outstanding; from valet, front desk & concierge all the way through to pool attendants, room service and bell desk.
Marina Totality , needs upgraded , bathrooms , amenities , need more restaurants .
I like the avalibiliy of the staff For a younger crowd in there 25-30 age it's not an appeasing hotel it's more for older crowd like 50-60 so for me being a pro Olympic athlete and being 23 yrs old I didn't enjoy it that much
I liked that the hotel was near the water, close to a concert I was attending. I booked this hotel because they had balconies and it was near the water. The balcony was closed due to renovations. The bath tub was small , hotel was a little outdated. Not as special as a experience as I was hoping for
the location room service food. the french soup was disgusting. There was also no glasses in the room. time it took to get the food valet parking took 15 mins to get our car
Everything!!! Parking charge.
The room was ready and clean! The staff were friendly and attentive. We were only there overnight but it was very nice, quiet enough and clean (which to me is the most important feature)! Nothing, it was all good
Huge rooms deigned and furnished lavishly. A bit too far from any touristy attractions. Not a walking hotel b
Nice decor and great location Charge for parking which is ridiculous. Girl who checked me in was a bit rude
It was a peaceful getaway for me and my wife. Very enjoyable and relaxing. Room service was magnificent.
All Pay for parking my car
Clean, and luxurious feel. Easy access, and only minutes from Manhattan Beach. Restaurant was mediocre.
Location and good price Front desk staff / accounting staff are incompetent They double charged for the room and then didn't seem to think it was a big deal. I'm sure it will get refunded sooner or later but just a hassle. First and last Ayres hotel stay
The room was really nice Well satisfied
Clean, spacious, nice amenities. Close to freeway and airport. Lack of nearby attractions. Far from downtown and other tourist areas/attractions.
The look of the hotel is very cool. The rooms were spacious and clean with a nice bathroom area.
The hotel is right off the freeway, and the location is amazing. There is a gas station adjacent to the hotel, which was great because we just walked right over to buy some waters.
The room and location were excellent. Everything in the room was great and the staff was very friendly. I liked everything, but the breakfast area was overcrowded and the food options were limited. But it was good quality.
Right on the strand, walking distance to tons of bars and restraunts. Highly recommend this place, we loved our stay.
location, location, location! fluffy bed, free breakfast, room amenities and decor.
Great view of the ocean/beach. Nice balcony. Spacious room with a fireplace. Solid continental breakfast. No late checkout option. Slightly overpriced for the room quality.
Amazing beach view, comfortable bed, nice fireplace and sitting area with small kitchenette. Hot tub was in the back of the hotel and did not look clean.
I liked the location. The beach so close, the strand for bike riding, the many selections for restaurants, especially breakfast, and little shops at the pier. Weather was awesome too. I didn't like our room looking out to a public part, but the ocean just beyond it was beautiful. The kids skateboarding just outside our room was annoying, along with people coming and going from public parking and restaurant across the street.
Nice rooms, great free breakfast, right on beach!! Quiet.. Close to everything - walk to beach, restaurants and shops. Nothing!
A luxury hotel close to the Beach and still within walking distance to restaurants. Nothing!
Wat i liked the most was tht we playd music all night n no one complained. They did nt ask what beach view i wanted. And they jus gave me a room when i knw i was the 1st there.
Loved the fantastic view and perfect location to beach activities,shopping and dining.Coffee and pastries were delicious. Thank you for a wonderful stay!
The room decor and space were both excellent. The bed felt firm in an inexpensive fashion, but was still reasonable in comfort. The real reason for the low rating in an otherwise four star establishment was the complete lack of hot water pressure at 1030 am on a weekday.
I really thought the room was lovely--large. Things seemed updated and clean. Bed was fairly comfortable--everything worked well. Staff was warm and friendly. Cookies in the afternoon provided at front desk. First bellman didn't tell us that we could stay parked in the Handicapped Parking spot in front. Second bellman did, but a $10.00 charge appeared on the final bill. Staff took it off when I explained. Requested 4 pillows and a view as our most important request. No view and only 2 pillows on bed when we arrived. Bellman brought two more pillows after a phone call. Artwork in hallway is a series of gigantic pictures of 1950 ish dolls---creepy. Including a 5X7 framed photo of one of the doll pictures on the desk in the room. i could see one, but entire hall lined with them.
Very comfortable beds. Love the hip decor. Would come back again. Really Nice people. In general we really enjoyed Manhattan Beach more than other coastal cities. It's less cramped feeling and has a wonderful Beach. Valet parking. I'm guessing you could park in neighboring streets if you wanted. It's on a busy street but it's nestled back a bit so you don't feel it.
Friendly and helpful staff Clean Included wired and wireless Internet access (~8 Mbs up & down) Valet parking only ($15/day) Dated interiors Floors are creaky, can easily hear the guests walking around in room above
The hotel has many positives such as: clean surroundings, friendly staff, great food, free wifi, & an inexpensive valet. N/A
The staff couldn't have been nicer and it made the stay that much more enjoyable! Highly recommended and will stay here again!
Love the idea if complementary cookies. I didn't eat any but the idea is great. Thanks. They nickle and dime you on the breakfast. $9.99 for a bowl of oatmeal. Nooooo! So sad. $30.00 for the two of us to have eggs, sausage and potatoes. Really. And the OJ was a separate charge, ouch.
I arrived late because my flight from Miami was delayed a few hours. As I walked in around midnight, the staff helped me load up my suitcases into a trolley and directed me to where I could take my dog out for a walk. I ordered a breakfast that night for sometime between 9:00am and 9:30am the following morning, and it arrived promptly by 9:05am. The staff also allowed for a later check-out at 12:30pm to give me time to maneuver my belonging and dog. Overall, it was a pleasant experience. I would recommend. They stopped serving food for room service pretty early.
Overall we loved the hotel and will go back. Very clean, comfortable, quiet. Nice restaurant/bar upstairs. Courtyard peaceful. Staff very friendly. The paintings of the "Barbie"-like girls in the hallway were odd.
We loved the location, cleanliness, size of the room and price. Room service- the breakfast was awful! We didn't eat all of it because it was a soggy wet fried egg sandwich with rolls of lunch meat and wet uncooked spinach. Honestly don't get breakfast there. Also the front desk girl didn't make eye contact or smile once- not sure why but that got to me.
Clean. Staff is very friendly. Has a nice vibe. Close to airport. My room particularly overlooked busy street. Decent stay for decent price
Vibrant lounge with a nice view of the marina. $30 valet only parking option!! Weird odor in the room
The remodel is first class. The front desk service was fine. The dining was terrible. Slow inattentive service, overdone steak, raw salmon, overpriced.
My husband and I had a fabulous stay at the Marina del Rey Hotel. Our room had a amazing view of the marina, was very well appointed and the staff couldn't have been more helpful. I would recommend this hotel to anyone traveling to that part of LA.
We loved the view, facilities, great beds and location of the hotel. No complaints.
Ambiance was great from the beachy/sea vibe in the lobby with the "flying" seagull sculptures hanging from the ceiling a wonderful scent machine in the lobby that makes you feel like you are at the beach. Very romantic setting at the outside bar complete with couches and fire pits. Beds were super comfortable. $30/day for valet parking is a bit steep when there is plenty of parking around the hotel. Give an option for people to park their own cars, even if you have to charge a fee.
I've stayed here twice. Both times were great. Clean rooms and bathroom. Comfortable beds. Pillows a little flat. Clean modern feel establishment. Very friendly and accommodating staff. Nice continental breakfast. If you have the time you can monitor the rates and save at least $20 off the normal daily rate. Love this hotel. Will continue to use as my primary place to stay. If you aren't familiar with the city it can appear to be a bad area. It's really not bad but it's definitely not Beverly Hills. All the major fast food places are in walking distance. Close to the airport and freeway. Needs to put a microwave in the lobby with continental breakfast.
Very clen, good breakfast and friendly staff.
One of the best Hampton inns I have stayed at !! Have stayed here 2x's and will return
I booked a handicapped accessible room online and when checking in they had no record. Other than the booking problem I thought it was an excellent hotel.
I had a flight in the early morning so I stayed here for one night. Room was spacious, clean, and convenient. Price to value was perfect. Free secure parking but you have to walk back down the parking lot and enter the building from the front instead of through the parking lot. The best thing is that it was 8 minutes from the airport! The area was a little sketchy and not a lot of food options near by. The woman at the front desk in the morning could have been a little more helpful. We left our car keys and room key in the room while rushing to our flight, and we had to wait for her to "finish her transaction" in order to get the keys. Breakfast eggs were not fresh and you could taste it but there were plenty of other options.
Everything was wonderful. The rooms are nice spacious and clean. The service was excellent. the breakfast was hot fresh and had many items. The indoor heated pool was very nice for the kids as we went in December and the weather was a bit chilly. Parking is free and the attached garage has plenty of space. Nothing
Check in was super fast. Parking was free & in a gated parking garage which gives peace of mind. Hotel looked updated and clean. Room was clean and roomy. Bathroom was telling perfect size. Wifi was free which is always great. TV worked well. The hotel room bed was super comfy. And the breakfast in the morning deserves a 5 star rating! Shower was probably the only downside.. the water was luke warm at its hottest & I didn't like the shower head water settings.
Staff very friendly and accomodating. Was having work done on my apartment and needed a place to crash. everything was fine
We booked through a travel site and Hampton Inn staff was ill-prepared. Although we paid for three nights, Hampton Inn checked us out after the first night and I had to check us in again. Moreover, we were charged again for the stay even though we paid up front through the travel site. Getting our money back or to even get Hampton Inn to recognize the error was a nightmare. We recommended Hampton Inn to our relatives who were also staying for the Thanksgiving holiday. Because of my wife and I, Hampton Inn booked four rooms. Never again! We will never stay at a Hampton Inn again.
it was clean, no carpet. I checked the mattress and it was clean and wrapped in bed-bug preventative cover. PCH is a noisy road.
The one person helping was very professional. The room was clean. The unique color scheme of orange and brown was interesting to say the least, and for me added to its charm. Close enough to the pier and restaurants to walk. Only one person available to help.
Nothing except the location The staff doesn't care. The hotel stinks. No elevator No ID check when requesting new key No enough parking No elevators
the place is undergoing a big renovation. this is interesting, since it was not a bad place before. new owner seems very motivated to make sure the stay was comfortable. THE PLACE IS UNDERGOING A MAJOR RENOVATION. our room had a pretty sharp edge on the floor going into the bathroom. i was afraid one of us would catch our foot on it. i would think a safety inspector would have something to say about that !
Great place to stay. Nice rooms, recently refurbished and very clean. Ideal location within a short walk of the Redondo Pier and beach. Very friendly and competent staff. When I mistakenly made and guaranteed my reservation for the wrong day, the manager, Dee, cancelled the no-show charge, and moved my reservation to the correct day.
Easy access to the Redondo pier and beach, clean rooms and great value for the location
The shower did not work in the room. The bed was very squeaky. The price was right but The shower not working was a problem.
Terrible squeaky bed, noisy a/c, terrible traffic noise and to top it off the folks next door were going at it all night and we could hear it. The whole experience
Bed was very comfortable and room size was large with a window which i liked very much. I had to wait after check in time because my room wasnt cleaned yet and even after waiting it still wasnt very clean. Additionally, in the morning there was a bedbug on the top sheet. I was not satisfied with the cleanliness of the room.
Nothing except staff Noisy, no elevator, sink didn't drain, cluttered courtyard area, gap in front door almost half an inch. There are much better values elsewhere in area, I just happened to visit this time during spring break, and nothing else was available
this was by far the best priced all inclusive, beachfront stay you could ask for.. I look forward to my next stay at the Ramada limited Redondo beach hotel
this hotel was clean, with easy ample parking and standard continental breakfast fare. The staff were friendly and helpful. The bed was comfortable and the room seemed huge. All of the pillows were of the firm variety. I would prefer the option of a softer option in all those pillows on the bed!
The waffle iron at breakfast is simply amazing. The location is quite good: easy to reach with public transportation. The housekeeping staff were very friendly and accommodating. Jacuzzi/hot tub closed. No elevator to the second floor: I have a disability, but a very nice gentleman offered to carry my suitcase up the flight of stairs. Toaster a breakfast is slow and toasts only one side of bread.
4 blocks to the beach. Hardwood floors in rooms. Comfy beds .staff was great. Easy check in Bathroom could be bleached. Little red blanket thingy on bed was nasty. Had chunks of food and maybe a booger... ick. People in the room next door were loud. I returned the favor at 4am when i had to get up for work.
Staff were very helpful and location was perfect. Close to all the action yet quiet. In the evening you had to enter hotel through lounge bar which at weekends was packed so not ideal with kids.
Location, room amenities Expensive, no complimentary waters in rooms or glasses (must be requested from front desk), couldn't get logged onto the wireless internet network in the hotel, loud party til 2:30 a.m.
the ambiance, proximity to the strand/beach, complimentary breakfast, overall service was good. it has the "cool" factor of the club atmosphere at the front desk. however, it is sort of unsettling checking in late in the evening in the middle of the club, without being all done up and all the clubgoers are sort of checking you out while you stand at the front desk. i recommend trying to check in before the night life begins there if you are at all self-conscious. i like the complimentary use of bikes and beach chairs. when we arrived our room was extremely hot - even the bellman commented on it. However, after 2 hours the a/c was still not working to get the temp down. We called to front desk at midnight and said we would like to change rooms in the morning. the next day no one contacted us to see if the problem was remedied. the a/c system is strange - it cut on and off all night. in the middle of the night it was very hot in the room but by morning it was freezing cold. the temperature never stayed consistent. it was a very disruptive 3 nights of sleep with the constant temp changes and the clicking and humming of the system turning off and on all night (approx every 20 minutes).
Very dark and claustrophobic rooms. The colors are dark for a spa hotel. And very noisy. We don't call a spa hotel just because there is a tub in the room. more "willing to help" personnel instead of pretentious trendy ones. we request service.
We loved the location. And we loved the quiet professional attitude of all staff- everything done with a smile and curtious attitude. Extremely service minded- which made us feel valued as customers and we will definately stopover again.
THe desk staff was very attentive and accommodating.
The room was relaxing and comfortable. It was perfect for my wife and I to celebrate our anniversary. The price was a bit much for what it offered but I was willing to pay becuase of the location and it was a nice place to stay at.
- the staff were very friendly at all times - the location of the hotel was great, Manhattan beach and the surrounding area are lovely and its an easy 30 minute drive to central LA - it was very busy, the foyet doubles as the bar which was constantly busy with parties, this meant that there was nowhere for the hotel guests to relax or sit with a drink - the lighting in the room was very dark and due to being overlooked by the main road (ground floor) we could not open curtains to enjoy the sunshine, it began to feel a little depressing in the room!
Parking fee not included in stay
Service Rooms not ready for check in
The service and staff were great - hotel is very nice!
Room was nice and clean Parking for $37, valet only was a rip-off!
very clean no problems
It met my needs. The toilet didn't work well and there was no shampoo or conditioner. I did find some lotion that was previously used a couple of times.
the location of this hotel is very good.Two bigs freeway around. we was on the room 103 and every night above us around 1H00 in the morning we heard high hells and bed noise....so it was strange and look likes a call girl..very bad.
Nice room, good location to visit L.A. and have fun on the beach Breakfast area is too small