The best part about this hotel was that it was centrally located in the Downtown area of Cloudcroft. Carpet throughout 2nd story area was cluttered with pieces of visable dirtiness....in the hallway and inside the rooms. Bathroom floor also had bits of debris. Could have been decent had it been clean. The place including gift shop is a cluttered mess.
The staff is very nice, friendly, and helpful. The location is great, and the hotel has the flavor of an old west hotel. This hotel has many possibilities. The lavatory and bathtub were not clean. A couple of the housekeeping staff had quit, leaving a shortage of housekeepers. Lightbulb was out in lamp.We had a late arrival and these things could have been corrected had we been there earlier. Too pricey.
The room was comfortable and had everything we needed and more. The check in was difficult because there was no one there and the keys were left in a box. There was snow piled in front of our room door and we had to park down the street. They did offer to switch us back to main hotel building but we had already unpac.
I loved the old west decor and the overall ambience of the Cloudcroft Hotel.The room was quaint and homey and the location was beautiful. Definitely a winner in my book. Very little
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The best part about this hotel was that it was centrally located in the Downtown area of Cloudcroft. Carpet throughout 2nd story area was cluttered with pieces of visable dirtiness....in the hallway and inside the rooms. Bathroom floor also had bits of debris. Could have been decent had it been clean. The place including gift shop is a cluttered mess.
The room was comfortable and had everything we needed and more. The check in was difficult because there was no one there and the keys were left in a box. There was snow piled in front of our room door and we had to park down the street. They did offer to switch us back to main hotel building but we had already unpac.
This guest did not leave comments about this hotel.
