Holiday Inn Express & Suites Colorado Springs North

We booked through so we pre-paid for a non-smoking room. When we arrived at 9:30 PM we were informed that the hotel was overbooked and our room ;which was already paid for; was no longer available for us. The only other choice was a smoking room -- we asked for a discount or compensation, but the manager was unavailable. In the room, which had a very heavy smoke odor, the floor in front of the refrigerator was sticky, the complementary shampoo, conditionor and hand cream were open and only about half full and there was garbage, including cigarette butts in the garbage can. We would have left if we felt we would have gotten a refund or if it had been earlier in the day. The only decent thing was the linen did not have a cigarette smoke odor.

Front desk was friendly, but housekeeping was terrible. Room had broken items and a urine smell. Pool had way to much chlorine and was very small. Got bit by spiders in the room. Continental breakfast was not good, always out of something. Beds were comfortable.

I am not sure who built this hotel, but the walls were so thin I could hear conversations and the TV(among other things) in the room next to me as if it were in my room. (I am sure they could hear me, too.) I was there for quite a while and this was the same for all the guests in the adjoining room.

Undesrtaffed & Not Accommodating. Rooms = Overused, Not Clean. Didn't have room I was guaranteed. Had to call another hotel to get me a rollaway, only after I stood my ground and demanded one. Pool = Small & Dirty. Inadequate Parking.

This hotel is in a very good location. However, I expected more from this hotel for the money. The hotel is in need of renovation. The rooms were not cleaned thoroughly and left a minimum of 2 towels daily. The breakfast area is very small, leaving everyone scrambling for a table. The pool is also very small. The personell was very kind. However, I will definitely stay somewhere else next time.