Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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10.0 "Excellent wellness & sports facilities."
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9.2 "World class service."9.4 "94% found the
staff to be very friendly ." 7.0 "70% said thereception staff was great ." -
8.8 "Breakfast is good."
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8.2 "Location is great."10.0 "
Easily accessible by car , said 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." -
7.4 "Good amenities."
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6.5 "Pool is mediocre."
Overall Rating
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6.6 "Rooms are ok."
Overall Rating
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9.1 "World class service."9.2 "92% found the
staff to be very friendly ." -
8.9 "Breakfast is good."
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8.3 "Location is great."
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8.0 "Generally very clean."
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7.5 "Good amenities."
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7.0 "Nice rooms."6.4 "
Beds were acceptable for 64%." 5.9 "Only 59% saidrooms were big enough ." -
5.5 "Average comfort."5.9 "Only 59% said
rooms were big enough ." 6.4 "Beds were acceptable for 64%."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
Great view of Pikes Peak. Breakfast was good and convenient.
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4.0review from
We booked through so we pre-paid for a non-smoking room. When we arrived at 9:30 PM we were informed that the hotel was overbooked and our room ;which was already paid for; was no longer available for us. The only other choice was a smoking room -- we asked for a discount or compensation, but the manager was unavailable. In the room, which had a very heavy smoke odor, the floor in front of the refrigerator was sticky, the complementary shampoo, conditionor and hand cream were open and only about half full and there was garbage, including cigarette butts in the garbage can. We would have left if we felt we would have gotten a refund or if it had been earlier in the day. The only decent thing was the linen did not have a cigarette smoke odor.
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8.0review from
We normally stay at Holiday Inn Express and our previous choice that lasted one night reaffirmed why we stay at this chain. The hotel was going thru remodeling, so it was not quite complete yet. Even with the work going on, they kept things clean and none of the work interferred with our sleep, etc. Good sized rooms, very comfortable beds/bedding. Would stay here again and recommend it to others. If your not familiar with the area it may seem a bit north from some of the attractions in the area(Pikes Peak, Seven Falls, etc), believe me, it's not that far of a drive and is located near a lot of various restaurants. Staff was very helpful with directions and recommendations to restaurants. We made the mistake of selecting another hotel based on what I thought was a better location to attractions, etc. Bad choice on my part. Stay here, you'll enjoy it.
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4.0review from
Front desk was friendly, but housekeeping was terrible. Room had broken items and a urine smell. Pool had way to much chlorine and was very small. Got bit by spiders in the room. Continental breakfast was not good, always out of something. Beds were comfortable.
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10.0review from
The staff was extremely friendly and accommodating, breakfast was fabulous great selection.
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4.0review from
I am not sure who built this hotel, but the walls were so thin I could hear conversations and the TV(among other things) in the room next to me as if it were in my room. (I am sure they could hear me, too.) I was there for quite a while and this was the same for all the guests in the adjoining room.
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10.0review from
The staff was very accomodating to our family, hotel very clean and excellent customer service!!!!!!
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10.0review from
Our stay was wonderful, Convenient location, walking distance to restaurants. The staff was very professional and great complimentary breakfast
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2.0review from
Undesrtaffed & Not Accommodating. Rooms = Overused, Not Clean. Didn't have room I was guaranteed. Had to call another hotel to get me a rollaway, only after I stood my ground and demanded one. Pool = Small & Dirty. Inadequate Parking.
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4.0review from
This hotel is in a very good location. However, I expected more from this hotel for the money. The hotel is in need of renovation. The rooms were not cleaned thoroughly and left a minimum of 2 towels daily. The breakfast area is very small, leaving everyone scrambling for a table. The pool is also very small. The personell was very kind. However, I will definitely stay somewhere else next time.
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10.0review from
Great view of Pikes Peak. Breakfast was good and convenient.
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8.0review from
We normally stay at Holiday Inn Express and our previous choice that lasted one night reaffirmed why we stay at this chain. The hotel was going thru remodeling, so it was not quite complete yet. Even with the work going on, they kept things clean and none of the work interferred with our sleep, etc. Good sized rooms, very comfortable beds/bedding. Would stay here again and recommend it to others. If your not familiar with the area it may seem a bit north from some of the attractions in the area(Pikes Peak, Seven Falls, etc), believe me, it's not that far of a drive and is located near a lot of various restaurants. Staff was very helpful with directions and recommendations to restaurants. We made the mistake of selecting another hotel based on what I thought was a better location to attractions, etc. Bad choice on my part. Stay here, you'll enjoy it.
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10.0review from
The staff was extremely friendly and accommodating, breakfast was fabulous great selection.
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10.0review from
The staff was very accomodating to our family, hotel very clean and excellent customer service!!!!!!
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10.0review from
Our stay was wonderful, Convenient location, walking distance to restaurants. The staff was very professional and great complimentary breakfast
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4.0review from
We booked through so we pre-paid for a non-smoking room. When we arrived at 9:30 PM we were informed that the hotel was overbooked and our room ;which was already paid for; was no longer available for us. The only other choice was a smoking room -- we asked for a discount or compensation, but the manager was unavailable. In the room, which had a very heavy smoke odor, the floor in front of the refrigerator was sticky, the complementary shampoo, conditionor and hand cream were open and only about half full and there was garbage, including cigarette butts in the garbage can. We would have left if we felt we would have gotten a refund or if it had been earlier in the day. The only decent thing was the linen did not have a cigarette smoke odor.
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4.0review from
Front desk was friendly, but housekeeping was terrible. Room had broken items and a urine smell. Pool had way to much chlorine and was very small. Got bit by spiders in the room. Continental breakfast was not good, always out of something. Beds were comfortable.
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4.0review from
I am not sure who built this hotel, but the walls were so thin I could hear conversations and the TV(among other things) in the room next to me as if it were in my room. (I am sure they could hear me, too.) I was there for quite a while and this was the same for all the guests in the adjoining room.
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2.0review from
Undesrtaffed & Not Accommodating. Rooms = Overused, Not Clean. Didn't have room I was guaranteed. Had to call another hotel to get me a rollaway, only after I stood my ground and demanded one. Pool = Small & Dirty. Inadequate Parking.
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4.0review from
This hotel is in a very good location. However, I expected more from this hotel for the money. The hotel is in need of renovation. The rooms were not cleaned thoroughly and left a minimum of 2 towels daily. The breakfast area is very small, leaving everyone scrambling for a table. The pool is also very small. The personell was very kind. However, I will definitely stay somewhere else next time.
