8.0 ExcellentApr 18 2022
I loved the quick check in, excellent super quick drop off in fact. Proximity to airport excellent. Car was OK - acceptable for sure. It was not 100% clean - felt like it had dirty rag marks on the dash, etc. Otherwise fine.
10.0 ExcellentMar 17 2022
The staff went above what you could expect and offered either an upgrade for no charge or a smaller SUV with a refund. The entire transaction from start to finish was easy and they were so courteous.
10.0 ExcellentMar 11 2022
Our last minute car rental from the airport in Colorado Springs was so easy! The first time ever! The staff was helpful and they answered the phone too! Considering we were in a snowstorm, I felt it worked out great! Kudos to the staff in Colorado Spring Airport!
2.0 MediocreFeb 14 2022
Car broke down. Battery was not hooked up properly. We had to fix it ourselves.
4.0 OkayFeb 5 2022
Snow city. Sub zero temperatures. No scrapers in vehicles - really?
2.0 MediocreFeb 1 2022
I called about changing my dropoff location from Colorado Springs to Denver International, and inquired about pricing. I was told and I quote "changing your dropoff location is not a problem. They can change it in the computer when you pick the car up." After an hour drive, I go to pick up the car and the lady at the desk tells me there will be a two thousand dollar charge to change the drop off location. I explain to her what Budget customer service told me and that there must be a mistake on her end, to which she replied "It's not a problem, it's two thousand dollars." Then I called the customer service number again and the guy on the phone told me the same thing... the EXACT same wording...It's not a problem. Then he told me he didn't have a supervisor that I could talk to. Unbelievably rude and unprofessional staff in person and on the phone. Do yourself a favor and walk before you use Budget.
6.0 GoodJan 23 2022
I picked up the vehicle for a long trip and brought it home only to find out that there was no windshield wiper fluid, steering fluid was very low, tire pressure was not correct or balanced, and the oil needed to be topped off. The location (Colorado Springs Airport) for the pick is not convenient for those with disabilities. It is a very long walk from the terminal out to the rental cars. The vehicle was clean and did not smell of smoke, food, or chemicals.
2.0 MediocreJan 21 2022
i have been over charged and now am calling trying to get my money back was told unlimited miles and now having big problems and over charged
10.0 ExcellentDec 29 2021
It was the best car rental experience I have ever had. The process was easy, the service was excellent, and the price very reasonable. I will definitely recommend this location.
8.0 ExcellentNov 1 2021
Excellent rates, and a great car. A few minor issues, no big deal—the car was provided to me with a “maintenance required - see dealer” light already on, and a nail in a tire that I had to replace at the cost of half a day during my trip.