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Good flight crew and comfortable seating Efficient boarding

The flight had been delayed 6 hours at 6 am but we were not notified of a delay until we arrived at airport at 9, then didn't fly out until 4:45. If we had been notified earlier we could've spent the holiday in Chicago touring vs sitting at the airport. Honesty with customers is best policy

Offering a direct flight from COS

Outrageous charge for checked bag

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

Staff was rude was not comfortable seating

service,crue,flight

Flight was delayed 4 hours for departure.I am a member of Team USA and was on my way to OTC for TEAM PRACTICE getting ready for Panamericans in Santo Domingo.Arriving late caused a series of events that cost me a lot of money.I missed the athletes bus by being late and had to take a taxi.I missed the morning and afternoon practice due to the plane delay ,which was so important to me.The first day of training out of the 7 scheduled was waisted.I can not afford to lose time and money in that manner,therefore I will think twice before I risk another flight with Frontier.

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

The crew at the gate as well as the crew on the plane were excellent and very helpful. The gate crew made rerouting very easy.

The 3 hour delay made for an exceptionally long trip. Delays are so very common on United; especially when connecting through O'Hare.

Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.

Delayed flight.

Had to pay to pay extra to watch t.v. was $7.99 for a 2 hour flight. Could go to a theater for those prices. Everyone in my group complained about it.

So many maintenance delays, I wouldn't make any connections. Gate attendants were crabby and not very helpful.

Wifi

Delayed boarding and agent confusion.

Less than impressive. First time with Alaska. Actual Alaska flight was great. Your regionals left much to be desired.

Snarky unprofessional attendants on the regional flights.

The time!!!

I arrived at my destination

AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.

The crew was excellent, timing was superb,

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey