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Great value and service, no delays, quick smooth flight, friendly attendants, clean plane and facilities.

The surprise fee for a carry on bag, we were 3 passengers so it added a total of 240$ to the round trip. 40 each bag both ways. That was checking in and purchasing it online if not 60$ each at the gate. Beware of this fee, still a great value but definitely would've liked to know this when purchasing tickets not while I'm checking in the day of the flight.

I was extremely upset that my departure time was changed several times! This was ALL due to YOUR mechanical difficulties! I had to go to the airport 5 hours early! My original departure time was 8:30pm. My flight did not leave until 4:45am the next morning!! It was horrible having to stay up all night because TSA closed at 1:45am. Emails from Frontier said to get to TSA early. So I got to the airport at 12midnight! I would like to be compensated for my extreme inconvenience!

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Great service

the crew on the flight was comical and entertaining making the flight enjoyable.

seats are too small/ to close for people who aren't average. I fit fine at first but at 6'3" by the end of the flight I was in pain and got bumped by anyone who walked by. Typical flying nowadays I guess.

The crew at the gate as well as the crew on the plane were excellent and very helpful. The gate crew made rerouting very easy.

The 3 hour delay made for an exceptionally long trip. Delays are so very common on United; especially when connecting through O'Hare.

Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.

Delayed flight.

Had to pay to pay extra to watch t.v. was $7.99 for a 2 hour flight. Could go to a theater for those prices. Everyone in my group complained about it.

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.

So many maintenance delays, I wouldn't make any connections. Gate attendants were crabby and not very helpful.

Wifi

Delayed boarding and agent confusion.

I arrived at my destination

AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.

The crew was excellent, timing was superb,

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey