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Courteous and helpful staff. Even though we didn't arrive until 8.30pm we were delighted to find that the reatuarant stayed open for late-comers and we were not rushed. Good choice of menu and well presented traditional French dishes served in an attractive dining room. The large bedroom was well appointed and extremely comfortable. The bathroom modern, well lit, with lots of hot water. Will diffinitely stay there again. The buffet breakfast was ample but the waitress seemed to be attending to room service and the coffee, which was "stewed" ran out.
A very nice and well run hotel. Ideal for a break in a journey or a couple of nights stay. Very well run comfortable.
First class hotel to stay close to the motorway. Excellent food and very helpful staff. One of the best hotels we have stayed at in our two trips from England to Crete. Would have liked a wash basin in the toilet.
Good food, comfortable bed and a large bath with lots of hot water. Very relaxing. The coffee at breakfast is horrible.
The fabulous country style restaurant using great local produce and serving up hearty fench cuisine to the highest standards. i liked everything about it
After a long day on the road this hotel was quiet, clean and the staff were very helpful. Excellent restaurant attached also with good staff.
Very agreeable hotel also very good restaurant Nothing
The room was comfortable and well equipped. The food in the restaurant was excellent and the staff very helful. There was a slight smell of cigarette smoke in the room, probably caused by the staff taking their cigarette breaks dirctly below the window. The shower was above the bath and could have been difficult for elderly people to use.
Clean, quiet, excellent food at their restaurant, bathroom was well equipped, comfortable bed, elevator Separate toilet room from shower room
Clean, nice rooms. Good restaurant for evening diner. Breakfast was great for normal French expectations.
Nothing Staff was very unfriendly, room was not cleaned properly, air conditioning did not work, shower had mold, bathroom soap, comb, toothbrush animities was very poor quality. Restaurant food was very over priced and the food was not eatable. Grounds were in a very poor condition--grass not mowed, beer bottles on the grounds. Staff in the restaurant was extremely poor. One lady with long curly hair only walk between the front of the restaurant and the kitchen. She did nothing. After waiting a very long time for our food, the food tasted so awful we couldn't eat. Staff did not offer to discount the price of the food nor provide something else. We mentioned these problems when we checkout the next morning but the reception staff only stare
the comfort of the rooms, location. Hard to find it.
large rooms - good bus service to city center - nice swimming pool
Very little Dirty, tired room.Extremely rude and racist restaurant manager. Food totally inedible. Many others complaing. Will never use again or recommend.
Front desk staff was very helpful and friendly
lovely big rooms no, it was good all round
the staff were extremely helpful, attentive and cheerful, I cannot praise them enough I think the rooms could definitely do with a freshen up
Great location for parents of Supelec or Georgia Tech Lorraine students. They charged 8 euros for 2 cups of coffee and the internet did not work well.
Nice big room, big comfortable bed, good breakfast buffet
Food was fair. No night life nearby
The room was not new, the people who works in the Hotel not nice at all !! The bathroom not clean and horrible !!
Easy car-parking close by for Eu9 per night. Central location. Cleanliness only so-so. In need of modernisation - especially 70s bathroom and textured paint on walls.
Hotel was well located and a very good rate when booked in advance. On site parking was essential but it would have been useful to know there was a height limit. We only just scraped in with a roof box. Room was very pleasant and clean. Breakfast seemed a bit pricey so we ate out. Ok if on business on expenses but for a family the cost would really add up. Not really. Comments as above. Overall a very enjoyable stop-off en-route across Europe.
The central position of the hotel, the ease of parking and the good value of the parking charges
The hotel was clean and very central. Staff were very friendly. I booked a twin room but the second bed was a convertable seat which was not very comfortable.
Clean, spacious, modern, well-appointed room Enormous comfortable bed Quietness; second internal door to cut off noise from corridor
The hotel is situated in the middle of the city on walking distance from the cathedral, the new center Pompidou, the shops and restaurants. The rooms are vey spacious. 13,80 euros was a lot of money for a simple breakfast
24 hour check in, all staff very friendly and helpful
Clean, comfortable hotel in an excellent location for exploring Metz. Breakfast was not included in the room rate and was rather pricey. Parking is also not included--10 Euro per day.
The Hotel was central & had a good car park, the room was large The air conditioning did not work at this weekend
It was convenient for the town centre, and the (free) parking seemed secure We had a number of small issues that overall did not detract greatly from our stay: on arrival the first receptionist could not find our booking - once we had found the parking & returned the other receptionist found it straight away; the hotel room was clean but there were large discoloured patches on both the walls & carpet; the breakfast seemed expensive - we chose to go to a patisserie 50 yards down the street & got croissants & filled baguettes for a third of the price which suited us better; on checking out, the receptionist neglected to mention that there was a code to exit the parking area so we had to go back for that; the exterior door for the parking access was broken & we got stuck outside for 5 minutes
Staff was friendly, room was comfortable, lobby quite nice The breakfast which was included was fair at best. The hotel seems to have cut some of its amenities compared to a few years ago.
The silence and the comfort. The art of service by the personel
It was comfortable and in a good position for shops and eating. The hotel restaurant was not open on Sunday.
Helpful staff, very clean and nice rooms, and great fresh croissants.
Nothing Did not like it all... on a scale of 1 to 10 ... I'd be generous and give 4.Cannot remember how many starts it was, but I'd give it 1, and that been generous.
It was very nice to have a choice - buffet breakfast or express breakfast at the bar. Unfortunately the bar was closed (25 December)
Breakfasr was expensive and not as good as some Mecure hotels
Staff was fine It's too expensive for something worse than a hostel. For budget travellers who don't need a private restroom, I recommend not to book via internet. There were chepaer rooms (w/ shared restrooms) cheaper and there were other hotels in the area also cheaper.
Nothing Bad area with a bar next to the hotel. Room not clean especialy the bathroom. Noisy hotel.
The staff was very friendly and accommodating
That it was close to the center
The desk staff were extremely accommodating in answering our questions, showing us things on the map, etc.
The decor could do with updating but all the facilities were clean. The beds were comfortable and there was fresh continental breakfast. I would rate this Hotel as excellent value for money. It wo uld take an immense amount of money to bring this Hotel up to date decor wise.
The best thing about the hotel was the location, near the shopping center and train station. The room was not comforting at all , everything was old and dirty.
The staff was very friendly and welcoming, the breakfast ok, the location very good because it´s near to city centre and Centre Pompidou
Proximity to train station, to good running felt a little Soviet
Location well within walking distance from train station (10 minutes max). Rooms are old and need some work but for international travelers who need a place to just sleep, good value for your money. Hotel offers a breakfast for 6.50 Euros that includes three pastries, orange juice and coffee to start your morning off. Good value for your money considering a coffee normally costs 5-6 Euros. Would stay here again simply because of its location and cheap price if you can consider 100 dollars Canadian being cheap. Rooms need some work and tender loving care.
Excellent value, great location for zoo, Galaxie concert venue, Restaurants, Cinema,
It was a stop off on a return journey and as such it provided a good,warm, clean room anwhich was, luckily enough, on the ground floor. The wifi connection was good and easy to log onto enabling us to listen to Radio 4. As the second of this chain we have stayed in, I was surprised that the showerhead attachment point was broken so it had to be used handheld when a small amount of work could have fixed it. We arrived in time to walk around the area, which was good because the lack of lighting would have made things very difficult. Also as it was a Monday a lot of the restaurants were closed. More information on this at the hotel would have helped.A convenient place to stay but not one I would have chosen due to theme park feeling of the area.
Good location when travelling south - north (7hrs from North Italy) - secure parking but clear the back of the car - good standard of room with wifi(free) - value for money. Set in a "theme" park area - good if you have kids but might be noisy at weekends.
Good overnight hotel when travelling. Comfortable and adequate room and facilities. Poor breakfast aside, hotel was good value for money. Breakfast was nothing special. Awful machine coffee!
Clean rooms, enough parking places, nice reception, good breakfast. Just good!
Arriving late was not a problem due to the automated system by the gate. Breakfast was limited to a few basic items.
Good value and good availability of restaurants. Great choice for an overnight stop on a road trip.
For business - location - price & Internet - reception very pleasant (which is an improvement)
Budget price, not far from some major cities. Broken additional bed, the staff lacks english speaking skills, the breakfast is a bit steep for what they have to offer.
Location in the center of a beautiful city. Adjacent to the Cathedral and Museum. Friendly, helpful staff. Clean rooms, good breakfast. The difficulty in driving to the front entrance to drop luggage.
Small room but very comfortable, clean, large bathroom for such a small room.Good value for the cost. none
it was very close to the railway station and city center. it had good breakfast. no
Location and parkingfacilities are veryy good. We enjoyed the fresh orange juice for breakfast!
The family room was very comfortable and we liked very much the idea of giving priority to families with kids. Excelent idea. We asked in the lobby about how to get to city centre and the lady there told us very poor information just to get rid of us quickly. We had to ask people in the street.
Very good location, nice room, breakfast is basic but for that price (free) was very good. Very helpful and nice hotel personel. We had to change our room twice (we stayed there for one night). In the first room electrecity didn't work, the second one was smoking room. Finally we get very nice room.
A major investment made to modernise the interior of an elegant old structure. Result is mostly successful ( although already starting to fray at the edges). Overall good value and well situated. But be careful of Saturday nights when a (non related) club in an adjoining basement does disco into the early morning and sets the entire structure throbing!
big and comfortable room, hotel staff are friendly and helpful Bathroom has to be refreshed
We requested an electric kettle in the room and this was readily provided. There was some tea and coffee provided in the lounge during the day although the quality was fair, but it was a nice touch.
I didn't have to pay. When I came back to the hotel after dinner, the door to my room didn't open. The manager found no appropriate cardkey. Finally I had to sleep in a different room while all my stuff was in the other one. Very bad experience!
Quiet for a hotel right off of the highway. Great for cross country transit. Address a bit misleading as google map showed it right in the center of the highway.
This a a good stop over if you are driving from any direction in this region directly off the autoroute, we were coming from Paris to Germany and just needed an easy claen stop.
convenient close to major roads. Quiet. Restaurant food not great, but expensive. Not what I would call value for money. Location good for travel but not if you want to go out in the evening.
Only the location This hotel is very badly run and of very poor Quality the food was dreadfull and extremely overpriced!!! Please feel free to contact me if you require more information
Easy to find location and a spacious room. The air cone did not work even on full,so we spent a very sticky uncomfortable night indeed!
The location suited my purpose €28 for a basic breakfast seems expensive
access to road network and shops no indoor pool
Excellent overnight stay - easy to find and excellent location for a stop-over on route, close to the motorway.
efficient operations, with good rooms and located near highway. food was not outstanding, although it looked promising.
This is an older Novotel, but very well run by a good Manager and a happy staff. The restaurant is modern and pleasant. It's not gourmet standard, but the food is of good quality and well prepared. and presented. There are no Superior rooms at this Novotel.
it was an excellent hotel. Rooms are beautiful, very big, very nice furnisheg. Very clean and quiet.
It was located in an interesting structure (enjoyed the video in the lobby of the reconstruction project) the mattresses and pillows were not comfortable...found the mattresses and pillows at smaller "boutique" hotels to be of much better quality.
The building is 500 yrs old and was built as part of a military fort. The rehab is very new and has five star furnishings, finishes, accommodations and services. The staff was ultra friendly and could not have been more helpful. Short stroll to town (5 min) and Metz is very cool. Nothing to complain about. And I'm normally a grumpy old man about things
The restaurant attached to the Hotel has 1 Michelline Star and aims to get the 2nd one this spring, so that is a 'must do'! Neither fitness center, nor swimming pool... quite unusual for 4 star hotel at that price. Standard double room is not big at all...
Excellent 6 night stay, the staff made me feel right at home. I will return again and would highly recommend this hotel. The resturant was also outstanding, but expensive.
Room comfort and standard seriously understaffed in the evening, staff very harassed and could not provide a quality service. Was told we could not eat in the Restaurant or bar but could order the same food for room service??? After complaining finally got served in the bar by very irrate staff, food very average for a michelin star restaurant.
Courteous staff, comfortable room, free wi-fi. Overall a very pleasant place to stay - didn't sample the restaurant or bar so acnnot comment on those. No English language TV channels is very poor in a Hotel costing this amount of money. Breakfast nothing special
Fabulous room. Great views. Comfortable. Quiet. Convenient. Would be good to have a gym facility in the building.
Excellent hospitality of staffs. Relaxed atmosphere. Overall, very pleasant accommodation. Evening turn down the bedding and hand made chocolate on the pillows. Wow!! Had a problem with thermostat (heater) but was corrected in short time.
A nice hotel, can be easily a 5-star hotel if the put slippers into the room and improve the breakfast a bit. Was a nice experience, stayed in the hotel overnight.
Relatively comfortable room, quiet, hotel not too difficult to find despite blocked road which did not permit access following GPS instructions A clean room should not have rests of potato crisps beside the bed, it did rather put me off
The professionalism and friendly of all staff The shortage of room space
The breakfast buffet was excellent and the linen was clean. The hotel was walking distance to the centre. The bathroom was not very clean and I would not use the hairdryer because it was dirty, with mildew inside the hose. The shower was small and an awkward shape. Also the rooms that faced the street are subject to a lot of street noise, even with the window shut. Overnight parking at the large parking lot in front of the hospital was very expensive (not the hotel's fault) so if possible find another alternative.
Nice Staff Restaurant hours. They were closed the whole time.
Very convenient location for town centre and the underground car park was good as parking in Metz is a nightmare Can hear neighbours and the hallways echo.
location next to large pedestrianised city centre,withgood facilities towalk around. Parking a big hassle.Most staff rather dour.Room and shower compact-but not costly.Domestics repeatedly invaded room next morning as we were packing up,well before checkout time.Restaurant was shut,but plenty to look at nearby.
It was very close to the city centre.
Easy access to town.
location, value for money room and bathroom size
Nice hotel staff, clean and well located. The beds are too soft.
It was a convinient stop driving from Strasbourg to Paris.Room was good size, clean and there was plenty of hot water for morning showers for 3. Can't beat the price. Needed more power outlets. We only found one. Plus one more if you unplug TV.
Reception were very pleasant and welcoming, speaking good English. Rooms were clean. Hotel was in a quiet location. Parking close to the rooms was not possible therefore making carrying heavy bags more difficult. The evening menu seemed varied, but all our meals were very oily. Breakfast was adequate but had to keep asking for more water/juice/milk/cutlery, which was a bit annoying on a buffet breakfast.
The staff particularly the Manager was most helpful. The menu was good particularly the Buffets for starters and sweets.The location was also good with a picturest lake beside it and convenient for the city The air conditioning was extremely poor
Very good reception, evening food good. Nice place with lake/pond very nearby. Room was much too hot and could not breath properly in the morning. Breakfast cost too high so we forewent that.
The croissants at breakfast were fresh Really dirty room, floor was filthy, other peoples hair in sink and on floor, bedside lamp not working, stale bread served with evening meal. Hotel in a rough part of town in industrial area and large rough looking council estate. very over priced compared to other clean hotels in much nicer surroundings.
Convenience for local autoroutes, a useful stopping point between UK and Italy.The acceptance free of charge of pets. High cost of breakfast.The name of the hotel was not given correctly on the original booking forms, so that the Satnav would not accept the destination.
Clean , warm air conditioning , Hot water and shower very good, very well- organized, Booking with active hotels was straight forward and no hassle Young people in the room next door were noisy about 3.00am when they arrived this kept us awake with another day of travel this was not Ideal
meals and the lake view
location next to lake.easy to find from motorway and the childrens breakfast was free nothing
Position. Metz is a great City. Had the choice of rooms which were a little dated but clean and adequate
The location was fantastic for Historic Metz. The staff were outstanding and very accomodating. The decor in hallways and rooms could be updated...looks dated and dingy. Breakfast room and lounge were very nice.
use of pool
Situated in a beautiful part of the city, secure parking included. Very comfortable hotel with multilingual staff who were very courteous and helpful. Surrounding area has a number of restaurants
central position, nice lobby Room is in need of decoration (carpet hanging down) and is pretty small for the price. We requested a travel cot and were told it would be in our room but when we got there it wasn't.When we then asked again for one, nobody was able to build one up for us. We were even asked to go down to reception to exchange the one we had and wasn't working for another one ourselves because the receptionist was the only person working at that time and she was busy. She did come up to our room in the end but couldn't manage to build any of the two existing beds up. In the end our daughter had to sleep on a big mattress on the floor because we were worried she would roll out of the big bed without side protection. We weren't charged for it though at least.
The hotel was in an excellent position. It was within easy walking distance of the shops but far enough away to enjoy the ambiance of an old town. There were many restaurants to choose from in close proximity. It was not easy to access the internet.
Location excellent for visiting the Cathedral and other main sights. Excellent view over the Port du Saint Marcel. Room decor was slightly shabby (i.e. frayed wallpaper, etc.) & in need of updating.
welcoming staff, good breakfast, green area bedroom small for 4 people
The new beds are extremely comfortable. The new showers are superb! The fruit at breakfast time was not very fresh.....a disappointing experience.
restaurant, food was great. beds were comfortable, reception very helpful. think the walls in the rooms "white rough cast" finish didnt do the decor justice as the hotel is very nice for short stay. Annoying flies in the dining area.
Good location and easy to find
Price of the room, the cleanliness, the family room at no extra cost, the free breakfast for the kids No
Easy to find and secure. The restaurant was good. Breakfast is very expensive at 14 euros.
Very convenient for the French motorway network on the outskirts of St Avold. There are spacious, well cared for grounds surrounding the accommodation. The range of food & pricing was poor in comparison to local restaurants/other hotel chains.
The hotel is new and very nice. I highly recommend this hotel if you are looking for a good night's sleep at an affordable rate. There was plenty of room for our family of 4. The hotel is probably less than a kilometer from the Lorraine US WWII military cemetary, which is one of the most beautiful and moving places I've ever been. Saint Avold is a charming town and we thoroughly enjoyed the Louisianna restaurant. If you are looking for a quaint hotel with a lot of charm. This is not the place for you.
The room had two side-by-side twin fold out beds, which were very good for our children. Good value for the money if you're looking for a place to stay along the highway. We receive a good recommendation for a restaurant close to the hotel.
for a short trip or stopover this hotel was perfect. good parking facilities, restaurant onsite (although a little over-priced) kind staff who could speak good english for us non-french speakers! and thoughful gift for the childeren when we arrived..although we stayed again two weeks later and got the same gift!! but not complaining! overall would use this hotel again for sure. not really any problems at all
The friendliness of the staff and the very clean and recently renovated room. Good location in the city centre. Excellent value for money for an overnight stop.
Welcoming reception staff. Ideal location for train station and city centre. Could do with coffee making facilities in room.
Staff were extremely accomodating and helpful. The rooms were nice size and clean. Was pleasant
friendly helpful staff no tea/coffee making facilities in room
no tea and coffee facilities in the rooms
flexibility of staff as we had to stay longer than anticipated they worked hard to accomodate our situation
Very convenient for the town and very helpful staff. Free secure storage for our bikes.
Good location in town. Very secure parking!! Fine for a one night stopover. Helpfull staff Rooms basic. Breakfast unimpressive. Parking a little on the tight side