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The staff was one of the best I have seen. They were always friendly and helpful.
The hotel has an awesome location, a grand atmosphere, and the service was second to none! Definitely made my first trip to Pittsburgh a very positive experience.
We loved the stay for Mother's Day there food was excellent 5 star the room was little pricey and valet is 34 dollars over night but was one hell of a time, they have a speak easy in down stairs we didn't get in due to closed on Sunday's but love to go next time, the room was a king suite it was nice the bathroom too was nice we had great stay Id say my wife's favorite thing was the food she was in love with there breakfast and the waiter we had was great, the front desk got us reservations at capital grille around the block which was great, only thing we did want was to visit a spa the hotel didn't have one or a pool but we still had fun thanks see you again !!!
Beautiful hotel with a friendly accomidating staff. I would highly recommend. Nothing
The location is great and having both the Tap Room, Terrace Room, and room service was nice. Most of the staff were very nice and helpful. The lobby is beautiful too. Some of the rooms were quite substandard and badly in need of renovation with absurdly tiny bathrooms. More like a 1-2 star level of hotel than supposedly 4. The hotel windows didn't seem to be the usual double paned, and let quite a bit of city noise in, especially as there was construction from 8am-7pm during the week. The floor were also noisy....it seemed like most guests felt a need to slam their hotel doors constantly. Also, the lack of a minibar in the room was quite odd for this level of hotel.
Front counter girl was rude, unprepared and clearly did not want to help.
My wife & I were in town for a concert at the Benedum and this hotel was exactly what i was hoping to surprise her with for our anniversary. Within easy walking distance of both TenPenny restaurant and the venue, this elegant hotel provided another bit of ambience to our weeeknd. The piano playing in the lobby upon our return from dinner set the mood for the show, and the piano playing upon our return from the show was a nice night-cap. For the price, the proximity of this hotel to the cultural district is unbeatable. Our next evening in town will include the Omni William Penn Hotel.
beautiful lobby, tastefully decorated room, excellent location. Faulty outlet that gave my husband a nasty shock and was out of order. Coffee pot was missing the basket to brew coffee and one in adjoining room didn't work either. $10 for a bottle of water?! Nothing is complementary anymore, is it?
When we checked in, we were told since we booked with an "outside" agency, we wouldn't get "credit" towards our Omni select membership, but we would still get free wifi and free coffee in the morning. However, I was delivered a bill with a charge for wifi. When I checked out, the woman at the desk was a bit brusque about it. She said we did not qualify for free wifi or coffee since we booked through an outside agency, but after I explained that's not what I was told on check-in, she then said she would give me a one time courtesy. I did not like how she handled this, and that's why I gave a three star for staff.
Loved the beds! Very very comfortable. I heard more than a few people commenting on how well they slept! I didn't have to call room service for a thing! Enough towels, pillows, blankets, and everything worked! Nothing broken, nothing missing, quiet room, great view, housekeeping did a great job. Two different restaurants to dine in/even has a Brueggers in house. One restaurant was fine dining, the other an English Pub! We loved that we could bring our own cooler/or bottle of wine down into the lobby and hang out there. A lot of people did this. Just a pleasure as it's a beautiful old fashioned open lobby with big sofas and fluffy chairs, gorgeous chandeliers! Situated right in the heart of Pittsburgh! Not too far to walk to either stadium, right around the corner from the Consol for hockey and close to the bridge to walk over to Station Square. I would recommend this hotel to any adult couple/group travelling. No pool/sauna or gym. Labor Day Parade made it difficult to get out or around the city when we were there but that has nothing to do with the hotel. Not a great hotel for children as no amenities geared towards them. Price was a bit high, even through Orbitz. I got an email from the hotel after I made my res through Kayak/Orbitz and they offered my same room for $99 per night instead of the $148 I paid (King standard room) but the hotel wouldn't accommodate the adjusted price as I had paid a third party (who by the way, paid them). Not convenient that I would need to call the third party and request that they adjust what they charged me. Hoping that Kayak/Orbitz will still adjust for me! I'll let you know!
The hotel was clean and comfortable. The gym was one of the nicest of any hotel I'd been to. The building lends itself to poor cell signals and the wi-fi is not free. Which is absurd. What year is it?
The faucet and outlet fell off during our stay.
Free parks big, children under 5 eat breakfast for free, friendly staff, I will return with my family. More counter space needed in rooms.
We stayed here on short notice for a weekend getaway to Pittsburgh. Overall the room was great and the entire process was incredibly smooth. Although the room seemed very clean, finding a previous guest's socks under the bed made me wonder how closely the room is actually checked between guests. It was also a little bit pricey for the location (being a decent drive from downtown), but this was probably in large part due to us booking the room on the morning of our stay.
The room was very nice and clean. The pool facility was nice which also has a gym. The staff was very nice and attentive. The pool was freezing cold. I think they had the a/c blasted.
The staff went above and beyond to make sure stay was excellent. The chef at breakfast was from Jamaica. He was very friendly and enjoyed his job. The bar tender (Brian) also enjoyed his job. He took care of us, but wasn't pushy. He also juggled a large amount of people from a wedding while taking care of us.
I liked the comfortable bed, adequate customer service, and dining options. The view was pretty nice as well. I did not like the stained comforter, nor the distance from the airport. A large, white comforter made it easy to spot any type and size of stain. My comforter had a few small stains, nothing noticeable at first, but after laying on it I noticed a few blood stains. I was enough for me to question the cleanliness of the entire room.
additionally, on the day that I did stay there was a power outage, which meant I had a cold shower in the dark. The hotel did not offer anything for my shocking experience.
Staff were very friendly & hotel had almost all of the amenities we wanted (minus a hot tub). Location was good & price was very reasonable. Room could have been a little bit cleaner (a few hairs in the shower area) & the ice machine near our room was very loud.
Front desk staff was very courteous. Place was clean. I was with my husband and two little children. beds are too small (double?) for family with children. (no queen beds in the hotel I was told. When I asked for a cot I was told I have to pay extra for a cot $20/day. Price per night was a bit high to begin with for the area (not being around town). I have stayed in Marriott several times at different cities. Marriott used to say, they won't allow cots in a room with two beds for fire safety. But now, at least on this Marriott we stayed, they would allow but you have to pay for it. ( disappointing). Parking was somewhat difficult.
Scenery from the water front side room Parking not very convenient or quite expensive
The hotel is across the street from the park so beautiful view. Room was very small, staff could have been a bit more friendly.
Very nice room, good value. I could hear everything from the halfway in my room, especially when people opened or closed their doors.
Front desk staff was nice. The bed was terrible sunk down in the middle. Bathroom wasn't that clean, couch had stains of something on the pillows and cushions. Paid for river view got city. And the parking is for BS valet was full had to pay 15.00 for the night. Would never stay there again even if it was free.
While we were checking in the head of housekeeping noticed we had a young baby and had a pack and play sent to our room within moments. It was so incredibly helpful! A service charge and a tip were already included in the morning breakfast service. I didn't notice and tipped on top of that. It's not a big deal but I tipped much more than I would have had it not been 6 in the morning and I'd already had the coffee I ordered.
The room and the front desk staff were great. Everything was clean and comfortable. I went to a concert that night and when I came out I took subway and got off at the wrong stop. I was not sure how to get back to the hotel and could not get a cab (?) Anyway I called the front desk and one of the people on staff that night asked me where I was and actually walked me home via the phone....giving me turn by turn directions. Rude Valet staff- I forgot my computer in my car and had to call down to ask if they parked my car yet. There was 1 woman working that night and when they guy asked if she had already parked my car because I left my laptop in it, I heard her say loudly in the background, "You have got to be kidding me!" I would understand her "feeling" that way but to say it out loud is poor customer service.
Fast easy checkin and out procedures. Left a necklace in the suite after we had left the area, phoned hotel and it was shipped and received the next day. Excellent customer service, enjoyable stay. On morning of stay, after 2 days of extremely early mornings, housekeeping came by being very loud at 8:15am even though we had "do not disturb" signs on our door.
The view and room accomodation Should have mini fridge included w/ room
Going to the bar and seeing how expensive a drink was. Wanted to give business but was not paying $16.00 for a shot.
Location is perfect. Right in downtown within walking distance of EVERYTHING. Great place to explore Service: Average Room: Average (missing a chair at the desk, was small, I had requested a king bed and it came with 2 fulls, stains on the walls, and had a questionable smell) Location: Good
Place looks like it is stuck in the 1960's After you leave the lobby, place is old, and in need of a paint job
Room was clean and comfortable. Several restaurants nearby. Extended parking is less expensive than the airport. Shuttle runs every 30 minutes. It's not super close to the airport. The highway going to the airport is under construction (as always). Getting back on the interstate going north from Coraopolis is not straightforward. I was expecting a ten minute or less trip to Pittsburgh International but it was definitely longer, although not by much.
Rooms are clean and bed is wondertul. Would like to see breakfast included for convenience.
King Suite was just great!
The room was decent. The room wasn't ready so they took down my number at 2:45pm and told me they would call when it was ready. I went out around town and came back at 9pm to ask if my room was ready because I still did not receive a call. Terrible follow up and organization! Also - while my room was getting ready, the women at the front desk told me I could use the shower in the fitness area to get ready. I went into the women's locker room and there was a male cleaning it, therefore I couldn't even use it. The locker rooms were awful aesthetically and need to be revamped ASAP. The only service that was great was the bell hop/concierge where we left our bags. The gentlemen there was very helpful, friendly, and inviting.
I liked a lot the bed and the shower. I did not like the location, it is not convenient for public transportation. I did not have a remote control for the TV set for a day (the staff could not find one). I asked for a bathrobe that was never delivered. The breakfast at the hotel is not good, and the buffet is simply terrible.
View of Mellon Arena because my son loves the Pittsburgh Penguins. At the starting line for Pittsburgh Marathon. They did not have parking available at the hotel (full). Expensive rooms. Also, was hoping for a late check out to shower after running marathon....hotel would not accomodate.
We didn't spend much time at the hotel except in the evening to comment on anything we liked about hotel. Staff was courteous. The hotel was very noisy from midnight until 4 a.m. Had to call front desk at 1:30 a.m. to complain.
Friendly staff, speed of check-in and check-out, location noise level, slow elevators, pricey
Location is near all the bars and restaurant. Very close walk to Point Park . Not very friendly staff. They told me that they was a shuttle thats take the guest around 1 mile radius which made me wait for about 45 mins until i had to arrange my own transportation. Gave a twin bed for a single person
Poor service. Construction projects have made mayhem. Front desk off in a corner. Staff frustrated and unhelpful. Guests were being sent to the Fairmont because they couldn't service their clients. Won't come back. Construction
The staff at the complementary breakfast could not have been anymore friendly and helpful. The girl at the front desk was also very welcoming. Have stayed at that hotel before in Pittsburgh love the location will stay there again Tv didn't work. It wasn't plugged in. That should have been checked alight was also out Simple maintenance but wasn't done
The rooms were nice and the inside of the hotel was ver. Ice. Breakfasts there were delicious. Location was inconvenient if you don't have a car because there is no stores or much of anything else close by.
The atmosphere of the hotel, the free breakfast and evening reception. That the WI fi wasn't free and the hot tub was outdoors and there wasn't a spa.
Great room, good food, great staff. WiFi was spotty.
That they had a free breakfast in the morning and they had a swimming pool for the kids to enjoy. I didn't know breakfast ended earliler on weekday
your service is very good.The room is clean. I have booked a room with a big bed, but I get a room with 2 beds.
It is exactly what someone should expect from a 2 star hotel. The room was very clean. The furnishings were a bit dated. The bed was above average. The breakfast was better than the usual continental, waffles and eggs. The hotel staff could have been more helpful. I asked for the desk to call a cab. Was told he could not, but instead gave me the number. Not really a huge problem, but still a complaint none the less
Quiet. Had a pool and workout room. Nice breakfast. Able to leave car while you travel, nice transport to and from the hotel to airport The jacuzzi tub in the room, jets didn't work well.
they should provide more electrical outlets at the desk to charge laptops, cell phones etc
It was close to the airport. I cannot think of anything else I'd consider good about this location. I wasn't able to use my Marriott rewards because we used a booking site. I've spent upward of 45 nights in a Marriott in IL, TX, LA, GA and PA since November 1 and this was the first place to deny my rewards card. Our first room smelled like cat urine so we had to go get another one. Overall this was the worst Marriott I've stayed in.
No buffet breakfast
Large rooms Restaurant has very limited hours and there did not appear to be other options in the area.
I come for the STEELER GAMES .. The place is fantastic , easy transportation to the stadium . Catch the ferry next to the hotel . Takes you to Heinz field . Runs every 30 minutes . I couldn't stay longer
I liked the fact that my meeting was held in the hotel and I just had to go downstairs and did not have to worry about traffic or transportation The service was poor, the bathroom water facet dripped and water when brushing my teeth was not draining Service was very poor - when asked to please give me the TV channels, they just brought me the movie guide only, and I did not even ask for that. Every time I asked for something like, can I have a white envelope for my receipts, the front desk rep could not find any at all, and said they did not have any.
Great location in the city, next to the river and an easy walk to the downtown area. Spacious room, well appointed. Bell captains very helpful. Friendly clerk in the gift shop. Poor service for breakfast. Wait staff did not approach the table promptly. Coffee was refreshed sporadically.
Located right in the center of everything!
I loved the fact that I had a bed with the works (sheets, pillows, blanket, etc), the room had lights, water in the bathroom worked (both the sink and the shower), carpet, walls, wallpaper, 3-4 framed pictures on different walls, a ceiling, and almost an entire wall of windows. All of this plus things I didn't mention like a working thermostat, light switches, electrical outlets on the wall, and etc. This is DEFINITELY a hotel. Awkward positioning of electrical wall outlets. I damn near bent myself into a pretzel trying to find them.
The view of the skyline is phenomenal and station square has it's own little night life going on. The shower was outdated and the parking doesn't make sense. The parking ramp that isn't associated with the hotel but is actually closer to the front door is $10 overnight but the parking lot that is associated with the hotel and is further away cost $21. SO PARK IN The RAMP
Great place to stay and party Poor view in my room. Parking garage
The location was excellent there was no vent in the bathroom and the toilet was loose so that when you sat on it it wiggled and made a noise. No wash clothes on the second day
single room was VERY ROOMY with great riverfront view!
Everything was just nice. For a really good price, my friends and I were able to get a good view of Pittsburgh from our window, sleep in a comfortable bed, and relax in a very clean room. we had no problems at all. The location is also perfect for tourists. I woul recommend this for anyone looking for a good hotel.
Basically everything I had booked a non smoking room and someone had smoked in the room.. I have environmental asthma and I coughed most of the night.. I am sorry to have to report this.. I did have a nice time but ...I couldn't handle the cigarette smoke coming out of the air conditioner when I turned it on..
Friendly staff, awesome room, wine hour and that fresh cup of morning coffee. Evening wine hour was very relaxing. Excellent location. Nope
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It was a lovely experience, no complaints No
Super friendly and awesome staff. I felt like they went out of the way to make my family and I comfortable. Very eclectic hotel with interesting perks. Check in came with free wine, and check out with free coffee! Biergarten is closed in the Fall months, but this wasn't noted until after checkout. Having a warm Fall means the Biergarten would have been a blast!
Location, clean, awesome room and dÃ©cor. The worst valet service in the world. They were 2 hours getting peoples cars out. We had to get our own and pay $36.
Location Check in was painfully slow...waited over a 1/2 hour to get cat from valet parking...expected more at $--- a day
Housekeeping did a great job every day.
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Loved the service, staff, and room decor! Spotty wi-fi was the only issue.
Very nice, modern hotel! Loved the restaurant! The cleanliness and water pressure in the bathroom were outstanding. Very good price! Traffic congestion on the road of the entrance at check-in caused a small delay. Night time construction on the street was a little annoying but easy to drown out with the tv.
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Excellent modern hotel with a very pleasant staff. Terrific location and great amenities No
Location is fantastic for early-morning air travel out of Pittsburgh -- literally a five minute walk from the hotel lobby to the airport security checkpoint. The price was high for a perfectly average room, and I had to adjust my bill to remove incorrect charges.
Price and location were okay. Room was clean and staff was friendly. Everything was an additional cost, WIFI $10 a day, parking $25 a day, bottles of water in room, $3.50 each. This is not for someone traveling any other way other than by airplane. My only complaint was the shower curtain was dirty.
We booked same day for a rate of $121 - such a great deal! Our flight was departing at 5:42am the following day and we got a wake up call at 4:15am and were at our gate by 5:15. I'm staying here every time I have an early flight out of PIT. It was a fluke but the fire alarm was triggered at 11:30pm and they couldn't shut it off until after midnight. Definitely disrupted our sleep which getting a decent nights sleep was the main reason for our stay.
Convenient and accommodating . So much easier when you have an early morning flight!
None I saw with my eyes there are parking in the front door area but I was told not to park there. Instead I was asked to park in the airport long term parking and walk back to hotel in dark at 11pm. I left my Todd Snyder short in the room but I was told there was nothing found in room. The room I stayed was 250 dollars. But the towels didn't look clean to me. I took a picture of those dirty towels and showed to the front desk. I said I think those towels were disgusting. The answer I got was , "yeah I agree. ". Then she showed no feeling about my compliant. So I said, " I would never stay here again". Cause I thought she would make a solution for my dissatisfaction. But all she said was " ok you do that. " I felt treated unequal. Is it because I m Chinese.?
Bed was comfy Left my cell phone charger in room, took 4 days to talk to a real person who spoke English.The labels apparently fell off the chargers they found? I ordered a new one from Verizon. We were going to eat in restaurant but selections very limited and prices very high. Had a free breakfast of whole grain waffle ( suspect eggo) and fruit compote, 6 raspberries heated in microwave? Disappointed Hyatt Regency . sorry
Overall great exp Requested toilet papers and towells at 9am and didn't bother to deliver to room and finally we used the same wet towels and checked out at 12pm
When we arrived, the woman asked us if we were hungry? She indicated that breakfast was being served until 12:30, giving the impression that it was complimentary. We came to find out that it wasn't. We felt that was sneaky. Additionally, the serving size of the complimentary coffee in the room was the size of an espresso rather than a coffee.
The room had a fantastic view of the river (although it cost extra) and great decor. after settling into the room for a little while; obvious dirty spots started to appear. Coffe spilt on the desk, yellow stains on the comforter, and hair in the bed.
Location and comfort Parking is over priced and lack of pool/free breakfast for top dollars stay
The location was great, the bed was very comfortable and the staff was friendly. The room was a little small for the price
Loved the location - right next door to Consol Energy Center and we were staying the night after a Pens game. There were red spots on the carpet and walls that could have been cleaned better. the light fixture cover on the light switch in the bathroom was broken - had a big piece of plastic missing.
Price point was cheaper than other options within walking distance to the David Lawrence convention center. The room was spacious and appeared to have been recently updated. The room overlooked the front awning where visitors can drop off luggage. The awning is sloped and water aggregates in pools at the back end of the awning right in front of my room's window. It looked pretty disgusting and they probably need to clean it or should have putt a better drainage system/slope to the awning. The bed sheets had a subtle stench to them. The sink must have been clogged because it would quickly fill to the brim if left running. The shower was also a little grimy and the drain cover came off when I bumped into it with my foot. For the decrease in price compared to the other hotels near the convention center I think I could have done better.
The staff is very friendly! The room was clean and comfortable breakfast is okay, way too much plastic
It's a Holiday Inn Express. The facility was clean, the room was clean, the bed was comfortable and the location near the ballpark was great. Now that that's out of the way, what you want to know is what makes this place better than the rest. You learn a lot about a hotel when the staff is under duress. How do they perform? What is their temperament, their professionalism. I saw it on 8/3/15. Housekeeping was short staffed and the linens came back late from the cleaners. There was a line of impatient people waiting to check in at 6:00pm and their were no rooms that were ready. All the staff could do was apologize and give away upgrades. But through it all, the staff remained polite, positive and helpful. The manager was called and he came and addressed the line of impatient people and explained what was happening. You know what he was doing before he came over? He was folding towels and helping out where he could. This is the place you want to stay. They will do whatever it takes to make your stay comfortable even when they are having one of the worst days possible. Nothing
Easy access, quick check-in, and clean room. The breakfast buffet was pretty standard, which means not very good.
The shuttle around town was great.
clean and the staff were all friendly and helpful difficult to find
Comfortable beds, quiet location, good overall selection at breakfast. Location was not ideal while the highway nearby is under construction - lots of traffic on the side streets.
The people was very nice. The shuttle drivers were great. I loved this place. Will stay again. The food was lil cold. But still good
The location was very convenient. It was an easy 5 minute drive to the ballpark. The shuttle service to the downtown area was great. This is a good location to stay when going to a ballgame in Pittsburgh.
The hotel was very clean with a good breakfast Was in town for the Steelers game. Public transit and access in Pittsburgh (in general) is a big pain and the location of the hotel doesn't help even though it is relatively close to downtown. The shuttle never ran on time and therefor made other arrangements for my airport run as I was worried I would be late.
The room was clean and comfortable. A nice place!
Reasonably good breakfast. Room heater was not sufficiently powerful. Temperature kept on dropping through the night. By morning, there was difference of as much as 4 degrees between room temperature and set temperature.
We stayed here for a trip to Pittsburgh for the Steelers play off game. The staff was amazing, room was super clean and comfortable and room price was extremely affordable. I was a little worried because of its distance to Heinz Field but was pleasantly surprised to find out that they offered a free shuttle that dropped us off within walking distance of the stadium. Called the shuttle on our walk back and the driver was already waiting for us!!! Extremely satisfied with our stay here and will definitely be staying there again on our next trip!!!
Location, location, location Little pricey but OK
It was supposed to include breakfast for two and we were told that it did not
in the city center, courtesy van, nice staff.
clean, big rooms, free internet a little expensive
Location Service in restaurant
Room was spacious and well adorned, view of the stadium and river was beautiful, and the building itself has a sleek elegance that can't be overstated. The staff was friendly and helpful, and the food at Habitat and Andy's, while expensive, was delicious. We stayed for the first time on Valentine's day and plan on doing the same next year. The price is excessive, nearly $400 for one night. While you certainly get what you pay for, I would recommend staying elsewhere unless you can justify this kind of expenditure as it really is a one a year kind of splurge for us. You also have to pay for wi-fi ($15 a day) which is just silly considering the cost to stay.
Everything. The staff, location, food, views, rooms, spa, etc. Top hotel 2 things only. 15usd for wifi per day? Too expensive! It should have free wifi. And the parking, 32dls for the day, also very expensive. In others top hotels they dont charge you for that, its complementary, just like wifi. But here, is a rip off
Great location, nice sized rooms. Staff was very helpful and friendly. Really nice spa and gym. The bed was comfortable, and the room had all the amenities I would expect to find in fine lodging. Only real complaint was finding a bucket of fried chicken (several days old) in the mini fridge of the room we stayed in....
The service and amenaties were Excellent and every emmployee was attentive and efficient.
Definitely a top-notch hotel. Everything you would expect when staying somewhere at this price point. I second the other comment about the nickel and diming. Valet and Wifi should be included in the cost of your stay. Also, I was very unimpressed by the food at the hotel bar, Andy's. I wouldn't have minded the fact it was so overpriced as can be expected at a hotel, but the Angus sliders had no taste. We should have made a quick walk over to Primanti Brothers which is only about 5 minutes away on the square.
My husband and I stayed at the hotel. It was nice and clean and the staff was extremely friendly and helpful. Our stay was very enjoyable. The hotel was supposed to have a continental breakfast, but during our stay there was not a continental breakfast. So do not count on a continental breakfast for the weekend.
the first room was too dirty...we had to get another room it was also dirty...even the elevator carpet...ripped...dirty...toilet you had to flush twice for paper to go down...ice maker was so dirty we decided not to use the ice...the continental breakfast...what a joke!!!
very helpfull staffs.. nice breakfast if you will use GPS to find hotel there is 2 Holiday drive so use zipcode..
The bed was excellent ; Kuerig coffee machine in the room Breakfast was not included
Staff was outstanding... very accommodating Facility was never great and is a little run down now. Big gash in wall by elebation or my floor
Location mailnly The person who attended to me was rude , unprofessional , improperly dressed . However the other staff was corteous and the person who troubleshooted an issue that I had was courteous and professional. That said I would not rate the hotel badly for one bad egg. I hope he learns the professionalism that applies to run an institution in the service industry. The management appears to be new and there appear to be a few teething problems. The hairdryer in my room was burnt out and the showerhead had issues. That said all in all it was an ok experience but definitely not hotel satndards more motel standards. Potential to pick up though.
There were no other people booked in the rooms around us, so it was incredibly quiet. The price could've been lower. Also, it was advertised as having balconies, but there was a sliding glass door with a railing immediately outside of it. No balcony.
Price was reasonable. I felt the room could have been cleaner. Saw lots of cobwebs and wires hanging out.
Our GPS took us right to the hotel. Easily accessible. The hotel was not worth the money. The bathroom had mildew in tub and on the walls, the room itself was not very clean and the continental breakfast was sub standard. The only thing that the hotel had going was the outdoor pool.
Staff was great! Jenelle, Jay, Will, Ashley & Eve were super stars! Jay was very knowledgable of the area & helped me find food at 1:00am. Also, staff helped me get a ride back to hotel after my concert was over since original cab said he was done for the night @ 10:30pm.
The front desk clerk
The room was comfortable The indoor pool was freezing. Water wasn't hot or even warm at all
Close proximity to airport. Close eateries and shopping.
The location and proximity to PIT was great and the amenities were basic, which is what I expected. The up charge for the suite was embarrassing. They attempted to combine two regular rooms and call it a suite. The room was never finished and likely isn't up to code. The "kitchen" area looks like they recycled the interior of a meth lab. And the floor is warped...probably due to water damage. Which would also explain the mold smell. That said, it was the only non-smoking room available so the staff couldn't offer any other solutions besides a can of air freshener. And by non-smoking I mean it hasn't been smoked in that week. I can't blame the staff for the shortcomings of the facility. But to be charged the full rate for this type of a room was nothing short of embarrassing for both sides.
The place was clean and the room was cozy. The front desk attendant was rude and aloof towards my questions for help. I truly believe that first impressions sets the whole mood of what's to come. In addition to this, the eggs at breakfast was some frozen package to warm up in a microwave; how discus is that.
Easy to find back a long creepy driveway. Close to the city. My wife and I were headed for a quick trip to the city and I should have known better. This facility only draws a crowd looking for a really cheap hotel. Spend the $20 more and head elsewhere. Rooms desperately needed an upgrade. Out shower head wouldn't stop dripping but we felt it futile to even call the front desk. Extremely understaffed.
The staff seemed nice. And I do need to point out that I didn't complain while I was there about any conditions, I'm a very introverted person and it is hard for me to have conflict with strangers. My door stuck, I had to bang it with my hip to open and close it. The whole place felt kinda run down and outdated. I just wasn't comfortable at all during my stay. Again I don't want to get into too many details because I didn't say anything while I was there, I don't know how the staff would have responded to my complaints had they been aware. So it would not be fair to virtually bash the place.
The location is convenient. My kids loved the indoor pool, but it was kind of cold. Most of the staff is super friendly As soon as we arrived the front desk clerk got annoyed with me because she was talking so fast I couldn't understand her. The room wasn't very clean, especially the bathroom and the sheets. Kind of expensive for the quality of the room
staff friendly gym not open, limited hot items on bfeast
Worth for money Iron board was not clean. Hotel staff was not that friendly.
- plenty of parking - breakfast was crowded and mediocre - pool wasn't heated - swapped us to a smoking room with only one bed (everything else was full)
clean sheets, pillow cases, towels, bathroom . close to airport with free shuttle lots of places in room that were dusty, hit with chemical smell as soon as entered room, general feeling of less than full effort in keeping the whole place clean
Renovations are underway this will help with the cleanliness. The rooms are clean just old making them seem dirty. Breakfast was poorly stocked. when things ran out for the sunday I was there nothing got refilled until a customer went and did it right in front of the employee. They didn't put out enough food for all the customers that showed up.
For the price and it being Pittsburgh, I was expect to pull up and go into a worn down motel. The room to be old and outdated. But instead I walked into a beautiful front desk! And the room was even better! So many new updates. Clean. Quiet. Private. I loved it! Definitely know where I'll be staying whenever I need to go to the Pittsburgh area again! And a restaurant called Armstrong's close by has AMAZING food
It was a good enough place to stay the night. The owner was very helpful. The guy checking me in did not know what he was doing at all. Would not get help when I asked. Told me I had to pay for anther room after I already paid for the one I had. Then after 30 mins he finally got the owner. He came in and found my reservation no problem and very nice thank you very much to the owner but needs to get better help.
This hotel was very clean and all the people who I encountered who worked there were very friendly. I had booked a room with 2 beds expecting that my husband would sleep with one child and I would sleep with the other child. We arrived to find all the rooms with 2 beds were taken and we got a bed and a pull out sofa. It was fine but not super comfortable and not what I had booked. We had driven 8 hours that day and it would have been nice to sleep in a real bed.
Amazingly comfortable beds. Great pillows. Clean room. Very nice shower No free breakfast? For the price it should be included