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Nothing, I bought cancelation insurance and still could not get any of my money back.

Their whole business model - how to trick every penny out of a customer. All carriers suck these days but Spirit is the worst.

Same experience

Carry-on passengers getting zone one loading was wonderful to let everyone with bulky items get out of the way.

The fees, on top of fees, on top of fees. Lack of entertainment at all. The fact you charged me to change my name on my boarding pass, which is GD ridiculous. Seriously, the name change fee, and baggage fee made my fare over DOUBLE what I originally paid. It's robbery and I won't be flying this airline again.

I like that i had a choice to either pay or not to pay to select seat or carry on luggage

Nothing. .good experience overall

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Seats are uncomfortable, you can't even recline them, I didn't like that you had to pay for something a simple as water to drink.

Large plane Easy boarding

Seats don't recline

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Entertainment options

Seating comfort in any airlines is poor in coach.

Didn't crash

Late start, expensive

Smooth with courteous staff

The flight was delayed for 3 hours due to a light malfunction.

The price was awesome

Flight was too hot.

Staff was nice

You have to pay for even a carry on! And, not even offering free water is just wrong. Being frugal and being cheap are different. This is not worth taking this airline and I won't again.

Space on the plane seemed to comparable or a little better than other airlines.

Plane arrived late at gate yet flight schedule was still shown as on time. Check in kiosk did not work so I went to a desk assistant. Desk assistant printed out boarding passes but when I went to board, gate attendant said that I didn't have a seat. I need a system that is much more user friendly (i.e. Southwest). I will probably look for an airline other than frontier next time.

We boarded an hour late on the return trip. We were never informed that there was going to be a delay,

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

I arrived at my destination

AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.

The crew was excellent, timing was superb,

Efficient, safe and on time

Food choices were small, but it was a short flight, so that is understandable.

Punctual.

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.

The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.