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Nothing, I bought cancelation insurance and still could not get any of my money back.

Their whole business model - how to trick every penny out of a customer. All carriers suck these days but Spirit is the worst.

Same experience

Our plane had mechanical problems at a previous destination which caused a chain reaction of delays. We were supposed to depart at 11:59pm. We departed closer to 3am and arrived 3 and a half hours late. As I result I missed an appointment costing me $75. This is our second JetBlue flight this weekend, both of which had major delays and greatly hampered our trip.

Needless delays, poor communication

I spent 11 hours at the airport waiting to fly out to Nantucket. The entire time we were told the flight wouldn't be canceled. At 12am it was finally canceled. By that time there was only 1 seat left the next day to Nantucket. My flight the next day was canceled as well.

Carry-on passengers getting zone one loading was wonderful to let everyone with bulky items get out of the way.

The fees, on top of fees, on top of fees. Lack of entertainment at all. The fact you charged me to change my name on my boarding pass, which is GD ridiculous. Seriously, the name change fee, and baggage fee made my fare over DOUBLE what I originally paid. It's robbery and I won't be flying this airline again.

I like that i had a choice to either pay or not to pay to select seat or carry on luggage

Nothing. .good experience overall

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Smooth with courteous staff

The flight was delayed for 3 hours due to a light malfunction.

Seats are uncomfortable, you can't even recline them, I didn't like that you had to pay for something a simple as water to drink.

Large plane Easy boarding

Seats don't recline

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

The price was awesome

Flight was too hot.

Staff was nice

You have to pay for even a carry on! And, not even offering free water is just wrong. Being frugal and being cheap are different. This is not worth taking this airline and I won't again.

The process. The flight. The crew.

Our entertainment TV didn't work

We were late taking off.

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.

Waited on runway for 30+ minutes for open gate after landing 15 minutes early???

Friendly staff and nice roomy seats

NA

Space on the plane seemed to comparable or a little better than other airlines.

Plane arrived late at gate yet flight schedule was still shown as on time. Check in kiosk did not work so I went to a desk assistant. Desk assistant printed out boarding passes but when I went to board, gate attendant said that I didn't have a seat. I need a system that is much more user friendly (i.e. Southwest). I will probably look for an airline other than frontier next time.

We boarded an hour late on the return trip. We were never informed that there was going to be a delay,

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

We were in the last row and was very noisey. The stewards talked and laughed which made it difficult to rest.

The crew was nice.

I shouldn't have had to pay to check a carry-on because the first flight was delayed.