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Nothing, I bought cancelation insurance and still could not get any of my money back.

Their whole business model - how to trick every penny out of a customer. All carriers suck these days but Spirit is the worst.

Same experience

Flight was delayed, first because we had to wait forever for fuel. It was really hot on the plane while we waited. It would have been better to wait for the plane to be fueled, or at least started fueling, before boarding. Then we sat and waited in the backed up line for takeoff. It was miserably hot.

Boarding was easy and i had a great seat.

It wasnt a long flight so there was no entertainment and minimal food.

Carry-on passengers getting zone one loading was wonderful to let everyone with bulky items get out of the way.

The fees, on top of fees, on top of fees. Lack of entertainment at all. The fact you charged me to change my name on my boarding pass, which is GD ridiculous. Seriously, the name change fee, and baggage fee made my fare over DOUBLE what I originally paid. It's robbery and I won't be flying this airline again.

I like that i had a choice to either pay or not to pay to select seat or carry on luggage

Nothing. .good experience overall

Entertainment options

Seating comfort in any airlines is poor in coach.

Didn't crash

Late start, expensive

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

The price was awesome

Flight was too hot.

Staff was nice

You have to pay for even a carry on! And, not even offering free water is just wrong. Being frugal and being cheap are different. This is not worth taking this airline and I won't again.

Efficient, safe and on time

Food choices were small, but it was a short flight, so that is understandable.

Punctual.

Space on the plane seemed to comparable or a little better than other airlines.

Plane arrived late at gate yet flight schedule was still shown as on time. Check in kiosk did not work so I went to a desk assistant. Desk assistant printed out boarding passes but when I went to board, gate attendant said that I didn't have a seat. I need a system that is much more user friendly (i.e. Southwest). I will probably look for an airline other than frontier next time.

We boarded an hour late on the return trip. We were never informed that there was going to be a delay,