Pros: "right on time; cheerful kind crew! pilot kept us updated but wasnt irritating"
Cons: "food was a bit of a strange mix...some parts delucious; the rest just weird... also with CV-19 at large would have loved to see the crew wipe down lav/doir handles once or twice!"
Cons: "Seat cushions feel a little flat."
Pros: "Boarding was quick. Crew was friendly and professional."
Cons: "No faults. Perfect flight."
Pros: "Great snack offerings, friendly holiday crew"
Cons: "Felt very good"
Cons: "It was poor flight took off late and it arrived in Las Vegas late I miss my connection connecting flight the put on a different airlines got in late miss my ride and now I'm stranded at the airport"
Pros: "Good selection of movies streamed to phone"
Pros: "I have never been so comfortable"
Pros: "On time & food is reasonably priced."
Cons: "More choices of food for 3.5+ hours flight."
Pros: "Friendly crew. Great movie selection through gogo inflight entertainment!"
Pros: "I've never had such efficient boarding - I wish we could have taken off early! I loooove that there is finally a direct flight from Seattle to Pittsburgh, which I travel between at least twice a year. I will likely continue to use Alaska Airlines for this service from now on."
Cons: "In-flight entertainment embedded in the plane would have been great. I also think it's ridiculous to automatically put your super saver customers in the very last seat, especially if there are a lot of other seats available. Make the experience great for everyone right off the bat!"
Cons: "Everything was great, beverage service could have been more timely but everything was good"
Cons: "There was a lavatory directly across the aisle from me"
Pros: "Service and flight were really great"
Cons: "Leg room is nice, if the seats were about an inch or two wider it would have made a huge difference."
Pros: "That there was still a little bit a Virgin America still present! Love entertainment is available an absolute bonus that I wish traditional Alaska planes started installing!!"
Cons: "The entertainment of no headphones available and most headphones are now Bluetooth presents a problem. No snacks offered!!"
Cons: "Long flight delay with very little information given as to why. The pilot only sporadically gave information about the delay and was not specific about the cause or how long the delay would be."
Cons: "Two rows up from us, I kid threw up all over the center aisle as we were pulling away from the gate. We returned to the gate to allow a cleaning crew to board and clean. However, the cleaning job was rushed and left remnants of the throw up behind which smelled the whole 2.5 hour flight. It really felt unsanitary and unsafe being that it’s unknown what caused the child to get sick. It very well could have been a stomach virus and could have infected the people in rows around the incident due to the mediocre cleaning job. I understand that it’s important to keep flights on-time, especially for connecting flights, but the safety of the passengers and their health should ALWAYS be the #1 priority."
Pros: "I was unable to catch my flight and I called and the lady kn the phone was not helpful and rather rude. Was unwilling to help me figure out a solution to changing my flight plans"
Cons: "was unable to catch my flight and I called and the lady on the phone was not helpful and rather rude. Was unwilling to help me figure out a solution to changing my flight plans"
Pros: "Everything was great! This was my first time flying Alaska Air and I could not have had a better trip! Everything ran according to schedule, I was comfortable during the flight, slept the entire time, staff was great!"
Cons: "The woman making announcements did not specifically announce the duration of the flight as we were departing. I was able to figure it out on the map option on the screen, but I would've liked to hear it verbally. Only suggestion I would have is an announcement on the plane for which baggage claim belt our luggage would come out of. I may not have heard it though, if there was an announcement. It was not difficult at all to figure out once I was in the baggage claim area, however if this was known while we were still on the flight, I prefer to know this info!"
Pros: "Once we got going, the Capt and crew did make up for lost time& that was greatly appreciated!"
Cons: "We waited and waited in the airport before boarding......having no idea what the hold-up was."
Pros: "Great service for an affordable price!"
Pros: "Nice and easy"
Cons: "I felt like cattle flying on flight 308 sea-sf. Obese intoxicated guy taking up 1/2 my middle seat that I paid $200 for. Pilot said we were 16 on take off line. I think he is being sarcastic - I hope he is. Not a pleasant experience at all. 34 min late & no wifi. 30 min to get to gate. BS"
Pros: "Outlets in the planes!!!"
Cons: "Delay on one flight"
Pros: "Boarding was efficient, seat was comfortable. I appreciate that food and drinks were offered often."
Cons: "One particular flight attendant purposely ignored me when I tried to ask for cream and sugar for my coffee which she did not offer when handing out drinks. Then she looked right at me twice as I tried to give her my garbage which she was collecting, but she ignored me again and left me holding my garbage until a different flight attendant came much later and took it without incident. It made me wonder if it was because I looked Asian- she was helpful and polite to the white women next to me. I was polite and was not being difficult in any way. I'm half white, but was often treated like this in Illinois when I was growing up. She should have been professional and if she had I would have rated the trip as excellent."
Pros: "TWO beverage trips -- how could I not be happy?"
Pros: "Arriving in Seattle my bag was waiting for me at the claim area. After 45+ years of flying around the world that was a first. But something happened before we took off. The gentleman in the seat in front of me had packed some oxygen bottles in his bags and a handler came onboard to address this. He was polite and very understanding that the man was meeting a cruise ship in Seattle and needed them as life support. The handler took an address from him and said he would take the bottles to Fedex near the airport and sent them to him. And the passenger could send him the money later! I thin k the handler's name was Bob. He needs a commendation foe going the extra mile for a passenger! Find him and buy him dinner."
Cons: "Having to get my seat assignment at the gate just increases my anxiety with the entire flying experience. Stop it. I get there 1.5 hours early to wait at the gate uncertain of weather I will be flying that day. As usual with all airlines seat comfort was non existent."
Pros: "Nice flight and crew."
Cons: "I got spoiled by the first flight with new plane and great crew, but no complaints really."
Cons: "Check in staff at Assistance counters either had problems with their computers or couldn't understand reservations. We had a pet for which we had paid for round trip reservation months ago, yet agent took quite awhile to reconcile our reservations. We stood in line for nearly a half hour during which their were very long lines at each check in point and at least one or two agents left on breaks while the lines were still very long. At Burbank the agents were fast, accurate and there were almost no waiting. The flight itself was great and the flight attendants were excellent; but not impressed at all with check in at Seattle."
Pros: "The crew was great. They were pleasant and helpful."
Cons: "We were on row 33 d,e, & f. Seats d & e would not recline. The button on seat d was broken. As annoying as that was, there were 3 unaccompanied minors sitting in front of us. Two of them were fine. The third one on the isle seat was up and down, in and out of his seat the majority of the flight. I couldn't sleep. This was my second flight of the day after staying in Seattle for 7 hours waiting between my flights. The kid was loud and it seemed like the crew couldn't correct him. He just did as he pleased. I wasn't the only passenger who had a problem with him. And apparently the crew did as well. I paid a lot of money for that flight and he ruined it for me. If they are going to fly children like that, the crew should be able to correct them so the other passengers can have a pleasant flight."
Cons: "There's no meal included on a 5hr flight. I was seated in a middle seat between two 300lb people encroaching on the space I paid a lot of money for. Completely unacceptable."
Pros: "My flight was on time and checking in was made super easy and fast. One of the flights was a bit delayed but that was the weather so I didn't even mind because the staff was attentive."
Pros: "Seats were comfortable but they need to recline or have foot rest. When I missed the flight your CS was excellent her name was Whitney and she was in Seattle.."
Cons: "Should not charge for WIFI service in the air"
Pros: "Alaska Airline personal are professional and helpful."
Cons: "TSA is a disgusting experience, though I understand it's importance in this unsafe time in history. But, the TSA personell often seem to be bickering among themselves while they are suppose to be working."
Pros: "The customer service got us on the next available flight. Didn't charge us for our baggage (which they could have). Staff were helpful and realized that we were bone tired (after being awake for over 30 hours). Flight was easy. Crew was nice. Easy access to baggage when we got to PDX. I love Alaska Airlines!"
Cons: "Nothing. They got it all right."
Cons: "All alaskan airline flights were delayed which in time created a last minute gate change for me. Because of the gate change, I was forced to take an underground train to make in in time while switching gates. Overall just should have been more efficient in every manner."
Pros: "Flight was ok. But the important thing is that Alaska was really accommodating in putting me on standby when I arrived at airport early and the standby process was very smooth and efficient."
Pros: "Straightforward. Love that Starbucks coffee is offered! Also love that you can charge devices. The inflight entertainment option works for me; I usually come prepared but I was happy to pay to watch a movie, although the cost seemed unnecessarily high."
Cons: "There was quite a bit of wait at boarding time while standby seating was sorted out. I wasn't sure why ticketed customers could not board on schedule; instead, everyone was standing around at the scheduled board time while names were announced, etc."
Pros: "Alaskas great cheese plate"
Cons: "The heat was high, we asked the male steward many times to request the heat turned down, people were removing as much clothing as possible. It was very hot and sticky and smelly. The descent to landing was to fast when near the runway, and we crashed hard like a carrier landing. I would inspect the gear and wing spats for cracks. The fuselage bowed like a banana, it was evident looking down the tube sitting the back. How about a breathalyzer or something, everybody knows the drunken pilots, the can't be fired and they know it, so it takes years to sober them up at our expense. The pilots who've been caught drinking are not trying to get better, they just whine that the others who haven't been caught yet are even worse drunks. Everybody who flys on Alaska has heard it from the same old Alaska born drunken pilots. How about less drunken bush piloting and get your drunken pilots who've been busted in the last few years to shut up and stop telling everyone that all Alaska pilots are drunks as defense of there drunkeness."
Cons: "The plane had to turn around halfway from Seattle to Vancouver due to a mechanical problem. We all later got an email saying we'd receive a discount on future travel because the airline deemed the delay "preventable." We got a second plane quickly, on the second boarding process the gate agent failed to do preboarding. I'm on crutches at the moment, so this meant more time on my feet manoeuvring around "elite status members" than I would have liked."
Cons: "I carry photo equipment in a carry on bag because of expense, damage control and temperature control. Unfortunately I can not leave it for baggage people to handle (although I would love to.) When I got my carry on to the greeting flight attendant I explained I had just finished a shoot and I was sorry that I needed to keep the bag as carry on. Flight Attendant: there was nothing she could do and I needed to go back down the stairs, even though people were still boarding and leave it with the baggage people. Me: "In the past the flight attendant put the bag in that closet." (I pointed to the locked closet where they keep their bags.) Flight Attendant: I cant open it because it's locked. Me: "The key is kept there." (I pointed to where the key is kept. I know because I've done this trip so many times before.) Flight Attendant: "See if it will fit under your seat." It did... but I had my knees in my chin for the entire flight. Thanks, Ann"
Pros: "It was a great flight. The attendants were great. The captive was informative."
Cons: "They needed a little more space in the seats and the Isle could be a bit wider also. When the carts were going threw it did limit the restrooms. But overall it was a great experience."
Pros: "The flight took off on time and got to the destination on time. It is a great experience. The flight attendants are nice and friendly as well."
Pros: "It was fast and friendly. They took a lot of guesswork out and made us feel safe."
Cons: "The planes were a bit small for flying 6+ hours. I started getting restless at having to sit in the same position for that long."
Pros: "On the ground ..TSA said I needed a new boarding pass..3 kiosck wouldn't. Work. Friendly re sent me to Alaska desk where they printed me a new boarding pass but when I went to TSA. I had no passport. Sooooo..back to t he Alaska desk and a wonderful rep named Diane helped me hunt through all my "stuff"...then began talking to all reps helping process passengers. She never gave up. And found my passport at the desk that had made me a new boarding pass. I was so upset I couldn't think straight but she did!, many thanks to this kind lady."
Pros: "the seat confusion was a hassle but the crew was nice about it."
Cons: "the flight was oversold and i didn't get a seat assignment until the last minute. Then the seat they gave me was already booked to someone else, so i had to wait again on the plane to get a seat. on my outgoing flight to seattle a few days prior, i intentionally didn't check a bag because i had a late arrival and early work the next day, was forced to check it on the plane and then they lost it for an hour after i landed so i didn't get home until 2am. frustrating, but again the crew was nice about the mistakes."
Jet Blue always has a comfy flight with friendly crew! I purchased an Even More Space upgrade and the extra legroom was cozy. Love the easy in-flight wifi too.
Cons: "Lots of turbulence but our pilot handled it great!"
Pros: "Bigger coach than other US airlines"
Cons: "Bigger lavatory in the plains"
Pros: "It was on time. Comfortable seats. Enough leg room."
Pros: "Form Boston to Pittsburgh, aircraft cabinet was very cold. Every other things were very good"
Pros: "Great price. Fast boarding. Crew was nice. Pilot did excellent job flying with a super smooth landing."
Pros: "Professional and personable. Nice job."
Cons: "Departure time was changed 7 times. Many times these changes were back and forth to earlier updates creating confusion."
Pros: "crew member good."
Cons: "delay delay delay"
Pros: "The plane was comfortable"
Cons: "The flight was delayed by 1.5 hours so would have preferred to be on time"
Pros: "NOTHING! WAITING 10 HOURS AT LOGAN AIRPORT IN BOSTON WAS A NIGHTMARE? WE WERE TOLD THAT THE 11:15AM FLIGHT WOULD BE DEOARTING AT 12 NOON! THEN 3PM, THEN 6:20 PM AND FINALLY WE TOOK OFF AFTER 8PM! WE ARRIVED IN SARASOTA AFTER 11PM. HORRIBLE EXPERIENCE!"
Pros: "It was really nice having a USB charger under every seat."
Cons: "Our flight was delayed by 2 hours and I was only notified when I had arrived at the airport."
Cons: "Delays delays delays."
Cons: "TV monitor wasn’t operational"
Cons: "I have not had the flight yet I got delayed."
Pros: "Crew efficient, polite, & communicative. Array of tv channels allowed me to watch football while our departure was delayed."
Cons: "Mechanical problems delayed our departure."
Pros: "Two seats on plane Love love love NO MIDDLE SEAT"
Pros: "Excellent healthy snack options and variety. Friendly crew. They recycle. Arrived on time"
Cons: "Landed 10 minutes early only for them to announce we had 10min delay at the gate. then we sit on runway for 40 minutes with no explanation. That is unacceptable.. context for anxious passengers is a must. Customer sat plummets from this. A little communication goes a long way."
Cons: "Delays. Changed departure gates. This is becoming the norm for most airlines. I was hoping that Jet Blue might be different. It is isn't."
Pros: "We were delayed by over an hour on our flight to Bosand then delayed, undelayed and then sat on plane waiting for another crew for over an hour. Jet Blue we expected better from you."
Pros: "flights were on time, hotel was fine"
Cons: "small plane at end of trip was noisy, will bring ear plugs next time"
Pros: "Flight was on time, smooth ride! Very friendly staff."
Cons: "I never got the opportunity to fly because I was stuck in unusual traffic in a tunnel for over an hour just minutes from the Boston airport. I was later told there was a fire. I called the 1-800-JETBLUE number and I explained that the situation. The agent said that there would be a $75 change fee and at 4:47 pm there were no more flights out that night and that I would also be charged the fare differential the following day. I quickly went on line and found a deep discounted fare on United for $56! When I got to the airport there were several other people with the same situation. Not a enough agents on staff and no concern that I might miss my new flight on United. Thank Gid I acted fast and got another flight that evening or I would have needed to spend the night in the airport like a woman and her mother traveling to San Jose! Need more professionalism !"
Cons: "Plane was 3 1/2 hours late."
Pros: "Not much"
Cons: "The plane was way too hot it was probably 80° in the plane. In the last half hour of the flight there was a lot of turbulence. The flight attendants weren’t that friendly. Woman at the gate should not be in service business."
Pros: "Flight was short but comfortable. Love the free WiFi"
Pros: "I didn't like much of anything EXCEPT THE FREE WIFI. While it's nice to have all the bells and whistles (free in flight TV/movies, snacks/beverages, etc.), the basics need to be met too - which they weren't."
Cons: "I didn't like that the plane was delayed 1.5 hours for no good reason. Why have us sit on the plane in a cramped atmosphere instead of delaying it at the gate first until your ducks are in a row? Then the in-flight entertainment audio periodically cuts out, and they were resetting the TV system over 3 times. In addition, I had requested a price reduction when I booked the flight since JetBlue's website is buggy and the price went up $80 in front of my eyes while other people booked the seat I wanted, and they weren't willing to give me anything."
Pros: "Easy boarding. Friendly staff, great entertainment"
Pros: "I'm still surprised by how much more leg room there is on these flights. The only thing I misses were the blue chips. Just cheese zits and cookies for snaks on both flights."
Cons: "No blue chips."
Cons: "The Jet Blue counter person was not helpful at all providing direction to us from International Terminal to Domestic terminal C. No help at all to passengers who are not familiar with Logan Airport. Major major disappointment!"
Cons: "Only one staff member was available at the boarding gate for most of the time prior to boarding. This was insufficient to handle the needs or passengers with questions, needing seat assignments, and so on. She did the best she could be it was not as organized as it could have been."
Pros: "very pleasant ..."
Pros: "Plane departed early and arrived 40 minutes early. Well done"
Cons: "Prefer BLUE Chips rather than cheese x AND usually they call for VETERANS to board before the start of general boarding. This is the first time Jet Blue DID NOT extend that courtesy"
Pros: "Non eventful which means it was very good!"
Pros: "Ability to change reservation so easily"
Cons: "That I made reservation for wrong time!"
Pros: "staff is courteous, the plane is more spacious that other airlines, the jet blue terminal (C) at Logan International had very nice seating area, we changed flights to an earlier one that day and the Jet Blue 800# was very helpful and easy"
Cons: "we were delayed - obviously beyond JB's control but still got us home near the original time."
Pros: "JetBlue did a good job, as usual."
Cons: "There was a screaming Infant in the seat next to me that continued to scream for the first hour and a half. I requested earplugs, and wore them under my 34 dB noise isolating earmuffs (which were made for use at a gun range). The screaming was still loud enough to give me the worst headache that I've had in 4 years. Once this baby stopped, the baby in the row behind me began to scream and the one across the isle from him/her joined in. I would happily rebook with JetBlue if there was an option to not be seated within 5 rows of a toddler."
Pros: "Direct flight from Boston to Pittsburgh, leg room, friendly staff."
Pros: "Excellent service"
Cons: "Too long flight time I noticed the plane speed was 440 MPH most of the time. This may be the first flight I sat which was flying this slow"
Pros: "Jet Blue treats its customers like they are real people and not just stock to be moved. There is adequate legroom. Their personnel are friendly and competent. This alone puts them above most airlines."
Pros: "When I sat into my comfortable seat with its amazing leg room, I asked the woman next to me if she had flown Jet Blue previously. She replied that it is now her favorite airline. At the end of the trip I agreed that it is a distinctly different and great airline. My complaint is that I have to travel from NE Wisconsin to Chicago in order to use Jet Blue. When are you coming to MKE? The way the food and drink orders were handled worked well, and the selections were amazing! Needless to say, the media offered was wonderful."
Cons: "The crew did a good job, but one of the female staff seemed stressed. I hope she was able to get some relief and rest."
Cons: "Filght ( Jetblue )got delayed by 3 hrs from Boston to Newyork , and travel got postponed to the next day due to this and rescheduled in Qatar airways. There was lot of inconviniences, time losss and personal adjustments occured along with the financial loss due to the change of travel date."
Pros: "Nothing to like"
Cons: "Flight delayed due to their incompetency."
Pros: "I have a peanut allergy so the nut free snacks were wonderful!"
Pros: "Organized, on time, decent snacks, free wifi, friendly service"
Cons: "Paying for checking one small bag"
Pros: "The crew was great. The pilots too."
Cons: "The audio and video at my seat did not work correctly."
Cons: "The flight attendants were fantastic!"
Pros: "Well organized and easy to check in."
Pros: "Entertainment. Flight attendants. Food"
Cons: "PROBLEM WITH LOCATING BAGGAGE CAROUSEL. GIVEN WRKNG LICATION ."
Pros: "this is the airline"
Pros: "Crew was amazing. Pilots were attentive to kids and answered questions. Everyone was very welcoming and helpful."
Cons: "They didn't have some of their food options (and they apologized for that up front), but then ran out of the others by the time they got half way through the plane. That was tough for a five hour flight that went through dinner time."
Pros: "I love ice cream and chocolate"
Cons: "Healthy vegetarian meal choice"
Pros: "Seat was hard, not much foot space"
Cons: "My wife and Iasked for a snack, it was never delivered"
Pros: "Good entertainment options."
Cons: "Only water and coffee available. Flight had been delayed over an hour."
Cons: "Crew didn’t serve drinks/snacks; otherwise nice and short flight"
Pros: "Crew was friendly"
Cons: "An hour and a half late, terrible communication about scheduling"
Pros: "Good flight in air"
Pros: "The seat get’s bit hard after 14 hours."
Cons: "The food was ok but not great"
Pros: "Good movies; nice crew"
Pros: "Smooth flight."
Cons: "Tight seat. Small space."
Pros: "Arrived ahead of time"
Pros: "Early warning about little overhead compartment baggage space. Short flight made shorter in air."
Cons: "No enough carry on baggage space"
Pros: "The time and the cabin crew were helpful"
Cons: "There was nothing to not like"
Pros: "Everything went great. Flight left a little late but was fine and only arrived a little late. I like the side wings on head rests really help."
Cons: "Seats are always hard on long flights."
Cons: "I understand Mother Nature causes issues tkayakhat no one can control but when I'm receiving updates from the 3rd party travel app that isn't the airline before receiving any information directly from the airline via the gate agent or Deltas travel app and the gate agent not being able to verify the 3rd party travel app something is wrong."
Cons: "Flight was horrible"
Cons: "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"
Pros: "Got to London on-time (early, actually) and safely. The in flight meal was okay. The leg room in comfort plus was great, the mobile app was awesome, and the staff (check-in, gate, cabin and flight deck) were professional and friendly all around."
Cons: "The leg room was great, but as a broad-shouldered guy, the width of the seat was miserable. Unfortunately, the Delta 767 doesn't offer any upgrade for a wider seat beyond Delta One, and my employer won't spring for that. Too bad there isn't a premium economy option. Also, the entertainment unit in the seat next to mine malfunctioned, which you wouldn't think would impact me that much except that because it was "seeing" touches randomly throughout the flight, the screen would turn on, off, brighter, dimmer, play random stuff, and just generally be as annoying as possible to everyone nearby throughout an overnight flight."
Cons: "Tray table was broken, I was downgraded from Comfort plus to main cabin after a plane swap with no mention by anyone and no compensation. Flight was delayed 45 minutes because a flight attendant was running late and then to top it off, at the end of. The flight the attendants blocked anyone fromaim cabin from leaving until all of first class had departed, even when no one was coming they still Blocked it off. This is a practice I have never seen on delta and haven't seen in aviation in almost 20 years in the US"
Pros: "Plane was on time."
Cons: "My seat assignment was in the last row of the plan when the plane was not full"
Pros: "Leg room and seats are very tight and I'm a small person."
Cons: "Coach class is very crowded."
Pros: "Pilots and crew did an amazing job during unstable air coming into Pittsburgh. Great job."
Pros: "on time, good food, good films enough space to sleep in economy."
Cons: "the stewardess only went up one side of the plane offering eye shades and when i asked for one she seemed really miffed."
Pros: "Having just exited the AeroMexico flight that came across as unprofessional, it was refreshing to get on a Delta flight. It was not really exceptional, but it met my expectations. The Delta agent on the telephone on the day before our flight WAS exceptional, as she tried valiantly to get us checked in to a flight that had been changed (by Aeromexico) several times. Delta was also exceptional in helping us retrieve our luggage after AeroMexico lost it."
Cons: "The noise by the engines in the back section on the Delta flight was rather unbelievable. As a physician, I think it was likely physically damaging to our hearing. If this interior aircraft noise can’t be avoided, I think earplugs should be offered to passengers in those seats."
Pros: "Delta flights run one time and their fleet seems newer than most with comfortable seating. Having free movies in the seat back ahead of you is a big plus with a good selection of movies. Snacks are good and crew is always friendly and accommodating. We fly almost exclusively with Delta for the aforementioned reasons."
Cons: "Boarding is a hassle no matter the airline with few exceptions. You would think someone could figure and efficient method to get people on the planes. I suppose it could be the public that is the problem. Not a problem with Delta they run a good airline."
Cons: "Delay in leaving from the airport there were issues with Web checkin Crew wasnt able to give me my boarding pass for the connecting flight and kept saying going to the other counter"
Pros: "I was going for weekend trip and because of delays I would've been there less than 20 hours. But Delta was terrific in giving me a refund and essy to work with via Twitter. 2 hour phone delay but they called me back to complete refund."
Cons: "Chaos at gates. Changed gate 3 times. No real updates."
Pros: "I was thankful for the early boarding with a lap infant and was very pleased with the options for entertainment on the TV monitor."
Cons: "The main issue I had was that we sat in row 34 and the noise from the engines often made it difficult to hear announcements, even with headphones in. Look into possibly zoning the audio and turning it up a click or two for rows behind the engines."
Pros: "Flight was on time, flight crew was kind and helpful, pilot was smooth and kept us informed of the flight status."
Cons: "My wife was told she could not board our flight from Boston to Paris because her passport was expired, even though it was not expired. We were told that in Europe passports cannot expire within 3 months of your departure. However, Delta never let us know about this rule until we literally were boarding the plane. How they could not make us aware of this until we were boarding the airplane is unbelievable and unacceptable. This has ruined our vacation which has been in planning for the last six months."
Cons: "We sat on-board the aircraft, at the gate, for almost 2 hours due to a weather delay. During this time, we were not offered refreshments, nor were we offered any type of "compensatory benefit" for our delay (e.g., free Wi-Fi, vouchers good toward a future flight (a $30 voucher per passenger would seem appropriate), additional SkyMiles (3000-5000 SkyMiles would seem appropriate), etc.)."
Cons: "Jet airways sucks"
Pros: "The only flight that was a bit better was from Mumbai to Hyderabad."
Cons: "Almost the entire trip, due to the following reasons: 1. The online check in process didn't work at all. The Delta staff at the Boston airport weren't pleasant and courteous at all. 2. Poor coordination between Delta & Jet Airways - the meal preference was selected before flight at the Jet Airways website but the same didn't get registered properly, even though the website confirmed to me that it was all set. This resulted in appropriate food not being available to the customer on the flight from Boston to Amsterdam. The customer had to literally starve on the flight. 3. The pursers and stewards on the flight from Boston to Amsterdam weren't pleasant and courteous at all. For anything they were asked, their responses ."
Pros: "It only took them 10 minutes to turn things around to make up time for the delay."
Cons: "The seat pockets were not cleaned."
Cons: "Not having a seat assignment until arriving at the gate."
Pros: "Delta service and conford are great."
Cons: "Pay for wifi"
Pros: "Delta always seems to have the most legroom between the seats - Even more than our transatlantic flight! The crew is always friendly and helpful, and nearly all our flights on Delta were on time or early."
Pros: "you must be kidding me!!! nothing to say good about this fly !!The sad part I'm American Express Delta SkyMiles credit card holder and they couldn't do anything for meThe only good thing we arrive in Mexico"
Cons: "flying to Mexico with. my two boys !!to begin I have to call Delta to put us seat together because the time of the fight had changed!! before we are siting by de middle of the plain when a booked r three seat together !! but than i got a imail confimatin with separete seattle for the kids!!we end up sitting all the way back on the plan!! we end up sitting all the way back on the plane l!! no TVs no windows in the last sits by the only two bathrooms on the plane with two boys that was not fun at all !!The sad part I'm American Express Delta SkyMiles credit card holder and they couldn't do anything for me when I called them"
Pros: "The plane didn't crash."
Cons: "Everything! Flight late, seats to close, worst customer service in the skies!"
Pros: "Delta always has a nice professional crew. We were served within a reasonable time and I felt comfortable the whole flight."
Cons: "The pressure is the cabin with really bothering me. I've flown several times and never had the pressure to bother me but it was really hurting my head."
Pros: "Love the how comfy the seats are and the USB charging ports at each seat."
Cons: "Airfi could’ve been better. It didn’t load any movies for me at all. I got frustrated and just went to sleep."
Pros: "Check in was easy and quick"
Cons: "Plane could have been cleaner. Price is ok, but not as good as it seems once you add luggage."
Cons: "TV and music would be nice."
Pros: "Ticket agent was very helpful when I misplaced my boarding pass."
Cons: "Arrived safely which I’m grateful for but we arrived later then originally scheduled (45 minutes)."
Pros: "The crew were super nice even though we were a little late leaving, we made up time."
Cons: "For a stripped down airline I was still very pleased with the trip. It really reminded me of a Southwest Airlines."
Pros: "Crew was great!"
Cons: "I didn’t realize I had to pay for a carry on"
Pros: "The crew was absolutely wonderful And seat was the most comfortable ever"
Pros: "Crew friendly, enough leg space"
Cons: "Internet access"
Cons: "No updates and it was delayed an hour then took a bus to the aircraft that was about 100 degrees while the driver texted. Terrible would never fly again on sun country"
Pros: "On time"
Cons: "I had a small gym bag that had to pay for, to bring it on the plane with me"
Pros: "It wasn’t a full plane."
Cons: "Was put at wrong gate. My aunt was wheelchair assisted and was put on pushed through during regular loading. And last but not least. On top of buying the ticket to fly to Vegas. We had to purchase the seat we sat in on the plane. Isn’t that what the ticket was for in the first place. A seat on the plane"
Pros: "Not a packed flight"
Cons: "I paid for my seats"
Cons: "Hidden cost. Late flight. Had to take bus to the plane"
Cons: "Delayed flight, hot airplane until cruising altitude will never fly with this airline."
Cons: "Departing flight was delayed without notice"
Cons: "The crew wasn’t as friendly and acted annoyed because some people’s were taking too long to be seated. Instead of reminding them friendly, they were rude and just told everyone to hurry up and sit down."
Pros: "Being able to set with my Wife"
Cons: "Had to upgrade to first class to set with my wife. Seats were not assigned when we booked the flight."
Pros: "Timely check in, friendly customer service, good crew, no issues."
Cons: "They board by row number, but start with first rows first. Makes for slower boarding (though faster than most airlines)."
Pros: "Great service & great flight"
Cons: "Plane was 1.5 - 2 hours late and passengers were offered no explanation and there were no apologies from the crew. Even if it was unavoidable (weather, etc.), SOMETHING should be said to passengers. Very poor customer service."
Pros: "Great service at check in. We only had standard economy and didn't purchase food so can't rate this. No entertainment was provided so also cannot comment. Otherwise great experience"
Pros: "We were giving complimentary drinks and the first class meal because there were only twelve passengers and none of us upgraded to first class so they had 12 Meals available. They really did make up for the bummer that the 5 hour delivery caused. The staff was incredibly friendly and accommodating. They even let us go sit in the first class seats which were very comfortable"
Cons: "We had a unexpected 5 hour delay due to a mechanical issue"
Cons: "The plane was hot the air conditioning was not turned on which made it hot and uncomfortable."
Pros: "Friendly staff"
Cons: "Delay with takeoff waiting at the gate inside of a very warm plane"
Pros: "Freindly check in."
Cons: "Cabin crews. Looks like they are either tired or lacks interest in their profession."
Pros: "In time/early"
Cons: "Charged for baggage and later were checking bags for free. No pillows or blankets. Noisy flight and mildly bossy crew with other passengers. I'm old enough to remember what it can look like when done well."
Pros: "Minnesota was beautiful this time of year! The flight itself was typical, similar to flying Southwest. Boarding moved. The crew were average, nothing above and beyond. Overall decent flight, but then we got diverted. Some positive shout outs to those who worked to make an unfortunate event better: Texas Aero Services and the 20 year olds at the desk were given a challenging and difficult situation which they would not be expected to prepare for and did a decent job. It was a tough spot for them and what Sun Country did to them was extremely unfair and unprofessional. These young men gave credit to the dispatcher at Sun Country who attempted to call up to the CEO, unfortunately he was not empowered enough to take care of the situation. Several star players here, but the team failed. Thanks to Waco Police and the staff at Whataburger for spinning up hundreds of meals in short order beyond the midnight hour. Thanks to KWTX, WFAA, KARE for picking up this story. Finally, to my fellow passengers, I'm sorry we all had to go through this, but to those who were kind, helping, and shed light on this event, thank you. God bless!"
Cons: "Our flight, Sun Country 550 from MSP to DFW diverted to Waco, TX. While unfortunate weather diverts happen, the airline failed to own the situation. The airline was ad hoc and did not have a plan to take care and comfort customers in an unfortunate event. With the lack of communication, I am concerned how this airline would respond in an elevated scenario. Media: http://www.kare11.com/mb/news/sun-country-passengers-stranded-in-waco/459314288 http://blogs.mprnews.org/newscut/2017/07/sun-county-passenger-we-just-want-to-be-treated-like-human-beings/ http://www.kwtx.com/content/news/Around-100-passengers-stranded-at-Waco-Airport-436280323.html We waited on the ground for hours, standard, but it went off the rails when after the order to deplane. The pilot told us we had the option to deplane. After he stepped off, the flight attendant provided conflicting direction that we would all deplane and there was no option to deplane confusing passengers (crew coordination, who's in charge?). Maybe an hour later the plane and crew take off leaving all 150+ pax at what was essentially a closed terminal. Sun Country left no representation on the scene. (lack of leadership and communication). Local law enforcement and the general aviation terminal staff picked up where they could. Sun Country made valid statements with respect to FAA/TSA regulations, but they also blamed the local shuttle company for "not cooperating". The company repeatedly deflected ownership. With regards to ground transportation, we expected that it would arrive within a reasonable time (30 minutes) after deplaning. That turned into hours. I understand bus drivers have a certain fee for getting out of bed at 2AM. Sun Country, as some of us were getting a little stir crazy, I was able to call a local 24/7 hour limo service. They could be at the terminals in short order. For $750, we would get 1 limo, 22 pax from Waco to DFW. Speaking with them, moving 150 people was fairly simple. Sun Country, please try harder. For your new CEO, study this incident and you can see what you need to fix at your company. The most tragic thing I witnessed was a pregnant mother, with lap child experiencing morning sickness in front of everyone at the terminal. What angers me is no one from Sun Country was there to see or comfort her. Those people were in bed or unavailable. There were multiple failures here. In hindsight, it may have been better if the pilot refused Waco and requested Austin where there would have been TSA staff, a standby crew, or more reasonable accommodations. Sun Country could have some contingency contracts with local ground transit companies. There's a lot this airline can take in from this experience to improve themselves, let's hope they do. I would like some consideration for this terrible experience and if this airline cares about its image it should reach out to all flight passengers to apologize and get their feedback to so they don't muck it up again."
Cons: "Flight attendant tried to stop from going to the bathroom prior to closing of the door. After going to the bathroom the door was closed 10 minutes later."
Pros: "The crew did their best to comfort passengers."
Cons: "The flight was super delayed due to weather."
Pros: "The crew"
Cons: "Just say I'm never getting on that plane again. ill pay more next time .just switch crew to Any plane I ride"
Pros: "Quick, easy boarding and an attentive staff helped"
Cons: "There is no entertainment options at all. Would like more"
Pros: "The crew was friendly."
Cons: "Sun Country doesn't have a gate in Dallas so boarding was a challenge. It was a very unorganized process and took much longer than a standard boarding. Takeoff was delayed by an hour due to this. We will not be flying Sun Country again."
Pros: "The crew was friendly"
Cons: "The flight was delayed by an hour"
Cons: "I booked the flight because my previous flight (Spirit airlines) was cancelled very last minute. I booked this flight and then was informed that it was delayed more than 3 hours. I was unable to work with another delay and was forced to cancel this flight within hours of booking it. I was charged $15 to cancel the flight. So I paid for a flight that was sold to me and not on time and then charged for cancelling it within hours. This was incredibly disappointing."
Pros: "Loved the service received in first class."
Cons: "I intentionally purchased a first class ticket and selected a window seat by myself but then was asked to switch places with A non-rev passenger so she could sit by her husband. I normally don't mind making these accommodations, but it does seem a little silly to ask a paying-for-a-first-class-seat-customer to move seats for someone who is flying standby."
Pros: "From the ticket agent to the flight attendants... EVERYONE was professionally friendly and positive."
Cons: "The chicken salad was excellent and the service was great in first class."
Pros: "The room between seats was great. The crew was friendly and helpful."
Pros: "My first experience with this airlines. Would definitely fly with you again."
Cons: "We had to take an escalator down to the ground level and take a shuttle bus to the plane which was out on the tarmac. I don't really know why except the airport they said was busy and the plane couldn't come up to the gate. I nearly sprained an ankle because it was dark and I didn't see there was a step from the escalator platform to walk to the shuttle bus. I have never experienced that before and we have flown Sun Country from DFW to MSP several times before. They don't even give peanuts or pretzels any more and all the other airlines do."
Pros: "Larger overhead bins. Pleasant and helpful staff."
Cons: "Plane was 45 minutes late in take off custom check and mostly waiting for late passengers."
Pros: "The flight attendants were moderately polite"
Cons: "The flight was 8 hours late. The stated reason "weather" was not credible and we not informed. There was no offer of a meal or any other accommodation at all. I will NEVER fly Sun Country again!"
Pros: "Boarding and leaving the gate was nice and prompt."
Cons: "I never received a beverage service. I was asked by one of the several flight attendants on the plane and I told her I wanted a Ginger Ale and I never received it while other guests still got their drinks."
Cons: "They waited too long for passengers getting through customs they told us. Therefore we landed 1/2 hour late."
Pros: "Personnel at Check in at the front desk were wonderful!"
Cons: "One of the crew in first class was unpleasant and very rude. She had short brown hair (the blonde lady was very friendly and nice). After letting 15 other people use the lavatory in the front of the plane, and because the carts were blocking the aisles, I also attempted to use it. As I was closing the door, the brown haired lady forcefully grabbed the door and swung it back open and told me I had to use the lavatory in the rear. Since I didn't want to get arrested, I did. When I was gone, she confronted my wife about why she did this and did so in a very rude tone. I hope to never see her again. I may think twice before choosing Sun Country again. If it wasn't for her, the ride would have been decent."
Pros: "Staff was very nice"
Cons: "Landing was rough"
Pros: "The plane looks old- phone jacks loose , no entertainment available"
Pros: "There was none"
Cons: "Despite several attempts to call and use the website, I was unable to cancel my flight. The website, which appears to be new, was just prompting error codes, and the phone number left me on hold for 20 plus minutes at every attempt to speak to someone."
Pros: "Because of a delay, was given a voucher for food and also a voucher for travel at another time. Seats are clean and not so cramped you can't breath. Excellent landings."
Cons: "Wish they had cranapple or crangrape drinks."
Pros: "The crew were wonderful and understanding and good sports."
Cons: "There were problems as soon as the plane got to the gate. After the passengers got off the plane, the man at the counter came on the P.A and said it’ll be a few minutes, they’re catering the plane now from the back to the front. The flight crew still needed to get on a preform safety checks. He apologized again. Then it was 8:40, time to take off and we’re still waiting to even board. The man at the counter said again, thank you for your patience and relayed the same message, only this time the flight attendants were walking away from the gate. Around 9 some lady higher up told the man to announce that the flight crew had timed out and stand by crew was on the way to the gate, said sorry again. A little later the man says sorry, there’s a gate change. You’re going to K6 now. When we get to the new gate it’s almost 9:30pm and while we were all gathered at the gate, the flight crew that supposedly “timed out” showed up and proceeded to get on the plane. Passengers started getting mad and saying we were lied to and to just tell us the truth. Chicago PD started showing up. We finally got on the plane but it would be another 30 minutes before we moved because of issues getting our bags off the original plane. We ended up being almost 2 hours delayed."
Pros: "The place to charge the phone is easily accessible on the back of the seat in front (as opposed to underneath)."
Cons: "Did not like that I had to check my bag at the gate"
Pros: "Nothing special."
Cons: "You cannot recline the seats."
Pros: "Crew was very good."
Cons: "Seat 2L Rocked back-and-forth every time person in seat 1L moved. This was a day flight from Chicago to London so I wasn’t sleeping. I could see if you were sleeping and had to deal with all the seat movement it would not be ideal."
Pros: "Left on time and arrived early"
Cons: "Flight was canceled. Ruined my plans and reason for flying."
Cons: "Great ! Next time please confirm seats before boarding"
Cons: "The flight was delayed by over 3 hrs! As a result I missed work!"
Pros: "The tv and drinks"
Cons: "Being told why we’re delayed and then not being kept on board for so long once we arrived late"
Cons: "I was bumped off the flight due to weight restriction and moved to a flight 6 hours later, it only took me 4 hours to rent a car and drive home. I am a 210 lb 6ft tall male. I was not the reason for the plane being over weight, I was there before boarding took place they didn't ask and I didn't fly."
Pros: "The crew was very nice"
Cons: "American booted me out of First Class despite having upgraded me two days prior."
Cons: "Waiting for 30 minutes a Dublin to dock."
Cons: "On my first flight from SLC to ORD I asked 3 different American Airlines employees if I needed to pay for my carryon before I got on the plane. They all said no. I got on the plane, put my carryon under the seat in front of me and everything was great. I landed in Chicago, got to my gate, went to board and this very rude employee stopped me after I scanned my ticket and told me I couldn’t board with my bag. The EXACT bag I had boarded with in SLC. After harshly grabbing my bag and putting it in the carryon basket to check for size, she wouldn’t let me pass by her into the boarding bridge and told me I was going to have to pay. I tried explaining that I had asked I’m SLC if I needed to check it and they had all said no and that it fit under my seat. She said, “I don’t care what they said in SL, this is what I’m saying here.” And directed me to the front desk where I had to pay $50!! $50 for a carryon backpack that fit under my seat comfortably 20 minutes before!! Without saying a word (cause I didn’t want to yell at the poor girl behind the desk) I paid the $50 and proceeded to enter the bridge but before I passed through, the rude woman said, “have a nice flight ma’am” and scoffed!! An audible scoff. So I’m short, I hate American Airlines and I will do my BEST to not have to fly with them in the future."
Pros: "Outbound, it was on time, plenty of legroom, plenty of good snacks, drinks and food. An enjoyable flight. Score 10.0"
Cons: "Return flight - The flight departed 4 hours late. The seating was so cramped my husband couldn't move his legs at all, never mind try to sleep. The staff members were not smart in appearance, some with long untidy hair, and did not interact with passengers except to hand out food. The food was reasonable. We disembarked feeling like wrecks. Score 2.0"
Pros: "American Airlines Crew, friendly and personable"
Cons: "Our last 6 flights have all been changed or delayed significantly. Then they loose our bags on a direct flight. Won’t fly America airlines again!"
Pros: "Easy boarding crew were friendly food was hot"
Cons: "Seating was a pain to try and get 2 seats together even though I booked it months in advance very noisy rude people couldn't sleep on a supposed overnight am exhausted"
Cons: "The flight was delayed. The food was not great. There is not a lot of space in these planes, and it was a long flight. There is no power supply."
Cons: "I understand it happens,but after a long day of traveling it is very frustrating when the late night flight is delayed and you then have to sit in the plane on the ground for an extended period. Otherwise it was fine"
Cons: "I am very frustrated that a single part could not be located in the early afternoon to allow the plane to fly. I will be late again for work and it seems to be American Airlines and not Delta that has all the delays or is late."
Cons: "Three hours delay. I paid for a upgrade to first class. But because of the flight change i didn't get to keep my upgrade and I had to beg for a refund. I have had two trips in the past 5 days and all flights have been anywhere from 1 to 3 hours late. Worst experience with AA I have had in a long time."
Cons: "Flight was a half hour late leaving O'Hare."
Pros: "Nothing - the flight from Chicago to Philadelphia was delayed by about 2 hours. Luckily, was able to get the flight switched to a Chicago - London direct flight."
Cons: "The connecting flight from Philadelphia to Manchester would've been missed. So, American Airlines booked the same flight for 24 hours later. Luckily, they offered a different flight. Due to the flight changes, the prepaid ground transportation from Manchester to Leeds wasn't used. Transportation from London to Leeds had to be purchased at a much greater additional expense."
Cons: "I got tranafered to 4 different gates aand my flight was delayed for 3 hrs with no explaination and the staff didn't try to help"
Cons: "I was traveling today with my daughter, who is 6 months pregnant, my 3 1/2 & 18 month old grandsons, my husband & son-in law on an international flight from Chicago to Manchester. I was very disappointed a 757 was used for an international flight! No attempt was made by staff to accomodate our family with a extra seat for the infant, even though there were a large number of rows with empty middle seats (4 of which were directly behind them!) The 1st indication of the beginning of the NIGHTMARE was when the plane arrived in Chicago and overshot the gate, this caused almost an hour delay! (We heard our crew saying "oops" while looking out the window at the plane arriving & then again when they were discussing it would have been faster if the plane had used a different method to get to the gate again.) This was then followed by a mechanical problem with a frozen water valve, requiring us to be de-iced x2! Then we started to taxi out and again had to return because of a hydraulic problem that required repair. I think we were delayed almost 3.5 hours. The crew did bring a round of water during the onground delays, and offered free drinks later in the flight. The icing on the cake was not getting the stroller back at the gate because there were no baggage handlers. I can't tell you how much FUN that was trying to corral a toddler & 3yr old with all our carry-on bags while getting thru customs! Did I mention in our haste to get off that plane we overlooked my daughter's winter maternity coat in the overhead! May be time to switch to the Friendlier Skies of United for our UK travel!"
Pros: "Clean plane. Excellent service. On time."
Pros: "On time departure & arrival."
Cons: "My checked bag, which l paid $25.00 for, didn’t make it on the flight to Pittsburgh. It got there on another flight at 7:30 pm Monday night but no one from American Airlines did anything about trying to get it to me until 11:30 pm. As a result, while l stayed at a hotel only 30 miles from the airport, my bag wasn’t delivered until 2:00 am on Tues, more than 8 hours after l got there. And their website for supposedly checking on lost luggage, aa.com/bag status, is next to useless. It gives no useful information. Use the 800 # but state you want to talk with a human when answering the questions in their phone tree. I’ve had other experiences on AA over the last few years that lead me to question their commitment to customer service. I’ll be avoiding American Airlines as a travel option where other alternatives are available."
Pros: "Loved having 2 empty seats next to me so I could stretch out after a very long day of travel."
Cons: "Seats are not very comfortable in any position."
Cons: "I chose a package on the cheap flights that has a left hand side for choosing number of baggage which invariably inreases fare depending on the number of baggage and i choose 2 and paid for 2 baggage but the ticket came with 1 baggage and i contacted both by phone call, email and your website but did not get any fsvourable response. Had to pay again at the airport for the extra bag. This is highly unfair."
Pros: "The entertainment was good. Lots of choices. Food was about what I would expect for airline food."
Cons: "The seats were terrible. I don't know what it was about them, but I've never had a more uncomfortable flight. My husband had leg cramps for much of the flight and couldn't get comfortable. The rest of the flight was fine, but the uncomfortable seats were a huge minus. We'll probably try to avoid 787s from now on. The window-darkening system was annoying. They darkened the windows when it was dark outside and they darkened the cabin, so we couldn't look out the window. It was dark outside--why the need to darken the windows?? My husband requests window seats so he can look out the window."
Pros: "The crew, the movies, and window seat"
Cons: "Didn't like how tight the flight was. Way too compact and 3 seats near window seats makes it so uncomfortable."
Pros: "Flight was on time."
Pros: "Staff courtesy."
Cons: "When I started this leg of my trip, I was completely exhausted having been in sitting position for almost 24 hours straight. Airline made no concessions for travelers knowing that some were just doing a simple trip and those others whose journey was very long. Narrow seats added to stress and discomfort. Airline policy seemed to be "Give me the money and I will deliver you safely. Period" Humanity seems to be last on airline list. Traveling is seriously grueling and unpleasant for all those not in First Class."
Pros: "The American Airlines crews and people manning the desk erred very professional. Yes, this particular flight was conducted by American for Iberia under a share code. So whatever horror stories you have heard of about European Iberia flights, the one I took was fine. But the airline's crew is being let down."
Cons: "In Chicago, our flight was delayed at least three hours for a "GPS update." The crews said the software wasn't even handshaking. Okay. But I have a feeling this is common, and wish the airline would figure out a way to conduct updates, safely, without impacting everyone's schedule. My wife flew through same connection on the same airline a week later. And her flight was canceled. Maybe for the same issue? Unsure. It could have been a a bad luck streak."
Pros: "It was on time. Crew were very good."
Cons: "Plane seemed very dated. No individual entertainment No USB chargers Not much space"
Cons: "The airline "randomly" selected me for extra security. Even though I have TSA pre-check I was jostled around, sent to multiple security lines without any reasoning and the local Chicago TSA and airport staff didn't seem to know what to do. Once it was figured out I was subjected to what was essentially a cavity search. Again I HAVE TSA-pre-check but apparently that means nothing if an airline flags you. It was an extremely upsetting experience but you were in a situation of either agree to the invasive search or get stranded over 1000 miles from home. I will NEVER fly Iberia again after a cancelled flight and being stranded in the wrong country on the way to my vacation and the horrible security experience on the way back. I seriously may never go to Chicago either after seeing the complete lack of organization and traumatizing personal invasion. I fly a lot for work and have never had such a horrible experience. I would really like to know how many terrorists are caught with these invasive searches and would love to know the justification for sticking your hands inside someone's pants and grabbing their privates after they have already gone through a metal detector AND the body scanner. Especially for someone who has already passed a federal background check to obtain pre-check status. Absolutely ridiculous."
Cons: "They did not compromise when I couldn't go, I understand no refund but I cancelled a few days after,"
Pros: "Seats quite comfortable. Crew ok."
Cons: "Pitiful food offering and no entertainment at all when on previous 1.5 hour AA flight choice of movies."
Pros: "United airlines canceled a flight last minute that I needed in order to get to my best friends' wedding on time, I usually fly AA but the United flights were slightly cheaper at the time. The options United gave me would have had me missing the wedding, AA had more flights that allowed me to make it in time, considering it was booked 12 hours before take-off, it was decently reasonable and left on time and got in early (imagine that, United). Thank you American Airlines, again!"
Pros: "The crew was very efficient and friendly while handling everyone. Flight was smooth, food was good. I went to the wrong terminal and did not know that the advertised finair flight was actually American Airlines, the AA ticket counter attendant went all out to make sure I made it to the gate. All this with less than an hour before departure."
Cons: "I went to the wrong terminal, the email ticket had finair in large print and in smaller print indicated American. Luckily I was able to literally run and make my flight. Would be better to more clearly indicate actual airline."
Cons: "Dry / borderline rude staff and hostess. Dated plane. Tiny seats. But that is pretty much the baseline of airlines in the US. When will carriers start to take note from International carriers..leaps and bounds ahead."
Cons: "My outbound flight to Manila had an overnight layover in Japan. I asked at the luggage check-in at O'Hare International Airport if they can check it all the way through as I had planned to go outside of the Narita airport for the layover. They told me I couldn't check the luggage all the way through and that I had to pick it up from baggage claim once I land in Narita. From there I had to check-in the luggage again on the same day. When I took my luggage out from baggage claim, I tried to check-in and the counter crew told me I was given wrong information. I had to keep my luggage with me until my flight the following day. On my return flight from Manila and another overnight layover in Narita, the check-in crew at NAIA told me I could check-in my luggage all the way through, and that they also allowed this at my outbound flight to Manila. The check-in crew at O'Hare International Airport gave me wrong information."
Pros: "Free checked bag"
Cons: "2 hour delay No food to buy or drinks"
Pros: "Eventually we made it"
Cons: "Plane was delayed because a door wasn't working (old). Business class entertainment was a tablet that was collected an hour before we landed. Food was very bland."
Pros: "I sat next to a friend I haven't seen in almost a year"
Pros: "The entertainment selection was wonderful."
Cons: "The flight left on time but arrived late by at least 1/2 hour. I am small but the seat was narrow: my neighbors kept on hitting me when they moved. And I think it is terrible to have to pay to reserve almost any seats except for the middle seats."
Pros: "Entertainment system has a good selection"
Cons: "No earphones to listen to the soundtrack on the entertainment system"
Cons: "Where to begin? The pilot suggested we would "probably miss our connecting flight" but not to worry because he would be "moving quickly" through the air. Missed my connecting flight. Ended up stuck in Charlotte with no more flights to Florida. And the airline left my bag in Charlotte. Disaster."