Pros: Easiest time I've ever had getting the car - took a couple minutes - maybe less. Wish it was always like that.
And friendly service! I was in Pittsburgh - they were extremely nice and helpful.
Jul 12 2016
Cons: Windshield had something that had dropped down it and wouldn't clean off (maybe wax?). Made it hard with evening sun glare.
Sep 6 2016
Best location lately
Pros: Fast checkin, quick pickup, friendly staff, easy return. Overall best rental company/location I've had in years.
Cons: Nothing. 100% positive experience.
Sep 12 2016
Overcharged by $174
Pros: Car was good.
Cons: The receipt I signed said the total would be $145. I was charged $308. I called and was told they had accidentally charged me for an extra day and at twice the rate I should have been charged at. They said my new total was $134 and the rest would be refunded. It has been several days and I haven't received a refund.
Sep 16 2016
Sep 19 2016
Pros: Rented economy,they were out . gave us a Ford edge suv. Very nice
Oct 3 2016
Pros: Low mileage, clean car.
Price was 1/3 lower than the competition - Hertz and National.
Efficient, very courteous staff at pickup and drop off.
Cons: Nothing. Perfect rental
Oct 3 2016
Pros: Prompt and courteous service.
The Alamo staff selected a great car and we had no issues
Oct 11 2016
Pros: The Volvo was great.
Oct 24 2016
Pros: The pick up and drop off were fast and easy.
Cons: The Jeep Compass was not a very nice car to drive. It had much difficulty accelerating unless you were giving it full gas. Would have preferred another car.
Pros: guy who checked me out was very cheerful and helpful. Especially nice at almost midnight!
Cons: Drop off was closed!
Aug 28 2016
Pros: Quick and easy drop off at the airport.
Sep 10 2016
Cons: They only accept credit cards at the airport rental counter which was unexpected and not outlined in the booking. I do not use credit cards so I did not get my rental and already paid the insurance online which the rental counter could not refund.
Oct 3 2016
Perfect in Pittsburgh
Pros: We had a very easy time picking up and dropping off the car. They were kind (offered us water and maps), quick, thorough, and friendly. It was a great experience.
Oct 17 2016
Pros: upgrade, ready to go, helpful staff
Cons: prior driver hit curb, rim looked a bit rough, held up just fine though.
Oct 22 2016
Pros: Everything good
Oct 30 2016
Good people, poor car selection
Pros: People were courteous and efficient.
Cons: Was to pickup Toyota RAV4 or equivalent. Had to choose between Dodge Journey or upgrade to larger suv. Would have rather had Toyota, Nissan,or Subaru. Dodge Journey indicated oil change was needed in second day of rental and vehicle had 35m miles.
Pros: Not much, the car was clean, but shouldn't that be expected.
Cons: Unfriendly staff both when renting and returning the car at the PIT airport. They acted annoyed that I wanted to give them my business. When renting, the agents were talking about other rentals, not giving me their complete attention. Upon returning the car, they couldn't find my reservation, why ? Because they had it under a totally different name. Probably because they were completely distracted during the rental process. I had to find the Kayak reservation on my phone to help them. This experience has convinced me I will never use Budget again.
Oct 22 2016
Pros: The condition of the car was great, a newer Chrevrolet Malibu. Good gas mileage, great features, comfortable for long drives, etc.
Cons: The pick-up from BUF was a fiasco. The untrained counter person took almost 20 minutes at the counter to issue my car. I then received a telephone call from Budget two days later indicating that the car was not supposed to leave BUF. I was returning it to PIT, and the person had issued me the wrong car. When I returned the car at PIT, they could not find it in the system, and I was paraded back and forth between the Budget and Avis counters. I still don't have my receipt which they were going to e-mail me within an hour. A miserable experience!
Oct 29 2016
Pittsburgh (PIT) Budget Soars!
Pros: Attention to detail, customer service at the desk superb
Cons: Return service representatives; crummunginly
Oct 31 2016
Pros: Car was clean and drove well.
Cons: A little pricey
Dec 31 2016
Car smelled like smoke and was smaller than imagin
Pros: Pick up/drop off were convenient
Cons: -Car smelled like smoke with a blast of chemical treatment on top to hide it.
-Car was smaller than imagined for intermediate SUV. A Ford Escape or Rav 4 would have been much bigger. We did not like the Jeep, as we had a lot of stuff to haul.
-Car was uncomfortable and cramped.