Best Western The Westerly Hotel

The building was old and tired, stinks, carpets are stained, virtually no sound proofing between rooms, vehicle traffic outside was loud.

the location Room was dirty (pill bottle, bits of food and used Kleenex in a drawer.Urine on toilet). Man at the front desk was great.Very apologetic said manager would call and do something for me but she never did. No fridge,beds were old-no support. Bad pillows.

We loved being able to hear what the people upstairs in the hallway were doing, as well as the rooms the other side of us.It was very romantic for our honeymoon hearing the big trucks going over the bridge right outside our window all night keeping us up It was probably a one star facility that we had seen billed as a four-star. The hotel room was small, the bed uncomfortable. The room advertised a bar fridge which did not exist. The soaps etc. in the washroom were tiny and of poor quality. Bad experience

I liked the location of the hotel because it was close to the ferry terminal. Hotel was advertised as a 4 star but was definitely only a 2 star. I feel ripped off getting charged a 4 star price for nothing in return. Service was mediocre, staff looked like they needed sleep and kept starring a you like a deer in the headlights.

Location Rated incorrectly, this is not a 4 star property

This is not a 3 or 4 star hotel, but more likey a 2 star hotel.

Friendly staff Water pipe noise was terrible, also someone was yelling in the next room during the night

Good location and the beds were clean, linens were decent. It is very outdated and the carpet looks grubby and stinks. We had to haul our suitcases up stairs to get to our room.

Close to town. No housekeeping for 2 days. No apology from desk staff when this was brought to their attention, they did manage to bring us some clean towels and empty the garbage.

Good location - nice lobby. I was put in a room in an older building (behind the much nicer lobby building). My room was on the corner of a busy street and was very loud. Room smelled like old smoke - super musty. Thin walls - could hear my neighbours TV clearly.

Location Location too close to a noisy bridge that emitted a high pitched whine that could be hear 24/7 in our room. Requested a quiet room!

location breakfast food was sub par

Great location, I have update to premium room so not bad since is pretty full during my stay and I like the food at the hotel pub. Everything is ok, would have better view on the third flood. One thing that they receive two star on cleanliness is because the coffee mug has lip stick mark on it.

Not much really. The room smelled, old and musty, mixed with an overpowering air freshener. The front desk clerk seemed irritated that we had not booked directly with the hotel.

The room was very nice but I had to pay an extra $15.00 to stay in the part of the hotel that I thought I was getting for the $-- so very misleading. There is no way the old section of this hotel is a 3 star. Mentioned in last answer, misleading u think you are getting this beautiful room but n, you are getting an old room or can pay extra to have rooms shown on website.

Staff are wonderful, as is the breakfast buffet and the location. The new wing is lovely, but, most of the rooms are in the older wings, which are quite dated. The layout of the hotel is convoluted and there is a strong carpet freshener smell in hallways to hide musty carpets. Pool and gym are dated.

noisey room had to be moved and still could hear bridge noise. room could use some updated for rating, bathroom was very small and no HD TV.

The staff were as accommodating as possible. We were running behind for our morning appointment so when having breakfast the restaurant staff had us in, fed and out in record time! Close to the metal bridge so every time a car went over it, you heard 'vert' 'vert' as people drove over it all night long.