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Good hotel , rooms etc and we did get a small £41 refund due to the problems encountered below. Hotel had made no provision for hotel services for the Ulster Rugby guests who were staying there. (Most of the guests). On Sunday 10th, contrary to the e-mails we had received in February, all of the bar and restaurant facilities had been let out to Northampton corporate clients (not hotel Guests) and no provision made for hotel guests. Many of us had to go to the adjacent asda store to obtain beer and we were obliged to sit out on the grass with this before the Northampton v Ulster match!!
Very comfortable bed which meant a good nights sleep! Breakfast could have been better. There were only two pieces of bread left and no plates to put it on after it had been toasted. We had to ask twice for side plates for our table and the salt cellar didnt work.
the rooms had luxury fittings. the bed was very comfortable including the pillows. the bathroom was well stocked and clean. the hotel bar shut at 11.30pm. It was disappointing when we arrived back from a party and was unable continue catching up with friends
I was attending the football match at MK Dons Staduim. No
Room very clean and tidy. bathroom very clean. Some noise from other rooms, not sure if enough sound insulation
Room was nice staff were friendly, unfortunatley I only checked into my room and had a quick breakfast and left so no time to relax and enjoy!
Everything, from helpfull staff to decoration None
A fabulous modern hotel, great facilities,exceptionally clean,breakfast served until 11am which was very tasty and well presented and a welcoming late midday checkout too!. Extremely polite chap on reception.Ideal location for shopping and theatre. Would highly recommend a weekend break at this hotel...
Very clean, Staff friendly and professional, spacious. Close to football ground. Restaurant good. Not really bad, but taps in bath difficult to operate,noise from corridor at night.
The location There was no hot water in the room due to problems with a boiler. No one advised us of this until we complained even though they were aware of the problems.
it's calm the coffee maker in the room the smell of the towells
Quiet room with good views of a beautiful sunset. We were unable to have a light continental breakfast only offered Full English at £10 pp which we thought excesive for what we wanted.
Room was very good, as expected, minor issue with air con sorted out easily and quickly (10 mins) Staff unobtrusive but always available and helpful. Breakfast layout seemed a little confusing (1st stay at this hotel)
The hotel rooms are quiet - you cannot hear next door - breakfast was great too. nothing
Excellent location, central. Very good english buffet breakfast!!!
The cleanliness of room and bathroom. The restaurant was really nice as well. 2:30pm check in. Would be better if it could be a bit earlier.
In city centre near city shopping Non
Close to restaurants Car parking on other side of the street
The restaurant tried to charge me £20 for two orders of tea and toast so when purchasing small amounts of food, make sure to tell the till operator you are not buying the standard ten pound breakfast. Also, parking costs £1.50 per day.
staff were very welcoming, very near to the bars.
Clean, Friendly staff. How water not working in 1st room but given another room with no hassle.
The hotel was ideally located for the Hub only a short walk and its surrounding facilities.
Very helpful and friendly staff Coffee needs to improve. It would be nice to have espresso coffee. Rest of breakfast was excellent
Free swimming pool, free parking, very close to a shopping centre, quiet in the night. Overpriced, internet 15 GBP for 24 hours (and it was broken in my room), parking was full all the time.
Pleasant staff....excellent and extremely helpful duty manager NICK...really makes u feel comfortable when staff are child friendly No
We were there for the concert at the National Bowl, the hotel was well placed for walking, there were also nice bars and restaurants nearby and also a shopping centre. The breakfast was very nice too.. The hotel was great and the staff were very friendly, nothing we didnt like
Clean comfortable rooms. The staff were helpful, breakfast buffet very good. Parking was easy. Booked two deluxe rooms , one had a balcony the other did not , I felt that they should have been the same.
Clean, friendly staff, good area for shopping. Prices in the bar, like most hotels it stops you staying at hotel for drinks.
It was all good I had a very nice time thank you None
the staff,esp duty manager were very helpful. very impressed with their customer service. leisure facilities need updating
Very good value. Would not recommend Harvester Pub which is adjacent to the Holiday Inn. Very poor meal. Insufficient lighting in room.
Well placed for the purpose of my visit, and an early breakfast which fitted in well with my timetable
Clean and friendly Nonthing
Parking Directions were not great
Proximity to work locations
size and cleanliness of room and plenty and good choice of breakfast
A very pleasant hotel, with attractive bar and communal areas. Would have beeen nice if they had prepared the sofa bed for the kids, but that's just being picky.
I have stayed at this hotel many times as it is near to my parents.I think the staff are second to none, they are helpful, polite, and pleasant. I like the design and layout of the hotel it is very comfortable. I like the nearnes to Willen Lake. Nothing I did not like.
Very clean hotel and room n/a
customer service at @ reception
Efficient staff, good ground floor lounge and bar/eating areas, better than expected continental breakfast. Not enough tea/coffee/sugar provided in the room, also one of the milk cartons was 'off'.
Clean room,comfortable bed, friendly staff. no, but I was surprised at the lack of minibar in the room
Was on a Conference
A very pleasent wedding reception Vegetables with main course,all of them,except roast potatoes,were very undercooked.
Comfortable and Spacious Room. Helpful and polite staff. Plus, the location by the river.
Central location on riverfront, very traditional long established local hotel,clean and comfortable . Quirky. Nice breakfast. Rooms on small side , but comfortable .
Everything That the rooms were modern when the rest of hotel was boutique.
The view over the river overlooking the rowing club.
Recognised as a frequent visitor. Given choice of room. Breakfast coffee is grim.
The hotel bed was the most comfortable bed of any hotel we have stayed in recently.Although we arrived quite late in the evening the reception staff were very welcoming.This was our second stay at this hotel.
Needs to be updated but overall ok, great location Old needs updating
great location, quiet rooms, polite staff, great decor
the location for the town etc plus riverside walks the pool was too small and too deep and jacuzzi did't work, so no spa and no relax
Good shopping location One of our rooms was meant to be 2 single beds. All it was was the double bed with a 'put you up' bed beside it. No duvet was left for the spare bed and my daughter made do with a sheet and blanket. The blanket cupboard was found to contain 14 large empty Cider cans - the staff did attend to remove them but it indicates poor cleaning procedure. Used sticking plaster found stuck to the wall in the swimming pool. In summary - some work needs to be done on the detailed cleaning of the establishment.
Rooms/breakfast was an excellent deal drinks very expensive. asked for coke, lemonade and small water and was charged £8.35. When I queried this it was reduced to £7.35 - still high! Evening meal also expensive for quality of food. Confusion over payment - when we arrived I was told I had paid on booking. When I checked out was told i had not paid and was charged
very comfortable the staff were all very uninterseted
We enjoyed our stay in the hotelm the breakfast was very good.
really helpful staff,great location,everything we were looking for in a short break pillows not very good and bar prices a little high
Very helpful staff. Nothing was too much trouble. Good fitness facilities. Lovely breakfast. Very convenient for theatre and shops. Car park very safe and secure. Generous check out time and breakfast served until 12
The hotel was very close to the city centre They did not have a note of our reservation but luckily they had rooms available otherwise we would have been stuck!! The bed was very uncomfortbale - there weren't any pillows, just cushions. The shower was not very clean (mould around the edges) but the rest of the room was very clean and well presented
Clean, particularly bathrooms Staff excellent Terrible pillows made a bad nights sleep. Cheap stuffing meant your head rolled off and the square shape, whilst looking 'cool' meant that your head fell off the edge when turning over. Towels too small.
great price, clean and comfortable.room service food was lovely. didnt have the breakfast as thought £12 was a bit too much
pool + price
Reception, breakfast quick check in and out Rooms are not so modern anymore hard to find at night, no signs on the road !
The hotel was quiet, clean and had some good facilities such as a swimming pool. Breakfast was included. We would stay here again. There were really no bad points about our stay.
The place was clean, the reception staff were friendly and the location was quiet The bar shuts at 11pm irrespective of whether there are reasonable numbers of guests in the bar
The location for business meeting The gym facilities were rather sparse, as was the room service menu.
staff were amenable to my required requests - dinner before 7pm on sat night as I had 2 young children who needed feeding early. Very freindly staff - thank you dinner late and breakfast at weekend late with only room service option for early starts which was only continental and basic at that.
i would like to have a copy of my bill,as i did not receive one
Clean room Tv reception extremely bad in room. Floorboards need attention - a guest staying in the room above was walking around at 1.30am, 4.00am & 5.15am every time woke me because floorboards were creeking so much.
Helpfull and curteous staff. Free wifi and convenient location near a5 Some part of the hotel while clean and functional seemed a little tired and in need of updating, especially after coming through a modern well designed reception area. Wish net curtains had been fitted to downstairs rooms.
The value for money and access to a restaurant - altough not used on this occassion. Staff were excellent. Finding 3 black hairs in the bed - rather off putting. This is not a complaint - just a heads up re need to be careful re 'stray hairs'.Tiredness of the decor, stains/ marks on walls. Would recommend with warning re decor, so expectations are realistic. Suspect/ hope bed was a one off issue.
A bit dated
As with most business allowances my stay was controlled by a budget and your hotel just fell within my company allowance but overall the politeness of all of the staff in particular the receptionist upon checking out. The cellar cooler was broken therefore the drinks were warm. For below answer there were no guest reviews on this hotel at the time of booking.
Friendliness of the staff. I felt the room could have been a bit "tidier" for a 4 star hotel.
Everything was very nice, clean tidy good staff attitude would certainly stay again, we did stay in the Ramada Encore on the way out (city centre) no comparison Ramada was very noisy rooms very small, if you want a quite pleasant stay & don't mind driving or getting a taxi to the city centre 5 mins away this is the one to stay at. No complaints
Location Lack of air conditioning in the room.
Location was good for shopping and motorway staff not very welcoming or reactive to a minor complaint
the free parkjing it had a very old and worn out look
Very polite staff and made everything as easy as posible for us as we were doing the milton keynes triathlon and wanted to bring all of our eqipment to the room, so provided us with a ground floor.
not much, maybe decent TV set in the room - room shower was not working the first day, -one of the worst value for money dinner (GBP 15-20) I have ever seen (fried prawns I ordered were a few pieces of some unidentifiable oily discusting matter as a starter), no reaction on the complaint made
the security was bad . the window was broken into and my bag stolen .. DONT accept a room on the ground floor. The food was expensive and was the worst I had ever eaten .a small piece of dry chicken and some dry chips . small choc cake and tiny scoop of ice cream .. £19 ...
Friendly staff, nice environment. Location is a bit "out of the way"
The room was well furnished and the views were nice
The staff were efficient, the room was excellent, I have paid a lot more and had worse facilities The food on the room service menu was expensive
The room was comfortable and well priced. There was confusion over the billing of another room's meals to my account which took some time to sort out.
Nice place with park. Easy and close parking. Efficient reception personnel. Shower system. So typically British...
The staff were very helpful and friendly but we felt disorganised. As above, disorganised, did not pay attention to detail with regard to the wedding function we were attending, They forgot to serve canapes with the pre wedding breakfast drink, the food was bland, and service disorganised.
The building and surroundings are very pretty from outside.The corridor carpets leading to my room were very shabby and in need of replacement, these did not give a very good first impression at all. The room however was better than expected with a flat screen tv, a lovely big comfy bed and an impressive bathroom. The room was very cold and i found it difficult to sleep during the night as a result of this. No radiators but air con unit may have been able to give out heat but we could not figure out how to get warm air from it or if it was possible?
the location the staff forgot to give me the promised wake up call and I nearly missed my meeting
THE most comfortable bed n/a
Not much The price of drinks was outrageous ! The receptionist was unsmiling and curt. The duvets were far too hot.
Staff were nice, nothing too much trouble. Drinks were a bit expensive
It had a sense of class about it.
The room was very clean and tidy.The staff were very welcoming and always there to help.The was a large choice for breakfasts and very good portions.Altogether a welcome stay. The 24hr room service at the weekend has room for improvement.Although they guarantee small snacks they varied with the staff that were on shift.The sandwiches one night were very good.The next night they were very poor.This was about the only problems we encountered.
Very helpfull and friendly staff ideal location for our visit to family and friends 2nd visit this year. more expensive on second visit breakfast not included.
First time I've been inside the Old Palace Lodge despite growing-up in the town; not disappointed - lovely hotel and a very plush room. A nice treat for my 40th birthday weekend! Bit of noise from other guests in the early hours, but not enough to spoil our stay.
Pleasant staff and old world character of the building. Lack of service for residents due to functions being held at the hotel
The fact that the room was booked with the breakfast included was brilliant as the price of the breakfast on top of the room would have been very expensive
Courteous staff, evening meral in the Hotel was excellent, overall , enjoyed my stay and will return Room layout was a bit confusing, but this has to do with the building layout
Everything was good
Cosy bar/lobby area where you can eat as well. In general this is a nice hotel. Its looks a bit old but that because it is and part of the charm. The rooms are good though and the hotel has a relaxed pleasant overall atmosphere. The room price is really out of range for this kind of hotel. Its nice but in the rest of europe it would classify as a mid range hotel (not more then 100 euro a night).
The receptionist, Linda, was very welcoming. She took me to the bar, rather than giving me directions. She was most helpful with any queries. N/A
The room was clean and comfortable.
The hotel was very nice, room was comfortable The price of drinks(£9.00)sothern com and lemenade taken to room The price of breakfest to room(toast,orange and tea-£17.00!!!!!)
The food was very nice and well presented. Room were large by British standards. We enjoyed the bar and Boddingtons on tap.
the shower had no water pressure and when we asked why we were told that the room had been refurbed and they were having trouble with the pressure. If this was the case, why were we given that room to start with?
friendly staff, room cleaned OK. Toilet seat needs renewing. Not nice. Otherwise, room good.
The attitude of the staff was excellent and the manager quite exceptional.
It was a little tired and tatty and I would not have paid the full £100 per night for the room we had (at half price as it was Friday night it was OK). The welcome was luke warm.
the staff were courteous and we were made to feel very welcome nothing
Room and surrounding areas are excellent even during their upgrade process. Ease of parking. Friendly staff. Drinks are reasonably priced. The breakfast was definitely not up to the expected standard, lacked freshness, and seemed to consist of what was left rather than being freshly cooked. This experience was repeated on on both days.
Was suprised thought it was a country hotel turned out to be a modern conference center attached to an old building See above - fine for a conference but probably not a selection for a hotel stay - also long long walk through many corridors to room - if you have more than hand luggage you don't want to take it in
safe parking , quiet room and leisure facilities leisure facilities opened 7am an earlier opening would facilitiate morning exercise.
Friendly efficient staff, clean good sized rooms, good bathrooms Breakfast disappointing - limited fruit/cereals/light breakfast options
I thought the room was ok. I thought the food was excellent. The location wonderfull. I would have liked a the terrestrial channels on the TV if I had stayed longer.
My room was cold and I had a cold shower in the morning. I did complain to reception - but was not compensated in any way. I did however really like the venue.
The price of the food in the hotel is extortionate. i had a small bowl of salad in the bar on my first nights stay. £15. On my second night, i was told i was not allowed to eat in the bar and that i had to eat in the restaurant. i had the same small bowl of salad and was charged £25! Outrageous
Very comfortable, as the hotel is mainly set up to host conferences and large groups, it is slightly impersonal for single travellers / couples
I liked the location of the hotel and the reception staff were very helpful and booked meals outside the hotel for us. The spa facilities were a joke the pool tempature was tepid/cold the jacuzzi was not working and the the seperation of the mens lockers from the spa was not user frendly. The arrangements for breakfast were the lowest standard I have experienced ant any other Hayley hotel and I have stayed at Swindon eastwood and the Palace Manchester, with lack of choice and buffet not being topped up proberly.
lovely countryside nice hotel and staff a little too big
good breakfast and friendly waiting staff hot tap did not work for bath. reported to reception but was not attended to during 3 night stay
was able to stay on site whilst attending a wedding. I found the room quite expensive
We stayed in a very clean, spacious room with a large comfortable bed. The hotel had a good choice of breakfast menu. Directions to the hotel on the Wyboston site could be clearer. Difficult to locate hotel at night.
Free WIFI connections - excellent signal throughout the hotel
Nice place, equipment and service. No direction signs out and insite at all !
The food in the Brasserie was the best food we have eaten out in 20 years and we eat out a lot. Outward appearance and approach to Hotel was disappointing.
Comfortable rooms. On-line you do not have guest reviews.
Accommadation was good, especially as there was a bath. We couldn't find the hotel,it was poorly signposted, no indication that it was a hotel, and we spent about half an hour driving around to try and find the hotel part of the complex.
The executive suites were clean Very poor value for money, small rooms
Room was very spacious and comfy and staff very welcoming and polite. Restaurant overlooked the lake and food was delicious and good value. Thoroughly enjoyed our stay there. Shower was a little tempremental at times
Very nice staff that made us feel like we were in a fine country home. Charming bar with interesting mix of people, some even dressed in tuxedos. Outstanding Luxurious Breakfast and service. Easy parking and included Woburn Abbey entrance. very warm rooms as no air-conditioning.
Excellent Food Good Location Bed bit small, Room and bathroom basic
Very good food & service. Very close to Woburn Glof Club
Will be writing a letter of complaint.
Close to Woburn Golf Club Room not massive.