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Plus / friendliness staff, pool area, room comfort Minus / breakfast quality
Qiuet, very nice rooms, one of the reception ladies was very helpful. The warm Jacuzzi was nice The free wireless internet connection supplied through a 3G router was terrible. But at least it was free
almost everything small parking in front of hotel, other parking a bit far
faux 'oil' paintings hung at random heights throughout are singularly awful. music in all public areas is obtrusive
Fab hotel, massive room, good restaurant, friendly staff, quiet. No complaints
Friendly staff, excellent room and wonderful restaurant.
The spa facilities were very nice and our skin felt great after the thermal springs. The beds were very hard (and we like a very firm mattress!)
All staff were friendly, helpful and always ready to help. With a baby we needed boiling water on occasion (as there were no water cookers in the room) and this was given to us by staff at any hour with a smile. Excellent! The central location and room service/restaurant were very good quality for the money and we would go again anytime. We were dissapointed about the baths as with a name- terme- you associate thermal baths of course. we did not make it to the public baths next door but suspect that these were the actual thermal baths we were hoping to see. good marketing though. facilities were simple but in good shape however.
Grand decor, great position, nice and quiet, good breakfast. Bar closed very early,or not open at all, evening meals inferior to local restaurants, bed hard, extra charge for pool not clear until you use which is expensive unless you spend a few hours in there. With just a bit more attention to detail this would be a fantastic hotel
I have stayed there before and this was the cheapest i have stayed for i will use you agian. I have bought a house in the area so will be going again soon.
It is not common in other spa hotels to charge for using the pool while you are staying there. When I went through the hotel website it was said that the pool is included and it was one of the main reasons for us to chose the hotel. The staff seemed indifferent and tired comparing to other hotels in italy and we've been in quite a lot of places in italy.
Great choice of breakfast Wi-fi only available in the hall
Professional staff, excellent breakfast, great central location
efficiency, location would not consider it "comfy" or "charming"
Extreme high and extra charges for using pool and sauna
Room was very small, airco did not work, matrass was old and worn. Hotel is clearly past its prime and needs serious money to bring it up to standard. As we only stayed, we did not use the spa, hence, these might be of better standard.
Free parking, quiet location within walking distance to the city centre.
Newly remodeled hotel. Comfortable, spacious, well-lighted room. I loved the little balconi overlooking the green hill facing my room. Very pleasant and efficient staff as well as management. I was very pleased with the quality service and attention I received.I felt at home at Hotel Valentino.
Pleasant staff. Modern, clean hotel with comfortable rooms Main entrance covered in snow and ice. Not cleared or gritted even though there were more staff than guests!
Very friendly owner who provides customised services and takes care of your individual needs, special nutrition and habits. I definitely recommend this hotel.
hospitality of the staff 1) poor breakfast and quality of meal in general; 2) too noisy at night time (because of many junior sportsmen).
large rooms, comfortable bed, had a garage, clean sheets and towels, breakfast went on until midday, cheapest hotel in the area rooms were not that clean (lots of dead bugs everywhere and tables weren't clean) and breakfast was awful (hardly any choice, all stale, any cooked food was extra)
Cost of the room 80 degrees F (27C) outside on June 1st but the Hotel do not switch on the air conditioning in the rooms until July 1st! Breakfast was poor in the quality and variety of food on offer.
Staff friendly Lack of heating. Very restricted restaurant mene
Low price, clean rooms, good parking possibilities Terrible breakfast, poor food in general, unfriendly staff, no wireless Internet connection although web page promised this
good - we were there for one night for a family visit and foünd the hotel to be very satisfactory
Very comfortable. small hotel, and you feel like at home there :) no AC in the rooms, but it was not a big problem anyway
THe hotel was under going renervation the restaurant was closed and the reality did not live up to the publicity. I'm sure it will be nice when it is finished
The staff were extremely friendly and helpful and we were made feel very welcome. It is a small family hotel and everyone went out of their way to make our stay wonderful. The hotel is next to a beautiful park and our room looked straight out on to it. The rate was excellent and this hotel made a great stopover.
the proximity to Genoa was wonderful. The driving directions we received from the desk were clear and (for italy) easy to follow. Our room was quiet and faced a wonderful park with wildlife. Very peaceful. A beautiful facility! While driving into the city was easy, we were not warned about getting out again. The night we stayed, we had hoped to have dinner, but a local group had reserved the entire restaurant for the evening. The clerk neglected to tell us of this, though he did offer an alternate suggestion which we opted not to use due to the hour. Breakfast was meager, only prepackaged "cookies" and dry toast. After skipping dinner, we'd been hoping for more substantial fare so were disappointed. But, we understand this is often the accepted fare for Italy, so we can't blame them too much. We just wish we'd been forwarned. Our other advice is to watch out for all the motorbikes! They make lanes where there are none, and weave in and out of traffic!
It was a beautful setting. The ataff was very helpful and quite nice. There was not an airport shuttle. It was not close to the airport. The restaurant was closed.
The staff were amazing. So friendly and they went out of their way to help. Information on restaurants, made bookings for us, places to drive and see, boat times ect. Christian the owner was there most of the time and was a fantastic host! Location was the only draw back. Without a car it is impossible to get around here.
Do not be put off by the industrial road leading to this hotel. When you enter the gates your are in a park oasis of splendor with lovely gardens, peacocks, ducks, swans and a beautiful pond. Staff were friendly and extremely helpful and generous. Kristian the owner and his father were helpful. Our waiter in the restaurant was a gem. We loved this hotel.
The staff took a lot of effort to explain the menu and make recommendations The breakfast was a bit sparse. The driveway to the hotel was exceptionally steep and no clear indications how to open the gate at the top .
Excelent hotel, excelent location. Easy to reach Genova, but the main point - is the location close to the mountains and fantastic nature. Happy choice to relax for several days with a foot-trips. Staff is friendly and ready to help. The hotel site on the INternet is only in Italian - must be also in English
This hotel is set in a nice park side environment. The staff were very friendly and helpfull and the room we had was large, beautifully decorated with a very comfortable bed. There was secure parking and even though the restauraunt was not opened due to a function the staff recomended a really excellent trattoria down the road where we had an excellent reasonably priced meal. A really nice experience.