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Beds (incredibly comfortable), free wifi, cable, bathtub/shower Lack of shuttle service to Midway airport before 8:00 AM and after 10:00 PM. I reserved a room here primarily because I needed the free shuttle, and was led to believe that the shuttle would pick me up at 10:15 PM when I was at the airport. Had to cab it instead, but at least the cab was cheap. Rooms are a little overpriced considering there is no late night shuttle.
The staff was nice, friendly, and helpful. My room was a handicap room. I'm not handicapped.
Enjoyed the clean rooms and awesome bed
Fitness room small but good and 24hr good location with free parking and staff friendly
The facilities were excellent, and the staff was more than helpful and courteous. Nothing.
I liked the location just outside of Chicago but still close to many attractions without. Breakfast bar was wonderful, neat,clean, and very well organized. I like the check in and check out times. The rooms were very clean and perfect for our weekend trip. Plus free parking is always nice. Couple things. As I checked us in (5/21 around 7pm) the girl said she needed a card on file for any damage or what not. Understandable. But what she didn't tell me is that she was charging my card $20. (Standard I know) but she didn't even tell. Had no intention of telling me. I only knew because of my mobile banking informing me she took money. When I asked her she goes oh ha ya. I guess I should of told you I was charging your card. You think? That's theft. Not happy about that one bit. Next. Every best western I have stayed at all have the high pitched water whistling sound. So when people shower it's loud and only half the water makes it into the shower head. The rest spills all down the wall. The toliet would flush then take 20+ minutes to fill up again. Really loud and annoying. But like I said you get what you pay for. Great cheap hotel for a Chicago visit. But you get what you pay for.
Staff was excellent! From check in to checkout.
Reasonable price. Acceptable breakfast. Would stay there again. I don't stay in hotels enough to answer some of the questions above. For several questions I would have answered no-opinion. Bathroom door didn't latch; staff repaired it while we were out. Dresser drawer is on the verge of breaking; we didn't use the dresser.
Didn't stay at hotel. Cancelled reservation with best western. Piceline wouldn't cancel. Made reservation thinking BW was pet friendly. They were not. That's my problem.
Room was musty and damp. Not very clean. Breakfast was pretty mediocre and coffee was awful.
The room was spacious. The breakfast was pretty good. The happy hour was OK. Lots of family with kids. Occasionally it would get a little load night. Needs more parking. The workout room was one bike, one ellipitcal, and one treadmill.
The amenities were excellent. Wonderful free breakfast, great coffee, indoor pool, awesome commons areas to have guests over, beautiful courtyard. Big room with porch. We almost cancelled due to other bad reviews but we're very happy with our room and the hotel in general. The staff was very nice and although we did have an issue with the AC, they got it right ASAP and everything went well. WILL stay again when visiting family in the area.. Nice place to have people come meet u at to visit.
Stayed for the grand opening weekend. Staff was friendly, breakfast was good. Beautiful lobby and courtyard. The price was excellent and was the first to enjoy the room. Located next to shopping outlet. Would definitely stay again for my next Chicago visit.
Price. Lots of stuff for the price -clean rm, pool, breakfast, workout rm. But just know that all that stuff is at the very basic level, not fancy by any means. Good for a family on a budget - which seem to be the majority of the guests. Overall dated feel. Once was nice, but feels weathered as of today. Tub didn't drain well. Loud ac unit in room. Cleaning product smell in halls and around lobby entrance. Staff does a good job if trying to keep it in good form.
Check in was friendly. We booked at Chicago Club Inn because it advertised a bar. Once we got there, no bar. The place needed vacuumed really bad.
Our room was comfortable and it smelled good! Breakfast is big and good. Staff was very nice. There were a couple amenities advertised that were not actually available. There is not a hot tub. It turned out to be kind of a party hotel so it was load and smelly in the hallway.
The entire stay was exactly as expected, clean spacious room, wonderful room service and plenty of parking. The only problem was the empty vending machines but they sold beverages at the front desk.
Close to midway airport. Little bit noisy.
Nice work out facility, nice pool area, Hotel was very nice. Had dinner and breakfast in Dempsy's, which was very good.
Friendly staff, quick service and clean room. The bed was comfortable but the pillows were very uncomfortable.
Nearby shopping & restaurants. Reasonably clean and spacious. The bed mattress was nor very comfortable.
Big room I don't like being charged 48.05 twice by you and 20 by the hotel. Too much of money on hold when I'm from out of town with a child and may need it!!
This is a clean but inexpensive, standard/no-frills hotel. We stayed here while visiting family, and I would stay here again. No problems, actually.
the large rooms
My friends and I loved everything about this hotel--customer service and location were fantastic!
Cleanliness, beauty of the property. Location excellent. Staff avability not bad but needs improving. Friendliness could be better; currently strictly business ... get you in and out. When calling front desk several time the phone rang numerous times. Family calling in had to redial a number of times to get an answer. TV selections POOR.
Close to the airport. Easy bus pick up to the airport. Nice breakfast.
The $10/day parking and easy pick-up and drop-off to and from Midway Airport. Closeness to airport and 24/7 bus service. Nice start to our day with a hot breakfast.
The room was nice, quiet and clean. It is over priced. We had to pay and additional $17 for parking overnight in an unsecured parking lot. Needless to say there are no views since it is close to MDW airport, which is why I think it is so overpriced. There was no bottled water in the room. Typically, most hotels provide 1 or 2 complementary bottled waters. I had to call the front desk three times to verify the check out time and kept getting placed on hold.
the people were friendly the toilet made strang noises- not flushing but like water was running through it
Very clean, great breakfast, very friendly atmosphere and staff no
The service staff was excellent, they were always there if we needed anything and were very frinedly and attentive. We had some issues at check in and the counter staff were helpful and attentive. The room was very small but overall our stay wasn't too bad. The breakfast buffet was well stocked and the menu changed daily. Our room was supposed to be a study. What they did was manage to stuff a desk and sofa bed into a regular sized room along with the king bed. When we opened the sofa bed we had less than a foot between the bed and foot of the sofa bed. This made for very crowded living conditions for our family. We had really expected a larger room for the money we paid. With other choices in the same parking lot, we would have stayed elsewhere had we known in advance. Fortunately, all we did was sleep and shower in our room. I have stayed at other Hampton Inns and this was the first time this has happened.
The December 28, 2015 rain/ice storm delayed our trip home from Jamaica. Hampton Inn had the best rate for a very last minute reservation. They accommodated the eight of us with ease. They made us feel welcome after an unfortunate travel delay. The rooms are large and clean. Breakfast is wonderful. Would definitely go back even without an unexpected delay. Thanks guys!
Efficient front desk--handled all my request quickly. Found closest Doc In the box for me.
Had to pay for parking when the area is not luxery or in an area that most hotels would ask their guest to pay for parking. My son was in a room that was still being renovated. There was no toilet just the sink and shower. Parking was $17 thats ridiculous.....
Good price for the room. They have a free continental breakfast. The room was clean and comfortable with nice furnishings and HBO. There is an airport shuttle, which I recommend because... They charge ALL hotel guests $17 daily to park a car. They should only charge people who park and fly. The location is near railroad tracks. The noise is not obnoxious, but noticeable.
Ants in the bathroom. Expensive
Over all when I waked in the door it made me say I look like I'm in an expensive hotel. How you have to pay 5$ for the bottle of water which I think should be complementary
parking, pool and breakfast -
I have stayed at this hotel many times on business. It has excellent rooms and amenities within the rooms - refrigerator, microwave, DVD player, etc. It is luxurious for the price and the best Best Western I have stayed at. It is a great relatively inexpensive place to stay near Oak Brook IL This hotel has half-basement rooms (which I had on this stay). While the room was huge, it did not have a chair or love seat. The desk chair was not adjustable nor was it comfortable.
The day and night clerks at the front desk were both helpful, efficient and friendly.
Clean. Recently renovated. Kind staff. Tiny/hot workout room. Good internet/downloaded a lot of work files easily. No pool. Windows open to exterior/fresh air. Continuous fan is an option on heating/ac unit.
This guest did not leave comments about this hotel.
Employees were very nice and helpful!!!Liked that the room had microwave, refrigerator,and safe breakfast was nothing special.
The staff was excellent Room was very small
The person who checked me in. The room was smaller than expected due to large armoire and shower. The shower floor is extremely slippery, i fell on my first step into the shower told the front desk and got no response from management. Rude person at checkout. Will post on all sites.
very close to the place we were attending no
When I booked, the only amenties I saw listed were Free Wi-Fi, hair dryer, breakfast. To my Surprise there was also a micro, drug and iron! It worked out better than I had hoped!
There were cigarette burns in the blankets of our 'non-smoking' room. The room stunk so bad when we checked in that we left and came back a few hours later.
This guest did not leave comments about this hotel.
Everyone was very friendly
No pool no hot tub
This guest did not leave comments about this hotel.
Very convenient to the airport. Staff very friendly and helpful. TGI Friday's right next door, so dinner was covered. My flight out was delayed at the last moment and the front desk let me back into the room after I had checked out -- sweet, Not much around it other than more hotels. Didn't offer any kind of breakfast other than pastries - so you had to travel to find breakfast.
They're very rude and impolite!! kept asking when am I going to leave!. Don't know where to start : I stayed for one night only when I arrived the front desk was so not friendly and she kept blow air she asked my for my bank card and ID to verify the reservation she was very stressful and upset for some reason I felt like someone enforced her to work!! I was about to tell her it's a hotel you need to smile abd chill out dude!!! . Next day started to pack up and asked them for extra half an hour within 15 minutes they sent the house keeper saying that it's time to check out, RUDE!!!! this was my first and last time to go to this hotel.
The complimentary breakfast area. Lobby has construction companies equipment in it and the door to my suite had the rubber hanging off it.
Nothing It was dirty I spent over an hour walking back and forth being shown one dirty room after another finally showed us a room that wasn't dirty the AC and tv didn't work a pure waste of time never again
The new rooms The 2nd floor and the water took a long time to get hot.
That both the beds were comfortable checking in with fairly easy. The setup of the room was nice. I'm very Vice employees. The itching cover on one bed and the bathroom shower wall with cracks a bit much.
One of my beds had hair on the sheets but the staff changed both bed sheets. The sink clogged & water ran out very slow...
If I was on a budget I'd probably stay again. I've been to better kept up Red Roof Inns. A bit dark and dreary and the toilet sounded like a dying elephant when you flushed it.
WiFi was good speed and easy to connect. Extensive albeit basic breakfast. Friendly staff. Shower needed work and blind had broken. Nothing like deal breakers and they looked in to them when I raised it.
Very clean, good price and quiet.
Fairly convenient location for getting to downtown Chicago if you are looking for a good value hotel. Breakfast buffet (included in price) was very good.
quiet and comfortbal
Spacious, clean bedding, and privacy At 8:30 AM a cleaning lady knocked on our door and informed us we were supposed to check out so she can clean the room. We were really allowed to stay till 11 AM but instead this woman woke us up and rushed us out of our room. Horrible hospitality!
It was right by the pool. There was only a f
I was hardly ever there, from late night till morning, but the continental breakfast was good, the pool would have been nice if I had time to use it. Ice on every floor would be nice, an ice bucket too.
It was close to where I had to work. Room was not very clean, A/C didn't work well, had to change rooms the third day, the continental breakfast was minimal.
Helpful staff No
Beds were comfortable. Free breakfast.
Only when I told the staff that my phone did work to call the front desk . He didnt seem to be to concerned about it ...
Great price Better fitness area
the hotel was dirty at times, things left on the floors from people that where rude and didn't know how to throw things away. Our bathroom toilet was really gross and there were not enough garbage cans in the rooms.
It smelled funny and it was too far away from the nicer parts of the city.
Excellent service and very nice rooms. I always know I will have a nice night's rest at a Best Western. nope