Hotels near Chicago O'Hare Airport

Pros: Everyone was very helpful and accommodating. The hotel was close to the Donald J. Stephens Convention Center, so that was a plus. It was also near many amenities (i.e. restaurants, parks, shopping centers, etc.)

Cons: It was just odd that there was not a fan in the bathroom.

Pros: Great location, clean, updated!! A hidden GEM!! Excellent price!

Cons: Elevators were so slow and then when one arrived the housekeeping entered first! Needs a service elevator!

Pros: More upscale decor than most Hamptons that I've been in. The whole experience rated more than the 2-1/2 star rating that this chain usually nets.

Cons: No.

Pros: Everything...zero complaints. Whenever visiting the Chicago area, this hotel will be my home away from home.

Cons: Zero complaints of any kind.

Pros: Love the location and a very nice and clean hotel and breakfast was great

Cons: I hate the you charge to park. For the price it should be invluded

Pros: Room was nice. Staff was professional. Good location for me.

Cons: Was very surprised to be charged $17 a day for parking my car. This was not a downtown, highly congested area. I looked on the site before booking for any extra charges like this and did not see anything showing extra charges. Disappointed in this.

Pros: It is close to the AAOS headquarters. It is very close to the airport.

Cons: It is not close to anything else.

Pros: The place was beautiful and clean. Very accessible, with all the needed amenities right in the neighborhood. The staff was marvelous.

Pros: Really nice staff and i loved the pool nice area too

Cons: Something i didnt was that whwn i was in the room the staff opend the door two times but they did apologise .

Pros: We drive to this location for the 24 hour pool/hot tub. Never disappoints us.

Pros: 24 hour pool/spa. Walking distance from restaurants and local convenient stores

Cons: No microwaves in the rooms.

Pros: Very clean. Free breakfast was awesome.

Cons: Did not like being charged an extra 15.00 to park

Pros: Excellent value and room design and spaciousness

Cons: Hassle to get online: last name is hyphenated and had to visit desk to resolve issue.

Cons: Bed could have been more comfortable.

Pros: Nicely appointed room; very good about late check in despite being busy (~2am).

Cons: I had to purchase a toothbrush and have the lady and the shop tell the front desk guy (who had sent me to their shop) to give me toothpaste because they were out. A little dissapointing given the price and proximity to the airport.

Pros: Clean, cool decor, good service, good shuttle , if you are ever stuck at Ohare Consider this hotel

Pros: Near Outlets?

Cons: 1. No microwave, that’s fine, there is a refrigerator full of stuffs for sale so you can’t use it, open the door, take any thing out longer than 45 secs, it is billed, be aware. 2. Wall as thin as a piece of paper, can hear lots of stuffs, bath room flush, shower, people talking, etc from other rooms. 3. Our room is underneath the laundry room, OMG, washer and dryer roaring for all the day. 4. Parking, $26 daily. Went to there as it was described “luxury”, so disappointed.

Pros: Loved the valet! And the Starbucks on location! The restaurants were great!!

Cons: Did not like the pillows. I woke up with a stiff neck both mornings.

Cons:

Pros: Stayed in numerous ohare area hotels during past five years and hands down, Loews was heads above in cleanliness, staff, and overall presentation. Spacious yet quiet, especially in a bustling area. Will be back.

Pros: Didn't attend due to not being able to get to the hotel.

Cons: Contacted Loews and cancelled the reservation without any issues, but the booking agency decided that it was within their no cancellation period, so still charged. If the hotel refunds, I fail to understand why the agency still charges?

Pros: The staff was extremely friendly, the hotel looked great and the parking garage was great for us to leave our vehicle during our trip.

Pros: Nothing much

Cons: Pay to park even though it was that far from city, bad bathroom, no complementary breakfast

Cons: We got there and we had asked for a room with two beds and they said they didn't have one when we had already made the reservation with two beds. Staff did not do anything to accomadate us. Registration lady was rude and short.

Pros: Space in the roomnothing

Pros: The rooms were new, clean, well furnished and well designed. Staff was friendly and attentive and the location is close to the airport and rental car returns. Just about as good as it could be.

Cons: It was cold outside.. just kidding.. there was nothing objectionable.

Pros: Great Hotel chain. Always have a good experience.

Pros: Free 24 hour shuttle service to the airport for the train was nice. Very inexpensive parking compared to downtown. Also one of the best breakfast services out there.

Pros: Location

Pros: Super clean - Excellent view

Pros: Late night rate, nearness to the hotel, personal coffee make with hot water option and tea in the room, and free shuttle to the airport.

Cons: Not great complimentary shampoo

Pros: EXCELLENT

Cons: NONE

Pros: Close to Allstate Arena and the airport. Nice rooms and lounge area.

Cons: The extra charge for parking

Pros: Location

Pros: It was clean, the room and bathrooms were very nice sizes

Cons: no

Pros: Clean, personable and respectful

Pros: It was close to lots of restaurants as well as a Target (walking distance if you don't mind hoofing it somewhere). The outside was a little grungy but the inside was quite comfortable and roomy.

Cons: Some of the staff seemed to be a little checked out when we checked in--they were friendly when we addressed them though.

Pros: I loved the interior design of the lobby spaces as well as that of the room. The bathroom especially was excellently designed with more than enough space for myself and my companion.

Cons: I didn't appreciate that guests who pay to stay at the hotel also have to pay an exorbitant amount of money a day to simply PARK THE CAR IN THE HOTEL'S PARKING LOT. Also, the hotel housekeeping service was poorly. They didn't clean the bathrooms well.

Pros: The hotel was very clean, friendly and nice. Great breakfast!

Cons: The hotel has limited parking available, we had to park along the curb. On busy nights I see this being a major problem

Pros: Shuttle service is convenient and breakfast good. They even offer a sack breakfast for those who must leave for the airport before their 6 a.m. breakfast time.

Cons: Nothing close enough to walk for dinner.

Pros: The staff was quite helpful and the shuttle to the airport was prompt and convenient. I also appreciated the free parking.

Pros: It is a no frills place to stay near Ohare. Reliable shuttle service. Convenient.

Cons: Some how they charged me 20$ more per room then I had booked for. They did make the adjustment after I brought it to their attention.

Pros: the quietness of the room -- even though my widow faced the busy street and non-stop traffic

Cons: Toilet problem !! the toilet had a POOR design and caused my private parts to get wet ... or come in contact with the interior !! that problem spoiled my stay because I primarily needed a hotel take a break from cross-country highway driving and to benefit from a private bathroom where I could void my bowels (and take a rejuvenating shower) ------------ also, the TV did not have clear picture on several of the channels lastly -- the internet price was NOT honored when I received the receipt under the door the next morning !!

Pros: The thing that made our stay at the Hampton inn O'Hare so nice was the hospitality of the staff. This one man went above and beyond for us.

Cons: The rooms had a weird smell to them but we got over it after about the first hour.

Pros: For the price, my stay at Hampton O'Hare was excellent.

Pros: pool, free breakfast fresh, great customer service

Cons: loud children upstairs but good overall after buying ear plugs. )

Pros: Staff was super helpful. Rooms were very clean. Great centennial breakfast. Everything was easy and smooth about our stay.

Pros: Hampton Inns are always a good choice. This is kind of on the back side of the airport, very quiet

Pros: It's a good hotel and a good location for me when in the area for work. It's clean, the staff is helpful and I liked my stay. This is my second visit.

Cons: There wasn't anything that I didn't like.

Pros: Cleanliness. View. Thats about it

Cons: Didnt like the fact that there was not enough spaces to park my car. The lot was completely filled, and the hotel offers no valet service. I wouldve happily paid $10-$15 for valet, instead of having to drive around the lot in circles for close to half an hour waiting for a spot to eventually open up. The staff didnt offer much helpful suggestions on where to park my car if a spot wouldnt open up. - The room was nice, clean, organized. My only complaint about the room was the bed and pillows. Most umcomfortable bed Ive ever slept on. No pillow top or decent padding on the mattress. You can literally feel the hard springs digging into your back. The pillows offer no neck support, so you pretty much have to bunch the hell out of the pillow so that at least your head and neck are comfortable. I woke up 4x during the night bc the bed was just so damn uncomfortable. -- I never write bad reviews about hotels ever because Ive always had good experiences, but being that this hotel is a Hilton, and your paying the Hilton price, the quality/experience was definitely below average and I wont stay there again. For the same price, there are far better hotels in the Rosemont/O'hare area that Ive stayed at, such as the Marriot Courtyard right next to the very same Hilton I stayed at, or the Springhill Suites less than 5minutes away. -- Overall, I wish I had my $200 back for the one night I stayed the Hilton. Not worth it.

Pros: Nice clean room, nice pool and spa, walking distance of Rivers Casino.

Cons: Pillows were a little soft for my taste.

Pros: Great bed.

Pros: Everything about my son and I’s stay was wonderful! It was very welcoming, clean, and relaxing. Next time I want to get away for the night or even a weekend i will definitely be coming back to the Hilton garden Inn.

Cons: The only thing that I could say I didn’t like was how messy the pool area became. I understand completely though; it’s summer, it was like 95 degrees, and many other people were having a good time too.

Pros: all staff exceptional friendly, prompt service great location to the airport breakfast also very good

Pros: Handy to the Allstate Arena in Rosemont, Ill Our purpose in staying at the motel. Nice Breakfast!

Cons: No Indoor swimming pool.....

Pros: Breakfast was good. Room was spacious.

Cons: Provision for basic things like shaving blades

Pros: Efficient management Everyone is friendly Good facilities Comfortable studio suite

Cons: Gym is a little small Far from city, but close to highways and train

Pros: Great value for quiet and modern room. Staff was very nice. They let us check-in at noon. Red bar has great food and appetizers.

Cons: Construction outside of hotel entrance was an eyesore.

Pros: Great location, close to airport and CTA blue line. Beautiful interior, great room. I would love to stay here again

Cons: Mattress a little too firm

Pros: Everything was seamless from check in to check out. The in hotel restaurant was tasty. The rooms were spotless. I appreciate that our room had a balcony with a great view of Rosemont. Everyone was friendly. I loved the proximity to the Rosemont Entertainment Center and the Fashion Outlets of Chicago. I would absolutely come here again

Cons: Paying for parking is irritating and the parking garage is a little bit from the hotel.

Pros: Convenient hotel for bus travel

Cons: Location is a drag

Pros: Staff were personable and attentive, easy to speak with and helpful.

Pros: Everything

Cons: the waiting Time for shuttle to the casino

Pros: Rooms were spacious and beds were incredibly comfortable. Just what we needed after two days of traveling from abroad.

Cons: The fridge was tiny and you couldn't fit leftovers inside. The fridge also had old, gross food inside.

Pros: Great location, with easy access from your parking garage. Polite and helpful stay. Great breakfast buffet.

Cons: Big T.V in our room #302.

Pros: Great hotel bar with happy hour and great food. Airport Shuttle service Clean, comfortable rooms.

Cons: Parking situation is difficult when arriving and checking in.

Pros: Great value. Very nice design. Convenient location. Polite staff.

Cons: Full parking lot. Long walk to the room.

Pros: The whole interior is very good design. The fitness center is nice and clean.

Cons: We can overhear people talk next door and baby cry. Also, when the neighbor used to slam the door at night or maybe let the door close itself too often, that was like a nightmare.

Pros: Excellent facilities and extremely nice and helpful staff.

Cons: Parking was a nightmare, and if you could find a space it cost $30 per night. They could also use another set of elevators.

Pros: clean, access to O'hare

Cons: No pool, pay internet

Pros: Convenient location, staff was extremely nice and helpful.

Cons: No exhaust fan in bathroom just a big hole. Problems with the cooling system.

Pros: Room was spacious and clean. Also, great customer service!

Cons: I liked everything!

Pros: The staff was extremely courteous and professional. The gentleman that checked me in was very gracious and attentive.

Pros: 1. first handicapped room given was funky. 2. second room was on a different floor 3. air conditioner did not work in second room well 4. toilets are too low 5. no micro wave oven 6. charged for water and parking

Cons: only good thing was it closeness to Arena

Pros: The hotel is very conveniently located by O'Hare and the staff was incredibly nice and very helpful. The building and facilities are a bit dated, but nothing that would prevent me from returning. It had everything I could ask for along with convenient airport shuttle. Nice bar and restaurant too.

Cons: I can't really nitpick anything of consequence. The rate was not very low, but I did book this last minute due to flight cancellation.

Pros: The room was clean. It looked clean. It smelled clean. The bed was comfortable. The room was quiet. I would stay here again.

Cons: My room was in need of a better update. The room looked very modern but had a lot of qwerks. The room had 2 TVs but only one of them worked. We did not complain but notified the staff and they were going to fix it. The toilet tank cover was not correct for the toilet. At the corners I could see into the tank. The room was separated into 2 rooms by a door with a bathroom in the middle. The bathroom door had to be closed in order to get from the bed room to the sitting room. The overall hotel had very modern finishes but some of them were poorly executed. For example the wallpaper was very trendy but sometimes the pattern was lined up and sometimes it wasn't. Overall the staff was great and the room was clean and compfortable. If you need a quick overnight stay, this place is great.

Cons: They refused to refund my money which I have not checked inn I cancelled my booking an hour later after I booked.

Pros: room was quiet and had good black out drapes

Cons: breakfast was about $20... not worth it

Pros: I Had a great stay and I was well taking care of. I Missed my flight and had to stay in Chicago but arrived late to the hotel. My flight was booked for 7 the next evening. The staff.arranged for me to stay a while longer so I could rest. I'll be staying with them every time I am in Chicago. thanks a million.

Cons: No bad comments to say about my stay.

Pros: Rooms were spacious and clean. I wouid recommend the restaurant, although they are not cheap. The exercise room was well equipped.

Cons: Charge for internet service

Pros: Every thing was great. The only flawl was that the toilet was stopped up, and was slow and quircky even though they sent a maintenence. man to try to fix it. Since we were only there one night it was no big deal.

Pros: Nice room to break trip

Cons: Room was a little cool

Pros: great bedding and towels i loved the shower

Cons: worst experience for shuttle!!! i called at 1111 pm shuttle was 7 min wait, called again at 1130 said 10 min more, called third time at 1150 and driver claimed stuck in traffic at T3!!!! i dont buy it, he showed up at 12!!! 50 minutes after i called!!! supposedly shuttle runs every 30 minutes..... terrible and no offer to compensate from the desk

Pros: very comfy and conveniently located near the airport

Pros: My flight was delayed so I booked the Holidays Inn to stay in Chicago for one night, and luckily, they did have availability. The room was bigger than my expectation. It has two beds in two separate rooms, which was very spacious. The facility was complete, and the staff at the front desk was friendly to me as well. It was an enjoyable experience to me overall compared to the horrible flight back to Detroit.

Cons: The only thing that bothered me was that the cleaning needed improving because I was bitten by something in the thigh when I woke up, and I also discovered one tuft of long hair on the surface of my pants, clearly, I was staying alone in the hotel.

Pros: From the get go my wife and I didn’t feel very welcomed for a company in the hospitality business. We called from the airport for information about the shuttle after a long day of travel. The gentleman on the phone didn’t seem to interested to work with us. He just kind of told us the can’t do something. Didn’t seem interested in making an effort to make us feel welcome. When we got there they just seemed like bored high school kids and that explained why they didn’t seem like they wanted to help me. Finally at the end was when we felt welcomed, the shuttle driver taking us back to the airport was very friendly and giving great advice and suggestions about our visit to Chicago. At the end is when I felt welcomed.

Cons: See above

Pros: not much at all

Cons: have to pay for parking my car in the parking lot have to pay for a cuppa coffee in the hallway The staff was very rude The room has a smell to it too far away from everything I would not recommend the location to anybody

Pros: Location was good for an early morning flight

Pros: Room design and comfort. Bar/lobby area. Gym and pool

Pros: Very unique, clean, and great price for a night

Cons: Outrageous parking fee, cleanliness of pool table

Pros: The design and architecture of hotel is aesthetically pleasing and the beds are highly comfortable

Cons: Staff was not hospitable and seemed annoyed to help or make suggestions to local venues. Talked to three different hotel receptionists and none of them left me wanting to return.

Pros: They charge for parking???? That's ridiculous

Cons: Parking is a bit difficult, having to validate parking everyday ia a pain but the hotel is beautiful, clean and comfortable

Cons: The pool close down when we got there but got free cancellation without penalty which was good

Pros: Location was very convenient for the activities we had planned. At least two very good restaurants within easy walking distance.

Cons: Difficult to find, even with GPS, because of blocked off roads. Confusing parking structure available across the street. On-site parking was limited, but fairly priced.

Pros: 106 dollar for a clean room

Cons: 33 dollar parking fee makes the hotel fee an expensive stay. Just another way to charge more especially if the car stayed on the aloft property. BS really

Pros: Good location for shopping and dining. Out of towners: you are not downtown Chicago at this hotel. The train is within walking distance. Beds were very comfy and towels were great.

Cons: Room was not super clean.

Pros: Free coffee

Pros: Modern look and feel throughout, in public areas as well as guest room. Plenty of space in common areas to sit, work, read, etc. Room may not be the best for getting work done but was good for sleeping. Rates when I was there were competitive compared to other airport hotels and much less expensive than downtown. Friendly staff.

Cons: Minor complaints: Not as close to the Blue Line as advertised (although the shuttle will take you there). Entrance is hard to find by car/taxi, but once you've done it it's easy enough to remember. O'Hare is a busy airport so planes are flying overhead all day and night - otherwise fairly quiet. Mediocre coffee.

Pros: Bed bugs. And I told them and they never called me back. We couldn't sleep from itching

Pros: The bed was really comfortable, and the amenities in the room are perfect for an overnight stay for a weary traveler just coming in to O'Hare from a long trip.

Cons: It might be helpful to have more than one shuttle van to go to and from the airport. The 7:30AM shuttle bus filled up before the 7:30AM departure time, so I had to wait wait for the 8:00AM van, which was a little bit late, and I didn't end up leaving the hotel until 8:15AM, which is the time I was supposed to catch a bus to go on for further travel. Perhaps at peak times if there were more than one van or some sort of sign up the evening before to get a sense of how many people need to use the shuttle, it would allow guests to take the shuttle they need to arrive (as close as possible) to the connections they need at O'Hare.

Pros: Bedroom and bed comfortable

Cons: The waiting time for transfer was too long 28 minutes

Pros: It has an old Chicago cool feel. Unexpectedly . Close to decent food and casino. Clean. Staff is well trained and friendly.

Cons: I didn’t notice the hotel shops on checkin so I bought 3.00 waters from the vending machine s all week and they were half price at the store. My fault. It was my sons 21st birthday so rehydration was paramount . It got exspensive. Wow, still hung over. Thanks Chicago!

Pros: Everything

Cons: Nothing

Pros: Inexpensive, yet comfortable and quiet

Cons: You’re desk clerk did very well, but front desk was understaffed.

Pros: Lobby was looked nice! Pillows where comfortable.

Cons: The first room was dirty, had the window open and stuff from the past guest in the closet. The second room was better but still had items left from past guest. At the hotel restaurant the glass of tea had a molding lemon in it the waiter took the glass dumped it and refilled the same glass. The food was not good and seemed to be old before it was prepaired. Even though the hotel was under construction there seemed to be repairs that needed to be done. There seemed to be missing ceiling that where missing, and holes in many walls not only in the halls but also in the room. The hotel is marketed as sound proof but you could hear everything going on in the room next to you and in rooms as you walked down the hall.

Pros: It was a roof over my head, that's about it. The shuttle service was a plus I guess.

Cons: Poor customer service, the bathroom needed to be remodeled, beds NOT comfortable.

Pros: Nothing

Cons: I booked my stay for the wrong dates, and this hotel refused to give me a refund. I will NEVER book with this hotel chain ever again.

Cons: It states that it's 1/4 mile from the airport, but that's as the crow flies from a far away runway edge! It's more like 4-5 miles, but was still a short reasonable shuttle. My stay was due to a missed connection.

Cons: I have 2 $10.00 charges on my bill and I do not know what it is for.

Cons: The hotel was listed as pet friendly. When i arrived with my dog they said it wasn't pet friendly.

Pros: Room, bed

Cons: Shower tub did not drain quickly

Pros: They provide me with all I requested. They make sure I was ok.

Cons: It was perfect

Pros: we tried to stay here despite plans to be in the city every day. That 40 minute drive was not great, and we still ended up paying a bunch for paring when we got there. Clearly this hotel is centered around airport traffic and overnighters for that. not great for families or vacationers at all, really.

Cons: No pool.

Pros: It was comfortable and really nice staff!

Pros: Check-in and check-out was convenient. Easy access to airport.

Cons: The toilet was dirty, it had NOT been cleaned properly at all. There was congealed urine spots on the toilet seat, which I had to clean and try to disinfect myself. We had left the room in the morning & housekeeping did not come to clean the room until 5:30pm, at which point I asked that only the bathroom be cleaned, because we had to get ready for an evening event.

Pros: Staff was very helpful and courteous, the shuttle drivers were prompt and the room was updated with very comfortable mattresses. The bathroom was clean and well stocked with towels and washcloths. We had a great dinner at the restaurant at the end of the building, Shoeless Joe's, which was easy to walk to and open late. With free breakfast, Wi-Fi, and proximity to O'hare airport, can't beat it.

Pros: Great check in service, large rooms, free airport shuttle at .005 and 0.35 past the hour. All in all a very convenient stay.

Pros: Good simple place to stay with close access to airport.

Cons: construction in parking lot was annoying. Tar covered lot, so we had to park next door and walk to hotel.

Pros: I liked that the fridge and microwave where available

Cons: Poor water pressure and a lot of noise

Pros: Van driver went out of his way to help. The front desk staff were courteous and professional.

Cons: The facilities were run down - we had two rooms next to each other. Unfortunately one of the rooms we had entry to had people already in the room.

Cons: You did not give me the bill. Please send me the bill to manjeer@gmail.com

Pros: It was a nice stay, I did like the complementary breakfast th

Cons: The Hotel is a lil out dated and can use a remodel

Pros: Nothing at all. Toilet was not clean, elevator was broken, breakfast was nasty. I could go on for days. Beds were old and I felt springs from bed when laying down. I don’t recommend anyone to stay here felt like I was at a motel.

Cons: Pickup took thirty minutes. Though I was in the proper spot, they claimed that I missed the van.

Pros: Staff was working hard. Price was decent.

Cons: Staff gave us the key to the wrong room, people were already in there. Bathroom was a bit dirty.

Pros: Close to airport

Pros: My room was nice once I got into it.

Cons: BUILDING: When I arrived, I literally thought the hotel had shut down because the property and building looked like a mangled construction site. I found the entrance and attempted to check in. CHECK IN DISASTER/ CUSTOMER SERVICE: I gave the girl my name and she laughed at me and told me I was in the wrong hotel. I confirmed the hotel name and showed her my confirmation email. She gave me a confused look and said that I didn't have a reservation because I must've booked last minute... I booked two weeks beforehand. She then told me that she would just run my card and book me a new room- but I had already paid!!!! Then she told me to print out my confirmation email from their computer, but both browsers were so old, it wouldn't pull up my email account. After going back and forth, she had me send my confirmation email to her personal email because the company email wasn't working. She NEVER apologized for the inconvenience. Finally, she gave me a room key, but didn't give me any sort of directions to my room (so I thought it must've been an easy room to find). Wrong. They had a sign that blocked the hallway saying that this part of the hotel was closed. My room was down that hallway. Construction everywhere. Smelled awful. I ended up walking around for a bit in the creepiest looking hotel (think murder movie style with construction and plastic sheets hanging over certain hallways), then just ignored the sign and walked behind it to get to the room. BREAKFAST: I woke up the next morning, checked out, and walked to the attached restaurant for the complimentary breakfast that comes with the room. I got there and the greeter accused me of stealing breakfast (terrible, stale food) because I didn't have a room key. Awesome.

Pros: Location

Cons: Could not get the room warm and no extra blankets. Hilton needs to replace the windows

Pros: Gaslight Club! The room was lovely, the bed comfortable and most of the staff was customer service oriented.

Cons: There were not enough people at registration, so there was a long wait to check-in. There was one woman who just stood by one of the other agents and then went to the far right and stood by another agent and just walked away when I asked her for help. It was very distressing, as I had a dinner date waiting.

Pros: Location, clean, comfortable, quiet.

Pros: Convenient to airport

Cons: It's so big you feel like you're in an airport walking the mile to your room. It's also really expensive for a single night convenience stay.

Pros: Walking access to ORD and CTA

Pros: my bellman was fantastic. he took me up to my room and made sure everything worked before leaving.

Pros: Nice staff

Cons: Parking

Pros: The place was comfortable and easy to get to.

Cons: Flight was cancelled so I tried to get a room. Staff quoted me $350 for a night. I told them their online listing was $100 less, showing them on the Kayak app. They instructed me to step out of line and "book it if you think you can get a room", which I did.

Cons: My husband went to make coffee in the room when he got water from the sink it was a milky white color. We tried a couple more times to see if it was a fluke, it was not. When we called down to the desk she said she would send maintenance, it was 12:30 am and we had just gotten in on a flight so we just asked for a bottle of water. We were told that it would cost $4 for one when it was their water that was not clean. Worst customer service we have ever had at a Hilton.

Cons: We had booked this reservation in advance because we were scheduled for a very long overnight layover in Chicago. Our flight to Chicago was cancelled because of weather, as were many others that night, and we were rerouted but the airport would not cancel our reservation, charging us for a room that we had no way of using. We would have thought that a hotel inside an airport would have been more understanding, particularly since I'm sure they filled our room with stranded passengers, but they wouldn't even begin to discuss the issue when we called that night. We were severely disapointed

Pros: Thank you for allowing me to check in very early!

Cons: Bed/pillows were pretty uncomfortable. Lighting in bathroom left the shower pretty dark.

Pros: Location, Location, Location. This is the biggest selling point and the convenience to Terminal 3 is outstanding!

Cons: Beds are a bit stiff and dated. Not very comfortable.