Hotels near Chicago O'Hare Airport

Pros: Very good breakfast very helpful staff.

Pros: There were so many things I enjoyed but I would have to say the people or the backbone of the hotel,always helpful with a smile.

Cons: Would have liked to have seen a small microwave in the room instead of having to go to the lobby to reheat leftovers from a dinner. I do not like a barn doors for the bathroom area. Don't always stay closed

Pros: Very clean and in very good condition. Breakfast was excellent, at a time when many other hotels are still doing minimalist grab and go breakfast.

Pros: The staff was very friendly, I enjoyed the fact they had hot breakfast and the hotel was very clean.

Pros: Very clean and friendly staff

Cons: N/A

Pros: Everything

Cons: Wish they had a microwave and let less people into the pool during covid

Pros: Clean well appointed room. Nice pleasant staff

Cons: Charging $18 to park your car overnight while staying at the hotel is ridiculous. Will not Stay there again.

Pros: Staff was kind and hotel was clean.

Cons: While I was bathing I saw a bug.

Pros: location near shopping, choice of restaurants,

Cons: they charge for quest to park, did not provide any "sticker" or receipt for outdoor parking.

Pros: Clean room, comfortable bed, toilet clean n drain working, friendly staff

Cons: No, everything fine!

Pros: The hotel and the room is very clean. Staff is very friendly and helpful. Hot breakfast was a nice surprise because other hotels are just doing grab and go food. Coffee, tea or hot water is available all the time. Location is very convenient for us.

Pros: The professionalism from the front desk staff was amazing and also the room was very clean

Pros: Location is great and staff is excellent.

Cons: $18.00 dollars for parking? Lots of other hotels in area that offers FREE parking!

Pros: Hotel employee at the front desk

Cons: Yes Parking should not be an up charge it should be included

Pros: Parking

Cons: Fridge was turned off.

Pros: Close to our destination. Pool was nice.

Cons: Disappointed the hotel charged for parking in their own lot. Rooms were so small the bathroom door was a sliding closet door and no Latch. The breakfast included was supposed to be good. Had better at motel 8. Will not stay here again.

Pros: Very close to the CTA station to get to downtown Chicago. Hotel was new so very clean. Pool area was clean. Beds were comfy.

Cons: Paying for parking even though it was $15/night as oppose to $45/$70 in city, PAYING for parking is ABSURD! Room was small for 2 adults & 2 kids (13&11) It had free breakfast, but if you didn't get down early in the am, it was picked over.

Pros: Clean and comfortable

Cons: No microwave or refrigerator

Pros: This hotel was beautiful although the parking was $35

Pros: Friendly staff, clean and quite

Cons: Wish parking wasn¿t 35 dollars

Pros: The room and comfortable bed

Pros: All the rest

Cons: Shuttle bus driver was not happy with our business

Pros: Front desk staff was accommodating.

Pros: Great location, very convienent

Cons: no this was perfect!

Pros: Staff and cleanliness.

Cons: No

Pros: Location, restaurants

Cons: Charged for parking for less than 30 mnts to drop off bags and go get car to return to car rental. Of course parking manager was not in. Completely unfair all I was trying to do was follow the rules and it cost me for it.

Cons: Great stay overall. Staff was extremely helpful. Only negative were the pillows

Pros: Near to the airport, near Chicago outlet.

Cons: On checkout the male staff at the reception wasn’t friendly his name started with J. I tried to ask him about information about the shuttle bus from the airport if I come again, he wasn’t helpful especially that the place was quiet and not crowded, he could have done better. The lady on checking in was totally different, very helpful and friendly, as I told her I was waiting for the shuttle bus on arrival which didn’t arrive and I tried to calk the hotel with no response , she apologized where Mr J was totally disappointing.

Pros: Professional and friendly staff, clean room

Pros: Location was good. The property is big and there are nice restaurants on site.

Cons: Beds were overly firm. The channels on the TV were so pixelated that it was unusable. Staff said it was due to the wind. What is this, 1996? They have more reliable options than satellite. Wifi didn't work well either. The room had peeling paint.

Pros: Our floor was quiet, had a great window view, was very clean, and so accommodating.

Cons: Well, we weren't aware that we could have a microwave and a fridge in our room until we mentioned it to the staff on our way checking out of the hotel. No one told us and we didn't see any indication online that those items were available.

Pros: Cleanliness, staff, location and shuttle service

Cons: None

Pros: Very comfortable and spacious rooms!

Cons: All good!

Pros: The hotel was very clean and the staff were very professional.

Pros: Clean and quiet. Staff was pleasant and efficient. Location was great. Shuttle was on time.

Cons: No

Pros: The restaurant was closed. We had to order for delivery. Otherwise it was fine. I'll be going back.

Pros: Location

Cons: Room was not as clean as it should be and couldn’t even watch tv because there was no signal.

Pros: Location was great. Hotel was excellent value.

Cons: K cup still in Keurig from previous guest

Pros: Room service was awesome. King size bed super comfy.u. nhc CNN DC

Pros: Conveniently located to my venue

Cons: Rented 2 rooms and one wasn't ready at check in time.

Pros: It was a very nice hotel aesthetically.

Cons: After the first night, they didn't change the bedding, they only remade the beds. I know this because there was a stain on one of the comforters where a piece of food was dropped. The front desk attendant was a bit rude when I asked her about the parkin

Pros: Aesthetically pleasing and very clean.

Cons: The staff was rude and not very welcoming. Front desk, restaurant, and bell hops all included. Very dissatisfied with the poor level of customer service. Would not recommend and will not be returning to this hotel.

Pros: Proximity to the airport is nice, but there are lots of other options

Cons: Way too overpriced, checkin was extremely slow. Room was very basic and not as described.

Pros: Near Outlets?

Cons: 1. No microwave, that’s fine, there is a refrigerator full of stuffs for sale so you can’t use it, open the door, take any thing out longer than 45 secs, it is billed, be aware. 2. Wall as thin as a piece of paper, can hear lots of stuffs, bath room flush, shower, people talking, etc from other rooms. 3. Our room is underneath the laundry room, OMG, washer and dryer roaring for all the day. 4. Parking, $26 daily. Went to there as it was described “luxury”, so disappointed.

Pros: Loved the valet! And the Starbucks on location! The restaurants were great!!

Cons: Did not like the pillows. I woke up with a stiff neck both mornings.

Pros: Excellent value and room design and spaciousness

Cons: Hassle to get online: last name is hyphenated and had to visit desk to resolve issue.

Cons: Bed could have been more comfortable.

Pros: Didn't attend due to not being able to get to the hotel.

Cons: Contacted Loews and cancelled the reservation without any issues, but the booking agency decided that it was within their no cancellation period, so still charged. If the hotel refunds, I fail to understand why the agency still charges?

Pros: The staff was extremely friendly, the hotel looked great and the parking garage was great for us to leave our vehicle during our trip.

Pros: Stayed in numerous ohare area hotels during past five years and hands down, Loews was heads above in cleanliness, staff, and overall presentation. Spacious yet quiet, especially in a bustling area. Will be back.

Cons: We got there and we had asked for a room with two beds and they said they didn't have one when we had already made the reservation with two beds. Staff did not do anything to accomadate us. Registration lady was rude and short.

Pros: Nothing much

Cons: Pay to park even though it was that far from city, bad bathroom, no complementary breakfast

Pros: Nicely appointed room; very good about late check in despite being busy (~2am).

Cons: I had to purchase a toothbrush and have the lady and the shop tell the front desk guy (who had sent me to their shop) to give me toothpaste because they were out. A little dissapointing given the price and proximity to the airport.

Pros: Clean, cool decor, good service, good shuttle , if you are ever stuck at Ohare Consider this hotel

Cons: Not impressed with charging to register early. And never have had a 4 pm register time.

Pros: Location Kayaks assistance View

Cons: Bed was not comfortable and sheets were so stiff you could hear them across the room with the slightest movement. Idk, maybe that's why bed was uncomfortable. Weddings being held at hotel had loud intoxicated guests roaming halls all nite.

Pros: Shower, bed, very comfortable and luxurious. Accommodated my request to stay in a quiet room. Planes flying overhead is definitely noticeable but not disturbing.

Cons: The primary purpose of my stay was to have a stress free location to have lunch during the break period of an exam I was taking at a nearby convention center. I arranged to have lunch delivered to my room in the short lunch break I had and despite confirming multiple times that it would be delivered at 11:45 I was very disappointed and panicked to find it wasn't waiting for me. When I arranged the lunch in the morning I was adamant about the delivery time and warned that it was possible I might not be in the room. I was never told this would be a problem. When I called to inquire about the missing lunch, I was told it was against company policy to leave a meal in the room, and they "didn't know who I could have spoken with that would have taken the order". This was truly disappointing because not only was I incredibly stressed (having prepared for this exam for 6 months and needing to return for the afternoon session in less than 30 minutes) but I also felt patronized that I could have fabricated speaking with someone about the topic. I would expect so much more out of a luxury hotel like this. Ultimately they were able to fast track a meal that I ate in about 6 minutes, but were nice enough to not blink in providing me a $70 bill for the food. I returned to the afternoon portion of the exam stressed and flustered when I should could have been calm. I wouldn't have arranged to stay at the hotel if I thought they weren't going to be accommodative of my needs.

Pros: Didn't get to stay at the hotel as it were overbooked.

Cons: The fact that (1) Loews - on one of those days when many passengers missed connections at O'Hare - oversold its rooms and didn't honor my reservation; (2) Loews did nothing to line up an alternative hotel for me; (3) Loews charged me for the room they didn't provide; and (4) a week later I still haven't seen a refund on my credit card account for the room Loews promised but failed to deliver.

Cons: They don't make my room clean enough.

Pros: The Building and staff entirely

Pros: Always friendly service and very clean

Pros: Beautiful rooms, clean as heck, warm pool and warm pool area

Cons: Could have had breakfast ..

Cons: Could not check me in

Pros: very clean. amazing pillows. excellent lay out of the king suite ( i want to build our mother-in-law apartment to match this floor plan). perfect in every way

Cons: all i can say is it will be nice to go back when in hotel bar and restaurants are open but i do understand them being closed due to COVID

Pros: Costumer service

Pros: The staff was really friendly

Pros: The staff was so nice, they went above and beyond to make my stay comfortable.Hotel employee was so sweet and helpful! The suites are so big and cozy.

Cons: No

Pros: My experience overall was fantastic. Spacious, clean room and great amenities (pool, gym, etc.).

Cons: It is my belief that when someone books a hotel out in Rosemont it is to be close to the city while avoiding a number of inconveniences that comes with the city. The cost of parking was not acceptable especially because this wasn't clear prior to bookin

Pros: Every room is a suite.

Cons: One of the hotel's airport shuttle drivers is disturbingly incompetent and lazy. Obviously my driver.

Pros: Lovely, spacious suite with a very comfy bed. Check in staff were friendly and efficient. We really appreciated the airport shuttle which runs every half hour.

Pros: Size of my room and staff.

Cons: No

Pros: Staff was great and rooms were amazing

Cons: Parking costs were high

Pros: .

Cons: Sound proofing is terrible.You can even hear the sound of their phones.Noise from the hallway and outside noise.

Pros: Everything!! The room,customer service, food.

Cons: N/A

Cons: Loud activity in the hallway at 1am when I was trying to sleep. Doors and walls didn't seem to block out the noise much.

Pros: Value for money for room.

Cons: Front desk was neither welcoming at check-in nor courteous at check-put. I was not informed about the parking charges at the time of check-in. At checkout when I asked about it, response was mechanical.

Pros: The room was incredible. Very nice with a seating area. Separate tub and shower. Very nice King Bed with two big Screen TVS.

Cons: $32 to park my car. What a rip off. I just needed a place to stay the night. I could have stayed in another area if I had known this.

Pros: Its close to the airport

Cons: for one night, I got hit with an additional $47 for parking and internet to top of the reservation. This is a 4 star hotel supposedly and they price it low and then get you with these additional charge. I always book hotels but never had such a problem.

Pros: Hotel employee, who checked us in at the front desk. He was outstanding.

Cons: The ice machine on my floor was broken the whole weekend which was a huge inconvenience. The coffee pot in my room was broken. The parking lot gate wouldn't work repeatedly and it made me miss my daughter's performance and walk in pouring rain.

Cons: The staff and the lack of overall cleaning on maids part

Pros: Distance to outlet mall very close

Cons: Yes. Had a spill of a drink in the room. The hotel locked us out of the room and tried to charge my credit card with discussing the incident with us. I ended up getting the stain out of the carpet but it was a big hassle to be locked out the room.

Pros: Relatively clean and quiet, (except for the jets flying over) but it's an airport location.

Cons: Expensive for the average non-corporate guest, including the internet and complicated astronomical parking fees. A couple of dead bugs in the bed was a turnoff, but they were not bed bugs.

Pros: During check in the women that checked me in was a little rude and short

Pros: The rooms were beautiful and roomy

Cons: Yes they charged my credit card after I told them I already paid which caused me to have to open a dispute

Pros: Close proximity to the airport

Cons: Very disappointing experience with the airport shuttle. Waited over an hour and called three times and was told three times the shuttle would arrive in 10 minutes. The only reason I chose this hotel was because of its convenience to the airport.

Pros: Large Room

Cons: NO Free WIFI and No Free Parking

Cons: You advertise free airport shuttle which it is no.

Pros: clean and nice

Cons: parking fee

Pros: The room itself was great.

Cons: The entire floor smelled like marijuana the all night. Parking was horrible. One of the reasons we stayed there was because the website said parking was free. It cost $32 to park off in a neighboring business parking lot. We couldn't even drop our bags.

Pros: The room size

Cons: We checked in and were given 2 fulls, despite having a king size bed reservation. We constantly had to talk to managers about cleaning the room and about our bill.

Pros: the room was nice and close to where we were going

Cons: staff was rude and chragered us over 400 dollars in fees. charged us to park and said we smoked in the room. when we entered the room it smelled like smoke. never stay at the Marriott again!

Pros: Hotel was clean

Cons: Unacceptable issue resolution

Pros: The room was beautiful - loved it! One of our favorites we have ever been in.

Cons: We didn't like that we had to pay for parking and wifi - we were turned off by that. There were smears (like nose prints) on the full length mirror in bathroom. Last the tv in bedroom kept turning off on it's own and we couldn't enjoy it. Frustrating!

Pros: Breakfast fruit was fresh, comfortable bed, quiet public area

Cons: Expensive breakfast, expensive parking. I reserved room with double beds and they told me they over booked and gave my room to someone else. And they were not very patient for a while.

Pros: The room was very modern and looked great.

Cons: $30 parking for guests per night is extreme. Also their Thermostat system is controlled by wifi and kept resetting to 85 degrees in the middle of the summer. Had to wake up 4x throughout night to turn on AC.

Pros: They gave us a suite. It was very nice.

Cons: The $32 parking fee is just ridiculous.

Pros: The room was clean

Cons: No Internet. Had to purchase it. This is very unlikely to expect when you are booking a hotel.

Pros: convenient

Cons: the most uncomfortable rollaway bed I've EVER slept in. To make the experience even worse the supplied sheets did not fit the bed. Horrible.

Cons: Hidden charge of parking, and I was promised a double bed room and they ended up selling mine forcing my guest to sleep on a pull out sofa

Pros: The rooms were new, clean, well furnished and well designed. Staff was friendly and attentive and the location is close to the airport and rental car returns. Just about as good as it could be.

Cons: It was cold outside.. just kidding.. there was nothing objectionable.

Cons: The Chicago Cubs games were not on room channels. It's been 107 years for the Cubs . I had to watch in the lobby bar paying $10-11 dollars per drink for me and my girlfriend. What the hell, I'll be back in 107 years!

Pros: Separate beesroom

Cons: They rented the room across the hall for a very loud wedding after party. They did not take action until I made a video that recorded the sound level. This was at 2am.

Pros: Rooms and location were nice.

Cons: Was charged twice for the two rooms, which resulted in having to call the hotel several times to get the charges refunded. Never a pleasant experience. When I did call, I was treated as if I was taking up someone's time.

Pros: Location

Cons: Staff (except one female representative who was friendly)was unresponsive to our requests.They were not accommodating whatsoever and with poor service, the room was average & significantly overpriced.And $30 overnight parking fee was additinal to room fe

Pros: Space in the roomnothing

Pros: The receptionist who checked us in was super accomodating. We just had a normal conversation that as if we were welcome into like a family. I would very much commend his actions!!!

Cons: why surprise parking fee

Pros: location

Cons: The room was very small and very dark. Very poor lighting

Pros: Everything was great

Cons: I wish there was a free breakfast. $10 was a lot for what would be a skimpy continental breakfast with no proteins.

Pros: Checking out. Just wanted to get out.

Cons: There was brown spots in the hot tub and garbage all over.

Pros: People Waitress And Busser were like family. Front Desk was Great too.

Cons: PARKING!!! They said they waved the $18.00 dollars a day parking fee, because I don't remember paying this Fee the week before. The second night (Saturday), we got back around 10:30pm and had a Worring time looking for a place to Park. Where Would We GO?

Pros: Restaurant and pool area.

Cons: Nothing I disliked.

Pros: Everything went well. The room was very nice and clean. The front desk employee (Tori) was very cordial, welcoming, and informative.

Cons: Parking is a little overpriced but as long as it was safe and convenient, not too much of an issue.

Pros: Few hotels with open pool. Very close to O’hare

Pros: The location and staff

Cons: No

Pros: Everything was great comfortable chairs and bed,everything was excellent.

Cons: Nothing

Pros: Excellent breakfast. Really enjoyed

Pros: Location and breakfast

Cons: There was no room service unless it was prearranged. No one informed of this at check-in nor was there any sign in the room to arrange for the service. Your first night we returned to a dirty room, no clean towels or coffee for the morning.

Pros: Awesome breakfast with great choices.

Cons: Probably could use a second shuttle bus.

Pros: This is not the room I paid for I¿m very unhappy I just stay because I ain¿t have anywhere else to go but this room is definitely not wat I paid for

Cons: This is not the room I paid for I¿m very unhappy I just stay because I ain¿t have anywhere else to go but this room is definitely not wat I paid for

Pros: The location as my conference was held in the hotel otherwise there¿s only a casino in the immediate area.

Cons: No breakfast, no complimentary coffee, had a shuttle but it was consistently 45 minutes late, had to reserve the pool ahead of time and could only be in there an hour at a time, hot tub was blocked off so unusable, staff was not friendly and made excuses

Pros: This is a VERY clean hotel. I really liked how they schedule your pool time to accommodate social distancing. My family felt safe.

Pros: The overnight clerk was the absolute best. We arrived in town after midnight, but the service she gave felt like it was 10a.m with plenty of sunshine

Pros: The room was very nice size for price

Pros: Not 3.5 stars property IMHO. 3.0 - 2.5 max. Should be more luxurious for that rating. Well maintained hotel thogh old facility. Location in industrial area. Price was excellnt value so no complaints about that. Lower stars so as not to mislead.

Pros: I loved you need a key to get in and out of the parking lot. Staff we're awesome.

Cons: You have to pay 18 to park and pay for breakfast which should automatically come with the room rate

Pros: Close to airport, clean, friendly employees.

Cons: Credit Card reader for gate didn't work. Remote didn't seem to be cleaned.

Pros: Cleanliness and pool area hotel employee was awesome

Pros: Nice clean room, nice pool and spa, walking distance of Rivers Casino.

Cons: Pillows were a little soft for my taste.

Pros: The location was convenient.

Cons: The bathroom didn't have enough towels and was marginally clean. The temperature was not easily regulated. Blankets were flimsy like a sheet... Only one extra blanket in the room for to beds.

Pros: The food was excellent!

Cons: Pool was packed, didn't get to swim. Parking was expensive!

Pros: Everything about my son and I’s stay was wonderful! It was very welcoming, clean, and relaxing. Next time I want to get away for the night or even a weekend i will definitely be coming back to the Hilton garden Inn.

Cons: The only thing that I could say I didn’t like was how messy the pool area became. I understand completely though; it’s summer, it was like 95 degrees, and many other people were having a good time too.

Cons: They charged me $17 for parking which I did not park my car. I had to call and cancel the charge.

Pros: Onsite laundry room

Cons: I had the misfortune of encountering a front desk receptionist who was everything but helpful on my 24 hour jaunt. I got the GM's card and will detail my specific experiences to him. Property is dated, cheap & not a good representation for Hilton bran

Pros: Friendly staff and pool.

Cons: Beds were not comfortable.

Pros: The location of the Hotel is great, the building is always clean, and they offer a shuttle.

Cons: We have stayed here often and NEVER had issues with plumbing. I notified the front desk that sink was not draining properly, they said they'd send someone up, came back to room, still no better. Quite disgusting.

Pros: The rooms were nice. The location was perfect right by the airport very convenient for us. Nice size rooms and amenities. Cleanliness other than having to call to have it done.

Cons: They didn’t clean our room, we had to call down to put I. A request to have them done for us. Having to pay for parking after you have already paid for the room. They wouldn’t allow us to check until 4am which I hated since our plan came in

Pros: We liked the cleanliness of the rooms. It was also quiet and the location was perfect and close to the casino and restaurant. We were able to walk to the Casino, which was a plus. We enjoyed every bit of our stay. But...

Cons: Okay. The things I did not like about this hotel is definitely the fact that you have to pay for parking, $16 per car. We were in 2 cars. $32! They did not offer complimentary breakfast. WE will not go back based on the parking factor. That was too much

Pros: Location

Cons: People were very loud. Children and people talking and screaming all night.

Pros: Nothing really

Cons: Was told free parking had to pay $16 a day.

Pros: It was the location to the event we were going to. Its also close the freeway's for easy on and off.

Cons: 1. Parking - at $16 per day you should at least provide Valet service! Its not even covered parking!! 2. The bar used to stay open late and gave its patrons free popcorn while you had a drink at the bar THEY HAVE GONE CHEAP!

Pros: Sleep

Cons: Traffic is horrible

Pros: Over priced

Cons: How many expenses there were.

Pros: Fair price

Pros: location to event I was attending.

Cons: Charged 16.00 a day for parking that I was not aware of.

Pros: Not gonna book this hotel again

Cons: I was expecting a king size bed but they gave me 2 queens, so the trip was not good.

Pros: The kids area my kids loved playing in there. And the room was nice and relaxing.

Cons: I really thank down by the pool area it should be a little warmer when kids are down there and walkomg. It was just to cold when we got out the pool and walk up to the room.

Cons: Hotel had ants and there were some in my bag when I came home

Pros: Great bed.

Pros: Cleanliness. View. Thats about it

Cons: Didnt like the fact that there was not enough spaces to park my car. The lot was completely filled, and the hotel offers no valet service. I wouldve happily paid $10-$15 for valet, instead of having to drive around the lot in circles for close to half an hour waiting for a spot to eventually open up. The staff didnt offer much helpful suggestions on where to park my car if a spot wouldnt open up. - The room was nice, clean, organized. My only complaint about the room was the bed and pillows. Most umcomfortable bed Ive ever slept on. No pillow top or decent padding on the mattress. You can literally feel the hard springs digging into your back. The pillows offer no neck support, so you pretty much have to bunch the hell out of the pillow so that at least your head and neck are comfortable. I woke up 4x during the night bc the bed was just so damn uncomfortable. -- I never write bad reviews about hotels ever because Ive always had good experiences, but being that this hotel is a Hilton, and your paying the Hilton price, the quality/experience was definitely below average and I wont stay there again. For the same price, there are far better hotels in the Rosemont/O'hare area that Ive stayed at, such as the Marriot Courtyard right next to the very same Hilton I stayed at, or the Springhill Suites less than 5minutes away. -- Overall, I wish I had my $200 back for the one night I stayed the Hilton. Not worth it.

Pros: Breakfast was fabulous. The staff was very kind and went out of their way to make it a good stay.

Pros: The stay was comfy and I loved th at we an have a late check-out! We were safe during our time in the pool as you had to sign up to use it due to Covid precautions.

Cons: The selection for the breakfast was extremely limited. I imagine it was because of Covid. But they could've had a variety of dry options. It would've been nice to have be notified about this at the time of booking.

Pros: The room was clean and spacious

Cons: The location had a warm microwave for the entire facility. I had to park in the lot that was under construction that was poorly lighted and very far from the hotel. The manager checked me in she was very disrespectful.

Pros: Big size of the room

Cons: No locker in the room. No room service. Terribly sparse breakfast.

Pros: The view, breakfast and service!!!

Cons: parking and pet rate too high!!!

Pros: staff was friendly and property very clean

Cons: My room did not have a microwave. Would prefer a room with a microwave. breakfast was very skimpy.

Pros: The location was great. The staff was nice. They had a good breakfast. Very spacious rooms.

Cons: There was a daily fee for the parking that i didnt know but not a big deal if you are staying couple days only

Pros: Hotel employee was excellent!! She answered all my questions and was very helpful. The hotel was clean and bed very comfortable. I even liked they had a hot breakfast plated and served.

Cons: One lady who answered the phone at the front desk during night shift. Was very unpleasant and answered my questions very short and hung up immediately

Pros: Proximity to the airport, price and spaciousness of the room

Cons: The a/c never got to true temp, and blew out humid air

Pros: Cleanliness

Cons: They charge for the parking.

Pros: The customer service and front seat was above any expectations. Hotel employee was outstanding. Friendly, helpful, and made sure I knew about the shuttle getting me back to the airport in a timely manner.

Cons: Nothing. This is the most under rated hotel in chigaco. This is my go to hote.

Pros: Convenient stores and restaurants

Cons: N/A

Pros: It¿s a very nice, clean hotel located right next to O¿Hare.

Cons: I purchased a water, Gatorade, Sierra Mist and a tiny slice of cheesecake and it was almost $17. That was ridiculous. They don¿t have vending machines.

Pros: The ckoseness to the airport

Cons: Wasnt sure if it was sanitized.

Pros: The hotel was very new and updated!

Cons: There were wrappers in our room and a big stain on the bed spread.... was not impressed by that but otherwise it was a nice room.

Pros: Friendly staff and modern styled rooms

Pros: The pool

Cons: I was told I had a stove, get to the room, don’t even microwave, asked for at least a microwave, was told they don’t do that, but one Eventually given one. Was told my room could be canceled, that also was an inconvenience because I was ther

Pros: That room had stained bed sheets n pillow cases not a cleans as I expected and the area was terrible

Pros: I loved how quiet the hotel was during our stay. It was also very close to pretty much everything that we needed.

Cons: The staff at the front desk was very nice. However, the first night there my fiancé and I attempted to eat dinner at the hotel and were completely ignored after asking where to sit! No eye contact or acknowledgement...we had to go elsewhere to eat!

Pros: Nothing

Cons: The room was dirty bathroom had mold in the shower. The cable was not working in the room. I request a full refund

Pros: Clean, personable and respectful

Pros: I loved the interior design of the lobby spaces as well as that of the room. The bathroom especially was excellently designed with more than enough space for myself and my companion.

Cons: I didn't appreciate that guests who pay to stay at the hotel also have to pay an exorbitant amount of money a day to simply PARK THE CAR IN THE HOTEL'S PARKING LOT. Also, the hotel housekeeping service was poorly. They didn't clean the bathrooms well.

Pros: The room was immaculate and everything was so clean I felt I could eat off of any surface.

Cons: Hidden fees such as parking and breakfast which claimed it was complimentary even with us being world Hyatt members.

Pros: location, 24 hour hotel shuttle service

Cons: The room did not have heat or hot water on a cold Chicago winter night. I expressed this to the female hotel clerk and she was rude and argumentative. She told me I shouldn't complain because a free continental breakfast is available. Horrible service!

Pros: nothing

Cons: Vicinity to the O'hare runway and planes flying over head ever 5 min.

Pros: Staff was attentive to our needs

Cons: We were not aware if the $18 parking fees until after we received our bill. There was not any parking space when we came back from dinner and had to park in the adjacent parking lot.

Pros: Dog friendly area. Gated so dog could run free.

Cons: The room felt crowded

Cons: If you are OK listening to airplanes landed and taking off all night long then it is OK. Otherwise avoid!!!

Cons: I wasn't given a room here. When I arrived with my reservation, the hotel said they were full, made me wait about an hour, and shuttled me to another hotel. The next morning, I had to skip breakfast and take a $30 taxi to the airport - both of which were

Pros: Location, ambiance , staff and cleanliness.

Cons: I hate to complain. Our room was directly by the maids room (I assume) because at 530/6am-9am you can hear the the same door continuously slamming and talking. Also my daughter fell on water from no one mopping the route form pool to elevator. No sign.

Cons: I could hear when surrounding rooms showered and flushed the toilet through out the night.

Pros: We liked the layout of the 2-bedroom suite for our family of 5. We appreciated that that hotel was quiet. It was very helpful have the airport shuttle since we didn't have a car. It was nice to have a Target nearby to pick up a few things in the morning.

Cons: The sofa bed/couch needed to be replaced. Food after 10pm is very limited in the area, so that was challenging after a long day of travel when we were desperate for food.

Pros: Pool, large room

Cons: I rented the room for 4.. there's towel only for 2 and the sofa bed had no sheets I covers, asked for more but they didn't have any..

Pros: The hotel was very clean.

Cons: The shuttle never came to get me after 3 calls. Stood outside for 1 hour and 45 minutes before I walked and found a taxi. Hotel was about 7 min away from where I was. Also after 2 days their power went out at 1 pm and didn¿t come back on until after 8 pm

Pros: Everything about this stay was amazing, I loved that there was a laundry room available to guest.

Pros: Everything was great the rooms were clean and comfortable.

Cons: I love everything

Pros: Breakfast was good. Room was spacious.

Cons: Provision for basic things like shaving blades

Pros: Staff were friendly, good location to the airport

Cons: The bathroom had water on the floor when we came into the room. Seem it was not cleaned that day.

Pros: Love the hotel! Love you. You were one of the only location that allowed small pets! You also didn't up charge for Wi-Fi or breakfast. Just would recommend more options like muffins at the breakfast

Cons: Only thing that was upsetting was breakfast was super busy even on a Friday morning. Really wish there were muffins or donuts for young kids.

Pros: quiet for near an airport

Cons: breakfast was average. Not a huge fan of instant eggs.

Pros: This hotel is close to O'Hare and next to AllState arena. Hotel staff was friendly.

Cons: There are no ice machines in the hallways (front desk staff accommodated request), pool was very dirty and there were no towels available (however once asked, staff brought some out and apologized).

Pros: Very clean. Vey comfortable room. Friendly and helpful staff. Great breakfast!

Pros: Good price and excellent room with a full kitchen

Pros: Efficient management Everyone is friendly Good facilities Comfortable studio suite

Cons: Gym is a little small Far from city, but close to highways and train

Pros: all staff exceptional friendly, prompt service great location to the airport breakfast also very good

Pros: Handy to the Allstate Arena in Rosemont, Ill Our purpose in staying at the motel. Nice Breakfast!

Cons: No Indoor swimming pool.....

Pros: Very clean

Cons: Price was a little high

Pros: Breakfast, ,sitting are was so much relaxing and that including to all Hampton inn very comfortable beds , free parking , close to the airport.

Cons: Nothing to change .. I like it all

Pros: I loved the room style

Pros: We weren¿t there long enough. We got there at 2am and was gone by 10am.

Cons: The price for 8 hours

Pros: The hotel is close to the airport and the room was comfortable and clean.

Cons: Even though is a common problem in most hotels in the US, the sound insulation is pretty bad. Interestingly, there was no chair to use the desk (but a fauteuil).

Pros: The beds and pillows and quiet. Free parking.

Cons: It was not close to any real dining options.

Pros: EXCEPTIONAL CUSTOMER SERVICE!!!! And was made fully aware if the reno going on witch never bothered us. The pool and hot tub were very clean and we all slept very well. It was comfortable so the new reno is going to be fantastic for them. Clean enough all considered, free parking with stay and free breakfast. Also the convenient shuttle service and close to gas station, outlet mall and dining/carry out/delivery.

Cons: Mold on some of the bathtub fixtures and wall inside of the tub. Water leaking into our room at the window where our air conditioner is from above room airconditioner. Small water leak near picture on the wall in the room near the desk type shelf. Toilet had some nasties way up on the inside that our kids spotted. They are going through reno right now so I can bet it will be nice when it's completed.

Pros: Wonderful beds!

Cons: Nothing in particular - we had a nice stay!

Pros: free airport shuttle was great, breakfast was great, the room and bathroom, the cleanliness etc. and complementary water bottles gave such a welcome feeling

Cons: Carpet in my room: Though it was clean, the carpet gave an unclean feel (could be any old stains). Guests weren't wearing masks, even though the property had signs up to wear masks in the lobby

Pros: Really nice public spaces especially the breakfast room. One of the breakfast options was a full American breakfast. Eggs, bacon potatoes, roll. And self seRve coffee Great pool area. WiFi. Small grocery area Nice large rooms and bathrooms Will definitely stay here again.

Cons: Nothing everything was really great

Pros: The room was extremely clean and the bed was comfortable.

Pros: Close to airport, 530 am breakfast for those with early flights and shuttle to airport. Staff were very kice

Pros: Staff was great. Shuttle is awesome and great location from ORD.

Cons: Curtains in the room were too thin

Pros: Everything was great, clean rooms, clean hotel, nice staff, advertisement was accurate. I would stay again.

Cons: Nothing

Pros: Staff and cleanliness

Cons: Difficult to get into parking lot as there is no left turn nearby (which is what you need coming from O¿Hare).

Pros: Location

Cons: Had to change rooms due to noise

Pros: The refreshing salt pool and always hot- hot tub!

Cons: Parking can sometimes be a challenge when returning in the evening.

Pros: Staff

Cons: Long wait for shuttle at the airport

Pros: Everything! Cleanliness, staff friendliness - comfort of bed, bathroom and desk layout. Great hot breakfast. Shuttle to airport and the jacuzzi was even open despite the pandemic (Appointments only).

Pros: The gentleman that checked us in was super nice and excellent customer service skills! Free parking was nice. The pool and hot tub were nice! Beds were comfortable!

Cons: Parking spaces were limited but the gentleman that checked us in helped us figure out parking. The office chair in our room was all scratched up-needs to be replaced. Some spots on wall and carpet needed attention. Elevators seems kind of dirty.

Pros: Clean room with comfortable bed.

Pros: Everything

Cons: No

Pros: Friendly staff.

Cons: Musty smell, Air unit was noisy, shower head was very week.

Cons: Power Outage

Pros: Free parking and the staff was great

Cons: The room was not clean and up to date

Pros: Breakfast was terrific! Staff were very personable. I really felt so comfortable in that atmosphere. Also, the main area, for breakfast and reception was always being cleaned up each morning - very much appreciated. Also, the fact that they allowed (at least one) theraoy dog was very cool -everyone enjoyed petting Frankie.

Cons: Well, I suppose some of the decor is getting a little frayed - especially the carpets. But, the comfortable atmosphere was a major plus.

Pros: Good hotel

Cons: Parking was poor

Pros: The pool!

Cons: The beds were bit hard to sleep on, blanket was really heavy.

Pros: Clean rooms, friendly staff, and delicious complimentary breakfast.

Cons: No food storage in rooms.

Pros: The complementary breakfast

Cons: They gave us a room that was still occupied by another guest. Had to ask for a different room and their only response was if I would like a water for my trouble. I felt a bit worried about leaving the stuff in my room since they were letting people in any

Cons: Air conditioning fan goes on and off all night. Window lets in a lot of noise.

Pros: timely shuttle bus and rich breakfast, hi-speed Wifi

Cons: No proper supermarket around the hotel

Pros: Great breakfast staff.

Cons: a little out of the way.

Pros: People were very nice. Great breakfast as always, despite coffee being very watered down.

Cons: Area is not good, as a single woman staying there I did not feel safe and felt a bit anonymous. No food options (per Hampton inn standard), but the options were pizza places only and they deliver to the room instead of the lobby. Coffee was very watered d

Pros: Shuttle service is convenient and breakfast good. They even offer a sack breakfast for those who must leave for the airport before their 6 a.m. breakfast time.

Cons: Nothing close enough to walk for dinner.

Pros: Proximity to O'Hare and parking. Good breakfast.

Pros: It is a no frills place to stay near Ohare. Reliable shuttle service. Convenient.

Pros: The thing that made our stay at the Hampton inn O'Hare so nice was the hospitality of the staff. This one man went above and beyond for us.

Cons: The rooms had a weird smell to them but we got over it after about the first hour.

Pros: the quietness of the room -- even though my widow faced the busy street and non-stop traffic

Cons: Toilet problem !! the toilet had a POOR design and caused my private parts to get wet ... or come in contact with the interior !! that problem spoiled my stay because I primarily needed a hotel take a break from cross-country highway driving and to benefit from a private bathroom where I could void my bowels (and take a rejuvenating shower) ------------ also, the TV did not have clear picture on several of the channels lastly -- the internet price was NOT honored when I received the receipt under the door the next morning !!

Pros: For the price, my stay at Hampton O'Hare was excellent.

Cons: Some how they charged me 20$ more per room then I had booked for. They did make the adjustment after I brought it to their attention.

Pros: Staff was super helpful. Rooms were very clean. Great centennial breakfast. Everything was easy and smooth about our stay.

Pros: It's a good hotel and a good location for me when in the area for work. It's clean, the staff is helpful and I liked my stay. This is my second visit.

Cons: There wasn't anything that I didn't like.

Pros: pool, free breakfast fresh, great customer service

Cons: loud children upstairs but good overall after buying ear plugs. )

Pros: The hotel was very clean, friendly and nice. Great breakfast!

Cons: The hotel has limited parking available, we had to park along the curb. On busy nights I see this being a major problem

Pros: Staff are friendly and helpful

Cons: I was given a disable room and the bathroom is kinda strange. The room is noisy because it feels like someone is trying to open your room door but it is next doors. I don't know why I was assigned disable room because I am not. Stuck at the parking due to heavy snow and they did not clear the parking lot

Pros: Easy all inclusive hotel. Nice pool. Decent breakfast. Clean rooms.

Cons: The location, while near the airport, was on a kind of sketchy street. Wasn't sure about the safety of leaving my car parked in the lot. But to my surprise, there were no issues.

Pros: Well kept property, without too many signs of wear and tear. Reasonably well insulated rooms against noise. Comfortable beds and pillows. Could not find signs of superficial cleaning.

Cons: Lack of breakfast can be problematic if traveling with children that might benefit from eating something early in the day. Management should also impose penalty charges for guests that smoke (pot or whatever) in the rooms despite being forbidden to do so.

Pros: Everything..

Cons: Loved everything..especially front desk lady was extremely polite and helpful...

Pros: The morning & night staff was very friendly and fast check in & out. Our room was very clean and nice. Great location with a excellent price. Will definitely stay here again.

Pros: It was good service, and good room. Good price!

Cons: No breakfast

Pros: Location is not far from the airport. Very comfortable. They could use a shuttle to take passengers to and from the airport.

Cons: They should have a shuttle to the airport.

Pros: The location it was close enough for a 20 minute drive to downtown.

Cons: They don¿t clean the rooms during the stay, I don¿t understand how COVID effects cleaning. Then when I asked for new towels the front desk said they don¿t bring them up I had to go get them. The hotel was not busy, so I don¿t understand wage conflict.

Pros: The elevator didn’t work.

Cons: They didn’t clean our room or bring towels when we asked them to do it.

Pros: The room was clean and quiet (quiet probably because it was mostly empty.

Cons: I requested a king bed, I was given a queen, I requested breakfast in the mornings because I had early meetings: no breakfast. I was told the hotel had a restaurant: not true it was a bar with only bar food, I requested a pool: none:Totally Dissatisfied

Pros: The gentleman that checked us it was friendly and understanding

Cons: The hotel shuttle did not run at the time we needed it to. We specifically chose this hotel for the park & ride. One front desk man said water was complimentary and the next said it wasn’t!

Cons: I paid $25 more for this hotel because it was supposed to be a casino hotel. The casino consisted of four slot machines and a video poker machine. Not cool!

Pros: Didn't know breakfast came with it. We were not shown which way to our room Not told if there were a place to eat there. Staff soft spoke difficult to hear. I asked her to speak louder several times

Pros: Mattresses are so comfy

Cons: Room was a tad small and tight. Further from airport than expected.

Pros: Close to airport. Reliable shuttle. Very clean hotel. Good bar & restaurant onsite- very reasonable prices. friendly staff. Spacious room with comfortable furniture.

Pros: Nothing special, just a solid, nice clean hotel at an excellent price. Decent food in the restaurant at reasonable prices.

Cons: Airport shuttle is free, but it was an hour late to pick us up because of traffic. You also have to walk 10 minutes through O'Hare with luggage to the spot where they pick you up, and it's hard to find. Not worth it. I suggest taking a taxi. But once we arrived at the hotel, everything was fine.

Pros: Stayed here one night on a trip to Chicago. Was a good value for the money. The rooms are very nice and the hotel is in very good condition.

Pros: The room was nice

Cons: There was nothing obviously listed on the website about the pool area being closed due to covid. However the weight room was open. That makes zero sense. Also the fact that parking isn’t included and costs $15 per day needs to be made clear when reserving a room. Also house keeping attempted to open my door hours before my check out time. She did knock but then proceeded to walk in even though I responded to the knock.

Pros: Staff was in point and fun. Joked with one staff member(manager I believe) about his tie and we chatted like old friends. Young lady who checked us in gave us cookies! Rooms were clean and quite, even with two conventions going on across the street.

Cons: With it still being covid season, kinda, the house keeping had to either be requested or comes after three days. This is pretty standard now, no matter the hotel so no biggie. Could smell weed here and there outside or in elevator-again, this just became recreational for the area and there was two conventions going so this was also expected. Nothing against the hotel at all, just sharing a real life review. I think the hotel did great over all in this odd odd world we live in! Much better than other places I’ve stayed lately.

Pros: Clean

Cons: Not worth it for $200 per night. The hotel is a bit old.

Pros: Room was adequately sized and clean. Good climate controls. TV had access for personal devices if desired.

Cons: The futon was challenging to pull out. It felt as though we were going to shatter the couch frame! Wi-fi is a paid add-on; we used phone data instead. It would have been nice to have a separate sink outside the restroom for multi-person use.

Pros: The hotel was clean and the staff was wonderful

Pros: Staff very friendly.

Cons: It looks a little outdated

Pros: They had a running shuttle to the airport

Cons: Parking is not free.

Pros: The rooms were very spacious and had modern decor.The front desk staff was very nice and helpful!The bathroom was a nice size, small tub but everything was very clean!

Cons: the mattresses were too hard. The pillows were very soft so if you like firmer pillows bring your own. There was a large coffee stain on the carpet by the nightstand. Buy the parking pass if your going in & out, it is $29 a day. Pool & hot tub were closed

Pros: Cleanliness, amenities,,breakfast was available at hotel which was delish! Very friendly & accommodating staff. I stayed at Hyatt last week & that was a disaster & more money.

Cons: No

Pros: The restaurants and stores nearby.

Cons: N/A

Pros: They give you amazing chocolate chip cookies when you check in. Staff is very friendly and helpful.

Cons: Need new beds. I kept rolling to the middle because the bed was sinking in the middle, my back is still killing me.

Pros: The warm chocolate cookies, and the fact that Gibson's Chop House is located in the same building and my son and I could walk to it to enjoy fabulous meals

Cons: No

Pros: Room was spacious and the staff was very nice

Cons: Could hear all the planes taking off from O'hare. Checking in process was difficult due to competing parking/registration space from the restaurant in the hotel. Parking available for 17 dollars a day (a little pricy)

Pros: location to the venue that we had plans to attend.

Cons: stayed at a couple other doubletrees and they were more up to date.

Cons: No free parking

Pros: Staff

Pros: Fast check in with warm cookie

Cons: I was under the impression that the breakfast buffet was included when I reserved the rooom. I would not have eaten the awful buffet if I had known that it cost $20 per person plus tip. It was literally disgusting. I will never book at this hotel again.

Pros: That it was across from the convention center

Pros: It was easy to access from the parking garage and the Event Center across the street.

Cons: There was no notification that there would be a protest going on outside the night of my stay (9/22/17). They shouting and police sirens went on until 10:30pm.

Pros: Very courteous staff

Cons: Toilets need renovation

Cons: Parking

Cons: I didn't like the arrangement of the furniture in my room. It was facing the back of a parking garage so it was noisy most of the time. Also, the water in the shower took AGES to warm up. I had to let the water run at least 15 minutes before showering.

Cons: Treadmills were not in good shape

Pros: The people were very friendly and helpful, the rooms were beautiful and clean. As far as location, the train station was a simple walk up the street and took you directly into the center of the city. Dinning was pricey at Gibson's but it was delicious and the service and food was wonderful.

Cons: More reasonably priced dinning areas are quite a distance up the street, which left your options fairly limited if you wanted quick and cheap. And even if you made the walk your options were limited.

Pros: Location was perfect to catch a train to Chicago. Staff was friendly and very helpful. Late night food in the lounge was very good.

Cons: Hot tub wasn't even bath water warm and the pool was cold. We found used soap on the bathroom counter when we checked in. We had to pay two days of parking because we went over 24 hours. Since the hotel suggests parking early and taking the train into Chicago, it would have been nice to get some validation for part of the parking time. They told us there would be additional charges if we parked and left for a while then parked again, but no warning about going over 24 hours of continuous parking.

Pros: The hotel, staff, and location are great.

Cons: But for the second year in a row on a Saturday night the fire alarms went off in the very early morning evacuating the guests. So in a good hotel we failed to get a good nights sleep.

Pros: All in all a great experience. If you're wanting a hotel close to the airport this is great, it's not really close to anything else. Breakfast wasn't included and I think at the price it should have been. Besides that, I enjoyed my stay very much.

Pros: Was warmly welcomed with a friendly smile and great service at the front desk...and enjoyed the warm cookie on my way up to my room. The bed was comfortable and had a good night sleep.

Cons: Wish the parking was free and not confusing when parking. The room was clean, but could be updated with a fresh new look...a little dated.

Pros: It was in a fantastic location. We could walk almost anywhere from where we were staying. Spacious room with nice amenities. Surprisingly quiet stay despite the fact it was during the weekend of Chicago Comic Con. And the service was good as well. Overall, a nice, comfortable hotel, but nothing super special.

Cons: As the same with everyone else, parking really takes a toll (pun slightly intended). And I guess, for the price, I expected something just a little nicer. You're mostly paying for the convenient location, which granted, it is. I would stay again but only after exploring other options.

Pros: Clean, king bed, rate was okay. Parking was relatively cheap.

Cons: Location was poor for getting anywhere, limited food in the area, Starbucks inside hotel was unpredictably open/closed all weekend apparently at random. Internet was expensive, and I had to pay $12.95 per day per device, so my wife and I had two phones and two iPads, very expensive, so limited connectivity. Parking was only relatively cheap if you didn't use your car all weekend; hardly anything in walking distance, so cab or pay double for parking to take your car anywhere. Location very difficult to access from freeway; you have to drive past restricted exit, get off, turn around, get back on, drive back to hotel exit. We will not stay there again.

Pros: I was stranded in Chicago overnight. Staff was super friendly and had necessities available for guests. I didn't plan this stay, but I would definitely stay again.

Pros: Clean great customer nice atmosphere

Pros: Rooms were clean and spacious, a bit dated but everything was working. The shuttle to/from airport was the major reason we selected this hotel. Staff was very helpful and allowed us an early check in/out.

Cons: Lack of food available in outlets, due to Covid staffing issues most likely.

Pros: great place. way to nosey. got very little sleep.

Cons: un sure....nose is nose

Pros: This property has a great location for travelers who want easy access to O’Hare. The shuttle runs every 30 min. The rooms are a great size and beautiful bedding. Friendly staff and all the necessities made it the perfect resting spot when our flight canceled. Highly recommended.

Pros: Cleanliness, staff and room.

Cons: Nope. All was on point.

Pros: The staff at this hotel is amazing. Shuttle bus driver, front desk and bartender were all great.

Cons: Nothing. Loved it so much I am going to fly through Chicago whenever I have to overnight between flights.

Pros: Very clean. Great room

Pros: The good was the location and the room was clean and has decent size.

Cons: The bads are many, you have to pay for parking and for WiFi all hotels around the world give you free WiFi, no complimentary water, no coffee machine and someone called me the guy at the desk didn't ask who called. TV image was scrambled couldn't watch tv

Pros: 24 hour shuttle to and from the airport.

Cons: It was difficult to figure out how to turn some of the lights on. Also, one of the reading lights above the bed (on my side) was burned out.

Pros: The staff were very friendly and helpful. The room was spacious and clean. A very comfortable night.

Pros: I booked this hotel at the last minute. I was more than pleased with my experience with the hotel. The hotel staff was courteous and helpful. My room nice Location is excellent and very close to the airport. Would recommend this hotel without hesitation

Cons: No concerns with this hotel

Pros: Location. Shuttle services.

Cons: WiFi was not free unless I had misread something.

Pros: Easy to find...and for all the above reasons I liked the hotel.

Pros: Conveniently located close to Ohare. Airport shuttle.

Cons: Nickr and dime you for everything. Only hotel in recent memory to charge for basic internet. Absurd breakfast prices.

Pros: Very very nasty

Cons: There was not anything to like

Pros: Beautiful hotel. Large rooms. Very clean. Staff was very accommodating and pleasant. Shuttle to the airport was right on time and very convenient. Bar drinks and food were excellent.

Cons: No

Pros: The staff was extremely courteous and professional. The gentleman that checked me in was very gracious and attentive.

Pros: Customer service was awesome. Location is very close to the arena. Room was very spacious. Bed and pillows were VERY comfortable.

Cons: N/a

Pros: This was the best hotel experience. I've stayed at and frequent a lot of hotels usually the Hilton and Hyatt or Sheraton and I have to say this hotel by far had the best hospitality! I was stuck in Chicago for 2 days and they took care of me and my son.

Cons: They refused to refund my money which I have not checked inn I cancelled my booking an hour later after I booked.

Pros: 1. first handicapped room given was funky. 2. second room was on a different floor 3. air conditioner did not work in second room well 4. toilets are too low 5. no micro wave oven 6. charged for water and parking

Cons: only good thing was it closeness to Arena

Pros: clean, access to O'hare

Cons: No pool, pay internet

Pros: The hotel is very conveniently located by O'Hare and the staff was incredibly nice and very helpful. The building and facilities are a bit dated, but nothing that would prevent me from returning. It had everything I could ask for along with convenient airport shuttle. Nice bar and restaurant too.

Cons: I can't really nitpick anything of consequence. The rate was not very low, but I did book this last minute due to flight cancellation.

Pros: room was quiet and had good black out drapes

Cons: breakfast was about $20... not worth it

Pros: Room was spacious and clean. Also, great customer service!

Cons: I liked everything!

Pros: The room was clean. It looked clean. It smelled clean. The bed was comfortable. The room was quiet. I would stay here again.

Cons: My room was in need of a better update. The room looked very modern but had a lot of qwerks. The room had 2 TVs but only one of them worked. We did not complain but notified the staff and they were going to fix it. The toilet tank cover was not correct for the toilet. At the corners I could see into the tank. The room was separated into 2 rooms by a door with a bathroom in the middle. The bathroom door had to be closed in order to get from the bed room to the sitting room. The overall hotel had very modern finishes but some of them were poorly executed. For example the wallpaper was very trendy but sometimes the pattern was lined up and sometimes it wasn't. Overall the staff was great and the room was clean and compfortable. If you need a quick overnight stay, this place is great.

Pros: I Had a great stay and I was well taking care of. I Missed my flight and had to stay in Chicago but arrived late to the hotel. My flight was booked for 7 the next evening. The staff.arranged for me to stay a while longer so I could rest. I'll be staying with them every time I am in Chicago. thanks a million.

Cons: No bad comments to say about my stay.

Pros: Rooms were spacious and clean. I wouid recommend the restaurant, although they are not cheap. The exercise room was well equipped.

Cons: Charge for internet service

Pros: Convenient location, staff was extremely nice and helpful.

Cons: No exhaust fan in bathroom just a big hole. Problems with the cooling system.

Pros: Every thing was great. The only flawl was that the toilet was stopped up, and was slow and quircky even though they sent a maintenence. man to try to fix it. Since we were only there one night it was no big deal.

Pros: I really appreciated the shuttle service to the airport and the friendliness of the shuttle drivers,=.

Pros: Room was great, very comfortable.

Cons: they charge extra to have wifi in your room

Cons: the bathroom smelled like urine

Pros: I love the rooms, the pool, outside patio area, the inside bar and sitting area it was a really great experience. The fact that there’s a lot of things walking distance is a plus

Pros: Everything was great. The beds were comfortable and the room was spacious. Great overnight stop on our family vacation. I stayed once before for a work conference and just had to come back with my family.

Cons: The only bummer was, my husband was not allowed to bring me up a drink from the bar while I stayed in the room with our kids.

Pros: The hotel has a nice setting. Pool area is lovely as well

Cons: The room need so comfortable pillow

Pros: Location

Cons: The pool , I picked this place specifically because of the pool and the water was freezing, wife couldn¿t get in !! I was very disappointed, to pay so much money and not being able to enjoy the amenities

Cons: Parking rate was way too high, considering the hotel was way out of the city.

Pros: The location was okay. If you want to stay close to the airport then this the place, even though everywhere you go to in Chicago you'll still be stuck in traffic it's something to think about.

Cons: The bed seemed like it wasn't fully done. There wasn't no pillow case on the pillows. Also, I had to come down to see what's going on with pillow case since the frontdesk didn't call back like she stated. The shower soap dispenser had old soap build up.

Pros: No ESPN in my room and the Nets where playing the Bucks had to watch game at the bar. Sucks when I want to watch it in my room? ESPN is basic cable so you guys might want to look in the mirror.

Cons: No ESPN in my room Basic cable

Pros: Everything was amazing!!!

Pros: The staff was very nice.

Cons: Parking in the garage across the street from the hotel isn't convenient. The floor inside the room was dirty, my mini-fridge made such a loud clicking noise I had to unplug it, and very few channels were available on the tv.

Pros: Location

Cons: Its loud area need be improved

Pros: Aloft hotels are our absolute FAVES, but this one lacked a bit. I do have to give them a little grace as we did come in when a huge snowstorm hit that shut down the majority of Chicago, so take this for what it is. Thank God there is at least a bar!

Cons: Since we came when the town was shutting down, there was nothing open to eat/order food. We ended up getting cereal from the front desk but they didn't have any spoons and then they couldn't find milk. It was a mess. And the drinks took FOREVER to get.

Pros: Cleaning

Cons: No

Pros: Great location and very friendly staff and shuttle drivers. Nice having some fresh breakfast options and free coffee in the lobby.

Cons: My daughter found a hair on her mattress (not hers). They say they are doing "extra" cleaning for COVID, but it wasn't as obvious as at other hotels I've stayed at. (Things like putting the TV remote in a plastic sleeve, sanitation sticker on the door jam, extra wipes in the room, etc.) Mattresses are on a platform, so they slide when you're sitting up leaning against the headboard to watch TV or read. There's no where else to sit other than a desk chair.

Pros: Right in the beach, good atmosphere, chris is great. Used him during beach service. Excellent service

Cons: Windows in the room were very very dirty.

Pros: Clean

Cons: No

Pros: Nothing!

Cons: Not free parking and not included breakfast, parking fee was $33 per night and breakfast need to pay.

Pros: Bed súper confortable and I love they have ( a shuttle) transportation from the airport to the hotel.

Cons: Everything was perfect for me.

Pros: Nothing everyone in this hotel was very rude we had no towels in our rooms, the waste baskets had no garbage bags in there.there was no microwave in the room either. I would never go back to this place. No attendant had name tags on at all. Very poor cust

Pros: Great staff, nice modern room.

Cons: The room initially smelled like smoke but it aired out pretty quickly.

Pros: Worst hotel. Poor management. The general manager Lis UNPROFESSIONAL and DISHONEST.

Cons: Worst hotel ever. UNPROFESSIONAL and DISHONEST staff andgeneral manager. DO NOT RECOMMEND

Pros: Pros: Nice area surrounding the hotel Modern décor and amenities Very close to great food options and a 3 min walk to the outlet mall across the street Friendly staff Skywalk from parking structure directly into hotel Comfy beds Reasonable pri

Cons: Thin walls Worse sleep we ever got in a hotel since we could hear footsteps, conversations in other rooms, elevator dings, toilets and showers in other rooms Someone set the alarm clock in the room to go off at 3am, unbeknownst to us. Parking is extr

Pros: Close to Ohare Close to shopping Close to restaurants Friendly and Professional Staff

Cons: $25 overnight parking

Pros: Great stay! Very nice staff and the rooms are clean and have everything you need. Would stay again.

Pros: Location

Pros: Walking distance to restaraunts and bars and amazing water pressure in shower.

Cons: Wasn’t enough towels in room

Pros: Spacious clean room, great location staff was great!

Cons: No breakfast as advertised, bar closed,

Pros: The Pictures online

Cons: What I did not like was the inconvenience of the location. Unfortunately, I had to book at another hotel due to not being able to find this hotel. Upon booking I called the hotel to verify if they had valet parking. I was misinformed.

Pros: location to dining and nightlife.

Cons: girl spoke low checking in very hard to hear.room had a very bad odor and was located on the highway side of building and heard all night trucks and traffic.

Pros: The facility was clean. The front desk was very helpful and it made checking in and out very easy. The bed was very comfortable and the hotel was quiet.

Cons: Only issues we had was no remote in the room for the television. The phone inside the room was not on. The ice machine was located on a different level.

Cons: No way to charge your devices. Being located in a place like rosemont with tourism, travelers and so close to ohare...this is crazy! I've been to hotels in small towns, and they have USB built into alarm clocks and lamps, etc.

Pros: Awful experience with this hotel!!! Never go again!

Cons: Front desk rudest person!!!

Pros: Was a newer hotel. Shuttle would take you to convention center.

Cons: Staff was uninformed and poorly trained. Rooms were noisy from events outside. Air conditioning was full of pollen and caused health issues for me and my wife.

Pros: Location close to airport

Cons: Rooms with dirty carpet Poor information around hotel shuttle. Seems you need to call for pickup, but not mentioned anywhere

Pros: The room was spacious and clean.

Cons: The heater/air conditioner was loud in the room.

Pros: Room design and comfort. Bar/lobby area. Gym and pool

Pros: he hotel is new and modern with nicely appointed rooms. conveniently located near the airport with plenty of restaurant and entertainment options nearby.

Cons: HVAC in room was noisy. Sound of airplanes could be heard all night. Difficult to find entrance of hotel.

Pros: 106 dollar for a clean room

Cons: 33 dollar parking fee makes the hotel fee an expensive stay. Just another way to charge more especially if the car stayed on the aloft property. BS really

Cons: The pool close down when we got there but got free cancellation without penalty which was good

Pros: Location was very convenient for the activities we had planned. At least two very good restaurants within easy walking distance.

Cons: Difficult to find, even with GPS, because of blocked off roads. Confusing parking structure available across the street. On-site parking was limited, but fairly priced.

Pros: The design and architecture of hotel is aesthetically pleasing and the beds are highly comfortable

Cons: Staff was not hospitable and seemed annoyed to help or make suggestions to local venues. Talked to three different hotel receptionists and none of them left me wanting to return.

Pros: Good location for shopping and dining. Out of towners: you are not downtown Chicago at this hotel. The train is within walking distance. Beds were very comfy and towels were great.

Cons: Room was not super clean.

Cons: Parking is a bit difficult, having to validate parking everyday ia a pain but the hotel is beautiful, clean and comfortable

Pros: Location was good for an early morning flight

Pros: They charge for parking???? That's ridiculous

Pros: Free coffee

Cons: The heater was so loud and rattled it woke me up in the middle of the night, I thought an airplane was landing outside the building

Cons: HORRIBLE!!! First, I rate your hotel with NO STARS - It appears that I gave you more on the last page. We were a party of 4 adult family members looking for a room near O'Hare airport with two double beds to sleep in for 5 hours before flying home. Upon arrival we were told by the desk clerk (who cleverly concealed her identity by not wearing a name tag) that our confirmed reservation was "only a request", and all she had was king bedded rooms. I asked her if she was giving us two rooms and she said no, she had only 3 rooms left, but 4 reservations. It was AWFUL in every way. I felt like I was in a cell block. My son slept on an aerobed, & my brother on a window seat. The county jail would have been better. I will never return and will tell everyone I know to avoid your brand like the plague unless they like liars, unpleasant/ unfriendly staff, the noise of a running toilet all night and a sterile, ugly atmosphere. P.S. Readers - I am a hotel professional of 38 years and know of what I speak!

Pros: I stayed here during a conference that was being held at the Westin O'Hare about 1.5 miles away. It was clean, comfortable, and most of all, affordable - even with Ubering to and from the conference every day, I saved a good 30% off of what I might have paid had I stayed at the Westin. Staff were great, the room was nice enough, and I really enjoyed the gym and pool. Lots of good delivery options via UberEats and other local restaurants, so I didn't go hungry. There's also a Target about a 10 minute walk away, which is basically heaven for me. I'll be staying here every time I head to Chicago, assuming the price stays this low!

Cons: The bed wasn't super comfortable, but they made up for it with lots of varieties of pillows. Breakfast was a bit sparse - think super thin microwaved bacon and boxes of cereal - but for $10 I wouldn't expect much else.

Pros: Bed bugs. And I told them and they never called me back. We couldn't sleep from itching

Pros: The bed was really comfortable, and the amenities in the room are perfect for an overnight stay for a weary traveler just coming in to O'Hare from a long trip.

Cons: It might be helpful to have more than one shuttle van to go to and from the airport. The 7:30AM shuttle bus filled up before the 7:30AM departure time, so I had to wait wait for the 8:00AM van, which was a little bit late, and I didn't end up leaving the hotel until 8:15AM, which is the time I was supposed to catch a bus to go on for further travel. Perhaps at peak times if there were more than one van or some sort of sign up the evening before to get a sense of how many people need to use the shuttle, it would allow guests to take the shuttle they need to arrive (as close as possible) to the connections they need at O'Hare.

Pros: Bedroom and bed comfortable

Cons: The waiting time for transfer was too long 28 minutes

Pros: It has an old Chicago cool feel. Unexpectedly . Close to decent food and casino. Clean. Staff is well trained and friendly.

Cons: I didn’t notice the hotel shops on checkin so I bought 3.00 waters from the vending machine s all week and they were half price at the store. My fault. It was my sons 21st birthday so rehydration was paramount . It got exspensive. Wow, still hung over. Thanks Chicago!

Pros: Everything

Cons: Nothing

Cons: Charge for parking.

Pros: Friendly staff

Cons: GPS couldn’t locate the property.

Pros: Check in. Nice experience. Same with checkout.

Pros: The size of the room was nice, it was large.

Cons: The staff was uninformed and some were borderline rude. The ice machine on the ground floor wasn't working. The agent at the desk said there were ice machines on the 1st & 5th floor. On my way to the 5th floor a guest informed me that there were in fact ice machines on every floor. The property is not in good condition. Sheraton used to mean luxury.

Pros: I got stuck at the airport because my plane landed late and I missed my connection. So glad I chose Four Seasons because the taxi was quite expensive - $18.75 before we even got off of the airport! Thankfully, Four Seasons was just another mile or so away. I couldn't find the shuttle at the airport and it was already late so chose the Taxi.

Cons: Hotel advertised Breakfast included but there was none, not even anything wrapped up. There was coffee in the room to make. I had. not eaten all day so I was looking forward to a breakfast.

Pros: Location to everything

Pros: Shuttle driver has good customer service

Cons: No breakfast or coffee in the lobby provided. Halls were smelly and lobby uninviting. Staff at check-in unwelcoimng.

Pros: Very comfortable. Very clean. Close to the airport. Taxi service available.

Cons: Pot smell in hallways.

Cons: The hotel is not clean at all. We had a mouse come into our room early in the morning. We checked out immediately after that. Worst hotel I have ever stayed at. I have a video of the mouse in our room too.

Pros: proximity to airport

Cons: hotel and room were not clean. tub drained slowly.

Pros: Coffee in room, towels and shower supplies available.

Cons: Over night Temps plummeted don it was cold in room despite heater on. No extra blanket in roo...

Pros: The staff

Cons: I booked this hotel for the shuttle to the airport and they confirmed a fee days before that the shuttle was running. When checking in at 8 pm, they informed me that the shuttle was suspended. I was left frantically searching for another option.

Pros: Absolutely nothing was good with this place

Cons: Website says pool is open, get there and it¿s closed for the rona. I¿ve honestly stayed in nicer motels for $-- a night. This place reeks of gas when you walk in. Half of everything you see is broken. The showerhead is like belly high for me.

Pros: Nothing it was dirty I had to Go get anything I. Needed as all services were closed

Cons: Dirty rude staff

Pros: Friendly, accommodating, and effficient staff. Nice rooms, too!

Cons: Everything was good!

Pros: The proximity to the O'Hare and the shuttle is fantastic!

Cons: Reeked of Marijuana in the halls! The front desk clerk was not friendly in the least (she almost seemed bothered that I was checking in). There were shady characters in the lobby who appeared to doing a drug swap. It was dirty and a disgrace to Sheraton.

Pros: Lots of privacy

Cons: I didn’t like the fact they didn’t have the staff come by the room to drop off new linen abs nothing was open in the hotel. They also charged me two deposits even though I just rebooked them same room

Pros: Front desk lady was very nice.

Cons: This hotel could use some updating. The shower did not drain in the tub while showering.

Pros: Costumer service

Cons: No

Pros: Location n staff

Cons: Bed was squeaky, bed too soft and bad on my back!

Pros: The bed

Cons: The tv wasn’t working

Pros: The staff was AWESOME! It was exceptionally clean! The shower water pressure was SUPER. And I repeat the staff could not have been more helpful and accommodating and I was there during a surge in Covid-19.

Cons: The place is huge and my room was as far away from the front desk as possible which was quite a walk. I walk miles everyday so it wasn't a matter of the physical effort, just the inconvenience.

Pros: The staff's willingness to work with trvaelers. Their friendliness and courteousness.

Cons: N/A

Pros: Nothing I only book for the pool and it wasn’t open so I basically wasted my money.

Cons: How the staff lied

Pros: The location

Cons: The hotel was dirty and I had to leave and find another hotel in the middle of the night horrible experience.

Pros: Nothing

Cons: I hate the rooms, the smell of the hotel it make me feel like I’m in a motel, and the location on the gps keep taking me around in circles and the in the back of the hotel

Pros: Bed was comfortable

Cons: No airport shuttle - cut due to Covid19 but was advertised when I booked

Pros: Cleaner then the first hotel

Cons: Balcony doors don't open for you to get clean air

Pros: Everything

Cons: I think everything it’s good

Pros: Nothing! Smelled like bedbug spray, vending machines where all empty and pool was closed after I specifically called to ask if it was open. Left!!! Oh and shuttle service wasn’t running and there was a $15 charge to park your car while you stay!

Cons: Nothing

Pros: Very clean, spacious, had an indoor pool, fast WiFi and free parking

Cons: Maybe a little far out from downtown Chicago but as far as the hotel itself.. it’s perfect

Cons: Room was cold & heating didn't work

Pros: location / shuttle / park sleep fly

Cons: long walk to rooms

Pros: We were looking for a hotel close to O'Hare for an early morning flight. Four Points was a perfect fit! The staff was attentive and polite from our very first steps into the lobby. Sometimes, you see dust and dirt accumulated in the corners but not here

Cons: A full size coffee pot in the room would be nice.

Pros: Price. Location.

Cons: Nothing that I did not like.

Pros: Location to airport, free shuttle, free coffee in the lobby at 5 am, helpfulness of staff

Cons: No

Pros: Nothing

Cons: It felt like I was staying in a cheap motel. The beds were hard. The room seemingly hadn’t been cleaned prior to my stay, there was garbage left from the previous guest and hair in the shower and on the toilet & a towel hanging in the closet.

Pros: Shuttle is prompt to and from the airport. Front desk people are great!

Cons: Housekeeping telling ME I have to use a different elevator because they were using the one closest to our rooms and the parking lot!

Pros: Distance from airport; shuttle, when available

Cons: No refrigerator/microwave in room; when there was an issue with the shuttle, the front desk staff were cluelesd; when I ordered food to be delivered, front desk staff refused to call my room, as I instructed the service,to make me aware the food arrived

Cons: We could not get a accessible room / never had a problem before in getting handicapped accessible room / no solution claimed we booked a king room.

Pros: The room and the cleanliness

Cons: My filter selected free breakfast.. at this location breakfast is NOT FREE.. I also selected free parking and at this location parking is NOT FREE..

Pros: Good for incidental stays.

Cons: The room had a smell when I arrived. The buffet breakfast is underwhelming for the money they charge.

Pros: Location was good when flying from Ohare

Cons: We waited almost an hour for shuttle to get us at airport and had to call twice before they came.

Pros: Bex

Cons: I could hear guests in next room, it was loud, front desk not very friendly.

Pros: They provide me with all I requested. They make sure I was ok.

Cons: It was perfect

Cons: Everything

Pros: Location

Cons: Lamp did not work Heat/air controls did not work No fridge in room No microwave in room Pool out of order

Pros: Price, price, price! It was also close to the freeway and my final destination.

Cons: This was a very BASIC type of hotel, 2 Star at best quality!!

Pros: Inexpensive, yet comfortable and quiet

Cons: You’re desk clerk did very well, but front desk was understaffed.

Cons: Yes dirty mop water bucket 3 days in row in stairwell. Room on 2nd floor odor of marijuana so bad set off my sister's asthma. She had to sit car until I got myself ready for the day.

Pros: I enjoy the hotel, the staff, and the restaurant.

Cons: The only thing I could say about the hotel is that there are certain rooms that sit near the interstate that need better windows. The sound of the passing cars and semis is so loud I have a hard time sleeping when I end up in one of those rooms.

Pros: location, 24 hour shuttle from ORD restaurant attached, staff

Cons: not as clean as I expected (room)

Pros: Check-in and check-out was convenient. Easy access to airport.

Cons: The toilet was dirty, it had NOT been cleaned properly at all. There was congealed urine spots on the toilet seat, which I had to clean and try to disinfect myself. We had left the room in the morning & housekeeping did not come to clean the room until 5:30pm, at which point I asked that only the bathroom be cleaned, because we had to get ready for an evening event.

Cons: The hotel was listed as pet friendly. When i arrived with my dog they said it wasn't pet friendly.

Pros: They did have a great pool!

Cons: I did not like showing up and being told we had to pay for parking. There is no other place to park except the parking lot so it's unfair for them to charge for parking. This should be on their advertising so it's known ahead of time that parking is extra

Pros: Located close to airport

Cons: Heater didn't work Couldn't get the shower or bath tub to turn on and they told us they were going send a guy and didn't. Management don't seem to care about ther customers. This was a waste of money

Pros: The location - I needed to be close to O'Hare airport.

Cons: Where to start - very basic accommodation for a Sheraton. The hotel restaurant was not very good. The beds were very uncomfortable. The bathroom is old and outdated and had a broken drain. Room was on the small side. There was no warmth to this hotel.

Pros: Room, bed

Cons: Shower tub did not drain quickly

Cons: Reception staff did not listen when asked to have our room cleaned When we returned after 2 hours were apologetic but blamed the other person at theses kids Had other issues but your space will not allow further comments

Cons: The hotel charges the customer 12.00 per day for parking?.... Will not be using this hotel chain again.

Cons: I have 2 $10.00 charges on my bill and I do not know what it is for.

Pros: Nothing

Cons: I booked my stay for the wrong dates, and this hotel refused to give me a refund. I will NEVER book with this hotel chain ever again.

Cons: It states that it's 1/4 mile from the airport, but that's as the crow flies from a far away runway edge! It's more like 4-5 miles, but was still a short reasonable shuttle. My stay was due to a missed connection.

Cons: I didn't know that I had to pay for parking. It was not included on the page.

Pros: we tried to stay here despite plans to be in the city every day. That 40 minute drive was not great, and we still ended up paying a bunch for paring when we got there. Clearly this hotel is centered around airport traffic and overnighters for that. not great for families or vacationers at all, really.

Cons: No pool.

Pros: It was comfortable and really nice staff!

Pros: It was a roof over my head, that's about it. The shuttle service was a plus I guess.

Cons: Poor customer service, the bathroom needed to be remodeled, beds NOT comfortable.

Pros: Lobby was looked nice! Pillows where comfortable.

Cons: The first room was dirty, had the window open and stuff from the past guest in the closet. The second room was better but still had items left from past guest. At the hotel restaurant the glass of tea had a molding lemon in it the waiter took the glass dumped it and refilled the same glass. The food was not good and seemed to be old before it was prepaired. Even though the hotel was under construction there seemed to be repairs that needed to be done. There seemed to be missing ceiling that where missing, and holes in many walls not only in the halls but also in the room. The hotel is marketed as sound proof but you could hear everything going on in the room next to you and in rooms as you walked down the hall.

Cons: The shuttle from O'hare never showed up and I took a cab. The shuttle in the morning to O'hare broke down on the way and we had to be transferred to a different one

Pros: It was close to the airport where we needed to be to catch our morning flight home. The r

Cons: We had to switch rooms 2 times because of different issues with each of the rooms before the 3rd room was good enough. It’s ok for a night, but I wouldn’t stay long term.

Pros: The room exceeded my expectations but the bathroom/toilet had broken, it needed to be fixed

Cons: I have stayed at so called brand names hotels, didn't meet my expectations considering the money I paid but this hotel was exceptional compared to the price

Pros: Everything

Cons: Everything

Cons: Hay booked this hotel because oh hotel shutle that never show up at the airport i wrote 3 mesages with the arrival time they never replay and i called 2 times from the airport they never puck up. The room was besides the ice machine the noise at night was amberable and the bed was too small. The hotel lobby was a mess with a lot of people complaining and spilling things

Pros: The staff was amazing With the small things I've noted would not stop me from staying here again.

Cons: Crumbs left from previous guests located by window and under bed frame. Just a small oversight by housekeeping. When you have several rooms things will be over looked. Breakfast could be changed instead of the same Breakfast everyday. They should have one severing spoon for each item that is on the breakfasts line.

Pros: There was not to like about this hotel the room where nasty the hotel smelled horribly worst hotel ever

Cons: Everything was horrible

Pros: Room and cleanliness

Cons: Check in was horrible, staff was always in phone, make to wait long. Response is very bad.

Pros: Bed was good

Cons: 1. Hotel didn't provide shuttle service. I called three times asking for shuttle. Finally I had to take a taxi. It wasn't late, 8:30 - 9:30 pm. 2. Breakfast wasn't served at all. They gave me a "breakfast bag" with one muffin. 3. The clerks were rude.

Pros: Location

Cons: Hallways seemed as though they were not vacuumed. Unpleasant odors in the hallway, doors that stick.

Pros: It was a place to stay at 1am until I had to leave at 7am.

Cons: It was dirty, the elevator was missing number buttons and there was constant fighting in the parking lot. The parking lot was also flooded in the morning to get on the shuttle.

Cons: Had a delayed flight. Just needed a place close to the airport to sleep for 6 hours. The front desk was rude. I get to the room and there was a dead bug on the bed sheets. I should of slept at the airport. Would not recommend.

Pros: Location and staff

Cons: Yes, this is NOT a 3-star hotel. The rooms were not cleaned during our stay, there was no free Choice Hotel continental breakfast, the bed broke, the microwave was inoperable, the cleanliness of the hotel was not good at all.

Pros: Leaving...

Cons: No breakfast offered, no coffee anywhere in the building, all ice machines were off. No remote control - I checked in around 8:00 pm. Called down to get a remote and it was delivered as I was going to sleep. Elevator looked like it hosted a mud-wrestli

Pros: Nice room setting, quiet location, and well decorated

Cons: No clean towels housekeeping had no time to do laundry. Carpet was filthy in the hallways no vacuuming was done. Can smell people smoking in their rooms. Parking lot small.

Cons: The clerk didn¿t say much at check in including the check out time. The toilet seat was faded badly and my daughter was afraid to use the toilet. Wouldn¿t recommend.

Pros: Location

Cons: Cleanness, no breakfast or airport shuttle even dough it is advertised with breakfast and airport shuttle.

Cons: Carpet Stanes

Pros: Close to airport

Cons: No food nearby

Cons: The room need a deep cleaning we found long string of brown hair on the desk and on the bathroom floor.

Pros: Location to ohare

Cons: Hotel staff was not wearing masks. Hotel room did not appear clean. Our toilet seat was broken and held together with large yellow tape. Unlikely this tape is changed per guest. Bagged breakfast not available till 6 am and no shuttle to airport.

Cons: My room was not cleaned there was pizza on stand when I walked into room and garbage on table didn¿t even stay the visit checked out I was so grossed out.

Pros: I use this hotel because it is within sight of the rental car facility and the price is reasonable for the services offered.

Cons: Lack of snow removal from the parking lot. The hotel guests were left to fend for themselves with the parking lot full of snow.

Pros: Mini-fridge & microwave, clean, well maintained rooms with newer decor.

Cons: Parking goes fast

Pros: Needed location close to airport .

Cons: Was upset when told that you had shuttle service to/from airport only to find out you stopped that service last March. PLEASE inform your reservation operators that you have NO service to airport and clients will have to use Urber.

Pros: Very clean, staff was very helpful& respectful

Cons: The location. Rooms are small.

Cons: Lots of noise late at night , No shuttle as advertised No breakfast as advertised

Pros: Location,easy on and off. Parking

Cons: The maskless homeless looking people sleeping in the lobby, night and day

Pros: Free parking Very clean room

Cons: no coffee maker Key card did not work first time TV remote did not work A replacement did not work well Grab and go breakfast very skimpy

Pros: Staff allowed me to print a document off of their computer since the business center computer would not print. Room was clean. No problems encountered.

Pros: 1 location was close 2 staff was great.

Cons: PLEASE NOTE: I USUALLY LOVE THE BW HOTEL, BUT THIS ONE WASN'T UP TO MY STANDARDS 1 the elevator by my room didn't work 2 TV channels were fussy 3 I was told they had HBO and they didn't 4 the bath tub was backing up 5 some of the baseboards weren't

Cons: Poor customer service, nostaff were wearing mask. Check in the clerk just took my name and handed me a key card. No greeting, nothing explained...wasn't told about the grab n go breakfast and times,or anything for that matter.

Pros: Proximity to airport

Cons: Doors did not locked. Rooms were dirty. Sheets were stained.

Pros: Clean room and easy to find

Cons: The front desk checked me in while listening to music on her headphones ... did not look up at me or ask me for any ID or a CC...then mumbled how to get to my room - when I asked for clarity she finally looked up and politely repeated where my room was

Pros: It was not too far from the airport

Cons: Lobby was dirty, carpet in the hallways dirty The front desk was sitting in the front of the door smoking. Not very professional.The pot of the coffee maker in my room was missing. Toilet was constantly running water. Will not recommend to anyone.

Pros: The staff respected my privacy and accommodated me with everything I asked

Cons: When I first arrived to the room, I called room service because of the toilet, it was constantly running water and really loud. The receptionist said she’d tell Maintenence but they never came. Luckily I was able to fix it myself!

Pros: Convenient location and price.

Pros: It was inexpensive

Cons: It smelled like a urinal.

Pros: We stayed in room 319. We liked the cozy, clean bed the best.

Pros: Surprisingly updated for a chain hotel/motel. Still, NOT a 4 star range, more of a 3 at best. Fairly updated but, still not up to date.

Cons: No food offerings near by that's affordable, aside from Mcd's

Pros: Location and breakfast

Cons: We found a bug in the bathroom in the morning. The staff didn't ask whether everything was fine, kind of rude this time

Pros: Distance from airport, price. Staff were very nice

Cons: 3 outlets in my room didn't work. Ran out of plates for breakfast. The stuff they call eggs, is not eggs.

Pros: Clean and very helpful staff on check in. The free shuttle to the airport was very helpful.

Cons: A bit noisy with people coming and going at different times but this was to be expected!

Pros: the location and the shuttle

Cons: the beds seemed out of a flop house. They were really uncomfortable.

Pros: The breakfast was amazing

Cons: I was disappointed that parking was NOT free as advertised on the kayak.com and Expedia.com websites

Cons: The hotel shuttle told my boyfriend they were full despite our reservation and wouldn’t let him on. He had to wait 45 minutes in the cold just to get there. Don’t risk staying at this hotel!

Pros: Free parking

Cons: Noise

Pros: We were there only a short time. The front desk staff was very helpful. The room was clean and comfortable.

Cons: There was a lingering smoke smell in the bathroom. In addition, it would have been nice to have queen sized beds instead of full size. It was small for two people to share a bed!

Pros: The lobby was nice and modern

Cons: Mattresses were old and over used. We got keys to the wrong room initially and there were people inside. The pictures of the rooms make them appear much bigger. Our toilet continuously ran. Parking lot is difficult to get through especially with rain

Pros: Clean and a staff that will work with you

Cons: No spa and no adjacently located restaurants as advertised. Fitness room is a joke. Overall more like a motel than a hotel.

Pros: Clise to airport

Cons: Shuttle service was not great, driver was rude, didn't pick us up whete we were told to be, then had to wait another hour.

Pros: I was really unimpressed.

Cons: It took more than 40 minutes for the hotel shuttle to pick me up from the airport, this was after I was told my the front desk they were on there way and it would be 10-15 minutes. The elevator looked like it was from the 1940s and was hard to find.

Pros: Cleanliness. Breaskfeast service person ( attendant )very nice

Cons: Front desk and service. More worried about standing outside smoking than servicing customer. VERY unattentive.

Pros: The Room itself was comfortable. Staff was friendly and apologetic for their terrible parking situation.

Cons: No parking! They rent out parking spaces to park-n-fly customers. More than 1/2 the spots are rented out with no regard to their actual staying customers. Could not find a spot for 30+ min on a Thursday, so I packed my stuff and left for a better hotel.

Pros: Nothing at all. Toilet was not clean, elevator was broken, breakfast was nasty. I could go on for days. Beds were old and I felt springs from bed when laying down. I don’t recommend anyone to stay here felt like I was at a motel.

Pros: Great check in service, large rooms, free airport shuttle at .005 and 0.35 past the hour. All in all a very convenient stay.

Pros: Close to airport

Pros: Staff was very helpful and courteous, the shuttle drivers were prompt and the room was updated with very comfortable mattresses. The bathroom was clean and well stocked with towels and washcloths. We had a great dinner at the restaurant at the end of the building, Shoeless Joe's, which was easy to walk to and open late. With free breakfast, Wi-Fi, and proximity to O'hare airport, can't beat it.

Cons: You did not give me the bill. Please send me the bill to manjeer@gmail.com

Cons: Pickup took thirty minutes. Though I was in the proper spot, they claimed that I missed the van.

Pros: My room was nice once I got into it.

Cons: BUILDING: When I arrived, I literally thought the hotel had shut down because the property and building looked like a mangled construction site. I found the entrance and attempted to check in. CHECK IN DISASTER/ CUSTOMER SERVICE: I gave the girl my name and she laughed at me and told me I was in the wrong hotel. I confirmed the hotel name and showed her my confirmation email. She gave me a confused look and said that I didn't have a reservation because I must've booked last minute... I booked two weeks beforehand. She then told me that she would just run my card and book me a new room- but I had already paid!!!! Then she told me to print out my confirmation email from their computer, but both browsers were so old, it wouldn't pull up my email account. After going back and forth, she had me send my confirmation email to her personal email because the company email wasn't working. She NEVER apologized for the inconvenience. Finally, she gave me a room key, but didn't give me any sort of directions to my room (so I thought it must've been an easy room to find). Wrong. They had a sign that blocked the hallway saying that this part of the hotel was closed. My room was down that hallway. Construction everywhere. Smelled awful. I ended up walking around for a bit in the creepiest looking hotel (think murder movie style with construction and plastic sheets hanging over certain hallways), then just ignored the sign and walked behind it to get to the room. BREAKFAST: I woke up the next morning, checked out, and walked to the attached restaurant for the complimentary breakfast that comes with the room. I got there and the greeter accused me of stealing breakfast (terrible, stale food) because I didn't have a room key. Awesome.

Pros: Van driver went out of his way to help. The front desk staff were courteous and professional.

Cons: The facilities were run down - we had two rooms next to each other. Unfortunately one of the rooms we had entry to had people already in the room.

Pros: Good simple place to stay with close access to airport.

Cons: construction in parking lot was annoying. Tar covered lot, so we had to park next door and walk to hotel.

Pros: Staff was working hard. Price was decent.

Cons: Staff gave us the key to the wrong room, people were already in there. Bathroom was a bit dirty.

Pros: It was a nice stay, I did like the complementary breakfast th

Cons: The Hotel is a lil out dated and can use a remodel

Pros: I liked that the fridge and microwave where available

Cons: Poor water pressure and a lot of noise

Pros: So the good, breakfast for the most part is a great selection, the beds were clean and comfortable, the staff were very friendly and the shuttle service was a life saver.

Cons: There is an expansive amount of construction going on around the hotel (not their fault but something to be aware of), hot water in the showers just doesn't happen which is odd because the bathroom sink 2 feet away will reach at least 10 or 20 degrees warmer, our room was very recently painted as evidenced by the fresh paint smell, we cracked our windows for the first day and it didn't bother us as much after that, and finally that breakfast, while they do have many of the staples to get you by the specialty items of the day are nothing to write home about, you'll get better pancakes and eggs at the McDonalds across the street.

Pros: Nothing

Cons: Water pouring out of light fixture in bathroom. Perhaps explained the disgusting smell of the room, though the odor in the second room was not better. Our two 10 year old children cried because they did not want to stay in a room that smelled so bad. When we complained, we were told no other rooms were available. Had it not been after midnight when we arrived I would have switched hotels.

Pros: Convenience of restaurants attached and proximity to O'hare and Convention center. The staff were very friendly and helpful. When our room keys didn't work originally, the woman at the front desk personally came up with us to make sure the new ones worked.

Cons: Upon arriving we were informed we had been given a room with only one bed, despite having four people listed and requesting a double bed room. Thankfully the staff recognized this and asked if we wanted a different room. There was a late night sports bar connected to the hotel that blocked out parking at night, had to drive to the top of the neighboring parking garage. The rooms were poorly maintained and ancient, with widows that wouldn't open easily and irritating curtains. The air conditioning unit didn't work at all except the fan, consequently the room was ungodly hot and muggy. The elevator was ancient and creaky and felt very unsafe.

Pros: Reasonable price Acceptable room quality and cleanliness Convenient to O'Hare airport with shuttles every half hour Reasonable facilities - breakfast, exercise room, snacks & quick meals (e.g. mac & cheese) for purchase by front desk Nice TV

Cons: Room wasn't cleaned before my stay ... or if it was, it was cleaned very poorly. There was a dirty washcloth hanging on the shower curtain, for example. No shampoo (I assumed this was because of the above, but based on other reviews, maybe shampoo just isn't a service offered by this hotel) Poorly-maintained rooms - missing grout & caulk, minor damage to walls and wallpaper, Check-in was a disaster; the desk clerk kept asking for a "voucher" that Kayak had theoretically sent me. Eventually, another member of the staff told her to just ignore it and I was allowed to check in after a 10 minute delay. And this was all after Kayak's "online checkin",m which apparently served no purpose whatsoever. Hotel was partially under construction, with paint fumes around where my room was located. I was not informed of this ever; I only knew because of the "out of order" signs on the elevator and the construction tape where my hallway ended and turned into a work zone.

Pros: Proximity to airport.

Cons: Slow draining bathtub. Old, slow elevator. Thin walls. Noisy. Paper-thin bath towels. They don't provide shampoo or conditioner.

Pros: Less than a mile to the Allstate arena and about 2 miles to the outlet mall. Great location for having a fun night out.

Cons: Very rude staff. The front desk attendant acted as though we, the customer, were an inconvenience for wanting to check in and ask if the complementary shuttle included a ride to the Allstate Arena. A member of our group called the front desk later that day to ask another question and was treated rudely yet again. If you are looking for cheap rates close to specific attractions and don't let rude staff spoil your fun, then sign up for this hotel. If you want to be treated like a paying customer who is trying to enjoy a relaxing vacation, avoid this place. Very rude staff. The hotel is older, so the years of smoking are soaked into the hallway. At least that's how it smelled. The room did not smell like this, but the temperature was difficult to regulate. The beds served their purpose, but there was no comforter. Just a thin blanket between two sheets. The room gave a dingy/unclean feeling from the walls to the carpet. I will definitely try a different hotel next time I visit.

Pros: The place is near O'hare.

Cons: 1. Arrived at hotel and they said I did not have a confirmation. More than an hour later Kayak told me they finally admitted that they had a "glitch" on their email system. Wasted couple of hours, but no apology from the hotel. 2. Waited for more than ONE HOUR at Rosemont Convention Center for the complimentary shuttle ride. Called the hotel three times. First time they said to wait and it should arrive every hour on the 15 and 45. Called the second time and they said they were very busy and there is a delay. Called the third time and they said they are busy and will come by when available!!! The driver finally came and told me NO ONE told him to come by in the past hour. In fact, he dropped off some people near by at the mall not long ago. He said he could have come by easily if he was informed. I can see several of the employees at the hotel do care about their guests. The assistant manager and few others could care less. They should simply go and get another job.

Pros: rooms were not clean, a bad odor welcomed us in room

Pros: The Best Western is close to the Allstate Arena where my meeting was being held. Very helpful to me.

Pros: Restaurant and Room Service were Awesome!

Cons: The rooms wreaked of cigarette smoke and there were stains on the ceiling.

Pros: Clean and basic. Lobby under construction for possible remodeling. Restaurant nearby. Close to airport.

Pros: How big the bed was and how comfortable it was and the bath room Was really clean

Cons: The hallways still had an old smoke smell to it

Pros: Very close to the airport did not have to walk outside to get here from the airport.

Cons: no

Pros: The check in process was smooth and staff was friendly. Ate at restaurant and was surprisingly delicious for an airport

Cons: The bathroom was dirty when we arrived. Hair on the shower wall and urine stains on the back of the toilet. So gross, especially when there are sanitized for your safety stickers all over the place!

Pros: Located at the airport. Could walk there.

Cons: Many flight cancellations caused hotel to be unexpectedly fully booked. Insufficient staff resulted in long lines for checkin, restaurant and elevators. Only two of four elevators were functional. Everything else was fine.

Pros: It’s proximity to United baggage claim!

Cons: Huge leak in the ceiling; not their fault!

Cons: The hotel was surprisingly outdated. The exteriors of the hallways were dingy and had an odor.

Pros: Convenient location, near the airport.

Cons: The room smelled horrible, like mildew or like. The carpets were very wet near the air conditioner unit. Very unpleasant.

Pros: Location

Cons: Paying a premium for the room there were two major flaws. 1) no bottle water should be available in room. 2). Nothing in refrigerator should be stocked with beverages and snacks.

Pros: A little bit expensive but worth the price

Cons: I am still waiting for the refund of the taxes that I was charged twice!

Pros: Location! It¿s on airport property and easily walkable from the terminal.

Cons: Restaurants were closed, room service closed, only food option was pizza delivery which took over an hour. There were sketchy people sitting on the floor in the lobby, a young girl was crying and looked strung out. Guy in a hoodie when we got to our floor

Pros: nothing,

Cons: Dirty,bugs,filthy, not worth the cost, horrible experience

Pros: Close to airport

Cons: Having to pay 55.00 for egg dish @ breakfast and the outlet in the bathroom didn¿t work

Pros: The location right ar airport

Cons: No

Pros: It wasxa last minute booking due to a canceled flight, with very long lines. The staff was very quick and patient with guests. Loved our stay.

Cons: Cafe was closing and although we could buy a panini sandwich, it was cold. The cashier would not heat up on the grill. If you are selling it, you should be able to heat it!!

Pros: Location. Quite practical in that our flight was changed which required an unanticipated extra night in Chicago. We got a room with an incredible view of the activity of the planes at the airport. Walked to and from airport! Right across the ¿street.¿