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They had overbooking issues and provided me with higher level hotel from their property. Though my customer was near the hotel I had booked, so I had to drive 15Km in the morning. They should have called to inform about overbookking, so we would go directly to the other hotel that was 15Km away.
location - near airport
the resurant was closed so we had to go out I would of liked to stay there and eat after a 5 hour trip to get there Bar also was closed on a Sat. nite would have liked to know before I signed up
The hotel is located near the railway station (3 min walking). It takes 4 minutes by train to go from the Naples airport to Borgaro. However, when I asked how could I get to the hotel from the airport, I was told that there is only one way - taxi...
Hotel was good. Internet very expensive, rooms were a bit old-fashioned. Airconditioning was not working.
Friendly stuff with good English. Good quality for price.
The helpfulness of the staff.
It is really near to the airport and it is OK for one night. The room was large the beds were OK. It was OK. Check out was 11:00 in our confirmation document but they have told us we have to leave the room at 10:00. When we show the document they have told us we can leave at 10:30. The hotel was empty so their behavior was incomprehensible. It was not a 4 star hotel.
restaurant and bar not available for two nights, ist night private function 2nd night was Sunday and they don't open on Sunday. When bar was open the bar man was very rude, complained to reception did receive apology from bar manager on our last day after he had heard of incident.
Very conveniently located close to the airport. It takes only 5 minutes to get there
Excellent experience and a free private tour of the Castle in the morning.
The atmosphere was very impressive. A little bit too pretentious.
Perfect location for a romantic weekend.
Loved the castle atmosphere and the staff
Most of all the friendliness and helpfulness of the staff, but the architecture of the castle made it a wonderful place to stay. It was great.
Staying in an actual castle is a great experience - we have returned severla times. We would like to have eaten outside when the weather was good - we have seen one table outside but were told we could not eat outside - not sure who can
really castle, high class restorant
Wow - this is a real fantasy castle, complete with tapestries and coats of armour. Rather eccentric but delightful. The food in the restaurant was delicious and the service excellent. Breakfast and parking included! Nothing really to complain about - don't expect perfection - live with any funny little idiosyncrasies (a wobbly loo seat) Just enjoy the experience.
Ambiance, helpful staff 1st room had no AC but we were moved to another room
Special Ambiente & service
Excellent-our luggage was lost and they made several phone callls for us-our Italian language skills are poor.Location excellent for walking in the town. The design od the hotel didn't seem to fit the area but it was very convient and the staff were knowledgeable and helpfull.
It was like an American hotel with large rooms and good facilities. Previous hotels in Italy were not as nice.
Extreemely helpful staff. Clean and modern. Confortable room, nice design. It was a very agreable surprize to find this hotel. Light improvements for the breakfast are needed - to complete the missing items after 8.00 hr and to replace too many sweet backery with some rolls and/or integral bread
it was located on our way to Tuscany and the price was correct.
friendly and helpful staff, good signposting of hotel from a fair distance away. Would have liked coffee/tea facilities in the room.
very nice family hotel with great rooms and good food also safe parking
Room very good, buffet breakfast exceptional
Friendly staff, good value for money, good breakfast
Every thing is one price so there are no more cost. Such as internet the dog.
easy travel to places I wanted to visi rooms very small
Nice room, great staff, excellent restaurant, best breakfast Hard to locate
Very friendly and helpful staff, very good food, great selection for breakfast. lovely room None
location, while not in town, was very convienent, with easy and secure parking. The breakfast (inlcuded in the price) was excellent, with nice variety and selection, and quality. We also had dinner the first night at the hotel which was quite good and reasonably priced. The owners and staff were friendly and helpful (and their english is good). We booked a deluxe roon, and a standard room (for our kids -- ages 18 and 20). The price was not very different, but the deluxe room could be requested as non smoking; the std. room could not (and it smelled of smoke upon moving in). Italy has recently legislated a no smoking policy in public places (very welcome), but this smoking ban apparently does not extend to hotel rooms. Our preference of course is a hotel which is completely non smoking. The smell went away quickly and this was not a problem beyond the smell when we initially moved in.
Great location. Very classy hotel. Very accomodating staff.Very plentiful breakfast, lots of goodies to choose from. Free parking. Local ristorante near-by with home made meals and economical prices with dleicious food.
The excercise room was excelent IT smells ciggeratte smoke and old furniture.
The food and service at the hotel restaurant is excellent. The room are very spacious, and having satelite TV with most channels available in english is also very good The only bad point about staying here are the beds, they seem quite old as tha matresses are not flat anymore.
Convenient to both Turin and the Turin Airport without the traffic congestion found within the city.
Good points - Very nice rooms, free wi-fi and extremely nice staff. Excellent continental breakfast, very good restaurant in the evening. Bad points - on a major road, so some road noise early morning, gym could do with more facilities (though machines are new), balcony plant boxes neglected.
Very close to Torino and to the airport, cable TV, free internet, big parking place
The restaurant had very good services.
The front desk personnel were very friendly and helped me navigate my travel plans. I spent one hour looking for it. I came off A4.
This was a beautiful hotel in the countryside. Great place to relax. I would definitely stay here again.
I was only there for one brief night, however, in that short time, the staff was truly incredible. Each was friendly, considerate, and extremely professional. I truly felt that I was in a luxury hotel and that each person was highly trained to make the customer have the best experience. The manager gave us a beautiful bottle of wine as a thank you! Needed more electrical plugs in the room. No electrical outlet in the bathroom.
the siteseeing is beautifulle, it is a hotel where i will stay during every buissnies trip becouse i like the staff, i adore the rooms, and the whole picture is just perfect..i love it! In the 10 PM, i had to put my close on and go on the other wing of the hotel to get my self a drink. I think the staff should of get me the Coke into my room.
The staff was excellent. The food was very good. Even though there was a large wedding going on, my room was quiet. The grounds of the hotel are beautiful.
nice place, excellent service. No one
welcome and general outline Yes, dining room exhibits an "antique" water rill (in fact restaurant built in an ancient stable). This prooves outmost dangerous and should be corrected immediately.
Very helpful staff, lovely building in rural grounds, good public rooms, decent sized pool with attendant for drinks, ices, etc. Good sized bedrooms but vary considerably in layout. Good food in restaurant where you can eat outside under a verandah if hot or in elegant interior. Good for relaxing round the pool and reading. Poor and complicated internet connection payable per hour continuous. Hardly any other restaurants to eat at apart from the hotel. Too many mosquitoes in outside restaurant. Bedrooms could do with better interior design.
The dinner was excellent, good food and good service. We moved out already after one night This is supposed to be a luxury hotel. It is totally uncharming. a few things that happened and shouldnt have: The poolguy emptied a leaving guests old water in the pool while other guest where there, wifi did not work in the room, booking confirmation promised a suite on two floors but we did not get that, the room was not clean (the hotel was not clean), the breakfast was poor, the staff smoked outside the lobby som that the smell was all over, the "safe" was a safetybox that was not attached to the wall (it was just placed in a wardrobe and anybody could walk out with it. We have experienced sina before (good stay) and expected a lot more for all that money. I do not recommend this to anybody. I suggest sina work on the management...
The rooms, setting, and hotel staff were excellent. The food was indifferent. We ate evening dinner at the restaurant and it was average to poor. They need to improve the standard of the restaurant for a hotel of this quality. Room service breakfast was also poor - it arrived 20 minutes late, and the order delivered was not correct.
I chose this hotel because of the facilities and it's location. It was an ideal place to spend a relaxing weekend with swimming pool and spa facilities (I did not use the spa this time but stayed at this hotel only a month ago and used the facilities then). The hotel entrance is not clear and it was not obvious to me at the beginning that I needed to ring the bell to get someone to open the gate.
We loved the bedroom - simple and elegant We found shower hose was broken in the bathroom
Great hotel, large and beautiful rooms, good service. The hotel restaurant is no good. Angus steak was like a rubber and icecream had a taste of refrigerator. They didn't charge for the steaks after we sent them back but we heard no appologies nor replacement suggestions. Stay in the hotel, eat elsewhere.
The hotel is close to the airport, so close no taxi will bring you there. I was advised by the hotel to ask at the cti desk in the airport arrival hall for a taxi, which worked. For a euro 9 they bring you there. This could be mentioned on the homepage as it might avoid issues for other guests. I had a room on the front side right above the entrance that was exposed to a lot of noise from people entering, leaving etc.
Great hotel, excellent buffet breakfast
the location,and service
it was a pleasant stay in a nice hotel and i fell in love with the nearby town of caselle the airport and motorway were quite loud from our room position we asked for a double bed but got 2 singles pushed together
Lovely building, elegant dining room, very helpful staff
Superb staff and food Air conditioning not good and no wi fi in room
Clean Place, Great food, next to the airport. None
Location to airport
The room was clean and big enough, the beds very confortable The breakfast really horrible
We were looking for good continetal breakfsat, better coffee, chesse, salami...
Close to the airport at Torino and easy to find. Awful breakfast
i only spent one night there because i was on my way to the airport but the bed was comfy and the room and bathroom were very clean.
As usual in Italy, prices are negociable, 86 announced but my collegue (Italian) pays only 75 €...Special mention to the staff of restaurant, who served me à 10.00pm and other peoples coming later on, very good Piemontese foods and wines.
Air conditioning in room did not function; breakfast very poor
Staff were very helpful and explained services available
Staff very nice and kind, nice and comfortable room
Convenient, safe and well located. The front desk was very helpful. This is a great alternative to staying right at the airport, because you are in areal town with shopping and restaurants.
This is where I will stay in the future. The hotel was very clean and comfortable. Staff was friendly and helpful. It is an easy walk to downtown Cirie and the train station, making easy access to local restaurants as well as a short train ride to Torino. The bed was comfortable and the bathroom spacious. However, the restaurant was closed so I cannot comment on the food. Breakfast was coffee and wrapped sweets; not really substantive food. It would have been nice to have fresh rolls for breakfast. However, I left very early on Monday morning, and on Sunday the bakeries are closed, so this may just have been my bad luck. (I only stayed there one night.)
very friendly & helpful staff, great with kids. Thank you!
Nice rooms clean and spacious, good overall services, fair breakfast The location is some km outside Ivrea and is reachable only by car
Kind staff. Easy to reach by car. Good breakfast with typical products of the "Canavse" region.
The restaurant (which does not belong to the hotel yet is in the same building) serves the food extra-loaded with fat - impossible to eat.
The room was pleasant and comfortable; we just needed an overnight stop to meet up with friends nearby and it was adequate for that. Hadn't appreciated quite how close, ie beside, the motorway it was.
the price the location, there was a building site nearby
An excellent hotel for an overnight stay as its near the motorway, friendly staff, big rooms, we didn`t try the hotel restaurant, a very good pizzaria not too far away.
Excellent restaurant next door. No
The hotel is very nice and comfortable. All room facilities are in excellent condition. Good breakfast. Very helpful staff. It might not be easy to get to the hotel unless travelling by your own car.