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The location, amenities and resources of hotel and surrounding area. Housekeeping does not do a thorough job of cleaning suites. Maintenance was not on task of maintaining the facility because too many things (dead elements on cook stove, broked racks in dishwashers, broken farcet hardware in baths, scratches on furniture and dead grass on ground) were breaking down and not in good repair. I have stayed here since the grand opening and this year was the worst I've seen in regard to housekeeping and maintenance.
lots of room and comfort for everyone.I also liked the fact that there was a little store from which you could purchase necessary supplies. In terms of the website, I found it did not clearly define and talk about the extra charges for cleaning etc/ This could be more clear.
It was a spacious living space for all 6 of us and the Kitchen was well equipped and functional. Lots of towels provided and extra sheet sets. Also loved having laundry in the room! Lots of stains on the carpeting made it look dirty.
Great to relax! Pool at our building was not open at night and the pool sinage informed us that it was this way all year.
Clean & tidy resort with good local amenaties, easy access to Disney. Hidden charges shown on the hotel web site that were not on bookings.com site.
Of the 4 pools, only one was open late. The one nearest to our villa closed at 7pm. That is too early for vacationers who tour all day.
very pleasant stay and great value for money
Beautiful spacious rooms in quiet area convenient to everything! Lovely pools and hot tubs and amenities we didn't have time to use. Needs to be more clear about how to get more towels, cleaning supplies etc.
the ambience. the master bedroom bed made a lot of noise ,they took two days to fix a leaking kitchen sink and the the living room wall had a hole in it.
I loved Bahama Bay. Everything was perfect, the pools, the food, the room , etc.
Me and the family had a wonderful time and yes I would come back again thabks for a great vacation
The house was very good and spacious and had all we needed for our stay We were too far away from the pool, bar & food wasn't what it said on it's web site
The size of the unit was great for the price. The staff was not very helpful on several occassions.
The towne homes were spacious. The hotel staff begining with the manager was rude and unaccmadating. Check in is at 4pm but rooms/homes are not available and staff does not when they will be available. Towne homes are far from Disney and any other attractions. Pool on premesis is small and far away from the homes, you have to drive to the pool!
I feel like check out time should be later than 10am. We had a small baby and 10am was just entirely too early!!!
The resort itself is lovely just what you'd want. Unfortunately they let to large groups, E.G. football teams,etc. so swamp the facilities, spa pools, gym, sunbeds so you are crowded. The meals were nice and quite reasonable, the bar shut too early before 10pm every night even through Xmas. Often no towels avail at pool the spa/steam room/sauna got broken last day of our stay! Wristbands for pool! Our Villa was 6 miles away from the resort not 100 yards as stated in the description. The staff said it was not their problem but the booking agency. I emailed twice but received no response. We could have booked an independent villa for half the price we were charged for the hotel. The villa we were given was dirty, skum round the bath, dishwasher dirty, sweet wrappers in sofa, etc. etc.
the quietness of the rooms...had neighbors but didn't hear them!
First of all let me say that this resort was nice. The pool was nice, the lazy river was smaller than it looked in pictures, but overall nice- bring a float.Tiki bar was good, and there was outdoor entertainment, there were scavenger hunts for the kids-very family friendly. I was pleased at check in, that was until I got to my unit. It was in the very last row on the outskirts of the resort, certainly not within walking distance to the pool. I was unhappy b/c it was not the floor plan that I " purposely chose" - I chose a unit with 1 bd and ba downstairs and 2 upstairs because I was traveling with a guest in a wheelchair. ( I noted at booking that I was traveling with a handicap guest-on the special request space) I thought oh, no problem they will just swap us to the correct unit- the one I reserved. That did not happen-we had to drag the mattress dwnstairs- my cripple mother in law was very uncomfortable. I was informed I was in a time share b/c I booked with booking.com & they couldn't resolve it.
The bar and restaurant were very nice with good food and good service They only supplied one days worth of toiletries for a 6 day stay. They also need another pool closer to the far west villas. The complex has outgrown the parking area needed for the clubhouse/pool. Longer pool hours would be a big improvement. Marginal cell coverage area.
Great waterpark! Loved the villas. Friendly staff. The lazy river did not have floating tubes. The upstairs on the 3 bedroom units has an awkward floor plan. The 4 bedrooms are great!