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I liked the facilities in site. It had everything I needed such as a fitness center, hot tub, Starbucks, and a very nice dining hall. The booking was easy but misleading. The resort is huge, and our if their several hotels on site, only 1 of them was actually oceanfront! Do not stay here if you don't enjoy walking a quarter mile to the beach each day!
The staff was rude. We were sent to our room at 4:00, which is check in, but it was not ready. Has to wait in the hall for 30 minutes until they were donever. There was plastic over our door and construction worker in the hall way. We were not told of renovations going on. The staff was rude and did not care that we missed our dinner reservations. The room was not really clean when we got in. There was trash and sand on the floor and the corners were dirty.
Loved the shower. The shower had great pressure and a fast drain. Everything was clean. Beds were not very comfortable. Not just the mattresses but the bedding as well.
The room was clean The towels were plentiful The staff was incredibly friendly It only had a 21" TV The elevator was incredibly slow and got stuck twice The ice machines in both buildings were broken and the staff offered no solution.
The staff was wonderful. They did not clean room daily.
Nothing Thin mattress Thin walls MOLD in the carpet Small room Window wouldnt lock
Very little... No ice machine? We booked a room with a private porch and a room with a safe. We got neither. Poor signage on the property led to numerous headaches.
The rooms were clean, comfortable, and spacious. The staff was very nice, and helpful. There's not much more that I could ask for. They didn't have breakfast, but had a pricey restaurant, which didn't strike my fancy, so I went elsewhere.
This Summerhouse unit was extremely comfortable!! The owner(s) deserve recognition for creating this vacation paradise. The mattress, the living room set & the balcony furniture were the best ever. Definitely will be requesting that unit from now on. I don't like being critical of people but this front desk clerk needs training in customer service. I was waiting for about 15 minutes or so as she talks on the phone, although with a guess, before she even acknowledged seeing me standing there. She finally hangs up and says, "Checking in".... Not 'I'm sorry for your wait, how may I help you'... Then was not capable of answering a simple question so she gets the manager. Resulted in me picking up cold pizza & wings!
It was very convenient to the family events attended as well as the beach. A lovely stay! It is hard to find if you are coming from the South as there is no visible sign and the Google Maps GPS is off considerably.
The location - it is very close to Brookgreen Gardens and Huntington Beach State park. The room was large, bed confortable, breakfeast OK, pool nice and complimentary internet worked very well. The room was dark - only one window, view of parking lot and we could hear people's steps above us. Fortunately, it didn't bother us too much - they were on the same schedule as us.
Great location, friendly staff Large patch of mold on the wall behind the curtain (3' x 3'). Walls needed paint, tile floor was cracked, TV channels were fuzzy, shower curtain rod was about to fall out of the wall. Window screens were warped and busted. Pillows were small. Pocket sized "ironing board" was a complete joke and utterly useless. Breakfast "buffet" is for carb lovers only. Coffee is not good - very weak. Room needs a complete makeover - floor to ceiling. .Lots of construction on one side - had to keep curtain closed. I have no idea what the resort fee covers, there is noting about this place that is even close to a resort.
A beautiful view of the ocean looking out to the Atlantic ocean is waiting each morning. We loved walking out to beach to watch the sunrise each morning. This place was very laid back and pleasant. Parking was not to be desired. Some people not staying there used the parking. Some children kept running up the steps and the balcony walkway beside our room continuously. I spoke to the clerk and he said call him next time. I would have preferred to move, but it was mainly a parental problem.
My wife and I were impressed with the cleanliness of the rooms compared to the outside of the building. There was no sand in our room and the view was good. The breakfast area was crowded in the lobby and the bed was a little soft but I know that is a personal preference and not an actual issue with the Inn.
It's a great retro, beachfront place to stay. Nothing fancy, but it's comfortable and right on the beach with a quiet, laid back atmosphere.
Easy access to the beach and pool. Pool was excellent. Staff was awesome. Rooms were super clean. Will go back again.
Customer service was great, right on the water great ocean view Would definitely stay again
Lovely inn. Beautiful location and ideal for families. More variety at continental breakfast
Great staff. Very comfy beds and clean. The fire alarm kept going off.
Staff was friendly- especially Cynthia who was in charge of the breakfast when we were there. And we really enjoyed being right next door to Fresh Market. The bathroom needs an exhaust fan. After showering, the mirror is so steamed up that it is useless.
The grounds were kept up When I arrived at the gate of the establishment trying to checkin the guard at the entrance told me to turn around and check in down the street 5 miles (rudely). When I finally get to the room everything but the a.c. and the mini frig. is out dated. I think I will pay more to get more modern, comfy,and better service somewhere else next. Just dissapointed!