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Nasty floor!!!!! apparently the toilet had overflowed in our room before we came. Our entire floor was soaking wet. When I told management they apologized but still charge me $123. The reason you charge $123 is because there's nothing wrong with the room. If somethings wrong or you have to wipe your feet off to get in the bed, management should compensate, apologies don't clean up your feet so you can get in the bed without wiping them off with a towel!!! What makes the night better is when you offer impeccable service and cleanliness and, if can't then make up for it in some other way. Just like everything else in America, Hampton inn is going south; quality is not at the top of the list. Service don't mean anything anymore and the customer is no longer right unless it puts money in the pocket of the Organization
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This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Location The ad for this hotel was very misleading. Advertised a 'Free Breakfast' NO SUCH THING EXISTED!!! Advertised a room with 2 beds, room had only 1 bed.
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Staff so friendly and helpful!Room was more than we expected AWESOME love the movie and game rental No pool
It felt like home away Frm home!!! I actually turned around and rented it again for Valentines Day!!! Best stay ever!!! no complaints!!!
A very nice hotel which would be perfectly suited for a longer stay, given the kitchen facilities in the room. Good location near several restaurants, and quietly tucked away near the interstate.
Clean rooms, lady that checked my in late at night was very nice and helpful. Unfortunately she put in a room near the lobby which was fine at night, but turned into chaos as the morning/day crew arrived. As soon as the day crew arrived in the morning around 7, there was non-stop screaming/talking/laughing. I could not sleep or even think straight. It sounded like 12 frat parties were outside my room the whole morning. Worst hotel experience ever.
The concept is very clever and unique. It makes you feel at home. Room was extremely comfortable and beautiful and I loved the fact that you could actually have food and cook in it. I also loved the free dvd library. The business center was great and the concept of the honor-based system for the store was really awesome! I would recommend this very highly and visit many more times.
Nice room that was in line with my needs for this trip. No breakfast, dogs in hotel, etc.
Gray location near casino and convention center. Free breakfast and very friendly staff Room had ants and lots of smoke damage
You can walk to river center, levee, 3rd street, bars & restaurants. The hotel breakfast is great and shuck's restaurant was good. Bathrooms are disgusting and small. There is mold on old tile and spots on the ceiling. First room we were given was full of smoke & had to change rooms. Walls & carpeting need updating.
Location was convenient Room smelled like cigarettes even though it was "smoke free." I have asthma and there was nothing they could do about it. Not to mention there was cigarette burns on the bedside table and in the curtains. The Internet was extremely slow and the TV was at least 15 years old.
Nothing The smell of this hotel is horrendous. When you enter the lobby, there is a smell that attacks your nostrils. This place needs a thorough cleaning and an overall update. The staff is lazy and always have to be searched for. They sit around and chat as if they have not work to do. Security is a joke. I would never stay here again.
Gated parking. There must have been a group of 40-50 individuals crowded around the front entrance while checking in, cars parked blocking traffic waiting to pick up employees. Later in evening, cops were called to break up the crowd. The employees seemed to have zero leadership and were there for a paycheck, when questions where asked to them the answers were short and rude. Once checked in, bathroom was dirty, hair and used dental floss on walls, mold appears to be around the top base of showers.
Never, ever again! Dirty, gross smells, dirty sheets. Just ew!
The staff was friendly and helpful The place was gross. Just dirty everywhere. Our room had stains on the walls and furniture. The bathroom was moldy and nasty with other folks hairs of all kinds, stains all over the bathroom, dust on the Kleenex box and hair dryer that also had hairs on it. Hairs on the "clean" towels. Broken light fixtures with the broken piece just leaning against the wall. The bathroom door handle was disgusting, stained with splashes of something and sticky. The shower was nasty with mold, hair, and lime rust all over the shower head. The popcorn ceiling was splotched with darkness from being a smoking room in the past. Pieces missing of furniture. The stand alone chair was covered in stains.
Location and friendly staff Needs updating
The location, the view from our room, the quiet, well-appointed room, free parking, extensive free breakfast buffet! Front desk staff could be more welcoming.
Nice access to riverfront, good access to downtown, easy to get to the non traffic side of LSU campus. Staff was friendly. Investors in this hotel have apparently decided to mine this property and get what they can out of it without putting anything back. The rooms need updating badly, decor is old, beds old, carpet stained and torn. No HD TVs, old decor, dingy. You can tell it was a once proud property that is now just playing it out till the end. It will soon be another victim of poor ownership, poor management and lack of foresight. Its on a train track, so you will get a nice wake up call every morning.
I liked how the staff was accommodating and upgraded us when our room reeked of smoke and was dirty. Our room was disgusting. For the high price I paid to stay there, it was filthy. Our room was almost unbearable with the smoke smell. The bathrooms were gross and needed a deep cleaning. The bathroom floor was also sticky. The breakfast was two thumbs down. The hallways and common areas were just below par. Overall cleanliness was terrible.
The rooms were nicer than many that I have stayed in when in Las Vegas. The staff were all friendly and welcoming. The restaurant choices were limited - a sports bar, a steak house, a "cafe" with food that hat been sitting forever, and the grossly overpriced buffet. Unless one likes king crab legs (which we don't), the rest of the food was mediocre quality. I've had much better food at my local Luby's for 1/4 of the cost. There is really no where else to go around the casino to eat.
The hotel décor/beautiful! This is very minor, but hearing local traffic...
Some of the hotel staff was very friendly. The first girl I spoke to acted as if it was a burden to answer any of my questions. I just thought id be getting more for a "superior suite." The room was an hour and a half late getting ready, I was nearly late to my friends wedding because of it. Overall experience was not impressed
The bed was very comfortable. Modern stylish design. New development around the hotel. Service. Food/drink prices. Breakfast buffet was sub standard and greatly overpriced. Nothing within safe walking distance.
The hotel and our room was clean Bathroom had no shower pressure and the tub controls fell on the tub bottom. The breakfast at the hotel was very slim
Clean, friendly staff, good location, reasonable rates. The pool is a little small, but did not affect our trip. Overall, one of the best 3 star class hotels I've stayed in.
The breakfast was disappointing.
I usally don't like to stay on any floor except the ground floor, unless I am on the beach. Baton Rouge is originally my Home and to be above parts of a city thay in just 2 years, grow so much, I really enjoyed the stay in your Motel. The breakfast bar was ample exept for bacon..you gotta have bacon...but the sausage was very good.All other items in the bar were excellant. I will book this place and recommend it to anyone . Thank you once again for a awesome trip home... Gotta have "BACON" on the breakfast bar..Everything else was really good.
Comfortable beds, friendly staff. Clean rooms and great location. No complaints.
Reasonable price Walls are a bit thin.
The staff was cheerful and accommodating. Love the pancake machine, perfect every time. Peanut butter, please
Spacious, clean, modern room. Comfortable bed, friendly staff. Overall good value for money. Breakfast was disappointing.
great downtown Baton Rouge location My room had no cold water, only hot. And the buttons did not work on the telephone.
Very clean and comfortable , staff was very helpful
Really great on the first night. We had the pool to ourselves. It got a bit crowded after that but understandably since it was the holiday weekend. Overall a good place to stay --- but I found the city itself a little depressing! Overall a good place to stay --- but I found the city itself a little depressing!
The maintainable crew was amazing and deserve a raise The room was to small for the money I paid
The rooms were clean with attractive, fresh decor and the breakfast buffet was excellent. The rooms were rather small.
Loved the location, ease of getting around downtown BR, Live after Five was awesome. Need new pillows. Had a great time.
The room was impeccable. The front desk, maid, luggage handler, and all phone reps were beyond friendly. I wish I had gotten their names for praise to the managers. Especially considering how busy they must of have been for the holiday, they went above and beyond. The view from our room (river) was perfect and the fireworks show from the pool deck gave me chills! The restaurant staff... Let's see. I placed a breakfast order to go about an hour before they stopped serving on July 4. All staff was wonderful, and I have no complaints. They went above and beyond. While the food was good (lacking much flavor, but cooked okay), the service got them a 30% tip on a to go order. On July 5, I dined alone and ordered the buffet. My 'server' must have partied a bit too hard the night before. All she served me - without me having to ask - was the check, which she brought as soon as I got my food, right after I had to ask for my first water a second time. The buffet had a nice spread, but I guess she assumed that since she didn't have to serve my food, I wouldn't need service at all. I had to ask for refills twice more. She got a 10% tip, and I should have just given that directly to the busser. I was confused about the pool. They gave all of these rules about passes for guests, with it being the 4th. So, I followed the rules and turned 4 people away (my parents and their two out of town friends) from watching with us at the pool. During the show, we were surrounded by loud, obnoxious people NOT WEARING THE 'REQUIRED' WRIST BANDS. if they're going to set restrictions, they should stick to them. Obviously those who don't follow, will also tend to be disrespectful to those around them. Also, not the hotel's fault, I blame parents... The kids were in the pool ALL DAY splashing everyone. I know my mom wouldn't have stood for that. And maybe they should have someone by the pool making sure that all guests can enjoy the amenities, rather than just the children and the parents who used the pool as included childcare. Also, I found out later that the free buffet that was to be for paying guests was in the lobby and the staff said free food from 7-9. We all assumed it was by the pool since the wrist bands were for the pool area. So, we missed out on that and paid for the pool deck food, which was okay.
We stay at the Drury in BR often. The staff are excellent and very friendly. The free food, drinks, hot tub and pool are wonderful! The decor is gorgeous and more representative of a higher priced hotel! It's family friendly and a great value for your money!
The staff is always very friendly and helpful. The rooms are clean. Nothing
Free breakfast n dinner also 3 free drinks for happy hour Tons of kids on Saturday running all over the hotel
the BF and room size Front desk staff was not helpful. I had to fly in an AM flight to the town and sent this info to hotel as I know that normal check-in is noon or after. Despite of the fact that many rooms were empty when I was trying to check in (10 AM) the staff said no rooms are ready! it was till 4pm when a room was ready!!
Price was good. We've stayed there many times in the past and it has become a little rundown. Toilets didn't flush well. Rooms smelled dank and moldy.
the size of the rooms, rooms are musky smelling the mattress on the sofa is unusable, no free wireless in room, breakfast line was 45 min suggest you add more staff to help with breakfast
The hotel staff is very knowledgeable and friendly. The service is impeccable. We specially like the morning made to order breakfast and the evening reception which brought a relaxing atmosphere to our stay at the Embassy Suite in Baton Rouge. I will be traveling to NY and would like to stay at the Embassy Suites but the price is prohibitive.
Design of Hotel, breakfast, clean rooms ELEVATORS...too few...too slow.
This property is older and in need of updating ,...was slightly disappointed, ...would rate it a B- or C property at best,...however,...staff was great...I would not return or recommend against other hotel options in the market...I think Hilton corporate QC might be embarrassed by this property.
Wonderful breakfast. Staff was very nice. Room was nice and spacious. The kids were running rampant all through the hotel. On every floor there was stomping, room doors being slammed. Kids turning flips on the couches and chairs in the atrium. Never seen anything like it at a hotel before. A security guard need to be hired to run the kids back to their rooms while their parent drink or swim. Total chaos until late at night. We couldn't get a good nights sleep for all the noise. The hotel in itself is very nice and I would stay there again if there was some kind of control and peace and quiet. Embassy suites are always a favorite of ours.
The bedsheets and towels were very comfy and clean. We needed a small crib for our infant but when we called, they told us they had ran out. It would be nice that they have more.
Great breakfast buffet, big room, afternoon drinks/snacks were great and nice staff No towels upon arrival. Had to call for hair dryer. Phones in room were broken. Elevators are very slow!
good value for the area. the front desk staff was very good. the room was clean and the a/c worked well. it is older hotel so style could use update but for the money it was a good value in that area.
Its was close to work and plenty of restraunts. I'm sure there was nothing the staff could do but every time we went down the stairs there was plates and cups in the hallway from other guests.
The location was perfect for what we needed. We had been traveling for 12+ hours in not the best of weather, only to find out that the room we reserved was no longer available. Ended up having to cancel our reservation (that's a whole different story) and trying to find a different place to stay.
Friendly Staff, breakfast was in medium level, no noise from the freeway Broken sink, Bad order and dirty carpet
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The room was very spacious. It was nice to have a refrigerator and microwave. Not as modern as I would like. The bedspreads and furnishings were older. There was a roach in the bathroom.
Construction everywhere. This hotel should be closed down until they finish their remodel. For a hotel, Check in process was weird -- locked out from lobby and speaking through a little window. Check in clerk was AWOL. I had to call the hotel from my cell and ask them to check me in. Many light bulbs burnt out in my room and wall switch not functional. Clock radio broken. Bathtub you stood in for shower was made of thin plastic hollow material that made weird noise when shower water hit it. Shower head not adjustable and sprayed like hose water. No blanket on bed -- just a sheet and the top-cover, which was strange. Pillows cheap. The numbers on the door were missing and pieces of masking tape were there with the. I bets written in sharpie.
For the price you pay breakfast should be free.
Location was not terrible. Dirty, shower did not drain, not taken care of, out dated, and One of the worst Marriott properties I've ever stayed at.
The staff was great!!
Very close to I10 Easy to get downtown No breakfast
Very clean, modern. Prompt and friendly service. No breakfast included, and food is pricey. No complimentary toiletries. I forgot a comb, and they didn't have any. There are other toiletries for sale.
Rooms facing outside . Very noisy. No privacy at all.
This hotel has everything in your room that you need. A microwave is a necessity in hotels. We enjoyed our stay. Wished we could have stayed longer but work called. I would recommend la Quinta Inn to all my friends.
Absolutely nothing. We tried 3 other rooms before we finally got one that was actually guest ready. The first room we received the card lock on the door was messed up so we couldn't get it. The second room had not been cleaned and it was completely trashed. The third room we had problems with door as well and once we got in it hadn't been cleaned either. The 4th was cleaned and the door worked but smelled like smoke. And during all of those problems the clerk acted like it was completely our fault.
The front desk personnel was very helpful and quickly to accommodate the customer. The night manager was wonderful. It could use a face-lift after the great flood.
Staff AC didn't cool well and the breakfast was lacking
The location was great. It was very close to many amenities, and was easy to find. I book long in advance for a king room, got there and there were no (non-smoking) king rooms available, I had to take a double room. My wife and I had to sleep in separate beds because they were too small to fit us both. Not cool!
Customer service N/a
The staff was great very friendly and helpful Bathroom wasn't clean however they did change the room for us with no problem
Great WiFi connection. Breakfast. Good cable TV. Comfortable bed. Great size desk in the room. Restaurants within walking distance Good location NA
Regardless of what they say, their air conditioners are preset at 85 degrees and are on a timer to automatically reset to 85 degrees after a certain time. We checked in and turned our a/c down so it would be comfortable when we returned from our concert. When we returned at 130 am, it was reset back and was 85 degrees in the room. Miserably hot for sleeping. I turned it down again and by 7am it was already reset back to 85 degrees and the room temperature was rising yet again. When I confronted the front desk upon check out, they said it's because the a\c freezes up. A thermostat has to be programmed to do that. When an a/c freezes up, it doesn't blow cool air and just gets hotter. This was not the case. Will not be staying here again.
The bed was hard as a rock, the pillows to soft our room was facing the Main Street close to the interstate. Very noisy.
Very clean room with a thoughtful layout. nothing
Our suite was really nice and fairly large. The pool was super clean and very inviting. Great value. We wouldn't hesitate to book this hotel in the future. We had only one minor problem. Our thermostat had an issue but after lowering it to 62°, the A/C worked fine.
The King Suite was wonderful in every way. Great place and would definately stay again.
Lots of room for the 4 of us! Loved staying here and will definitely stay again. Everything was great, no complaints.
Room location staff
Very good location for getting around the Baton Rouge area. Nice hotel with nice facilities, including a workout facility. The breakfast was a nice touch with eggs cooked to order. Although it is not a 5 star hotel, it really served its purpose well. Roof top A/C system was loud and noticeable in the room.
- Convenient location - Small rooms - Uncomfortable furniture - Poor wireless coverage
For what I was there for, I enjoyed everything there was to enjoy. Pool, bar, restaurant close by
we loved how big the rooms were.
The location was convenient. The staff was unorganized and clearly did not communicate. The room was filthy.
The décor was awesome, food was well prepared and nice place to have an after dinner cocktail. All the lighting options in the room were WONDERFUL as well as the places to plug in chargers, etc were convenient and easy to access. I have travelled ALOT and these items are some of the best I've seen anywhere. The room floor was dirty, needed mopping, shower didn't drain well.