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The hotel was clean and comfortable for the most part. The room had the AC going and was nice and cool when we first stepped in. Security for the hotel were friendly and nice. We were only given one keycard so if one of us wanted to leave it was near impossible for the second one to stay. The towel rack in the bathroom broke down the first 30 minutes of getting into the room. When I called the front desk to confirm I wasn't going to be charged for the damage that had nothing to do with me, they refused to admit it wasn't my doing and simply stated they would send someone do to check it out. It took 2 days and me calling and going to the front desk 3 desperate times to finally get someone to come down to take a look at eh damage. WHAT A WASTE OF MY TIME. Basically, the front desk was completely unhelpful. Also located in a really touristy area. You can't step two seconds outside without having some chase after you to buy their Products/ use their cab service. So annoying.
The location was good. There was a Starbucks downstairs. The pool was nice. First the staff couldn't find my reservation and made me wait and hour in the lobby. then the wifi didn't work the whole trip. The walls were paper thin. The room showed significant wear and tear. The drinks were expensive and watered down. If I could do it again i'd pay a few extra bucks to go somewhere nicer. This hotel is just for australian children looking to party.
The Padma has great facilities, very clean and grounds beautiful & well maintain. The buffet breakfast included in our price was great and value for money. Great for couples, groups & families. When asking for information or questions the staff knew very little or didn't know at all. It was hard to get an answer to something which was alittle worrying as I was pregnant. Hardly any chairs free by the pool, It was also very annoying that people would leave their towels on chairs and leave for a couple of hours, just so they can keep their spot by the pool. Although there is a sign saying you can't leave your belongings for longer than an hour! It takes quite a few emails for someone at the Padma to get in touch with you, espically if you are trying to organise transport pick up from airport. Make sure you give plenty of notice if you want to be picked up!
Hotel was very nice, modern and staff were very friendly and attentive. Rooms were modern and clean and had good facilities.Good breakfast included also, and pool areas and proximity to beach amazing. Wifi in room was periodic and only had limited signal. Room could be very noisy in morning with cleaning staff and younger guests outside of room. Otherwise very satisfactory.
The grounds, the buffet breakfast and the very attentive staff I thought the food and drinks were slightly over priced
The location is perfect: true beach front and 15mins walk from the kuta vibrant centre. so clean, nice gardens, walkways, good pool/bar. the food is perfect and the breakfast can cover lunch and dinner;) we have been upgraded for free as well!!
The buffet and other menus were excellent. The location was good - close to the beach and Legian restaurants and shops. Staff were friendly. We paid for a room with access to the private club, which was not good value for money. Room was not ready when we checked in. Children under 13 not allowed into the club during happy hour. Pool was large but surrounded by a sea of mostly reserved deckchairs.
nice rooms, beautiful terretory, location noise isolation of the rooms is poor but it wasn't a problem for us
The hotel is clean, luxurious with beautiful gardens and excellent facilities. Children are treated wonderfully by staff at all times.
Acces direct to the nice Beach of Kuta. When booking we were advised we will have access to the "Garden Lounge", but finally the General Direction refused us this access regarding our E-mail Booking!! In July difficult to find a sun bed near the swimming pool. The hotel is overcrowded. A huge part of the hotel is on rehabilitation works: This generate heavy noise which is disturbing for a real relaxing. Restaurant not available. the SPA has provisory moved in a simple room. A lot a services not open due to rehabilitation works. but the price is the full services price.
The resort was beautiful. The breakfasts incredibly diverse. Location was great. Hardly noticed the building works that were going on.
Nothing really Smelt musty, sheets had stains, bathroom sink was leaking, were supposed to have poolside room and we got far end from pool with people sitting on deck chairs right outside our sliding door so no privacy, overpriced and breakfast was a let down
stay ther every time i visit bali and would not stay anywhere elese
friendly, safe, relaxing, child friendly
The hotel has great facilities and service for a good rate. The staff were always pleasant, the location is brilliant and the facilities are top class.
Friendly staff, Proximity to the beach and shopping, Excellent gardens, Good breakfast, Good pool areas, Good room Cost of food and drinks etc. at the hotel, Internet very expensive by any standard when informed it was free, no other complaints
The grounds of the hotel where really nice. The location is great as close to everything and a short taxi/walk to Kuta. I would recommend the cottages as the superior rooms are not as nice.
The staff were helpful and friendly. Breakfast was excellent. The superior family rooms are cramped and small, we had to upgrade to a deluxe family room, which was larger but furniture and fixtures are very outdated (eg tv's are 20yrs old). Also room was close to front gate with traffic noise and a long walk from the pool and beach. I would not recommend this hotel for families of more than 3 people.
pool bar was definately a winner. location was great. staff looked after us really well. really clean and well looked after. some of the food at the restaurant was a bit less desirable.
Nothing was good! It was the most horrible experience I had staying in any hotel around the world. Poor room conditions, advertisement of its room is far from what it provided. Room can come with no windows and had a moldy smell to it.
The delux private villa with our own private pool. The service was a little slow. Especially when ordering drinks at the pool bar and food at the restaurants
Good location, close to beach and shops. This was our 2nd stay at this hotel and it has gone down hill in the year between visits. no where near as clean. smaller room. we will not go back again.
overall not in the same league as other comparable properties meals
Lovely lobby, beautiful gardens, nice main pool, gorgeous infinity pool and bar area. Good food and noy ridiculously expensive. Excellent location and modern clean rooms. Beds were huge and soo comfortable. The bathrrom looked unfinished as the walls near the toilet are painted yellow while the rest of the bathroom was tiled. It cheapened the bathroom. Also the shower head is too big and powerful for the small space and water went everywhere whenever we used it.
Live band Non-smiley receptionist
Used the spa, swam in the pool, went shopping in Leigan, gained transport from outside of hotel at great rates, easy access to resturants The prices of the food, alcohol, spa and other services were expensive to start with and then a 21% tax and service fee was charged, this just encourages people to go elsewhere for these services.
Very friendly staff. We ordered a transfer pickup from airport to hotel but it did not showup. Sincere apologies from hotel management were accepted and without asking ourselves, hotel management arranged a transfer to the airport on our departure at their own expense. Costs for SPA treatments are significantly higher compared to some Spa Salons -not related to hotels- in the near area of the hotel, which have similar facilities.
The decor and location of accommodation near to a great beach
The Location of the hotel / proximity to the night clubs on the right ie cocoon, dejavu and 66 and restaurants on the left ie zanzibar and a few others. The pool... a bit dissappointing and the Room Service...always running late.
Big, spacious rooms, great restaurant and bar, great beach outlook. Perfect location for access to shopping areas, spas, pubs, restaurants. Beach across the road is perfect. The whole pool arrangement is not good. Too small, too many steps, very dangerous for kids. The width of the pool near the bridge encourages kids to jump in. I bet a lot of injuries are sustained around the pool. I would also like to see more thought go into shielding the third and fourth floor balconies from other guests. It feels like everyone is watching you. I know we stayed in peak season, but on balance, I also think the accommodation is expensive.
O-CE-N has a good position, the hotel is very new and the staff is professional. The beach is only 10 meter from the hotel and in the zone there are many facilities for surfer, many clubs and resturant We needed to manage the price for the hotel taxi because they asked 4 times comparing how much we paid for the normal taxi... arriving to a price that was double.
Location is very good, cutomer service and staff is nice, rooms are spacious and comfortable. Gardens are lovely. It's hard to move around with stroller as there're stairs everywhere. Not enough funs/ A/C at breakfast area. Depending on the room you get, could be a little noisy.
It felt safe, and was clean and relatively new. The clean marble look is great, but can be slippery in the room and poolside. Also, the shower floor was not level, so the shower water pooled in the middle of the bathroom instead of going down the plughole. This made the slippery situation even more dangerous (especially with children).
Nice, clean and big rooms. Good food & excellent staff. They invoice in IDR, so when you've made your booking in US$, you probably gonna pay some extra dollars because of change rates.
The pool looks beautiful but is too deep with no shallow sections so hard to just relax in unless you use the kiddies pool.
Very clean, polite and friendly staff, very central to restaurants. Lack of anything Indonesian ie tropical gardens, Indonesian music etc