Extended Stay America - Chicago- O'Hare - Allstate Arena

Location was pretty good.

we ran out of toilet paper and when asked for more, they couldn’t find any! Then, later brought us one roll. Employees don’t seem like they want to be there nor they really seem knowledgeable about anything to do with hotels. They couldn’t find a holder for my keys, had trouble finding items for the kitchen, etc. Everything seemed very disorganized. Also, airport shuttle service, which was one reason we really liked the hotel, is being discontinued on April 15.

It was meh

The room was clean although there were bed sheets, toiletries, soaps, etc. I was able to check in and out quickly.

I checked in late but there were no towels in the room, the couch doubled as a pull out bed, there were no extra blankets or sheets for that. The phone didn’t work, I was unable to call room service to request towels, sheets, and blankets. The room smelled a little stale, as if it had been unoccupied in a while. It was late when I checked in but the front desk staff wasn’t too friendly.

no airport shuttle at night

Had to take a cab which cost 20 more bucks. Extremely simple breakfast, complementary? yes but just too simple. Great shower experience with amazing water pressure.