Pros: Nothing. Was unable to use their service. Had to rent from another provider.
Cons: Just terrible. Had to rent from another provider. Was traveling for a funeral and this experience did not help the situation.
This company is completely unresponsive and I would never use them again. Not that I was even able to use them this time.
Feb 11 2016
Pros: Car was ok
Cons: Took 30-40 minutes for the shuttle to arrive. Then we tried to downsize our car to save $ since we had less people than planned. The girl at counter, Sheena, said ALL CARS WERE THE SAME PRICE. Total lie. We were too tired to argue but feel we got RIPPED OFF!!!
Jun 20 2016
Pros: Nice vehicle.
Cons: Cat was fairly new but smelled smoke.
Sep 13 2016
Pros: Car was very clean and we made good time on the shuttle from the airport and upon return.
Cons: Before handing me the keys, the clerk said the car had been inspected and all was good (no damage), but I did a walkaround anyway and found the car had scrape damage on the front right bumper/panel. That shook my trust in their honesty. I would have been furious had I been blamed for damage I didn't cause. The clerk was quick to circle the location on the ticket indicating the damage was pre-existing.
Sep 4 2017
Hyundai Electra Chicago O'Hare
Pros: I received a bigger car then we suppose to.
Cons: I waited very long time for shuttle to pick me up (more than 25 min).
My car had a big nail in rear tire.
There was some garbage left in the car when I picked up the car.
Lack of staff at desk office.
The staff wasn't particular helpful.
I was waiting for a manager for more than 20 min to have a word with him.
Oct 13 2015
Advantage rental, affordable and friendly and help
Pros: The pick up and drop off is easy and staff are very efficient, even when it's busy.
Also, price is great
Oct 18 2015
Cons: Off site is less convenient, but worth the savings.
Nov 8 2015
No Car Available
Cons: No Car Available On Arrival
Nov 12 2015
Give better Directions
Pros: Car was clean and as advertised. Service was quick.
Cons: Directions to the shuttle pickup were incorrect. Calling the Advantage numbers for Des Plaines got an automated phone system with no option to talk to a human at Des Plaines who could have told me where to go.
Nov 14 2015
Pros: Everyone who worked at the Advantage outlet near O'Hare was kind, professional, and helpful. In less than ideal conditions at times, each staff member was wonderful.
Cons: The location is not as close to the airport as some of the other rental car agencies, and the facility is not as large. You have to plan to spend more time for the pick-up and return because of the location/size.
Pros: I never used this reservation. Check your records.
Jan 15 2017
You get what you pay for
Pros: Cheapest in the area.
Cons: It took forever (about 25 min) to pick up the car. Dropping off was a bit quicker, but there was a long line with only one person working.
Car had some damage, and it was only noted after I asked gat we do a walk around.
Inside of the car was dirty and even had some animal hair in the back seat area.
Jan 15 2017
Pros: Great car, good condition, low mileage.
Mar 15 2017
No debit cards
Cons: Have always used a debit card to rent a car, was told that they just changed their policy. Have to rent a car from another company at 3 times the rate.
Cons: There was no car available when I got there. They claimed they tried to call, but I didn't receive any calls, text or email stating that they don't have anything available.
And they showed no effort to accommodate something else.