Des Plaines Car Rentals

Cons: Just terrible. Had to rent from another provider. Was traveling for a funeral and this experience did not help the situation. This company is completely unresponsive and I would never use them again. Not that I was even able to use them this time.

Cons: Took 30-40 minutes for the shuttle to arrive. Then we tried to downsize our car to save $ since we had less people than planned. The girl at counter, Sheena, said ALL CARS WERE THE SAME PRICE. Total lie. We were too tired to argue but feel we got RIPPED OFF!!!

Cons: Cat was fairly new but smelled smoke.

Cons: Before handing me the keys, the clerk said the car had been inspected and all was good (no damage), but I did a walkaround anyway and found the car had scrape damage on the front right bumper/panel. That shook my trust in their honesty. I would have been furious had I been blamed for damage I didn't cause. The clerk was quick to circle the location on the ticket indicating the damage was pre-existing.

Cons: I waited very long time for shuttle to pick me up (more than 25 min). My car had a big nail in rear tire. There was some garbage left in the car when I picked up the car. Lack of staff at desk office. The staff wasn't particular helpful. I was waiting for a manager for more than 20 min to have a word with him.

Cons: None

Cons: Off site is less convenient, but worth the savings.

Cons: No Car Available On Arrival

Cons: Directions to the shuttle pickup were incorrect. Calling the Advantage numbers for Des Plaines got an automated phone system with no option to talk to a human at Des Plaines who could have told me where to go.

Cons: The location is not as close to the airport as some of the other rental car agencies, and the facility is not as large. You have to plan to spend more time for the pick-up and return because of the location/size.

Cons: It took forever (about 25 min) to pick up the car. Dropping off was a bit quicker, but there was a long line with only one person working. Car had some damage, and it was only noted after I asked gat we do a walk around. Inside of the car was dirty and even had some animal hair in the back seat area.

Cons: Have always used a debit card to rent a car, was told that they just changed their policy. Have to rent a car from another company at 3 times the rate.

Cons: There was no car available when I got there. They claimed they tried to call, but I didn't receive any calls, text or email stating that they don't have anything available. And they showed no effort to accommodate something else.