Dien Ban Hotels

Nam Hai is currently on the absolute top of my list of most perfect hotel experiences. We were warmly welcomed by everyone from the general manager and front desk manager right down to the chamber persons and gardeners . Everyone went above and beyond expectations in every way. I would think I had died and gone to heaven if I could just move right into these fabulously designed villas and stay for months. Yes...it's expensive. But worth every single second.

New,clean, modern and comfortable. Very helpful staff, many with good English. Lovely rooftop pool. 2 min walk to miles of sandy beach/ocean. Breakfast buffet big/heavily Asian oriented. Room Wifi free. Metered taxis always avail. Manager good.

Construction of new hotels on either side, limits privacy of having ocean viewing/sleep in. Bathroom small/narrow. Area still developing, could be bit quiet for some/need to do homework on places to eat/socialise elsewhere on beach strip/city.

The waitress from the restaurant named Vien. The infinity pool. The room was nice and clean. Free good breakfast buffet. Great customer service let us check in early. Location excellent.

Bedroom Windows were dirty. Dinner did not meet expectations. Very slow WiFi in rooms

Service was really the best service ever. Everything was good and clean Hospitality was So nice and Kind

The staff was the hallmark, no request too difficult or too mundane. And all cheerfully met. The hotel is an extreme value for the money. 4 star facility and location with 5 star service for a 3 star price. A small comment from my wife about a camera phone's memory being full was met with, "we can burn a CD for you." When the CD and phone were returned 5 minutes later, her comment of, "if only I had a laptop with a CD player so I could review all the photos I took," was met with, we can have housekeeping install a DVD player in your room for you. When we returned to a room, literally 9 minutes later, there was the DVD player installed and ready to go.

During the first night, we had a street view room, and being a Saturday night, there was quite of bit of traffic noise that could be heard in the room. At breakfast early the next morning, the waitress asked how did we sleep? We mentioned the traffic noise. WIthin 3 minutes the hotel manager came and changed our room to a garden view.

- The reception went above and beyond to make us feel like VIP guests, they worked out it was my boyfriend's birthday from his passport and made our stay special by sending us flowers and a personalised cake. - The breakfast exceeded expectation in terms of variety and quality of food. - The fresh flowers in the room - Peaceful hotel with a beautiful view from our room - The bathtub was huge, such a treat

- A little unorganised, we had booked the room in advance and arrived past 3pm yet we still had to wait at reception for a time whilst they prepared the room. - We drove a motorbike there and got very lost trying to find it. They need to do a bit more signposting on the main roads leading up to the hotel, they need to take in to account it's in a very out of the way location. -It will probably increase the chance of walk-in guests if they simply put a few more signs out on the main roads leading up to the hotel.

The helpful and charming manner of the staff is the best feature of this hotel. They made our stay a very enjoyable experience. Nothing was too much trouble and they gave us a lot of time and attention.

The lack of power points in usable places in the room. Our room was rather small for a double, with the bed pushed against the wall, making access awkward. Our travelling companions paid the same (Quite high) price as us yet had a room twice the size with 2 beds. Location was in a rather grubby unpleasant area. Worst feature was being told the day before we left that we had to pay in cash. No credit card facility.

Please write at least 15 words the helpful staff

Worst street in hoi an. Pool was the size of a large tub. No pool chairs.

- Breakfast was tasty, served by the garden/pond in the back of the hotel

- Too overpriced for the quality of the room and facilities, in comparison to vietnamese standards - The 20 USD extra charged for the street view (vs garden view) were not worth the price

Friendliness of the staff and the peaceful atmosphere. Nice balcony and great views.

Lovely big room and picturesque location on the riverside.Free use of computers in business room. Nice pool.Short walk to town centre. Enjoyed free tastings of local food at the hotel's mini market each evening. Dail fresh fruit in the room was nice.

Towels were thin and restaurant meals were ordinary

Great breakfast, lots to choose from. Very near to the centre of Hoi An, just a 5 minute walk.

I changed my room from delux to junior sweet The room was very nice, especially view of the room was perfect!!!!! When I woke up , I satisfied with the light of the Sunshine Lastely, Brilliant top bar also have great view so you should have to drop by those floor!!!!!

Non smoking area was sucks....... ,

Lovely breakfast, nice pool, good-sized room

For a 4 star hotel, we expected a bit more - shower did not work very well, staff were unhelpful.

Out stay at hio an hotel was great, the breakfast in the mornings were all outstanding and the staff were nice! there are a few geckos living on the roof of your room however you do get use to it as there are lots around hoi an. Overall was a great place to stay, the pool was very relaxing!

Right on the beach was perfect and good swimming pool. And as in a resort of about 100 rooms we only counted 13 guests in the 3 nights we were there we usually had the pool to ourselves.

Plenty of things wrong with this hotel. We tried to check in and they had no record of your booking and steadfastly demanded to see the e mail confirmation yet couldn't as their internet wasn't working. They spoke little English and didn't really help by answering every question with yes even when it was blinding obviously they didn't understand. The room was fine, tv channels sometimes didn't work. Can't complain about the room apart from a low pressure shower. The place has 2 restaurants yet they serve exactly the same menu. Food was good and not that expensive, service not great. Couldn't recommend for the money, if you want to be right on the beach pay the 30 dollars extra a night and stay next door.

the first two nights we had a nice room with a balcony (like offered at booking.com), the breakfast (buffet) was good, the staff was very helpful in booking trips and further hotels

we stayed one night longer and asked for a lower rate, we got a cheaper room and from this moment we missed all the good things from the two nights before... also the staff changed...

The staff were truely lovely but I hated the hotel the minute I pulled up.

The pictures are not representative and I'm not sure how they have 3 stars. If you're in your teens and backpacking, you'll probably like it. I checked in but only long enough to find another hotel. The staff were genuinely surprised that I wouldn't stay. They were so nice I felt bad!

Staff were very helpful

The shower didn't drain. It was a 1 night stay and when we checked out I reported it. The staff seemed genuinely concerned.

When we have checked in at the hotel upon our arrival, the check in representative walked us in our room. While he was walking in front of us, he was picking up his nose which took at least 1 minute, and he than throw what he find inside his nose. Nose picking is a accepted behaviour and a veey dirty habit of Vietnamese people ..however it is not exapted at the majority by the world and it is discusting and gross. Especially in the service business where foregin guests are hosted it is just unacceptable unspeakable do and ruins everything....