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The staff were very attentive and helpful.
the service of the hotel staff, the size of the room, the view from the room. The main light in the room didn't work properly, the shower was broken...
nice large room (studio)
the decor was very interresting and we enjoyed that Bad service, i.e. room was not cleaned thoroughly, soap and paper ran out during our stay, two lightbulbs weren't working, coffee/tea supplies was not replenished at all during our stay.. The room lay-out was a bit tight and the bedstead sticks out very far, making it very easy to knock your hips when walking around the bed.
Friendly and professional restaurant staff Single bed- when was the last time an adult slept in a single bed!
Cosy environment, interesting design, beautiful furniture and paintings. The staff were courteous and proficient in their jobs. The hotel was a bit too far from the city center.
Heating system was too bad !! very cold...
Very comfortable room, relaxed atmosphere
I liked the freindly nature of the staff, as well as the location of the hotel. Also this is Roseanne Hill who was booked under Diane's booking and stayed in rrom 1101 with my son. yes, breakfast could have been more fresh and varied. The chair in my hotel room fell apart as i sat on it, causing a small but painful injury to my right arm. I am considering making a claim on this. The windows in the room could not close properly, and we did not have control of the heating in our room as it was centrally controlled. Therefore we had to have extra bedding. The hotel was convenient for our trip in other ways.Also on the hotel review, it staed that we would have a free welcome drink on our arrival. The staff were not awre of this when we asked, therefore we did not get our free drink.
Location is what we were looking for. Very good hotel with friendly staff. Would go back and also recommend this place
location close to the town centre, beds very comfortable, possibility to smoke in the room the staff was extremely rude especially the night staff, I also found them quite aggressive
The staff are excellent. The rooms are old,... needs major upgrade.
Friendly staff,nice clean rooms We were given 10th floor room which is not ideal but maybe that was the only one availble.
In general the hotel is very old. The room had a weird smell. The worst Hilton ever!!!
The staff we encountered was excellent in all areas of the facility, friendly, helpful and professional minor maintenance in the room was required - broken hair blower hose, poor ventalation in the the bathroom
The big bed, size of room, friendliness of staff, the tram stop right across the street from the hotel. Did not like that we could not use the fridge for our own things, and moving anything inside would incur a charge.
It was close to the casino & a nice hotel A little pricey
Hotel is dated but very clean. The breackfast is delicious No parking space and the public parking is very very expensive.Free parking from 23 to 12 Saturday to Sunday.
Hotel well positioned near to centre and walking distance to rail station. Good value for money with competant staff. Unfortunately a wedding party was staying at hotel on the Saturday, and were noisily walking the corridors till 3-30am. I'm sure an isolated case though.
The hotel is renovated and up to the latest standards of comfort and luxury. It is quiet and soundproofed. Food is excellent. The only thing to criticize is Internet speed but they do offer a fast paid version if you need that.
nice hotel lovely bed and pillows, quiet hotel with good service nothing, will definately stay there again
Nice & modern. Bit minimalistic but all things you need in a room. Cool late night bar. I wasn't convinced about the flatscreen TV within the mirror so you couldn't turn it. Parking is extra but they give you a discount as it gets pricey very quickly.
Amenities, Nespresso machine were good! TV was very strange. And function of 'Smart TV'(?) didn't work. They didn't give a full detail of method for 'Smart TV' operation. Even remote control didn't work well.
Very stylish hotel. Futuristic. TV in the mirror. Nice!! Excellent breakfast. They even make omelets. This is rare in Europe. Super great staff. Friendly, very helpful. Parking expensive. Even though the hotel does give a discount.
the people were very friendly no
We liked the staff at the hotel. They were friendly and very helpful. They gave us directions to good restaurants to eat, and how to use the public transport in Cologne. The cleaning staff were good as well, they gave us new towels as soon as we asked for them. There was no bath mat on the floor in the bathroom at first, so it got a bit wet. But as soon as we asked, we got one straight away!
Easy to find and a very nice experience.
Excellent sound proofing.Good atmosphere in reception. Good location. Everything in the room was clean. Beds uncomfortable/too firm
Easy to find, restaurant better than expected, rooms very clean even if a bit dated. Nothing that it would be fair to complain about.
Staff were friendly and efficient, and the breakfasts superb. No air conditioning in room, the only cooling was by fan.
easy to find, clean
convenient, good car park, resturant open late
Breakfast is very good esspecially the fresh orangejuice mahine NO
Very helpful staff and the only meal we ate there was breakfast but it had a great variety.
I feel back in the good old times and it gave me a warm impression. no complaints
historic ambiance interior rooms are confined, in my opinion
We eat in the Lido Cafe Style Restraunt and also the Ala-Cart more upmarket Restaurant onboard and enjoy them both and the value they offered...
bedroom (clean, tidy, good atmosphere); breakfast, lunch, dinner (all very good); total atmosphere on the boat was good
great experience to stay on the famous ship.rooms where really nice with lots of space. location
nice accomodation, but very expensive food and drink onboard and a quite remote location some distance from the centre. remote location and the high cost of onboard food and drink.
The food and room were excellant!! the querkyness of the place was a great +. A little out of the way, but taxis were on hand. FAB++++ Did not really see Many staff, apart from reception to ask questions to
The hotel was very good value, the rooms were well kept and the staff were very frienly.
Swimming pool and sauna/steamroom were excellent, and free internet access very useful. Easy to find and accessible to tram and metro. Breakfast was expensive.
Room was fantastic and room service excellent. Would go again
Great location and good connection to public transport Bathroom was rather small
We loved the view at the town and the harbour from the 13. etage. The breakfast was good, but expensive. The room was excellent.
Views from all areas Swivel chairs in water bar too fast after a few drinks!
Perfect view from the 12th floor. Nice bar, good service. Cool room.
Location. Breakfast good. Style of rooms was not that I excepted. Whole floor carpet was awful, totally different style than other things. Excepted also more from SPA: No private rooms for changing clothes. No bath jacket + shoes at room.
Very loud, no alternative room available, under renovation, no fitness area.
The Staff were the kind I would happily employ and had great temperaments suitable to the `Industry. Good position for Museums and a quick ride to Theaters. Beds too soft and ended up with a backache.Pillows too thin for comfort of neck. Smart tap design in bathroom was difficult to decipher re bath or shower etc until shown and no signage or directions to tell you how to use them. Design upmarket utilitarian and found anywhere. Usual expensive mini bars and snacks.
Conveniently located near Erasmus University, and bus stop is right in front. I was offered upgrade (superior > executive) at EUR25/night upon C/I, which included free minibar w/ Nespresso & mineral water, bath lobe, slippers, broadband access (upgrade from wifi), and high floor (less noise and better view), which I though was a good deal. Room was spacious, nice and clean. Comfy firm mattress. Breakfast was offered at two levels, EUR 9.50 for continental, or EUR 19 for buffet (many choices of meat/cheese/pastries/juice, enough for consecutive stay). 'Breakfast included' rate meant buffet. Dinner was good, with enough selection of glass wines, a little pricey though. No other restaurants nearby, except for on-campus HOT SPAR and food court.
nothing special normal
It was convenient. Closing time of kitchen - 22:30h.
comfort, nice environment, free parking and good breakfast
............. the staff dont have answers for alot of my question . so far away from the central . noisy most of the time .
Hotel clean with nice lobby and staff very helpful. Breakfast was excellent Prices of drinks in minibar too expensive
good breakfast beds and other room furniture not really up to date for 4 star hotel
Close to where I had my appointment. Breakfast intake done by not very friendly Asian female person. Let her start with a smile in the morning.
close to the centrum, easy to find when we had breakfast on Monday morning, the personeel were already cleaning the tables around and preparing them for lunch. We felt like we are disturbing them... (we were in time for the breakfast)...
Hotel could not have been better, a little bit out of the centre of Rotterdam but that's why we chose it - very close to the Feyernoord football stadium (a football match was the reason for our trip) and a couple of minutes drive off the motorway. Our stay could not have been better. The staff were also excellent, so was the free car parking which was in plentiful supply! Not really. It was aimed at business people judging by the location but there were mainly tourists when we were there. Maybe an outdoor play area would have been useful however there was free use of games inc Playstation and some childrens toys.
Accommodating staff, modern classy hotel, superb breakfast, inexpensive bar convenient for city break.
Free internet. Beer in minibar was out of date. Railway and highway are around the hotel, so sleeping is almost impossible because of too much noise. Windows cannot be opened, only aircondition can bring fresh air. I payed for breakfast twice although I was the only one in the room.
The male receptionist was helpful and friendly. The room was pleasant, clean and the fridge was useful. I had booked room only, but, upon arrival at the hotel, the male receptionist had included breakfast for both days. We had a drink in the bar in the evening approx 22:30 hrs. The barman was eager to ensure the bar closed at 23:00hrs.We felt rushed.
Walking 20-30 minutes from the down town. It was a good for my health. And a room for exercise is quiet nice. Tea pot was not good. Inside it, it was dirty. I could not use it.
The staff were excllent and nothing was too much for them to do.
The hotel is close to the city and just 8 Euros to the train station. The hotel was very quiet over the weekend and the receptionist was running the whole show, to her credit too! The rooms are very clean and tidy. I have family living nearby and will stay there again when next visiting. Note that there is some building work going on at the hotel at the moment though they really have done well in minimising any noise and disruption.
Small hotel with friendly atmosphere. The only negative thing was the surrounding area, which is currently a building site.
friendly,easy atmosphere would like to have been informed about the building alterations.The spiral stair case that has been installed is dangerous to use especially with suitcases.Hope you have enough liability insurance,enjoyed our stay though.
your information was correct in saying the hotel was friendly. the staff were excellent, very friendly and accomodating. And a really good breakfast buffet.
Fantastic Staff No pay TV
Your women personal, very receptive, kind and nice. The position of hotel is in a very nice town area. Is not possible to have something for eat after 11 PM. Fun from toilette is working continously with high noise.
very elegant, new and hip room interior design. Impressive bathroom. Very clean. Central position. Good breakfast also a bit expensive for the quality. noise from street
great location,nice bathroom cleanliness of my room,view to the backside,wifi with charge
The rooms were spacious, clean and very comfortable We didnt take the breakfast which was a little expensive when our party was 6 people. I think yours should be inclusive of breakfast
Central location. Near the train station and near several bars/cafes
Room was nice, not small, extra pillows, mini-bar, some magazines, bathtub (not a shower) in the bathroom.
well located in the centre of the city
One of the worst rooms I have ever stayed - very depressing. Lighting was awful as was furniture. Why such a big room (defined 'suite') if over half is just empty space? It looked like a prison cell.
Location, price, bar, availability of lifts
Very central location. Next to de Bijenkorf. The room itself is al little bit out-dated. Curtains are a greyish white instead of white. Bed is not the newest of beds. But for the price ok.
Very central. Clean. Lovely old building features in the hotel. The staff did not communicate at all with us unless we did from our side. We were never asked whether we were satisfied with our room or if there was anything we needed, not even before checking out. It was as though they were not interested in the guests. Even the hotel owners did not bother to converse with guests.
Great location within walking distance of main square. Hotel was comfortable and we had a nice large room overlooking the canal.
The room. It was very silence Non smoker
We liked the friendly, helpful, professional staff and the spacious room, as well as the central location of the hotel wrt the train station, museums, city centre and other places of tourist interest.
Good central hotel next to canal. our booking from booking.com was lost. luckily the hotel had 2 spare rooms.if not this would have been very problematic.
Very functional, no problems
Location was great. Breakfast was very nice and price was good.
Very good location in the city center and only 5 minutes walk from the railway station. Very big room (double) and quiet.
This was an excellent value, lovely room & breakfast.
The location near city center