Holiday Inn Express & Suites Duncanville

Really bad neighborhood cording to front desk. Did not feel safe

FYI-they had an Holiday Inn Express employee Christmas Party here last night and some of the employees stayed over, they were eating breakfast with me this morning. I thought that was an awesome perk for working for this company.

12/24/19 NO MANAGER on site!!!!! Called the front desk at 10:30am to repair the toilet seat-it was broke. I  called back at 11:38 no maintenance had showed up, it was at this time I asked to have my room cleaned too. I have sat in my room the entire morning waiting for room service-my room is across from Housekeeping and laundry, there was no sign on the outside of the door to indicate I didn't want my room cleaned. I stepped out of my room at 12:15 because I couldn't get anyone to answer the phone at the front desk. I wanted to know how much longer I would have to wait, then I suggested moving out of my room-as I retrieved the luggage cart and wrestled with it into my room, I got madder and madder. I decided I was not going to move, I had my room layed out to my special needs and I told the assistant at the desk that exact same thing. I walked out to the lobby, to wait for my room to be cleaned, but I needed to change shoes--I went back into my room and as I was changing shoes the lady from Housekeeping knocked on the door and came in to clean, she was nice. I asked the assist on duty about the status of maintenance, she didn't know where he was, he walked in 1 minute after making that statement. 12:51pm he and the assistant covering the front desk exchanged words in Spanish. I understood a few words and knew they were talking about me.  She told me he had just walked in from a Home Depot run. I said okay. Maintenance man walked over to me to explain the seat was loose and it needed replacing. He later returned to tell me the seat only needed to be tightened and everything should be good now. Housekeeping was done with my room at 1:10pm, two other ladies came down to help. Their was no mention about, compensating me for this blatant disregard for my care and comfort. There had to be a total of 10 - 15 people throughout this entire hotel, so there really was no reason not to have taken care of my needs first!

Staff attitude, except Dorothy, she treated us excellent, but everyone else were mean and like they didn’t like to be there.