Holiday Inn Express & Suites Dallas - Duncanville By IHG

Guests have mentioned that the hotel is incredibly clean and that their rooms were cleaned daily. However, some guests have reported issues with mold in the bathroom and dirty floors.

Many guests have praised the breakfast, describing it as great and wonderful. However, a few guests have mentioned that there was no syrup for pancakes and that the breakfast was the same each morning.

Several guests have loved the customer service, describing it as fantastic and mentioning specific staff members who were amazing and helpful. However, a few guests have reported encountering rude and unwelcoming staff.

Guests have mentioned that the beds are comfortable and the rooms are clean and spacious. However, some guests have reported issues with the room keys, broken furniture, and inadequate room locations.

The hotel offers free parking, and many guests have found the parking situation to be really good. However, a few guests have mentioned issues with the parking, such as too many pedestrians cutting through the area.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

Some guests reported issues with noise, such as loud buzzing sounds and TV noise from adjacent rooms. If you're sensitive to noise, consider requesting a room away from potential sources of disturbance.

Despite the hotel's website stating a minimum check-in age of 18, some guests encountered issues upon arrival as they were told they needed to be over 21 to check in. It's advisable to confirm age requirements directly with the hotel before booking.

Several guests reported cleanliness issues, including mold in bathrooms, dirty floors, and uncleaned rooms. It's recommended to thoroughly inspect the room upon arrival and promptly report any issues to the staff.

Some guests experienced issues with room entry cards not working properly. It's advisable to test the key cards upon check-in to ensure they function correctly.

While the hotel has undergone upgrades, some guests experienced inconveniences due to ongoing construction. It's advisable to inquire about any potential disruptions before making a reservation.

Several guests noted a shortage of towels in rooms designed for multiple occupants. If traveling with a larger group, it may be beneficial to request additional towels upon check-in.

While many guests praised the breakfast, some mentioned the absence of certain items, such as syrup for pancakes. It's advisable to inquire about the breakfast offerings to manage expectations.

A few guests reported encountering unpleasant smells in their rooms. It's recommended to ensure the room is odor-free upon check-in and promptly notify the staff of any issues.

Some guests noted the absence of hospitality items, such as coffee, bottled water, and fruit in the lobby, as well as insufficient toiletries in the rooms. It's advisable to confirm the availability of these items with the hotel before arrival.