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Clean remodeled rooms, very spacious, well appointed, staff went out of the way to please.
Being directly on the harbor Bed was so-so, door to the balcony was stuck and would barely open.
Location was amazing for the price and proximity to the park for festivals and we could walk everywhere we wanted to go downtown. Would definitely return!! Front desk staff were nice but maybe not the best team. This didn't effect our stay, but it was observable that they may not enjoy working together, or may not work together much. Housekeeping staff were friendly and accommodating!!!
Room with balcony well appointed although the bath was a bit small. Accommodation is located in close proximity to the Bon Appetit Restaurant & Cafe. Normal conversations from the next door guests were plainly heard through the adjacent wall.
The view and the location was great. The living room and kitchen were spacious. There was a tv in the living room and one of the bedrooms and cable. There was storage space. Most of the space was clean. The window in the bathroom didn't open and we had a person with a respiratory condition. Since the window didn't open and the fan wasn't very good, when people showered the fire alarms would go off from the steam. Only patio frames were very dirty.
Quite, clean and beautiful location! I loved it!
My reservation that was made in March could not be found by hotel. Took over 1 1/2 hours to correct this. Was very difficult to find an actual person to discuss this with by phone at the hotel.
Hotel is within waling distance of downtown Dunedin and Weaver park where there is a pier into the inter-coastal waterway. If you want to run or bike stay here! Bike rental stores are also within walking distance though we didn't use. Short drive to Honeymoon island. Also coffee shop nearby 9th Bar which is an excellent local find. Much to do and not far to do. Feels like small town but trust me, hustle bustle stuff is not far away if you want it. Hotel is very clean and relatively new and our room was in good shape and size.
The hotel has many facilities. It was further from the center as we thought and because of the casino (we assumed) the public was quite elderly, which we had not expected of a Hardrock hotel. Also too bad the breakfast was not included even though the rate was quite high (189 USD excl VAT)
Excellent service we were treated like rock stars! The smoking in the casino.
i liked that the rooms where clean and luxury and didnt have the typical casino smoke smell i didnt like the fact that i didnt get the room i booked online although this one was very nice maybe even upgraded but they should have mentioned it
casino and room booked smoking room did not det smoking room
Parking was an issue as a guest of the hotel a $10 fee to park in the parking deck which was reimbursed by the hotel or a $25 overnight valet parking fee which you did not get reimbursed on as a customer of the hotel you should have the option to valet your car without the $25 fee
Staff excellent!!!! Fixed my problem with a bonus. Love those guys at the Hyatt...Worth every pretty penny! My reservation from Bookit.com did not arrive in time for my arrival. I waited in embarrassment for 45 min while trying to solve the problem over the phone. The manager took care of the problem later. I will never book a res with Bookit.com again!!!
the facility was amazing and so was the pool the sheets were not changed in our hotel in 10 days. the hotel doenst have its own housekeeping staff it looks like. every day was a different maid.
My room was more than satisfactory, boasting incredible water views from every angle of the large balcony. Inside the room, I felt surrounded by elegance from the crisp white linens on the large king sized bed to the high end furniture choices used to compliment the large kitchenette. The bathroom was luxurious and spacious, perfect for relaxation after a long day on the adjacent white sand beaches. The staff, particularly my wait staff at Shor; Aki and Nate, as well as my bartender, Krystin; made me feel right at home as if I had known them for a lifetime. With their pleasant welcome and eagerness to make my vacation as enjoyable as possible, it was easy to see why this resort is so highly rated. I will most definitely arrange for another stay soon to revisit this beautiful resort and its amazing staff and will be sure to recommend the Hyatt Regency in the future.
Excellent food! Pool was not overcrowded, even on a holiday weekend. We were able to find a chair, no matter the time of day. Beautiful hotel. Friendly, gracious staff. Beds were comfy and we had more than enough pillows. Technically, the beach is across the street. But we had great views of the beach and the harbor, especially from the upper floors.
Beds were too firm Pillow were uncomfortable
We loved the room and view of the pool deck. The location is adjacent to a pristine beach, the beach walk and not far from shopping, dining and transportation. My wife got a shell massage at the Sandiva Spa, which she said was very nice and worth the expense. Our ice maker in our fridge didn't work, but the staff was helpful, fixed it quickly and brought us a bag of ice. The hotel dining was also very good. There were plenty of options, local flavors and the food was delicious. There was nothing, that I noticed or experienced, that detracted from our short vacation. It's an upscale resort in a resort town. So the hallway carpeting is worn and wrinkling, and there are nicks and scuffs here and there. If you're the type of person for whom perfection is your expectation, then stop here. You're better off building your own perfect resort from scratch. Save this one for the rest of us.
Pool view of ocean. Loud construction noise outside room starting at 730 am. Not worth $400/night to have to put up with that. No bar/lounge.
Excellent pool and beach Bathrooms are on the small side
Excellent service, clean rooms, friendly staff, use pool all night (that's a big plus), resort-like hotel Nothing bad at all. Book with confidence, I so would stay at this relaxing hotel. (I guarantee you you won't find a better one around.
Great location, very quiet and very clean! Outdoor space was beautiful but we only went to the beach (why go to the beach and stay at the pool all day?? I can get in a pool at home). Beach was quiet, no large crowds or nonsense. We loved it! Fridge could've been larger but wasn't an issue for us.
Enjoyed the location - Easy access to the beach, umbrellas and padded lounge chairs available for $25.00/day. We saw beautiful sea life (starfish, a baby octopus!, dolphins, pelicans, live shell dwellers) but no jellyfish and no sharks at all while we were there. Debbie, our Beach Concierge, brought us great sandwiches made upon order by the hotel chef for $10.00 each and she told us stories, answered all of our questions about the hotel and the area, helped us celebrate our 25th Wedding Anniversary -- She Was Wonderful! The hotel is clean and the staff was very accommodating. We had a wonderful experience. Our room had a partial view of the beach and it overlooked the tennis courts. It wasn't ideal but it was nice. Our room smelled a little musty and it was located near the laundry/vending/ice machines which were all very noisy and used frequently. There was about half an inch of space at the bottom of our door to the hallway so we heard all of the noises from the hallway very easily. The room was a typical hotel room but the bed was very comfortable. And it's nothing that the hotel can control but the municipal water there is very soft and it feels like you're still soapy even though you're clean so it takes some adjustment to get used to.
Friendly and very helpful staff. The pool was too crowded and some guests were allowed to place towels on the beds to keep them reserved and didnt show up the whole day at times. THis should not have been allowed by staff.
well placed for our beach holiday with plenty of sunbeds around pool area. Rustys restaurant very good. Upgraded to an ocean view which was great. Thought the Sunlongers/sunshades on the huge private beach should be complimentary to guests !
I liked the bed itself. It was good for sleeping. The front desk was a mess. 4 people working it, but still a line of 5 people. I asked for another night in my room and was told there was no way. I asked for a room with a good view and a balcony. I got a view. And a balcony. FACING A TREE AND THEIR MAIN ENTRANCE WITH THE PARKING LOT TO THE SIDE. How romantic....
We had an amazing stay at the Sheraton Sand Key. I was notified via text to check in early and request any preferences for our room. I was given an easy access room on a quiet floor and a ton of extra pillows, as I requested them because I am pregnant. The staff was super accommodating right from the beginning! The room we stayed in was updated, clean, and had a great shower. The resort is beautiful with the option of the pool and the beach available. My husband and I just pulled pool chairs out onto the sand past the volleyball courts and it was peaceful and quiet, and very relaxing! The beach is beautiful to swim, and walk along for sunsets. The food at the hotel is great too! A great place for families and couples alike, hard to find! i highly recommend!!!
We loved the ocean view and the rooms were nice despite the size. Everything was clean. As many others have said, the walk to the beach is a jaunt and the weekend we were visiting there had recently been a storm so the walkway was flooded with two plus feet of water. The beach itself was not altogether delightful- run down and dirty. We spent the weekend at the pool which felt very small and overcrowded. At the snack at we purchased a refillable cup only the find after drinking that there were ants in the soda line so our cup was full of dead and dying ants. Our purchase was not refunded.
Very friendly and accomodating staff. Loved it.
Nice beach front location Rooms were dated. We had a view of the roof and building across from that which wasn't part of our beach get away plans.
I liked the waterfront view. It was a nice view on the 6th flor and look out over the bay especially at night view. The size of beds were too small and the placement of the lights in the room didn't allow proper lighting. They were too bright over the bed. The rugs needed cleaning.
Excellent food and service, top notch room.
The staff was very nice. The room was very modern. I didn't expect such a great experience. don't get me wrong I expected it to be fine but it exceeded just fine only drawback was that our lightbulb in the front hallway of our room was dead but everything else was perfect and even though we brought in Christmas away from home we still felt comfortable bringing it in there. I definitely look forward to staying there again on our next visit.
The staff was very friendly and helpful. The pool was pretty and the boardwalks were scenic. Our shower fixture was broken but still usable. I let the staff know when we checked out about the issue.
Great time for the New Years Celebration. Hotel was clean, room had a great view, and the people were very helpful. I would def come back and stay here again.
Clean and hospitable
The room and Hotel was very clean. The staff was excellent. Valet remembered us and was very personable every time we saw him. I can't remember the name of the front desk clerk when we checked in, he was very professional and helpful. This was our first time in the Tampa area and after our stay at the Hyatt we are ready to go back. The bed was very comfortable I never wanted to get out. I only have one complaint. Right after we checked into the room. Maintinence arrived at the request of the maid to fix the toilet paper roll in the wall. She had just walked in without knocking. After she saw us in the room she explained and did not know that we had checked in at the time.
Everything was clean, room service was speedy, all in all a pretty enjoyable stay The pillows aren't that comfortable for my neck. I feel as if they were just puffs of air that didn't provide much neck support.
Room was nice. The attached Beach restaurant created a perfect retreat after a long days of travel and work. This early riser was left in a ghost town when it came to finding coffee and something to eat. Shower squealed until I busted up all the hardwater despots in the shower head.
Not hot water in the night , the bath tube bad
The weather Roaches in our room, enough said. Management did nothing to compensate us. Will not stay there again
No shampoo and conditioner the first night, second night they took dirty linens and didn't replace, also lots of remodeling noise, third day had Jack hammering in room next to us and was told " remodeling" i said that is great but you shouldn't have put us next to it! Not a great stay... No breakfast either
I arrived at the hotel close to 11pm, and my room still was not ready. After waiting for 20-30 minutes for them to prepare a room, it was the wrong room and there was dirt/dust all over the bathroom counter and sink. I had booked a water view room and the only view i had was a parking lot. Around 1am I was woken up by pounding on my door.. once I opened it I was questioned as to wether or not I had even checked into the hotel since they had no record of anyone staying in that room and it was supposed to be vacant.
Front desk personal was friendly and helpful Shower head was messed up and dirty. Complained a few times to house keeping and still was not fix. Plus there were uncovered holes and 1 outlet was not covered properly.
Nice view No super market nearby. One of elavators was not working all the time. Staff were not helpful at all. We arrived there around midnight and we had to stay in the lobby for about an hour and half till they gave us the room. Toilet flush was not working properly.
Extremely nice staff and great location
Beautiful view of the Harbor. The room was very very clean, no Florida bugs that you always hear of. Night life exceptional, many things to do within walking distance. Their restaurant and breakfast is great, and not high priced. Will definitely recommend and visit again.
Staff were super friendly. Great shuttle service! Food was a delicious. I would stay there again.
Stayed 6 nights, it was to visit my daughter at UT college. The drive into the city wasn't bad. Very busy during rush hours but that's any city. Also drove to golf courses and Anna Maria Island all was easy enough. Pool was nice, clean. Gym is bigger than most hotel fitness areas, Fresh coffee every morning. There is bar and restaurant right next store. Out side deck. Nice enough for a beer. I'll stay there again when I go back The help when I got there turned me off. There was a few people at the counter (line of about 6 people) and only one girl trying to help while two were not bothering to help. They could see people were waiting. The one young girl had to ask them to jump in.
Good value, convenient to airport with free shuttle. On site restaurant has decent food and beds are comfortable.
The view was amazing best location on the beach also free bottled water on each floor Rooms were decent and comfortable but not resort luxury, to many kids running around felt like I was at a kids resort, resort fee covers fresh fruit never had any out on my floor in the pantry they have call ahead valet so it creates congestion with the cars and your stuck and can't leave .... Utter confusion
ocean front - fantastic view, looking new / well maintained property, friendly staff very limited vegetarian food options, water and ice was not available in the pantry many times. did not see cookies even once. instead of charging a fee for the 3rd bicycle, you could provide something similar to Hyatt's Wheel Fun Rentals. You could challenge yourself with providing food and drinks at competitive price
The location was phenomenal and the rooms were clean. The front desk staff and front desk manager were awful. I had two reservations under my name and they originally jad one on the 6th floor and one on the 9th. The check in agent then wanted to imprint my credit card and had a stack of inprinted cards on the desk. I did not feel that was safe and refused which then turned into an issue. There are two elevators for 10 floors and one is shared with housekeeping. You have to use your keycard to go up and it doesn't work half the time. For your money I would suggest booking elsewhere.
The hotel is new any so the rooms and facilities are in good order. The inclusive breakfast was basic and the reception staff indifferent.
The room was clean, updated, and spacious. The balcony overlooked the harbor and view was great. Each morning we enjoyed the continental breakfast before we walked across the street to the beach
Great hotel and staff! everyone very helpful. excellent location for everything very close to town and the beach was right across the street. only thing we didn't like was the breakfast not enough protein choices almost everything was very high in carbs but everything else was great
Loved the 10th floor bar, Jimmy's, for watching the sunset. Have good bartenders & a tasty frozen drink & beer menu. Friendly staff, free continental breakfast, very nice rooms, lots of towels, & comfy beds. Awesome views of harbor or beach (depending on which side you're on) . . . Harbor view rooms have balconies. Good business center, free Wi-Fi. All parking is coversed & is $16.00 per day but it's come & go. Very reasonable & convenient as City parking lots get very full in the evening. Highly recommend, great, fun place to stay. All in all 4.7 stars out of 5. No balconies on beach side rooms.
Good location, free parking, clean room, very comfortable beds! Great experience overall...can't wait to return! No negatives
This hotel was really clean and tasteful. My room was very comfortable and staff was very helpful. Will stay again next time I'm in town. I wasn't sure where the hotel ended and the business complex or restaurants started. Granted, the staff was very friendly and helpful. I kind of found myself wandering around and in some area's felt out of place in shorts and flip-flops.
When we opened up the mini bar it had not been cleaned in a while. Something brown had leaked in the bottom of the fridge. Very gross. We were told another guest had put some of their own things in the fridge and that's what made the mess. So no one ever cleans or looks in the mini bar? We were in a junior suite and you expect the room to be clean. Also there were 6 bed risers stacked up on the bedroom night stand. Will not be back again. Very disappointed in the hotel. You should not have to call the front desk to get your room cleaned.
Location, attractive room and lobby, parking garage, nice TV. The high bed, no hot water, difficulty turning on shower, toilet running, broken bathroom door hook, no movie channel.
Very clean hotel, and courteous staff. Booked this hotel last minute, and only wish I could've stayed longer. I would definitely be back to enjoy that rooftop pool that I missed.
Very nice building. The place was very well decorated and it was apparent that considerable effort was put into the interior design of my room. There was a very nice fitness center with a full range of equipment (including free weights; a rarity for a hotel) and there were even complimentary earbuds (wifi was $13.95 but earbuds are free? ... Seems odd but thank you.). The whole place seemed very clean on the houskeeping side but there was some building maintenance issues. The staff I encountered were very friendly and hospitible. With the exception of the minibar which was jam packed with the usual assortment of ridiculously priced things there was no fridge. Also, despite the a/c being set to 65° the entire time the room never felt cooler than 75° which makes it very hard for me to sleep. We were on the top floor so I assumed it was the blazing hot sun beating on the building but even at night it couldn't catch up. Lastly the wifi cost $13.95 to use which I thought was pretty steep considering every hotel I've stayed in for the past 10 years or so has included it for free.
The pool on the roof was very nice, decor throughout hotel was tasteful, staff very friendly Having to pay extra to use the refrigerator in the room- after the cost of the room it should be included.
Courteous staff, beautiful decor Noisy neighbors as they departed at 5am, though that is not the hotels fault.
Best breakfast buffet of any hotel.
Staff was friendly and hotel was very clean. Hotel offers valet service for $20 a night but self-parking garage is directly behind hotel wirh direct access to hotel. Beds are hign which was great for my inlaws and their arthritic knees. Beds were comfortable and the room was well groomed. Breakfast buffet was traditional foods so nothing spectacular but the food was cooked fresh and hot food was always available. The wait staff was very attentive. Overall a nice hotel to utilize when looking for something close to the airport, mall and restaurants- all are within 5 miles. The hotel is attached to business offices so when I opened the curtains I could cleary see people working in their offices and they could see me which forced me to keep the curtains drawn.
My room had only lukewarm water and was extremely noisy.
The staff (not managers) are friendly. My stay at this hotel was entirely disappointing. I requested a room away from the elevators and had called twice to confirm this request and was given a room right next to loud creaky bumping elevators. My friend had ordered me room service to be in my room when I arrived as a surprise and it was never there and would not have been delivered had she not asked how I enjoyed my surprise food. At my insistence I was moved to a different room the next day and the day I left the hotel saw a BED BUG crawling on my pillow as I was getting ready. I alerted the staff who was appropriately horrified only to NOT hear from a manager for the next day and a half. After repeated calls and emails from me including one to a front staff who said she had seen the manager and was surprised I had not heard back only to be lied to by that same manager hours later that she 'only just arrived' and that was why my calls were not returned. Finally after a rant to a lower level manager the front desk manager was all of the sudden made available to me and finally an investigation into the bed bug was launched. What is MOST disturbing is because they themselves had not 'confirmed' this was a bed bug (which is very clearly was...I have photos) they could not tell me for certain that no one else was staying in that room. At the LEAST that room and neighboring rooms should have been closed and checked immediately but the managers were slow to take action and initially very dismissive. It is a DISGUSTING feeling to have the experience of knowing you slept somewhere that has bed bugs and all the effort I had to put in once I got home to try and decontaminate myself and my stuff to not infest my house and my baby's nursery. Most disheartening was the response from the hotel on the matter. I wish this review would let me submit the picture of the bed bug I took. I was forced to stay at this hotel because of an exam that was being given onsite but I will never stay at this or any related hotel again. Not even because of the bed bugs themselves, but because the hotel was so slow to respond and so dismissive, potentially putting others at risk as well by not quarantining the room(s).
Beautiful location on Tampa Bay. Excellent staff and beautifully kept grounds. The room was a little run down and aged, but nice layout. We liked the balcony, kitchen and amenities. The room could use a little sprousing up and repaired. Door jambs, tile and holes in the closet walls for A/C and water heater access should be fixed. Flyers in the room asked us to conserve water, but the shower faucet leaked and could not be turned completly off.
It's a bit old and could use some updates
The security was pretty good. The view was relaxing. I was dissapointed because what I booked was not what I got. I reserved two bedroom suite and I ended in two separate rooms because the room was given to another person.
The location, the facility and the staff were all great. We'll stay again if we need hotel in Tampa, and will recommend it to others.
I prefer this over a Hyatt/Marriott any day. Very affordable, kitchen availability which we used daily, private balcony with beautiful views, staff were very accommodating, security on site, lots to do for kids or space to just relax for adults. Free shuttle to and from airport was great. lots of parking available. We would love to come back! Can't think of anything.
Nit a great loation unless you have a car.
The place is busy so be patient with staff. Had a few issues but they were handled quickly. No complaints. It's clean and well maintained. The bright spot was the poolside food. It's great. We ended up eating there two out of four nights. Kind of beach Mexican. Would recommend staying here.
its very comfortable, it has all we needed. it´s probably a little away, and you ought to have a car. we used it just too sleep cause we were visitin`, Tampa, St. Petersburg & Clearwater all during` weekend. there was too much light in the bedroom, the black out curtain wasn´t enough, but we were so tired, that we didn´t mind at all.
Great suite is a converted condo over looking the bay. Terrific view Bedroom was to small, Building echoes, not centralized location, but close to interstate so was okay.
Extremely noisy. Beds are hard as a rock. If you want any sleep at all, stay somewhere else.
They were accommodating to us and quickly moved us to a new room when the lock on our original room had difficulties. Room was mostly clean other than a few hairs on the bathroom floor. The bed was pristine. Good location and good view from the front window. Not a bad hotel for the price. Though the view was decent, it is from the front window which is usually kept shut by people for privacy. We were under the impression it was a balcony view that we would be able to enjoy. The shower was terrible, it was probably the worst shower I've ever been in, there was never good pressure.
The location is close to the beach and the attractions. Walking or bicycling is not a problem and everything is relatively convenient. The rooms were clean and neat. This was our second stay here. Both times haven't been bad. The staff is relatively friendly, though not too talkative. The bed was terrible with a huge hump in the middle. The first time we stayed here, the bed was decent. Don't know what happened this time! :(
The location was great The cleanliness of the bathroom was very unsatisfactory. Our towels had body hair in them and the shower was disgusting and have no water pressuse at all. The bed was very worn and had a huge slump in the middle of the mattress, we only slept 3 hours in total. When we approached management they were rude and disconcerted. We will not be visiting this hotel again.
The location is good but this hotel is VERY dated. It's more of a spring-break style hotel. The images online were very misleading. First of all, the hotel looks nothing like the images pictured online. Secondly, our room was weird with a hodgepodge of furniture, (the two double beds were different sizes and styles). It just felt cheap.
I loved how close it was to the beach and fishing. There were bars near by, and a good crud of people. I did see nor run into ant A holes. The beach is perfect. I only paid $80 per night but this was in oct not the middle of summer. I'm sure the hotel coast way more any other time. The hotel was old/ extremely out of date. The only new thing was the tv.
The location is vreat and the prices are even better.
Close to the beach. Easily accessible. Beds were not very comfortable. Air conditioning unit was extremely loud and walls were so thin we could hear the people in adjacent rooms talking.
The location. It was in walking distance of everything! No breakfast and wifi was hard to connect to
Nothing There was mold all over the place, bodily fluids on the bedding, the desk clerk was extremely rude, we were locked out of our room after complaining about the hotel, the hotel is nothing like its described online: it's in the ghetto, not on the beach at all, the rooms are tiny. It's nasty!
The pool area was nice The rave music went from early afternoon to very early morning. The rooms also were not spectacular for the price paid. There was no ventilation in the bathroom either, which made smells linger in the bathroom. Overall I would not come back.
The rooms were very spacious and clean. The view from our balcony was if the beach and the club beneath us. The pool was very clean. On Sunday's they reserve it for hotel guests only......as far as the night club, they play a lot of techno but on Sundays they changed it up. Ohhh I almost forgot about the cheap drink specials. You cannot beat a 2 dollar drink. The resort was awesome all in all. You never need to leave the premises. But if you don't like loudness at night in your room from the music, ask to not stay on the same side as the club. Although there were no reserve seats at the pool. People did it.
Very friendly staff Didn't liked it it was in the beach and the pool and Jacuzzi was cold
I liked everything about this Hotel, the room, the cleanliness and the location. The icing on the cake was the live band on the deck, the club downstairs and the bar overlooking Clearwater beach. Now I know where to stay when I'm in Tampa. Nothing, everything was an A+
The new renovations and the friendly staff That the only way to park your car was through valet
Really enjoyed the overall hotel. Beach is small but nice. Pool is very enjoyable. Lots of bars that included specials. Hotel room was very clean. Hotel made our stay easy and fun. We did find ants in our bathroom but didn't see it as a big deal, simply took care of it ourselves.
The staff were very friendly. The hotel smelled like salt water, which, I realize is most likely due to its close proximity, however other places I've stayed did not have that issue. This place is solidly just ok. Not great, but not terrible. A younger, less pampered traveler probably would have been thrilled by the accommodations.
Loved the showers!! We stayed in fort Myers at a condo, then due to bad weather we decided to head to Clearwater. Best decision ever! Took the key west express for a couple days and came right back to shepards! We will definitely be back! The elevates were slow... Took forever to get on one depending on the time of day. We mostly used the stairs.
Location and amenities are great! Valet was also great and they were friendly and fast Being placed in the room directly above the club. I requested a higher floor to be away from the club and its noise until 3am
Music was outstanding! The staff was extremely friendly! Beautiful view! Beach chairs should be free as a guest.
Several bars, a nightclub, and a stage with live music and a dance floor all in one resort. It also has a pool, hot tub, and a small private beach. Also walking distance to several restaurants and shops. I wish I could have stayed longer (not really a negative comment about the resort, just wish I had a lower vacation)
Attentiveness of the staff was the most outstanding feature. Food was also exceptionally good. Couldn't get the WiFi to work, and the staff couldn't help. The resort fee was pretty much wasted on me, as it rained for my entire stay. This hotel is a good hour from all the places I needed to go.
The hotel was very nice. The lobby and rooms were very well appointed with very friendly staff. The pool could have been slightly larger as it did get somewhat crowded.
The pool and access to the beach was out of this world. Service was good and room was clean and had all of the amenities. Very family friendly (probably not the spot for a adults weekend). Food options could have been better.
The hotel was amazing !! Loved everything
staff helpful, beach towels and chairs provided Funky smell in room like old body oder
Friendliness of staff, always willing to make things better if they could. Location is right on beach which made acess real easy.. Beautiful scenery. I didn't like that the book in the room providing information was not up to date. For example the vending machines are listed on the 6th floor, they are no longer any macines. Also the phone extension to place room service for late night food is incorrect . Please update . I would also extend hours for restaurant in the afternoon if possible. Add a snack shop or extend the hours of the coffee shop to at least 11 or 12 pm
Location They tried to charge a "resort fee" of $25 per room per night to cover "amenities" such as pool towels, a newspaper, small bottle of water in the room, down service, business and fitness facilities, and other minor incidentals that all major hotels provide for at no charge. I had them remove that charge from our bill. We will not stay there again or anywhere where they try to nickel and dime you at every turn. No self parking - and valet charge was $22 per day. This is in the off season and an outrageous cost.
The luxury begins as soon as you walk through the front doors. The Sandpearl is a great resort with huge beautifully appointed lobby, fantastic swimming pool, convenient bar/restaurant with poolside service and gorgeous gulf front view. My wife and I went for a four day trip to celebrate our anniversary. The location could not be better as there are plenty of things to do within walking distance. Plenty of shopping and restaurants to visit. I also suggest renting bikes to tour the island. The staff could not have been more helpful and we even received chocolate covered strawberries one evening. What a pleasant surprise. We will definitely stay there again should we come back with the kids. The resort is very kid friendly with the huge pool and organized activities. Nothing
As a woman traving alone, I felt comfortable and welcomed whether walking on the beach, dining at the restaurant, or sipping coffee in the beautiful lobby. I would return to this well appointed property with my husband or friends.
Well planned activities and kids club Right in the heart of Clearwater Beach Enough staff and services to accommodate all guests without feeling rushed or crowded - even with a full resort Security to keep the private beach and pool areas from being invaded by neighboring spring breakers Spa amenities left something to be desired - although the massage itself was great No shower or changing area near pool - we checked out but spent the whole day at the resort since our flight was in the late evening. When we were done enjoying the pool and beach - there was no where for us to change or shower prior to departure to the airport. Only 2 restaurants on property - decent quality - nothing special The resort is not very secluded - it's right in the heart of Clearwater
A pair of women's panties were found between sheets on the first day
Good location and customer service
they have just about all you need on site pool side bar, lobby bar, sports bar and grill that was able to get our home town games for us, upscale 4 star restaurant and an excellent spa... we went to Florida to hit the beech and found our selves struggling to find a reason to leave our hotel spa services were amazing cant say enough about the experience, do yourself a solid and book a message. no on site parking you are forced to valet your car for 24$ a day and neither our booking site nor the mariot site see it fit to mention that... that said the valet service was good and we never had to wait long for our car
Location can't be beat, pool is nicer than embassy across street. Valet service is also way better than embassy....that's what I pay more for. AC never gets real cold for me...I stay here a lot when I attend hockey games...I always stay here or embassy across the street. I've been choosing Marriott because the valet for embassy is a zoo and takes forever when you try and leave in the morning but if Marriott doesn't fix their AC I'm gonna have to find something else.
Our view was great, very relaxing, beautiful, rooms were cozy and the location was convenient. That we didnt stay longer :(
Market Grille food and service were excellent. Very good coffee Very disappointed with the room. No refrigerator or microwave. Royal Cup coffee was very good, but packages of powdered cream not good. Arrangement of room, lack of comfortable chairs to watch tv or read newspaper. Never could get room temperature comfortable, Seemed to be about 3 degrees difference in room temp and thermostat setting.
Close to Airport No shuttle at night; Breakfast not included; outside (motel) doors; Could hear highway traffic; Restaurant opened 15 minutes late;
Price Soggy , sticky carpet. AC leaked. One slow elevator, getting to our room was a challenge. NO continental breakfast, NO microwave in ea room (one $20 microwave next to ice machine)
Plenty of outlets for charging, plenty of towels and coffee. Everything was clean and beds were comfortable. No bed bugs!
location near airport hotel was out dated
I wouldn't stay at this hotel for free!
Clean room. Good size Restaurant in hotel has poor service and doesn't seem clean. Wouldn't eat there
We did not have shuttle service to the airport between 4:30 AM and 5:30 AM and we had to pay a Taxi driver $30.00 to be able to make our flight. There were three of us. The front desk was unsympathetic and we almost missed our flight.
Comfortable bed needs updating of furnishings and decor. Carpet tacks from bedrrom area to bathroom were exposed, painful!! Restaurant was expensive.
The location is great and very close to the airport. You could tell that the room had been updated (new paint, fresh linens, nice towels, etc) and there was a mini fridge - not bad for under $100 a night. The bed was horrible - completely worn down to the springs on one side and the other wasn't much better. The sheets were nice though. The outside door had a gap about as wide as my finger all the way around and the carpet looked quite dirty and worn. The front desk staff were pleasant at check-in, however it was a completely different story at check-out. I clearly interrupted the two employees talking when I walked up to the desk. After both looking at me standing there, they continued their personal conversation for another five minutes and after realizing I wasn't going away, reluctantly came to the desk. I said I needed to check out, she asked my room number, then didn't say another word, just slapped the paper on the desk and walked back to the office behind the desk, closing the door behind her. Not a bad price, but I don't plan on saying here again.
Staff was great from the moment i stepped in. Restaurant in hotel, night club, pool, basically all you need. Room was cleaned and smelled great. The room wasnt luxurious, like marble baths, but was clean and provided all we needed. Door to the room opened outside. Room had 2 full sized beds, not queens. (My fault for not double checking) We were positioned close to the night club and listened to thumping at 10pm when we went to sleep. We had a 5am wake up, so we missed the am breakfast that starts at 7.
We had a room on the top floor. The front desk staff was friendly, the room was a good size. Only 10 minutes to get to the straz center downtown. We woke up to people yelling down the hall to each other and a woman using very foul language. I acknowledge this isn't the hotels fault, but if I stayed again I would ask for s room far away from the elevator. The walls are pretty thin to the outside so you could clearly hear other people's conversations as they walked by our room.
The fact that its next door to a strip club Sink didnt work. Had to use shower to brush teeth.
Very comfortable bed Some issues with the soundproofing of the rooms. A little noisy.
I was in town for a concert at the Amalie Arena and didn't want to drive back to my home on the east Florida coast the same night. Everyone was very friendly and helpful and the room was great. I would stay there again. The usual downsides to a downtown hotel, like having to pay a lot for parking and no spots available in the valet lot. Also, the only way I could find to get from the part of the 3rd floor where the catwalk from the garage/City of Tampa building and the conference rooms were was to go down the escalator to the lobby and then take a second set of elevators to the guest rooms (I was on the 8th floor).
The Hotel staff was amazing.. Very polite and made sure our stay was as comfortable and easy going as possible. The room was also amazing!!! Very spacious and clean and very comfortable beds.. I loved my stay at the Hilton and will be making this hotel chain my #1 choice when vacationing. I loved everything!!
Main hallway to room smelled like a zoo
I enjoyed the location, pool, and on site Starbucks bar Hallway carpets were dirty and stained, room wasn't completely cleaned (dust around certain areas, empty candy wrappers next to bed). No place to hang your towel in bathroom. Some noise was around the hotel in the afternoon when my 3 yr old was taking her nap.
I like the fact it was behind the beach and it had a beach bar. I didn't like the fact my porch was dirty with bird poop. I asked the front desk if they can send someone to clean the porch but nobody ever arrived to clean porch. The access to the internet was a bit slow.
The location was amazing, right on the beach. Everything was in close walking distance including restaurants, shopping and pier 60. The hotel staff was accommodating and friendly. Perfect for weddings, a family adventure or a friends trip. Would recommend to anyone!
location was excellent very friendly give me for free drink tickets and parking was $11 a day and if you valet parked it was $20 a day everything is in walking distance very reasonable on prices the beaches were excellent I couldn't say anything bad about this hotel everybody was really friendly I asked for a second bed and they headed up there within the hour and did not charge me for it you get a $20 resort C which includes your towels + 2 free bottles of water a day you have a refrigerator in the room I would go down to the store can buy a case of water in your shoulders and put them in the refrigerator that helps a lotthere is a Walgreens and a CVS Pharmacy
I liked the closeness to the beach and shopping/ restaurants. I also enjoyed the beach bar and restaurant. I did not like the poorly cleaned and outdated rooms. The pillows and beds were the most uncomfortable I've ever slept on. For $400 I would have loved to stay at a way nicer hotel.
Beds super comfortable - Staff very attentive and always helpful! Food selection and quality poor- not on par with resort or Hilton name.
The staff was friendly and helpful. The rooms are nice, but the air conditioner unit are really loud. I thought the room was good and clean Way too expensive and the pool is crowded
Great location. Hotel was very clean. Staff was very friendly and helpful. The only thing we didn't like us we had to end our vacation.
The views of clearwater beach and surrounding area from our balcony were great!!! The hot tub as the sun is setting is fantastic and the restaurant prices are very reasonable and compare to other restaurants in the area. The towels are free for the beach but an umberella and 2 chairs for the day is $27!!!!! Abit of a rip off as its too hot to sit there without some shade.
Place is clean. The staff is very professional and friendly. The food was excellent.
I loved the location! The beach was right there and everything was in walking distance The hidden fees they hit you with!