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So convient in the south terminal at gatwick. Clean and everything you need for one night. Didn't hear any planes, which I was worried about.
it was IN the airport terminal The terminal is DEPRESSING. No WINDOWS! It’s like a little luxury prison cell. There was no private area in the hotel to do online work, went to one of the more human feeling pub-like restaurants.
Just as advertised, comfortable and functional room at an affordable price, just a couple of minutes away from airport security as well as train station. The space available is quite tight, so don't expect to 'enjoy' it much (even though bed is very comfortable and shower is very nice), this is no leisure hotel, but rather 'get it done' style accommodation. After using the shower, the floor is wet so if you need to use the toilet after you'll be stepping on water and then out again onto the carpet. Again, functional but less than ideal. Maybe the floor should be slightly tilted in the shower so it drains/dries quicker.
Very comfy bed and very friendly staff! Shower wasn't separated from the rest of the bathroom, so the entire bathroom floor was soaked.
The staff went above and beyond to help us especially Tony the front desk manager. Any requests we had were dealt with efficiently and very quickly. Would like the hotel to be closer to East Grinstead, but that is all I can think of.
The welcome at the reception desk ; the lay out of the bedroom and the bathroom which had a walking shower. The peaceful location. The air-conditioning/heating system was not working and it was a cold night.And yet despite being turned off it made lots of noises every so often disturbing our sleep.
bar area and room digital tv no channals all flickering could not watch tv.Also had to wait for 25 mins for breakfast was very disapointed
I was most impressed with the quality of staff service
nice and quiet minor not informed about refurbishment until arrival
friendly staff and a nice looking place very thin walls so sound travelled far
Really helpful staff, good facilities and excellent food sound proofing of the rooms - you could hear quite clearly noises from next room!
Nice welcome. Good bathroom. Balcony for a crafty fag. Room is a bit poky; food not quite as good as the price list thinks it is.
Rooms were very clean, food was excellent, staff were friendly and helpful.
The location & kindeness
A really good night's sleep - very comfortable bed and black out curtains. Great shower and very good breakfast.
The fact that the hotel was easy to find, was very spic and span, clean and very comfortable. being asked to pay again for breakfast when I had booked an inclusive package. This also hapened at Durham east earlier this month.
The staff were very pleasant & helpful. The room was very clean, well maintained & well equipped. Good pub/restaurant close by offering excellent food was a big plus. NMo complaints at all.
Staff helpful, restaurant next door Collegues room smelled a bit stale.
Clan good bed good breakfast helpful staff Room facing road a bit noisey
Friendly staff and comfy bed.
Location was good, Room was perfectly fine. Pleasant stay. Check in a little slow, expensive, even for the area. Great if you can stay at discounted rate. If paying full price there are lots of nicer hotels around for the same price.
Having to wait to check in..eye contact was made then I was ignored so that someone leaving the hotel could be dealt with.... after a long drive I needed to get to my room as quickly as possible and then being quizzed by staff because I had arrived on my own she intended changing my reservation to a single room until I said my partner would be arriving later ...I booked a double for that reason
Very nice smart room, nice and warm. Would like to have had more milk, tea and coffee, and hot chocolate with teas maid.
There wasn't anything not to like. We arrived at 7.00 pm and left at 5.00 a.m. Did not like the restaurant. We booked a table and the food was not up to the standard we would have expected.
Ease of accessing the internet
The Softel is less than five minutes walk from the Gatwick check-in desks via a slopped covered walkway. The staff were efficient and the atmosphere throughout warm and friendly. An excellent place to spent the before an early flight, I would definitely stay again.
Staff were friendly. Room very clean. Beds comfortable, not sagging in my middle as some are. Excellent location for Gatwick airport travellers. Good restaurants. Priced reasonably. They view! But cannot help that. But the large windows were nice.
The lovely atrium and the easy access to Gatwick airport together with helpful and friendly staff.
location to the terminal restaurant was expensive
location was why I selected this hotel. location was excellent Very expensive!
The best part was the access to the airport which allowed us to wake up and check in easily. The location was fantastic and the staff were very very helpful. Will definitely use this hotel everytime i am flying out of gatwick.
Convenient location on airport Price of room service breakfast
Ease and access to airport None
The location is excellent. Staff were efficient but a little arrogant. Problems connecting to the internet in the room. The connection was very slow. The location of the room safe at floor-level is ridiculously inconvenient. The safe did not work. I'll try the Hilton next time.
Lovely hotel in a lovely part of the country! Would definitely like to go back when it was a race day, if you had a room on the race course side you would get such a great view of all the goings on!
Very comfortable bed. Better than anywhere I've stayed. The entrance was almost invisible. Could do with some light at the entrance, if only for road safety purposes. Didn't like being under the Gatwick flight path, but it proved not to be noisy.
New hotel, very friendly personnel. Very comfortable room with fine and large bed. A bit difficult to find in the dark. There should be more light at the entrance along the road.
Very good facility, had a pleasant stay.
The staff was incredibly kind and helpful. We could only find one working ice machine in the hotel. The bed bugs we encountered weren't very pleasant either.
Location and very comfortable bef Everything is fine for me
Our reservation was not in the system. They did not give us access to Internet for our booking but we understood that free Internet would be included based on the booking criteria.
The hotel is tired. Thankfully, I was upgraded to a newer room. Mattress is super hard. To get to the room, you must walk tons. The hotel needs serious renovation. Because options are limited for overnight flight.
Great location A little pricey!
The convenience of the location, the beds were very comfortable. Our air conditioner was broken when we arrived and the room was incredibly hot. The engineer was very nice and apologized quickly and requested a room change. It then took concierge a further hour to relocate us (10 rooms down the hall). At which point our children were completely starving and exhausted. The food in the garden restaurant buffet was mostly good, though expensive, but we were seated in a dark corner because we were a family, where the staff were already setting the tables for breakfast around us. Service was polite but very slow and waiters were unaware of the fact that children ate for free.
Proximity to airport The hotel is terribly maintained. Had to switch rooms twice due to bathroom related maintenance issues. They finally put me in a decent room on the executive lounge, which was OK but even that had its issues. AC was terrible and the spacing between the bathroom sink and faucet was very awkward, making it difficult to effectively wash your hands. All in all a pretty bad hotel. The staff was nice though.
Restaurant way over priced. Not many options for a reasonable, casual meal.
The best part of this hotel is that it is so close to the London Gatwick hotel it may as well be a part of it. Very convenient! There could be a few more amenities to may the stay more memorable.
Location and staff very old decor in room and bathroom, the bed was uncomfortable, missing towels and only one set of pillows were provided
The staff is very friendly and hard working The trains are very loud
Generally good,but WiFi sign in system a hassle and card swipe door keys real pain rarely if ever worked first time and usually took 3-4 tries at least.
Easy to access train from hotel, airport and city of London. Staff was friendly and helpful. Easy walking distance to a local mall.
Clean and wide room very low water pressure from the tap
the mattress and bedding was excellent paying for the parking
Easy to find location from website and is signposted when on the approaching road. Polite friendly staff and clean hotel.
It's in a great central location, so you can go out in Crawley & eat/drink/shop etc. Even though it's next to the railway line, we didn't hear the trains. Hotel decoration lovely, very clean, very helpful staff and it has excellent facilities. Our room was very spacious & they'd thought of everything. En-suite was huge compared to other hotels, it had a separate bath & shower. Lots of thought had been put into the design & comfort of the room/hotel. Really pleased with the hotel & we'd definately stay there again, especially if we were taking our daughter, as there are connecting rooms. Also have a shuttle bus to Gatwick airport which is really close by, but again didn't hear any noise from the planes.
wide and clean room The reservation through Arora hotel web site does not work.
close to station,high standrad of facilities, excellent food.
Charged for 2 breakfast but was alone. Should have asked me first before charging.
Convienent location Dreadfull catering & and catering staff
First time I have had to pay for a shuttle bus from the airport to the hotel. The whole point in staying near the hotel is that normally you get free courtesy transport
Convenient location Noise of air conditioning system, inability to get fresh air into room, always having to wait for attention at reception
TV control doesn't work
the room was clean and tidy on arriving at the hotel you have to pay for your car parking even for the time you are staying in the hotel. The hotel even those it has a 4 star rating there is no one to take your bags and show you to your room
restful & quiet atmosphere,giving us time to unwind after a hectic 6week tour of the U.K.. Staff were helpful & very pleasant,& food was great.
Location poor from airport ....No Air con in rooms and windows couldnt open .Water cold in shower ...a dreadful experience for a Ramada Hotel .
Very close to Gatwick Airport. Helpful, friendly staff. Very nice hotel. As window didn't open, had to leave air conditioning on all night which was very noisy, so didn't sleep very well.
very clean / friendly staff limited wine list that was overly expensive.
Absolutely aweful service, terrible customer relations, poor food.. no choice. Room service was a joke! Had to help other customers...
It was fair stay but not comfortable......the service must improve ...also the menu must be changed and finally the stafff must inform their customers about the breakfast time,we asked the reception and they said breakfast is served till 10.30pm and when we came down at 9.30..they advsied that it's finished... service and menu....
The room was very clean and comfortable. The que for checking in was quite long and we waited a while.
Close proximity to Gatwick Airport pleasant reception area to relax after a long journey Poor reception on TV in rooms.I had 2 rooms and had travelled for more than 2 hours and we all wanted to unwind before eating
ease of check in and airport transfers stairs to rooms
Location Near Airport, Bar Meals Available, Free Transport Pick Up Just Pay £4 pp For Hoppa Bus Return To Airport.Very Reasonable Hotel Stopover All Round Good Value Airport Overnight Hotel.
I Parking was next to impossible because of the number of cars belonging to people using Gatwick, cars were coming and going at all hours. Had I known it was a Gatwick Parking hotel I would have gone elsewhere. The hotel advertising should indicate that their main guests were people travelling through Gatwick.
Large clean rooms with good facilities and hotel was easy to find.
nice big rooms Reception staff could of been better, they put me in the wrong room twice!
Very conveniently located and food was good. When we first checked in, the TV didn't work and it was no trouble for staff to change us to another room - we were staying 4 nights. Mattress on our bed was not comfortable and bed creaked every time we moved - not good for a mature couple.
Although we didn't use the car parking facility, it is very good value for momey. The shuttle bus was on time, clean and convenient. The bar prices were expensive. We had to carry all our luggage for a two week holiday upstairs as there was no lift
It had a quiet peaceful atmosphere and is reasonably close to the airport
I liked nothing about the hotel. The staff on arrival where rude and un friendly. The staffs attitude. We booked a meet and greet and ended up waiting a further 20 minutes for my car to turn up. This was even when we contacted them as soon as we had landed.
easy access to gatwick airport with pick up/drop off by the hotel. after europe did find it rather expensive to eat and bar prices very high, but this is england!
Ease of getting around, helpful and friendly staff, generally quiet location
An excellent hotel. Superb location with a fabulous atmosphere. Great staff.
Easy access to the airport with complimentary shuttle to and from. A nice breakfast included with room price.
The young man who picked me up at the airport and checked me in was extremely helpful in pointing me toward some of the nearby sights I would otherwise have missed. Entire staff was friendly, helpful and just all-around nice. I loved the community, and the hotel's location, and the convenience of the airport transfers made entire visit outstanding. I would absolutely stay there again, and would highly recommend to others.
Since we didn't need to use their 5 GBP shuttle service to Gatwick, their price was goodl. Bar nice but empty, did not try the food. Proximity to Six Bells pub was the best feature. Parking tight and tricky.
friendliness of staff and Pub down stairs. I suggest people choose the continental breakfast!
Very reasonably priced.
Lovely boutique hotel, clean, fresh with lots of character, will stay again.
I liked the convenient airport transportation. Relaxing and friendly lounge in which to have a drink. Room was comfortable, clean and warm. Great place to stay to catch a flight at Gatwick. No complaints.
Very close to airport Lack of check in service
The staff were friendly and courteous and very helpful. Food was good and rooms comfortable and clean.
The location is great, rooms clean and staff helpful. Waiting for the lifts became quite a pain. I was lucky on the 2nd floor so could take the stairs, but even at 5am it was difficult. Wanted to try the restaurant too, but very busy - would have had to wait over an hour - lucky there's lots nearby or across at the south terminal.
the grounds and surroundings the fire alarm going off early on the Sunday morning after our late night at a wedding!
Unusually good service and cuisine for a hotel in UK.
Location & grounds are fabulous as was the food in the restaurant which was superb unfortunately the staff/service did not meet expectations for a 4 star hotel & their policy on bookings/rooms & credit card transactions is pretty shabby for a hotel of this quality
Excellent spa. Satff were so lovely and helpful. No tea/coffee in the room which i would expect from a hotel of this standard and would be a nice touch. Late Night Room service food was not well prepared, but they were very helpful and fast.
Beautiful buildings, friendly staff, gastronomic food, just a great experience!
Amazing surroundings and grounds beautifully maintained. The restaurant was lovely and food exquisite. The spa/country club was great and the full body and facial massage I booked was worth it! The perfect place to propose! There was a leak into our room, probably from the shower in the room above us, but the hotel did not offer to discount our current stay, only a future stay. They did get our room service order wrong, but it was quickly rectified and at no cost.
Beautiful location A little expensive
The hotel itself was amazing with the rooms being very relaxing and the grounds of the hotel were great.
Attentiveness and number of staff on hand to help
Mainly the people who work there. I would have liked to have an elevator but it was ok.
The staff, room, breakfast, service, and grounds of Hever were all first rate. Wish the check out was later, but otherwise a great place to stay!
Friendly and helpful staff. The tour of the castle. Generally everything very nice.