Staff were fantastic! We would stay again for sure!
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Amenities at Hilton Garden Inn West Edmonton
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
Reviews of Hilton Garden Inn West Edmonton
8.2
Very good
392 verified ratings
Wonderful
199
Very good
73
Good
47
Okay
26
Fair
10
Mediocre
10
Poor
27
Summary of reviews
Guests say
Guests consistently praised the hotel's friendly and professional staff, highlighting their helpfulness and attentiveness. The breakfast received positive remarks for its quality and value, especially when made to order. Cleanliness was frequently mentioned, with many guests finding the rooms and hotel well-maintained, though a few noted areas needing updates or deeper cleaning. The location was appreciated for its convenience to local attractions and amenities. While there were some negative comments about air conditioning, pool cleanliness, and room updates, the overall experience was positive, with guests valuing comfort, service, and atmosphere.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
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8.2 out of 10
345 reviews
8.5 out of 10
19 reviews
8.3 out of 10
3 reviews
9.5 out of 10
2 reviews
All reviews
Pros (+) Excellent service
Cons (-) Nothing to complain about.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What can I expect from the hotel's dining experience?
You can enjoy a unique dining experience at the in-house restaurant, and room service is also available during certain times.
How is the cleanliness of the hotel?
The hotel is very clean inside, and the rooms are nice, clean, and a good size. However, some guests mentioned a bad smell in the corridor hallways, which the cleaning team tried to address.
What are the common concerns about the hotel's amenities?
Some guests mentioned that the pillows were awful, and there was no breakfast due to the pandemic. Additionally, there were complaints about the small rooms and the lack of water upon check-in.
What are the highlights of the hotel's customer service?
Guests have praised the exceptional customer service from the staff, describing them as extremely friendly and helpful. However, there were also mentions of a lack of staff resulting in check-in delays.
When is the best time to visit the hotel?
The high season is in October, and the low season is in September.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Low Season Visits
If you prefer fewer crowds, consider visiting during the low season in September for a more relaxed experience.
Explore Nearby Attractions
The hotel's proximity to West Edmonton Mall, Galaxyland, and Fort Edmonton Park makes it an ideal base for exploring these popular attractions.
Check Room Amenities
Some guests found the rooms to be small, so it's advisable to check the room size and amenities before booking, especially if you prefer more spacious accommodations.
Request Early Check-in
Guests appreciated the hotel's flexibility with early check-in requests, so it's worth asking if you need to check in before the standard time.
Be Mindful of Breakfast Charges
Some guests were surprised by additional charges for breakfast, especially for kids. It's advisable to inquire about breakfast costs beforehand to avoid any unexpected expenses.
Consider Noise Levels
A few guests mentioned noise disturbances, such as loud air conditioning and hallway smells. If you're sensitive to noise or odors, it's worth considering this aspect.
Utilize the Fitness Center
The hotel features a fitness center, which received positive feedback from guests. Consider incorporating a workout session into your stay for added convenience.
Inquire About Water Availability
Some guests experienced issues with water availability in their rooms. It's advisable to confirm this with the hotel, especially if it's a crucial amenity for your stay.
Check for Special Offers
Some guests were disappointed with their experiences, while others had exceptional stays. It's worth checking for any special offers or packages to enhance your overall experience.
Location
17610 Stony Plain Road, Edmonton, AB T5S 1A2
What's nearby
- Galaxyland1.3 mi
- Mindbender1.3 mi
- West Edmonton Mall1.3 mi
- World Waterpark1.4 mi
- Beth Israel Synagogue2.7 mi
- Telus World of Science2.9 mi
- Fort Edmonton Park3.4 mi
- Edmonton Valley Zoo3.6 mi
- University Of Alberta4.3 mi
- High Level Bridge4.8 mi
- Rogers Place5.2 mi
- Edmonton City Centre5.4 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hilton Garden Inn West Edmonton
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
September | July | $106 | $99 |
Cheapest month to stay with an average 19% drop in price. | Most expensive month to stay with an average 116% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Hilton Garden Inn West Edmonton
Which month has the cheapest rates at Hilton Garden Inn West Edmonton?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Hilton Garden Inn West Edmonton is February, with an average nightly rate of $91. The most expensive month is April at $142 per night.
What is the cheapest day to book Hilton Garden Inn West Edmonton?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Hilton Garden Inn West Edmonton is Sunday, with an average nightly rate of $92. The most expensive day is Tuesday at $119 per night.
KAYAK's top tips for your stay at Hilton Garden Inn West Edmonton
FAQs when booking at Hilton Garden Inn West Edmonton
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Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|
5.9 mi | Edmonton | 16.2 mi |